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1
2019MyBroadband HandleIssue NetworkLine SpeedSpeedtest InternationalSpeedtest LocalProvinceSuburb
Ticket References (if any)
2
2019/01/10 18:34TranQSlow International at peak times
Netstream
20/200.77/4.6116/14GautengPaulshofCOOL-20181112-173014
3
2019/01/21 19:37TranQSlow International at peak times
Netstream
20/200.29/1.93/15GautengPaulshofCOOL-20181112-173014
4
2019/01/23 20:25ArtyLoopSlow International daily 19:00 ~ 22:00Octotel100/2514/4 (varies)95/22Western CapeBlouberg RiseCOOL-20190122-206051
5
2019/01/23 21:15Image132Slow international speed peak and now major packet loss everydayOctotel100/251.35/0.42 (Coreix) Single-Threaded100/26 (MT)Western CapeClaremontCOOL-20181126-179309
6
2019/01/24ArtyLoopTotal degradation on both local and international - USELESS!Octotel100/250.58/2.2412.01/25.01 (CISP CPT)Western CapeBlouberg RiseCOOL-20190124-207418
7
2019/01/24 7:38tardomaticSlow single thread performanceFrogFoot200/20014/16125/110Western CapeSunningdaleCOOL-20181018-161418
8
2019/01/24 8:15PraesesSlow international speedsFrogFoot20/208.4/14.8 (MT)19.5/19.3 (MT)Free State
Langenhoven Park
COOL-20190103-194897
9
2019/01/24 8:19PraesesSlow international single thread performance e.g. TwitchTV streamingFrogFoot20/203.9/9.2 (ST)18.9/19 (ST)Free State
Langenhoven Park
COOL-20190103-194897
10
2019/01/24 9:22JoelineSlow international speed peak and now during day as wellOctotel100/2521/1102/25Western CapeVredekloof EastCOOL-20181221-192114
11
2019/01/24 10:21MDESlow International speed peak/dailyOctotel20/59.71 / 619 / 6.06Western CapeClaremont-
12
2019/01/24 15:14flbjhbSlow uploads and download speeds to Hetzner JHB daily - less than 100kbps upload/downloadSADV20/2020mbpsWestern CapeSomerset WestCOOL-20190110-198970
13
2019/01/24 16:30Joeline
Slow int speed peak and during business hours also (offices beginning to close - better int now)
Octotel100/2561/3100/26Western CapeVredekloof EastCOOL-20181221-192114
14
2019/01/24 16:48BlacklungSlow int speed peak and during business hours Octotel200/20024/9190/173Western CapeWest Beach
15
2019/01/24 17:20TranQSlow International at peak times
Netstream
20/201/421/16GautengPaulshofCOOL-20181112-173014
16
2019/01/24 19:11DrJohnZoidbergSlow international speed peak/daily with packet lossOctotel200/2002.5/35197/193Western CapeTable ViewCOOL-20190120-204704
17
2019/01/24 19:58TranQSlow International at peak times
Netstream
20/200.25/1.64/19GautengPaulshofCOOL-20181112-173014
18
2019/01/24 19:58theDaveSlow International at peak timesOctotel10/50.78/1.710/5Western CapeWest BeachCOOL-20190122-206047
19
2019/01/24 20:00JoelineSlow peak international speed Octotel100/252/3101/26Western CapeVredekloof EastCOOL-20181221-192114
20
2019/01/24 21:03BlacklungSlow International speed peak/dailyOctotel200/2002.35/3.6827/165Western CapeWest Beach
21
2019/01/24 21:03Image132Slow International throughput and packetloss during peakOctotel100/251.92/0.43 (Coreix) Single-Threaded
54.97/13.72 (Coolideas) Single-Threaded
Western CapeClaremontCOOL-20181126-179309
22
2019/01/24 21:07tardomaticSlow single thread performancefrogFoot200/20037.49/10.5972.08/53.52Western CapeSunningdaleCOOL-20181018-161418
23
2019/01/24 21:25Stefan9Slow international download performancefrogFoot100/1009.22/38.10 Multi coreix londen86.87/95.89 CISP RandburgGautengLynnwoodCOOL-20180711-122832
24
2019/1/24 21:29Stefan9Slow international download performancefrogFoot100/1003.38/13.43 Single coreix londen69.03/83.23 Cisp RandburgGautengLynnwoodCOOL-20180711-122832
25
2019/01/24 22:00TheRodentSlow International at peak timesOctotel100/10045/3089/90Western CapeBantry Bay
26
2019/01/24 22:40PraesesSlow international speedsFrogFoot20/2012.8/15.9 (MT)19.6/19.6 (MT)Free State
Langenhoven Park
COOL-20190103-194897
27
2019/01/24 22:40PraesesSlow international single thread performance FrogFoot20/203.6/8.3 (ST)19.5/19.3 (ST)Free State
