ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
Republic of the Philippines
2
Department of Education
3
National Capital Region
4
Kabihasnan St., Barangay San Dionisio, ParaƱaque City
5
6
FORMA--AGENCY PROCESS RESULT REPORT
7
List of Frontline Services (1)Responsible Unit (2)Identified Customer/s (3)Number of Customer Visits in 2021 (4)Volume of Transactions in FY 2021 (5)FY2020 Improvements (6)FY2020 Results (7)FY2021 Improvements (8)FY 2021 Results and Evidence of Improvement (9)2021 Client Satisfaction Rating (10)Remarks (11)
8
1. Issuance of Official ReceiptCash UnitSchoolheads, Teachers, Non-Teaching Personnel, Private Schools, Suppliers, Contractors462769Shorter processing timeEase of doing business Designation of alternate signatoryEase of doing business Very SatisfactoryNA
9
2. Correction of Entries of Scholastic RecordsLegal UnitPresent and previous learners11No payment requiredEase of doing business Digitization Ease of doing business Very SatisfactorySteps can not be updated w/o breaking office protocol
10
3. Evaluation of Administrative ComplaintLegal UnitDepEd Personnel and Stakeholders1212No payment requiredEase of doing business Digitization Ease of doing business Very SatisfactoryCan not be updated w/o breaking office protocol
11
4. Submission of Employment Application (Teaching Related)Personnel UnitNew teacher applicants (Elem, Junior and SHS)268268Shorter processing timeEase of doing business StandardizationEase of doing business Very SatisfactoryStandardization of requirements (DepEd Order 7, 2015; and DO 3, 2016)
12
5. Submission of Employment Application (Non-Teaching Related)Personnel UnitApplicants for NTP2525Shorter processing timeEase of doing business StandardizationEase of doing business Very SatisfactoryStandardization of requirements (DO 66, 2007)
13
6. Delivery Acceptance of Supplies, Materials, Equipment, Books and ModulesSupply UnitExternal Customer (Suppliers)198198Reduced turn aoround time and signatoriesEase of doing business StandardizationEase of doing business Very SatisfactoryNA
14
7. Distribution of Supplies and EquipmentSupply UnitSDO units and personnel, schoolsheads, school custodians45 Schools, 116 SDO personnel46 Schools, 116 SDO personnelReduced no. of processes, turn around time and signatoriesEase of doing business StandardizationEase of doing business Very SatisfactoryNA
15
8. Request for Certified True Copy (CTC) of DocumentsRecords UnitStudents/ Parents/ Guardians348348Reduced no. of steps, turn around time and requirementsEase of doing business Digitization Ease of doing business Very SatisfactoryNA
16
9. Request for Non-CTCRecords UnitStudents/ Parents/ Guardians88Reduced no. of steps, turn around time and requirementsEase of doing business Digitization Ease of doing business Very SatisfactoryNA
17
10. Request for CAVRecords UnitStudents/ Parents/ Guardians77 walk in/ 11 online88Shorter processing timeEase of doing business Digitization Ease of doing business Very SatisfactoryNA
18
11Receiving and Releasing of DocumentsRecords UnitStudents/ Parents/ Guardians22,11422,114Receiving and relasing through DepEd emailEase of doing business Digitization Ease of doing business Very SatisfactoryNA
19
12. Access to LRMDS PortalCID - LRMDSTeachers, Students, Non-Teaching personnel107,050107,050DigitiZATIONEase of doing business Digitization and Provision of wifiEase of doing business Very SatisfactoryNA
20
14. Borrowing of Books and Other materials OvernightCID-LRMSTeacheing and Non-Teaching personnel3549 Teachers; 107050 learners 3549 Teachers; 107050 learners Utilization of esignatureEase of doing business Digitization and Provision of wifiEase of doing business Very SatisfactoryNA
21
15. ALS EnrolmentCID-ALSTeaching and Non-Teaching personnel550550Provision of online enrolment templateEase of doing business Digitization Ease of doing business Very SatisfactoryNA
22
16. Request for Basic Education ResourcesSGODNon-Teaching personnel, Government and private agencies and isntitutionsNon-teaching -59; private institutions-6Non-teaching -59; private institutions-7DigitizationEase of doing business Digitization Ease of doing business Very SatisfactoryNA
23
24
Prepared by:Reviewed by:
25
26
27
DR. ROSIE O. RUMBAOA
THELMA F.MONTIEL
28
Senior Education Program Specialist, HRD
Chief Education Supervisor (SGOD)
29
30
 Recommending Approval:
31
32
DR. VIOLETA M. GONZALES, CESE
33
OIC-Office of the Asst. Schools Division Superintendent
34
35
 Approved:
36
37
EVANGELINE P. LADINES, CESO V
38
Schools Division Superintendent
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100