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MACRO Performance vs. Goals
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Goal / Metric20232024Conclusion
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1. Decreased negative outcomes from law enforcement response to nonviolent 911 emergency calls, especially among Black, Indigenous, People of Color;Unknown
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Outcomes not tracked. And no baseline of negative outcomes recorded for target population before MACRO.N/AN/A
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2. Decreased criminal justice system involvement for people in crisis, especially Black, Indigenous, People of Color;Unknown
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Outcomes not tracked. And no baseline of criminal justice involvement recorded for target population before MACRO.N/AN/A
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3. Increased connections to community-based services for people in crisis, especially among Black, Indigenous, People of Color;Unknown
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Referrals are considered by MACRO as a connection, but no baseline of connections recorded for target population before MACRO.N/AN/A
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4. Redirection of MACRO-identified 911 calls to an alternative community response system; Neglible
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Maximum % of OPD call volume displaced by MACRO (if every MACRO contact displaces a police response)0.24%0.46%
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5. Reduced Oakland Police expenses and call volume related to 911 nonviolent calls involving people with mental health, substance use, and unsheltered individuals.Failed
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Change in OPD costs assuming every MACRO contact displaces a police response ($M)-$2.0-$1.1
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Cost of MACRO services ($M)$3.1$4.8
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Net cost impact of MACRO ($Ms)$1.1$3.7
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ROI on MACRO investment for OPD cost saving-35%-78%
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Note: it is likely that most MACRO calls would not have been serviced by OPD. Thus this is an overestimate of OPD savings.
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Goals set by Councll Resolution 88576
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