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Commitment Unique IdentifierCountry/LocalityAction Plan NumberCommitment NumberCodeRegionNational Or LocalCommitment DummyYear Of SubmissionThemeCommitment TitleShort TitleFull TextStart DateEnd DateLead InstitutionSupporting Institution(s)Anti-Corruption and IntegrityAnti-corruption InstitutionsAsset DisclosureAuditsBeneficial OwnershipConflicts Of Interest Elections & Political FinanceLobbyingOpen ContractingPublic ProcurementRight To InformationWhistleblower ProtectionsCivic Space and Enabling EnvironmentDefending Journalists and Activists / ExpressionFreedom of AssemblyFreedom of AssociationDemocratizing Decision-MakingE-petitionsRegulatory GovernanceSocial AccountabilityDigital GovernanceAutomated Decision-makingData Stewardship and PrivacyDisinformation/MisinformationOnline Civic SpaceRegulation of Big TechFiscal OpennessPublication Of Budget/Fiscal InformationPublic Participation In Budget/Fiscal PolicyOversight Of Budget/Fiscal PoliciesStimulus and Economic RecoveryTaxInclusionGenderLGBTQIA+People with DisabilitiesYouthJusticeAccess to JusticeOpen JusticePolicing & CorrectionsJudiciaryNatural ResourcesEnvironment & ClimateExtractive IndustriesLand Rights & Spatial PlanningWater & SanitationOpen ParliamentsPublic Service DeliveryCitizenship & ImmigrationDigital InclusionEducationHealth & NutritionInfrastructure & TransportSafety Nets & Economic InclusionCapacity BuildingE-governmentLegislationRegulationLegislative OversightOpen DataPublic ParticipationRecords ManagementAidMedia & TelecommunicationsScience & TechnologySecurity & Public SafetyLaborPrivate SectorSubnationalHuman RightsOpen Parliament PlanPandemic ResponseSustainable Development GoalsOpen Data (Water/Sanitation)Open Data (Health)Open Data (Education)Participation in LawmakingAccess to informationMoney in PoliticsReport Publication Year (Progress Report)CompoundCluster
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AL0001Albania11ALBEuropeNational12012Open DataOpen data portalOpen Data PortalThe National Agency for Information Society is establishing a governmental portal in the open data format. This portal initially will include the Ministry of Finance and Department of Treasury data for daily expenses by all central institutions and agencies. The same practice will be implemented by the National Postal and Electronic Communications Authority database. Another institution, the National Statistics Institute (INSTAT) will implement on its long term strategy the open data format for its database. As the national coordinator for collecting data on Albania’s economy and society, INSTAT will standardize the entire process of publishing the public sector’s statistical open data during its long term program.NANANational Agency for Information SocietyInstitute of Statistics - INSTAT00000000000000000000000000000000000000000000000000000000000010000000000000000010201401.1
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AL0002Albania12ALBEuropeNational12012e-Governance: 2012 and Onwarde-Actse-Actse-Acts project aims to support the process of preparation, approval and submitting of legal acts (laws, decisions of the Council of Ministers, etc). It offers an extended collaboration process between ministries, working on joint acts and requesting opinions or suggestions within the system. Also, through this system are administered the sessions of the Council of Ministers of the Republic of Albania and are also published all the decisions of these sessions.NANACouncil of MinistersNational Agency for Information Society00000000000000001010000000000000000000000000000100000000100000000000000000000000201401.2
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AL0003Albania13ALBEuropeNational12012e-Governance: 2012 and Onwarde-Parliamente-ParliamentThrough the use of e-Parliament Project the Parliament of Albania will be able to harness the information and communication technologies in order to support its primary functions which are preparation, representation and approval of laws. The e-Parliament Project will also offer the possibility for the promulgation of the approved laws by the President of the Republic of Albania. The project's goal is to use ICT in the law-making process in order to make it more representative, transparent, accessible, accountable and effective.NANAParliamentNational Agency for Information Society00000000000000001010000000000000000000000000000100000000100000000000000000000000201401.2
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AL0004Albania14ALBEuropeNational12012e-Governance: 2012 and OnwardExtension of the governmental network, GOVNETExtension of the Governmental Network, GOVNETGovnet provides centralized delivery of major government electronic services to all ministries and other institutions of public administration that are located in Tirana, Durres, Elbasan and other main cities of the country.NANAMinistry for Innovation and ICTNational Agency for Information Society (NAIS)00000000000000000000000000000000000000000000000000000000100000000000000000000000201401.2
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AL0005Albania15ALBEuropeNational12012e-Governance: 2012 and Onwarde-government interoperability framework, e-GIFe-Government Interoperability Framework, e-GIFe-GIF enables the exchange of information between public administration institutions. This infrastructure is managed by the National Agency for Information Society and enables fully electronic service delivery.NANAMinistry for Innovation and ICTNational Agency for Information Society00000000000000000000000000000000000000000000000000000000100000000000000000000000201401.2
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AL0006Albania16ALBEuropeNational12012e-Governance: 2012 and OnwardGovernment datacenterGovernment DatacenterThe National Agency of Information Society establishes a high capacity Datacenter, that enables all online public services to be centralized and integrated, in accordance with high standards of space and conditions of servers.NANANational Agency of Information Society (NAIS)NA00000000000000000000000000000000000000000000000000000000100000000000000000000000201401.2
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AL0007Albania17ALBEuropeNational12012e-Governance: 2012 and OnwardExcise systemExcise SystemThe new Excise system includes online access and services for economic operators. The system enables operators to check online the status of their statement, transit and account balance. It will also begin to prepare the processing of online payments.20122012General Directorate of CustomsNA00000000000000000000000000110000000000000000000000000000100000000000000000000000201401.2
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AL0008Albania18ALBEuropeNational12012e-Governance: 2012 and OnwardStarting of the e-Tax systemStarting of the e-Tax SystemThe Tax Administration will develop the terms of reference and bidding procedures for starting the full implementation of the e-Tax system.NANAGeneral Tax DirectorateNA00000000000000000000000000100001000000000000000000000000100000000000000000000000201401.2
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AL0009Albania19ALBEuropeNational12012e-Governance: 2012 and OnwardOnline state maturaOnline State MaturaIn 2006 the Albanian government established the State Matura Exams system. This year, the government implemented the online State Matura, which enhanced the quality of the application process. Through this system all student applications to the State Matura exams 2013 are submitted online through www.e-albania.al portalNA2013Ministry of Education and ScienceNA00000000000000000000000000000000000000000000000010010000100000000000000000000000201401.2
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AL0010Albania110ALBEuropeNational12012e-Governance: 2012 and OnwardThe regulation on ethics in research and publishingThe Regulation on Ethics in Research and PublishingThe Ministry of Education and Science has adopted and published the regulation on: “Ethics in research and publishing”. This regulation provides, inter alia, the obligation of institutions and researchers to publish and verify on the relevant official website every scientific Master’s thesis, PHD dissertation, monograph, book, scientific article or reference, and other forms of research and publication, in order to maintain the originality and authenticity of the work and to fight plagiarism.NANAMinistry of Education and ScienceResearch, Technology and Innovation Agency; Higher Education and Research Institutions00000000000000000000000000000000000000000000000010010000001000000000000000000000201401.2
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AL0011Albania111ALBEuropeNational12012e-Governance: 2012 and OnwardDigitalization of higher education accreditation processDigitalization of Higher Education Accreditation ProcessThe Public Agency for Higher Education Accreditation is completing the digitalization of its management system, which will facilitate the evaluation and accreditation procedures of higher education institutions.NANAMinistry of Education and SciencePublic Agency for Higher Education Accreditation00000000000000000000000000000000000000000000000010010000100000000000000000000000201401.2
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AL0012Albania112ALBEuropeNational12012e-Governance: 2012 and OnwardU-Gov systemU-Gov SystemThe first module of the U-Gov system, a system at the service of universities for internal information management, is underway.NANAMinistry of Education and ScienceHigher Education Institutions00000000000000000000000000000000000000000000000010010000100000000000000000000000201401.2
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AL0013Albania113ALBEuropeNational12012e-Governance: 2012 and OnwardOnline inspections of courts and judicial hearingsOnline Inspections of Courts and Judicial HearingsThe Online Inspection of courts and judicial hearings is one of the new functionalities that the Integrated Case Management Information System (ICMIS) provides. This project is implemented through the www.gjykata.gov.al portal. By introducing this system, the administration seeks to minimize the time needed for the compilation of inspected reports.2012NAMinistry of JusticeNA00000000000000000000000000000000000001010100000000000000100000000000000000000000201401.2
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AL0014Albania114ALBEuropeNational12012e-Governance: 2012 and OnwardDigitalization of the file transfer processDigitalization of the File Transfer ProcessAnother initiative in progress within the justice sector is to digitalize the File Transfer Process within and between the various levels of the judicial system. The process will significantly reduce the time needed for registration and other court procedures.NANAMinistry of JusticeNA00000000000000000000000000000000000001010100000000000000000000100000000000000000201401.2
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AL0015Albania115ALBEuropeNational12012e-Governance: 2012 and Onwarde-Employment projecte-Employment ProjectThe e-Employment project will be implemented in 2012, with the aim of digitalizing the information in all employment offices. The project will consolidate the databases for the labor market and will create a registry of job seekers and employers.NA2012Ministry of Labor, Social Affairs and Equal OpportunitiesNA00000000000000000000000000000000000000000000000000000000100000000001000000000000201401.2
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AL0016Albania116ALBEuropeNational12012e-Governance: 2012 and Onwarde-Concessions procedurese-Concessions ProceduresThe Public Procurement Agency (PPA) developed the electronic concessions procedures in the opening phase of the offerings. The system enables the submission of the concession procedures offers in an electronic way through the electronic platform of the e-procurement system on the APP’s website.NAAugust 2013Public Procurement AgencyNA10000000010000000000000000000000000000000000000000000000100000000000000000000000201401.2
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AL0017Albania117ALBEuropeNational12012Increasing Public Access in DecisionmakingAmendment of the law “on the right to information for official documents”Amendment of the Law “On the Right to Information for Official Documents”The Ministry of Justice will amend the law “On the Right to Information for Official Documents” (Law No. 8503, dated 30.06.1999).20122013Ministry of JusticeNA00000000000000000000000000000000000001100000000000000000010001000000000000000000201401.3
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AL0018Albania118ALBEuropeNational12012Increasing Public Access in DecisionmakingDrafting a new law on "notice and consultation"Drafting a New Law on "Notice and Consultation"The Minister for Innovation and ICT office will draft a special law "On Notice and Consultation". The law will include the legal regulation of the structured consultation processes with civil society actors and interest groups, including economic and social partners.NANAMinistry for Innovation and ICTNA00000000000000001010000000000000000000000000000000000000010001000000000000000000201401.3
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AL0019Albania119ALBEuropeNational12012Increasing Public Access in DecisionmakingTracking projectTracking ProjectThe National Agency for Information Society has developed the Tracking Project, a functionality which enables each citizen or business that applies to a State office to follow the progress of their application online, until the official response. Up to now there are three state agencies that have already implemented this service, Public Procurement Agency, National Registration Center and National Licensing Center. e-Tracking can be accessed through the Government Portal, www.e-albania.al. The project's goal is to increase the working efficiency and accountability of the public administration.20122013Ministry of Innovation and ICTNational Agency for Information Society00000000000000000000000000000000000000000000000000000000100000000000000000000000201401.3
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AL0020Albania120ALBEuropeNational12012Increasing Public Access in DecisionmakingDigitalization of the notary registerDigitalization of the Notary RegisterThe main objective is to ensure accuracy, promptness and minimum time for providing the service to the citizens. The use of modern technology equipment provides to the notary service structures access to the general data base and consequently accuracy and significant shortening of the time needed by the notary acts.June 2012December 2012Mininstry of JusticeNA00000000000000000000000000000000000001110000000000000000100000000000000000000000201401.3
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AL0021Albania121ALBEuropeNational12012Increasing Public Access in DecisionmakingOnline citizens’ claims in the judiciary systemOnline Citizens’ Claims in the Judiciary SystemThe Ministry of Justice (MoJ) implemented the project for the online processing of citizens’ claims at the ministry and the High Council of Justice (HCJ). The goals of the project are to shorten the processing time of claims in the judiciary system, increase the transparency of the processing of claims and avoid overlap between the HCJ and MoJ during judicial auditing.NANAMinistry of Justice; High Council of JusticeNA00000000000000000000000000000000000001110100000000000000100000000000000000000000201401.3
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AL0022Albania122ALBEuropeNational12012Increasing Public Access in DecisionmakingWork inspection, online complaintWork Inspection, Online ComplaintConcerning work inspection, the State Labor Inspectorate website (www.sli.gov.al), will also be used by citizens this year to make an online complaint or to report violations. The goal is to achieve timely review of the complaint and to take appropriate measures.2012NAMinistry of Labor, Social Affairs and Equal OpportunitiesState Labor Inspectorate (SLI)00000000000000000000000000000000000000000000000000000000100000000001000000000000201401.3
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AL0023Albania123ALBEuropeNational12012Digitalization to Improve Public ServicesFinancial module of all educational institutionsFinancial Module of All Educational InstitutionsLast year, a system was created to manage the finances and budget of the Ministry of Education and Sciences and all regional education departments in order to built on a central/unique database platform. The second phase of the module has begun in April 2012. The system enhances the quality of interaction, avoids duplication of information, increases transparency and tracks educational institutions’ expenses electronically.2012NAMinistry of Education and ScienceAll regional education departments00000000000000000000000000110000000000000000000010010000000000000000000000000000201402.1
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AL0024Albania124ALBEuropeNational12012Digitalization to Improve Public ServicesAudio and video recording of judicial hearingsAudio and Video Recording of Judicial HearingsThe Ministry of Justice will implement the project of the Audio and Video Recording of Judicial Hearings and also will develop court personnel training for this process. Until April 2013 the project is implemented in 14 Regional Courts.March 2012April 2013Ministry of JusticeNA00000000000000000000000000000000000001010100000000000000100000000000000000000000201402.1
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AL0025Albania125ALBEuropeNational12012Creation of Portalse-Albania portale-Albania PortalA new multi-functional governmental portal is established, e-albania.al. This portal is oriented toward users’ needs, providing updated and easily accessible information for them. In the future, this portal will serve as a single point of contact for e-government services offered to citizens, businesses and public employees.NANAMinistry of Innovation and ICTNational Agency for Information Society (NAIS)00000000000000000000000000000000000000000000000000000000100000000000000000000000201402.2
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AL0026Albania126ALBEuropeNational12012Creation of Portalse-Inspection portale-Inspection PortalThe Albanian government will create a single portal of inspections, "e-Inspection", relevant for the coordination, management, unification and monitoring of inspection procedures.NANAMinistry of Innovation and ICTNational Agency for Information Society; Central Inspectorate00000000000000000000000000000000000000000000000000000000100000000000000000000000201402.2
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AL0027Albania127ALBEuropeNational12012Creation of PortalsPortal www.gjykata.gov.alPortal Www.Gjykata.Gov.AlThe Ministry of Justice established the www.gjykata.gov.alportal. The Portal enables citizens to download data, including the publication of judicial decisions.NANAMinistry of JusticeNA00000000000000000000000000000000000001010100000000000000100000000000000000000000201402.2
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AL0028Albania128ALBEuropeNational12012Open BudgetDisclosure of the list of payments made daily by the government unitsDisclosure of the List of Payments Made Daily by the Government UnitsBased on the law “On the Right to Information,” as well as the Albanian government’s initiative to fight corruption and increase transparency, the Ministry of Finance’s General Directorate of the Treasury has disclosed the list of payments made daily by all general government units since January 2012. This document reflects such details as: the beneficiary, invoice number, description, the institution to which the treasury branch makes the payment, the respective amount and the date of registration of this bill in the Treasury system. This document is available on the official website of the Ministry of Finance.January 2012July 2013Ministry of FinanceGeneral Directorate of the Treasury10000000001000000000000000110000000000000000000000000000000000000000000000000010201403.1
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AL0029Albania129ALBEuropeNational12012Public Procuremente-Procurement system for all small purchases of public procuremente-Procurement System for All Small Purchases of Public ProcurementThis year, the Public Procurement Agency implemented the e-procurement system for all small purchases of public procurement, below the threshold of 3000 Euros. The e-procurement system enables the submission of offers and their evaluation in an electronic way. This e-procurement platform is a web-based application that enables secure transactions between Albanian public institutions and national and international business. This system provides a secure and transparent administration for the preparation of all tender documents, thus avoiding unnecessary paperwork and providing data about the entire process. In 2009 Albania was the first country in the world that carried out a mandatory electronic procurement system for all public sector procurements above the threshold of 3000 Euros. For implementing this project, Albania received the second prize of the 2010 UN Public Service Award for excellence in public service. In accordance with the statistics, pointed out for the year of 2011, the costs for the performance of public procurement procedures are down 20%. The number of economic operators participating in tenders is up from 2 to 6 on average.NAJuly 2013Public Procurement Agency (PPA)NA10000000010000000000000000000000000000000000000000000000100000000000000000000000201403.2
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AL0030Albania130ALBEuropeNational12012Public ProcurementImplementation of the EITI recommendationsImplementation of the EITI RecommendationsIn 2012, the Albanian Secretariat for EITI, ALBEITI, will continue to implement the International Secretariat of EITI recommendations’ (the Extractive Industries Transparency Initiative), including the reorganization of the Inter-Ministerial Working Group of the ALBEITI.NANAMinistry of economy, trade and energyALBEITI00000000000000000000000000000000000000000010100000000000000000000000000000000000201403.3
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AL0031Albania21.1ALBEuropeNational12014Denouncing CorruptionStandardization of processes on complaints related to corruption- Minister of State for Local IssuesStandardization of Corruption ComplaintsThe Minister of State for Local Issues, in the role of the National Coordinator for Anti-Corruption, will undertake the standardization of the process related to complaints addressing corruption. Currently, although many ministries have been given green lines or forms to denounce corruption, there is no standardized procedure, which ensures transparency in the review of the complaint and concrete deadlines to ensure a good service. Some of the indicators and milestones set for this commitment are the drafting of relevant guidelines for addressing corruption complaints, integrating them in each ministry transparency plan rules, publish them online. Given the specifics and difficulty of the fight and investigation of corruption, this system, through the standardization of processes, can increase confidence in the administration and increase the number of informants. Ministries will have to officially publish relevant standards and inform the public on the progress of specific issues, thus raising the level of accountability of the public administration. This commitment will help improve the transparency regarding the complaint procedures in fact until now there is no clear information on how a citizen can actually address a complaint in corruption cases. The publication of this “standards” will not only create uniformity in the way the complaint will be address but will also serve in raising the efficiency of the public administration while handling corruption complaints.20142016Minister of State for Local Issues (MSLI)Ministries, Parliament110000000000000000000000000000000000000000000000000000000010000000000000000000002016NRNR
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AL0032Albania21.2ALBEuropeNational12014NAElectronic Registry of authorizations, permits and agreements issued by the Ministry of Energy and IndustryElectronic Registry of Energy and Industry PermitsThe Ministry of Energy and Industry, in the framework of increasing transparency andaccountability, has undertaken the Electronic Registry initiative, aiming to establish and publish in its web page an Electronic Registry of authorizations, permits and agreements given in the relevant fields and their updated status. Currently there is a lack of information not only on the procedures for obtaining an authorization or permit, but also citizens, interested groups, civil society have no information on the number of permits and authorization given in the energy and industry sector. In order to address this problem and acquire full transparency on the status of the actors operating in these field, the Ministry has initiated a process of identifying the current status, which will also allow an easier monitoring process. This registry system will help improving MEI’s transparency and accountability, but will also allow citizens to access information through the Electronic Registry.20142016Ministry of Energy and IndustryNA000000000000000000000000000000000000000000000000000000001000000000000000000000002016NRNR
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AL0033Albania21.3ALBEuropeNational12014Open Data and e-ServicesImplementation of public expenses module in "open data" format – MSIPA and NAISImplementation of Public Expenses Module in "Open Data" FormatThe National Agency for Information Society in the context of the global initiative "Partnership for Open Governance", will undertake as commitment the implementation of a module that will allow in an open data format, online access to information on budgetary data of the Ministries. This module will be accessed from the government portal e-Albania and the official websites of the respective institutions. This module will provision information in real time of budgetary expenses of the Council of Ministers and Line Ministries in order to guaranty complete and transparent information of the expenses. The indicators such as the functionality of the module, the number of visitors of the web pages or downloaded information will be used to verify the implementation of this commitment. The module of public expenses which will be presented graphically will provide full information in the official web page of the Council of Ministers meanwhile in the official web page of each Ministry will be given information for the respective Ministry.20142016Ministry of State for Innovation and Public Administration (MSIPA) and National Agency for Information Society (NAIS)Ministries000000000000000000000000001100000000000000000000000000001000100000000000000000102016NRNR
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AL0034Albania21.4ALBEuropeNational12014NAPromoting OGP values among local authorities- MSIPA, Minister of Local Affaires and the OGPCCSOPromoting OGP Values Among Local AuthoritiesThe Minister of State for Innovation and Public Administration in cooperation with the Minister for Local Affairs and the open government partnership coalition of civil society organization will undertake together the commitment to promote and engage local authorities in the OGP values. This commitment was proposed by civil society organizations with the aim to introduce and promote the core value of OGP also in the governance of local authorities. The aim is to reinforce the participatory mechanism and built open governance also in the local level. Some of the actions that will be undertaken are promoting activities, legal modifications to promote transparency and other OGP values.20142016Minister of State for Innovation and Public Administration(MSIPA); Minister of State for Local AffairsCSOs Coalition for OGP Albania000000000000000000000000000000000000000000000000000000000000010000000100000000002016NRNR
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AL0035Albania22.1ALBEuropeNational12014NAEstablishing the database of government data for economic assistance Database on Economic Assistance BeneficiariesThe Ministry of Social Welfare and Youth, in close collaboration with the State Social Service, in the framework of the reform for poverty alleviation, increase of transparency, service quality and effective use of budgetary funds and exclusion of abusive cases in the economic assistance scheme, has undertaken the initiative to establish the National Electronic Registry of beneficiaries of Economic Assistance. The administration of benefits is hindered by inadequate capacity, lack of information system, supervision and controls. Albania currently has no national electronic registry of economic assistance seekers and the administration of receiving welfare benefits takes place locally with paper documentation. This consequently leads to (a) inefficiency in the application and granting of benefits (higher transaction costs), (b) weaknesses in supervision and control of fraud and error, and (c) monitoring and evaluation of ineffective social policy. The implementation of the new system will help improving the effectiveness of State Social Service by identifying families in need, will improve the evaluation of beneficiaries form applicant families and will exclude abusive cases in the Economic Assistance Scheme20142016Ministry of Social Welfare and YouthState Social Service000000000000000000000000000000000000000000000000100000101000000000000000000000002016NRNR
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AL0036Albania22.2ALBEuropeNational12014Open Access on Natural Resources DataElectronic portal on water resources administration and managementElectronic Portal on Water Resources Administration and ManagementThe interested parties applying for a license or authorization for the use of water resources face a complicated and long procedure of application. The lack of a national inventory of permits for the use of water resources is also a disadvantage that causes conflicts between the institutional stakeholders and the interested parties. The Ministry of Environment, through the Directorate of Policies for Water Resources, will undertake the creation of an integrated water management system that will improve the cooperation of public and private actors through the use of new technologies for license applications and control. This system will help increase the transparency on the use of water resources in Albania. This commitment seeks to improve governance of natural resources for a better water management by reducing the cases of corruption, strengthening the public awareness on water management. The creation of an online register of water resources users will positively affect transparence and public access to information.20142016Ministry of EnvironmentNA000000000000000000000000000000000000000000100010000000001000000000000000000000002016NRNR
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AL0037Albania22.3ALBEuropeNational12014Simplified Customs ServicesSingle windowSingle WindowIn order to facilitate and accelerate the procedures for trade in the custom system, the General Directorate of Customs will centralize the administration of requests and procedures through a single window. The utilization of a single window will reduce the time of administrative practices, will reduce the cost and inevitably increase the transparency level. The interface between private sector and the General Directorate of Customs it will be a web portal interface. The institutional cooperation and coordination of actions will be in real time. The single window will raise the transparency level of transactions between the administration and the private sector.20142016General Directorate of CustomsNA000000000000000000000000000000000000000000000000000000001000000000001000000000002016NRNR
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AL0038Albania23.1ALBEuropeNational12014Open Access on Natural Resources DataElectronic access to protected areasElectronic Access to Protected AreasElectronic access to a registry of protected areas increases the participation and the inclusiveness of the public opinion and interested stakeholders for activities related to protected areas, hunting areas and national legislative initiatives in the field of nature conservation and biodiversity. The access to the portal will allow consultation of legal documents related to environment protection, a database of new Protected Areas (PA) or extension of existing PA, information on Hunting Areas and associated GIS digital maps. The creation of this portal will strongly contribute in the increase of transparency and public participation; in fact the portal will allow interactive exchange of opinions on draft laws, regulations, and strategies in the field of protected areas.20142016Ministry of EnvironmentNA000000000000000000000000000000000000000000110000000000001000010000000000000000002016NRNR
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AL0039Albania23.2ALBEuropeNational12014NANational geoportalNational GeoportalThe Ministry for Innovation and Public Administration, in collaboration of the Albanian Authority for geospatial information will undertake the creation of a National Electronic Geoportal, which, for the first time, will provide citizens and institutions, transparent and accurate geospatial information. Through the National Geoportal mapping citizens and interested parties can access to topographic maps, orthophotos, boundary maps, indicative maps of immobile property, and maps of the property value. Some of the steps that will measure the implementation of this commitment are, the interagency coordination in order to enable existing data collection, preparation of the terms of reference for software and hardware infrastructure needed for the realization of this commitment, preparation of the data model for the existing geospatial information, preliminary geo-portal website will make available the existing information, preparation of new geospatial information. Information on land property and value, positioning and boundary maps and data are information that currently is very difficult for citizens to collect. Also the level of corruption in this field has been very high for long time. Through the implementation of this commitment will contribute in facilitating the access to geospatial maps and data in a unique portal..20142016Ministry of State for Innovation and Public Administration (MSIPA); State Authority for Geospatial Information (ASIG)NA000000000000000000000000000000000000000000100100000000001000000000000000000000002016NRNR
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AL0040Albania23.3ALBEuropeNational12014Open Data and e-ServicesE-­Albaniae-AlbaniaE-Albania portal serves as a single contact point for government services, helping to improve the overall accessibility of information to the public. Interoperability Platform on which this portal is based can be extended for other essential governmental services. Until now, information for 170 services offered by the public administration has been published. Services as access to personal data, business data, and online declaration of personal income will soon be added as e-services offered by the portal. E- Albania will be in enriched with various other public e-services. The aim of this commitment is to pass from first level services (informative services) to level 3 and 4, which means public services that are offered entirely online. It is expected that during 2015, 10 new services with be offered entirely online and other 10 will be added in 2016.20142016Ministry of State for Innovation and Public Administration (MSIPA) and National Agency for Information Society (NAIS)Ministries000000000000000000000000000000000000000000000000000000001000000000000000000000002016NRNR
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AL0041Albania23.4ALBEuropeNational12014Simplified Customs ServicesE-­documente-DocumentForms and documents to be completed for different procedures in the customs system are not only complicated but also numerous. In the aim to facilitate the access to the customs system we shall introduce the e-document. Not only will we facilitate the use of different forms and documents, but we will also contribute in the establishment of a paperless environment. The provision of public services in electronic way through e-documents and e-forms will facilitate the procedures for citizens and business, by reducing the costs and time employed for this services, it will also improve the degree of access to information for citizens thus making the procedures more transparent. E-documents will: 1 Improve public access by making selected documents, transparency and valid information for citizens available online. 2 Streamline citizen services by allowing licensees to submit electronic documents with their online applications. 3 Increase efficiency by eliminating filing, retrieving and re-filing of paper documents, and reducing time spent searching for misplaced paperwork. 4 Reduce the cost and clutter associated with manual, paper-based processes, and the printing and archiving of paper records. 5 Allow the public to submit electronic documents with online complaint forms20142016General Directorate of CustomsNA000000000000000000000000000000000000000000000000000000001000000000000000000000002016NRNR
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AL0042Albania24.1ALBEuropeNational12014Denouncing CorruptionLaw on whistleblowers protectionLaw on Whistleblowers ProtectionCurrently, the trust of the public towards the public administration is low, while the risk that an informant will have when denouncing cases of corruption is very high. In Albania, there is no clear framework which ensures cooperation with informants and protects whistleblowers. This law, together with the awareness campaign that will follow, will ensure that informants that will entrust the enforcement agencies with information regarding corruption in sectors where they work or are involved, will be protected. This law will not only enhance transparency and reporting of cases of corruption, but also the credibility of the administration. A draft law currently exists and is under consultation. The law is in line with the National Strategy on the Fight Against Corruption 2014-2017 which provides for both preventative and awareness-raising objectives. Furthermore, the adoption of the law is also part of the Roadmap Priority Nr. 3 commitment for the fight against corruption in the context of Albania’s integration in the EU. There will be abroad consultation with government agencies and donors, while there are also planned consultation meetings for the civil society and business sector. Following these consultations, the draft will be edited to reflect comments, and after further internal and external consultations, the law is expected to be finalized in fall and adopted before the end of the year.20142016Minister of State for Local Issues (MSLI)Ministries, Parliament100000000001000000000000000000000000000000000000000000000100010000000000000000002016NRNR
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AL0043Albania24.2ALBEuropeNational12014NAPolice Service OfficesPolice Service OfficesThe Albanian Government in the aim to ensure and facilitate the access to Police Service, will establish “one stop shop” point in each police district with the purpose to: create a unified reception desk for all services delivered, simplify the procedures and limit the number of documents to be submitted. The one stop shop will also improve and make more efficient the cooperation Police Community thus helping in the creation of a safer community and raise public participation. Currently the police district stations are closed areas where the citizens have very little access or not access at all. This commitment aims to open up police services to citizens by offering them not only access but also a transparent service, on time, avoiding bureaucracy and corruption.
Service delivery to citizens through these offices will increase the citizen’s trust to the police, and will affect in the prevention of the corruption phenomena among the police organization. Restoring the communication with the public, through the provision of the administrative and procedural services, aims to be achieved through the electronic registration of their needs and their requests, and forwarding them, together with relevant documentation to the office of reviewing and resolving the problem within the time, as scheduled. The Police Service Offices will be set up and operate in all of police structures, from the General Directorate of Police to the police directorates and commissariats in the districts, which will have open premises for the public and will operate non-stop 24 hours, reception-shaped, for Administrative and Procedural Service. The number of police service offices that will be open, the number of services that will be available for citizens, the number of citizens served will used as indicators to verify the implementation of this commitment.
20142016General Directorate of State PoliceNA000000000000000000000000000000000000010110000000000000001000000000000000000000002016NRNR
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AL0044Albania31ALBEuropeNational12016Open Government to increase access to informationImprovement of database/portal with coordinators’ data of the right to information and transparency programsImprovement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency ProgramsCurrently the Commissioner for Freedom of Information and Protection of Personal Data has established a central portal for access to information through which citizens are able to make requests for information online and if this right is not fulfilled, they will be able to also complain online. In this portal there will be an expanded database of transparency programs of public authorities through which public information is provided without request, data for coordinators on the right to information and records of such requests and responses. Under this action plan, the portal will improve its module for the publication of complaints and responses that citizens have addressed to institutions under their programs for transparency, portal will also stay up to date with the latest information for these coordinators at each institution. This commitment means providing the possibility to track electronically information and complaints from the interested parties themselves. In this portal there will be an expanded database of transparency programs of public authorities through which public information is provided without request, data for coordinators on the right to information and records of such requests and responses. Status quo or problem addressed by the commitment: The lack of a central registry of applications, the lack of a database with records of the coordinators of the right to information and transparency programs. Main Objective: Providing the possibility of an electronic tracking of requests for information and complaints from the interested parties themselves. In this portal will be an expanded database programs transparency of public authorities through which will be ensured public information without request, as well as data for coordinators’ rights to information and records of requests and answers.NANACommissioner for Freedom of Information and Protection of Personal Data“Soros” Foundation100000000010000000000000000000000000000000000000000000001000001000000000000000102018NRNR
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AL0045Albania32ALBEuropeNational12016Open Government to increase access to informationBudget transparencyBudget TransparencyTransparency in public finances is a key element of the government, so that budget information published on time, be easily accessible and clear to citizens. This commitment further enhances macroeconomic and fiscal stability as well as higher rates of economic growth. In addition, it helps to improve the efficiency of public expenditure. Ministry of Finance has paid great attention to budgeting transparency, placing it on top of its priorities, materialized in Public Finance Strategy 2014-2020. Improving budget transparency through this commitment will be achieved by: • Preparing all necessary documents required for budgeting, in such a format that their structures are clear and comprehensive for citizens; • Publishing on time these documents; • Publishing in the website of the Ministry of Finance and in the media, all the activities conducted by the Ministry, including hearings for budget mid-term programming to achieve the active participation of representatives from various organizations, including citizens, NGOs, civil society, from central and local government at all levels. Status quo or problem addressed by the commitment: Ministry of Finance, within the activities of the Public Finance Management (PFM), fulfilling activities/budget documents which are criteria and required by OBI (Open Budget Index), so that budget information published on time, be easily accessible and clear for citizens, in order to proceed with further progress on Budget Transparency. Transparency is one of the 8 basic principles of "good governance" (Good Governance). According to the OECD budget transparency is defined as "full disclosure of all relevant information on time and budget in a systematic way." Transparency in public finance is a key element of the government, which leads further towards fiscal and macroeconomic stability, as well as determinant for higher rates of economic growth. In addition, it helps to improve the efficiency on public spending, while growth in non-transparency leads to the reduction of fiscal discipline. The Ministry of Finance has paid a very great attention to transparency in budgeting, placing one of its priorities, materialized in Public Finance Strategy 2014-2020. Lack of budget transparency leads to: lack of information to the public, increasing the confidence of the citizens on how public funds are spent, etc.. Problems also occur when there is a lack of published reports monitoring report mid-year report of the budget, "Citizen Budget" which is a pamphlet written in simple language (available also online), which illustrates the main aspects of the annual budget, which must published in time and of course, understandable for citizens. Albania, according to the "Open Budget Survey 2015" results among countries that have seen a decline in the transparency of the state budget, with 38 points out of 100 possible. In addition, it is necessary to advance further the enhancement of budget transparency. Main Objective: The basic purpose of this commitment is to increase budget transparency by: • Preparing all necessary documents required for budgeting, in a format such that their structures be clear and comprehensive to citizens. • Publishing on time these documents. • Online publication on the MoF and the media of all the activities developed by the Ministry. • Active participation of representatives from various organizations based citizens, NGOs, civil society, government units in central and local level.NANAMinistry of FinancePartners Albania, AIS, etc.000000000000000000000000001100000000000000000000000000001000010000000000000000002018NRNR
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AL0046Albania33ALBEuropeNational12016Open Government to increase access to informationIntegrated Registry of Citizens’ HousingIntegrated Registry of Citizens’ HousingThe registration of citizens housing will enable many services that can be offered to citizens from their house; these services will be redimensioned after the creation of this database. An important aspect of this service is the registration of Albanian emigrants housing. This will enable important information with extensive use of state and private institutions (the vote of emigrants, penalties at home and many other uses). The whole process will ensure the involvement of citizens in order to verify the accuracy and integrity of datas; an example for this is that the data on registration of emigrants will be obtained through selfdeclaration. Also, feedback from citizens will be taken through urban offices and civil registry offices spread across the whole country. Status quo or problem addressed by the commitment There is a lack of the Integrated Registry of Citizens’ Housing. Main Objective The registration of citizens housing will enable many services that can be offered to citizens from their house; these services will be redimensioned after the creation of this database. One aspect of this service is the census of emigrants. This will enable important information with extensive use of state and private institutions (the vote of emigrants, penalties at home and many other uses). - Increase quality of services to the citizens through housing registry - Melting of the National Address Registry with the Civil Status Registry - Populating the addresses of residents.NANAMinistry of Internal AffairsNA000000000000000000000000000000000000000000000000110000000000001000000000000000002018NRNR
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AL0047Albania34ALBEuropeNational12016Open Government to increase access to informationEstablishment of electronic Registry for public notification and consultationEstablishment of Electronic Registry for Public Notification and ConsultationCreating the registry for public notification and consultation belongs to the implementation of Law No. 146/2014 "On public notification and consultation". In this context, this system is designed as a section in the form of a unique interactive virtual forum of government services e-Albania.al. Any decision-making and legislative institution, through a user that will be act as coordinator of the institution, and the cast will publish for consultation with citizens and interest groups of every draft or draft prior to its adoption. The inclusion of this unique portal registry e-Albania.al government, and the inclusion of public consultation system within it will increase the exposure and access of citizens to the system. This investment is aimed at increasing transparency and increasing public engagement in governance to meet the needs for creating the system functional for public notification and consultation. Status quo or problem addressed by the commitment Creating Registry for public notification and consultation comes under Law no. 146/2014 "On public notification and consultation". The system is conceived as a section in the form of an interactive virtual forum on e-Albania portal. Any decision-making and legislative institution, through a user that will act as coordinator of the institution, and the cast will publish for consultation with citizens and interest groups of any decision or law prior to its adoption. The existence of unique portal e-government Albania, and the inclusion of public consultation system within the e-Albania will increase the exposure and access of citizens to the system. This investment is aimed at increasing transparency and increasing public engagement in governance to meet the needs of the system functional for creating Notification and Public Consultation. Main Objective Through this registry, access and opportunity of communication of all parties concerned will be provided. This form ensures and strengthens equality in terms of access to information and service, taking into consideration the specific needs to certain individuals or groups. This commitment also aimed at increasing transparency and increasing public engagement in governance.NANANational Agency for Information Society (NAIS)Minister of State for Innovation and Public Administration Line ministries; Great impact for CSOs and the public000000000000000010100000000000000000000000000000000000001000010000000000000000002018NRNR
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AL0048Albania35ALBEuropeNational12016Open Government to increase access to informationDigital archiveDigital ArchiveThe commitment proposed by the Ministry of Urban Development and the Central Archive for Technical Construction has the overall objective of monitoring compliance with the development of the Digital Agenda in Albania and recognized technological standards referred to by similar entities in other countries of the EU, as well as similar institutions in the country. The Archive should turn into a technology-based asset for access, convertible and comparable with European similar archives, improving the effectiveness of the service provided to citizens through: - Providing services online through access on the Internet / intranet citizens or entities and other interested parties who require these services, access to online material opportunities. - Creating opportunities for publication technological and infrastructural services, real-time benefit in their reduction in costs of services, human processes of energy saving automatic. - Reduction of the use of documents and other archival materials of the original by increasing the scale of their use in an electronic form. Status quo or problem addressed by the commitment The lack of state database of the digital archiving will be considered by this commitment. Central Technical Archive of Construction is the only institution in Albania that collects and manages documents of technical construction. For that reason people who have to apply for and obtain archival documentation have to travel to the capital Tirana. Consequently, this leads to: a) Increased costs for citizens; b) Delays in obtaining the required material (because citizens will have to travel in person); c) Finally, payment can only be made by banks. This commitment aims at the overall monitoring and compliance with the development of the Albania’s Digital Agenda and over AQTN at an advanced stage and recognized technological referred Authorities analogue in other countries of the EU, and similar entities within the country. The Archive should turn into a technology-based asset for access, convertible and comparable with European similar archives, improving the effectiveness of the service provided to citizens. Main Objective Improving the effectiveness of service offered to citizens through: - Providing access to online services through Internet / Intranet citizens or entities and other interested parties who require these services, access to online material. - Creating opportunities for publication technological and infrastructural services, real-time benefit in their reduction in costs of services, saving human energies for automatic processes. - Reducting the use of documents and other archival materials of the original by increasing the scale of their use in an electronic form.NANACentral Technical Archive of Construction /Ministry of Urban DevelopmentNA000000000000000000000000000000000000000000000000000000001000000000000000000000002018NRNR
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AL0049Albania36ALBEuropeNational12016Open Government to increase access to informationCreating a database for archiving and publication of research funds and programs in AlbaniaCreating a Database for Archiving and Publication of Research Funds and Programs in AlbaniaThe Albanian government will be committed to maximizing access to information related to researches funded by public and private funds to promote greater cooperation between the scientific community, public institutions and private sector. Activities proposed in this context are the following: - Development, adoption and promotion of open standards for science in Albania. - Completion of legislation through a bylaw to enable one-stop search for publications and data resulting from scientific work undertaken by the Albanian institutions and researchers (supported by albanian and other funding resources). Status quo or problem addressed by the commitment In Albania there is few cooperation (or nonexistent) between the scientific community and the private sector and the scientific community and public institutions about policy-making based on evidence. One of the main negative consequences is the lack of research’s results produced in Albania. Currently, there are a number of programs in the country (with public funds or donor’s funds) that support research. But the lack of a unique portal, which should contain all research deliverables and calls, hinders the development of this cooperation. Main Objective The Albanian Government is committed to maximize access to research financed by public and non-public funds to promote greater cooperation between the scientific community, public and private sector institutions. Activities proposed: - The development, adoption and promotion of standards for Open Science in Albania. - Creation of an online service to provide one stop search for publications and data resulting from scientific work undertaken by the Albanian institutions and researchers (supported by Albanian funding or others)NANAMinistry of Education and SportAgency for Research, Technology and Innovation; IDM000000000000000000000000001100000000000000000000000000001000000001000000000000002018NRNR
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AL0050Albania37ALBEuropeNational12016Open Government to increase access to informationCommitment to publish online central and local government legislation in open systems and for freeCommitment to Publish Online Central and Local Government Legislation in Open Systems and for FreeInfocip considers that access to the central and local legislation is a public service that does not need improvement, despite more explicit legal requirements. The commitment to publish online in open systems free national and local legislation includes: - Regarding the central legislation, the government is committed to the publication of legislation in the official websites of the line Ministries, free of charge, in the section: Legislation. - Regarding local government legislation, Infocip offers vendime.al as online national platform, unique in its kind, which may be adopted as a reporting mechanism. Status quo or problem addressed by the commitment INFOCIP considers that access to the central and local government legislation is a public service, which is provided, for free in a bad quality and for many years, despite explicit legal requirements. INFOCIP proposed GoA to commit in publishing online in open systems and for free this kind of legislation. For central government legislation, a coherent system should be adopted (the oldest is lacking efficiencies and consistency). For local government, INFOCIP offers vendime.al as a national platform, unique in its kind, which is adopted, it is reported directly as a significant contribution of civil society within the new commitment, but also the reporting mechanism. Main Objective This commitment’s main objective is to publish online in open systems and for free, central and local government legislation.NANAMinister of Local AffairsINFOCIP000000000000000010100000000000000000000000000001000000011000010000000100000001002018NRNR
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AL0051Albania38ALBEuropeNational12016Open Government to increase access to informationCommitment to Open Standards for Contracting, public contracts to be published in open data formatCommitment to Open Standards for ContractingAIS organization is as an organization that promotes open data and transparency, simultaneously engaged as a member of the Coalition for Open Government Partnership for Albania. In this term, AIS proposed several commitments to the Government and its partners, to be included in the 2016-2018 national action plan, including: online publication of concession and PPP contracts in which the GoA is part. The governmental institution engaged in this commitment is the Ministry of Economic Development, Trade, Tourism and Entrepreneurship. The Albanian government is engaged in the use of open standards for contracting. This is a current trend of the efforts of nations and stakeholders to access information on public contracts and the way they proceed to their finalization. The Concessionaire Register has to be built on the basis of the Law on Concessions and PPP, and DCM is deemed delivering in an open data format by also ensuring trade or intellectual secret. The Concession Treatment Agency has undertaken this commitment to create the Electronic Registry of Concessions and Public Private Partnership pursuant to Law No. 125/2013, as amended, and the Council of Ministers Decision Nr. 211 dated 16.03.2016 "On the establishment and administration of the Electronic Registry of Concessions / PPP". This institution is currently collecting data on all contracts and PPP concession by all contracting authorities in the Republic of Albania. The database that will be created as a result of this commitment will be public and accessible to all. Status quo or problem addressed by the commitment Currently there is contrats on concessions, PPP contracts are not published online in their entirety. Main Objective The Albanian government is engaged in the use of open standards for contracting. This is a current trend of the efforts of nations and stakeholders to access information on public contracts and the way they proceed to their finalization. The Concessionaire Register is to be built on the basis of the Law on Concessions and PPP, and DCM is deemed delivering in an open data format by also ensuring trade or intellectual secret. The Concession Treatment Agency has undertaken this commitment to create the Electronic Registry of Concessions and Public Private Partnership pursuant to Law No. 125/2013, as amended, and the Council of Ministers Decision Nr. 211 dated 16.03.2016 "On the establishment and administration of the Electronic Registry of Concessions / PPP". This institution is currently collecting data on all contracts and PPP concession by all contracting authorities in the Republic of Albania. The database that will be created as a result of this commitment will be public and accessible to all. This institution is currently collecting data on all contracts, PPP and concessions by all contracting authorities in the Republic of Albania. The database that will be created as a result of this commitment will be public and accessible to all.NANAMinistry of Economic Development, Trade, Tourism and EntrepreneurshipConcession Treatment Agency; AIS100000001100000000000000001100000000000000000000000000001000100000001000000000102018NRNR
