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Commitment Unique IdentifierCountry/LocalityAction Plan NumberCommitment NumberCodeRegionNational Or LocalCommitment DummyYear Of SubmissionAction Plan End YearAction Plan Duration (Years)ThemeCommitment TitleShort TitleFull TextStart DateEnd DateLead InstitutionSupporting Institution(s)Anti-Corruption and IntegrityAnti-corruption InstitutionsAnti-Corruption StrategiesAsset DisclosureAuditsBeneficial OwnershipConflicts Of InterestElectionsPolitical FinanceLobbyingOpen ContractingPublic ProcurementRight To InformationWhistleblower ProtectionsCivic Space and Enabling EnvironmentFreedom of AssemblyFreedom of AssociationFreedom of ExpressionDemocratizing Decision-MakingDigital ParticipationMainstreaming ParticipationRegulatory GovernanceSocial AccountabilityDigital GovernanceAutomated Decision-makingData Stewardship and PrivacyDigital InclusionDisinformation/MisinformationOnline Civic SpaceEnvironment & ClimateClimate FinanceClimate Mitigation and AdaptationEnvironmental RegulationInternational Environmental AgreementsFiscal OpennessPublication Of Budget/Fiscal InformationPublic Participation In Budget/Fiscal PolicyOversight Of Budget/Fiscal PoliciesStimulus and Economic RecoveryTaxDebtInclusionGenderGender-Based ViolenceEconomic InclusionLGBTQIA+People with DisabilitiesYouthJusticeAccess to JusticeOpen JusticePolicing & CorrectionsJudiciaryOpen ParliamentsPublic Service DeliveryCitizenship & ImmigrationEducationHealth & NutritionInfrastructure & TransportWater & SanitationCapacity BuildingDigital TransformationLegislationRegulationLegislative OversightOpen DataPublic ParticipationAidEnergyExtractive IndustriesLand and Spatial PlanningMedia & TelecommunicationsScience & TechnologySecurity & Public SafetyLaborPrivate SectorSubnationalHuman RightsOpen Parliament PlanSustainable Development GoalsOpen Data (Water/Sanitation)
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AL0001Albania11ALBEuropeNational1201220142Open DataOpen data portalOpen Data PortalThe National Agency for Information Society is establishing a governmental portal in the open data format. This portal initially will include the Ministry of Finance and Department of Treasury data for daily expenses by all central institutions and agencies. The same practice will be implemented by the National Postal and Electronic Communications Authority database. Another institution, the National Statistics Institute (INSTAT) will implement on its long term strategy the open data format for its database. As the national coordinator for collecting data on Albania’s economy and society, INSTAT will standardize the entire process of publishing the public sector’s statistical open data during its long term program.NANANational Agency for Information SocietyInstitute of Statistics - INSTAT0000000000000000000NDND0000000000000000000000000000000000000000ND0001000000000000000
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AL0002Albania12ALBEuropeNational1201220142e-Governance: 2012 and Onwarde-Actse-Actse-Acts project aims to support the process of preparation, approval and submitting of legal acts (laws, decisions of the Council of Ministers, etc). It offers an extended collaboration process between ministries, working on joint acts and requesting opinions or suggestions within the system. Also, through this system are administered the sessions of the Council of Ministers of the Republic of Albania and are also published all the decisions of these sessions.NANACouncil of MinistersNational Agency for Information Society0000000000000000001NDND1000000000000000000000000000000010000000ND0000000000000000000
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AL0003Albania13ALBEuropeNational1201220142e-Governance: 2012 and Onwarde-Parliamente-ParliamentThrough the use of e-Parliament Project the Parliament of Albania will be able to harness the information and communication technologies in order to support its primary functions which are preparation, representation and approval of laws. The e-Parliament Project will also offer the possibility for the promulgation of the approved laws by the President of the Republic of Albania. The project's goal is to use ICT in the law-making process in order to make it more representative, transparent, accessible, accountable and effective.NANAParliamentNational Agency for Information Society0000000000000000001NDND1000000000000000000000000000000010000000ND0000000000000000000
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AL0004Albania14ALBEuropeNational1201220142e-Governance: 2012 and OnwardExtension of the governmental network, GOVNETExtension of the Governmental Network, GOVNETGovnet provides centralized delivery of major government electronic services to all ministries and other institutions of public administration that are located in Tirana, Durres, Elbasan and other main cities of the country.NANAMinistry for Innovation and ICTNational Agency for Information Society (NAIS)0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0005Albania15ALBEuropeNational1201220142e-Governance: 2012 and Onwarde-government interoperability framework, e-GIFe-Government Interoperability Framework, e-GIFe-GIF enables the exchange of information between public administration institutions. This infrastructure is managed by the National Agency for Information Society and enables fully electronic service delivery.NANAMinistry for Innovation and ICTNational Agency for Information Society0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0006Albania16ALBEuropeNational1201220142e-Governance: 2012 and OnwardGovernment datacenterGovernment DatacenterThe National Agency of Information Society establishes a high capacity Datacenter, that enables all online public services to be centralized and integrated, in accordance with high standards of space and conditions of servers.NANANational Agency of Information Society (NAIS)NA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0007Albania17ALBEuropeNational1201220142e-Governance: 2012 and OnwardExcise systemExcise SystemThe new Excise system includes online access and services for economic operators. The system enables operators to check online the status of their statement, transit and account balance. It will also begin to prepare the processing of online payments.20122012General Directorate of CustomsNA0000000000000000000NDND0000000000000110000000000000000000000000ND0000000000000000000
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AL0008Albania18ALBEuropeNational1201220142e-Governance: 2012 and OnwardStarting of the e-Tax systemStarting of the e-Tax SystemThe Tax Administration will develop the terms of reference and bidding procedures for starting the full implementation of the e-Tax system.NANAGeneral Tax DirectorateNA0000000000000000000NDND0000000000000100001000000000000000000000ND0000000000000000000
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AL0009Albania19ALBEuropeNational1201220142e-Governance: 2012 and OnwardOnline state maturaOnline State MaturaIn 2006 the Albanian government established the State Matura Exams system. This year, the government implemented the online State Matura, which enhanced the quality of the application process. Through this system all student applications to the State Matura exams 2013 are submitted online through www.e-albania.al portalNA2013Ministry of Education and ScienceNA0000000000000000000NDND0000000000000000000000000000000001010000ND0000000000000000000
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AL0010Albania110ALBEuropeNational1201220142e-Governance: 2012 and OnwardThe regulation on ethics in research and publishingThe Regulation on Ethics in Research and PublishingThe Ministry of Education and Science has adopted and published the regulation on: “Ethics in research and publishing”. This regulation provides, inter alia, the obligation of institutions and researchers to publish and verify on the relevant official website every scientific Master’s thesis, PHD dissertation, monograph, book, scientific article or reference, and other forms of research and publication, in order to maintain the originality and authenticity of the work and to fight plagiarism.NANAMinistry of Education and ScienceResearch, Technology and Innovation Agency; Higher Education and Research Institutions0000000000000000000NDND0000000000000000000000000000000001010000ND0100000000000000000
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AL0011Albania111ALBEuropeNational1201220142e-Governance: 2012 and OnwardDigitalization of higher education accreditation processDigitalization of Higher Education Accreditation ProcessThe Public Agency for Higher Education Accreditation is completing the digitalization of its management system, which will facilitate the evaluation and accreditation procedures of higher education institutions.NANAMinistry of Education and SciencePublic Agency for Higher Education Accreditation0000000000000000000NDND0000000000000000000000000000000001010000ND0000000000000000000
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AL0012Albania112ALBEuropeNational1201220142e-Governance: 2012 and OnwardU-Gov systemU-Gov SystemThe first module of the U-Gov system, a system at the service of universities for internal information management, is underway.NANAMinistry of Education and ScienceHigher Education Institutions0000000000000000000NDND0000000000000000000000000000000001010000ND0000000000000000000
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AL0013Albania113ALBEuropeNational1201220142e-Governance: 2012 and OnwardOnline inspections of courts and judicial hearingsOnline Inspections of Courts and Judicial HearingsThe Online Inspection of courts and judicial hearings is one of the new functionalities that the Integrated Case Management Information System (ICMIS) provides. This project is implemented through the www.gjykata.gov.al portal. By introducing this system, the administration seeks to minimize the time needed for the compilation of inspected reports.2012NAMinistry of JusticeNA0000000000000000000NDND0000000000000000000000000001010100000000ND0000000000000000000
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AL0014Albania114ALBEuropeNational1201220142e-Governance: 2012 and OnwardDigitalization of the file transfer processDigitalization of the File Transfer ProcessAnother initiative in progress within the justice sector is to digitalize the File Transfer Process within and between the various levels of the judicial system. The process will significantly reduce the time needed for registration and other court procedures.NANAMinistry of JusticeNA0000000000000000000NDND0000000000000000000000000001010100000000ND0000000000000000000
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AL0015Albania115ALBEuropeNational1201220142e-Governance: 2012 and Onwarde-Employment projecte-Employment ProjectThe e-Employment project will be implemented in 2012, with the aim of digitalizing the information in all employment offices. The project will consolidate the databases for the labor market and will create a registry of job seekers and employers.NA2012Ministry of Labor, Social Affairs and Equal OpportunitiesNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000001000000
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AL0016Albania116ALBEuropeNational1201220142e-Governance: 2012 and Onwarde-Concessions procedurese-Concessions ProceduresThe Public Procurement Agency (PPA) developed the electronic concessions procedures in the opening phase of the offerings. The system enables the submission of the concession procedures offers in an electronic way through the electronic platform of the e-procurement system on the APP’s website.NAAugust 2013Public Procurement AgencyNA1000000000010000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0017Albania117ALBEuropeNational1201220142Increasing Public Access in DecisionmakingAmendment of the law “on the right to information for official documents”Amendment of the Law “On the Right to Information for Official Documents”The Ministry of Justice will amend the law “On the Right to Information for Official Documents” (Law No. 8503, dated 30.06.1999).20122013Ministry of JusticeNA0000000000000000000NDND0000000000000000000000000001100000000000ND1000000000000000000
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AL0018Albania118ALBEuropeNational1201220142Increasing Public Access in DecisionmakingDrafting a new law on "notice and consultation"Drafting a New Law on "Notice and Consultation"The Minister for Innovation and ICT office will draft a special law "On Notice and Consultation". The law will include the legal regulation of the structured consultation processes with civil society actors and interest groups, including economic and social partners.NANAMinistry for Innovation and ICTNA0000000000000000001NDND1000000000000000000000000000000000000000ND1000100000000000000
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AL0019Albania119ALBEuropeNational1201220142Increasing Public Access in DecisionmakingTracking projectTracking ProjectThe National Agency for Information Society has developed the Tracking Project, a functionality which enables each citizen or business that applies to a State office to follow the progress of their application online, until the official response. Up to now there are three state agencies that have already implemented this service, Public Procurement Agency, National Registration Center and National Licensing Center. e-Tracking can be accessed through the Government Portal, www.e-albania.al. The project's goal is to increase the working efficiency and accountability of the public administration.20122013Ministry of Innovation and ICTNational Agency for Information Society0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0020Albania120ALBEuropeNational1201220142Increasing Public Access in DecisionmakingDigitalization of the notary registerDigitalization of the Notary RegisterThe main objective is to ensure accuracy, promptness and minimum time for providing the service to the citizens. The use of modern technology equipment provides to the notary service structures access to the general data base and consequently accuracy and significant shortening of the time needed by the notary acts.June 2012December 2012Mininstry of JusticeNA0000000000000000000NDND0000000000000000000000000001110000000000ND0000000000000000000
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AL0021Albania121ALBEuropeNational1201220142Increasing Public Access in DecisionmakingOnline citizens’ claims in the judiciary systemOnline Citizens’ Claims in the Judiciary SystemThe Ministry of Justice (MoJ) implemented the project for the online processing of citizens’ claims at the ministry and the High Council of Justice (HCJ). The goals of the project are to shorten the processing time of claims in the judiciary system, increase the transparency of the processing of claims and avoid overlap between the HCJ and MoJ during judicial auditing.NANAMinistry of Justice; High Council of JusticeNA0000000000000000000NDND0000000000000000000000000001110100000000ND0000000000000000000
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AL0022Albania122ALBEuropeNational1201220142Increasing Public Access in DecisionmakingWork inspection, online complaintWork Inspection, Online ComplaintConcerning work inspection, the State Labor Inspectorate website (www.sli.gov.al), will also be used by citizens this year to make an online complaint or to report violations. The goal is to achieve timely review of the complaint and to take appropriate measures.2012NAMinistry of Labor, Social Affairs and Equal OpportunitiesState Labor Inspectorate (SLI)0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000001000000
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AL0023Albania123ALBEuropeNational1201220142Digitalization to Improve Public ServicesFinancial module of all educational institutionsFinancial Module of All Educational InstitutionsLast year, a system was created to manage the finances and budget of the Ministry of Education and Sciences and all regional education departments in order to built on a central/unique database platform. The second phase of the module has begun in April 2012. The system enhances the quality of interaction, avoids duplication of information, increases transparency and tracks educational institutions’ expenses electronically.2012NAMinistry of Education and ScienceAll regional education departments0000000000000000000NDND0000000000000110000000000000000001010000ND0000000000000000000
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AL0024Albania124ALBEuropeNational1201220142Digitalization to Improve Public ServicesAudio and video recording of judicial hearingsAudio and Video Recording of Judicial HearingsThe Ministry of Justice will implement the project of the Audio and Video Recording of Judicial Hearings and also will develop court personnel training for this process. Until April 2013 the project is implemented in 14 Regional Courts.March 2012April 2013Ministry of JusticeNA0000000000000000000NDND0000000000000000000000000001010100000000ND0000000000000000000
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AL0025Albania125ALBEuropeNational1201220142Creation of Portalse-Albania portale-Albania PortalA new multi-functional governmental portal is established, e-albania.al. This portal is oriented toward users’ needs, providing updated and easily accessible information for them. In the future, this portal will serve as a single point of contact for e-government services offered to citizens, businesses and public employees.NANAMinistry of Innovation and ICTNational Agency for Information Society (NAIS)0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0026Albania126ALBEuropeNational1201220142Creation of Portalse-Inspection portale-Inspection PortalThe Albanian government will create a single portal of inspections, "e-Inspection", relevant for the coordination, management, unification and monitoring of inspection procedures.NANAMinistry of Innovation and ICTNational Agency for Information Society; Central Inspectorate0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0027Albania127ALBEuropeNational1201220142Creation of PortalsPortal www.gjykata.gov.alPortal Www.Gjykata.Gov.AlThe Ministry of Justice established the www.gjykata.gov.alportal. The Portal enables citizens to download data, including the publication of judicial decisions.NANAMinistry of JusticeNA0000000000000000000NDND0000000000000000000000000001010100000000ND0000000000000000000
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AL0028Albania128ALBEuropeNational1201220142Open BudgetDisclosure of the list of payments made daily by the government unitsDisclosure of the List of Payments Made Daily by the Government UnitsBased on the law “On the Right to Information,” as well as the Albanian government’s initiative to fight corruption and increase transparency, the Ministry of Finance’s General Directorate of the Treasury has disclosed the list of payments made daily by all general government units since January 2012. This document reflects such details as: the beneficiary, invoice number, description, the institution to which the treasury branch makes the payment, the respective amount and the date of registration of this bill in the Treasury system. This document is available on the official website of the Ministry of Finance.January 2012July 2013Ministry of FinanceGeneral Directorate of the Treasury0000000000001000000NDND0000000000000110000000000000000000000000ND0000000000000000000
