Cobuy: User Feedback 1.0
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How clear and understandable is the progression between screens?Does the information on each screen seem relevant and sensible? What does / doesn't make sense?We are particularly interested in the design of the "Item: Flour" screen. Is it clear what the options / info on this screen means? Why / why not / comments?Does the process of ordering seem simple enough that you would want to use the app?Any other comments or questions?
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5It looks like i can see an overview of orders and choose which i wish to participate in. I am not sure what hold means. I also don't quite get whats going on with the pie graph, is it telling me how many items others have ordered?I can see a bunch of information but i am not sure what i can do to participate. Shouldn't there be a call to action somewhere?3I like the design and thinking you are obviously putting behind this idea. I am not sure if it will be exactly a replacement for my current process, but it seems solid enough to replace it.
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5"ceres" as a classification doesn't make sense. I like the option on the left, it tells me what the bulk order will be and then my max & min contribution can be. 5Dogs are better than cats. Yous are rad.
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3I did not understand the first screen on first glance. After a few trips back and forth, it looked like a list of categories of items on an order for an individual. But it could also have been a list of orders being viewed by a Cobuy administrator. The other screens seemed to be about one order for an individual. The other screens communicated more clearly to me, anyway.
Looks like flour has a minimum quantity for a group order (30kg) and this order has a min of 2kg and a max of 5kg. That info is clear to me because I have experience with buying groups. However, I don't understand the reason for the 5kg individual order max. What if I wanted 30kg? Is the minimum group order quantity also the max? Is flour only available in 30kg increments? (This is more about Cobuy rules than screen design.)
3In real life, I want to use Cobuy more than 3 puppies worth. But I have been a group buying administrator, so I am also very interested in the admin UI and flow. It's harder to design well than the order flow.
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6I like the flow from supplier down to order items, that makes sense.
The message "HOLD" doesn't make sense to me. I think this means the item I've ordered?
I prefer the slide of the left rather than the small one.
I really like the idea of a min and max scale but I think there should be an Ideal or Preferred option as well.6
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6I don't understand one component in the last screen/pair of screens (flour order). The function of the bar (LHS) or line (RHS) isn't immediately clear to me.The function of the bar/line isn't immediately clear to me. It may pay to label it with 'Min', 'Max', 'Current', etc. One other small gripe is that on my monitor I can barely see the piechart - it's a little too lightly-coloured?7Nice work y'all!
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7I'm not sure what hold means. Is it on hold? Ie waiting to see if there are enough orders?
I really like the idea of putting in your minimum and maximum order for each item, and seeing how much of the requirement has been met.
Yes it is clear. I prefer the one on the left.6I would find it annoying having to click into a different screen for every thing I want to order. Will there be an option of having a list of items on one screen that you could put your min/max next to?
Also it would be great if you could have the things you order most often pop up at the top, or be able to save a rolling order. For example we eat one pack of seaweed snacks a month, so always order 4 packs. I'd love just to set that up once so I don't have to keep entering it.
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2I couldn't read what each slide said properly on my computer screen- it was too small to make out everything. I didn't get the percentage amount. Would we be able to order how many kg's we normally ask for (woudl they still be tweaked?). Just a little confused how the whole system would work, but I'm super keen on getting something up and running that will help make teh coop ordering and admin stuff easier and hopefully makes the produce even cheaper as less time on admin means less credits needed for people doing those jobs. I couldn't read the details well enough- the example app needs to be bigger on the screen so we can see it on our computers. While I understand you're aiming for phone apps, I will want to do it on my computer if possible (I don;t really use apps), so it's impt that it's easily accessible in both forms I feel3Great idea! Can't wait for the end product! Just couldn't see the details in the slides to be able to give you better feedback
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7YesYes, it was clear7On the last slide I Liked the option on the left.
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6Screen 1:
*what does "new" mean? how does an order qualify as new, is it always new if it's active?
*what does ceres mean?
*does it make a difference if i initiated an order versus someone else in my group? do I have additional responsibilities if I create an order?
Screen 2:
*what does ordering mean precisely? is someone doing something or is it merely an open/ active order?
*payment due date does not match date on screen 1, so it's difficult to draw the connection. When will the due date be in relation to the order fulfillment date?
Why would the current order value be less than the min. order value set by the user looking at screen 3? Doesn't the min value designate their bottom buy-in?