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AL0052Albania39ALBEuropeNational12016Open Government for creating safer governmentsImplementation of the Law "On protection of whistleblowers", capacity building, amendments and its bylawsImplementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its BylawsIn May 2014, NCAC and the Ministry of Justice, with the assistance of the Dutch government that is channeled through Utrecht University, began drafting the Law “On whistle blowers and the protection of whistleblowers”. This law serves at increasing transparency of public and private institutions by creating a better environment for employees to step up and denounce corruption cases. The law defines corruption related offences, delineates the competences of the internal mechanisms, and pinpoints which body should serve as the external reporting mechanisms and defines how the protection of whistleblowers should be ensured. In addition, the law applies both to the public and private sector. It was adopted in Parliament on June 2, 2016. By Decree of the President of the Republic No.9647 dated on 20.06.2016, the law was published in the Official Gazette No.115 on June 23, 2016 and it entered into force on July 8, 2016. Its legal effects extend from October 1, 2016 with the exception of legal effects for internal whistleblowing for private subjects, which start on July 1, 2017 (Note: this was a commitment of NAP 2nd 2014-2016). Objectives for this NAP’s commitment: - Drafting of bylaws, relevant instructions and reporting forms for the prosecution and investigation by HIDAACI for successful implementation of this law; - Consultations with stakeholders in Tirana and other districts for the introduction of bylaws, consultation and recommendations thereof; - Capacity building through trainings and technical assistance for staff of HIDAACI and other public administration staff about the successful implementation of the law, bylaws and regulations, preparation of job descriptions for staff responsible for receiving alerts and pursuits; - Awareness and education campaigns in the media of the law and the importance of its implementation in the fight against corruption. Status quo or problem addressed by the commitment The 2 year process of drafting the Law “On protection of whistleblowers”, as an important preventive tool and reporting of corrupt practices within the public authorities and private entities, has come to an end. The draft law was approved by the Council of Ministers on December 16, 2015; On February 17, 2016, the bill was introduced by Minister Çuçi at the Parliamentary Commission for Legal Issues, Public Administration and Human Rights, where discussions were held first in principle on the content of the draft law among the members of the Commission (rapporteur: V. Hysi) and representatives from the Ministry of Local Affairs. On March 1, 2016, the draft was discussed in principle in the Parliamentary Commission of National Security and was approved in principle. On March 7, 2016, the Parliamentary Committee for Legal Issues, Public Administration and Human Rights, in accordance with the Rules of Parliament, held a hearing with representatives of independent institutions, civil society organizations and international organizations to review the draft law "On protection of whistleblowers" (rapporteur: V. Hysi). Independent institutions that have participated directly in the Commission were: General Prosecutor, the Ombudsman, HIDAACI and Commissioner for Protection against Discrimination, and civil society representatives also took part, the Albanian Helsinki Committee, Institute for Democracy and Mediation, the Albanian Institute of Science, Partners Albania and Flag. However, comments on the draft came also from OSCE, EUD, etc. MLA, in cooperation with the Ministry of Justice as co proposers of the bill, have considered comments received from all stakeholders and reflected them in the draft. On 29 and 30 March 2016, the bill was approved in principle and article by article in the Parliamentary Commission for Legal Issues, Public Administration and Human Rights. The draft law was approved by the Parliament and comes into force in October 2016. In the forcoming, it is also expected: (i) issuance of bylaws; (Ii) strengthen capacities of HIDAACI with 7-8 people that will implement the bill. Drafting of this bill has become part of the fulfillment of the Roadmap for the five priorities recommended by the European Commission, approved by Council of Ministers Decision No. 330, dated 28.05.2014 and in fulfillment of the Crosscutting Anti Corruption Strategy for 2015-2020, approved by the Council of Ministers Decision No. 247, dated 20.03.2015. This law stipulates creation of a new mechanism of denunciation of corruption practices in the workplace by employees of a public authority or private entity in the Republic of Albania. There are some several key factors that will influence the governance of public and private institutions, increase transparency for the public and discourage corruptive practices as a result of the adoption of this law: (i) encouraging the public to actively use mechanisms of reporting and preventive corruption in the workplace; (Ii) increase transparency in public administration activities and private enterprises; (Ii) encourage cooperation with the institutions of justice; and (iii) protection of whistleblowers against retaliatory measures. Main Objective Increasing number of reports on cases of corruption in public authorities and the protection of ‘whistleblowers’.NANAMinister for Local Affairs (MLA), Ministry of Justice, etc.Partners Albania, media, businesses110000000001000000000000000000000000000000000000000000010100010000000000000000002018NRNR
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AL0053Albania310ALBEuropeNational12016Open Government for public service modernisationProvision of electronic servicesProvision of Electronic ServicesThis commitment aims at delivering e-services through an electronic forms management system (Eforms). This will help institutions involved to reduce manual paper work which is much slower than electronic processing of information using electronic forms of communication with citizens. The system will also help citizens and businesses to reduce time for obtaining services. Form’s processing time will be reduced because eForms will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve citizens faster and better. Status quo or problem addressed by the commitment Currently there are available 248 electronic services in level 3-4. National Agency for Information Society aimed at building an electronic forms management system (Eforms). This will help the institutions involved in the project to reduce manual paper work which is much slower than electronic processing of information using electronic forms for communication with citizens. The system will also help citizens and businesses to reduce the time for obtaining services. Forms processing time will be reduced because eForm will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve faster and better citizens. NAIS has undertaken the project for the digitization of 36 services of Ministry of Foreign Affairs. The objective of this project comprises in: 1. Publication and digitalisation of services provided by the Ministry of Foreign Affairs and the diplomatic and consular services in the unique governmental portal e-albania.al 2. Standartisation of websites of every consulate elements: virtual percussion, virtual tour in 3D for each consulate, the Minister of MFA video that welcomes visitors and directs them to the package of services. Another project is the service that detects electronic e-permits. This electronic service offers the possibility of applying for a construction permit online through the e-Albania portal over the range of the following permits: • Application for the issuance of a development permit; • Application for issuance of a building permit by category including construction permit for a new building or additional breach in the existing building; • Request for issuing a preliminary statement for performing work; • Request for deferment of the construction permit; • Application for a permit for a review of the ndënimit Iejes conditions; • Application for a permit to change the activities and / or functions of the individual unit; • Request for issuance of certificate of use. • Request for completion of documentation • Application to change the subject of the building permit The main difficulties encountered for the above projects are a lack of computerized systems in some institutions. Main Objective The provision of new electronic services in e-government portal Albania, will: • Reduce manual work with papers circulating between institutions involved, which is much slower than electronic processing of information using electronic forms for communication with citizens; • Reduce cost and time for citizens and also the administration; • Improve public services for citizens; • Reduce possibilities of corruption.NANANational Agency for Information Society (NAIS)Line ministries and their subordinate institutions, local authorities, independent institutions In total, over 85 institutions that provide services through the E – Albania. Citizens / business / public administration employee In total, 214 041 registered users (citizens / businesses) Users: Staff of public administration 15,000000000000000000000000000000000000000000000000000000000011000000000000000000000002018NRNR
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AL0054Albania311ALBEuropeNational12016Open Government for public service modernisationEstablishment of multifunctional centralized system for building permitsEstablishment of Multifunctional Centralized System for Building PermitsThis commitment foresees the establishment of a multifunctional system to simplify the procedure of building permit applications and their proccesing by providing citizens and businesses the opportunity to apply only online for those permits. The purpose of this project is the construction of a multifunctional system and centralized to simplify procedures for license applications development and construction, providing citizens and businesses the opportunity to apply online. Being a centralized system is intended to be accessed electronically from all units of the central government and all other institutions involved in the decision making process through the respective accounts. This project aims to implement electronic communication between the National Territorial Planning Agency registry with the electronic records of other institutions to checks and/or automatically revocate applicants' data through the the government interoperability platform; also tracking status of the application at any stage of the procedure. Status quo or problem addressed by the commitment This kind of permit is only provided ‘offline’ asking for businesses to receive lots of documents from other public institutions and submit everything at the premises of the National Territorial Planning Agency (situated in Tirana). This process includes extensive efforts and time ‘til the provision of the permit. Main Objective This project aims at implementing electronic communication registry NTPA with the electronic records of other institutions for vetting or making automated database of applicants, through the platform governmental interaction and tracking the status of the application at any stage via eTracking system. This project will also adapt the current registry in accordance with the latest legal changes. The system will be introduced for the first time in the Albania and will include the application for development permit applications through the system fully online. It is very important the close cooperation with local authorities to achieve this multifunctional centralized system.NANANational Agency for Information Society (NAIS)Ministry of Urban development/ National Territorial Planning Agency, Local government units000000000000000000000000000000000000000000000000000000011000000000000000000000002018NRNR
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AL0055Albania312ALBEuropeNational12016Open Government for public service modernisationEstablishment and distribution of digital countersEstablishment and Distribution of Digital CountersThrough the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7. Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs. Status quo or problem addressed by the commitment In order to improve public services provided to the citizens and to promote latest technologies, NAIS has taken the initiative to spread digital counters throughout the country. Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs. Main Objective Through the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7.NANANational Agency for Information Society (NAIS)Close cooperation with private sector000000000000000000000000000000000000000000000000000000001000000000000000000000002018NRNR
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AL0056Albania313ALBEuropeNational12016Open Government for public service modernisationService passport standardizationService Passport StandardizationAgency for the Delivery of Integrated Services Albania (ADISA) is commited to preparing service passports for each administrative service, based on experience with customer service standard’s delivery in the private sector. This commitment comes as a result of the public service reform, based on a lack of necessary information, transparency, accountability and efficiency in the way of the delivery of public services in the Republic of Albania. Service passports will be used for all citizens of the Republic of Albania for the delivery, simplification and unification of information for all public services. This will bring a clear picture to the citizens on the manner of how public services are delivered. Each service has his unique service passport, stating data associated with: name of the institution, name of service, code, description, necessary documentation, document delivered, validity of the document, beneficiaries of the service, the time of receipt of service, fee, payment, provision of online services, legal basis, address the office, complaints system, the description of the application procedure in the reception office, call center. The main objectives of the service passport are as follows: • Simplifying of information for citizens on how to benefit public services; • Unification of organizing information for public services; • Standardization of its intended use not only in offices but also in the call center and the e-government portal. Currently, ADISA is focused on 10 institutions and is working on the completion of 400 service passports, which are in the final phase of adjustments and coordination to be delivered. Further on ADISA will work upon standartization of 700 service passports already agreed with institutions that provide public services, which will be completed by the end of 2017. Status quo or problem addressed by the commitment Service passport’s standardization to be issued by ADISA is based on Law No. 13, dated 18.02.2016 "On the provision of public services at the counter in the Republic of Albania", and DCM. No. 343, dated 05.04.2016 "On establishing the authority responsible for drawing up models." In connection with the foregoing, ADISA cooperates with state institutions that provide public services at the counter to obtain relevant information, therefore the Service Passsport content. For each service, the service passport, will contain the following information: a) Code of service; b) Name of service; c) Documentation required for the service requested; d) Fee for obtaining the service; e) The time limit of delivering the service from the institution. There are 371 service passports standartized currently provided by 10 state institutions. Under this commitment, 700 more service passports are to be delivered. Service passport will be accessible online as well as in the service counters. Main Objective The service passport is intended to serve as a unique public document to increase transparency, citizen access, speed of service, service delivery, continuous improvement, performance and provides alternative means to fight corruption.NANAAgency for the Delivery of Integrated Services Albania (ADISA)Ministry of Innovation and Public Administration and all line ministries; With impact at the CSOs and private sector000000000000000000000000000000000000000000000000000000011000000000000000000000002018NRNR
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AL0057Albania314ALBEuropeNational12016Open Government for public service modernisationCitizen CardCitizen CardMinister of State for Innovation and Public Administration, in cooperation with the Agency for the Delivery of Integrated Services Albania (ADISA) undertook the creation of a public document, which, for the first time, will be provided to guarantee citizens and institutions, information on baseline standards for public service delivery at the counter. Institutions and citizens did not know this kind of information previously. This commitment is to be fulfilled by ADISA, as the authority responsible for standardizing methods of delivering public services at the counter, creating the Citizen's Card, which will include for each service/information on ways/channels for obtaining the service: • Rules of conduct at the physical counters; • Rules for the application at the physical service counters; • Rules for obtaining answers to the physical counters; • Rules for appeal; • Models of visual representation at the physical counters; • Service’s necessary elements at the physical counters; • Rules of communication and organizating of information on services; • Rules on the use of shapes and functionality of different channels for delivery of public services from the point of view of natural and legal persons; • Classification of services; • Codification of services; • Forms for service application. Drafting and publication of the card extensively in print or electronic format would ensure increase of transparency, speed of service, service delivery, continuous improvement, performance and it provides alternative means to fight corruption. Status quo or problem addressed by the commitment Develop the Citizen Card is based on Law No. 13, dated 02.18.2016 "On the provision of public services at the counter in the Republic of Albania", Article 35, which provides that: Standardization of delivery of public services at the counter made by national models, as well as European and international models, are based on DCM. No. 343, dated 05.04.2016 is ADISA. The term "model" means: • Rules of conduct at the physical counters; • Rules for the application at the physical service counters; • Rules for obtaining answers to the physical counters; • Rules for appeal; • Models of visual representation at the physical counters; • Service’s necessary elements at the physical counters; • Rules of communication and organizating of information on services; • Rules on the use of shapes and functionality of different channels for delivery of public services from the point of view of natural and legal persons; • Classification of services; • Codification of services; • Forms for service application. Every standard consists of several processes, guaranteeing the standard itself. Finally, processes are measured through indicators whether standards are at the appropriate levels. Main Objective Citizen’s card aims at ensuring increase of transparency, speed of service, service delivery, continuous improvement, performance and it provides alternative means to fight corruption.NANAAgency for the Delivery of Integrated Services Albania (ADISA)Ministry of Innovation and Public Administration and all line ministries; With impact for CSO-s and private sector000000000000000000000000000000000000000000000000000000010000000000000000000000002018NRNR
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AL0058Albania315ALBEuropeNational12016Open Government for public service modernisationElectronic system of registration of e-prescription in the Republic of AlbaniaElectronic System of Registration of e-Prescription in the Republic of AlbaniaThis commitment is intended to replace medical prescription on papers to electronic prescription nationwide. Fulfilling this commitment brings increased efficiency of drug reimbursement medical funds and accuracy of determining medical drugs impacting directly on improving the quality of patients' health and health care. Among other things, e-prescriptions will bring: • Reduced possibility of errors resulting from misunderstandings in writing between physicians and pharmacists; • Reduced administrative time communication between patient - physician, patient - pharmacists, pharmacist - Compulsory Insurance Health Care Fund (CIHCF); • Increased level of compliance of drugs given to a patient and increase patient's comfort and in accessing these medicines; • The system will enable gathering of a historical record of actual medication that the patient received. Status quo or problem addressed by the commitment So far, the generation of medical prescriptions has been performed only on paper. The volume of processing recipes on paper is difficult to manage since it has increased significantly. Ministry of Health after successfully piloting the electronic prescription system in the district of Durrës, will extend this system all over Albania. The lack of a computerized registry for the registration of prescriptions issued by doctors favors: • Possibility of high performing errors; • Errors of interpretation in delivering drugs; • Requires very large volume of work with prescriptions on paper; •Extensive efforts in data entry of recipes on paper in a register for calculating pharmacy reimbursement for reimbursable drugs. Main Objective The objective of this commitment is to substitute medical prescriptions on paper to electronic prescriptions nationwide. Through this system we aim to achieve: 1. Increase the efficiency of drug reimbursement funds and accuracy of determining medical drugs impacting directly on improving the quality of patients' health and healthcare. 2. Reduce the possibility of giving false medical drugs for patients. 3. Reduce the possibility of errors that result from writing misunderstandings between doctors and pharmacists. 4. Reduce administrative time communication between • Patient - Doctor • Patient - Pharmacist • Pharmacist - (CIHCF) 5. Increase the level of compliance of drugs given to a patient and increase patient comfort and in accessing these drugs. 6. The system will enable establishment of a historical record of actual medication that the patient received. 7. Conveniences and profitabilities for pharmacists are, as follows: o Reduce chance of errors; o Increase accuracy in delivering drugs; o Reduce paper work with prescriptions.NANAMinistry of HealthPharmacies000000000000000000000000000000000000000000000000100010001000001000000000000000002018NRNR
60
AL0059Albania316ALBEuropeNational12016Open Government to protect the environmentElectronic Monitoring System of ForestsElectronic Monitoring System of ForestsThis commitment aims at the creation of an integrated system that will enable monitoring of illegal activities and the timely identification of fire as one of the strategic objectives of the government program regarding forestry. This commitment aims to: - Establish an integrated system for monitoring of forests to prevent illegal cutting of forests; - Real-time detection of fires that may occur in the points to be covered by the system; - Monitoring during 24/365, set out the key points to prevent and control transport of illegal cutting wood material from forests towards urban centers where it is collected and marketed. - Improving quality of service for the prevention of violations of forest cutting. - Real time information exchange with other structures responsible for monitoring and prosecution of the perpetrators of actions against legitimate. - Reduce corruption in this area. Status quo or problem addressed by the commitment Illegal cutting of forests is one of the illegal activities of major impacts on forest ecosystems and damage to the environment as a whole, causing a chain of negative consequences that result in serious injuries to forests, land and national economy. Despite continuous efforts made by state structures for the prevention and suppression of this activity again present problems in some districts. Currently, the State Inspectorate of Environment, Forestry and Water Management has no computerized system for monitoring and recording illegal activities or forest fires in every region of the Republic of Albania. Installation of monitoring cameras and the establishment of a system suitable for information analyzing and responsive measures on accrual illegal crossing, will significantly increase the effectiveness of the work of the Inspectorate of Forestry Police, identifying evidence for the initiation of proceedings documenting of violations and punishment of perpetrators. The establishment of this system will reduce costs of inspections and a better appreciation of the work of the Inspectorate of Police Inspectors Forestry and Environmental Guards who have responsibility forested areas. Given that some of the cameras will be placed at prominent points of the terrain and within the National Park they will serve as surveillance and reconnaissance systems of forest fires. Continuous monitoring will have an impact and reduce the level of corruption in the forest sector. Main Objective Establishment of an integrated system that enable the monitoring of illegal activities and the timely identification of fire as one of the strategic objectives of the government program for forests. This commitment aims to: - Establish an integrated system for monitoring of forests to prevent illegal cutting of forests; - Real-time detection of fires that may occur in the points to be covered by the system; - Monitoring during 24/365, set out the key points to prevent and control illegal prerejve transport wood material from forests towards urban centers where it is collected and marketed. - Improving quality of service for the prevention of violations of forest cutting. - Real time information exchange with other structures responsible for monitoring and prosecution of the perpetrators of actions against legitimate.NANAMinistry of EnvironmentState Inspectorate of Environment and Forests110000000000000000000000000000000000000000110100000000011000000000000000000000002018NRNR
61
AL0060Albania317ALBEuropeNational12016Open Government to protect the environmentIntegrated electronic system for professional licensing of individuals and legal entities that will operate in the field of study design and supervision of commissioning of construction worksIntegrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction WorksCurrently, Ministry of Urban Development does not have a software application to manage applications for professional licensing in the above areas, and every practice is currently being proccesed only by paper. This project will provide online applications for professional licensure through the unique interoperability government getaway and their provision at e-albania.al, being in line with the initiatives of the GoA for the delivery of digital services to citizens and businesses. The system will improve service delivery to citizens, facilitate procedures, accelerate and further increase transparency of the system within the ministry, between ministries and other public institutions and also among the public. The system will utilize the entire database of information and minimize as much as possible human intervention in the process, during performance of arithmetic and logical control. Status quo or problem Ministry of Urban Development is responsible for the design and implementation of legislation, strategies and policies (among others) in the 41 addressed by the commitment field of occupational licensing of individuals and legal entities that operate in the field of design and supervision of construction commissioning works. Currently, Ministry of Urban Development does not have a software application to manage applications for professional licensing in the above areas, and every practice is currently being proccesed only by paper. Main Objective The main objective of this commitment is to improve services provided to beneficiaries regarding professional licensing of individuals and legal entities that operate in the field of study of the design and supervision of commissioning of construction works. In this way, citizens, businesses and other stakeholders will be able to refer to substantial information and validated in terms of individuals and legal entities that operate in the field of study of the design and commissioning supervision of construction works. • Online service for professional licensing applications through ealbania; • Exchange information in real time to verify the status of the application; • Improving capacity for monitoring.NANAMinistry of Urban DevelopmentNA000000000000000000000000000000000000000000000000000000001000000000000000000000002018NRNR
62
AL0061Albania41ALBEuropeNational12018NAOpen Government to Increase Transparency in Government Reporting and Improve Accessibility to InformationTransparency of Government ReportingComponent I: Open Government to Increase Transparency in Government Reporting and
Improve Accessibility to Information
The policy objective of this activity is to guarantee a public finance system that promotes
transparency, accountability, fiscal discipline and efficiency in the management and use of public
resources to improve the quality of service delivery and economic development.
COMPONENTS I: OPEN GOVERNMENT TO INCREASE TRANSPARENCY IN
GOVERNMENT REPORTING AND IMPROVE ACCESSIBILITY TO INFORMATION
Leading institution Ministry of Finance and Economy
Other steakholders Government The Prime Minister's Office, the Ministry of Europe and Foreign
Affairs, Public Procurement Agency, Public Procurement
Commission, the High State Control, INSTAT, the General
Directorate of Taxation and the General Directorate of Customs
Civil society,
private sector
Status quo or problem / issue being
addressed
The vision of the PFM reform strategy is to guarantee a system of public
finances that promotes transparency, accountability, fiscal discipline and
efficiency in the management and use of public resources for the provision
of improved services and economic development
In the first half of 2018, MoFE launched the Mid-Term Review (MTR)
of the 2014-2020 Public Finance Management Strategy. The MTR's
objectives are to identify progress, achievements, challenges and gaps to
plan the next agenda and SMART approach to PFM reform.
The mid-term evaluation report of the PFM strategy contains a brief
description of the methodology followed, the progress of each component
of the pillar strategy during the years 2014 to the first half of 2018;
addressing the recommendations issued by international evaluation
reports; setting priorities for each pillar as well as describing a new
framework for revision of the strategy.
The Ministry of Finance, in the framework of Public Finance Management
(PFM) activities, fulfilling budget activities
/ documents that are criteria and required by the Open Budget Index (OBI)
so that the information on the budget is published on time, easily
accessible and understandable to the citizens, has undertaken to continue
further the progress on Budget Transparency.
Transparency is one of the eight basic principles of "Good Governance".
According to the OECD, budget transparency is defined as "full disclosure
of all relevant budget information in time and systematically".
Transparency in public finances is a key element of governance, which
leads to macroeconomic and fiscal stability, and determines higher rates
of economic growth. In addition, it helps to improve the efficiency of
16
public spending, while the increase of non-transparency leads to the
reduction of fiscal discipline.
The Ministry of Finance has paid attention to the transparency of the
budget, placing it in one of its priorities, materialized in the 2014-2020
Public Finance Strategy.
Lack of budget transparency leads to: lack of availability of required
information, lack of public information, reduction of citizens' confidence
in how public funds are spent, etc. Problems also arise when there is a lack
of publication of the monitoring reports, mid-year report, year-end report,
"Citizens Budget", which is a simple language pamphlet that illustrates the
main aspects of the annual budget, which should published on time and of
course, understandable to citizens.
However, despite the measures taken in this context, Albania, according
to the "Open Budget Survey 2015" report, is among the countries that had
declined in the state budget transparency, ranked first in the region, with
a score of 38 points 100 possible. In addition, it is necessary to further
advance with the improvement and increase of Budget Transparency.
Main objective / Purpose of the
policy
The policy objective of this activity is to guarantee a public finance
system that promotes transparency, accountability, fiscal discipline
and efficiency in the management and use of public resources to
improve the quality of service delivery and economic development.
OGP challenge affected by this meaure Improving
public
services
More
efficient
management
of public
resources
Increas
e
public
integrit
y
Increasing
corporate
accountabilit
y
Creating a safer
community
X X X
It is important in order to improve: Transparenc
y
Responsibilit
y
Citizen Participation Technology and
Innovation
X X
Measurable and
verifiable
achievements to
accomplish this
measure
Result
Indicators
Output
Indicators
Responsible
Institution
New or
continued
engagement
from the 2016-
2018 action
plan
Start
Date
End Date
1.1 Establish a
comprehensive
statistical system
covering the needs of
budgetary and semibudgetary entities.
1. Improved
statistical
system
2. The
standard skid
model
Drafting of
National
Government
Accounts
according to
International
Methodologi
es (ESA
INSTAT Continuous
engagement
2014 2022
1.2 Creating
standardized
information
17
1.3 Creating
alternative methods
for gathering
information
1. New
methods
developed
for the
exchange of
data
3. Standard
formats /
models
4. Report on
approved
results
2010 and
GFS 2014)
1.4 Integration of
Additional
Information on the
Treasury System
(AGFIS)
1.5 Integration into
New Templates for
Exchange of
Information
1.6 Compare the
results and approve
new information
1.7 Drafting a
detailed statement of
fiscal risks and
inclusion in the
budget
documentation
Statement of
Fiscal Risks
MFE Continuous
engagement
2014 2022
1.8 Monitor public
institutions regarding
the implementation of
FMC requirements
FMC
applications
applied
All budget
units will
use the
Internal
Financial
Control
requirement
s to improve
the internal
control
system and
to achieve
the
objectives
and results
MFE Continuous
engagement
2014 2022
1.9 Implementation
of FMC funds in
public sector entiti
NA12/31/2022Ministry of Finance and EconomyThe Prime Minister's Office, the Ministry of Europe and Foreign
Affairs, Public Procurement Agency, Public Procurement
Commission, the High State Control, INSTAT, the General
Directorate of Taxation and the General Directorate of Customs
000000000000000000000000001100000000000000000000000000001000000000000000000000002020NRNR
63
AL0062Albania42ALBEuropeNational12018NAOpen Governance to Modernize Public Services and E-Gove-GovernmentComponent II: Open Governance to Modernize Public Services and E-Gov
The policy goal of this activity is the development of electronic governance and the provision of
interactive public services for citizens and businesses.
COMPONENT II: OPEN GOVERNMENT TO MODERNIZE PUBLIC SERVICES AND E-GOV
GOVERNANCE
Lead Institution The National Agency of Information Society
Other participants Government Line Ministries and their dependency institutions, local
government, and independent institutions
Civil society
Private sector
Citizens / business / employees of public administration
Status quo or problem/the issue to be
addressed
E-Governance is today a tangible reality in Albania which is managed and
coordinated by the National Agency of Information Society (below
NAIS). Since 2013, NAIS has become the most important institution in
the development and implementation of projects in the field of
information technology and electronic communications. From November
2017, NAIS operates on the basis of the Decision of Council of Ministers
No.673, dated 22.11.2017 "On the Reorganization of the National
Information Society Agency", on the basis of which it provides policies,
strategies and regulates the ICT sector, excluding the field of electronic
communications. Since the beginning, this agency had a strategy, linking
systems to one another and exchanging real-time data as a necessary step
for facilitating the services and reducing the number of documents
required by the citizen or business in the counters.
The governmental portal e-Albania, a project of the Albanian
Government, which is based on the online institutional interaction, is the
typical example of digitalization of state services, where facilitated direct
communication means are provided for authenticated individuals in the
system by avoiding therefore obstacles of a wide spectrum. The Albanian
government, as a promoter of the transformation of physical services to
online services, turned e- Albania into an example and managed to build
a serious image of the state and restore citizens' trust in institutions. The
e-Albania government portal, through various projects, has significantly
increased the number of electronic services, with a total of 1363 services
out of which 590 electronic services. The e-Albania portal has been
created on the principle of the Open Government Partnership and is
orientated towards the service to the citizens.
Nowadays, a large range of public services that were previously offered
only in the traditional model, requiring submission to the respective
offices, paper application, waiting in line, filling in forms, etc., are now
taken electronically, with a counter, from a smartphone camera, a home
computer. In this regard, all the technological achievements behind this,
have to meet the goal of providing public services that consist in:
simplification of procedures, electronic applications for public services,
security, speed and functionality to the maximum of time and most
importantly with 24/7 access regardless of location.
19
It is worth pointing out that after hundreds of electronic services that are
offered electronically by the Albanian public institutions, lies a complex
architecture (Governmental Interoperability Platform); a continuing
process of building new systems, improving existing systems, digitizing
physical archives, building physical support infrastructure, setting up
specified platforms where electronic signatures / sealed documents should
circulate, creating dedicated electronic archive capacities, equipment of
all actors with electronic signature and seal in order to anticipate and
involve all steps and links in this process. Concerning the Governmental
Interoperability Platform (GG), which is the basic architecture that
enables the interconnection of electronic registers with one another and
the exchange of real-time data in a secure and reliable form, by
guaranteeing electronic services to citizens, businesses and public
administration, as a result of the investments made by NAIS during this
period, 49 electronic systems are connected to GG and exchange data in
real-time, unlike in the year 2013, where only 6 electronic systems were
connected to GG.
An essential element in completing the e-Governance framework in
Albania is that any administrative document such as certificates,
certificates, testimonies, etc. have the same legal value as when they are
generated by online state offices (or in this case, from the portal ealbania), as well as when physically handled on paper in their counters.
Relevant legal and sub-legal acts approved by the Decision of Council of
Ministers no. 495, dated 13.09.2017, "On the approval of regulations for
the benefit of electronic public services", opened the way for the
authentication of the electronic seal, giving legal validity to the
administrative documents generated through the e-Albania portal. Based
on the decision, the sending and receiving of data is carried out in full
compliance with the legislation regulating electronic identification and
trusted services, whereas the stamping of electronic administrative
documents, generated by electronic transmission, guarantees the
authenticity of the document in electronic format. Since September 2017
when the electronic seal became legitimate, the e-Albania portal enables
the download of administrative documents of legal value 24/7, by
therefore making these documents available every hour of the day and
every day of the week, regardless of the opening hours of the counters. At
present, 33 documents with electronic seal are offered on the portal, a part
of which are provided only electronically, eliminating their printing on
paper at the physical counters of the institutions.
In addition to the electronic seal, another novelty of the portal is the use
of the e-Albania portal for public administration employees to obtain
certificates and documents that are used as portal services for completing
the accompanying documentation of the service requested by the citizen
and will no longer be required himself to him. Today, it is the employee
of the public administration and not the citizen, the one who has the task
of collecting documents with electronic seal from the portal e-albania and
their attachment to the application file of the citizen. Simply said: the
ordinary itinerary from office to office for a certificate, document etc., has
come to an end. Over 2.6 million documents with electronic seal are easily
obtained from citizens and businesses, eventually avoiding corruption and
delays.
20
These are the rhythms that are bringing a transformation, from which
benefits come not only to state institutions but especially to citizens and
business, who are benefiting through this process and services raised.
These developments have affected the improvement of the Index of eGovernance Development (EGDI) which is an index that assesses the
development of e-governance at the national level. In 2016, Albania
ranked 82 out of 193 countries with regard to the EGDI index with a value
of 0.5331. In 2018, Albania ranks 74th among states such as Hungary,
Bulgaria, Croatia, etc. with index value 0.6519. From the three
components of EGDI, according to the report the greatest impact on its
growth came from the component of Online Services Index (OSI) with a
value of 0.7361 in 2018, compared with 0.5942 in 2016. The eParticipation Indicator (EPI) is at 0.7584 level, making Albania approach
countries such as Australia, Austria, Belgium, etc., with the eparticipation index "Very High", from "High" as classified in 2016.
Albania has progressed faster compared to the timing of the process and
the progressive expansion of services already offered in electronic form
or systems interconnection.
In this context, NAIS has continued to work on identifying new public
services that will be digitized, for the addition and promotion of electronic
services for citizens, business and administration. The priority will be to
increase transparency and improve public services in the public
administration, as according to the principles of the Open Government
Partnership initiative.
The Albanian Government is committed to working for a better, quality,
open and transparent governance. Transparency is one of the three key
priorities set out recently by the leaders of the G8 countries. They signed
in June 2013 some principles specified for "Open Data" in the “Open Data
Charter” document. Open data support and encourages innovation and
provide greater accountability for improving democracy.
The data is powerful, they affect transparency and help in the exact control
of each activity. Many countries have launched programs to government
transparency and public offices through the publication of data "Open
Data" online. The development policies for Open Data have taken a rapid
development in the last five years in different countries. Initiatives for the
realization of open data are of different forms in different countries
ranging from the development of specific portals and data in the
framework of the development of e-government towards the most
ambitious projects for having real "open data". The European Union has
adopted several documents for the implementation of "Open Data" and
has created the portal for open data at the EU level. Many countries have
adopted action plans and national policies for the realization of open data.
In fact, with the increasing demands of the public for a transparent and
accountable government and the ongoing efforts of the Government of the
Republic of Albania to ensure a better and more open communication with
citizens and civil society, NAIS, also within this Global Initiative, in 2016
has implemented the Electronic Register of Public Notifications and
Consultations. The implementation of open data and the creation of a
government portal for open data is an important government engagement,
part of the action plan drafted under the Open Government Partnership
(OGP) global initiative.
21
For the above, the National Agency of Information Society (NAIS), based
on Law no. 119/2014 dated 18.09.2014 "On the Right to Information", as
well as Law no. 146/2014 dated 30.10.2014 "On Notification and Public
Consultation" engages in the construction of the portal opendata.gov.al,
which through its three main modules will serve as an information
window for the progress of the OGP project for Albania, as a consultation
place among citizens and decision-making institutions in Albania, as well
as a unique point of publication of open government data.
The main purpose of the implementation of 'open data' is a more efficient
and effective governance, economic growth and innovation, transparency
and accountability, promoting the reuse of public information while
respecting the right to intellectual property and personal data protection.
Through the creation of a government portal for open data, the aim is to
increase transparency and increase public engagement in governance.
Main objective / Purpose of the policy The policy goal of this activity is the development of electronic
governance and the provision of interactive public services for
citizens and businesses.
OGP challenge affected from this
engagement
Improvin
g public
services
More
efficient
manageme
nt of public
resources
Increasing
public
integrity
Increasing
corporate
accountabil
ity
Creating a safer
community
X X X X
It is important for the improvement of: Transpar
ency
Accountabi
lity
Citizen participation Technology and
innovation
X X X X
Measurable and
verifiable
achievements for the
fulfillment of the
commitment
Result
Indicators
Output
Indicator
s
Responsib
le
Institution
New or
continued
engagement
from the
2016-2018
action plan
Starting
date
End date
2.1.1 Developing
the information
section on the Open
Government
Partnership (OGPOGP)
Open Data
Portal
Increased
public
engagem
ent in
governan
ce
NAIS,
LM/Agen
cies
New
engagement
2018 2019
2.1.2 Development
of the "Open Data"
section for
transparency on the
activity of public
institutions
22
2.1.3 Identification
and collection of
data in the
appropriate format
from the public
administration
institutions
Improvin
g
evidence
in order
to
improve
policies
and
increase
governm
ent
transpare
ncy
2.1.4 Integration of
data into the portal
2.2.11 Implementing
new electronic
services on the eAlbania portal
Adding new
electronic
services to the
e-Albania
portal
Increasin
g access
to public
services
for
citizens,
businesse
s and
public
administr
ation
NAIS,
LM/Agen
cies
New
engagement
2019 2020
2.2.2 Data Exposures
to the Government
Interaction Platform
Reduce
bureaucr
acy, cost
and time
to
citizens
and
businesse
s
1/1/201812/31/2020The National Agency of Information SocietyLine Ministries and their dependency institutions, local
government, and independent institutions, Citizens / business / employees of public administration
000000000000000000000000000000000000000000000000000000001000100000000000000000102020NRNR
64
AL0063Albania43ALBEuropeNational12018NAOPEN GOVERNANCE FOR “BETTER REGULATION”Improved Business RegulationCOMPONENT III: OPEN GOVERNANCE FOR “BETTER REGULATION”
The policy objective of this activity is the development of a public administration that provides
high quality services to citizens and businesses in a transparent, effective and efficient manner,
through the use of modern technologies and innovative services, and complies with European
integration requirements through impartial, professional and accountable civil servants, part of
the efficient structures.
A transparent policy-making, inclusive, policy-making system that ensures alignment with the
acquis.
COMPONENT III: OPEN GOVERNANCE FOR “BETTER REGULATION”
Leading institution Department for Development and Good Governance, PMO
Other participants Government Ministry of Finance and Economy, The National Agency of
Information Society, Albanian School of Public Administration, Line
Ministries, Ministry for Europe and Foreign Affairs
Civil society
Private Sector
Partners for Change and Development in Albania, Institute for
Research and Development Alternatives, Institute for Co-operation
and Development, Foundation "Open Society for Albania", Institute
for Promotion of Social Economic Development
Status quo or problem / issue being
addressed
Policy and strategy development is based on the Integrated Planning System
(SPI). IPS is the national decision-making key system for defining strategic
directions and resource allocation (the World Bank refers to the Albanian SPI
as one of the best practices in the region). The IPS's main goal is to draft a
strategic, integrated, structural and accountable plan for Albania, including
harmonizing the adaptation of existing planning and monitoring systems within
the new system and reorganizing structures under the new system. IPS aims to
avoid drafting ad hoc policies and strategies, avoid overlapping, and ensure
compliance with financial planning processes.
The IPS institutional framework is further consolidated with the restructuring
of the Prime Minister's Institution and the strengthening of the monitoring and
strategic planning capacities in this institution through the establishment of the
Development and Good Governance Policy Unit at the Department of
Development and Good Governance and the Regulatory Acts Programming
Unit at the Regulatory and Compliance Department.
Information systems are being set up for different components of SPI. Since
2007, the Medium Term Budgeting System (MTBP) is functioning for all line
ministries, while the Government Financial Information System (AFMIS), the
Foreign Assistance Management Information System (EAMIS) and the
Information System for the Integrated Planning System (IPSIS). Regarding the
legislative process and the quality of the legislation, there are efforts to improve
the analysis, plan the measures and their fulfillment. In general, the process of
24
drafting the legislation is accompanied by insufficient transparency and lack of
stakeholder consultation. In 2014, the Law on Public Consultation of Political
and Legislative Acts was adopted, as well as a new law on the right of
information, for which the necessary measures for full and qualitative
implementation should be taken. In few cases there have been genuine ex ante
and ex post assessments of the consequences of legislation.
Challenges:
Consolidating the framework of the Integrated Planning System remains a
challenge. Moreover, it is necessary to consolidate the capacity of the new
structures related to the functioning as a whole of the entire system
mechanisms. Increasing system efficiency needs to be addressed through its
consolidation.
Establishing information systems for IPS components requires a clear
implementation of business core processes related to policy, budget, and
investment planning. On the other hand, the capacity building of the institutions
involved is necessary
In terms of improving the regulatory system:
➢ Policies aim at strengthening the system of integrated planning, policy
and legislation monitoring, reporting and evaluation, which transforms
government priorities into concrete actions; increasing the
transparency of government's strategic documents and monitoring
them; enhancing the capacity of ministries to develop good policies
and legislation in line with the acquis.
Policies in this sector will also aim at increasing efficiency in strategic planning
and monitoring the performance of implemented policies; establishment of
information systems for public policy and public finance planning systems;
capacity building and improvement of horizontal coordination and cooperation
between ministries, as well as within line ministries; as well as the
establishment of mechanisms for controlling the effectiveness of legislation.
Main objective / Purpose of the
policy
The policy objective of this activity is the development of a public
administration that provides high quality services to citizens and
businesses in a transparent, effective and efficient manner, through the use
of modern technologies and innovative services, and complies with
European integration requirements through impartial, professional and
accountable civil servants, part of the efficient structures.
A transparent policy-making, inclusive, policy-making system that
ensures alignment with the acquis
OGP challenge affected by
engagement
Improving
public
services
More
efficient
manageme
nt of
public
resources
Increase
public
integrity
Increasing
corporate
accountabil
ity
Creating a safer
community
X X X X
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
X X X X
25
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicators
Responsi
ble
Institutio
n
New or
continued
engagement
from the
2016-2018
action plan
Start date End date
3.1 Drafting a
methodology for the
preparation of
strategic documents
(strategies, programs,
action plans, policy
documents, etc.).
IPSIS goes
live in 2019 as
a functional
system
Methodolo
gy
prepared
DDGG/I
PSIS
New
engagement
2018 2019
3.2 Drafting a legal
package for the
functionality of the
IPSIS system
A complete
regulatory
package
drafted and
approved
(1 MCD
for IPSIS
as an eregister; 1
MCD for
IPSIS
functionalit
y; 2 PM
Orders for
IPSIS
modules in
connection
with the
preparation
of
strategies,
action
plans,
monitoring
reports,
programs;
IPS
Calendar;
Amendmen
ts to the
MTBP
Guidelines)
DDGG/I
PSIS
New
engagement
2018 2019
3.3 Improve the
capacity of the
Department of
Development and
Good Governance &
line ministries in
Nr. of
policy staff
trained in
line
ministries
DDGG/I
PSIS
New
engagement
2018 2019
26
terms of monitoring
policies / strategies /
action plans /
development
programs, in
accordance with
IPSIS & AFMIS
methodologies 3.4 Review of the
Legal Basis and
Regulatory
Framework for the
Functioning of
IPMGs and / or
SWGs to Address
Challenges in
Government
Structures and
Change of Functions
No. of high
level
meetings for
each IPMG
in the pilot
sectors and
the
establishmen
t of new
IPMGs
Revised
documents
DDGG New
engagement
2018 2018
3.5 Preparation of
standard tools (tool
kit) for the
functioning of IPMG
for Good Governance
& Operational
Guidance / Progress
IPMG (reviewing the
regulatory framework
for the functioning of
IPMG for Good
Governance)
Prepared
Toolkit
DDGG New
engagement
201
8 2018
3.6 The systematic
functioning of the
Policy Group's Policy
Group and the
establishment of a
policy
-making
network with policy
units in line
ministries
Nr. of G.T
meetings
on Policy
Making
No. Of
meetings
for the LM
policy
-
making
network
DDGG New
engagement
2018 2018
3.7 Preparation of
Operational
Guidelines for line
ministries for
carrying out the
public consultation
process and
functioning of the
Operational
Guide
Designed
DDGG 2018 2018
27
public consultation of
e-register.
3.8 Training /
Capacity Building for
Responsible Staff in
Line Ministries for
the Use of Public
Consultation ePlatform
No. of
trained
staff
NAIS 2018 2018
3.9 Regular
monitoring of the
implementation of the
public consultation
process
The drafted
monitoring
reports (the
first report
prepared in
ThM I
2019)
DDGG New
engagement
2018 2020
3.10 Establish rules
that make the
implementation of the
Impact Assessment
process mandatory
Amending
MCD 584
dated
28.08.2003
, adoption
on 08.2003
with
amendment
s approved
RCD New
engagement
2018 2018
3.11 Strengthening
capacities, through
various employee
training (RIA
Network) in line
ministries and the
Prime Minister’s
Office, in order to
improve the process
of regulatory impact
assessment
Number of
trained
employees
ASPA New
engagement
2018 2019
3.12 Improve the
planning process of
drafting legal acts by
defining the general
terms and conditions
of the PPAP drafting
process
% of legal acts
drafted and
approved in
accordance
with the
General
Analytical of
draft acts
New
Design
Procedures
RCD New
engagement
Every
year
Every year
1/1/201812/31/2020Department for Development and Good Governance, PMOMinistry of Finance and Economy, The National Agency of
Information Society, Albanian School of Public Administration, Line
Ministries, Ministry for Europe and Foreign Affairs, Partners for Change and Development in Albania, Institute for
Research and Development Alternatives, Institute for Co-operation
and Development, Foundation "Open Society for Albania", Institute
for Promotion of Social Economic Development
000000000000000010100000000000000000000000000001000000011010010000000000000001002020NRNR
65
AL0064Albania44ALBEuropeNational12018NAOpen governance for creating safe communitiesSafe CommunitiesCOMPONENT IV: Open governance for creating safe communities
The policy goal of this activity is:
• Control and denunciation of corrupt practices in public institutions by the AntiCorruption Task Force
• Increasing the transparency of the National Coordinator against Corruption in
monitoring the implementation of the Cross-Sectorial Anti-Corruption Strategy.
• Encourage citizens to use mechanisms for denouncing and preventing corruption
• Improving the handling of counter-corruption denunciations
• The strengthening of anti-corruption prevention mechanisms
COMPONENT IV: OPEN GOVERNANCE FOR CREATING SAFE COMMUNITIES
Leading institution Ministry of Justice
Other participants Government CAC /MJ
ADB
DPPSH
ILDKPKI
Civil society
Private Sector
“Open Society for Albania” SOROS
INFOCIP
Status quo or problem / issue being
addressed
Corruption is the main obstacle to the path of sustainable political,
economic and social development of states. In 2013, Albania marked
again for the third year last country side from the countries of the region
in the ranking of the global corruption perception index, thus taking the
mark as the most corrupt country in Europe. Decline - the rise of public
perception over the last 10 years, objectively, coincides with
committed or lacking governance reforms. For this reason, the
government considers public perception of corruption not only as an
indicator of its (corruption) state of affairs but also as a measure of the
success or failure of government policies and programs in the fight
against corruption.
Against this background of facts and this political and social
awareness, with the ultimate goal of modernizing governance in the
country, the government is committed to uncompromising and zero
tolerance against corruption by giving this public policy the priority it
deserves.
The priority of the government in this area is best suited to the
conditionality set by the European Union to open negotiations for EU
membership. The fight against corruption is one of the five policies that
our country is advised to follow with priority in the country's European
integration process. Likewise, prevention and punishment of
corruption is an obligation deriving from Albania's adherence to
29
international instruments for the fight against corruption such as the
United Nations Convention against Corruption, the Council of Europe
Criminal Convention against Corruption, the Council of Europe's Civil
Conven- tion against Corruption etc.
In response to the country's development needs and legitimate
expectations of our public and our international partners, the
government aims to undertake an anti-corruption effort that includes a
threefold preventive, punitive and aesthetic approach. Commitments
undertaken and set objectives are in line with the obligations stemming
from the Stabilization and Association Agreement and EC
recommendations for Albania to join the European Union.
Corruption and its fight continue to be one of the major challenges and
one of the major crosscutting priorities for Albania. During 2007-2010,
governmental reforms have aimed at modernizing state administration
and its work processes, thus contributing to preventing corruption in
areas where corruption was at very high levels and where the impact
on the country's economy was significant.
Thus, through regulatory reforms in the field of auditing, the creation
of an electronic procurement system in order to increase transparency
in the field of public procurement, increased the performance of the
government in these areas, as evidenced by the composite indicators of
various international institutions. Likewise, the establishment of the
National Business Registration Center, the National Business
Licensing Center, and the establishment of E-Tax and E-Customs
systems, has considerably alleviated the relevant administrative
procedures and reduced the personal contacts of service users / seekers
with the administration, and has contributed to reducing the level of
corruption in these sectors.
Main objective / Purpose of the policy The policy goal of this activity is to control and denunciation the
corrupt practices in public institutions by the Anti-Corruption
Task Force
OGP challenge affected by engagement Improvin
g public
services
More
efficient
manageme
nt of public
resources
Increase
public
integrity
Increasing
corporate
accountabil
ity
Creating a
safer
community
X X X X
It is important to improve: Transpar
ency
Responsibil
ity
Citizen Participation Technology
and
Innovation
X X
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicator
s
Responsib
le
Institution
New or
continued
engagement
from the
2016-2018
action plan
Start date End date
30
4.1.1 Establish
control groups
No. of control
groups of
control reports;