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AL0029Albania129ALBEuropeNational1201220142Public Procuremente-Procurement system for all small purchases of public procuremente-Procurement System for All Small Purchases of Public ProcurementThis year, the Public Procurement Agency implemented the e-procurement system for all small purchases of public procurement, below the threshold of 3000 Euros. The e-procurement system enables the submission of offers and their evaluation in an electronic way. This e-procurement platform is a web-based application that enables secure transactions between Albanian public institutions and national and international business. This system provides a secure and transparent administration for the preparation of all tender documents, thus avoiding unnecessary paperwork and providing data about the entire process. In 2009 Albania was the first country in the world that carried out a mandatory electronic procurement system for all public sector procurements above the threshold of 3000 Euros. For implementing this project, Albania received the second prize of the 2010 UN Public Service Award for excellence in public service. In accordance with the statistics, pointed out for the year of 2011, the costs for the performance of public procurement procedures are down 20%. The number of economic operators participating in tenders is up from 2 to 6 on average.NAJuly 2013Public Procurement Agency (PPA)NA1000000000010000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0030Albania130ALBEuropeNational1201220142Public ProcurementImplementation of the EITI recommendationsImplementation of the EITI RecommendationsIn 2012, the Albanian Secretariat for EITI, ALBEITI, will continue to implement the International Secretariat of EITI recommendations’ (the Extractive Industries Transparency Initiative), including the reorganization of the Inter-Ministerial Working Group of the ALBEITI.NANAMinistry of economy, trade and energyALBEITI0000000000000000000NDND0000000000000000000000000000000000000000ND0000000100000000000
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AL0031Albania21.1ALBEuropeNational1201420162Denouncing CorruptionStandardization of processes on complaints related to corruption- Minister of State for Local IssuesStandardization of Corruption ComplaintsThe Minister of State for Local Issues, in the role of the National Coordinator for Anti-Corruption, will undertake the standardization of the process related to complaints addressing corruption. Currently, although many ministries have been given green lines or forms to denounce corruption, there is no standardized procedure, which ensures transparency in the review of the complaint and concrete deadlines to ensure a good service. Some of the indicators and milestones set for this commitment are the drafting of relevant guidelines for addressing corruption complaints, integrating them in each ministry transparency plan rules, publish them online. Given the specifics and difficulty of the fight and investigation of corruption, this system, through the standardization of processes, can increase confidence in the administration and increase the number of informants. Ministries will have to officially publish relevant standards and inform the public on the progress of specific issues, thus raising the level of accountability of the public administration. This commitment will help improve the transparency regarding the complaint procedures in fact until now there is no clear information on how a citizen can actually address a complaint in corruption cases. The publication of this “standards” will not only create uniformity in the way the complaint will be address but will also serve in raising the efficiency of the public administration while handling corruption complaints.20142016Minister of State for Local Issues (MSLI)Ministries, Parliament1100000000000000000NDND0000000000000000000000000000000000000000ND0100000000000000000
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AL0032Albania21.2ALBEuropeNational1201420162NAElectronic Registry of authorizations, permits and agreements issued by the Ministry of Energy and IndustryElectronic Registry of Energy and Industry PermitsThe Ministry of Energy and Industry, in the framework of increasing transparency andaccountability, has undertaken the Electronic Registry initiative, aiming to establish and publish in its web page an Electronic Registry of authorizations, permits and agreements given in the relevant fields and their updated status. Currently there is a lack of information not only on the procedures for obtaining an authorization or permit, but also citizens, interested groups, civil society have no information on the number of permits and authorization given in the energy and industry sector. In order to address this problem and acquire full transparency on the status of the actors operating in these field, the Ministry has initiated a process of identifying the current status, which will also allow an easier monitoring process. This registry system will help improving MEI’s transparency and accountability, but will also allow citizens to access information through the Electronic Registry.20142016Ministry of Energy and IndustryNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000001000000000000
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AL0033Albania21.3ALBEuropeNational1201420162Open Data and e-ServicesImplementation of public expenses module in "open data" format – MSIPA and NAISImplementation of Public Expenses Module in "Open Data" FormatThe National Agency for Information Society in the context of the global initiative "Partnership for Open Governance", will undertake as commitment the implementation of a module that will allow in an open data format, online access to information on budgetary data of the Ministries. This module will be accessed from the government portal e-Albania and the official websites of the respective institutions. This module will provision information in real time of budgetary expenses of the Council of Ministers and Line Ministries in order to guaranty complete and transparent information of the expenses. The indicators such as the functionality of the module, the number of visitors of the web pages or downloaded information will be used to verify the implementation of this commitment. The module of public expenses which will be presented graphically will provide full information in the official web page of the Council of Ministers meanwhile in the official web page of each Ministry will be given information for the respective Ministry.20142016Ministry of State for Innovation and Public Administration (MSIPA) and National Agency for Information Society (NAIS)Ministries0000000000000000000NDND0000000000000110000000000000000000000000ND0001000000000000000
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AL0034Albania21.4ALBEuropeNational1201420162NAPromoting OGP values among local authorities- MSIPA, Minister of Local Affaires and the OGPCCSOPromoting OGP Values Among Local AuthoritiesThe Minister of State for Innovation and Public Administration in cooperation with the Minister for Local Affairs and the open government partnership coalition of civil society organization will undertake together the commitment to promote and engage local authorities in the OGP values. This commitment was proposed by civil society organizations with the aim to introduce and promote the core value of OGP also in the governance of local authorities. The aim is to reinforce the participatory mechanism and built open governance also in the local level. Some of the actions that will be undertaken are promoting activities, legal modifications to promote transparency and other OGP values.20142016Minister of State for Innovation and Public Administration(MSIPA); Minister of State for Local AffairsCSOs Coalition for OGP Albania0000000000000000000NDND0000000000000000000000000000000000000000ND0000100000000010000
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AL0035Albania22.1ALBEuropeNational1201420162NAEstablishing the database of government data for economic assistance Database on Economic Assistance BeneficiariesThe Ministry of Social Welfare and Youth, in close collaboration with the State Social Service, in the framework of the reform for poverty alleviation, increase of transparency, service quality and effective use of budgetary funds and exclusion of abusive cases in the economic assistance scheme, has undertaken the initiative to establish the National Electronic Registry of beneficiaries of Economic Assistance. The administration of benefits is hindered by inadequate capacity, lack of information system, supervision and controls. Albania currently has no national electronic registry of economic assistance seekers and the administration of receiving welfare benefits takes place locally with paper documentation. This consequently leads to (a) inefficiency in the application and granting of benefits (higher transaction costs), (b) weaknesses in supervision and control of fraud and error, and (c) monitoring and evaluation of ineffective social policy. The implementation of the new system will help improving the effectiveness of State Social Service by identifying families in need, will improve the evaluation of beneficiaries form applicant families and will exclude abusive cases in the Economic Assistance Scheme20142016Ministry of Social Welfare and YouthState Social Service0000000000000000000NDND0000000000000000000010010000000000000000ND0000000000000000000
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AL0036Albania22.2ALBEuropeNational1201420162Open Access on Natural Resources DataElectronic portal on water resources administration and managementElectronic Portal on Water Resources Administration and ManagementThe interested parties applying for a license or authorization for the use of water resources face a complicated and long procedure of application. The lack of a national inventory of permits for the use of water resources is also a disadvantage that causes conflicts between the institutional stakeholders and the interested parties. The Ministry of Environment, through the Directorate of Policies for Water Resources, will undertake the creation of an integrated water management system that will improve the cooperation of public and private actors through the use of new technologies for license applications and control. This system will help increase the transparency on the use of water resources in Albania. This commitment seeks to improve governance of natural resources for a better water management by reducing the cases of corruption, strengthening the public awareness on water management. The creation of an online register of water resources users will positively affect transparence and public access to information.20142016Ministry of EnvironmentNA0000000000000000000NDND0000000000000000000000000000000001000010ND0000000000000000000
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AL0037Albania22.3ALBEuropeNational1201420162Simplified Customs ServicesSingle windowSingle WindowIn order to facilitate and accelerate the procedures for trade in the custom system, the General Directorate of Customs will centralize the administration of requests and procedures through a single window. The utilization of a single window will reduce the time of administrative practices, will reduce the cost and inevitably increase the transparency level. The interface between private sector and the General Directorate of Customs it will be a web portal interface. The institutional cooperation and coordination of actions will be in real time. The single window will raise the transparency level of transactions between the administration and the private sector.20142016General Directorate of CustomsNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000100000
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AL0038Albania23.1ALBEuropeNational1201420162Open Access on Natural Resources DataElectronic access to protected areasElectronic Access to Protected AreasElectronic access to a registry of protected areas increases the participation and the inclusiveness of the public opinion and interested stakeholders for activities related to protected areas, hunting areas and national legislative initiatives in the field of nature conservation and biodiversity. The access to the portal will allow consultation of legal documents related to environment protection, a database of new Protected Areas (PA) or extension of existing PA, information on Hunting Areas and associated GIS digital maps. The creation of this portal will strongly contribute in the increase of transparency and public participation; in fact the portal will allow interactive exchange of opinions on draft laws, regulations, and strategies in the field of protected areas.20142016Ministry of EnvironmentNA0000000000000000000NDND0000000010000000000000000000000000000000ND0000100000000000000
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AL0039Albania23.2ALBEuropeNational1201420162NANational geoportalNational GeoportalThe Ministry for Innovation and Public Administration, in collaboration of the Albanian Authority for geospatial information will undertake the creation of a National Electronic Geoportal, which, for the first time, will provide citizens and institutions, transparent and accurate geospatial information. Through the National Geoportal mapping citizens and interested parties can access to topographic maps, orthophotos, boundary maps, indicative maps of immobile property, and maps of the property value. Some of the steps that will measure the implementation of this commitment are, the interagency coordination in order to enable existing data collection, preparation of the terms of reference for software and hardware infrastructure needed for the realization of this commitment, preparation of the data model for the existing geospatial information, preliminary geo-portal website will make available the existing information, preparation of new geospatial information. Information on land property and value, positioning and boundary maps and data are information that currently is very difficult for citizens to collect. Also the level of corruption in this field has been very high for long time. Through the implementation of this commitment will contribute in facilitating the access to geospatial maps and data in a unique portal..20142016Ministry of State for Innovation and Public Administration (MSIPA); State Authority for Geospatial Information (ASIG)NA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000010000000000
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AL0040Albania23.3ALBEuropeNational1201420162Open Data and e-ServicesE-­Albaniae-AlbaniaE-Albania portal serves as a single contact point for government services, helping to improve the overall accessibility of information to the public. Interoperability Platform on which this portal is based can be extended for other essential governmental services. Until now, information for 170 services offered by the public administration has been published. Services as access to personal data, business data, and online declaration of personal income will soon be added as e-services offered by the portal. E- Albania will be in enriched with various other public e-services. The aim of this commitment is to pass from first level services (informative services) to level 3 and 4, which means public services that are offered entirely online. It is expected that during 2015, 10 new services with be offered entirely online and other 10 will be added in 2016.20142016Ministry of State for Innovation and Public Administration (MSIPA) and National Agency for Information Society (NAIS)Ministries0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0041Albania23.4ALBEuropeNational1201420162Simplified Customs ServicesE-­documente-DocumentForms and documents to be completed for different procedures in the customs system are not only complicated but also numerous. In the aim to facilitate the access to the customs system we shall introduce the e-document. Not only will we facilitate the use of different forms and documents, but we will also contribute in the establishment of a paperless environment. The provision of public services in electronic way through e-documents and e-forms will facilitate the procedures for citizens and business, by reducing the costs and time employed for this services, it will also improve the degree of access to information for citizens thus making the procedures more transparent. E-documents will: 1 Improve public access by making selected documents, transparency and valid information for citizens available online. 2 Streamline citizen services by allowing licensees to submit electronic documents with their online applications. 3 Increase efficiency by eliminating filing, retrieving and re-filing of paper documents, and reducing time spent searching for misplaced paperwork. 4 Reduce the cost and clutter associated with manual, paper-based processes, and the printing and archiving of paper records. 5 Allow the public to submit electronic documents with online complaint forms20142016General Directorate of CustomsNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0042Albania24.1ALBEuropeNational1201420162Denouncing CorruptionLaw on whistleblowers protectionLaw on Whistleblowers ProtectionCurrently, the trust of the public towards the public administration is low, while the risk that an informant will have when denouncing cases of corruption is very high. In Albania, there is no clear framework which ensures cooperation with informants and protects whistleblowers. This law, together with the awareness campaign that will follow, will ensure that informants that will entrust the enforcement agencies with information regarding corruption in sectors where they work or are involved, will be protected. This law will not only enhance transparency and reporting of cases of corruption, but also the credibility of the administration. A draft law currently exists and is under consultation. The law is in line with the National Strategy on the Fight Against Corruption 2014-2017 which provides for both preventative and awareness-raising objectives. Furthermore, the adoption of the law is also part of the Roadmap Priority Nr. 3 commitment for the fight against corruption in the context of Albania’s integration in the EU. There will be abroad consultation with government agencies and donors, while there are also planned consultation meetings for the civil society and business sector. Following these consultations, the draft will be edited to reflect comments, and after further internal and external consultations, the law is expected to be finalized in fall and adopted before the end of the year.20142016Minister of State for Local Issues (MSLI)Ministries, Parliament1000000000000100000NDND0000000000000000000000000000000000000000ND1000100000000000000
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AL0043Albania24.2ALBEuropeNational1201420162NAPolice Service OfficesPolice Service OfficesThe Albanian Government in the aim to ensure and facilitate the access to Police Service, will establish “one stop shop” point in each police district with the purpose to: create a unified reception desk for all services delivered, simplify the procedures and limit the number of documents to be submitted. The one stop shop will also improve and make more efficient the cooperation Police Community thus helping in the creation of a safer community and raise public participation. Currently the police district stations are closed areas where the citizens have very little access or not access at all. This commitment aims to open up police services to citizens by offering them not only access but also a transparent service, on time, avoiding bureaucracy and corruption.
