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CategoryReview pointWhat is in place and how well is it being done?Notes
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Is this something the business is thinking about? (Y/N)Poor practiceSome attemptAdequate attemptGood practiceIdeal vision
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Systems and technologyBoth public and internal digital creations are mindful of best practices around coding practices, scalability, and broader issues of accessibility, performance etc. Y
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Data captured is being used effectively within the businessN
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There is a clear view of the technology in play at any one timeY
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Technology roadmap is in place, and there is a strategy for updatingY
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Cornerstone technology has been defined, and re-use is considered
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Internal tools have been defined
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Bug tracking
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Human code reviews/tests/quality checks are in place
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Automation is used where appropriate
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Technology in place is appropriate for the current business and customer needs
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Reviews of errors and logs happen
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Societal technology trends are being considered
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Ethics around the use of technology are considered
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Technology is open/shared where appropriate
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Team have appropriate hardware and software available to use
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ProcessesCustomer journeys are effective
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There is an understood view of internal activities and processes
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Documentation is being created, maintained, and used
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Development and deployment process is defined
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Testing processes are defined
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There is a process around for technology improvement suggestions
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There is a process for investigating new technology
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Process for technology selection is in place
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Technology used over paper-based where appropriate
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People, teams, and cultureOngoing staff learning is supported (inc. mentoring, on-the-job learning, training, events, resources etc)
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Staff have a way to feed back to the business
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Teams are diverse
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Effective management is in place
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Job roles and heirarchy are appropriate
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Effective onboarding
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Goal setting and reviews are done
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HR processes are well-considered
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Level of staff knowledge of technology and best practices
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Culture of knowledge sharing (internally and externally)
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Environment is supportive of the kind of culture that is desired (noisy areas, quiet areas, wall space...)
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Strategy, vision, principlesLeadership team is supportive of change
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Innovation is a part of the business mentality
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The organisation has a clear view of who their customers are
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The organisation thinks about customers and acts on their needs
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The organisation is aware of who their competitors are
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There is a vision in place
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Company uses principles and standards, and there is governance in place
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Understanding of compliance and regulation affecting digital
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Measurement of key areas
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Proactive future thinking
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Digital is represented at a senior level
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