No. of the
measures taken
at the end of
the controls;

No. of the
cases referred
to the
prosecutor
Improve
the
corruptio
n
perceptio
n index
CAC MJ New
engagement
April
2018
Continues
4.1.2 Draft a
calendar / control
plan
New
engagement
April
2018
Continues
4.1.3 Conduct audits
in public institutions
New
engagement
April
2018
Continues
4.1.4 Finding /
compiling the audit
report
New
engagement
April
2018
Continues
4.1.5 Proposed
measures
2
Main objective / Purpose of the policy The policy goal of this activity is to increase the transparency of
the National Coordinator against Corruption in monitoring the
implementation of the Cross-Sectoral Anti-Corruption
Strategy.
OGP challenge affected by engagement Improvin
g public
services
More
efficient
management
of public
resources
Increase
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
X X
It is important to improve: Transpar
ency
Responsibili
ty
Citizen Participation Technology and
Innovation
X X X X
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicator
s
Responsible
Institution
New or
continued
engagemen
t from the
2016-2018
action plan
Start date End date
4.2.1 Online CAC
communications on
TF CA control cases
CAC
Reporting
Publication of
dhënave të
kontrollit
Informin
g the
public
about
rastet e
korrupsi
onit me
mjete
audiovizuale,
etj
CAC/MJ New
engagemen
t
April
2018
Continuing
4.2.2 Publication and
Accessibility of
publikut dhe grupeve
të interesuara për
gjetjet e kontrolleve
të kryera
New
engagemen
t
April
2018
Continuing
31
3
Main objective / Purpose of the policy The purpose of the policy of this activity is to encourage citizens
to use mechanisms for denouncing and preventing corruption
OGP challenge affected by engagement Improving
public
services
More
efficient
manageme
nt of
public
resources
Increase
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
X X
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicators
Responsib
le
Institution
New or
continued
engagemen
t from the
2016-2018
action plan
Start Date End date
4.3.1 Periodic
reporting of ADB on
platform
denunciations
Peridic ratio
produced and
made public
Public
informatio
n on
corruption
cases with
audiovisual
means,
etc.
ADB New
engagemen
t
October
2018
Continuing
4
Main objective / Purpose of the policy The policy goal of this activity is to improve the treatment of
denunciations against corruption
OGP challenge affected by the
commitment
Improving
public
services
More
efficient
manageme
nt of
public
resources
Increasing
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
X X X X
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
32
X X X X
Measurable and
verifiable
achievements to
fulfill the
commitment
Result
Indicators
Output
Indicators
Responsib
le
Institution
New or
continued
committme
nt from the
2016-2018
action plan
Start date End date
4.4.1 Improved
handling of
denunciations against
corruption
Tracking,
investigating
and
prioritizing
treatment by
specialized
structures
against
corruption of
citizens'
denunciations
Keeping
comparable
data on highlevel
corruption
offenses
Interinstitutional
reconciliation
for the
criminal
offenses of
high-level
corruption
investigation
Increasing
the
number of
complaint
s against
corruption
in the
administra
tion;
Increase
of interinstitution
al
cooperatio
n in
investigati
ng highlevel
corruption
cases
DPPSH New
engagemen
t
Trimester
4, 2018
2020
5
Main objective / Purpose of the policy The policy goal of this activity is to strengthen anti-corruption
prevention mechanisms
OGP challenge affected by
committment
Improving
public
services
More
efficient
manageme
nt of
public
resources
Increase
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
X X X X
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
33
X X X X
Measurable and
verifiable
achievements to
fulfill the
commitment
Result
Indicators
Output
Indicators
Responsib
le
Institution
New or
continued
committme
nt from the
2016-2018
action plan
Start date End date
4.5.1 Completion of
the procurement
procedure and
signature of the
software
development contract
The
declaration of
assets online
by declaring
subjects
The
declaratio
n of assets
online by
declaring
subjects
ILDKPK
I
New
committme
nt
Tremeste
rI, 2018
Tremester I,
2018
4.5.2 Completion of
procurement
procedure and
signing contract for
hardware
infrastructure
Tremeste
r 3, 2018
Tremester 3,
2018
4.5.3 Software design Tremeste
r 4, 2018
Tremester 4,
2018
4.5.4 System
development and
infrastructure
building
Tremeste
r4, 2018
Tremester 4,
2018
4.5.5 Implementation,
virtualization /
termination of the
operating system,
installing
4/1/201812/31/2020Ministry of JusticeCAC /MJ
ADB
DPPSH
ILDKPKI, CAC /MJ
ADB
DPPSH
ILDKPKI
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66
AL0065Albania51ALBEuropeNational12020Open Government in the Fight against CorruptionIntegrity PlansCreate and implement integrity plans across all ministeriesWhat is the public problem that the commitment will address? The potential abuse of entrusted power for personal benefit exposes all public institutions in all countries to the risks of corruption during the administration of their duties and responsibilities. Corruption weakens public trust in government, hampers legitimate economic activity, threatens public resources and income, and negatively impacts public administration and service delivery thus poses poises serious and far reaching risks to country development. In 2019, Albania was ranked 106/180 countries in Transparency International’s Corruptions Perceptions Index. Furthermore, according to the 2019Trust in Governance Opinion Poll of the 2500 Albanians surveyed 87% perceived petty corruption to be either widespread or vary widespread, meanwhile 85% perceived grand corruption to be either widespread or very widespread. As such, addressing corruption in presents a significant challenge that requires measures throughout all levels of the public administration. Since 2017, the Ministry of Justice in its role as National Coordinator against Corruption has lead the government’s anti-corruption policy making efforts and the preparation of related laws and bylaws. As the lead responsible public institution for anticorruption the MoJ/National Coordinator against Corruption leads the inter-institutional commitment to ensure a higher performance and culture in the fight against corruption. This inter-institutional commitment focuses on the most vulnerable and corruption-sensitive sectors and strives to promote and ensure an impartial, honest and efficient public administration with civil servants and other public officials with high values, principles and integrity.