Langenhoven Park
COOL-20190103-194897
28
2019/01/25JoelineInternational speed non-existant started at 7 pmOctotel100/253/276/15Western CapeVredekloof EastCOOL-20181221-192114
29
2019/01/25 6:53renagade-wolfSlow international single thread performance (24/7)Octotel100/2514.56/9.53 Coreix London (MT)96.68/26.37 Cisp Randburg (MT)Western CapeKenilworthCOOL-20181117-175388
30
2019/01/25 6:55tardomaticSlow single thread performanceFrogFoot200/20015.71/108.8678.94/157.85Western Cape SunningdaleCOOL-20181018-161418
31
2019/01/25 7:02ArtyLoopLocal is fine (CISP Randburg), International is mehOctotel100/2547.90/8.7488.5/26.1Western CapeBlouberg RiseCOOL-20190122-206051
32
2019/01/25 8:00JoelineMorning speed Local 100 % International 80% download /upload 20%Octotel100/2581/5100/26Western CapeVredekloof EastCOOL-20181221-192114
33
2019/01/25 8:10renagade-wolfSlow international single thread performance (24/7)Octotel100/253.51/2.28 Coreix London (ST)22.32/23.45 Cisp Randburg (ST)Western CapeKenilworthCOOL-20181117-175388
34
2019/01/25 8:20DotdaanUnstable Ping to EU based servers with packet lossVuma50/50
35
2019/01/25 9:59BlacklungSlow International speed peak/dailyOctotel200/20032/8(MT)195/194 (MT)Western CapeWest Beach
36
2019/01/25 10:36ryanrichSlow International, mainly EuropeFrogFoot100/1008.96 / 22.60 Coreix London (MT)98.20 / 96.23 Vox Cape TownWestern CapeSunningdale
37
2019/1/25 12:19TranQSlow International at peak times (speed is fine when everyone is at work)
Netstream
20/2012/1421/20GautengPaulshofCOOL-20181112-173014
38
2019/01/25 18:54TranQSlow International at peak times
Netstream
20/200.09/1.551.7/18GautengPaulshofCOOL-20181112-173014
39
2019/01/25 21:30Image132Poor international throughput and packet loss during peakOctotel100/252.52/0.43 (Coreix) Single-Threaded
91.20/16.01 (Coolideas) Single-Threaded
Western CapeClaremontCOOL-20181126-179309
40
2019/1/25 21:42SybawoodsSlow international speeds and packet lossOctotel200/20016.17/1/75 Coreix London197.12 / 198 InterworksWestern CapeRondeboschCOOL-20181214-190054
41
2019-01-25 23:04PraesesSlow international single thread performanceFrogFoot20/204.7/9.7 Single-threaded19.5/19.4 (ST)Free State
Langenhoven Park
COOL-20190103-194897
42
2019/01/26 5:44TranQSlow International at peak times (speed is fine early in the morning)
Netstream
20/2014/521/16GautengPaulshofCOOL-20181112-173014
43
2019-01-26 15:32tardomaticSlow single thread performanceFrogFoot200/20027.62/ 31.2657.36/115Western CapeSunningdaleCOOL-20181018-161418
44
2019/01/26 18:14N/ASlow local and International at peak times. Mostly Down speed
Netstream
10/100.72/5.262.59/10.73GautengPaulshofCOOL-20190123-206580
45
2019/01/26 21:13ArtyLoopVery very poor speeds local & int'l- Youtube / Netflix bufferingOctotel100/251.75/3.42 (Coreix single thread)7.46/3.53Western CapeBlouberg RiseCOOL-20190122-206051
46
2019/01/26 21:17Image132Poor international throughput and packet loss during peakOctotel100/252.15/3.03 (Coreix) Single-Threaded101/24 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
47
2019/01/27jaswebwww.ubnt.com (never), clickup.up.ac.za (sometimes) does not resolve. slow internationalMetrofibre50/50
PAGE ERROR undefined (PC) 164ms (Note8) 0/0 Error
37.63/38.91 CISP Randburg singleGautengDie HoewesCOOL-20190112-199728
48
2019-01-27Acid[]KillerSlow international single thread performance (24/7)Octotel100/100
17.17/14.66 London Structured Communications
Western CapeDurbanville
49
2019-01-27 7:23PraesesSlow international single thread performanceFrogFoot20/205.2/10.1 Single-threaded19.5/19.3 (ST)Free State
Langenhoven Park
COOL-20190103-194897
50
2019/1/27 7:25Stefan9Slow international download performanceFrogFoot100/1009.97/40.70 coreix londen multi thread
97.41/97.27 Cisp randburg multi thread
GautengLynnwoodCOOL-20180711-122832
51
2019/1/27 7:29Stefan9Slow international download performanceFrogFoot100/1005.64/3.50 coreix londen single thread
