Messenger w Voice Offering 2 - Q&A Report.xlsx

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1	Infinite Campus Webinar: Messenger w/ Voice FAQ
2		Question	Answer
3	1	The contract with our current calling system is expiring but we are in Phase 2. I know you're focusing on Phase 1 but is there a way for us to implement IC Messenger ?	Using Messenger requires access to a Production Site which is created as part of implementation, so unfortunatley you will have to wait until you implement in Phase 2.
4	2	How much of this is controlled at the district level with limited rights at the school-level? Would basic settings be a district edit right only?	The options in Messenger Settings (including Voice Settings and Email Settings) are only controlled at the district level and not available at the school level. Tool rights to the different tools in Messenger may be modified in different user groups based on roles.
5	3	Is there a tracking system/reporting for teachers sending messages	live answered
6	3	Is there a tracking system/reporting for teachers sending messages	Yes. It is called the sent message log and administrators have access to it via tool rights.
7	4	Does it accept MP3 or MP4 audio file?	live answered
8	4	Does it accept MP3 or MP4 audio file?	No. It will only allow recording of WAV files. There is a built in tool that will allow you to record a file.
9	5	Can the headers and footers be customized for schools?	No, they are set up at the district level. An individual school can send a message to just their contacts if needed.
10	6	Currently, we use a system that allows each school to have it's own customized header/footer. Did I hear you say that we can only do this at the PSU level and not at the individual school?	live answered
11	7	Is the Voice call setting district or school?	live answered
12	8	Please explain....Can my individual principal's send weekly voice recorded calls?	Yes. Each school can send their own individual recorded calls to their own school's contacts (students, staff, parents/guardians, etc.)
13	8	Please explain....Can my individual principal's send weekly voice recorded calls?	You can also schedule messages (voice, email, text and portal) to go out at a later time/date.
14	9	Will or can Infinite Campus replace other mass notification platforms like Finalsite?	live answered
15	9	Will or can Infinite Campus replace other mass notification platforms like Finalsite?	I'm not familiar with Finalsite, but our messenger tool is undergoing updates currently to include social media integration and other advanced features from what you see today.
16	9	Will or can Infinite Campus replace other mass notification platforms like Finalsite?	Are there specific features you are curious about?
17	10	Can you upload a CSV file for those?	No. TTS Dictionary entries must be manually created.
18	11	Is the TTS Dictionary available only at the district level or will schools have this functionality as well?	It is only on the district level but access can be granted to user groups to add additional entries
19	11	Is the TTS Dictionary available only at the district level or will schools have this functionality as well?	They will all live in the same district TTS dictionary.
20	12	Is Messenger able to translate all communication to other languages?	No. It can only translate text into speech directly. It is not able to translate into other languages.
21	13	Finalsite/Apptegy and others have mass notification capabilities. Will PSUs be able to potentially cancel those services and use IC?	We definetly have mass notification capabilities via portal, email, text, and voice.
22	13	Finalsite/Apptegy and others have mass notification capabilities. Will PSUs be able to potentially cancel those services and use IC?	You will see a tool later in the presentation called Messenger 2.0 which has that capability.
23	14	Would parents/caregivers have the ability to update/change their preferences on their own, without having to call/email a school's data manager?	Yes. They can submit change rqeuests through Parent Portal
24	15	Will schools have the ability to update contact message preferences?	Users can be givin tool rights within their school to be able to update contact message preferences
25	15	Will schools have the ability to update contact message preferences?	Yes. Using the tool Anna just showed. Contact Preferences Batch Wizard
26	16	When you look at student messenger contacts in batch wizard...is that limited to parent/guardian or any contact?	Student Messenger Contacts is anyone who is checked in the Student Relationships section as a messenger contact and has contact information enabled. Does not have to be a parent/guardian
27	16	When you look at student messenger contacts in batch wizard...is that limited to parent/guardian or any contact?	The changes will be applied to the school you have selected in the context at the top. They can be updated district wide, or by school.
28	17	Does the contact (parent/guardian) have the ability to choose the preferences on theirh own or does it need to be set by the district?	It is up to the district to decide who has control of that. It can be locked or unlocked for parent/guardians.
29	18	Can students change parent voice/text selections?	Students cannot, parents can be given the option to change these selections
30	19	Can we create an online contact form to be updated regularly? Not so much a online registration, but contact update form?	live answered
31	20	Can you show us how to set up an ad hoc filter?	Not on the call today, but you will get training on that as part of your implementation.
32	21	It's dissappointing that the communication doesn't have the ability for translation for our EL parents.	I'm sorry that this falls short of your desired functionality. Please share your feedback here https://infinitecampus.wufoo.com/forms/w7vx3711ljt1sz/
33	22	Will parents have to opt-in to receive text messages?	While you can add a cell phone and enable texting to a parent. Best practice is to have them choose if they wish to recieve text messages. You can not enable texting/opt-in in the batch wizard.