Service delivery to citizens through these offices will increase the citizen’s trust to the police, and will affect in the prevention of the corruption phenomena among the police organization. Restoring the communication with the public, through the provision of the administrative and procedural services, aims to be achieved through the electronic registration of their needs and their requests, and forwarding them, together with relevant documentation to the office of reviewing and resolving the problem within the time, as scheduled. The Police Service Offices will be set up and operate in all of police structures, from the General Directorate of Police to the police directorates and commissariats in the districts, which will have open premises for the public and will operate non-stop 24 hours, reception-shaped, for Administrative and Procedural Service. The number of police service offices that will be open, the number of services that will be available for citizens, the number of citizens served will used as indicators to verify the implementation of this commitment.
20142016General Directorate of State PoliceNA0000000000000000000NDND0000000000000000000000000001011000000000ND0000000000000000000
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AL0044Albania31ALBEuropeNational1201620182Open Government to increase access to informationImprovement of database/portal with coordinators’ data of the right to information and transparency programsImprovement of Database/Portal with Coordinators’ Data of the Right to Information and Transparency ProgramsCurrently the Commissioner for Freedom of Information and Protection of Personal Data has established a central portal for access to information through which citizens are able to make requests for information online and if this right is not fulfilled, they will be able to also complain online. In this portal there will be an expanded database of transparency programs of public authorities through which public information is provided without request, data for coordinators on the right to information and records of such requests and responses. Under this action plan, the portal will improve its module for the publication of complaints and responses that citizens have addressed to institutions under their programs for transparency, portal will also stay up to date with the latest information for these coordinators at each institution. This commitment means providing the possibility to track electronically information and complaints from the interested parties themselves. In this portal there will be an expanded database of transparency programs of public authorities through which public information is provided without request, data for coordinators on the right to information and records of such requests and responses. Status quo or problem addressed by the commitment: The lack of a central registry of applications, the lack of a database with records of the coordinators of the right to information and transparency programs. Main Objective: Providing the possibility of an electronic tracking of requests for information and complaints from the interested parties themselves. In this portal will be an expanded database programs transparency of public authorities through which will be ensured public information without request, as well as data for coordinators’ rights to information and records of requests and answers.NANACommissioner for Freedom of Information and Protection of Personal Data“Soros” Foundation0000000000001000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0045Albania32ALBEuropeNational1201620182Open Government to increase access to informationBudget transparencyBudget TransparencyTransparency in public finances is a key element of the government, so that budget information published on time, be easily accessible and clear to citizens. This commitment further enhances macroeconomic and fiscal stability as well as higher rates of economic growth. In addition, it helps to improve the efficiency of public expenditure. Ministry of Finance has paid great attention to budgeting transparency, placing it on top of its priorities, materialized in Public Finance Strategy 2014-2020. Improving budget transparency through this commitment will be achieved by: • Preparing all necessary documents required for budgeting, in such a format that their structures are clear and comprehensive for citizens; • Publishing on time these documents; • Publishing in the website of the Ministry of Finance and in the media, all the activities conducted by the Ministry, including hearings for budget mid-term programming to achieve the active participation of representatives from various organizations, including citizens, NGOs, civil society, from central and local government at all levels. Status quo or problem addressed by the commitment: Ministry of Finance, within the activities of the Public Finance Management (PFM), fulfilling activities/budget documents which are criteria and required by OBI (Open Budget Index), so that budget information published on time, be easily accessible and clear for citizens, in order to proceed with further progress on Budget Transparency. Transparency is one of the 8 basic principles of "good governance" (Good Governance). According to the OECD budget transparency is defined as "full disclosure of all relevant information on time and budget in a systematic way." Transparency in public finance is a key element of the government, which leads further towards fiscal and macroeconomic stability, as well as determinant for higher rates of economic growth. In addition, it helps to improve the efficiency on public spending, while growth in non-transparency leads to the reduction of fiscal discipline. The Ministry of Finance has paid a very great attention to transparency in budgeting, placing one of its priorities, materialized in Public Finance Strategy 2014-2020. Lack of budget transparency leads to: lack of information to the public, increasing the confidence of the citizens on how public funds are spent, etc.. Problems also occur when there is a lack of published reports monitoring report mid-year report of the budget, "Citizen Budget" which is a pamphlet written in simple language (available also online), which illustrates the main aspects of the annual budget, which must published in time and of course, understandable for citizens. Albania, according to the "Open Budget Survey 2015" results among countries that have seen a decline in the transparency of the state budget, with 38 points out of 100 possible. In addition, it is necessary to advance further the enhancement of budget transparency. Main Objective: The basic purpose of this commitment is to increase budget transparency by: • Preparing all necessary documents required for budgeting, in a format such that their structures be clear and comprehensive to citizens. • Publishing on time these documents. • Online publication on the MoF and the media of all the activities developed by the Ministry. • Active participation of representatives from various organizations based citizens, NGOs, civil society, government units in central and local level.NANAMinistry of FinancePartners Albania, AIS, etc.0000000000000000000NDND0000000000000110000000000000000000000000ND0000000000000000000
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AL0046Albania33ALBEuropeNational1201620182Open Government to increase access to informationIntegrated Registry of Citizens’ HousingIntegrated Registry of Citizens’ HousingThe registration of citizens housing will enable many services that can be offered to citizens from their house; these services will be redimensioned after the creation of this database. An important aspect of this service is the registration of Albanian emigrants housing. This will enable important information with extensive use of state and private institutions (the vote of emigrants, penalties at home and many other uses). The whole process will ensure the involvement of citizens in order to verify the accuracy and integrity of datas; an example for this is that the data on registration of emigrants will be obtained through selfdeclaration. Also, feedback from citizens will be taken through urban offices and civil registry offices spread across the whole country. Status quo or problem addressed by the commitment There is a lack of the Integrated Registry of Citizens’ Housing. Main Objective The registration of citizens housing will enable many services that can be offered to citizens from their house; these services will be redimensioned after the creation of this database. One aspect of this service is the census of emigrants. This will enable important information with extensive use of state and private institutions (the vote of emigrants, penalties at home and many other uses). - Increase quality of services to the citizens through housing registry - Melting of the National Address Registry with the Civil Status Registry - Populating the addresses of residents.NANAMinistry of Internal AffairsNA0000000000000000000NDND0000000000000000000000000000000001100000ND0000000000000000000
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AL0047Albania34ALBEuropeNational1201620182Open Government to increase access to informationEstablishment of electronic Registry for public notification and consultationEstablishment of Electronic Registry for Public Notification and ConsultationCreating the registry for public notification and consultation belongs to the implementation of Law No. 146/2014 "On public notification and consultation". In this context, this system is designed as a section in the form of a unique interactive virtual forum of government services e-Albania.al. Any decision-making and legislative institution, through a user that will be act as coordinator of the institution, and the cast will publish for consultation with citizens and interest groups of every draft or draft prior to its adoption. The inclusion of this unique portal registry e-Albania.al government, and the inclusion of public consultation system within it will increase the exposure and access of citizens to the system. This investment is aimed at increasing transparency and increasing public engagement in governance to meet the needs for creating the system functional for public notification and consultation. Status quo or problem addressed by the commitment Creating Registry for public notification and consultation comes under Law no. 146/2014 "On public notification and consultation". The system is conceived as a section in the form of an interactive virtual forum on e-Albania portal. Any decision-making and legislative institution, through a user that will act as coordinator of the institution, and the cast will publish for consultation with citizens and interest groups of any decision or law prior to its adoption. The existence of unique portal e-government Albania, and the inclusion of public consultation system within the e-Albania will increase the exposure and access of citizens to the system. This investment is aimed at increasing transparency and increasing public engagement in governance to meet the needs of the system functional for creating Notification and Public Consultation. Main Objective Through this registry, access and opportunity of communication of all parties concerned will be provided. This form ensures and strengthens equality in terms of access to information and service, taking into consideration the specific needs to certain individuals or groups. This commitment also aimed at increasing transparency and increasing public engagement in governance.NANANational Agency for Information Society (NAIS)Minister of State for Innovation and Public Administration Line ministries; Great impact for CSOs and the public0000000000000000001NDND1000000000000000000000000000000000000000ND0000100000000000000
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AL0048Albania35ALBEuropeNational1201620182Open Government to increase access to informationDigital archiveDigital ArchiveThe commitment proposed by the Ministry of Urban Development and the Central Archive for Technical Construction has the overall objective of monitoring compliance with the development of the Digital Agenda in Albania and recognized technological standards referred to by similar entities in other countries of the EU, as well as similar institutions in the country. The Archive should turn into a technology-based asset for access, convertible and comparable with European similar archives, improving the effectiveness of the service provided to citizens through: - Providing services online through access on the Internet / intranet citizens or entities and other interested parties who require these services, access to online material opportunities. - Creating opportunities for publication technological and infrastructural services, real-time benefit in their reduction in costs of services, human processes of energy saving automatic. - Reduction of the use of documents and other archival materials of the original by increasing the scale of their use in an electronic form. Status quo or problem addressed by the commitment The lack of state database of the digital archiving will be considered by this commitment. Central Technical Archive of Construction is the only institution in Albania that collects and manages documents of technical construction. For that reason people who have to apply for and obtain archival documentation have to travel to the capital Tirana. Consequently, this leads to: a) Increased costs for citizens; b) Delays in obtaining the required material (because citizens will have to travel in person); c) Finally, payment can only be made by banks. This commitment aims at the overall monitoring and compliance with the development of the Albania’s Digital Agenda and over AQTN at an advanced stage and recognized technological referred Authorities analogue in other countries of the EU, and similar entities within the country. The Archive should turn into a technology-based asset for access, convertible and comparable with European similar archives, improving the effectiveness of the service provided to citizens. Main Objective Improving the effectiveness of service offered to citizens through: - Providing access to online services through Internet / Intranet citizens or entities and other interested parties who require these services, access to online material. - Creating opportunities for publication technological and infrastructural services, real-time benefit in their reduction in costs of services, saving human energies for automatic processes. - Reducting the use of documents and other archival materials of the original by increasing the scale of their use in an electronic form.NANACentral Technical Archive of Construction /Ministry of Urban DevelopmentNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0049Albania36ALBEuropeNational1201620182Open Government to increase access to informationCreating a database for archiving and publication of research funds and programs in AlbaniaCreating a Database for Archiving and Publication of Research Funds and Programs in AlbaniaThe Albanian government will be committed to maximizing access to information related to researches funded by public and private funds to promote greater cooperation between the scientific community, public institutions and private sector. Activities proposed in this context are the following: - Development, adoption and promotion of open standards for science in Albania. - Completion of legislation through a bylaw to enable one-stop search for publications and data resulting from scientific work undertaken by the Albanian institutions and researchers (supported by albanian and other funding resources). Status quo or problem addressed by the commitment In Albania there is few cooperation (or nonexistent) between the scientific community and the private sector and the scientific community and public institutions about policy-making based on evidence. One of the main negative consequences is the lack of research’s results produced in Albania. Currently, there are a number of programs in the country (with public funds or donor’s funds) that support research. But the lack of a unique portal, which should contain all research deliverables and calls, hinders the development of this cooperation. Main Objective The Albanian Government is committed to maximize access to research financed by public and non-public funds to promote greater cooperation between the scientific community, public and private sector institutions. Activities proposed: - The development, adoption and promotion of standards for Open Science in Albania. - Creation of an online service to provide one stop search for publications and data resulting from scientific work undertaken by the Albanian institutions and researchers (supported by Albanian funding or others)NANAMinistry of Education and SportAgency for Research, Technology and Innovation; IDM0000000000000000000NDND0000000000000110000000000000000000000000ND0000000000100000000
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AL0050Albania37ALBEuropeNational1201620182Open Government to increase access to informationCommitment to publish online central and local government legislation in open systems and for freeCommitment to Publish Online Central and Local Government Legislation in Open Systems and for FreeInfocip considers that access to the central and local legislation is a public service that does not need improvement, despite more explicit legal requirements. The commitment to publish online in open systems free national and local legislation includes: - Regarding the central legislation, the government is committed to the publication of legislation in the official websites of the line Ministries, free of charge, in the section: Legislation. - Regarding local government legislation, Infocip offers vendime.al as online national platform, unique in its kind, which may be adopted as a reporting mechanism. Status quo or problem addressed by the commitment INFOCIP considers that access to the central and local government legislation is a public service, which is provided, for free in a bad quality and for many years, despite explicit legal requirements. INFOCIP proposed GoA to commit in publishing online in open systems and for free this kind of legislation. For central government legislation, a coherent system should be adopted (the oldest is lacking efficiencies and consistency). For local government, INFOCIP offers vendime.al as a national platform, unique in its kind, which is adopted, it is reported directly as a significant contribution of civil society within the new commitment, but also the reporting mechanism. Main Objective This commitment’s main objective is to publish online in open systems and for free, central and local government legislation.NANAMinister of Local AffairsINFOCIP0000000000000000001NDND1000000000000000000000000000000010000001ND0000000000000010000