What is the commitment? An integrity plan is essentially a risk management plan that focuses on the potential corruption risks an institution may face and consequently can be a powerful anti-corruption instrument. It identifies the primary areas of corruption risk for a particular organization and presents a strategy with concrete mitigation actions, measures and procedures in order to identify these risks and address them such that all levels of the institution operate with integrity. The success of an integrity plan depends both on the soundness of the methodology of its design – how suitable it is to the particular organization, how accountable it requires the individuals of the institution to be, the Commitments | Open Government in the Fight against Corruption | Commitment 1 comprehensiveness of its scope – and its implementation and monitoring process. This commitment establishes a framework for the development and implementation of integrity plans across the public administration. It focuses on establishing a methodology and the development and implementation of a leading integrity plan, through the Ministry of Justice, in order to promote not only increased integrity within the Ministry of Justice, but to also lead by example for line ministries and sub-ordinate institutions. The commitment prioritizes structured reporting frameworks and consultative and monitoring mechanisms that promote involvement of and accountability to citizens.

Objective: This commitment aims to strengthen the integrity framework across the public administration such that all government institutionsoperate with integrity and functionality, in order to prevent corruption both across the board and in their daily activities. The commitment expects that by the end of 2022, in accordance withInter-Sectoral Strategy against Corruption (ISAC) 2015-2023, all ministries and subordinate ministries will have drafted and begun implementing their integrity plan. The development and implementation of integrity plans that clearly define ethical obligations in the workplace across the public administration aims to build and maintain a work culture of ethical work practices. Expected results: • Integrity plan guidance and integrity risk assessment methodology for the central government approved; • Ministry of Justice’s Integrity Plan is approved and implemented; • Integrity risk assessment conducted in Ministry of Justice subordinate institutions & integrity plans approved; • Integrity risk assessment conducted in line ministries& integrity plans approved.

How will the commitment contribute to solving the public problem? In cooperation with the Albanian non-governmental governance think thank the Institute for Democracy and Mediation (IDM) the Ministry of Justice/NCAC has co-created and adopted the “Integrity Risk Assessment Methodology in Central Government Institutions” (milestone 1; milestone 3)a guide/methodology on how central administration institutions should assess integrity risk in order to initiate activities to maintain the integrity and performance of public administration employees, at the executive and political level. Workshops will familiarize Ministry of Justice employees with best practices and procedures and train them on the application of assessment frameworks and tools in order to strengthen their technical in identifying, assessing and addressing integrity risks (milestone 2). Through the same cooperation the “Ministry of Justice Integrity Plan 2020-2023” has been drafted through an open and consultative process (milestone 4). A roundtable with public institutions will promote integrity plans and explain the mechanisms and methodology and using the Ministry of Justice’s Integrity Plan as a model document to line ministries and subordinate institutions (milestone 5). Following the consultative methodology developed by the Ministry of Justice subordinate institutions and all central pubic institutions (ministries) will each undergo their own integrity risk assessments to draft their own integrity plans in accordance with their respective areas of responsibility and specific risk factors (milestone 6; milestone 7). Once these plans have been approved, ensuring they meet all the guidelines specified in the methodology, an e-bulletin series will be produced to facilitate the transparency of the integrity plans and accountability to its implementation (milestone 8). To ensure proper implementation of the integrity plans -- from risk identification to risk mitigation -- they will be accompanied by a comprehensive monitoring process that follows a structured monitoring and evaluation framework (milestone 9). Monitoring of the implementation of the Ministry of Justice’s Integrity Plan will be done in consultation with stakeholders and civil society organizations (CSOs) with feedback published and integrated such that the ministry is held accountable to the public as well as to internal systems (milestone 10). Evaluation reports will be regularly conducted and published in real to be available for public comment (milestone 11) to then produce and publish the resulting recommendations to improve the implementation process (milestone 12). This monitoring process will be applied to the implementation of the line ministries and subordinate institutions’ integrity plans once they have begun their implementation phase (milestone 13). OGP challenge affected by this measures Improve public services Increase efficient management of public Resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☐ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o All con sultativ e meetings, r ound-tables and resulting reports and plans of each ministry and su bordinate in stitutions’ integrity plan dev elopment pr ocess will be published and made publically av ailable. Annual monitoring reports on the implementation of integrity plans will be published for public con sumption and will be accompanied with supplementary detailed information to facilitate cit izen s’ comprehension and under standing of the plan s. Public Accountability • Does the ide a create or improve rules, re gulations, and mechanisms to publicly hold gove rnme nt officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Monitoring reports will track the pr ogress of the initiativ e and the implementation of each in stitution’s integrity plan. These will be completed through public consultations and be published for public consumption in order to enable the ability for civ il society and citizen s to h old in stitutions answerable and accountable to the pr ogress and achiev ement their plan’s stated commitments. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o The implementation of publically av ailable integrity plans will help to pr omote public and civ ic engagement on sev eral lev els. These efforts aim to increase public trust n ot only in the in stitution s themselv es, but towards the pr ocess. They work to address the disillusionment of civ il society from participating in g ov ernance reforms. Fir stly , by requiring public in stitutions to con sulate with the public in the design of their integrity plans the commitment will support co-ownership of the process. Secondly , the publication of the plans and inclusion of supplementary information will foster accessibility and citizen awareness and comprehension of the planned reforms that will in turn make cit izen s more in formed and con sequ ently better posit ioned to hold the institutions accountable. Finally , a collaborativ e monitoring framework will prov ide on -g oing opportunities for public accountability and civ ic contributions so that citizens can be a ssured that their contributions and concerns are taken under consideration and applied and therefor e feel incentiv ized to participate and maintain engagement. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es☐N o Online publication of reports enable transparency in real time coupled with online opportunities for stakeholder con sultation and feedback enable a greater number of citizen s to prov ide participate and pr ov ide feedback. Additionally , the use of an e-bulletin will support transparency and accountability on the implementation of integrity plants.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Integrity plans drafted and approved by central government institutions Milestone 1: Methodology document: Guidance / integrity risk a ssessment methodology for the central g ov ernment drafted Central public administration institutions with better performance, accountability and transparency Manual (methodology) completed Ministry of Ju stice (MoJ) Civil Society Organizations (CSOs) ☐N o ☒Y es Integrity Plans 6M I 2020 6M I 2020 Milestone 2: Strengthening the capacities of the MoJ technical sta ff on the identification of integrity risks Workshops on the identi fication of work processes/Analysis and assessment of the intensity of integri ty risks. MoJ CSOs ☐N o ☒Y es Integrity Plans 6M I 2020 6M I 2020 Milestone 3: Appr oval and Pu blication of the Integrity Risk Assessment Methodology for the central g ov ernment. Manual (methodology) approved MoJ ☐N o ☒Y es Integrity Plans 6M II 2020 6M II 2020 Milestone 4: Draft ing, consulting, approval and publication of the IP document of the MoJ. Approval of MoJ IP document MoJ ☐N o ☒Y es Integrity Plans 6M II 2020 6M II 2020 Milestone 5: In formation and presentation mechanisms to MoJ and LM subordinate in stitutions, for the risk a ssessment process and presentation of the integrity guide MoJ Integrity Plan promotion roundtable MoJ CSOs ☐N o ☒Y es Integrity Plans 6M II 2020 6M II 2020 Milestone 6: Integrity risk a ssessment in MoJ su bordinate in stitutions according to the model dev eloped in MoJ; Integrity plan drafted. Integri ty risk assessment in MoJ su bordinate institutions & integri ty plan drafted. MoJ su bordinates MoJ ☐N o ☒Y es Integrity Plans 6M I 2021 6M II 2021 Milestone 7: Integrity risk a ssessment; drafting, approval of Integrity Plans by all central in stitutions (ministries). Ministries have approved IPs Ministries ☐N o ☒Y es Integrity Plans Jan. 2022 Dec. 2022 Milestone 8: Increa sed transparency by public administration in stitutions on IP (e-bulletin) N o. of bulletins produced / pu blished (2021/2022) MoJ ☐N o ☒Y es Integrity Plans 6M I 2021 6M II 2022 Priority Measure 2: Comprehensive analysis on the applicability of integrity plans in the Ministry of Justice and line ministries Milestone 9: Methodology document: instrument on monitoring Integrity Plans in central g ov ernment in stitutions Manual (methodology) monitoring/evaluation of IP implementation, conducted and approved MoJ CSOs ☐N o ☒Y es Integrity Plans 6M I 2021 6M I 2021 Milestone 10: Draft ing and con sulting the m onitoring report on the implementation of the IP of MoJ with Stakeh older s and CSOs Stakeholder/CSO consultation calendar established & pu blished. Stakeholder consultations MoJ CSOs ☐N o ☒Y es Integrity Plans 6M II 2021 6M II 2021 held. Stakeholder feedback pu blished & response integrated into the monitoring report. Milestone 11: Ev aluation report performed for the implementation of the IP of MoJ is performed ev ery 1 y ear (2 internal reports/ev ery 6 months) during the time of implementation of the plan Evaluation reports conducted. Evaluation reports published & pu blically available in real time. Evaluation reports available for public feedback. MoJ ☐N o ☒Y es Integrity Plans 6M II 2021 6M II 2022 Milestone 12: Pr eparation of recommendation s ba sed on the fin dings of the evaluation performed/added transparency to the giv en recommendation s N o. of recommendations drafted for IPs. Recommendations pu blished in real time for pu blic consumption. MoJ ☐N o ☒Y es Integrity Plans 6M II 2021 6M II 2022 Milestone 13: Draft ing and con sulting the m onitoring report on the implementation of the IP of MoJ su bordinate with Stakeh older s/CSOs through information meetings/w orksh ops Stakeholder/CSO consultation calendar established & pu blished. Stakeholder consultations held. Stakeholder feedback pu blished & response integrated into the monitoring report. MoJ CSOs ☐N o ☒Y es Integrity Plans 6M II 2022 6M II 2022
1/1/202012/31/2022National Coordinator against Corruption, Ministry of Justice110000000000000000000000000000000000000000000000000000011000010000000000000000002021NRNR
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AL0066Albania52ALBEuropeNational12020Open Government in the Fight against CorruptionBeneficial Ownership RegisterCreation of online beneficial ownership registerWhat is the public problem that the commitment will address? A beneficial owner is the real person or real people who own, control or benefit from a legal entity, such as a company or organization. Criminals can use an ‘anonymous owner’ or a ‘nominee’ as owner of a company in order to secretly move, launder and spend money from criminal activity. Often these secret companies are used to pay or receive bribes or engage in other corrupt practices or to avoid taxes. When open registries require legal entities to disclose the individuals who own or control the legal entity, through direct ownership or indirect ownership through shares for example, money is more easily traceable. Therefore, it becomes more difficult to use legal entities to hide the profits from corruption and crime and therefore, reduces the attractiveness and ease of engaging in such criminal activity. In Albania only the Law no. 9917/2008 ‘‘On the prevention of money launderingand terrorist financing’’ has included explicit mention of beneficial ownership. The legal entities under the jurisdiction of this law are obligated to identify the beneficial owners of their customers; however, this data has not been recorded in a designated national register. Furthermore, under current legislation legal entities registered in the Republic of Albania are not obligated to identify and register data on their beneficial owners in a designated national register.Thus, there has lacked the legal framework necessary to require by law the disclosure and register of beneficial owners of legal entities. Furthermore, without the adequate establishment of procedures and manner of registration and storage of the beneficial ownership data or the punitive measures for non-registration of beneficial ownership, criminal activity and corrupt practices can more easily be hidden.

