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Pharmeasy + medlifeSastaSundar1mg
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Long Reviews Read505050
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Platstore Rating4.34.64.3
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Type of experienceGoodBadGoodBadGoodBad
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Delivery(Fast/ontime, 13); (good service, 3)(order not delivered since X days, 10); (delivery person charged extra, 1)(fast/ontime delivery, 14); (good service, 10); (even during covid, delivery is still good, 1); (well behaved delivery boy, 2)(not delivered on time, 7); (delivery date too far away, 3); (delivery boy experience bad, 1)(fast/ontime delivery, 5); (good service, 5); (even during covid, delivery is still good, 1)(not delivered on time, 8); (X items split into Y orders, 1); (delivery date keeps getting moved, 3)
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Prices(good discount/price, 7)(want more discount, 2)(cheap price, 7); (good discount on household items, 2)(need more discount on household items, 1)(good discount/price, 6)(extra charges, 1); (get more discount from local shop, 1)
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Ordering Experience(prescription uploading, 1)(not able to return, 4)(medicines near mfg date, far away from expiry, 1); (easy return, 1)(order not getting confirmed, 2); (prescription uploading, 1); (not able to return, 1)(order not getting confirmed, 2); (got expired medicine, 1); (dont show delivery time while placing order, 1)
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Getting what you ordered(modified/cancelled order without consent, 11)(modified/cancelled order without consent, 1)(modified/cancelled order without consent, 8); (price increased post selection, 2); (after payment didnt get anything, 3)
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Medicine Availability(Allopathy good, 1); (wide range, 5)(No Availability of ayurvedic, 1); (No Availability of Homeopathic, 1); (bad availability, 4)(good availability, 1); (was able to order medicine not available on competitors, 2)
(bad availability, 2)
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Competitor commentary(better than competitors, 2)(Competitors are better, 2)(better than competitors, 4)(Competitors are better, 1)
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Billing(prompt and fast, 1)(dont provide bills for lab tests, 1)
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App(good app, 6)(not supported, 1), (bad app, 1)(good app, 11); (able to reack order, 1)(not able to login, 1), (not able to chose doctor, 1)(good app, 9); (gives extra info like medicine details/alternate brands, 3); (easy to consult doctor, 1)(lesser choice in labs, 1); (dont trust lab report, 1)
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Customer Care experience(happy with CC, 1)(didnt resolve problem, 13)(good experience, polite, courteous, leading to resolution, 4)(not able to solve, 1)(didnt resolve problem, 6)
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Packaging(was bad/could have been better, 1)(good packaging, 5)(good packaging, 1)
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Responses from the BusinessVery copy pasty; even if customer is complaining they just say "refer our app"Thoughtful personalized responses; l did not find even 1 tenplatized copy pasted responses Short, terse to the point replies, do not personalize although replies are not remplates
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