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AL0051Albania38ALBEuropeNational1201620182Open Government to increase access to informationCommitment to Open Standards for Contracting, public contracts to be published in open data formatCommitment to Open Standards for ContractingAIS organization is as an organization that promotes open data and transparency, simultaneously engaged as a member of the Coalition for Open Government Partnership for Albania. In this term, AIS proposed several commitments to the Government and its partners, to be included in the 2016-2018 national action plan, including: online publication of concession and PPP contracts in which the GoA is part. The governmental institution engaged in this commitment is the Ministry of Economic Development, Trade, Tourism and Entrepreneurship. The Albanian government is engaged in the use of open standards for contracting. This is a current trend of the efforts of nations and stakeholders to access information on public contracts and the way they proceed to their finalization. The Concessionaire Register has to be built on the basis of the Law on Concessions and PPP, and DCM is deemed delivering in an open data format by also ensuring trade or intellectual secret. The Concession Treatment Agency has undertaken this commitment to create the Electronic Registry of Concessions and Public Private Partnership pursuant to Law No. 125/2013, as amended, and the Council of Ministers Decision Nr. 211 dated 16.03.2016 "On the establishment and administration of the Electronic Registry of Concessions / PPP". This institution is currently collecting data on all contracts and PPP concession by all contracting authorities in the Republic of Albania. The database that will be created as a result of this commitment will be public and accessible to all. Status quo or problem addressed by the commitment Currently there is contrats on concessions, PPP contracts are not published online in their entirety. Main Objective The Albanian government is engaged in the use of open standards for contracting. This is a current trend of the efforts of nations and stakeholders to access information on public contracts and the way they proceed to their finalization. The Concessionaire Register is to be built on the basis of the Law on Concessions and PPP, and DCM is deemed delivering in an open data format by also ensuring trade or intellectual secret. The Concession Treatment Agency has undertaken this commitment to create the Electronic Registry of Concessions and Public Private Partnership pursuant to Law No. 125/2013, as amended, and the Council of Ministers Decision Nr. 211 dated 16.03.2016 "On the establishment and administration of the Electronic Registry of Concessions / PPP". This institution is currently collecting data on all contracts and PPP concession by all contracting authorities in the Republic of Albania. The database that will be created as a result of this commitment will be public and accessible to all. This institution is currently collecting data on all contracts, PPP and concessions by all contracting authorities in the Republic of Albania. The database that will be created as a result of this commitment will be public and accessible to all.NANAMinistry of Economic Development, Trade, Tourism and EntrepreneurshipConcession Treatment Agency; AIS1000000000110000000NDND0000000000000110000000000000000000000000ND0001000000000100000
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AL0052Albania39ALBEuropeNational1201620182Open Government for creating safer governmentsImplementation of the Law "On protection of whistleblowers", capacity building, amendments and its bylawsImplementation of the Law "On Protection of Whistleblowers", Capacity Building, Amendments and Its BylawsIn May 2014, NCAC and the Ministry of Justice, with the assistance of the Dutch government that is channeled through Utrecht University, began drafting the Law “On whistle blowers and the protection of whistleblowers”. This law serves at increasing transparency of public and private institutions by creating a better environment for employees to step up and denounce corruption cases. The law defines corruption related offences, delineates the competences of the internal mechanisms, and pinpoints which body should serve as the external reporting mechanisms and defines how the protection of whistleblowers should be ensured. In addition, the law applies both to the public and private sector. It was adopted in Parliament on June 2, 2016. By Decree of the President of the Republic No.9647 dated on 20.06.2016, the law was published in the Official Gazette No.115 on June 23, 2016 and it entered into force on July 8, 2016. Its legal effects extend from October 1, 2016 with the exception of legal effects for internal whistleblowing for private subjects, which start on July 1, 2017 (Note: this was a commitment of NAP 2nd 2014-2016). Objectives for this NAP’s commitment: - Drafting of bylaws, relevant instructions and reporting forms for the prosecution and investigation by HIDAACI for successful implementation of this law; - Consultations with stakeholders in Tirana and other districts for the introduction of bylaws, consultation and recommendations thereof; - Capacity building through trainings and technical assistance for staff of HIDAACI and other public administration staff about the successful implementation of the law, bylaws and regulations, preparation of job descriptions for staff responsible for receiving alerts and pursuits; - Awareness and education campaigns in the media of the law and the importance of its implementation in the fight against corruption. Status quo or problem addressed by the commitment The 2 year process of drafting the Law “On protection of whistleblowers”, as an important preventive tool and reporting of corrupt practices within the public authorities and private entities, has come to an end. The draft law was approved by the Council of Ministers on December 16, 2015; On February 17, 2016, the bill was introduced by Minister Çuçi at the Parliamentary Commission for Legal Issues, Public Administration and Human Rights, where discussions were held first in principle on the content of the draft law among the members of the Commission (rapporteur: V. Hysi) and representatives from the Ministry of Local Affairs. On March 1, 2016, the draft was discussed in principle in the Parliamentary Commission of National Security and was approved in principle. On March 7, 2016, the Parliamentary Committee for Legal Issues, Public Administration and Human Rights, in accordance with the Rules of Parliament, held a hearing with representatives of independent institutions, civil society organizations and international organizations to review the draft law "On protection of whistleblowers" (rapporteur: V. Hysi). Independent institutions that have participated directly in the Commission were: General Prosecutor, the Ombudsman, HIDAACI and Commissioner for Protection against Discrimination, and civil society representatives also took part, the Albanian Helsinki Committee, Institute for Democracy and Mediation, the Albanian Institute of Science, Partners Albania and Flag. However, comments on the draft came also from OSCE, EUD, etc. MLA, in cooperation with the Ministry of Justice as co proposers of the bill, have considered comments received from all stakeholders and reflected them in the draft. On 29 and 30 March 2016, the bill was approved in principle and article by article in the Parliamentary Commission for Legal Issues, Public Administration and Human Rights. The draft law was approved by the Parliament and comes into force in October 2016. In the forcoming, it is also expected: (i) issuance of bylaws; (Ii) strengthen capacities of HIDAACI with 7-8 people that will implement the bill. Drafting of this bill has become part of the fulfillment of the Roadmap for the five priorities recommended by the European Commission, approved by Council of Ministers Decision No. 330, dated 28.05.2014 and in fulfillment of the Crosscutting Anti Corruption Strategy for 2015-2020, approved by the Council of Ministers Decision No. 247, dated 20.03.2015. This law stipulates creation of a new mechanism of denunciation of corruption practices in the workplace by employees of a public authority or private entity in the Republic of Albania. There are some several key factors that will influence the governance of public and private institutions, increase transparency for the public and discourage corruptive practices as a result of the adoption of this law: (i) encouraging the public to actively use mechanisms of reporting and preventive corruption in the workplace; (Ii) increase transparency in public administration activities and private enterprises; (Ii) encourage cooperation with the institutions of justice; and (iii) protection of whistleblowers against retaliatory measures. Main Objective Increasing number of reports on cases of corruption in public authorities and the protection of ‘whistleblowers’.NANAMinister for Local Affairs (MLA), Ministry of Justice, etc.Partners Albania, media, businesses1100000000000100000NDND0000000000000000000000000000000000000001ND1000000000000000000
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AL0053Albania310ALBEuropeNational1201620182Open Government for public service modernisationProvision of electronic servicesProvision of Electronic ServicesThis commitment aims at delivering e-services through an electronic forms management system (Eforms). This will help institutions involved to reduce manual paper work which is much slower than electronic processing of information using electronic forms of communication with citizens. The system will also help citizens and businesses to reduce time for obtaining services. Form’s processing time will be reduced because eForms will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve citizens faster and better. Status quo or problem addressed by the commitment Currently there are available 248 electronic services in level 3-4. National Agency for Information Society aimed at building an electronic forms management system (Eforms). This will help the institutions involved in the project to reduce manual paper work which is much slower than electronic processing of information using electronic forms for communication with citizens. The system will also help citizens and businesses to reduce the time for obtaining services. Forms processing time will be reduced because eForm will be submitted in electronic format. The system will increase the efficiency of government employees, which will serve faster and better citizens. NAIS has undertaken the project for the digitization of 36 services of Ministry of Foreign Affairs. The objective of this project comprises in: 1. Publication and digitalisation of services provided by the Ministry of Foreign Affairs and the diplomatic and consular services in the unique governmental portal e-albania.al 2. Standartisation of websites of every consulate elements: virtual percussion, virtual tour in 3D for each consulate, the Minister of MFA video that welcomes visitors and directs them to the package of services. Another project is the service that detects electronic e-permits. This electronic service offers the possibility of applying for a construction permit online through the e-Albania portal over the range of the following permits: • Application for the issuance of a development permit; • Application for issuance of a building permit by category including construction permit for a new building or additional breach in the existing building; • Request for issuing a preliminary statement for performing work; • Request for deferment of the construction permit; • Application for a permit for a review of the ndënimit Iejes conditions; • Application for a permit to change the activities and / or functions of the individual unit; • Request for issuance of certificate of use. • Request for completion of documentation • Application to change the subject of the building permit The main difficulties encountered for the above projects are a lack of computerized systems in some institutions. Main Objective The provision of new electronic services in e-government portal Albania, will: • Reduce manual work with papers circulating between institutions involved, which is much slower than electronic processing of information using electronic forms for communication with citizens; • Reduce cost and time for citizens and also the administration; • Improve public services for citizens; • Reduce possibilities of corruption.NANANational Agency for Information Society (NAIS)Line ministries and their subordinate institutions, local authorities, independent institutions In total, over 85 institutions that provide services through the E – Albania. Citizens / business / public administration employee In total, 214 041 registered users (citizens / businesses) Users: Staff of public administration 15,0000000000000000000000NDND0000000000000000000000000000000000000001ND0000000000000000000
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AL0054Albania311ALBEuropeNational1201620182Open Government for public service modernisationEstablishment of multifunctional centralized system for building permitsEstablishment of Multifunctional Centralized System for Building PermitsThis commitment foresees the establishment of a multifunctional system to simplify the procedure of building permit applications and their proccesing by providing citizens and businesses the opportunity to apply only online for those permits. The purpose of this project is the construction of a multifunctional system and centralized to simplify procedures for license applications development and construction, providing citizens and businesses the opportunity to apply online. Being a centralized system is intended to be accessed electronically from all units of the central government and all other institutions involved in the decision making process through the respective accounts. This project aims to implement electronic communication between the National Territorial Planning Agency registry with the electronic records of other institutions to checks and/or automatically revocate applicants' data through the the government interoperability platform; also tracking status of the application at any stage of the procedure. Status quo or problem addressed by the commitment This kind of permit is only provided ‘offline’ asking for businesses to receive lots of documents from other public institutions and submit everything at the premises of the National Territorial Planning Agency (situated in Tirana). This process includes extensive efforts and time ‘til the provision of the permit. Main Objective This project aims at implementing electronic communication registry NTPA with the electronic records of other institutions for vetting or making automated database of applicants, through the platform governmental interaction and tracking the status of the application at any stage via eTracking system. This project will also adapt the current registry in accordance with the latest legal changes. The system will be introduced for the first time in the Albania and will include the application for development permit applications through the system fully online. It is very important the close cooperation with local authorities to achieve this multifunctional centralized system.NANANational Agency for Information Society (NAIS)Ministry of Urban development/ National Territorial Planning Agency, Local government units0000000000000000000NDND0000000000000000000000000000000000000001ND0000000000000000000
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AL0055Albania312ALBEuropeNational1201620182Open Government for public service modernisationEstablishment and distribution of digital countersEstablishment and Distribution of Digital CountersThrough the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7. Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs. Status quo or problem addressed by the commitment In order to improve public services provided to the citizens and to promote latest technologies, NAIS has taken the initiative to spread digital counters throughout the country. Presentation for the first time of digital counters will bring increased transparency to provide the administration services. Through electronic delivery, NAIS intends to improve availability, quality and transparency of public services and reduce time of implementation of procedures and public administration costs. Main Objective Through the distribution of digital counters e-Albania portal aims at providing access and easier navigation on the Internet for all Albanian citizens who can run on a single point of public access to information or public services online that are provided through the unique e-government portal. Digital counter will offer public services 24/7.NANANational Agency for Information Society (NAIS)Close cooperation with private sector0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0056Albania313ALBEuropeNational1201620182Open Government for public service modernisationService passport standardizationService Passport StandardizationAgency for the Delivery of Integrated Services Albania (ADISA) is commited to preparing service passports for each administrative service, based on experience with customer service standard’s delivery in the private sector. This commitment comes as a result of the public service reform, based on a lack of necessary information, transparency, accountability and efficiency in the way of the delivery of public services in the Republic of Albania. Service passports will be used for all citizens of the Republic of Albania for the delivery, simplification and unification of information for all public services. This will bring a clear picture to the citizens on the manner of how public services are delivered. Each service has his unique service passport, stating data associated with: name of the institution, name of service, code, description, necessary documentation, document delivered, validity of the document, beneficiaries of the service, the time of receipt of service, fee, payment, provision of online services, legal basis, address the office, complaints system, the description of the application procedure in the reception office, call center. The main objectives of the service passport are as follows: • Simplifying of information for citizens on how to benefit public services; • Unification of organizing information for public services; • Standardization of its intended use not only in offices but also in the call center and the e-government portal. Currently, ADISA is focused on 10 institutions and is working on the completion of 400 service passports, which are in the final phase of adjustments and coordination to be delivered. Further on ADISA will work upon standartization of 700 service passports already agreed with institutions that provide public services, which will be completed by the end of 2017. Status quo or problem addressed by the commitment Service passport’s standardization to be issued by ADISA is based on Law No. 13, dated 18.02.2016 "On the provision of public services at the counter in the Republic of Albania", and DCM. No. 343, dated 05.04.2016 "On establishing the authority responsible for drawing up models." In connection with the foregoing, ADISA cooperates with state institutions that provide public services at the counter to obtain relevant information, therefore the Service Passsport content. For each service, the service passport, will contain the following information: a) Code of service; b) Name of service; c) Documentation required for the service requested; d) Fee for obtaining the service; e) The time limit of delivering the service from the institution. There are 371 service passports standartized currently provided by 10 state institutions. Under this commitment, 700 more service passports are to be delivered. Service passport will be accessible online as well as in the service counters. Main Objective The service passport is intended to serve as a unique public document to increase transparency, citizen access, speed of service, service delivery, continuous improvement, performance and provides alternative means to fight corruption.NANAAgency for the Delivery of Integrated Services Albania (ADISA)Ministry of Innovation and Public Administration and all line ministries; With impact at the CSOs and private sector0000000000000000000NDND0000000000000000000000000000000000000001ND0000000000000000000