What is the commitment? This commitment outlines the pathway to establishing a functioning central register of beneficial owners in order to reduce the opportunities for hiding corruption and criminal activity and its profits. Through the development, approval and implementation of the law “On the Register of Beneficial Owners” (the UBO Law) and by-laws that explicitly define beneficial ownership, outline the requirements of legal entities to report to the register and the rules and procedures for the register itself the commitment establishes the legislative basis necessary for an effective beneficial ownership register. The implementation of the register of beneficial owners will consist of an electronic database held by the National Business Center (NBC). All legal entities required to report and register their beneficial owner information will be obliged to submit information regarding their beneficial owners as outlines by the UBO Law or face financial sanctions for non- Commitments | Open Government in the Fight against Corruption |Commitment 2 compliance.Thus, through this initiative, transparency regarding the real ownership and control of legal entities will be promoted and provided, as well as more data to which the public may have access. Objective: The drafting of the law “On the Register of Beneficial Owners” and the accompanying by-laws through a consultative process with stakeholders aim to establish the manner and procedures of data registration for beneficial ownership that accounts for the technical and operational challenges of identifying beneficial owners in Albania. The implementation of the register through this framework aims to establish a system that promotes transparency, due diligence and ethical practices and severely reduces the opportunities for money laundering, bribery, tax evasion and other forms of corruption. Expected results: • Approval of the draft law ‘Register of Beneficial Ownership’; • Drafting and approval of the bylaws: -“On determining the manner and procedures of data registration for beneficial ownership, as well as the notification from the competent state authorities and from the obligated subjects”; -“On determining the rules for the functioning of the Register of Beneficial Ownership, on the way of communication in electronic form and exchange of data between the National Business Center and responsible state bodies, as well as for the manner and terms of communication between the Register of Beneficial Ownership, the Trade Register and the Register of Non-Profit Organizations” • Implementation of the Law on the Register of Beneficial Ownership; • Creation of the Register of Beneficial Ownership by the end of 2021.

How will the commitment contribute to solving the public problem? In order to meet the 'Beneficiary Ownership' objective, MoFE efforts have focused on adapting the necessary legal basis. The Law no. 112/2020 "On the register of beneficial ownership"(milestone 1), fulfils one of the recommendations of MONEYVAL. The law partially approximates Directive (EU) 2015/849 of the European Parliament and of the Council, dated 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation (EU) No 648/2012 of the European Parliament and of the Council, and repealing Directive 2005/60/EC of the European Parliament and of the Council and Commission Directive 2006/70/EC.This law regulates the definition of the beneficial ownership; the obligated entities which must register the beneficial owners; the creation, functioning and administration of the Register of Beneficiary Ownership; the procedure and the manner of registration and storage of the registered data of the beneficial ownership as well as the punitive measures in case of non-registration of the beneficial ownership. More specifically, this law applies to the reporting entities, legal entities registered in the Republic of Albania according to the provisions set in the law. The register will be set up and managed by the National Business Center and will be accessed only by the persons authorized to represent the reporting entity and bythe competent state authorities. Any person wishing to obtain information from the register that is not freely accessible and public can only do so if they are able to prove that they have a legitimate legal interest in obtaining this information. Another task derived by legislative base adaption is the drafting of bylaws, which will be realized with the financial and technical assistance of GIZ, specifically: the DCM “On determining the manner and procedures of data registration for beneficial ownership, as well as the notification from the competent state authorities and from the obligated subjects” (milestone 2) and the DCM “On determining the rules for the functioning of the Register of Beneficial Ownership, on the way of communication in electronic form and exchange of data between the National Business Center and responsible state bodies, as well as for the manner and terms of communication between the Register of Beneficiary Owners, the Trade Register and the Register of Non-Profit Organizations” (milestone: 3) , are in the drafting process. Finally, the Ministry of Finance and Economy and the National Agency for the Information Society must establish the Register of Beneficial Ownership until 2021 (milestone 4). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☐ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o The creation of the Register for Beneficial Ownership is foreseen to function as a state electronic databa se, in which the data of the beneficial ownership of the subjects obligated to report is registered, which collects in r eal time the data registered in the respect iv e state registers, administer ed by the relev ant state in stitutions, and serv es as an official electr onic archiv e, thus en suring transparency in the field of ben eficial owners. Public Accountability • Does the idea create or improve rules, re gulations, and me chanisms to publicly hold governme nt officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o By ensuring transparency in the field of beneficial ownership and the definition of the institutions in charge of data registration and their administration, a s well as all other institutions responsible for fulfilling of the resulting legal obligations, aims to improv e public accountability . Public & Civil Participation • Does the idea create or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☐Y es ☒N o Any person may obtain information about the data recorded in the register, which is not freely accessible and pu blic, only if he proves that he has a legitimate interest in obtaining this information. Technology & Innovation • Will te chnological innovation be used in with one of the othe r three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o The use of an electronic register provides a means to ensure traceability and transparency and a verifiable record to hold public insti tutions responsible for fulfilling their obligations for the maintenance and continu ous and accurate u pdate of the register.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Approval of the draft law “Register of Beneficial Ownership” Milestone 1: Approval of the draft law “On the register of beneficial ownership” Drafting, consulting with stakeholders and following the procedures of the approval of the draft law N o. of working grou p meetings. Law approved Ministry of Finance and Economy (MoFE) Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2020 Dec. 2020 Priority Measure 2: Implementation of the Law on the Register of Beneficial Ownership Milestone 2: Drafting and approval of bylaw: - DCM “On determining the manner and procedures of data registration for beneficial ownership, as well as the notification from the competent state authorities and from the obligated su bjects” Drafting, consulting with stakeholders and following the procedures of the approval of the draft law Adopted bylaw MoFE Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2020 Dec. 2021 Milestone 3: Drafting and approval of bylaw: DCM “On determining the rules for the functioning of the Register of Beneficial Ownership, on the way of communication in electronic form and exchange of data between the National Business Center and responsible state bodies, as well as for the manner and terms of communication between the Register of Beneficial Ownership, the Trade Register and the Register of N on-Profit Organizations” Drafting, consulting with stakeholders and following the procedures of the approval of the draft law Adopted bylaw MoFE Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2021 Dec. 2021 Milestone 4: Creation of the register of Beneficial Ownership. Drafting, consulting with stakeholders and following the procedures of the approval of the draft law Register of beneficial ownership created MoFE NBC, Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2021 Dec. 2021
1/1/202012/31/2022Ministry of Finance and EconomyState actors involved - Other government agencies involved: National Business Center100010000000000000000000000000000000000000000000000000001110000000001000000000002021NRNR
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AL0067Albania53ALBEuropeNational12020Digital Governance: Accessibility in Public ServicesDevelopment of e-government through provision of interactive electronic public services for citizens & businessesEstablish online portal for feedback on public service deliveryWhat is the public problem that the commitment will address? Efficient and effective models of public service delivery are essential not only to meet the needs of citizens, but also to weaken the attractiveness of and opportunities for corruption. Accessing public services can impose significant administrative burdens on citizens and businesses if it requires them to personally navigate opaque, time consuming and complex bureaucratic systems with unclear and non-standardized. When citizens and businesses have direct contact with administration officials, amid such complexities in another ambiguous system that such a model of public service delivery brings, this kind of use encourages and provides opportunities to increase the risk of corruption in the provision of public services. Moreover, the inefficiency of these complex service delivery models squander government resources that could be otherwise channeled into public services. Since 2014, on direction from the Prime Minister’s Office, Albania has been working towards transforming public service delivery towards an efficient and citizen-centric service delivery model. Promoting public accountability and civic engagement and participation requires not only increased access to information and resources but also changing the mentality about public service delivery and raising citizens’ awareness of their rights as beneficiaries of public services. Developing a service delivery model that utilizes technology and online platforms to streamline bureaucracy in a transparent and standardized way the government of Albania has worked to increase the accessibility and accountability of public service delivery and build public trust in government services, but the effectiveness of this model will depend on the comprehensiveness of the transformation.

What is the commitment? The national electronic government portal, e-Albania, acts as a front-end point for government institutions to deliver their services online. Operating as a one stop single access point to citizens 24/7 the portal, is connected to the Government Interoperability Platform that enables the interaction between 53 electronic systems of public institutions and applications for their public services. This commitment expands the number of electronic services in the e-Albania portal in order to improve the process for citizens and businesses to have effective and efficient access to public Commitments |Digital Governance: Accessibility in Public Services|Commitment 3 services. During a three-phase process, the portal will provide 95% or 1300 over 1,200 applications for public service exclusively online only on the e-Albania portal. Public service applications for public services for citizens and businesses will be made only online, while all data and their accompanying documentation when produced by public administration institutions, for citizens and business will be made electronically and will be provided by public administration self-employed. Public administration employees will provide these documents on behalf of the citizen, either by downloading their sealed electronic version with an electronic stamp or from the e-Albania platform or by requesting them from the insurance institution through a special electronic system developed for this purpose. To support citizens and businesses in switching online modalities, an awareness campaign is being implemented and will continue to be implemented. Objective: The expansion of the number of electronic services in the e-Albania portal whichaims to establish the framework and mechanisms necessary not only for increased efficiency and quality of public service delivery, but also for changing citizens’ mind-set towards electronic communication with public institutions. The transition to online applications aims to significantly reduce bureaucracy and administrative costs for citizens and businesses by relieving them from the burden of having to physically collect hard-copies of state documents as well as for the public administration through a more streamlined and efficient model public system. Expected results: • Provide 95% of all public service applications electronically; • Increased citizen literacy regarding e-government tools; • Increased citizen engagement and increased public accountability by citizens; • Increasing transparency & quality of service delivery; • Reduction in service delivery costs; • Streamlined bureaucratic procedures; • Prevention of opportunities for corruption.

How will the commitment contribute to solving the public problem? Expansion of public services on e-Albania: The e-Albania portal enables citizens to access online applications for services provided by the public administration by acting as a digital gateway to facilitate the access of service providers and beneficiaries to information, electronic procedures and assistance in obtaining services. The e-Albania portal is designed with users in mind, allowing anyone, regardless of their level of digital literacy, to access online services through an adaptable and intuitive interface. According to the opinion poll ‘Trust in government’ of the citizens who have used the electronic services of e-Albania, 94.6% have found it functional and 80.1% find it easy to use. As a standard-compliant system based on international internet, the e-Albania portal is accessible from any device, including smartphones, televisions and digital kiosks in public places. The first phase of this commitment (milestone 1) will expand to provide 472 applications for public services available only online on the e-Albania portal to go further by providing 95% of all public service applications electronically only online, up to end of 2020. The National Agency for Information Society (NAIS), in cooperation with all public institutions have initiated a three-phase action plan divided into three phases, to expand public service applications related to applications for public services only available online on the e-Albania portal: • First phase (January 2020): transitioning 472 applications of public services to online-only; • Second phase (in process/June 2020): transitioning 395 public service applications to online only; • Third phase (December 2020): transitioning 394 public service applications to online only. Having effectively centralized and standardized the applications for nearly all public services into the portal, this commitment will establish the portal as the public service hub, drastically reducing the time citizens and businesses need to spend seeking out and accessing public services and therefore, increasing citizen and business accessibility to obtain public services. Increasing the accessibility of the e-Albania portal: According the ‘Trust in Government’ opinion poll more than 71% of citizens are aware of the e-Albania portal with over 53% reporting to have received electronic services through the portal. The second stage of the commitment (milestone 2) will focus on facilitating the implementation of the expanded portal and the creation of a citizen focused improvement mechanism. An awareness campaign, with accompanying explanatory materials, will aim to not only educate citizens on the applications and use of the portal so that they can make full use of the full range of services available, but also so that they have the information and material necessary to provide informed feedback. As such, this campaign will be accompanied with a feedback mechanism so that citizens will be able to provide informed feedback on the platform and contribute towards a citizen-focused continual improvement and accessibility of the platform. Promoting public accountability: Centralizing public services into an electronic portal enables increased public accountability on three levels: • First, an online electronic platform establishes traceability for actions service delivery actions and reduces the need for face-to-face contact between citizens and public administration employees lessening opportunities for corruption to take place or go unnoticed. • Second, public services on the platform must meet an established criteria and compliance with this criteria will be monitored by NAIS. Setting and enforcing a unified criterion across public institutions eliminates variations in administrative practices across institutions’ and remove ambiguity and consequently, not only promotes increased efficiency across the whole public administration, but also reduces the opportunities for corruption and mismanagement. • Third, the e-Albania platform is not only accountable to internal institutions, but also through outward facing mechanisms that enable civic participation towards its continual improvement. Assessments of the expansion of the e-Albania platform will be conducted in coordination with civil society (milestone 1) to ensure the portal is assessed not only according to the transparent and uniform established criteria, but also according to the needs of those using it. Through awareness campaign to capacitate citizens and businesses and its feedback mechanism (milestone 2), the expansion of the e-Albania platform promotes a citizen-centered culture and approach to the transformation of public services. An online format that eliminates in-person or physical feedback and guaranteed privacy protection for citizens aims to incentivize citizens to not only use the portal, but to provide feedback and recommendations, secure that their identity will be protected. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o The expansion of the e-Albania portal will expand citizen s’ online electr onic access to application s to public serv ices pr ov ided by the public administration. The portal prov ides access to:: i . N ecessary information on the rights, obligations and rules for obtaining public services in the Repu blic of Albania; ii . Information regarding online and offline procedures to benefit pu blic services, to enable users to exercise their rights and fulfill the obligations and rules of obtaining services in the Repu blic of Albania. iii. Relevant information and links for assistance in obtaining services, where citizens, businesses and employees of the administration can be directed in case of qu estions or uncertainties on the obligations, rules and procedures set ou t in letter a) and b) of this point. In formation on the e-Albanial platform is monitored by NA IS and serv ice prov ider institution s so that it meets the following criteria: i . To be easily usable, to enable users to easily find and understand information, as well as to easily identify which parts of it relate to their specific situation; ii . To be accurate and complete enough to inclu de all the information that users need to know in order to exercise their rights in full compliance with the applicable rules and obligations; iii. Inclu des references, links to legal acts, technical specifications and instructions, where appropriate; iv . Inclu de the name of the insitutionresponsible for the content of the information; v . Inclu des contact details for any assistance or troubleshooting services, such as an email address, telephone number, an online application form or any other commonly used electronic means of communication that is most appropriate for the type of the service provided and for the target audience of this service; vi . Is well structured and presented, so that u sers can quickly find the information they need; vii . Is maintained with u p to date;and viii. Is written in clear and simple language that isadapted to the needs of the target users. NA IS and serv ice prov ider in stitutions ensure that the in formation published on the e-Albania portal for each indiv idual serv ice, guarantees the necessary accessibility and transparency for stakeholders. Enabling the right to information is important in prev enting corruption, a s well a s it aims to make more in formation av ailable, en sure equal access to information in all sector s of the community and guarantee adequate pr otection for the priv acy of indiv iduals. Enabling ev ery citizen to g et acquainted with the information of public serv ices through the e-Albania portal, guaranteed 24/7 at any time. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o The e-Albania portal enables cit izen s and businesses to pr ov ide feedback and comments regarding public serv ices. The e-Albania platform will be subject to assessment conducted with civ il society making it accountable to citizens and an awareness campaign will pr omote awareness regarding h ow citizens can pr ov ide feedback. The portal also establishes traceability for actions serv ice deliv ery actions a s a fter completing the online a pplication, the citizen is equipped with a unique number that enables them to track the status of their application, making the public institutions accountable for the pr ocessing of the application. Additionally , public accountability is also promoted thr ough a unified established criterion for public serv ices on the plat form that is monitored by NA IS that also r educes opportunities for corruption and mismanagement. Electr onic forms of feedback also enable traceability and promote the ability to track changes in percept ions ov er time, pr omoting greater accountability of public inst itution s to addr ess citizen s’ feedback and concerns. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o The expan sion of the e-Albania portal will enable more citizen s to pr ov ide feedback on more public serv ices. With their priv acy pr otected, citizens can feel sa fe in prov iding honest feedback and recommendation. As such feedback is expected to increa se which will then pr ov ide gov ernment with greater in sights into how e-g ov ernment serv ices can be improv ed further and will help to build a cit izen -centric culture to public serv ice deliv ery. This wide-range community pr ocess builds trust and enables opportunities for public participation towards the improv ement of serv ices. The g ov ernment will thus hav e holistic and timely information into the cit izens or bu sinesses obtaining public serv ices. This implies that there will be complete transparency as to what gov ernment serv ices or ben efits the citizens or bu sinesses obtain based on their unique identification and ensuring inter operability between all g ov ernment in stitutions. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☐Y es ☒N o Through technology and innovation, the e-Albania platform enables fundamental improv ements to public serv ice deliv ery by decreasing the number of accompany ing documents required fr om citizen s / bu sinesses; a s well as re-engineering the entire pr ocess of their deliv ery , in order to reduce the steps needed to obtain the serv ice, digitalization of internal pr ocesses while reducing bureaucracy , costs and time for citizen s. Through the e-Albania portal citizen s and businesses hav e to only access on e resource for all public serv ice deliv ery applications, a s opposed to hav ing to seek out sev eral in stitution s. Through the online portal citizen s and busin esses can access r eal-time information, as w ell a s express their opinion regardless of location or t ime, thus hav ing better opportunities for their influence in decision-making, increa sing transparency and giv ing of the public account by the relev ant in stitution s. The use of an onlin e electronic platform also remov es the need for human interaction in g ov ernment-cit izen serv ice deliv ery and as such reduces opportunities for corruption and pr ov ides pr otection of priv acy for cit izen s encouraging them to use the resources more freely and pr ov ide h onest feedback.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Expansion of e-Albania portal Milestone 1: Dev eloping new e-serv ices on e-Albania portal Expansion of pu blic services to e-Albania portal Assessment conducted in coordination with civil society to identify next areas of improvement. National A gency for Information Society (NAIS) Line Ministries and their dependent institutions, local government, independent institutions ☒N o ☐Y es Jan. 2020 December 2022 Milestone 2: Pr om otion of electronic serv ices of the e-Albania Awareness campaign. National A gency for Information Society (NAIS) Line Ministries and their dependent institutions, local ☒N o ☐Y es Jan. 2020 Dec. 2022 portal Explanatory materials to edu cate ci tizens on u se of e-portal . Feedback mechanism for ci tizen recommendations to improve accessibility . government, independent institutions
1/1/202012/31/2022The National Agency for Information Society (NAIS)State actors involved Other government agencies involved: Line Ministries and their dependent institutions, local government, independent institutions Non-governmental agencies involved: Citizens/businesses/public administration employees000000000000000000000000000000000000000000000000000000001000010000000000000000002021NRNR
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AL0068Albania54ALBEuropeNational12020Digital Governance: Accessibility in Public ServicesExpansion and increased accessibility of the Open Data Portal to increase transparencyExpand open data portal and promote accessWhat is the public problem that the commitment will address? Transparency and public accountability are mutually reinforcing principles of good governance and often also underpin public trust in government and consequently civic and public engagement and participation. As such addressing and improving the level of transparency across public institutions is particularly important. According to the “Trust in Governance 2019” opinion poll of 2500 randomly selected Albanians, while a majority of the Albanian population is aware of the right to information law, most Albanian’s surveyed did not perceive central and local institutions to be transparent. Addressing this perception will require increased coordination, engagement and commitment from public institutions to operate with greater transparency and facilitate citizen access to government information and data. Open data strengthens the governance of and trust in the public institutions, reinforces governments’ obligation to respect the rule of law, and provides a transparent and accountable foundation to improve decision-making and enhance the provision of public services.

What is the commitment? An open data portals is a web-based interface that enables anyone to access, use and redistribute the data uploaded to it. Open data portals publish data that has the technical and legal characteristics that allow citizens, businesses, non-governmental organizations, civil society organizations, researchers and journalists to access datasets and metadata records of data sets, primarily in the form of numerical data, to use freely. Albania’s Open Data Portal currently provides open data from several sectors – for example: health, treasury, customs, education, business – this commitment will improve scale up the volume and quality of open data available on the Government’s open data portal. A number of public bodies are actively engaged with the initiative but more engagement is required to bring other public bodies on board to make their data available as open data. Greater promotion of the portal amongst potential users is also required. This commitment will make available new data from additional public institutions, as well as develop strategies to improve citizens understanding of the use and application of the Open Data Portal and increase accessibility to citizens. Objective: Commitments |Digital Governance: Accessibility in Public Services| Commitment 4 This commitment aims to improve access to information and strengthen transparency by expanding the amount of available data on the Government’s open data portal through increasing engagement and participation from public institutions towards making their data available as open data. The commitment aims to promote the use of open data to citizens and across the public administration to improve the flow of information across citizens and institutions to increase informed decision making and public accountability. Expected results: • Expanded number of datasets accessible through the open data portal; • Promotion of new innovative ideas, services and products; • Increased awareness and usage of the open data by citizens and institutions; • Increased engagement of citizens and accountability to public institutions.

How will the commitment contribute to solving the public problem? Increasing number of data sets accessible through open data portal strengthens the governance of and trust in the public institutions, reinforces governments’ obligation to respect the rule of law, and provides a transparent and accountable foundation to improve decision-making and enhance the provision of public services. Ensuring that the data on the Open Data Portal meets the globally agreed norms for publishing open data - i) open by default; ii) timely and comprehensive; iii) accessible and usable; iv) comparable and interoperable; v) facilitates citizen engagement – will help build a culture of openness within the public administration, reinforce government’s respect for the rule of law and consequently help build citizen trust in public institutions. This commitment will make available data and develop new ways of sharing government data (milestone 1) that had not been previously available to the public, thus increasing public institutions accountability to citizens. This increased transparency of government decisions and processes can help to promote accountability and enhance public debate. As Open Data Portals helps to improve the flow of information within and across public institutions the expansion of open data can also facilitate improve coordination and decision making within and across public institutions that will further promote public accountability and trust. To ensure the portal’s expansion meets the objectives of the commitment an accessibility strategy and awareness campaign (milestone 2) will be designed and implemented so as to familiarize and educate citizens on the full range of applications of open data and explain how the portal can be used by citizens for these various applications. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☐ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o As the Open Data Portal centralizes publically av ailable data in one place it increa ses the ease and simplicity for those wanting to access data and ensures accessibility of information to the public. Scaling up the v olume of open data available on the g ov ernment’s Open Data Portal will greatly increa se the public’s access to more information and data sets. As data on the Open Data Portal is published in a format that is ea sily searchable and can be downloaded to v arious formats it can be ea sily and effectiv ely accessed by the widest range of u sers. Open data helps impr ov e the flow of information within and among gov ernments, and make g ov ernment decision s and pr ocesses more transparent. Because open data allows users to compare and combine the connection s among different datasets, tracing data acr oss a number of pr ograms and sector s u ser s can identify if are any gaps or misleading in formation and pr ov ide subsequ ent feedback to the respon sible in stitution therein promoting a sy stem of accountability towards relev ant and reliably accurate information. As the portal prioritizes transparency and open data, the Open Data Portal enables Albanians’ legal right to information and through this transparency and improv ed in formation access will help increa se trust in the g ov ernment. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Open data, if timely , comprehensiv e, accessible, comparable and inter operable, ha s the capacity to pr ov ide citizens with the opportunity to better under stand what officials and polit icians are doing and what gov ernment actions and processes are taking place that as a result incentiv izes public in stitutions to operate in an ethical and efficient manner. En suring that the data uploa ded to the Open Data portal is done so in an inter operable, follows agreed upon standards, and is comparable allows u ser s to compare and combine different datasets. Increa sing number of data sets accessible through open data portal ha s a multiplier effect whereby because open data allows u ser s to compare and combine the connect ions among different datasets, tracing data across a number of pr ograms and sector s users can identify if are any gaps or misleading information and pr ov ide subsequent feedback to the r espon sible in stitution therein pr omoting a sy stem of accountability towards r elevant and reliably accurate in formation and respon sible decision making. Open data reinforces g ov ernments’ obligation to respect the rule of law, and pr ov ides a transparent and accountable foundation to improv e decision -making and enhance the prov ision of public serv ices. Open data can help impr ov e the flow of in formation within and among g ov ernments, and make g ov ernment decisions and pr ocesses m ore transparent. Increa sed transparency promotes accountability and g ood g ov ernance, enhances public debate, and helps combat corruption. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o Open data strengthens the g ov ernance of and trust in the public institutions, r einforces g ov ernments’ obligation to respect the rule of law, and pr ov ides a transparent and accountable foundation to improv e decision-making and enhance the pr ov ision of public serv ices. Open data encourages better dev elopment, implementation, and a ssessment of programs and policies to meet the needs of cit izens, and enables civ ic participation and better informed engagement between g ov ernments and cit izen s. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o This commitment makes use of open data technologies and online capacities a s the fundamental mechanisms to achiev e all of its objectiv es. Open data pr ov ides the opportunity for information sharing and accountability in real time and enables a participatory appr oach to kn owledg e building and sharing. Open data presents opportunities to prov ide innov ativ e, ev idence-based policy solutions and support econ omic benefits and social dev elopment for all member s of society .

