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NOTE TO USER:
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Efficiency gains and opportunities for improved customer experience come from working through the following 3 stages of a Lean Assessment;
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1. Role:Task Mapping - RACI
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2. Kaizen & Brainstorming for Process Re-Engineering
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3. Automation
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This simple tool represents only part of #1 above; Role:Task Mapping - RACI. Before using this tool, we recommend that you complete the following tasks:
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1. Isolate all of the tasks for each role ( the more granular the better)
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2. Identify how long each task takes to complete
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3. Identify how often it occurs
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4. Validate (Although the time should add to 7.5 hrs per day, it never does. We recommend validating and adjusting the numbers to reflect reality through observation / time-&-motion if possible).
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5. Calculate the total time spent on that task in a year (express in hours)
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6. Assign a position grade to it
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7. Determine if each task needs to be executed by this grade level
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8. Re-grade or create a new grade level
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9. Complete this tool (FOR EACH ROLE)
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ASSUMPTIONS
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1. This model assumes that the process does not change
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2. Current state tasks and volume of same tasks is equally distributed across headcount
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bagel
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