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AL0057Albania314ALBEuropeNational1201620182Open Government for public service modernisationCitizen CardCitizen CardMinister of State for Innovation and Public Administration, in cooperation with the Agency for the Delivery of Integrated Services Albania (ADISA) undertook the creation of a public document, which, for the first time, will be provided to guarantee citizens and institutions, information on baseline standards for public service delivery at the counter. Institutions and citizens did not know this kind of information previously. This commitment is to be fulfilled by ADISA, as the authority responsible for standardizing methods of delivering public services at the counter, creating the Citizen's Card, which will include for each service/information on ways/channels for obtaining the service: • Rules of conduct at the physical counters; • Rules for the application at the physical service counters; • Rules for obtaining answers to the physical counters; • Rules for appeal; • Models of visual representation at the physical counters; • Service’s necessary elements at the physical counters; • Rules of communication and organizating of information on services; • Rules on the use of shapes and functionality of different channels for delivery of public services from the point of view of natural and legal persons; • Classification of services; • Codification of services; • Forms for service application. Drafting and publication of the card extensively in print or electronic format would ensure increase of transparency, speed of service, service delivery, continuous improvement, performance and it provides alternative means to fight corruption. Status quo or problem addressed by the commitment Develop the Citizen Card is based on Law No. 13, dated 02.18.2016 "On the provision of public services at the counter in the Republic of Albania", Article 35, which provides that: Standardization of delivery of public services at the counter made by national models, as well as European and international models, are based on DCM. No. 343, dated 05.04.2016 is ADISA. The term "model" means: • Rules of conduct at the physical counters; • Rules for the application at the physical service counters; • Rules for obtaining answers to the physical counters; • Rules for appeal; • Models of visual representation at the physical counters; • Service’s necessary elements at the physical counters; • Rules of communication and organizating of information on services; • Rules on the use of shapes and functionality of different channels for delivery of public services from the point of view of natural and legal persons; • Classification of services; • Codification of services; • Forms for service application. Every standard consists of several processes, guaranteeing the standard itself. Finally, processes are measured through indicators whether standards are at the appropriate levels. Main Objective Citizen’s card aims at ensuring increase of transparency, speed of service, service delivery, continuous improvement, performance and it provides alternative means to fight corruption.NANAAgency for the Delivery of Integrated Services Albania (ADISA)Ministry of Innovation and Public Administration and all line ministries; With impact for CSO-s and private sector0000000000000000000NDND0000000000000000000000000000000000000001ND0000000000000000000
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AL0058Albania315ALBEuropeNational1201620182Open Government for public service modernisationElectronic system of registration of e-prescription in the Republic of AlbaniaElectronic System of Registration of e-Prescription in the Republic of AlbaniaThis commitment is intended to replace medical prescription on papers to electronic prescription nationwide. Fulfilling this commitment brings increased efficiency of drug reimbursement medical funds and accuracy of determining medical drugs impacting directly on improving the quality of patients' health and health care. Among other things, e-prescriptions will bring: • Reduced possibility of errors resulting from misunderstandings in writing between physicians and pharmacists; • Reduced administrative time communication between patient - physician, patient - pharmacists, pharmacist - Compulsory Insurance Health Care Fund (CIHCF); • Increased level of compliance of drugs given to a patient and increase patient's comfort and in accessing these medicines; • The system will enable gathering of a historical record of actual medication that the patient received. Status quo or problem addressed by the commitment So far, the generation of medical prescriptions has been performed only on paper. The volume of processing recipes on paper is difficult to manage since it has increased significantly. Ministry of Health after successfully piloting the electronic prescription system in the district of Durrës, will extend this system all over Albania. The lack of a computerized registry for the registration of prescriptions issued by doctors favors: • Possibility of high performing errors; • Errors of interpretation in delivering drugs; • Requires very large volume of work with prescriptions on paper; •Extensive efforts in data entry of recipes on paper in a register for calculating pharmacy reimbursement for reimbursable drugs. Main Objective The objective of this commitment is to substitute medical prescriptions on paper to electronic prescriptions nationwide. Through this system we aim to achieve: 1. Increase the efficiency of drug reimbursement funds and accuracy of determining medical drugs impacting directly on improving the quality of patients' health and healthcare. 2. Reduce the possibility of giving false medical drugs for patients. 3. Reduce the possibility of errors that result from writing misunderstandings between doctors and pharmacists. 4. Reduce administrative time communication between • Patient - Doctor • Patient - Pharmacist • Pharmacist - (CIHCF) 5. Increase the level of compliance of drugs given to a patient and increase patient comfort and in accessing these drugs. 6. The system will enable establishment of a historical record of actual medication that the patient received. 7. Conveniences and profitabilities for pharmacists are, as follows: o Reduce chance of errors; o Increase accuracy in delivering drugs; o Reduce paper work with prescriptions.NANAMinistry of HealthPharmacies0000000000000000000NDND0000000000000000000000000000000001001000ND0000000000000000000
60
AL0059Albania316ALBEuropeNational1201620182Open Government to protect the environmentElectronic Monitoring System of ForestsElectronic Monitoring System of ForestsThis commitment aims at the creation of an integrated system that will enable monitoring of illegal activities and the timely identification of fire as one of the strategic objectives of the government program regarding forestry. This commitment aims to: - Establish an integrated system for monitoring of forests to prevent illegal cutting of forests; - Real-time detection of fires that may occur in the points to be covered by the system; - Monitoring during 24/365, set out the key points to prevent and control transport of illegal cutting wood material from forests towards urban centers where it is collected and marketed. - Improving quality of service for the prevention of violations of forest cutting. - Real time information exchange with other structures responsible for monitoring and prosecution of the perpetrators of actions against legitimate. - Reduce corruption in this area. Status quo or problem addressed by the commitment Illegal cutting of forests is one of the illegal activities of major impacts on forest ecosystems and damage to the environment as a whole, causing a chain of negative consequences that result in serious injuries to forests, land and national economy. Despite continuous efforts made by state structures for the prevention and suppression of this activity again present problems in some districts. Currently, the State Inspectorate of Environment, Forestry and Water Management has no computerized system for monitoring and recording illegal activities or forest fires in every region of the Republic of Albania. Installation of monitoring cameras and the establishment of a system suitable for information analyzing and responsive measures on accrual illegal crossing, will significantly increase the effectiveness of the work of the Inspectorate of Forestry Police, identifying evidence for the initiation of proceedings documenting of violations and punishment of perpetrators. The establishment of this system will reduce costs of inspections and a better appreciation of the work of the Inspectorate of Police Inspectors Forestry and Environmental Guards who have responsibility forested areas. Given that some of the cameras will be placed at prominent points of the terrain and within the National Park they will serve as surveillance and reconnaissance systems of forest fires. Continuous monitoring will have an impact and reduce the level of corruption in the forest sector. Main Objective Establishment of an integrated system that enable the monitoring of illegal activities and the timely identification of fire as one of the strategic objectives of the government program for forests. This commitment aims to: - Establish an integrated system for monitoring of forests to prevent illegal cutting of forests; - Real-time detection of fires that may occur in the points to be covered by the system; - Monitoring during 24/365, set out the key points to prevent and control illegal prerejve transport wood material from forests towards urban centers where it is collected and marketed. - Improving quality of service for the prevention of violations of forest cutting. - Real time information exchange with other structures responsible for monitoring and prosecution of the perpetrators of actions against legitimate.NANAMinistry of EnvironmentState Inspectorate of Environment and Forests1100000000000000000NDND0000000010000000000000000000000000000001ND0000000010000000000
61
AL0060Albania317ALBEuropeNational1201620182Open Government to protect the environmentIntegrated electronic system for professional licensing of individuals and legal entities that will operate in the field of study design and supervision of commissioning of construction worksIntegrated Electronic System for Professional Licensing of Individuals and Legal Entities That Will Operate in the Field of Study Design and Supervision of Commissioning of Construction WorksCurrently, Ministry of Urban Development does not have a software application to manage applications for professional licensing in the above areas, and every practice is currently being proccesed only by paper. This project will provide online applications for professional licensure through the unique interoperability government getaway and their provision at e-albania.al, being in line with the initiatives of the GoA for the delivery of digital services to citizens and businesses. The system will improve service delivery to citizens, facilitate procedures, accelerate and further increase transparency of the system within the ministry, between ministries and other public institutions and also among the public. The system will utilize the entire database of information and minimize as much as possible human intervention in the process, during performance of arithmetic and logical control. Status quo or problem Ministry of Urban Development is responsible for the design and implementation of legislation, strategies and policies (among others) in the 41 addressed by the commitment field of occupational licensing of individuals and legal entities that operate in the field of design and supervision of construction commissioning works. Currently, Ministry of Urban Development does not have a software application to manage applications for professional licensing in the above areas, and every practice is currently being proccesed only by paper. Main Objective The main objective of this commitment is to improve services provided to beneficiaries regarding professional licensing of individuals and legal entities that operate in the field of study of the design and supervision of commissioning of construction works. In this way, citizens, businesses and other stakeholders will be able to refer to substantial information and validated in terms of individuals and legal entities that operate in the field of study of the design and commissioning supervision of construction works. • Online service for professional licensing applications through ealbania; • Exchange information in real time to verify the status of the application; • Improving capacity for monitoring.NANAMinistry of Urban DevelopmentNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
62
AL0061Albania41ALBEuropeNational1201820202NAOpen Government to Increase Transparency in Government Reporting and Improve Accessibility to InformationTransparency of Government ReportingComponent I: Open Government to Increase Transparency in Government Reporting and
Improve Accessibility to Information
The policy objective of this activity is to guarantee a public finance system that promotes
transparency, accountability, fiscal discipline and efficiency in the management and use of public
resources to improve the quality of service delivery and economic development.
COMPONENTS I: OPEN GOVERNMENT TO INCREASE TRANSPARENCY IN
GOVERNMENT REPORTING AND IMPROVE ACCESSIBILITY TO INFORMATION
Leading institution Ministry of Finance and Economy
Other steakholders Government The Prime Minister's Office, the Ministry of Europe and Foreign
Affairs, Public Procurement Agency, Public Procurement
Commission, the High State Control, INSTAT, the General
Directorate of Taxation and the General Directorate of Customs
Civil society,
private sector
Status quo or problem / issue being
addressed
The vision of the PFM reform strategy is to guarantee a system of public
finances that promotes transparency, accountability, fiscal discipline and
efficiency in the management and use of public resources for the provision
of improved services and economic development
In the first half of 2018, MoFE launched the Mid-Term Review (MTR)
of the 2014-2020 Public Finance Management Strategy. The MTR's
objectives are to identify progress, achievements, challenges and gaps to
plan the next agenda and SMART approach to PFM reform.
The mid-term evaluation report of the PFM strategy contains a brief
description of the methodology followed, the progress of each component
of the pillar strategy during the years 2014 to the first half of 2018;
addressing the recommendations issued by international evaluation
reports; setting priorities for each pillar as well as describing a new
framework for revision of the strategy.
The Ministry of Finance, in the framework of Public Finance Management
(PFM) activities, fulfilling budget activities
/ documents that are criteria and required by the Open Budget Index (OBI)
so that the information on the budget is published on time, easily
accessible and understandable to the citizens, has undertaken to continue
further the progress on Budget Transparency.
Transparency is one of the eight basic principles of "Good Governance".
According to the OECD, budget transparency is defined as "full disclosure
of all relevant budget information in time and systematically".
Transparency in public finances is a key element of governance, which
leads to macroeconomic and fiscal stability, and determines higher rates
of economic growth. In addition, it helps to improve the efficiency of
16
public spending, while the increase of non-transparency leads to the
reduction of fiscal discipline.
The Ministry of Finance has paid attention to the transparency of the
budget, placing it in one of its priorities, materialized in the 2014-2020
Public Finance Strategy.
Lack of budget transparency leads to: lack of availability of required
information, lack of public information, reduction of citizens' confidence
in how public funds are spent, etc. Problems also arise when there is a lack
of publication of the monitoring reports, mid-year report, year-end report,
"Citizens Budget", which is a simple language pamphlet that illustrates the
main aspects of the annual budget, which should published on time and of
course, understandable to citizens.
However, despite the measures taken in this context, Albania, according
to the "Open Budget Survey 2015" report, is among the countries that had
declined in the state budget transparency, ranked first in the region, with
a score of 38 points 100 possible. In addition, it is necessary to further
advance with the improvement and increase of Budget Transparency.
Main objective / Purpose of the
policy
The policy objective of this activity is to guarantee a public finance
system that promotes transparency, accountability, fiscal discipline
and efficiency in the management and use of public resources to
improve the quality of service delivery and economic development.