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish the objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Expanding the context and accessibility of the Open Data Portal Milestone 1: Increa sing the number of datasets accessible through the open data portal. Datasets on portal from all pu blic institutions National A gency for Information Society (NA IS) Line Ministries; Su bordinate institutions and their dependent institutions; local government, independent institutions ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 2: Raising awareness and pr omoting u sage through multiple communication channels. Communication strategy designed to explain use of portal and increase accessibility to ci tizens. Awareness campaigns conducted. National A gency for Information Society (NA IS) Line Ministries and their dependent institutions, local government, independent institutions ☒N o ☐Y es Jan. 2020 Dec. 2022
1/1/202012/31/2022The National Agency for Information Society (NAIS)State actors involved Other government agencies involved: Line Ministries and their dependent institutions, local government, independent institutions Non-governmental agencies involved: Citizens/businesses/public administration employees000000000000000000000000000000000000000000000000000000001000100000000000000000102021NRNR
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AL0069Albania55ALBEuropeNational12020Digital Governance: Accessibility in Public ServicesImproving the quality of public service delivery in ADISA Integrated Services Centers (ISC’s) and service countersImplement citizen assessment process to improve public service deliveryWhat is the public problem that the commitment will address? Since 2013, the Government of Albania has looked to reinvent public service delivery so as to better meet the needs of citizens, improve citizen satisfaction and improve accessibility to marginalized groups. The Agency for the Delivery of Integrated Services Albania (ADISA) is the institution behind the front office – back office separation in Albania’s public administration. It serves both as the “brain” behind the citizen-centric services and the “face” of those services. It is the brain that sets the standard design for and monitors the services across all relevant Government offices. It is also the public face of the services, which means that it establishes and manages customer care service windows in the ADISA Centers. In the Integrated Public Service Centers (ISCs), ADISA provides front of office services for a number of central Government institutions, acting as a ‘one stop shop’ for public services that expands citizens and businesses’ fast, easy, and transparent access to public services. Queue management, welcoming premises where citizens are treated with respect, a complaint management system, and simplified procedures in service windows are some of the standards at each ADISA Center. Centers are also equipped with clear directions, parking facilities, waiting areas, children’s playrooms, and ramps for people with disabilities. Of the 2500 Albanians surveyed in the 2019 Trust in Governance Opinion Poll just 23.9% had visited an ADISA service window in 2019, but of those who did 70% were satisfied or very satisfied with the service delivery. In particular, of those aged 65 and older who had visited an ADISA service window 78.2% were satisfied or very satisfied with the service delivery. As such, there is a need to increase accessibility of high quality public service delivery, particularly to marginalized and vulnerable groups and in areas where public services are lacking. As citizen satisfaction with public service delivery has been shown to be positively correlated with citizen trust in government and governance, in aiming to improve public service delivery ensuring the continuation and strengthening of efforts to gain and build this trust will be crucial. Increasing the opportunities for citizens to provide feedback on their public service delivery needs and challenges and integrating these into solutions will be necessary in order to increase accessibility of public services for all Albanians, but especially those from marginalized and vulnerable groups. Commitments |Digital Governance: Accessibility in Public Services| Commitment 5

What is the commitment? The functioning of ISCs and other service channels would not be complete without rigorous performance monitoring and assessment to help identify ways to constantly improve the activity of ISCs/service channels against objectives and targets. This commitment establishes an inclusive strategy for the assessment of the quality and accessibility of public service delivery at ADISA ISCs that is centered on listening to the needs of citizens. It provides multiple opportunities and platforms for citizens to express their needs, opinions, circumstances and feedback and commits to a transparent process of incorporating citizen contributions towards improved public service delivery quality and accessibility. As such this commitment will entail carrying out citizen surveys to monitor citizen satisfaction with public service delivery and the timeliness of these services, as well as focus groups. The results of these surveys and consultations will be integrated into performance monitoring assessments in order to identify ways to improve service delivery at ISCs and in general. Objective: ADISA’s performance assessment of service channels aims at improving public service delivery to citizens, its accessibility and increasing the overall satisfaction of service users.By monitoring the quality of public service delivery at ISCs through on-going citizen satisfaction assessment mechanisms this commitment aims to improve public service by listening directly to the needs of citizens in order to increase accessibility of quality public service delivery. Expected results: • Ensuring ISCs are accessible for all citizens including marginalized and vulnerable groups; • Varied mechanisms for continuous feedback from citizens on public service delivery that ensure all voices can be heard; • Improved service delivery that reflects needs of citizens; • Reduced application time at ADISA ISC; • Increased accountability of public service providers; • Increased citizen satisfaction; • Increased public trust that citizens’ needs are heard and addressed.

How will the commitment contribute to solving the public problem? Improving the quality of public service delivery means taking account of the public service delivery needs of all citizens and incorporating those needs into tangible actions. This increased accessibility is only possible when public service providers offer citizens the opportunity to contribute to these changes. This commitment establishes mechanisms for continuous feedback from citizens. Through citizen surveys of both citizen satisfaction with ISCs (milestone 1) and timeliness of the application processes at ISCs (milestone 2) citizens will be encouraged to provide honest feedback. The surveys will aim to identify strengths and weaknesses; set further objectives for improving the quality of service delivery; measure citizen satisfaction with information points, reception, accommodation, the application process; and feedback on improvements made by ADISA in ISCs. The results of which will provide public service providers with an overview of areas of strength and weakness in public service delivery. Focus groups will provide the opportunity for a greater depth of understanding of citizens’ specific needs and provide insights into potential areas for improvement, particularly from those from minority groups (milestone 3). These feedback mechanisms will be part of a transparent assessment process that will include the publication of feedback and the inclusion of feedback into strategies for improvement. Maintaining an electronic record of feedback through an online database traceability and tracking of feedback results will support accountability to addressing citizens’ needs and provide a means of measuring improvement over time. Finally, increased inclusivity will be a priority of the commitment and will underpin the feedback mechanisms to ensure all voices are provided the opportunity to be listened to and heard. Special attention will be paid to improving the accessibility of public services to meet the needs of marginalized and vulnerable groups and to ensure their inclusion in the public service delivery process (milestone 4). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☐ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o The citizen surv ey s and focu s gr oups will be part of a transparent on -going assessment pr ocess of public serv ice deliv ery. In particular this commitment will inv olv e: • Pu blication of results from cit izen surv ey s will prov ide transparency on performance of public serv ice deliv ery . • Standardized pr ocesses to en sure the integration of citizen feedback. • Citizen identities made anonymou s so a s to pr otect citizen s’ right to priv acy . • Pu blication of strategies dev eloped towards the improv ement of public serv ice deliv ery and made av ailable for public comment. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Tracking citizen satisfaction in consistent & standardized pr ocesses facilitates accountability of th ose in stitutions & agencies deliv ery those public serv ices by making them more an swerable to their objectiv es and towards improv ing their deliv ery. Specifically this commitment will create: • Opportunities for citizen feedback pr omote accountability of public serv ice deliv ery. • Feedback mechanisms – surv ey s, focus groups – will be conducted on an on -going ba sis to pr omote. • Maintenance of an electr onic record of feedback through online database traceability and standardized processes for tracking of feedback results will support accountability to addressing cit izen s’ needs and pr ov ide a means of measuring improv ement ov er time. Public & Civic • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? Participation • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o In order to increase public and civ ic participation, A DISA has alway s been engaged with civ il society by organizing focus groups and also including marginalized groups to accept and incorporate ev ery one’s needs. In this form it is possible to improv e the opportunities for the public to inform or ev en to influence decisions. This commitment: • Pr ov ides sev eral different ty pes of opportunities for citizens to pr ov ide feedback on public serv ice deliv ery . • Feedback mechanisms – surv ey s, focus groups – will be conducted on an on -going ba sis to pr ov ide citizens with on-g oing opportunities to contribute feedback and idea s. • Focus groups will enable opportunities for citizen s to pr ov ide in -depth feedback, idea s and contributions. • Focus groups will pr omote inclusiv ity of participation and will ensure the v oices of marginalized and v ulnerable groups are included and heard in order to make public serv ice deliv ery more accessible; • Citizen feedback will be incorporated into improv ement strategies. • Strategies will be published online and available for public comment and contribution. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o The use of electronic platforms and online resources will help en sure transparency of processes, public accountability towards improv ing public serv ice deliv ery and enabling civ ic engagement and participation through: • Electr onic sy stems enable legitimate citizen feedback sy stems and increa se accessibility for all cit izen s. • Online platforms and electr onic databases en sure traceability and tracking of surv ey results. • Electr onic databases of surv ey results will facilitate public accountability by prov iding a clear mechanism to track agencies pr ogress in addressing citizen s’ concerns, making them more answerable.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Improving the quality of public service delivery in ADISA Integrated Services Centers (ISC’s) and service counters Milestone 1: Conducting citizen satisfaction surv ey s at A DISA ISC’s Improved service delivery that reflects needs of ci tizens; Increased Publication of ci tizen feedback results reports; Citizen feedback incorporated into strategies for improvement; Mechanism for Agency for the Delivery of Integrated Services Albania (A DISA ) Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022 accountability of pu blic service providers; continu ous feedback from citizens on pu blic service delivery; Online platforms and electronic databases ensure traceability and tracking of feedback results. Milestone 2: Conducting surv ey s to measure the application time at ADISA ISC’s. Reduce application time at A DISA ISC A DISA Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022 Milestone 3: Focus groups to identify the needs and areas of improv ement Increased ci tizen satisfaction & pu blic trust that ci tizen needs heard & addressed. A DISA Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022 Milestone 4: Increa sing accessibility in A DISA ISC to include in the public serv ice deliv ery process marginalized and vulnerable gr oups Being inclusive in the pu blic service delivery process A DISA Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022
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AL0070Albania56ALBEuropeNational12020Access, Transparency and Accountability in JusticeAccess to justice is guaranteed and in accordance with national laws, as well as European standards and best practices.Establish directorate to improve citizens' access to legal aidWhat is the public problem that the commitment will address? Over the years citizens in Albania have faced significant structural and financial barriers to accessing justice including limited legal capability, limited access to legal counsel/advice, lengthy timeframes for resolutions and perceived lack of fairness in resolution. According to the 2018 Survey of the World Justice Project4, of Albanian citizens that have experienced a legal problem in the previous two years only 18% were able to access help and reported obtaining information, 48% did not know where to get advice and information, 38% said it was difficult or nearly impossible to find the money require to solve the problem and 52% did not feel the process followed was fair. Furthermore, resolutions to legal problems took on average over 2 years (28 months) to resolve.

What is the commitment? This commitment will establish a directorate dedicated to improving citizens’ access to quality legal resources state guaranteed legal aid resources. The establishment of a free legal aid directorate will be accompanied by structured multi-stakeholder and inter-institutional cooperation to continuously improve legal professional capacities, accountability and legal aid delivery in order to guaranteed citizens access to justice that is aligned with European standards and internationally recognized best practices. Objective: • Develop the necessary environment that enables and ensures citizens to be able to effectively achieve the quality support of justice they need to fully resolve their legal problems; • Inter-institutional cooperation between governmental and non-governmental institutions increases competency and accountability in the legal sector; • Citizens’ awareness of the legal system and legal aid resources available to them is improved. Expected results: 4 World Justice Project, 2018 General Population Poll survey module on legal needs and access to justice. Data collected by IDRA Research & Consulting using a nationally representative probability sample of 1000 respondents in the country https://worldjusticeproject.org/sites/default/files/documents/Albania.pdf Commitments | Access, Transparency and Accountability in Justice | Commitment 6 https://worldjusticeproject.org/sites/default/files/documents/Albania.pdf • Directorate of Free Legal Aid established to provide legal guidance and assistance to citizens lacking the resources to pay for legal support; • Improved inter-institutional cooperation and collaboration between the MoJ, legal clinics, the National Chamber of Mediators (DHKN), the Albanian Bar Association, NGOs and CSOs through the establishment of cooperation frameworks and inter-institutional forums; • Strengthened capacity of justice professional through development of systems for oh-going training and examinations for legal professionals and legal aid service providers, in collaboration with universities and other experts; • Inter-institutional forum established to continuously improve delivery of legal aid; • Increased citizen awareness and access to meditation services and support; • Increased transparency and accountability among mediators through publically available electronic records of actions.

How will the commitment contribute to solving the public problem? Efforts to increase citizen’s to access to justice have been an on-going focus of judicial reform efforts in Albania and of increasing priority. By establishing a dedicated directorate to state-guaranteed legal aid (milestone 1)the Albanian government not only aims to expand access to justice, but also accountability towards its objective of ensuring equal access to justice for all citizens. Through this initiative, citizens who do not have the financial means to pay a private lawyer and who seek to exercise their civil, political, and economic rights through the implementation of justice procedures, civil or criminal, can access free legal aid. Citizens can access legal advice, guidance and assistance towards drafting the necessary documentation, as well as representation before public administration bodies both in person and through an online platform. In order to facilitate guaranteed access to justice this commitment focuses on developing the enabling environment necessary to ensure citizens are able to efficiently access the quality justice support they need to fully resolve their legal problems. In particular, the commitment looks to strengthen the cooperation between governmental and non-governmental institutions with relevant interests and expertise. The establishment of a cooperation framework with regular technical meetings will increase collaboration between the Directorate of Free Legal Aid and relevant public institutions with civil society and legal aid providers (milestone 3). Meanwhile a dedicated inter-institutional forum for legal aid provides an on-going platform for all stakeholders to contribute to the improve of legal aid delivery such that it integrates the justice needs of all citizens, with particular attention to the needs of those in marginalized groups (milestone 4). A coordinated approach is taken so that the challenges of improving access are identified and innovative solutions can be development and implemented as most effectively and efficiently possible. Technical capacity building, through continuous trainings and examinations for justice professionals and legal aid service providers, in collaboration with universities and other experts, will be targeted to develop the specialized skillsets necessary to ensure that the specific needs of citizens requiring justice support are met. Mandatory training modules for employees of Legal Aid Service centers will be developed Working in cooperation with the Albanian Bar Association (ADB), the Albanian School of Public Administration (ASPA) and donors (milestone 2). To establish mediation procedures as an alternative mechanism for citizens to resolve legal problems, increased cooperation between the Ministry of Justice and the National Chamber of Mediators (DHKN) will be established (milestone 5) and the professional capacities of mediators will be strengthened through collaboration between the Ministry of Justice and the National Chamber of Mediators towards the development of regulations and curriculums for trainings and examinations for intermediaries (milestone 6). Finally, the commitment will expand citizen awareness of the use of mediation services to resolve legal problems legal system through public awareness campaigns(milestone 7) as well as increase transparency and accountability on the actions of mediators through an electronic database implemented by the DHKN (milestone 8). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o Transparency and access of citizens to information is considered one of the main points, as the flow of electr onic serv ice is intended to be fully accessible by cit izens. • Establishment of simple & non -bureaucratic mechanisms for citizens to access legal guidance & a ssistance; • Online publication of all documents relating to all aspects of action plan (e.g. training requirements, serv ices available, outcomes from forum meetings); • Campaign to raise public awareness on legal sy stem, resolv ing legal pr oblems & legal aid resources av ailable; • Training to ensure legal aid pr ofessionals pr ov ide su fficient information /guidance to citizens • Electr onic database of meditation activ ities Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o • Standardized training modules, curriculum & examinations for legal aid pr ov iders; • Pu blically accessible database of mediation activ ities; • Inter -in stitutional cooperation & forum between g ov ernment inst itution s & NGOs & CSOs en sures platform for answerability and accountability to citizens; • All indepen dent in stitutions included are independent & regulated by law. • In stitution of independence of mention in the Action Plan (High Judicial Council, Sch ool of Magistrates, High Council of Prosecution, academia is inst itution s / entities of independence and tire calculation are regulated by law. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o • Im plementation of measures subject to monitoring whereby stakeh olders can requ est complete in formation • Adoption of platforms where citizens can giv e their impressions / opinions regarding the functioning of the Action Plan measures • Inter -in stitutional cooperation & forums between g ov ernment in stitution s & NGOs & CSOs enables civ il society to co-establish measures to improv e legal aid deliv ery & co-implement • Adoption of platforms where citizens can giv e feedback on the implementation of Action Plan measures The implementation of the measures will be part of the monitoring where stakeh older s can requ est complete in formation. There is r oom for improv ement in relation to the adoption of plat forms where cit izen s can giv e their impression s / opinion s regarding the functioning of the Action Plan measures. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o • Uses online platforms to support citizens access to legal resources & in formation & guidance; • Uses electronic databases to enable public accountability & transparency relating to meditation activ ities; • Online publication of all activ ities, pr ograms & relating documents to facilitate transparency , participation & accountability

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable and verifiable achievements to accomplish this meas ure Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Legal aid is offered in an efficient and effective form which provides citizens in need, full access to such service Milestone 1: The primary and secon dary legal aid sy stem is fully functional and pr ov ides equal access to justice for cit izen s acr oss the country (human resources, primary legal aid offices and appropriate tools, technical capacity , etc.). Dir ectorate of Free Legal Aid is established with the mission of en suring equal access of all indiv iduals to the ju stice sy stem through the pr ov ision of legal aid guaranteed by the state. Directorate of Free Legal Aid is established, in accordance with the legislation in force. Directorate is staffed adequately with sufficient capacity to guarantee the ability to provide the services required by ci tizens. Ministry of Ju stice: Directorate of Free Legal Aid National A gency for Information Society (for electronic service) ☐N o ☐Y es (which one?) Jan. 2020 Dec. 2021 Milestone 2: Strengthening and capacity building through appr opriate First module of mandatory training of employees of the Primary Legal Ministry of Ju stice: Directorate of Free Legal Aid The National Chamber of Mediators (DHKA); School of Magistrates (for ☐N o ☐Y es (which one?) Jan. 2020 Dec. 2021 training for free legal aid serv ice prov ider s throughout country. This includes cooperation with the Albanian Bar Association (A DB) for training of lawy ers pr ov iding serv ices and cooperation with ASPA and don ors for training at legal aid serv ice centers for students of Law Clinics and authorized NGOs so that employ ees gain more in-depth knowledge regarding the system of free legal aid. Aid Service Centers developed training), Albanian School of Pu blic Administration ASPA ), Donors (United Nations Development Program, Euralius) Milestone 3: Strengthening inter -in stitutional cooperation between the Directorate of Free Legal Aid and public in stitutions, as well as with national and international in stitutions / civ il society organizations. Cooperation framework established to strengthen access to ju stice (cooperation with Courts; Pr osecution Offices; Don or s; free legal aid serv ice pr ov iders: Law Clinics at HEIs; Pr imary Legal Aid Serv ice Center s; Auth orized Non -Pr ofit Organization s and Secondary Legal Aid Lawy ers). Cooperation framework established. Regular technical meetings held with relevant institutions and civil society actors to identi fy necessary measures to be taken and identify roles and responsibilities. Ministry of Ju stice: Directorate of Free Legal Aid Cou rts; Prosecutions; Law Clinics; Primary legal aid service centers; Authorized N on-Profit Organizations and National Chamber of A dvocates (DHS) ☐N o ☐Y es (which one?) Jul. 2021 Dec. 2021 Milestone 4: Establishment of the Inter -In stitutional Forum for legal aid guaranteed by the state with the technical secretariat in the Dir ectorate of Free Legal Aid. This forum will pr ov ide an opportunity for all stakeholders inv olv ed in the process to exchange v iews / suggestion s on h ow the legal aid deliv ery Establishment of forum. Forum consists of pu blic and non-governmental organizations and citizens. Calendar for meetings for the forum established. Ministry of Ju stice: Directorate of Free Legal Aid Law Clinics; Primary legal aid service centers; Authorized N on-Profit Organizations and the National Chamber of Advocates; courts; prosecutions; ☐N o ☐Y es (which one?) Jan. 2021 Dec. 2022 pr ocess can be improv ed. The forum will be in stitutionally set up and there will be regular periodic meetings Priority Measure 2: Mediation procedure as an alternative solution mechanism, functional in practice not only in law, is efficient, and issues are resolved with the full consent and agreement of the parties Milestone 5: Increa se cooperation between the Ministry of Ju stice and the National Chamber of Mediator s (DHKN). Framework for cooperation and coordination between the Min istry of Ju stice and the National Chamber of Mediator s (DHKN) established. Ministry of Ju stice; The National Chamber of Mediators (DHKA) Jan. 2021 Dec. 2022 Milestone 6: Increa sing and improv ing the pr ofessional capacities of intermediaries through the organization of initial continuou s trainings, a s well a s training of trainers. This initiativ e will be a collaboration between the Ministry of Justice, together with the National Chamber of Mediators, Consultation tables held regarding relevant By-Laws. Regulations and curriculum for trainings and examination methods for testing mediating candidates determined. Training calendar determined and implemented. Ministry of Ju stice; The National Chamber of Mediators (DHKA) School of Magistrates; National Chamber of A dvocates (for trainings) Jan. 2020 Dec. 2021 Milestone 7: Organizing awareness campaigns for the mediation serv ice in the country . In order to raise public awareness, the National Chamber of Mediator s will organize awareness campaigns in order to in form the public on h ow to resolv e variou s legal issues thr ough mediation. Awareness campaign topics selected in coordination with contributions and collaboration with civil society partners. Awareness campaigns organized. The National Chamber of Mediators (DHKA) Jan. 2020 Dec. 2021 Milestone 8: The National Chamber of Mediators will create Design of electronic The National Chamber of Mediators (DHKA) Jan. 2021 Dec. 2021 an electr onic database in order to recor d ev ery mediator who exercises his activ ity in this field, also within the access of ev ery interested cit izen but also transparency . databases. Commissioning and use of the database.
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AL0071Albania57ALBEuropeNational12020Access, Transparency and Accountability in JusticeThe Ministry of Justice website is fully functional with timely, easily understandable, accessible information and the appropriate capacities developed to ensure transparency and accountability for the citizensPublish more accessible and transparent information on Ministry of Justice websiteWhat is the public problem that the commitment will address? Access to justice not only includes providing citizens with legal resources, but also ensuring that the legal system is fair and equal. Justice reform is one of the key priorities of the Albanian government; however, citizen perceptions regarding the implementation of these reforms present a significant challenge. According to the “Trust in Governance 2019” opinion poll of 2500 randomly selected Albanians, while over half of citizens (52.7%) believe justice reforms will have a positive impact, only 31.5% believe the reforms are being implemented properly (48.5% believe they are not and 20% do not know). Improving the transparency of the Ministry of Justice and its subordinate institutions enables these institutions to be accountable to citizens and carry responsibility of the fulfillment of their designated duties, responsibilities and commitments in both their daily work and in executing justice reforms. In turn, the transparency and accountability of justice institutions are necessary preconditions for building public trust. Access to information necessitates that the relevant information is easily attainable and understandable by citizens. Albanian citizens have lacked timely and sufficient access to all the necessary documents and information in order to hold the Ministry of Justice and its subordinate institutions accountable. Additionally, documents that are available online, while a step in the right direction, may be too long or technical to be easily understood by citizens. Thus, in order to enable accountability through transparency the Ministry of Justice’s website requires substantial improvements through a coordinated and collaborative strategy that prioritizes on-going updating and improvement with emphasis on ensuring accessibility and relevance to citizens’ needs.

What is the commitment? This commitment uses a three part strategy to improve transparency and accountability of the Ministry of Justice and is subordinate institutions through an official website that citizens can rely on the timely and efficient update of documents of interest to citizens in formats that are easily understood by citizens and an improved internal reporting framework. Through a collaborative working group that includes the Ministry of Justice and subordinate institutions, NAIS and civil society organizations the commitment will develop a fully functional and citizen accessible Ministry of Justice website. This will include increasing not only the quantity of strategies, monitoring reports, and reports on the implementation of institution activities published, but also the accessibility of these publications through accompanying audiovisual communication, as well as published summaries of various reports in simplified language. In conjunction, a framework for increased cooperation and coordination of the activities and Commitments | Access, Transparency and Accountability in Justice | Commitment 7 responsibilities of the Ministry of Justice and its subordinate institutions will establish intra-institutional transparency and formalized mechanisms for accountability regarding these activities. Objective: To develop the necessary systems & mechanisms to ensure transparency and consequently promote accountability within the Ministry of Justice and its subordinate institutions through a fully functional website that publishes in real-time all information relevant to citizens in a clear and easily understood format and an intra-institutional operations and reporting framework. Expected results: Increased transparency and use of access to public information: • Fully operational Ministry of Justice website; • Information published on the website in real time and is relevant to citizens when requesting services; Improved accountability within the Ministry of Justice & subordinate institutions: • Working group ensures transparency is maintained; • Strengthened cooperation and coordination between relevant activities and responsibilities of the MoJ and its subordinate institutions.

