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First-Time User Hello Flow
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Description: This is the flow that is triggered once a user clicks on the "Get Started" button. This will be the default entry flow.
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SituationTypeBot SaysUser Says...Bot Does...Notes
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First-time user that has never used the bot before.SayHello and welcome to GoVote! I am GoVote’s digital assistant. I can tell you everything you need to know about your local election.
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SayBut first, I'll need your address to find the correct information.
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SayYour information will only be used to find the information you're looking for, and then deleted after for your privacy unless you specify otherwise.
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AskWhat is the address you're registered to vote at? Continue
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User Input 245 Hawthorne Street, Brooklyn, NY 11225Continue
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Confirmation of addressSayOkay. Just to confirm, your address is 245 Hawthorne Street, Brooklyn, NY, 11225. Is that correct? Continue
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User InputYes, that's right. Continue
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AskWould you like me to save this address so you don’t have to re-enter it next time? Continue
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User Input (Quick Reply)YesStep to
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User Input (Quick Reply)NoContinue
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SayOkay, we will delete this information at the end of the conversation. Step to
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SayIn order to save your address, I will also need your name and phone number. Continue
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SayThis information is only needed to store your address and will not be used for any other purpose. What is your name?
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User Input{Name}
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AskGreat. And what is your phone number?
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User Input{Phone number}
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SayWonderful. All of your information has been saved.
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AskYou can ask me about candidates, ballot issues, or your polling location. What would you like to start with?Continue
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User InputCandidatesJump toCandidate Stances (Main Flow)
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Ballot IssuesJump toBallot Issues (Main Flow)
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Polling Location Jump toPolling Information (Main Flow)
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