OGP challenge affected by this meaure Improving
public
services
More
efficient
management
of public
resources
Increas
e
public
integrit
y
Increasing
corporate
accountabilit
y
Creating a safer
community
X X X
It is important in order to improve: Transparenc
y
Responsibilit
y
Citizen Participation Technology and
Innovation
X X
Measurable and
verifiable
achievements to
accomplish this
measure
Result
Indicators
Output
Indicators
Responsible
Institution
New or
continued
engagement
from the 2016-
2018 action
plan
Start
Date
End Date
1.1 Establish a
comprehensive
statistical system
covering the needs of
budgetary and semibudgetary entities.
1. Improved
statistical
system
2. The
standard skid
model
Drafting of
National
Government
Accounts
according to
International
Methodologi
es (ESA
INSTAT Continuous
engagement
2014 2022
1.2 Creating
standardized
information
17
1.3 Creating
alternative methods
for gathering
information
1. New
methods
developed
for the
exchange of
data
3. Standard
formats /
models
4. Report on
approved
results
2010 and
GFS 2014)
1.4 Integration of
Additional
Information on the
Treasury System
(AGFIS)
1.5 Integration into
New Templates for
Exchange of
Information
1.6 Compare the
results and approve
new information
1.7 Drafting a
detailed statement of
fiscal risks and
inclusion in the
budget
documentation
Statement of
Fiscal Risks
MFE Continuous
engagement
2014 2022
1.8 Monitor public
institutions regarding
the implementation of
FMC requirements
FMC
applications
applied
All budget
units will
use the
Internal
Financial
Control
requirement
s to improve
the internal
control
system and
to achieve
the
objectives
and results
MFE Continuous
engagement
2014 2022
1.9 Implementation
of FMC funds in
public sector entiti
NA12/31/2022Ministry of Finance and EconomyThe Prime Minister's Office, the Ministry of Europe and Foreign
Affairs, Public Procurement Agency, Public Procurement
Commission, the High State Control, INSTAT, the General
Directorate of Taxation and the General Directorate of Customs
0000000000000000000NDND0000000000000110000000000000000000000000ND0000000000000000000
63
AL0062Albania42ALBEuropeNational1201820202NAOpen Governance to Modernize Public Services and E-Gove-GovernmentComponent II: Open Governance to Modernize Public Services and E-Gov
The policy goal of this activity is the development of electronic governance and the provision of
interactive public services for citizens and businesses.
COMPONENT II: OPEN GOVERNMENT TO MODERNIZE PUBLIC SERVICES AND E-GOV
GOVERNANCE
Lead Institution The National Agency of Information Society
Other participants Government Line Ministries and their dependency institutions, local
government, and independent institutions
Civil society
Private sector
Citizens / business / employees of public administration
Status quo or problem/the issue to be
addressed
E-Governance is today a tangible reality in Albania which is managed and
coordinated by the National Agency of Information Society (below
NAIS). Since 2013, NAIS has become the most important institution in
the development and implementation of projects in the field of
information technology and electronic communications. From November
2017, NAIS operates on the basis of the Decision of Council of Ministers
No.673, dated 22.11.2017 "On the Reorganization of the National
Information Society Agency", on the basis of which it provides policies,
strategies and regulates the ICT sector, excluding the field of electronic
communications. Since the beginning, this agency had a strategy, linking
systems to one another and exchanging real-time data as a necessary step
for facilitating the services and reducing the number of documents
required by the citizen or business in the counters.
The governmental portal e-Albania, a project of the Albanian
Government, which is based on the online institutional interaction, is the
typical example of digitalization of state services, where facilitated direct
communication means are provided for authenticated individuals in the
system by avoiding therefore obstacles of a wide spectrum. The Albanian
government, as a promoter of the transformation of physical services to
online services, turned e- Albania into an example and managed to build
a serious image of the state and restore citizens' trust in institutions. The
e-Albania government portal, through various projects, has significantly
increased the number of electronic services, with a total of 1363 services
out of which 590 electronic services. The e-Albania portal has been
created on the principle of the Open Government Partnership and is
orientated towards the service to the citizens.
Nowadays, a large range of public services that were previously offered
only in the traditional model, requiring submission to the respective
offices, paper application, waiting in line, filling in forms, etc., are now
taken electronically, with a counter, from a smartphone camera, a home
computer. In this regard, all the technological achievements behind this,
have to meet the goal of providing public services that consist in:
simplification of procedures, electronic applications for public services,
security, speed and functionality to the maximum of time and most
importantly with 24/7 access regardless of location.
19
It is worth pointing out that after hundreds of electronic services that are
offered electronically by the Albanian public institutions, lies a complex
architecture (Governmental Interoperability Platform); a continuing
process of building new systems, improving existing systems, digitizing
physical archives, building physical support infrastructure, setting up
specified platforms where electronic signatures / sealed documents should
circulate, creating dedicated electronic archive capacities, equipment of
all actors with electronic signature and seal in order to anticipate and
involve all steps and links in this process. Concerning the Governmental
Interoperability Platform (GG), which is the basic architecture that
enables the interconnection of electronic registers with one another and
the exchange of real-time data in a secure and reliable form, by
guaranteeing electronic services to citizens, businesses and public
administration, as a result of the investments made by NAIS during this
period, 49 electronic systems are connected to GG and exchange data in
real-time, unlike in the year 2013, where only 6 electronic systems were
connected to GG.
An essential element in completing the e-Governance framework in
Albania is that any administrative document such as certificates,
certificates, testimonies, etc. have the same legal value as when they are
generated by online state offices (or in this case, from the portal ealbania), as well as when physically handled on paper in their counters.
Relevant legal and sub-legal acts approved by the Decision of Council of
Ministers no. 495, dated 13.09.2017, "On the approval of regulations for
the benefit of electronic public services", opened the way for the
authentication of the electronic seal, giving legal validity to the
administrative documents generated through the e-Albania portal. Based
on the decision, the sending and receiving of data is carried out in full
compliance with the legislation regulating electronic identification and
trusted services, whereas the stamping of electronic administrative
documents, generated by electronic transmission, guarantees the
authenticity of the document in electronic format. Since September 2017
when the electronic seal became legitimate, the e-Albania portal enables
the download of administrative documents of legal value 24/7, by
therefore making these documents available every hour of the day and
every day of the week, regardless of the opening hours of the counters. At
present, 33 documents with electronic seal are offered on the portal, a part
of which are provided only electronically, eliminating their printing on
paper at the physical counters of the institutions.
In addition to the electronic seal, another novelty of the portal is the use
of the e-Albania portal for public administration employees to obtain
certificates and documents that are used as portal services for completing
the accompanying documentation of the service requested by the citizen
and will no longer be required himself to him. Today, it is the employee
of the public administration and not the citizen, the one who has the task
of collecting documents with electronic seal from the portal e-albania and
their attachment to the application file of the citizen. Simply said: the
ordinary itinerary from office to office for a certificate, document etc., has
come to an end. Over 2.6 million documents with electronic seal are easily
obtained from citizens and businesses, eventually avoiding corruption and
delays.
20
These are the rhythms that are bringing a transformation, from which
benefits come not only to state institutions but especially to citizens and
business, who are benefiting through this process and services raised.
These developments have affected the improvement of the Index of eGovernance Development (EGDI) which is an index that assesses the
development of e-governance at the national level. In 2016, Albania
ranked 82 out of 193 countries with regard to the EGDI index with a value
of 0.5331. In 2018, Albania ranks 74th among states such as Hungary,
Bulgaria, Croatia, etc. with index value 0.6519. From the three
components of EGDI, according to the report the greatest impact on its
growth came from the component of Online Services Index (OSI) with a
value of 0.7361 in 2018, compared with 0.5942 in 2016. The eParticipation Indicator (EPI) is at 0.7584 level, making Albania approach
countries such as Australia, Austria, Belgium, etc., with the eparticipation index "Very High", from "High" as classified in 2016.
Albania has progressed faster compared to the timing of the process and
the progressive expansion of services already offered in electronic form
or systems interconnection.
In this context, NAIS has continued to work on identifying new public
services that will be digitized, for the addition and promotion of electronic
services for citizens, business and administration. The priority will be to
increase transparency and improve public services in the public
administration, as according to the principles of the Open Government
Partnership initiative.
The Albanian Government is committed to working for a better, quality,
open and transparent governance. Transparency is one of the three key
priorities set out recently by the leaders of the G8 countries. They signed
in June 2013 some principles specified for "Open Data" in the “Open Data
Charter” document. Open data support and encourages innovation and
provide greater accountability for improving democracy.
The data is powerful, they affect transparency and help in the exact control
of each activity. Many countries have launched programs to government
transparency and public offices through the publication of data "Open
Data" online. The development policies for Open Data have taken a rapid
development in the last five years in different countries. Initiatives for the
realization of open data are of different forms in different countries
ranging from the development of specific portals and data in the
framework of the development of e-government towards the most
ambitious projects for having real "open data". The European Union has
adopted several documents for the implementation of "Open Data" and
has created the portal for open data at the EU level. Many countries have
adopted action plans and national policies for the realization of open data.
In fact, with the increasing demands of the public for a transparent and
accountable government and the ongoing efforts of the Government of the
Republic of Albania to ensure a better and more open communication with
citizens and civil society, NAIS, also within this Global Initiative, in 2016
has implemented the Electronic Register of Public Notifications and
Consultations. The implementation of open data and the creation of a
government portal for open data is an important government engagement,
part of the action plan drafted under the Open Government Partnership
(OGP) global initiative.
21
For the above, the National Agency of Information Society (NAIS), based
on Law no. 119/2014 dated 18.09.2014 "On the Right to Information", as
well as Law no. 146/2014 dated 30.10.2014 "On Notification and Public
Consultation" engages in the construction of the portal opendata.gov.al,
which through its three main modules will serve as an information
window for the progress of the OGP project for Albania, as a consultation
place among citizens and decision-making institutions in Albania, as well
as a unique point of publication of open government data.
The main purpose of the implementation of 'open data' is a more efficient
and effective governance, economic growth and innovation, transparency
and accountability, promoting the reuse of public information while
respecting the right to intellectual property and personal data protection.
Through the creation of a government portal for open data, the aim is to
increase transparency and increase public engagement in governance.
Main objective / Purpose of the policy The policy goal of this activity is the development of electronic
governance and the provision of interactive public services for
citizens and businesses.
OGP challenge affected from this
engagement
Improvin
g public
services
More
efficient
manageme
nt of public
resources
Increasing
public
integrity
Increasing
corporate
accountabil
ity
Creating a safer
community
X X X X
It is important for the improvement of: Transpar
ency
Accountabi
lity
Citizen participation Technology and
innovation
X X X X
Measurable and
verifiable
achievements for the
fulfillment of the
commitment
Result
Indicators
Output
Indicator
s
Responsib
le
Institution
New or
continued
engagement
from the
2016-2018
action plan
Starting
date
End date
2.1.1 Developing
the information
section on the Open
Government
Partnership (OGPOGP)
Open Data
Portal
Increased
public
engagem
ent in
governan
ce
NAIS,
LM/Agen
cies
New
engagement
2018 2019
2.1.2 Development
of the "Open Data"
section for
transparency on the
activity of public
institutions
22
2.1.3 Identification
and collection of
data in the
appropriate format
from the public
administration
institutions
Improvin
g
evidence
in order
to
improve
policies
and
increase
governm
ent
transpare
ncy
2.1.4 Integration of
data into the portal
2.2.11 Implementing
new electronic
services on the eAlbania portal
Adding new
electronic
services to the
e-Albania
portal
Increasin
g access
to public
services
for
citizens,
businesse
s and
public
administr
ation
NAIS,
LM/Agen
cies
New
engagement
2019 2020
2.2.2 Data Exposures
to the Government
Interaction Platform
Reduce
bureaucr
acy, cost
and time
to
citizens
and
businesse
s
1/1/201812/31/2020The National Agency of Information SocietyLine Ministries and their dependency institutions, local
government, and independent institutions, Citizens / business / employees of public administration
0000000000000000000NDND0000000000000000000000000000000000000000ND0001000000000000000
64
AL0063Albania43ALBEuropeNational1201820202NAOPEN GOVERNANCE FOR “BETTER REGULATION”Improved Business RegulationCOMPONENT III: OPEN GOVERNANCE FOR “BETTER REGULATION”
The policy objective of this activity is the development of a public administration that provides
high quality services to citizens and businesses in a transparent, effective and efficient manner,
through the use of modern technologies and innovative services, and complies with European
integration requirements through impartial, professional and accountable civil servants, part of
the efficient structures.
A transparent policy-making, inclusive, policy-making system that ensures alignment with the
acquis.
COMPONENT III: OPEN GOVERNANCE FOR “BETTER REGULATION”
Leading institution Department for Development and Good Governance, PMO
Other participants Government Ministry of Finance and Economy, The National Agency of
Information Society, Albanian School of Public Administration, Line
Ministries, Ministry for Europe and Foreign Affairs
Civil society
Private Sector
Partners for Change and Development in Albania, Institute for
Research and Development Alternatives, Institute for Co-operation
and Development, Foundation "Open Society for Albania", Institute
for Promotion of Social Economic Development
Status quo or problem / issue being
addressed
Policy and strategy development is based on the Integrated Planning System
(SPI). IPS is the national decision-making key system for defining strategic
directions and resource allocation (the World Bank refers to the Albanian SPI
as one of the best practices in the region). The IPS's main goal is to draft a
strategic, integrated, structural and accountable plan for Albania, including
harmonizing the adaptation of existing planning and monitoring systems within
the new system and reorganizing structures under the new system. IPS aims to
avoid drafting ad hoc policies and strategies, avoid overlapping, and ensure
compliance with financial planning processes.
The IPS institutional framework is further consolidated with the restructuring
of the Prime Minister's Institution and the strengthening of the monitoring and
strategic planning capacities in this institution through the establishment of the
Development and Good Governance Policy Unit at the Department of
Development and Good Governance and the Regulatory Acts Programming
Unit at the Regulatory and Compliance Department.