95.65/95.77 Cisp randburg single thread
GautengLynnwoodCOOL-20180711-122832
52
2019/01/27 7:43TranQSlow International at peak times (peak time starts)
Netstream
20/202/318/17GautengPaulshofCOOL-20181112-173014
53
2019/01/27 9:12tardomaticSlow single thread performanceFrogFoot200/20021.9/46.3878.84/163.72Western CapeSunningdaleCOOL-20181018-161418
54
2019/01/27 20:28tardomaticSlow single thread performanceFrogFoot200/20015.06/44.282.11/67.88Western CapeSunningdaleCOOL-20181018-161418
55
2019/01/27 21:01image132Poor international throughput and packet loss during peakOctotel100/250.86/0.42 (Coreix) Single-Threaded
14.43/5.17 (Coolideas) Single-Threaded
Western CapeClaremontCOOL-20181126-179309
56
2019/01/27 21:05TranQSlow International at peak times
Netstream
20/200.3/29/13GautengPaulshofCOOL-20181112-173014
57
2019/01/28 20:05TranQSlow International at peak times
Netstream
20/200.3/1414/16GautengPaulshofCOOL-20181112-173014
58
2019/01/28 20:10pelserdSlow International and local speeds, during peak evening
Netstream
100/1000.63/7.2811.29/87.29GautengMeyersdalCOOL-20181218-191165
59
2019/01/28 21:01Image132Poor international throughput and packet loss during peakOctotel100/250.84/0.74 (Coreix) Single-Threaded96/25 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
60
2019/01/28 21:21SybawoodsSlow international and packet lossOctotel200/2007.94/4.84198/198Western CapeRondeboschCOOL-20181214-190054
61
2019/01/29 7:55tardomaticSlow single thread performanceFrogFoot200/20013.93/97.3673.85/144.21Western CapeSunningdaleCOOL-20181018-161418
62
2019/01/29 13:47tardomaticSlow single thread performanceFrogFoot200/20015.14/61.887.93/164.35Western CapeSunningdaleCOOL-20181018-161418
63
2019-01-29 17:04PraesesSlow international single thread performance FrogFoot20/204.2/8.8 (ST)19.5/19.4 (ST)Free State
Langenhoven Park
COOL-20190103-194897
64
2019/01/29 19:58TranQSlow International at peak times
Netstream
20/200.8/817/18GautengPaulshofCOOL-20181112-173014
65
2019/01/29 21:00image132Poor international throughput and packet loss during peakOctotel100/251.44/9.61 (Coreix) Single-Threaded100/26 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
66
2019/01/30 11:28tardomaticSlow single thread performanceFrogFoot200/20017.13/89.8782.13/146.19Western CapeSunningdaleCOOL-20181018-161418
67
2019/01/30 20:45TranQSlow International at peak times
Netstream
20/200.6/1811/21GautengPaulshofCOOL-20181112-173014
68
2019/01/30 21:10image132Poor international throughput and packet loss during peakOctotel100/251.06/11.52 (Coreix) Single-Threaded102/26 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
69
2019/01/31 20:17tardomaticSlow single thread performanceFrogFoot200/2006.44/70.4819.34/69.61Western CapeSunningdaleCOOL-20181018-161418
70
2019/01/31 21:10image132Poor international throughput and packet loss during peakOctotel100/250.83/9.61 (Coreix) Single-Threaded102/26 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
71
2019/01/31 22:30ZollySlow international speed and packet lossOctotel20/204.61/upload error19.87/19.58Western CapeKenilworthN/A
72
2019/01/31 22:43seeyouTerrible international throughput and major packet loss, increased latency to EUOctotel200/20016/upload wouldn't even complete191/193Western CapeKenilworth
73
2019/02/01 6:57tardomaticSlow single thread performanceFrogFoot200/20019.34/106.3788.02/172.45Western CapeSunningdaleCOOL-20181018-161418
74
2019/02/01 7:20PraesesSlow international Download SpeedsFrogFoot20/207.23/16.87 (MT)19.6/19.7Free State
Langenhoven Park
COOL-20190103-194897
75
2019/02/01 19:13N/ASlow International speed peak/daily
Netstream
10/100.16/2.09 (Coreix - Single Threaded)0.15/10.02 (MTN - Single Threaded)GautengPaulshofCOOL-20190123-206580
76
2019/02/01 21:00image132Poor international throughput and packet loss during peakOctotel100/251.74/4.12 (Coreix) Single-Threaded101/26 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