How will the commitment contribute to solving the public problem? This commitment focuses on not only increasing transparency through the online publication of Ministry of Justice documents, but also on ensuring that the information is published in an easily understood format. Establishing a dedicated working group the Ministry of Justice (milestone 1) will take a structured and collaborative approach to improve the not only the quality and quantity of information available online, but also the accessibility of the content for non-technical citizens. An assessment report drafted by the working group and made available for public comment will identify where access to information can and should be improved to reflect the wants and needs of citizens (milestone 2). Fostering improved technical and professional capacity and the development of updating mechanisms and protocols will seek to ensure the sustainability of these improvements and maintain regular updating of the website (milestone 3). As public trust is being developed it is necessary to not only publish information, but to reach out to citizens through a variety of channels. Justice related strategies, action plans and their accompanying implementation and monitoring reports will not only be published and made public (milestone 4), but their conclusions will also be disseminated through audio-visual communication via TV appearances of the Minister, awareness campaigns, awareness activities, etc. (milestone 5). Accountability frameworks will be developed in coordination with relevant institutions in order to develop clear and transparent procedures and regulations (milestone 6) and reporting systems (milestone 7) for the Ministry of Justice and its subordinate institutions to help ensure duties are carried out efficiently, effectively and with integrity. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o • Increa sing the capacity to hav e a fully functional website will enable citizens greater access to resources & relev ant in formation; • Real-t ime information for citizen s in ca ses where they will request serv ices; • The drafting of the final report based on the current state of the internet will hav e a direct impact on improv ing the information requested by the public. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o • Monitoring reports, including those from civ il society will be published; • Establishment of working gr oups and cooperation tables with CSOs pr omotes external accountability ; • Reporting sy stem will be established and implemented ba sed on criteria for reporting sy stem selected with feedback from external experts / consultations. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o • Cooperation and coordination of activ ities will share the respectiv e responsibilities between the in stitutions; • Establishment of working gr oups and cooperation tables with CSOs en sures transparency efforts reflect the needs of citizens; • Citizen s able to prov ide feedback and contribute to the monitoring of the implementation of action plan activ ities Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o • Im prov ement & maintenance of MoJ website central to increasing the accessibility of in formation to citizens in order for them to contribute & hold public institutions accountable; • Use of audiov isual communication will increase accessibility of in formation to citizen s.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable and verifiable achievements to accomplish this meas ure Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Increase of technical and professional capacities of the Ministry of Justice in order to have a fully operational website, so the information is published on real time and the information is useful for citizens when seeking services Milestone 1: Establishment of a Working grou p established at the Ministry of Justice; National Agency for All su bordinate institutions; civil society ☐N o ☐Y es Jul. 2020 Dec. 2020 working gr oup at the Min istry of Justice (MoJ) in order to identify documents and pr ocesses that sh ould be published and how to make these more accessible (n on -technical language, diagrams, simplified concepts). MoJ. Working grou p inclu des members from civil society organizations. Information Society (NAIS) organizations participating in the working grou p Milestone 2: Analy sis and drafting of report on the current state of the web in which will highlight the in formation n eeded to improv e access to in formation to the public Drafted analysis report. Report published and made pu blically available with opportunity for civil society organizations to provide feedback. Ministry of Justice; National Agency for Information Society (NAIS) All su bordinate institutions; civil society organizations participating in the working grou p ☐N o ☐Y es Jul. 2020 Dec. 2020 Milestone 3: Website of MoJ and su bordinate in stitutions fully functional and accessible with detailed and complete published information. Website fully updated. Mechanisms established to ensure regular updating. Ministry of Justice; National Agency for Information Society (NAIS) All su bordinate institutions ☐N o ☐Y es Jan. 2021 Dec. 2021 Priority Measure 2: Increase transparency and use of access to public information Milestone 4: Increa sed transparency in making public the reporting of the strategies and the implementation of their action plans, as well a s the comprehensiv e activ ities of the in stitution. Publication of strategies, monitoring reports, implementation reports on the MoJ website. Publication of summaries of various reports in simplified language in order to be more accessible. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2020 Dec. 2022 Milestone 5: Audiov isual communication of the activ ity of the in stitution as a means of increased transparency (TV appearances of the Min ister, awareness campaigns, awareness Audiovisual communication integrated into communication procedures. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2020 Dec. 2022 activ ities, etc.) Priority Measure 3: Strengthen cooperation and coordination of relevant activities and responsibilities of the Ministry of Justice and its subordinate institutions, which will have a positive impact on transparency and accountability, including but not limited to, inspections conducted by the Ministry of Justice for institutions of dependence Milestone 6: Appr oval of manuals, in struction s, relevant internal rules for the most efficient functioning of the in stitution. In order for the in stitution to be a s efficient a s possible in its field of activ ity and policy -making, all internal regulations of the basic structures will be rev iewed. Manuals, instructions, relevant internal rules approved. All internal regulations of the basic structures reviewed. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2021 Jun. 2021 Milestone 7: Adopt an efficient reporting sy stem of the duties and respon sibilities of each in stitution in compliance with transparency and accountability . Ba sed on the rev ised regulation, the manner of reporting will be determined in order to meet transparency and accountability . Criteria for reporting system selected with feedback from external experts / consultations. Reporting system approved, adopted and integrated into the Ministry of Justice and all su bordinate institutions’ procedures. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2021 Jun. 2021
1/1/202012/31/2022Ministry of JusticeState actors involved Other government agencies involved: Dependent Institutions (Directorate of Free Legal Aid) Non-governmental agencies involved: Civil Society Organizations; Faculty of Law, University of Tirana000000000000000000000000000000000000010100000000000000001000000000000000000000002021NRNR
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AL0072Albania58ALBEuropeNational12020Fiscal Transparency to improve the coverage, quality and accessibility of information on public finances.Budget TransparencyPublish accessible budget information online for citizen engagementWhat is the public problem that the commitment will address? Transparency, public participation, and legislative oversight in the development of budgets creates better outcomes and are the main issues to better improve the citizen access on fiscal documents.Increasing accountability over the budget and fiscal cycle deters waste and corruption and ensures that budgetary decisions and spending reflect the people’s interests. Through transparency, public participation and legislative oversight this openness can help combat corruption. Increasing transparency and public participation across the budget and fiscal cycle is particularly important for Albania. In recent years fiscal transparency has been increasing in Albania. Between 2010 and 2019 Albania’s score on the Open Budget Index6 (OBI) has increased from 33 to 55 out of a possible 100. While encouraging, according to the OBI’s 2019 assessment Albania have done progress but still does not publish enough material to support informed public debate on the budget7 . In the 2019 assessment of the online availability, timeliness, and comprehensiveness of eight key budget documents Albania ranked 43r d out of 117 countries. In order for fiscal transparency to facilitate the citizen empowerment necessary to scrutinize public finances and therefore promote public financial accountability the publication of documents alone will not be sufficient. Without increasing the accessibility of fiscal information fiscal transparency will not be effective in promoting more accountable fiscal governance. Thus, efforts towards fiscal openness in Albania will aim to facilitate increased public understanding. The OBI has recommended that Albania expand the financial and policy information in the Executive's Budget Proposal, Year-End Report, and Mid-Year Review to be more specific, disaggregating information to provide stakeholders with a more comprehensive understanding.

What is the commitment? Budget transparency consists of publishing budget reports and relevant financial data in formats that are understandable and accessible to all citizens will help to develop the fiscal transparency necessary for citizens to be well enough informed to participate in public debate on aspects of the budget and to meaningfully engage and participate in the planning and execution of the budget. 6 The OBI measures public access to informa tion on how the central government raises and spends public resources and assesses the online availability, timeliness, and comprehensiveness of eight key budget documents 7According to the OBI a fiscal transparency score of 61/100 or higher indicates a country likely publishes adequate information for informed public debate Commitments |Fiscal Transparency | Commitment 8 Due to the technical nature of many public budget and fiscal documents in order for fiscal transparency to be achieved this commitment will establish the timely publication information in a format that is not only easily accessible online, but is also easily understood, uses plain language and includes accompanying supplementary resources or information that explain more complex or technical concepts in laments terms. Further efforts shall be made to engage the public in the budget process so as to promote public accountability to citizens through civic participation. Objective: Albania’s commitment to improving budget transparency aims to guarantee a public finance system that promotes transparency, accountability, fiscal discipline and efficiency in the management and use of public resources to improve the quality of service delivery and economic development. The commitment aims to achieve enhanced accountability and transparency through better financial and non-financial performance reporting in line with international standards to improve coverage, quality and accessibility of information on public finances and promote civic engagement throughout the budget cycle. Expected results: • A sustainable statistical system for the general government units is in place; • Timely and reliable government financial statistics; • Published in year and annual financial reports contain accessible financial and non-financial performance information; • Strengthened financial oversight and management of the fiscal risks; • Formal opportunities provided for the public to engage in the planning and execution of the budget; • More structured and timely engagement with citizens, civil society organizations and academia in budget planning, monitoring and reporting.

How will the commitment contribute to solving the public problem? To establish increased budget transparency this commitment will prioritize alignment with international methodologies for statistical information, strengthening the sale, scope, timeliness and accessibility of the information published and create opportunities for citizens to engage in the budget process. The timely publication of government national accounts in accordance with the European System of Accounts (ESA) 2010 and using a revised statistical system (milestone 1) aims to ensure the reliability of published government accounts and provide a framework for efficient and accurate complication and publication of financial statistics that aligns with international best practices. To promote public financial oversight and accountability an improved fiscal risk statement will be developed in order to better monitor and mitigate any financial risks (milestone 2). Increasing fiscal transparency requires that the information available be relevant and timely. As such, budget execution and financial annual (milestone 3) and mid-year (milestone 4) reports will be published in year. They will include plain language and supplementary non-financial performance information to be easily accessible to citizens and promote comprehensive of budget related information and reports. Finally a budget hearing calendar for key budget processes will enable (milestone 5). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o As one of the ex pected results is ‘Published upgraded g ov ernment y early budget execution report’ through this commitment more budgetary and fiscal in formation will be accessible to the public through m ore simplified and under standable formats. These upgraded reports will utilize simplified language in order to be understandable by a n on -expert audience. Budget in formation will be improv ed a s stated abov e, but will also be made more accessible through publication on multiple channels including the regular gov ernment websites, a s well a s the OGP website to better reach all cit izen s who may be inter ested in the topic. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Increa sed transparency on budg et issues will make the g ov ernment m ore exposed in the ey es of cit izen s h ow the public money are managed and spent and therefor e, more accountable to the public. Through the increa sed av ailability and accessibility of fiscal information commitment makes the g ov ernment accountable to the public and not solely to internal sy stems, a s one of the main principles that transparency aims to pr omote is the increa se of accountability of the g ov ernment to the public. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o This idea improv es opportunities and capabilities for the public to inform or influence decision s, a s it creates more accessible information and on e of its priority measures is to increase citizen’s engagement in the budget pr ocess. The implementation of a budget calendar for hearing sessions, where CSOs are the main stakeholder s, is intended to create and improv e a culture of collaboration and the env ironment for collaboration between CSOs and the g ov ernment. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o Technological innov ation through the u se of a v ariety of channels (MoFE website, OGP website, social network, media, etc.) will be used to pr omote and enhance transparency and engagement through the publication of notification s/news/information relating to the budget that may be of interest to the public. The u se of a v ariety of communication mediums will help to promote continued and increasing engagement with the public and ov er time public trust.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: 'Government National Accounts' Timely and reliable Government Financial Statistics' Milestone 1: 'Gov ernment National Accounts-Timely and reliable Gov ernment Financial Statistics Compilation of Government National A ccounts according to International Methodology (ESA 2010). The number of tables constru cted against the total requirements was used to measure this indicator. 1. A sustainable statistical system for the general government units is in place; 2. EDP tables will be revised using statistical system created. The Institute of Statistics (IN STA T) Ministry of Finance and Economy (MOFE); Bank of Albania (BoA ) ☐N o ☒Y es (w hich one?) Compile National Government Account according to international methodologies (ESA 2010 and GFS 2014) Jan. 2020 Dec. 2021 Priority Measure 2: 'Financial and performance monitoring and reporting' Published in year and annualbudget execution reports Milestone 2: Fiscal risk management: Strengthened financial ov er sight and management of the fiscal risks in order to hav e an improv ed FRS with more fiscal risks monitored and mitigated if necessary . An improved Fiscal Risk Statement. MoFE Bu dget Institutions, Water Su pply Sector and other SOE-s, Line Ministries, Contracting Authorities for Concession/PPP contracts with bu dget su pport. ☐N o ☒Y es: Presentation Fiscal risks in Fiscal Risk Statements Jan. 2020 Dec. 2022 Milestone 3: Pu blished g ov ernment y early budget execution report. Published in year and annual financial reports contain accessible financial and non-financial performance information MoFE Line Ministries; Bu dget Institutions ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 4: Pu blished in -y ear budget ex ecution reports, including the mid-y ear rev iew. Published in year and annual financial reports contain accessible financial and non-financial performance information MoFE Line Ministries; Bu dget Institutions ☒N o ☐Y es Jan. 2020 Dec. 2022 Priority Measure 3: Citizens’ engagement in the planning and execution of the budget Milestone 5: Formal opportunities are pr ov ided for the public to engage in the planning and execution of the budget. A budget hearing calendar with key bu dget processes is in place and implemented. MoFE Line Ministries; Bu dget Institutions ☒N o ☐Y es Dec. 2020 Dec. 2022
1/1/202012/31/2022Ministry of Finance and EconomyState actors involved Other government agencies involved: The Institute of Statistics (INSTAT), Water Supply Sector and other SOE-s, Line Ministries, Contracting Authorities for Concession/PPP contracts with budget support, Non-governmental agencies involved:Most of the CSO in Albania, which mission is related with economic development and public finance issues/ Universities/ Faculty of Economy.000000000000000000000000001110000000000000000000000000001001010000000000000000002021NRNR
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AL0073Albania59ALBEuropeNational12020Fiscal Transparency to improve the coverage, quality and accessibility of information on public finances.Transparency on RevenueImprove reporting on public finance informationWhat is the public problem that the commitment will address? Fostering a public administration that operates with integrity requires establish complimentary systems with procedures and rules that eliminate opportunities for public servants to exploit their position for personal gain. When complex and opaque systems are in place a lack of oversight establishes opportunities for corruption. Without fiscal transparency and oversight institutions able to scrutinize revenues corruption can place in the form of: collusion (such as prior agreements to fix prices or terms), patronage (favoritism whereby a person or company is hired/contracted by the public administration regardless of qualifications because of affiliations or connection to government officials), conflicts of interest (whereby an individual is confronted with a choice between their duties and responsibilities and their private interests which can result in a misuse of public resources) and graft (political corruption where government officials benefit from intentionally misdirecting public funds to be purchased at a higher cost from specific venders). Because a lack of transparency on government revenues can provide opportunities to hide corruption it can also hamper public trust. Transparency of government revenues and assets promotes public integrity by deterring corrupt behavior and by enabling oversight institutions to hold accountable government officials and institutions. Systems that require this transparency help ensure public officials remain honest which consequently build public trust in government.

What is the commitment? Increasing revenue transparency consists of publishing and making available all relevant financial data regarding the revenues collected by government from various industries- bringing industry, government and civil society stakeholders into the monitoring process.Information will be in a format that is understandable and accessible to all citizens, such as through the use of plain language and accompanying information to explain more complex aspects. To promote transparency of public revenues this commitment establishes and publishes a public asset inventory and register that aligns with international public-sector accounting standards and follows an updated and improved methodology and policies for public asset valuation including depreciation and impairment of assets. Commitments |Fiscal Transparency | Commitment 9 Objective: The objective of this commitment is to enhance accountability and transparency through better financial and non-financial performance reporting in line with international standards to improve coverage, quality and accessibility of information on public finances. Further efforts shall be made to engage the public in the process. Expected results: • Accounting is in compliance with appropriate international public sector accounting standards; • Preparation and publication of the full asset registry of public sector, based on the improved regulations for the valuation and inventory of these assets.