Information systems are being set up for different components of SPI. Since
2007, the Medium Term Budgeting System (MTBP) is functioning for all line
ministries, while the Government Financial Information System (AFMIS), the
Foreign Assistance Management Information System (EAMIS) and the
Information System for the Integrated Planning System (IPSIS). Regarding the
legislative process and the quality of the legislation, there are efforts to improve
the analysis, plan the measures and their fulfillment. In general, the process of
24
drafting the legislation is accompanied by insufficient transparency and lack of
stakeholder consultation. In 2014, the Law on Public Consultation of Political
and Legislative Acts was adopted, as well as a new law on the right of
information, for which the necessary measures for full and qualitative
implementation should be taken. In few cases there have been genuine ex ante
and ex post assessments of the consequences of legislation.
Challenges:
Consolidating the framework of the Integrated Planning System remains a
challenge. Moreover, it is necessary to consolidate the capacity of the new
structures related to the functioning as a whole of the entire system
mechanisms. Increasing system efficiency needs to be addressed through its
consolidation.
Establishing information systems for IPS components requires a clear
implementation of business core processes related to policy, budget, and
investment planning. On the other hand, the capacity building of the institutions
involved is necessary
In terms of improving the regulatory system:
➢ Policies aim at strengthening the system of integrated planning, policy
and legislation monitoring, reporting and evaluation, which transforms
government priorities into concrete actions; increasing the
transparency of government's strategic documents and monitoring
them; enhancing the capacity of ministries to develop good policies
and legislation in line with the acquis.
Policies in this sector will also aim at increasing efficiency in strategic planning
and monitoring the performance of implemented policies; establishment of
information systems for public policy and public finance planning systems;
capacity building and improvement of horizontal coordination and cooperation
between ministries, as well as within line ministries; as well as the
establishment of mechanisms for controlling the effectiveness of legislation.
Main objective / Purpose of the
policy
The policy objective of this activity is the development of a public
administration that provides high quality services to citizens and
businesses in a transparent, effective and efficient manner, through the use
of modern technologies and innovative services, and complies with
European integration requirements through impartial, professional and
accountable civil servants, part of the efficient structures.
A transparent policy-making, inclusive, policy-making system that
ensures alignment with the acquis
OGP challenge affected by
engagement
Improving
public
services
More
efficient
manageme
nt of
public
resources
Increase
public
integrity
Increasing
corporate
accountabil
ity
Creating a safer
community
X X X X
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
X X X X
25
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicators
Responsi
ble
Institutio
n
New or
continued
engagement
from the
2016-2018
action plan
Start date End date
3.1 Drafting a
methodology for the
preparation of
strategic documents
(strategies, programs,
action plans, policy
documents, etc.).
IPSIS goes
live in 2019 as
a functional
system
Methodolo
gy
prepared
DDGG/I
PSIS
New
engagement
2018 2019
3.2 Drafting a legal
package for the
functionality of the
IPSIS system
A complete
regulatory
package
drafted and
approved
(1 MCD
for IPSIS
as an eregister; 1
MCD for
IPSIS
functionalit
y; 2 PM
Orders for
IPSIS
modules in
connection
with the
preparation
of
strategies,
action
plans,
monitoring
reports,
programs;
IPS
Calendar;
Amendmen
ts to the
MTBP
Guidelines)
DDGG/I
PSIS
New
engagement
2018 2019
3.3 Improve the
capacity of the
Department of
Development and
Good Governance &
line ministries in
Nr. of
policy staff
trained in
line
ministries
DDGG/I
PSIS
New
engagement
2018 2019
26
terms of monitoring
policies / strategies /
action plans /
development
programs, in
accordance with
IPSIS & AFMIS
methodologies 3.4 Review of the
Legal Basis and
Regulatory
Framework for the
Functioning of
IPMGs and / or
SWGs to Address
Challenges in
Government
Structures and
Change of Functions
No. of high
level
meetings for
each IPMG
in the pilot
sectors and
the
establishmen
t of new
IPMGs
Revised
documents
DDGG New
engagement
2018 2018
3.5 Preparation of
standard tools (tool
kit) for the
functioning of IPMG
for Good Governance
& Operational
Guidance / Progress
IPMG (reviewing the
regulatory framework
for the functioning of
IPMG for Good
Governance)
Prepared
Toolkit
DDGG New
engagement
201
8 2018
3.6 The systematic
functioning of the
Policy Group's Policy
Group and the
establishment of a
policy
-making
network with policy
units in line
ministries
Nr. of G.T
meetings
on Policy
Making
No. Of
meetings
for the LM
policy
-
making
network
DDGG New
engagement
2018 2018
3.7 Preparation of
Operational
Guidelines for line
ministries for
carrying out the
public consultation
process and
functioning of the
Operational
Guide
Designed
DDGG 2018 2018
27
public consultation of
e-register.
3.8 Training /
Capacity Building for
Responsible Staff in
Line Ministries for
the Use of Public
Consultation ePlatform
No. of
trained
staff
NAIS 2018 2018
3.9 Regular
monitoring of the
implementation of the
public consultation
process
The drafted
monitoring
reports (the
first report
prepared in
ThM I
2019)
DDGG New
engagement
2018 2020
3.10 Establish rules
that make the
implementation of the
Impact Assessment
process mandatory
Amending
MCD 584
dated
28.08.2003
, adoption
on 08.2003
with
amendment
s approved
RCD New
engagement
2018 2018
3.11 Strengthening
capacities, through
various employee
training (RIA
Network) in line
ministries and the
Prime Minister’s
Office, in order to
improve the process
of regulatory impact
assessment
Number of
trained
employees
ASPA New
engagement
2018 2019
3.12 Improve the
planning process of
drafting legal acts by
defining the general
terms and conditions
of the PPAP drafting
process
% of legal acts
drafted and
approved in
accordance
with the
General
Analytical of
draft acts
New
Design
Procedures
RCD New
engagement
Every
year
Every year
1/1/201812/31/2020Department for Development and Good Governance, PMOMinistry of Finance and Economy, The National Agency of
Information Society, Albanian School of Public Administration, Line
Ministries, Ministry for Europe and Foreign Affairs, Partners for Change and Development in Albania, Institute for
Research and Development Alternatives, Institute for Co-operation
and Development, Foundation "Open Society for Albania", Institute
for Promotion of Social Economic Development
0000000000000000001NDND1000000000000000000000000000000010000001ND0100100000000000000
65
AL0064Albania44ALBEuropeNational1201820202NAOpen governance for creating safe communitiesSafe CommunitiesCOMPONENT IV: Open governance for creating safe communities
The policy goal of this activity is:
• Control and denunciation of corrupt practices in public institutions by the AntiCorruption Task Force
• Increasing the transparency of the National Coordinator against Corruption in
monitoring the implementation of the Cross-Sectorial Anti-Corruption Strategy.
• Encourage citizens to use mechanisms for denouncing and preventing corruption
• Improving the handling of counter-corruption denunciations
• The strengthening of anti-corruption prevention mechanisms
COMPONENT IV: OPEN GOVERNANCE FOR CREATING SAFE COMMUNITIES
Leading institution Ministry of Justice
Other participants Government CAC /MJ
ADB
DPPSH
ILDKPKI
Civil society
Private Sector
“Open Society for Albania” SOROS
INFOCIP
Status quo or problem / issue being
addressed
Corruption is the main obstacle to the path of sustainable political,
economic and social development of states. In 2013, Albania marked
again for the third year last country side from the countries of the region
in the ranking of the global corruption perception index, thus taking the
mark as the most corrupt country in Europe. Decline - the rise of public
perception over the last 10 years, objectively, coincides with
committed or lacking governance reforms. For this reason, the
government considers public perception of corruption not only as an
indicator of its (corruption) state of affairs but also as a measure of the
success or failure of government policies and programs in the fight
against corruption.
Against this background of facts and this political and social
awareness, with the ultimate goal of modernizing governance in the
country, the government is committed to uncompromising and zero
tolerance against corruption by giving this public policy the priority it
deserves.
The priority of the government in this area is best suited to the
conditionality set by the European Union to open negotiations for EU
membership. The fight against corruption is one of the five policies that
our country is advised to follow with priority in the country's European
integration process. Likewise, prevention and punishment of
corruption is an obligation deriving from Albania's adherence to
29
international instruments for the fight against corruption such as the
United Nations Convention against Corruption, the Council of Europe
Criminal Convention against Corruption, the Council of Europe's Civil
Conven- tion against Corruption etc.
In response to the country's development needs and legitimate
expectations of our public and our international partners, the
government aims to undertake an anti-corruption effort that includes a
threefold preventive, punitive and aesthetic approach. Commitments
undertaken and set objectives are in line with the obligations stemming
from the Stabilization and Association Agreement and EC
recommendations for Albania to join the European Union.
Corruption and its fight continue to be one of the major challenges and
one of the major crosscutting priorities for Albania. During 2007-2010,
governmental reforms have aimed at modernizing state administration
and its work processes, thus contributing to preventing corruption in
areas where corruption was at very high levels and where the impact
on the country's economy was significant.
Thus, through regulatory reforms in the field of auditing, the creation
of an electronic procurement system in order to increase transparency
in the field of public procurement, increased the performance of the
government in these areas, as evidenced by the composite indicators of
various international institutions. Likewise, the establishment of the
National Business Registration Center, the National Business
Licensing Center, and the establishment of E-Tax and E-Customs
systems, has considerably alleviated the relevant administrative
procedures and reduced the personal contacts of service users / seekers
with the administration, and has contributed to reducing the level of
corruption in these sectors.
Main objective / Purpose of the policy The policy goal of this activity is to control and denunciation the
corrupt practices in public institutions by the Anti-Corruption
Task Force
OGP challenge affected by engagement Improvin
g public
services
More
efficient
manageme
nt of public
resources
Increase
public
integrity
Increasing
corporate
accountabil
ity
Creating a
safer
community
X X X X
It is important to improve: Transpar
ency
Responsibil
ity
Citizen Participation Technology
and
Innovation
X X
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicator
s
Responsib
le
Institution
New or
continued
engagement
from the
2016-2018
action plan
Start date End date
30
4.1.1 Establish
control groups
No. of control
groups of
control reports;

No. of the
measures taken
at the end of
the controls;

No. of the
cases referred
to the
prosecutor
Improve
the
corruptio
n
perceptio
n index
CAC MJ New
engagement
April
2018
Continues
4.1.2 Draft a
calendar / control
plan
New
engagement
April
2018
Continues
4.1.3 Conduct audits
in public institutions
New
engagement
April
2018
Continues
4.1.4 Finding /
compiling the audit
report
New
engagement
April
2018
Continues
4.1.5 Proposed
measures
2
Main objective / Purpose of the policy The policy goal of this activity is to increase the transparency of
the National Coordinator against Corruption in monitoring the
implementation of the Cross-Sectoral Anti-Corruption
Strategy.
OGP challenge affected by engagement Improvin
g public
services
More
efficient
management
of public
resources
Increase
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
X X
It is important to improve: Transpar
ency
Responsibili
ty
Citizen Participation Technology and
Innovation
X X X X
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicator
s
Responsible
Institution
New or
continued
engagemen
t from the
2016-2018
action plan
Start date End date
4.2.1 Online CAC
communications on
TF CA control cases
CAC
Reporting
Publication of
dhënave të
kontrollit
Informin
g the
public
about
rastet e
korrupsi
onit me
mjete
audiovizuale,
etj
CAC/MJ New
engagemen
t
April
2018
Continuing
4.2.2 Publication and
Accessibility of
publikut dhe grupeve
të interesuara për
gjetjet e kontrolleve
të kryera
New
engagemen
t
April
2018
Continuing
31
3
Main objective / Purpose of the policy The purpose of the policy of this activity is to encourage citizens
to use mechanisms for denouncing and preventing corruption
OGP challenge affected by engagement Improving
public
services
More
efficient
manageme
nt of
public
resources
Increase
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
X X
Measurable and
verifiable
achievements to
accomplish
engagement
Result
Indicators
Output
Indicators
Responsib
le
Institution
New or
continued
engagemen
t from the
2016-2018
action plan
Start Date End date
4.3.1 Periodic
reporting of ADB on
platform
denunciations
Peridic ratio
produced and
made public
Public
informatio
n on
corruption
cases with
audiovisual
means,
etc.