77
2019/02/01 21:00image132Poor international throughput and packet loss during peakOctotel100/2514.54/18 (Coreix) Multi-Threaded
98.69/26.35 (Coolideas) Multi-Threaded
Western CapeClaremontCOOL-20181126-179309
78
2019/02/02 21:00image132Poor international throughputOctotel100/251.31/735 (Coreix) Single-Threaded101/26 (Coolideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
79
2019/02/03 14:00PraesesSlow international download speedsFrogfoot20/2012.4/17.0 (Coreix) MT19.5/19.4 (MT)Free State
Langenhoven Park
COOL-20190103-194897
80
2019/02/03 14:00PraesesSlow international download speedsFrogfoot20/204.9/4.2 (Coreix) STFree State
Langenhoven Park
COOL-20190103-194897
81
2019/02/03 17:41TranQSlow International at peak times
Netstream
20/203.5/216/21GautengPaulshofCOOL-20181112-173014
82
2019/02/03 20:20TranQSlow International at peak times
Netstream
20/200.3/144/21GautengPaulshofCOOL-20181112-173014
83
2019/02/03 21:00image132Poor international throughput and packet loss during peakOctotel100/255.04/17.54 (Coreix) Multi-Threaded98/26 (Cool Ideas) Multi-ThreadedWestern CapeClaremontCOOL-20181126-179309
84
2019/02/03 21:00image132Poor international throughput and packet loss during peakOctotel100/250.86/9.45 (Coreix) Single-Threaded86/26 (Cool Ideas) Single-ThreadedWestern CapeClaremontCOOL-20181126-179309
85
2019/02/04 17:52TranQSlow International at peak times
Netstream
20/200.7/188/20GautengPaulshofCOOL-20181112-173014
86
2019/02/04 21:00image132Poor international throughput and packet loss during peakOctotel100/256.22/17.15 (Coreix) Multi-Threaded
99.16/26.55 (Cool Ideas) Multi-Threaded
Western CapeClaremontCOOL-20181126-179309
87
2019/02/04 21:00image132Poor international throughput and packet loss during peakOctotel100/251.35/6.76 (Coreix) Single-Threaded
101.92/25.98 (Cool Ideas) Single-Threaded
Western CapeClaremontCOOL-20181126-179309
88
2019/02/04 21:41TranQSlow International at peak times
Netstream
20/201.4/516/21GautengPaulshofCOOL-20181112-173014
89
2019/02/05 20:25chrisjSlow International at peak times, slow single threadOctotel100/25
5.6/4.3 Coreix single thread, 14/16 multi thread
91/26Western CapeClaremont
90
2019/02/06 8:56cytraconSlow International at peak times Vumatel200/2006.16/12.22138.87/58.15GautengNorthcliffCOOL-20190204-213099
91
2019/02/21 9:44renagade-wolfSlow international single thread performance (24/7)Octotel100/253.64/2.44 Coreix London (ST)101/25.43 Cisp Cape Town (ST)Western CapeKenilworthCOOL-20181117-175388
92
2019/02/26 9:21n1cSlow internationalOctotel100/257.45/12.51 (Coreix) Single-Threaded LondonWestern CapeClaremontCOOL-20190226-225306
93
2019/02/26 9:31n1cSlow internationalOctotel100/258.55/13.00 (Coreix) Single-Threaded London91.77/25.7 (Cool Ideas) Single-ThreadWestern CapeClaremontCOOL-20190226-225306https://i.imgur.com/KEnTM0G.png
94
2019/02/26 16:00n1cSlow internationalOctotel100/258.37/13.10 (Coreix) Single-Threaded London
88.78/25.94 (Cool Ideas) Single-Thread
Western CapeClaremontCOOL-20190226-225306
95
2019/02/26 20:18kwertySlow international at peak timesOctotel100/253.16/14.61 (Coreix) single threaded London
63.52/25.89 (CISP) single threaded Cape Town
Western CapeVredehoek
96
2019/02/27 10:36n1cSlow internationalOctotel100/257.11/7.87 (Coreix) Single-Threaded London
91.85/25.75 (Cool Ideas) Single-Thread
Western CapeClaremontCOOL-20190226-225306
97
2019/03/19 23:26macsystemsSlow internationalOctotel100/257.07/11.29 (Coreix) Single-Threaded London89.01/24.25 (Cool Ideas)Single ThreadWestern CapeTableviewCOOL-20190211-217265
98
2019/03/25 14:00Chase101Slow internationalOctotel100/250.58/2.63 Multi-Threaded - New York91.95/26.72 (Cool Ideas)Multi ThreadWestern CapeKenilworthCOOL-20190116-202439fundutzi: pls test to London, UK
99
2019/01/31 18.59TranQSlow International at peak times
Netstream
20/201.2/98/13GautengPaulshofCOOL-20181112-173014
100
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