How will the commitment contribute to solving the public problem? To develop a sustainable system for increasing the transparency and accessibility of public revenue information this commitment will take a phased approach to presenting accruals-based government financial statements. It will ensure that public accounting and legal acts are in compliance with international best practices (International Public Sector Accounting Standards (IPSAS)) through an approved strategic action plan (milestone 1). Guided by an approved methodology an inventory of assets will be implemented in all central government institutions (milestone 2). Guidelines and policies will be improved or developed for the recognition and valuation of assets (milestone 3) and the depreciation and impairment of assets (milestone 4) in compliance with agreed upon standards. Public asset management will be improved through the development and publication of a full asset registry for the entire public administration. Based on the improved regulations established by milestones 1-4 a methodology will be developed with guidelines for preparing the full asset inventory (milestone 5). This methodology will ensure that public institutions accurately and comprehensively disclose public revenues and thus will limit opportunities for unethical practices to be hidden and promote civil engagement and understanding. The public asset inventory will then be recorded into the Albanian Government Financial Information System (AGFIS) (milestone 6) for budgetary institutions with AGFIS access and into excel for budget institutions without direct access to AGFIS (milestone 7) which will enable traceability and oversight. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o This commitment increa ses the amount of in formation and data on public a ssets. An improv ed sy stem with clear guidelines impr ov es the quality of the information available by en suring that the in formation is comprehensiv e, accurate and updated. It also focu ses on u sing internationally agreed best practices and standards to ensure easy comprehension and comparability of data. Information will be in a format that is under standable and accessible to cit izens through the u se of plain language where possible and supplementary information to explain more complex subjects. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Increa sed transparency makes the g ov ernment more exposed in the ey es of citizens regarding how public m oney is generated and collected. Through the improv ement of certain pr ocedures and methodologies and rules and the establishment of others, all in alignm ent with international best practices, this commitment dev elops the framework necessary to hold the public inst itution s accountable for their asset disclosures and v aluations. Through partnerships with SECO the inv entory and r egister will pr omote accountability to external, as well as internal authorities. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o By making public rev enue information more accessible, through a standardized methodology that utilizes transparent guidelines the public is able to be better informed on public finances and thus, can contribute feedback to inform or in fluence the relevant gov ernment action s and policies. Furthermore, by making available all relev ant financial data regarding the rev enues collected by gov ernment fr om variou s industries this commitment will bring indu stry , gov ernment and civ il society stakeholder s into the m onitoring pr ocess. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o The functioning of the electr onic information sy stem the Albanian Gov ernment Financial In formation Sy stem (AGFIS) will support the functionality of the register. It will also help en sure that the data uploaded is complete and comprehensiv e in compliance with the set standards to ensure it pr omotes transparency and traceability such that the public institution s can be held accountable.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Accounting is in compliance with appropriate international public-sector accounting standards. Milestone 1: Legal acts and accounting standards in line with International Pu blic Sector Accounting Standards (IPSAS) and approv ed country strategic action plan are in place. Moving on a phased basis to presenting accruals-based government financial statements Ministry of Finance and Economy (MoFE) World Bank; The Economic Cooperation and Development of the Swiss State Secretariat for Economic Affairs (SECO) ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 2: Inv entory of assets implemented in all central g ov ernment in stitutions, ba sed on the appr ov ed methodology . Asset inventory implement across all central government institutions MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 3: Guidelines for recognition and valuation dev eloped/updated. Guidelines developed. MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 4: Depreciation and impairment policies dev eloped (in line with the strategy for implementing accounting standards). Policies developed. MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Priority Measure 2: Improved Assets management: Preparation and publication of the full asset registry of public sector based on the improved regulations for the valuation and inventory of these assets. Milestone 5: Methodology and guidelines for a full public asset inv entory in Central Gov ernment (CG) inst itution s prepared. Methodology and guidelines prepared based on improved regulations for asset valuation and inventory MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 6: Full public assets inv entory is recor ded in the Albanian Gov ernment Financial In formation Sy stem (AGFIS)by th ose Budgetary In stitutions (BIs) which hav e direct access in this sy stem. Public assets recorded into the A GFIS MoFE Bu dgetary Institutions selected to have direct access in A GFIS ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 7: Full public assets inv entory is recor ded in Excel (for BIs which n ot hav e direct access in AGFIS). Public assets recorded into Excel MoFE Bu dgetary Institutions with no direct access in A GFIS ☒N o ☐Y es Jan. 2020 Dec. 2022
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AR0001Argentina11.1ARGAmericasNational12013E-Government and Public ServicesFirma DigitalDigital SignatureSe realizarán acciones de promoción sobre la utilidad de la adopción de la Firma Digital en los Ministerios de la Administración Pública Nacional que aún no la hayan adoptado.  Se creará un nuevo marco regulatorio para flexibilizar la implementación y uso de la Firma Digital, que permita una disminución de tiempo y de complejidad.
NA31/12/2013Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de MinistrosNA0000000000000000000000000000000000000000000000000000000010100000000000000000000020150Gobierno electrónico y servicios públicos
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AR0002Argentina11.2ARGAmericasNational12013E-Government and Public ServicesSoftware Público ArgentinoArgentine Public Software Se promoverá el uso del Repositorio de Software Público Argentino dentro de las dependencias del Estado Nacional y se brindará asistencia técnica a los organismos nacionales, provinciales y municipales que así lo requieran.  Se creará la plataforma online para compartir aplicación y proyectos.  Se avanzará en aplicaciones para la gestión del conocimiento por comunidades técnicas de Software Público.  Se emprenderán acciones en pos de normar sobre la Licencia de Software Público.NA31/12/2013Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de MinistrosNA0000000000000000000000000000000000000000000000000000000010000000000000000000000020150Gobierno electrónico y servicios públicos
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AR0003Argentina11.3ARGAmericasNational12013E-Government and Public ServicesPrograma Nacional de Infraestructura Critica de Información y Ciberseguridad
(ICIC) e Internet Sano
National Program for Critical Infrastructure Information and Cyber ​​Security (ICIC) and Internet SanoSe promoverá la concientización de la protección de las infraestructuras críticas de información y la ciberseguridad dentro de las dependencias del Sector Público Nacional, brindando asistencia técnica a los organismos nacionales, provinciales y municipales que lo requieran. Se actualizará la Estrategia Nacional ICIC. Se dictarán talleres y charlas técnicas sobre Ciberseguridad. Se formularán ejercicios de respuesta a incidentes. Se creará la Política de Seguridad de la Información.  Se generarán nuevos contenidos para concientización de la ciudadanía. Se desarrollarán exposiciones y conferencias de concientización. Se concertarán alianzas público-privadas para la creación y difusión de contenidos.NA31/12/2013Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de Ministros
NA0000000000000000000000000000000000000000000000000000000110000000000000000000000020150Gobierno electrónico y servicios públicos
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AR0004Argentina11.4ARGAmericasNational12013E-Government and Public ServicesSistema electrónico de Contrataciones PúblicasElectronic Procurement System Las contrataciones comprendidas en ese régimen pueden realizarse en formato digital firmado digitalmente, utilizando los procedimientos de selección y las modalidades que correspondan.  Los organismos están obligados a aceptar el envío de ofertas, la presentación de informes, documentos, comunicaciones, impugnaciones y recursos relativos a los procedimientos de contratación, en formato digital firmado digitalmente y se considerarán válidas las notificaciones en dicho formato.  Los documentos firmados digitalmente tendrán el mismo valor legal que los documentos en soporte papel con firma manuscrita y serán considerados como medio de prueba de la información contenida en ellos.  La disponibilidad de toda la información en Internet para su consulta, que garantice la generación de oportunidades comerciales a nuevos potenciales oferentes y el control social directo sobre las compras que realiza el gobierno.  La realización de estadísticas útiles para la toma de decisiones, como por ejemplo: estudios sobre perfiles de proveedores, sobre desarrollo de oferentes, sobre políticas de compra consolidadas, sobre tipos de bienes a ser adquiridos, sobre la planificación de las compras.  Se optimizará el portal Argentina Compra www.argentinacompra.gov.ar. Actualmente se encuentra en desarrollo un sistema electrónico de contrataciones públicas que será aplicable a todos los procedimientos de selección por parte del contratista estatal.  Se avanzará en el proceso de designación de enlaces en cada Ministerio que sean responsables de remitir toda la información sobre compras y contrataciones a la base de Argentina Compra.NA31/12/2013Oficina Nacional de Contrataciones. Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de MinistrosNA1000000001000000000000000000000000000000000000000000000010000000000000000000000020150Gobierno electrónico y servicios públicos
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AR0005Argentina11.5ARGAmericasNational12013E-Government and Public ServicesDespapelización
DespapelizaciónSe elaborará un manual de digitalización y gestión documental electrónica para los organismos y dependencias del Estado Nacional. NA31/3/2014Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de Ministros.NA0000000000000000000000000000000000000000000000000000000010000000000000000000000020150Gobierno electrónico y servicios públicos
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AR0006Argentina11.6ARGAmericasNational12013E-Government and Public ServicesAmpliación de la Encuesta TIC (ENTIC)Expansion of the Ict Survey (ENTIC) En el marco del Grupo Trabajo de la Agenda Digital Argentina se creará un grupo de trabajo para la delimitación de prioridades de medición sobre acceso y uso de TIC en los sectores que se consideren prioritarios.  Discusión y delimitación de definiciones conceptuales que den soporte a la construcción de indicadores.  Generación de procesos y mecanismos de colaboración interinstitucional en la construcción de sistemas de información sobre TIC.
NA30/6/2013INDEC y Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de MinistrosNA0000000000000000000000000000000000000000000000000000000110000100000000000000000020150Gobierno electrónico y servicios públicos
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AR0007Argentina12.1ARGAmericasNational12013Transparency and Acess to Public InformationCreación de un portal de Datos PúblicosCreating a Public Data PortalEl portal de Datos Públicos contendrá información presupuestaria, de licitaciones y contrataciones públicas, salarios de los empleados públicos e información general del Estado Nacional. Los datos estarán disponibles de forma interactiva y dinámica para facilitar su comprensión y utilización por parte de la ciudadanía, como así también en formato abierto y reutilizable.NA31/12/2013 Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de Ministros de la NaciónNA1000000011000000000000000011000000000000000000000000000010001000000000000000001020150Transparencia y acceso a la información pública
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AR0008Argentina12.2ARGAmericasNational12013Transparency and Acess to Public InformationManual de Buenas Prácticas de Gobierno AbiertoBest Practices Manual Open GovernmentSe elaborará un Manual de Buenas Prácticas de Gobierno Abierto que contenga estándares básicos que todo gobierno debería adoptar para ser abierto, transparente y que rinda cuentas a la ciudadanía. Se fomentará la participación de los tres poderes a nivel del gobierno nacional, los gobiernos provinciales y locales para su elaboración, como así también se distribuirá y promoverá la utilización del documento por parte detodos los organismos estatales, tanto nacionales como provinciales y locales.NA31/12/2013Grupo de Trabajo de Gobierno Abierto de la Agenda Digital Argentina, Jefatura de Gabinete de Ministros de la Nación.NA0000000000000000000000000000000000000000000000000000000000000000000000000000000020150Transparencia y acceso a la información pública
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AR0009Argentina12.3ARGAmericasNational12013Transparency and Acess to Public InformationNuevo Portal de Trámites New Procedures PortalEl Estado Argentino lanzará un nuevo portal de Trámites con el fin de brindar a los ciudadanos, de manera simple y accesible, información vinculada a la gestión de aquellas tramitaciones que se efectúan ante la Administración Pública Nacional. Este portal, una única plataforma virtual, incluirá información textual, videos, imágenes, links a sitios web, comunicación vía redes sociales, mayor accesibilidad e inclusión social con la presentación de video-trámites en Lengua de Señas Argentina (LSA), gestión de trámites en línea, organismos georeferenciados, entre otros. El gobierno argentino se compromete a darle una ampliaapoyatura a la guía de trámites unificada, donde figuren todas las tramitaciones comprendidas en la órbita del Estado Nacional. Allí el ciudadano podrá consultar la dependencia que compete al trámite que debe realizar. NA31/12/2013Oficina Nacional de Innovación de Gestión de la Subsecretaría de Gestión Pública. Jefatura de Gabinete de Ministros.NA0000000000000000000000000000000000000000000000000000000010000000000000000000000020150Transparencia y acceso a la información pública
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AR0010Argentina12.4ARGAmericasNational12013Transparency and Acess to Public InformationMapa del EstadoState MapEste sitio permitirá conocer y acceder a los organigramas de los organismos de la Administración Pública centralizada y descentralizada. Asimismo, brindará información sobre la normativa relacionada con dichas estructuras, proporcionando versiones articuladas de ellas (en caso que corresponda), designaciones, entre otras.NA31/12/2013Oficina Nacional de Innovación de Gestión de la Subsecretaría de Gestión Pública. Jefatura de Gabinete de MinistrosNA0000000000000000000000000000000000000000000000000000000110000000000000000000000020150Transparencia y acceso a la información pública
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AR0011Argentina12.5ARGAmericasNational12013Transparency and Acess to Public InformationPlan de capacitación de enlaces y responsables de acceso a la información
pública
Link Training Plan and Those Responsible for Access to Information PublicPlan de capacitación de enlaces y responsables de acceso a la información1/7/2013NASubsecretaría para la Reforma Institucional y Fortalecimiento de la Democracia.NA0000000000000000000000000000000000000000000000000000000100000000000000000000000020150Transparencia y acceso a la información pública
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AR0012Argentina12.6ARGAmericasNational12013Transparency and Acess to Public InformationMatriz de procesamiento de datos del Decreto 1172/2003Data Processing Matrix of Decree 1172/2004Se creará una nueva matriz de procesamiento de datos que permita producir estadísticas inmediatas y de manera mucho más rápida a la actualmente existente. Será una plataforma interna, a la cual podrán acceder todas las jurisdicciones abarcadas por el Decreto 1172/2003, que agilizará la producción, distribución y puesta en conocimiento de la información obtenida.NA31/12/2013Subsecretaría para la Reforma Institucional y Fortalecimiento de la Democracia. Jefatura de Gabinete de MinistrosNA0000000000000000000000000000000000000000000000000000000010001000000000000000001020150Transparencia y acceso a la información pública
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AR0013Argentina12.7ARGAmericasNational12013Transparency and Acess to Public InformationProyecto de Ley para la reforma del Poder JudicialBill to Reform the JudiciaryEl Poder Ejecutivo Nacional se compromete a presentar un proyecto de Ley al Congreso Nacional para la reforma del Poder Judicial, con el objetivo de lograr una justicia legítima, democrática y ágil. Se busca con él generar mayores niveles de publicidad, transparencia y acceso a la información pública en relación con los actos del Poder Judicial, las declaraciones juradas de los funcionarios de los tres poderes del Estado y las causas judiciales en todos los tribunales del país.NA31/12/2013NANA1000000000100000000000000000000000000101000000000000000001000000000000000000001020150Transparencia y acceso a la información pública
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AR0014Argentina13.1ARGAmericasNational12013Citizen ParticipationFederalización de los Grupos de Trabajo de la Agenda DigitalFederalization of the Working Groups of the Digital AgendaSe desarrollarán mecanismos e iniciativas para convocar a gobiernos provinciales y locales que quieran implementar los grupos participativos y transversales que conforman hoy la Agenda Digital Argentina (Interoperabilidad, Gobierno Abierto, Geoinformación, Gestión Documental, Software Público, entre otros), con el propósito de modernizar su administración y fomentar la participación de las organizaciones sociales y de la ciudadanía en general.
NA30/6/2014Subsecretaría de Tecnologías de Gestión, Jefatura de Gabinete de Ministros.NA0000000000000000000000000000000000000000000000000000000010000100000001000000000020150Participación ciudadana
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AR0015Argentina13.2ARGAmericasNational12013Citizen ParticipationEvento nacional de Gobierno AbiertoOpen Government National EventEl Gobierno Nacional se compromete a fomentar la implementación de políticas de transparencia y datos abiertos, tanto en todos los organismos de la Administración Pública Nacional, como en los gobiernos provinciales y municipales. Para ello, se realizará un evento nacional sobre gobierno abierto al que acudan representantes de los organismos nacionales, provinciales y municipales. Aquellas localidades que hayan implementado iniciativas exitosas en la materia expondrán sus experiencias; se fomentará la creación de nuevas iniciativas y proyectos en más provincias y municipios.
NA31/3/2014Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de Ministros de la NaciónNA0000000000000000000000000000000000000000000000000000000100001000000000000000001020150Participación ciudadana
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AR0016Argentina13.3ARGAmericasNational12013Citizen ParticipationHackatón de datos públicosHackathon Public DataSe realizará un encuentro de desarrolladores, programadores web y diseñadores en el que el Gobierno Nacional pondrá a disposición datos públicos para que puedan ser explotados y reutilizados.NANASubsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de Ministros de la NaciónNA0000000000000000000000000000000000000000000000000000000100000100000000000000000020150Participación ciudadana
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AR0017Argentina13.4ARGAmericasNational12013Citizen ParticipationFomentar los mecanismos de participación previstos en el Decreto 1172/03Encouraging Participation Mechanisms Provided by Decree 1172-1104Además del mecanismo de acceso a la información pública, el Decreto 1172/03 contiene otros procedimientos variados y útiles para la participación ciudadana (las audiencias públicas, el registro de audiencias de intereses y la creación participada de normas).  Se capacitará a funcionarios de cada Ministerio sobre la manera en que pueden realizarse procedimientos de audiencias públicas, previos a decidir sobre aspectos trascendentes de interés público.  Se implementarán mecanismos amplios de difusión - a nivel interno del Estado y externo- en medios masivos de comunicación, redes sociales y mediante envío amplio de correos electrónicos.  Se elaborará un Manual de Elaboración Participativa de Normas, destinado a capacitar a los distintos agentes de la Administración Pública (tanto Nacional, provincial como municipal), con el objetivo de fomentar este reglamento, mostrar casos en los que se haya utilizado, despejar duda que surjan al respecto, etc. El manual se repartirá a todo tipo de entidades públicas, acompañado de reuniones de información y asesoramiento. NA31/3/2014Subsecretaría para la Reforma Institucional y Fortalecimiento de la Democracia. Jefatura de Gabinete de Ministros de la NaciónNA1000000000100000000000000000000000000000000000000000000100000100000000000000001020150Participación ciudadana
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AR0018Argentina13.5ARGAmericasNational12013Citizen ParticipationReglamentación de la ley 26653Regulation of Law 26654Establecimiento de la autoridad de aplicación. Función de la autoridad de aplicación. Normas y requisitos de accesibilidad que deberán ser aprobadas por la ONTI, para que el desarrollo de software o hardware adquirido por el Estado Nacional contemple los requisitos técnicos establecidos por dicha oficina.NA30/4/2013Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de Ministros de la NaciónNA0000000000000000000000000000000000000000000000000000000100000000000000000000000020150Participación ciudadana
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AR0019Argentina13.6ARGAmericasNational12013Citizen ParticipationMejora del Programa Carta Compromiso con el CiudadanoImproved Commitment Letter Citizen ProgramReformulación del marco conceptual original del PCCC. El objetivo de esta reformulación es aportar bases conceptuales que contribuyan a orientar las acciones destinadas a incrementar la calidad de la gestión, la mejora de los procesos y la atención al ciudadano, la apertura de datos públicos, la participación ciudadana, la transparencia y la rendición de cuentas. Nuevos Compromisos de Gobierno Abierto y Participación Ciudadana. Coherente con el nuevo marco conceptual a desarrollar, las implementaciones del Programa en 2013 incluirán compromisos (estándares de calidad) de Gobierno Abierto. Estos se centrarán en la mejora de la participación ciudadana (compromisos más desafiantes, evaluados en el marco de la Evaluación anual del PCCC) y en la apertura de datos públicos, proponiendo a los organismos un esfuerzo mayor para garantizar la difusión en forma sistemática de los datos analizados (en su Comité de Calidad), del nivel de cumplimiento de los objetivos planteados, de sus informes de gestión y en general, de la información de datos primarios por ellos generados en formatos que el público pueda hallar, comprender, utilizar fácilmente y que favorezcan su reutilización. Desarrollo de una publicación de apoyo a la mejora de Herramientas de Participación Ciudadana. Se desarrollará un manual sobre herramientas de consulta a la ciudadanía. Se espera que esta obra resulte un apoyo actualizado para las acciones de capacitación en el ámbito del componente Participación Ciudadana. Generalización de la difusión de Compromisos de Calidad (estándares) del PCCC en la Guía de Trámites. Se espera que todo organismo adherido al PCCC, cuyos productos /servicios se encuentren en el portal de la Guía de Trámites, los difunda por esta vía de significativa llegada a la ciudadanía (Total de visitas de la Guía de Trámites en el año 2012: 1.183.670).Generalización de la difusión de compromisos de calidad (estándares) del PCCC en el sitio web de la Jefatura de Gabinete de la Nación. Todos los compromisos de calidad que asuman los organismos en las cartas a firmarse en 2013 -según el nuevo marco conceptual- serán difundidos como lo son actualmente los de las Cartas ya firmadas. Rediseño del tablero de Monitoreo del PCCC. En línea con el rediseño del marco conceptual se rediseñará el tablero de monitoreo y medición de los compromisos. El monitoreo tiene como objetivo obtener información permanente para los responsables políticos y operativos del programa, para las autoridades de los organismos y también para la ciudadanía, respecto de su grado de ejecución, la 23 forma de empleo de los recursos disponibles, el logro de resultados y la detección temprana de desvíos. El PCCC contribuye con este dispositivo al seguimiento periódico, con el fin de encontrar correspondencia entre lo planificado y lo realizado, para corregir o confirmar los rumbos establecidos. Se puede determinar así, mediante el seguimiento de indicadores, en qué medida los compromisos asumidos, las mejoras comprometidas, el cronograma de trabajo y los resultados se cumplen de acuerdo con lo planificado. El nuevo tablero contemplará la medición de los compromisos correspondientes a los componentes reformulados en el nuevo marco conceptual. Diseño y lanzamiento de la Carta Compromiso Difusión. Con un nuevo formato se implementará, en paralelo con la Carta Compromiso (matriz), una Carta Compromiso difusión que asegure la rápida y eficiente llegada a la ciudadanía de los compromisos de calidad asumidos por el organismo. La CCC Difusión deberá estar disponible en puntos de contacto presencial y virtual del organismo. Desarrollo de una herramienta para evaluar el componente Calidad de Atención al ciudadano. Se diseñará e implementará una herramienta de recolección de datos que proporcione información acerca de la capacidad del organismo para brindar atención de calidad al ciudadano, tanto de manera presencial como remota/virtual. A partir de esta herramienta se espera contar con información sistemática y comparable para el seguimiento de la evolución del nuevo componente Atención al Ciudadano.NA31/12/2013NANA0000000000000000000000000000000000000000000000000000000110000100000000000000000020150Participación ciudadana
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AR0020Argentina21ARGAmericasNational12015Mejoramiento de los servicios publicosDesarrollo de capacidades estatales en Gobierno AbiertoState Capabilities in Open GovernmentProblema: El desarrollo de políticas en materia de gobierno abierto encuentra sus limitaciones al momento de su implementación en los diferentes niveles de gobierno. La ausencia de una visión homogénea, así como la falta de debate entre múltiples actores respecto a que es el gobierno abierto, conduce por un lado, al no reconocimiento de políticas públicas que se enmarcan en estos principios, y por otra parte a la imposibilidad de institucionalizar mecanismos que mejoren la interacción entre la ciudadanía y el Estado, a fin de incrementar la inclusión social con la colaboración de actores estratégicos que colaboren para alcanzar dicho fin. Además, tomando de referencia las recomendaciones del informe de auditoría externa sobre el I Plan de Acción, se hace hincapié en diseñar procesos más inclusivos y participativos en la elaboración de los planes de acción. Objetivo: Fomentar el desarrollo del gobierno abierto, mediante capacitaciones; abrir el debate en torno a la temática; generar, incorporar y mejorar los mecanismos de participación, a nivel federal y con la colaboración de diversos actores gubernamentales y no gubernamentales.Consolidar una visión sobre el gobierno abierto a nivel federal y fortalecer los mecanismos de interacción entre Estado y sociedad. Relevance: Tecnología e Innovación para generar capacidades dentro del Estado, y generar redes fuera de él, para poder avanzar en línea con la profundización de las políticas de gobierno abierto, abriendo espacios de interacción. Participación para el diseño e implementación de políticas de gobierno abierto de forma colaborativa y el desarrollo de capacidades innovadoras tanto dentro de las administraciones públicas como en las organizaciones de sociedad civil de todo el país. Ambición: Que se impulsen espacios de debate y formación, lo cual permitirá que diferentes áreas gubernamentales, así como diversos actores de la sociedad civil se integren en la dinámica que el gobierno abierto ofrece. Con la incorporación de más actores se pretende ajustar las políticas públicas y las acciones de gobierno a las demandas y necesidades de la ciudadanía con su activa colaboración.9/1/20156/30/2017Coordinación de Gobierno Abierto - Subsecretaría de Tecnologías de Gestión - Jefatura de Gabinete de MinistrosInstituto Nacional de la Administración Pública, Consejo Federal de la Función Pública –Escuela de Gobierno. Grupo de trabajo de Agenda Digital. 00000000000000000000000000000000000000000000000000000001100001000000010000000000201700
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AR0021Argentina22ARGAmericasNational12015Incremento en la integridad públicaFortalecimiento del Portal de Datos PúblicosPublic Data PortalProblema: La creación del Portal de Datos Públicos se presentó como un compromiso en el primer plan de acción. Si bien el Estado argentino cuenta con una gran cantidad de organismos públicos nacionales centralizados y descentralizados que recolectan, almacenan y procesan información, por distintas razones (coordinación entre áreas de gobierno, desconocimiento o desconfianza) la cantidad de dataset publicados en el portal de Datos Públicos es limitada. Además, la manera en que la información se encuentra disponible solo permite su reutilización en un público específico, especializado en el manejo de base de datos. Asimismo, tomando de referencia la recomendación del Informe de Evaluación externa realizado en el I Plan de Acción por la Alianza para el Gobierno Abierto, donde se aconsejó: Generar mayores adhesiones al Sistema de modo tal que el Portal pueda convertirse en un punto neurálgico de la transparencia proactiva.  Continuar incrementando la cantidad de datasets disponibles y promover su actualización periódica. Desarrollar una campaña de difusión de esta iniciativa. Considerar las solicitudes por parte de los ciudadanos para identificar datasets que puedan resultar de interés a estos. Objetivo: Fortalecer y lograr un mayor desarrollo del portal de Datos Públicos de la Nación, incrementando la cantidad y calidad de los datos publicados en formatos abiertos y fomentando su utilización para generar nuevo valor. Descripción: Robustecer el Portal de Datos Públicos de la Nación con mayor cantidad y calidad de datasets publicados, involucrando a más áreas de gobierno. Relevancia: Transparencia para mejorar los vínculos de la ciudadanía con el Estado. Poner a disposición datos en formatos reutilizables y de fácil comprensión habilitando la generación de nuevo valor a partir de su uso. Rendición de cuentas para facilitar el acceso a datos públicos permitiendo hacer un seguimiento de la gestión de Gobierno e incluso generar nuevas posibilidades de negocios. Ambición: Que se incremente la transparencia de la gestión y la
posibilidad de que los ciudadanos puedan auditar la labor de Gobierno. En última instancia, iniciativas como éstas mejoran la calidad democrática, permitiendo generar nuevos lazos de confianza entre los Gobiernos y la ciudadanía, hacer un uso más eficiente de los recursos públicos y conocer el uso de los fondos públicos.
9/1/20156/30/2017Dirección Nacional de Datos e Información Pública Pública - Ministerio de ModernizaciónInstituto Nacional de la Administración Pública, Consejo Federal de la Función Pública, Ministerio de Agricultura, Ganadería y Pesca de la Nación, Procuración Penitenciaria de la Nación, Servicio Geológico Minero Argentino, Instituto Nacional de Asociativismo Económico y Social. 00000000000000000000000000000000000000000000000000000001100011000000010000000010201700
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AR0022Argentina23ARGAmericasNational12015Mejoramiento del servicio públicoDiálogo para la Formulación de Políticas Públicas para Personas con Discapacidad: Salud, Rehabilitación y Vida en ComunidadParticipatory Policies for People with DisabilitiesProblema: En Argentina, el número de personas con dificultades y limitaciones permanentes alcanza al 12,9% de la población según el último Censo (2010) realizado por el Instituto Nacional de Estadística y Censos (INDEC). La concepción de la discapacidad ha experimentado un importante desarrollo, pasando de un pensamiento enfocado exclusivamente en los estados de salud a una mirada más amplia que se extiende hacia un modelo universal con enfoque biopsicosocial que sirve de marco para pensar la salud-enfermedad-atención. Este marco conceptual fue adoptado por la Clasificación Internacional del Funcionamiento de la Discapacidad y de la Salud (CIF). Nuestro país ha firmado y ratificado la Convención sobre los Derechos de las Personas con Discapacidad, aprobada en la Asamblea General de la ONU el 13/12/2006, mediante la Ley 26.378 promulgada el 6 de junio de 2008. Dicha Convención adquirió jerarquía Constitucional mediante Ley N° 27.044 del 19/11/14. La Convención propone un nuevo paradigma a partir del cual la discapacidad deja de ser un tema de salud exclusivamente y comienza a abordarse como una cuestión de derechos humanos que deben ser garantizados en condiciones de igualdad. Objetivo: Promover la participación activa de las personas con discapacidad y Organizaciones de la Sociedad Civil para la formulación de políticas públicas. Las personas con discapacidad suelen tener una percepción clara acerca de su situación y necesidades, por consiguiente es preciso consultarlas y procurar su mayor participación. Pero sobre todo se precisa la participación, porque las personas con discapacidad tienen derecho a ejercer el control de sus vidas y, por tanto, se las debe consultar acerca de cuestiones que les atañen directamente, ya sea en relación con su salud, rehabilitación o la vida en comunidad (Organización Mundial de la Salud y Banco Mundial, 2011). Breve descripción: Se busca fomentar el diálogo para la definición de prioridades y la formulación de políticas públicas en discapacidad vinculadas a la salud convocando a dicho colectivo y a las organizaciones vinculadas. Relevancia: Participación para garantizar derechos en condiciones de igualdad demanda una mayor presencia del Estado, así como el desarrollo e implementación de políticas públicas de promoción de la salud, prevención de la discapacidad, políticas vinculadas a la recuperación funcional e inclusión social de las Personas con Discapacidad (Organización Mundial de la Salud y Banco Mundial, 2011). Estas políticas públicas, en el contexto actual, sólo son factibles de plasmarse mediante un accionar integrado y coordinado entre las distintas instituciones vinculadas con la temática y con una participación activa de las organizaciones sociales y de la ciudadanía en general. Ambición: Que se pueda abordar y adaptar las políticas y programas de discapacidad propiciando la autonomía de las personas en tanto sujetos de derecho.10/1/20156/30/2017Servicio Nacional de Rehabilitación – organismo descentralizado del Ministerio de Salud de la NaciónDefensoría del Pueblo de la CABA, Ministerio de Salud de la Nación, Coordinación de Gobierno Abierto. Universidad Tecnológica Nacional, Asociación Azul, UNICEF, Fundación Caminos, Fundación PuntoGov, Asociación Civil para la Igualdad y la Justicia (ACIJ), Asociación Gremial de Computación (AGC), Grupo de trabajo de Agenda Digital.00000000000000000000000000000000100100000000000000000001000001000000000000000000201700
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AR0023Argentina24ARGAmericasNational12015Incremento de la Integridad públicaPublicidad de la normativa y las políticas del Ministerio de Trabajo, Empleo y Seguridad Social: un derecho de todosAdvertising RulesProblema: La base de datos normativos actualmente no es pública y tiene serias incongruencias que dificultan su utilización. Las normas están distribuidos en 270 temas con criterios desactualizados y no siempre coherentes (250 de ellos han sido usados menos del 2% de las veces, mientras que 14 temas reúnen el 87% de la normativa cargada). Por otro lado, la información proveniente de las consultas de los ciudadanos no está disponible para el análisis de las necesidades que expresan y el impacto de las políticas públicas que se implementan. Objetivo: Convertir datos normativos en información disponible para la ciudadanía, y potenciar la participación colaborativa en el desarrollo de los servicios del Centro de Orientación al Ciudadano. Descripción: Disponibilizar los datos normativos del Ministerio en formato abierto en base a las demandas que realice la ciudadanía y con su colaboración. Relevancia: Transparencia para visibilizar la publicación de la base de datos normativa y registros de actos administrativos (entre ellos, convenios colectivos de trabajo, programas de mejora de la empleabilidad, acuerdos individuales de conciliación laboral, personería gremial, multas de fiscalización laboral) Participación para generar un espacio colaborativo con el fin de que los los usuarios puedan identificar necesidades y oportunidades de mejora en su publicación. Ambición: Que la sociedad civil se involucre activamente y con información de calidad en la formulación y evaluación de las políticas laborales y de empleo. 7/1/201411/30/2017Dirección General de Registro, Gestión y Archivo Documental - Subsecretaría de Coordinación – Ministerio de Trabajo, Empleo y Seguridad SocialNA00000000000000001100000000000000000000000000000000000001100011000001000000000010201700
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AR0024Argentina25ARGAmericasNational12015Incremento de la Integridad públicaUniversidad AbiertaOpen UniversityProblema: La Oficina de Acceso a la Información Pública se creó en mayo de 2010 mediante la Resolución del Consejo Superior - CS 519/2010 para garantizar el ejercicio del derecho de acceso a la información en el ámbito de todas las dependencias y Facultades de la Universidad de Buenos Aires. Y el programa Universidad Abierta fue creado tres años más tarde a través de la Resolución CS 8239/2013 en la órbita de acciones de la Oficina de Acceso a la Información Pública, aunque hasta el momento no se llegó a implementar. Objetivo: Puesta en marcha del programa Universidad Abierta. Descripción: Fortalecer el acceso a la información pública mediante el programa Universidad Abierta con la participación activa de los actores interesados. Relevancia: Transparencia para ejercer de manera más acabada la libertad de expresión y pensamiento, asimismo, contribuye a la promoción de la transparencia en la administración pública, a mejorar la eficiencia y la toma de decisiones en el ámbito público, a incrementar la confianza en las instituciones públicas y a mejorar la relación con la ciudadanía. Participación colaborativa para fomentar el diálogo multisectorial. Ambición: Que se fortalezca y fomente la Alianza por la Universidad Abierta a través de un diálogo multisectorial con diferentes actores de la sociedad que genere debates e intercambios a través de los cuales la Universidad se comprometa a convocar, recibir y escuchar a representantes sociales de diferentes ámbitos para enriquecer sus planes estratégicos, para mejorar la apertura institucional y comunicación con la comunidad y para responder a demandas específicas de las organizaciones no gubernamentales y la comunidad.9/1/20156/30/2017Oficina de Acceso a la Información Pública. Secretaría General de la Universidad de Buenos Aires (UBA)Coordinación de Gobierno Abierto - Subsecretaría de Tecnologías de Gestión de la Jefatura de Gabinete de Ministros; miembros del Ministerio de Desarrollo Social, del Ministerio de Turismo, del Ministerio de Planificación Federal, y del Consejo Federal de la Función Pública - Secretaría de Gabinete de la Jefatura de Gabinete de Ministros.Universidad de Buenos Aires, Universidad Nacional de Entre Ríos. Grupo de trabajo de Agenda Digital. Asociaciones de la sociedad civil: Poder Ciudadano, Directorio Legislativo, Asociación Civil por la Igualdad y la Justicia (ACIJ), Asociación Gremial de Computación (AGC).10000000001000000000000000000000000000000000000010010001100001000000000000000010201700
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AR0025Argentina26ARGAmericasNational12015Incremento de la Integridad públicaDesarrollo de nuevos compromisos en término medioNew Commitments in AverageProblema: En diciembre de 2015 en la Argentina asume funciones el nuevo presidente electo, por un período de cuatro años. El cambio de autoridades limitó la participación de una gran cantidad de organismos que se interesaron en participar en el Plan de Acción de Gobierno Abierto, pero que al no poder garantizar la efectiva realización de las metas a fijar con la Sociedad Civil no se incorporaron en esta 1er etapa de elaboración. Objetivo: Incorporar en el término medio del II Plan de Acción compromisos, ya sean iniciativas por parte de la ciudadanía y de Organizaciones de la Sociedad Civil, así como de organismos nacionales del poder ejecutivo interesados en participar y co-crear una iniciativa. El plazo para su implementación en este caso, abarcará un período de un año. Descripción: Incorporación de nuevos compromisos al Plan de Acción, ya sea iniciativa de la sociedad civil o bien del Estado, desde sus diferentes poderes. Relevancia: Participación para incluir en la segunda etapa del Plan iniciativas provenientes de la Sociedad Civil, así como las agendas que los diferentes organismos públicos que deseen abrir para la co-creación de acciones conjuntas con la ciudadanía, ya sea en materia de transparencia, participación, colaboración e inclusión, haciendo uso estratégico de las tecnologías digitales.Ambición: Que la incorporación de nuevos compromisos permita afianzar las prácticas del gobierno abierto a mediano plazo.7/1/20156/30/2016Coordinación de Gobierno Abierto - Subsecretaría Innovación Pública y Gobierno Abierto - Ministerio de ModernizaciónSubsecretaría de Hábitat y Desarrollo Humano, Ministerio de Trabajo, Empleo y Seguridad Social, Superintendencia de Riesgo del Trabajo, Oficina Anticorrupción - Subsecretaría de Reforma Institucional y Fortalecimiento de la Democracia - Ministerio de Modernización, Secretaría de Transformación Productiva (Ministerio de Producción, Ministerio de Justicia y Derechos Humanos, Ministerio de Ciencia Tecnología e Innovación Productiva, PAMI, Ministerio de Cultura. Asociación Civil para la Igualdad y la Justicia (ACIJ), Asociación Conciencia, Centro de Implementación de Políticas Públicas para la Equidad y el Crecimiento (CIPPEC), Centro de Estudios de Estado y Sociedad, Grupo de trabajo de Gobierno Abierto.00000000000000000000000000000000000000000000000000000000000001000000000000000000201700
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AR0026Argentina27ARGAmericasNational12015Incremento de la integridad públicaMesa de diálogo para identificar, mapear y visibilizar información sobre asentamientos y villas en el paísRoundtableProblema: El desarrollo de un diagnóstico integral de los asentamientos y villas a nivel nacional resulta importante para abordar la problemática y proveer soluciones equitativas y sustentables a toda la población argentina, universalizando un mejor acceso al hábitat.Los diagnósticos existentes sobre la cantidad y locación de asentamientos y villas no abordan la problemática general del país.Objetivo: Identificar, mapear y visibilizar los asentamientos y villas en todo el país. Descripción: En diciembre de 2015 la Subsecretaría de Hábitat y Desarrollo Humano, dependiente de la Secretaría de Vivienda y Hábitat del Ministerio del Interior, Obras Públicas y Vivienda, comenzó a elaborar un diagnóstico sobre la situación del hábitat en Argentina que implica la identificación y localización de todas las villas y asentamientos del país. El compromiso de Gobierno Abierto conlleva la creación de una mesa de diálogo permanente para compartir información sobre la localización y características de las villas y asentamientos de Argentina, con el fin de elaborar un diagnóstico actualizado e integral de la problemática. De la mesa participarán Organizaciones de la Sociedad Civil, de la academia y del Gobierno que trabajan y abordan la temática del hábitat. El diagnóstico alcanzado se compartirá en un portal accesible para la ciudadanía. Relevancia: Participación para generar un espacio de trabajo entre el Estado Nacional, las Organizaciones de la Sociedad Civil y la academia con un objetivo común (compartir la información construida o relevada desde los diferentes sectores para desarrollar un diagnóstico integral sobre la locación y características de las villas y asentamientos a nivel nacional) que contribuye a fortalecer el valor de la participación cívica. Transparencia para visibilizar y publicar la información sobre asentamientos y villas en todo el país.Ambición: Que se generen espacios de diálogo fructíferos entre la Subsecretaría de Hábitat y Desarrollo Humano y las Organizaciones de la Sociedad Civil, entidades académicas y particulares que aborden la temática del hábitat en Argentina para elaborar un diagnóstico completo sobre la problemática a nivel nacional.7/1/20166/30/2017Ministerio de ModernizaciónMinisterio de Modernización000000000000000000000000000000000000000000000000000000000000010000000100000000002017NRNR