What does the orange line mean in the progress bar? Maybe color code the bar with the values below?

What's the difference between the bar at the top and the pie chart below? Both seem to be capturing the same thing, a max group order and current.

The flat line graph doesn't seem to hold as much context as the fatter one.

Where can I change my min/max values for an order? This 3rd screen only seems to be read-only, but isn't dynamic in any way, which could be fine.
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6First screen:
- What does "Ceres" mean?
- I'm not sure if "order close" means that the order will close on that date (close is used as a verb), or if you're telling me that the order date is close (used as an adjective). I assume it's the first (you're telling me when the order closes), but I wasn't positive and had to think about it a bit.
Second screen:
- I can only see a portion of the screen, but I'm curious why my order has been divided into the top 3 items (2 of which are on hold) and "Other items in my order". Do the top 3 all fall under the "Ceres" category, while the ones below fall under a different category?
Third screen: see comments below.
Here's what I see: the screen is informing me that I've said I'll buy anywhere from 2-4 kg of flour, but that in order for the order to being processing, my group needs to cumulatively order at least 30kg. Right now, we are at 25kg, so we need to order 5kg more as a group before the order can be processed. I can also change the amount I'm willing to take with the sliding bar.

Of the two screens, I like the right one (the one with the narrow line, rather than the thick bar). I think the narrow line expresses the same thing as the thick bar, but uses less space. One valid reason to use the thick bar is if the line is too small or difficult to adjust because of its size--then thicker might be more user-friendly.

Another suggestion: The top portion of the screen seems to mostly be telling me what *my* order details are. The one exception is the first line, which says "Item Order Min." Because it's grouped with my personal order information, the implication is that I as an individual need to order 30kg, rather than the group as a whole. I would put a header on top that says "My Order Details" or something, and take the 30kg out of that section. I would keep the "Group Order Details" (maybe take "details" out of both headers in order to be more concise... clearly they are details) and put the 30kg info down there. Or not... 30kg is already listed above to the pie chart graph. I'm also not sure if you need colored lines on the pie graph (only the right screen has these lines)--it's already clear just looking at the graph that we're about 3/4 of the way there.
5I think the app did a great job explaining a system with which I am not at all familiar. I found the screens very clear and clutter-free, and generally understood how one screen flowed to another.
That said, I still have questions about the process outside the app that I feel are keeping me from completely understanding the process inside the app. For example, on the first screen: I see that the veggies order closes Dec 15. Do I need to choose NOW what veggies I'm going to order in December? If not, then why do I have such an advanced notice? (Today is only Oct 17.) I probably only want to see a looming deadline a few weeks in advance, especially if there are other opportunities to order veggies before then (which I imagine there are, since veggies are generally only good for a few weeks in the fridge, and I assume the co-op is keeping their members stocked with fresh veggies every few weeks).
Then there's the delivery portion. How does my food get to me? Do I need to go to the co-op to pick it up? Is it delivered? Is there a status on the order in the app?
Since you're targeting this to current co-ops, I doubt they'll have the same questions. This is just something to consider when you collect feedback from current chain grocery store shoppers like me. :P
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3I think the progression of the three screens made sense. I was confused about the percentages on the second screen. My first thought was 82% of how many apples? I'm a little unsure what the group details means below. Does that relate to just flour or the ceres group?4For the "item:Flour screen" I wonder if a slider is the best option for selecting the right amount of items. It might be nice for the user to type in how much they exactly want. Sliders can be a bit a of a pain when trying to be precise.
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3Items on the first screen (Beans, Ceres, Butcher, Veggies) seem like they don't belong in the same grouping. One is a store name (Ceres), another store type (Butcher), and the others are ingredients (Beans and Veggies).
At first the red dot next to "Ceres" seemed like an indicator for where the user tapped on the screen. Now I think it's just an "alert" indicator.
On second screen, still not sure what the "HOLD" and "ORDERING" statuses mean.
In screen 3, I'm not sure which part of the screen I can interact with (e.g. drag, enter data), and which part of the screen is static. It wasn't immediately clear what "Group maximum doesn't meet requirements" meant. I had to search for "Group max", which I didn't see immediately. Then I tried looking for the "requirement". Took a lot of thinking and searching to realize that "item order min 30" is what that requirement is -- so I get the pie chart now. I still don't understand what the linear chart/slider is.
Wrote most of it above :)2
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41) Orders view -- mostly makes sense. What's the difference between tapping on an item in "New" section vs hitting the "+" button? My initial interpretation was that the items under "New" are open orders that I'm allowed to order from, whereas "+" starts a new one that's not listed? Or does "New" mean that these are my current orders (in which case, maybe use a different word?)? I also am not sure what the red dot on Ceres means -- that there's something wrong with it? that it's closing soon (but probably not that because beans closes sooner and it doesn't have a dot)?