34	22	Will parents have to opt-in to receive text messages?	You could technically opt them in one by one.
35	23	Is there a a list of preferred languages ?	You can customize this list of preferred languages in your site within the Language Group Editor.
36	24	By selecting the "No language preference" option, will Spanish speaking families receive the message in English only?	Yes. When sending a messsage contacts will recieve the message as written/recorded in Messenger.
37	24	By selecting the "No language preference" option, will Spanish speaking families receive the message in English only?	Infinite Campus is unable to translate text or speech into another language
38	25	Is Messenger 2.0 PSU level or school or both?	It can be used for both. Users will only be able to send messages out to schools that they have calendar rights access to.
39	26	Thanks! I completed the form.	live answered
40	26	Thanks! I completed the form.	Thank you for your feedback
41	27	How are staff who aren't in the sis database added to calls?	We have an update coming this year to add non-campus recipients. For now, it is not a feature.
42	28	Please review selecting a calendar options	live answered
43	29	non-Campus recipients, can you touch on how those are added?	I cannot yet, as it is still in development.
44	30	Can we customize our own district communication templates and push them to the schools for their use?	Yes. They would be shared via user groups.
45	31	Does the Messenger 2.0 save messages or templates?	Yes, you can save templates and view sent messages
46	32	Is Messenger 2.0 included in the NC State Contract, or is this an add on from the IC messenger that is included in the state contract?	Messenger 2.0 is a core product. The text and voice options within it are a premium product that I believe NC purchased. I'll confirm with Rory Spicer.
47	32	Is Messenger 2.0 included in the NC State Contract, or is this an add on from the IC messenger that is included in the state contract?	Messenger W/ Voice is included for all NC PSUs.
48	33	Example: Teacher Communications, Admin Communications	Templates can be composed and shared to user groups (such as Teachers or Front Office Admin) to be able to use
49	34	Are the telephone numbers subject to long distance fees if we record using the built in WAV recorder?	I am unsure of the answer to this. I am reaching out to others at IC currently to try to find you an answer.
50	34	Are the telephone numbers subject to long distance fees if we record using the built in WAV recorder?	Do you mean the 1800 numbers listed for you to call and record your message?
51	34	Are the telephone numbers subject to long distance fees if we record using the built in WAV recorder?	Can you descibe your question in more detail?
52	35	The templates are great!	Glad you like them!
53	36	Does the Attendance Messenger allow district level messages to be sent for all students who were absent each instructional day, or does this have to be set up for each school?	You can use the Attendance Messenger Scheduler to send out pre-written templates to go out at a set time/date once or on a reoccuring basis.
54	37	Did you just say that no students can receive any messages? So students who are classified as unaccompanied minors or coaches who need to send information to players can't use this platform for those instances...	No. They jsut can't receive messages regarding attendance or behavior. Those two go to guardians.
55	38	We send nightly communications for unexcused absences...	live answered
56	39	Gotcha	live answered
57	40	Thanks!	live answered
58	41	Can you set the time you want the daily Attendance Message alert to be sent?	Yes. You can use the Attendance Messenger Scheduler to send out a reoccuring attendance message template at set intervals (daily, weekly, hourly)
59	42	There were 3 telephone numbers listed to call to record using the built in WAV recorder. The numbers appear to be random area codes (312), etc. Will the district incur long distance fees if we use those numbers to record our message or are the 3 numbers toll free numbers	Thanks for your clarification, I will forward this on to an expert here at campus.
60	43	IF you schedule for hourly will it send repeat message?	live answered
61	44	Can multiple user groups be selected	Do you mean can it be saved to multiple user groups as a template?
62	45	yes...can multiple user groups use the same templete	You can open take a template and save it to more than one user group by selecting Copy within the Messenger Tool
63	46	If a teacher uses total points, will it calculate to still note the percentage for this scheduler?	The message goes out based on each assignment's percentage earned out of points possible. Does that answer your question?
64	47	Yes. Thanks	live answered
65	47	Yes. Thanks	You will recieve more training on this tool as part of your implementation training.
66	48	Would the grade options match what is used in the particular school? Does it coincide with the school’s specific grade scale?	live answered
67	49	How many days messages are archived	You will choose the amount of years they are archived when you do your messenger setup course. They can be saved forever or for a set amount of years.
68	49	How many days messages are archived	When you get a site, navigate to Communication > Messenger Settings > Messenger Settings to find that setting
69	50	The messages were sent however it does not show received or read receipt???	That is correct. That functionality is not currently a feature. Please provide your feedback here to tell IC about your request for this: https://infinitecampus.wufoo.com/forms/w7vx3711ljt1sz/
70	51	Would be nice to have those features to unequivically know the message was received by the end user and actually opened	live answered
71	52	Any word on adding PDF attachments	live answered
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