2) Ceres detail view. I like that it has the info button at the top -- I like to know about where I'm buying things from. I'm unsure of how I would add additional items from this place -- would I need to search for them? It doesn't say how much of a thing I'm ordering -- I'd have to click through to double check. I don't know what "Hold" means in this context and I have no idea what the percentages mean at first glance, because it could mean a bunch of different things. I suspect that that it's that it hasn't hit the minimum threshold for the order? In which case it would be more helpful to quantify it for me "5 more lbs needed before order can be accepted" , etc. I like that it says the total, but how do I know where that number came from? -- same with the quantity, it's hard to double-check things from this view. Also, how would I pay for things? I don't see a way to pay. I like that it has the other items in the order -- I might see something I want that I wasn't thinking about, and jump on that item, too (possible cross-sell option: show items that "only need 12 more lbs to accept order!" -- people feel good helping others get what they want if it's not a hassle!) It's unclear what the 10/12 means on oats -- is that the max allowed? or does it need to hit that to order?

3) Flour detail view. I would expect this to be its own view, not a modal, because the button that got me here looks the same as the button that got me to Ceres view. It's weird that it has a green frame -- what is it trying to tell me? Gold would make sense (because that carries through the "Hold" styling), but otherwise I don't think it's useful. (specific comments are in the answer to question 3!)
What do I do on this page? -- give me instructions! It's not clear how I can make the hold go away until I think about it. It would be much better to say something like "move the slider to help your group maximum meet the requirements" , etc.

Item order minimum should include units. I would expect some detail about this item (in this case: country of origin, is it organic, brand or name of the mill, etc., I would expect a picture to be here, but I don't particularly miss that it isn't there.)

Left option: I like how big the actionable part is, but it's not obvious that it's something I can interact with. The pie chart seems like it's disabled?

Right option: I like the pie chart on this better -- that it carries through the gold to the chart, but I think the placement could be more thoughtful/meaningful.

You could (rather than have a separate draggy thing for my own portion) make it part of the larger pie chart -- that would show what impact I personally have on the order and give me more context to the min/max I give
4This is a really cool idea. It's super difficult to coordinate people for this kind of process, and I think this kind of tool could help a lot!
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3It doesn't make sense to me because I don't know the context in which it would be used.There are two images of the "Item: Flour" screen shown so I don't know which image you are requesting feedback on. Generally speaking though, it looks like the page highlights the amount of flour in kg a user has selected. I am not quite sure what the difference is between the different labels or what they mean which, again, might be because I don't understand the context of use (i.e., how a person who purchases bulk goods usually does so).3
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3Had to go back between first and second slide to see where the hierarchy changed. The red dot on Ceres wasn't clear enough to notice that that's where were moved to in the second slide.

The outlined strokes help showcase elements.

The side by side comparison, prefer the information laid out by text because the slider is a bit confusing. Could be less clunky.
I have no idea what it's for. Because I don't think in kilograms, I had to go back and reread the OpenIdeo page. On its own the ui wireframes were not digestible.

With more time spent looking at the screens, I can note the difference between the 2kg and 5kg and the corresponding sliders on each screen, but they don't feel connected because of the branding. Feels like two different elements not corresponding.
2Well if you have a minimum to order, it doesn't seem that easy to order if you already have set restraints.
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2Not very clearIt's clean - but the exact intentions of the screen aren't clear2
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7hmmhmm7hmm
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