ADB New
engagemen
t
October
2018
Continuing
4
Main objective / Purpose of the policy The policy goal of this activity is to improve the treatment of
denunciations against corruption
OGP challenge affected by the
commitment
Improving
public
services
More
efficient
manageme
nt of
public
resources
Increasing
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
X X X X
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
32
X X X X
Measurable and
verifiable
achievements to
fulfill the
commitment
Result
Indicators
Output
Indicators
Responsib
le
Institution
New or
continued
committme
nt from the
2016-2018
action plan
Start date End date
4.4.1 Improved
handling of
denunciations against
corruption
Tracking,
investigating
and
prioritizing
treatment by
specialized
structures
against
corruption of
citizens'
denunciations
Keeping
comparable
data on highlevel
corruption
offenses
Interinstitutional
reconciliation
for the
criminal
offenses of
high-level
corruption
investigation
Increasing
the
number of
complaint
s against
corruption
in the
administra
tion;
Increase
of interinstitution
al
cooperatio
n in
investigati
ng highlevel
corruption
cases
DPPSH New
engagemen
t
Trimester
4, 2018
2020
5
Main objective / Purpose of the policy The policy goal of this activity is to strengthen anti-corruption
prevention mechanisms
OGP challenge affected by
committment
Improving
public
services
More
efficient
manageme
nt of
public
resources
Increase
public
integrity
Increasing
corporate
accountab
ility
Creating a safer
community
X X X X
It is important to improve: Transparen
cy
Responsib
ility
Citizen Participation Technology and
Innovation
33
X X X X
Measurable and
verifiable
achievements to
fulfill the
commitment
Result
Indicators
Output
Indicators
Responsib
le
Institution
New or
continued
committme
nt from the
2016-2018
action plan
Start date End date
4.5.1 Completion of
the procurement
procedure and
signature of the
software
development contract
The
declaration of
assets online
by declaring
subjects
The
declaratio
n of assets
online by
declaring
subjects
ILDKPK
I
New
committme
nt
Tremeste
rI, 2018
Tremester I,
2018
4.5.2 Completion of
procurement
procedure and
signing contract for
hardware
infrastructure
Tremeste
r 3, 2018
Tremester 3,
2018
4.5.3 Software design Tremeste
r 4, 2018
Tremester 4,
2018
4.5.4 System
development and
infrastructure
building
Tremeste
r4, 2018
Tremester 4,
2018
4.5.5 Implementation,
virtualization /
termination of the
operating system,
installing
4/1/201812/31/2020Ministry of JusticeCAC /MJ
ADB
DPPSH
ILDKPKI, CAC /MJ
ADB
DPPSH
ILDKPKI
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66
AL0065Albania51ALBEuropeNational1202020222Open Government in the Fight against CorruptionIntegrity PlansCreate and implement integrity plans across all ministeriesWhat is the public problem that the commitment will address? The potential abuse of entrusted power for personal benefit exposes all public institutions in all countries to the risks of corruption during the administration of their duties and responsibilities. Corruption weakens public trust in government, hampers legitimate economic activity, threatens public resources and income, and negatively impacts public administration and service delivery thus poses poises serious and far reaching risks to country development. In 2019, Albania was ranked 106/180 countries in Transparency International’s Corruptions Perceptions Index. Furthermore, according to the 2019Trust in Governance Opinion Poll of the 2500 Albanians surveyed 87% perceived petty corruption to be either widespread or vary widespread, meanwhile 85% perceived grand corruption to be either widespread or very widespread. As such, addressing corruption in presents a significant challenge that requires measures throughout all levels of the public administration. Since 2017, the Ministry of Justice in its role as National Coordinator against Corruption has lead the government’s anti-corruption policy making efforts and the preparation of related laws and bylaws. As the lead responsible public institution for anticorruption the MoJ/National Coordinator against Corruption leads the inter-institutional commitment to ensure a higher performance and culture in the fight against corruption. This inter-institutional commitment focuses on the most vulnerable and corruption-sensitive sectors and strives to promote and ensure an impartial, honest and efficient public administration with civil servants and other public officials with high values, principles and integrity.

What is the commitment? An integrity plan is essentially a risk management plan that focuses on the potential corruption risks an institution may face and consequently can be a powerful anti-corruption instrument. It identifies the primary areas of corruption risk for a particular organization and presents a strategy with concrete mitigation actions, measures and procedures in order to identify these risks and address them such that all levels of the institution operate with integrity. The success of an integrity plan depends both on the soundness of the methodology of its design – how suitable it is to the particular organization, how accountable it requires the individuals of the institution to be, the Commitments | Open Government in the Fight against Corruption | Commitment 1 comprehensiveness of its scope – and its implementation and monitoring process. This commitment establishes a framework for the development and implementation of integrity plans across the public administration. It focuses on establishing a methodology and the development and implementation of a leading integrity plan, through the Ministry of Justice, in order to promote not only increased integrity within the Ministry of Justice, but to also lead by example for line ministries and sub-ordinate institutions. The commitment prioritizes structured reporting frameworks and consultative and monitoring mechanisms that promote involvement of and accountability to citizens.

Objective: This commitment aims to strengthen the integrity framework across the public administration such that all government institutionsoperate with integrity and functionality, in order to prevent corruption both across the board and in their daily activities. The commitment expects that by the end of 2022, in accordance withInter-Sectoral Strategy against Corruption (ISAC) 2015-2023, all ministries and subordinate ministries will have drafted and begun implementing their integrity plan. The development and implementation of integrity plans that clearly define ethical obligations in the workplace across the public administration aims to build and maintain a work culture of ethical work practices. Expected results: • Integrity plan guidance and integrity risk assessment methodology for the central government approved; • Ministry of Justice’s Integrity Plan is approved and implemented; • Integrity risk assessment conducted in Ministry of Justice subordinate institutions & integrity plans approved; • Integrity risk assessment conducted in line ministries& integrity plans approved.

How will the commitment contribute to solving the public problem? In cooperation with the Albanian non-governmental governance think thank the Institute for Democracy and Mediation (IDM) the Ministry of Justice/NCAC has co-created and adopted the “Integrity Risk Assessment Methodology in Central Government Institutions” (milestone 1; milestone 3)a guide/methodology on how central administration institutions should assess integrity risk in order to initiate activities to maintain the integrity and performance of public administration employees, at the executive and political level. Workshops will familiarize Ministry of Justice employees with best practices and procedures and train them on the application of assessment frameworks and tools in order to strengthen their technical in identifying, assessing and addressing integrity risks (milestone 2). Through the same cooperation the “Ministry of Justice Integrity Plan 2020-2023” has been drafted through an open and consultative process (milestone 4). A roundtable with public institutions will promote integrity plans and explain the mechanisms and methodology and using the Ministry of Justice’s Integrity Plan as a model document to line ministries and subordinate institutions (milestone 5). Following the consultative methodology developed by the Ministry of Justice subordinate institutions and all central pubic institutions (ministries) will each undergo their own integrity risk assessments to draft their own integrity plans in accordance with their respective areas of responsibility and specific risk factors (milestone 6; milestone 7). Once these plans have been approved, ensuring they meet all the guidelines specified in the methodology, an e-bulletin series will be produced to facilitate the transparency of the integrity plans and accountability to its implementation (milestone 8). To ensure proper implementation of the integrity plans -- from risk identification to risk mitigation -- they will be accompanied by a comprehensive monitoring process that follows a structured monitoring and evaluation framework (milestone 9). Monitoring of the implementation of the Ministry of Justice’s Integrity Plan will be done in consultation with stakeholders and civil society organizations (CSOs) with feedback published and integrated such that the ministry is held accountable to the public as well as to internal systems (milestone 10). Evaluation reports will be regularly conducted and published in real to be available for public comment (milestone 11) to then produce and publish the resulting recommendations to improve the implementation process (milestone 12). This monitoring process will be applied to the implementation of the line ministries and subordinate institutions’ integrity plans once they have begun their implementation phase (milestone 13). OGP challenge affected by this measures Improve public services Increase efficient management of public Resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☐ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o All con sultativ e meetings, r ound-tables and resulting reports and plans of each ministry and su bordinate in stitutions’ integrity plan dev elopment pr ocess will be published and made publically av ailable. Annual monitoring reports on the implementation of integrity plans will be published for public con sumption and will be accompanied with supplementary detailed information to facilitate cit izen s’ comprehension and under standing of the plan s. Public Accountability • Does the ide a create or improve rules, re gulations, and mechanisms to publicly hold gove rnme nt officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Monitoring reports will track the pr ogress of the initiativ e and the implementation of each in stitution’s integrity plan. These will be completed through public consultations and be published for public consumption in order to enable the ability for civ il society and citizen s to h old in stitutions answerable and accountable to the pr ogress and achiev ement their plan’s stated commitments. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o The implementation of publically av ailable integrity plans will help to pr omote public and civ ic engagement on sev eral lev els. These efforts aim to increase public trust n ot only in the in stitution s themselv es, but towards the pr ocess. They work to address the disillusionment of civ il society from participating in g ov ernance reforms. Fir stly , by requiring public in stitutions to con sulate with the public in the design of their integrity plans the commitment will support co-ownership of the process. Secondly , the publication of the plans and inclusion of supplementary information will foster accessibility and citizen awareness and comprehension of the planned reforms that will in turn make cit izen s more in formed and con sequ ently better posit ioned to hold the institutions accountable. Finally , a collaborativ e monitoring framework will prov ide on -g oing opportunities for public accountability and civ ic contributions so that citizens can be a ssured that their contributions and concerns are taken under consideration and applied and therefor e feel incentiv ized to participate and maintain engagement. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es☐N o Online publication of reports enable transparency in real time coupled with online opportunities for stakeholder con sultation and feedback enable a greater number of citizen s to prov ide participate and pr ov ide feedback. Additionally , the use of an e-bulletin will support transparency and accountability on the implementation of integrity plants.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Integrity plans drafted and approved by central government institutions Milestone 1: Methodology document: Guidance / integrity risk a ssessment methodology for the central g ov ernment drafted Central public administration institutions with better performance, accountability and transparency Manual (methodology) completed Ministry of Ju stice (MoJ) Civil Society Organizations (CSOs) ☐N o ☒Y es Integrity Plans 6M I 2020 6M I 2020 Milestone 2: Strengthening the capacities of the MoJ technical sta ff on the identification of integrity risks Workshops on the identi fication of work processes/Analysis and assessment of the intensity of integri ty risks. MoJ CSOs ☐N o ☒Y es Integrity Plans 6M I 2020 6M I 2020 Milestone 3: Appr oval and Pu blication of the Integrity Risk Assessment Methodology for the central g ov ernment. Manual (methodology) approved MoJ ☐N o ☒Y es Integrity Plans 6M II 2020 6M II 2020 Milestone 4: Draft ing, consulting, approval and publication of the IP document of the MoJ. Approval of MoJ IP document MoJ ☐N o ☒Y es Integrity Plans 6M II 2020 6M II 2020 Milestone 5: In formation and presentation mechanisms to MoJ and LM subordinate in stitutions, for the risk a ssessment process and presentation of the integrity guide MoJ Integrity Plan promotion roundtable MoJ CSOs ☐N o ☒Y es Integrity Plans 6M II 2020 6M II 2020 Milestone 6: Integrity risk a ssessment in MoJ su bordinate in stitutions according to the model dev eloped in MoJ; Integrity plan drafted. Integri ty risk assessment in MoJ su bordinate institutions & integri ty plan drafted. MoJ su bordinates MoJ ☐N o ☒Y es Integrity Plans 6M I 2021 6M II 2021 Milestone 7: Integrity risk a ssessment; drafting, approval of Integrity Plans by all central in stitutions (ministries). Ministries have approved IPs Ministries ☐N o ☒Y es Integrity Plans Jan. 2022 Dec. 2022 Milestone 8: Increa sed transparency by public administration in stitutions on IP (e-bulletin) N o. of bulletins produced / pu blished (2021/2022) MoJ ☐N o ☒Y es Integrity Plans 6M I 2021 6M II 2022 Priority Measure 2: Comprehensive analysis on the applicability of integrity plans in the Ministry of Justice and line ministries Milestone 9: Methodology document: instrument on monitoring Integrity Plans in central g ov ernment in stitutions Manual (methodology) monitoring/evaluation of IP implementation, conducted and approved MoJ CSOs ☐N o ☒Y es Integrity Plans 6M I 2021 6M I 2021 Milestone 10: Draft ing and con sulting the m onitoring report on the implementation of the IP of MoJ with Stakeh older s and CSOs Stakeholder/CSO consultation calendar established & pu blished. Stakeholder consultations MoJ CSOs ☐N o ☒Y es Integrity Plans 6M II 2021 6M II 2021 held. Stakeholder feedback pu blished & response integrated into the monitoring report. Milestone 11: Ev aluation report performed for the implementation of the IP of MoJ is performed ev ery 1 y ear (2 internal reports/ev ery 6 months) during the time of implementation of the plan Evaluation reports conducted. Evaluation reports published & pu blically available in real time. Evaluation reports available for public feedback. MoJ ☐N o ☒Y es Integrity Plans 6M II 2021 6M II 2022 Milestone 12: Pr eparation of recommendation s ba sed on the fin dings of the evaluation performed/added transparency to the giv en recommendation s N o. of recommendations drafted for IPs. Recommendations pu blished in real time for pu blic consumption. MoJ ☐N o ☒Y es Integrity Plans 6M II 2021 6M II 2022 Milestone 13: Draft ing and con sulting the m onitoring report on the implementation of the IP of MoJ su bordinate with Stakeh older s/CSOs through information meetings/w orksh ops Stakeholder/CSO consultation calendar established & pu blished. Stakeholder consultations held. Stakeholder feedback pu blished & response integrated into the monitoring report. MoJ CSOs ☐N o ☒Y es Integrity Plans 6M II 2022 6M II 2022
1/1/202012/31/2022National Coordinator against Corruption, Ministry of Justice1110000000000000000NDND0000000000000000000000000000000000000001ND0000100000000000000
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AL0066Albania52ALBEuropeNational1202020222Open Government in the Fight against CorruptionBeneficial Ownership RegisterCreation of online beneficial ownership registerWhat is the public problem that the commitment will address? A beneficial owner is the real person or real people who own, control or benefit from a legal entity, such as a company or organization. Criminals can use an ‘anonymous owner’ or a ‘nominee’ as owner of a company in order to secretly move, launder and spend money from criminal activity. Often these secret companies are used to pay or receive bribes or engage in other corrupt practices or to avoid taxes. When open registries require legal entities to disclose the individuals who own or control the legal entity, through direct ownership or indirect ownership through shares for example, money is more easily traceable. Therefore, it becomes more difficult to use legal entities to hide the profits from corruption and crime and therefore, reduces the attractiveness and ease of engaging in such criminal activity. In Albania only the Law no. 9917/2008 ‘‘On the prevention of money launderingand terrorist financing’’ has included explicit mention of beneficial ownership. The legal entities under the jurisdiction of this law are obligated to identify the beneficial owners of their customers; however, this data has not been recorded in a designated national register. Furthermore, under current legislation legal entities registered in the Republic of Albania are not obligated to identify and register data on their beneficial owners in a designated national register.Thus, there has lacked the legal framework necessary to require by law the disclosure and register of beneficial owners of legal entities. Furthermore, without the adequate establishment of procedures and manner of registration and storage of the beneficial ownership data or the punitive measures for non-registration of beneficial ownership, criminal activity and corrupt practices can more easily be hidden.

What is the commitment? This commitment outlines the pathway to establishing a functioning central register of beneficial owners in order to reduce the opportunities for hiding corruption and criminal activity and its profits. Through the development, approval and implementation of the law “On the Register of Beneficial Owners” (the UBO Law) and by-laws that explicitly define beneficial ownership, outline the requirements of legal entities to report to the register and the rules and procedures for the register itself the commitment establishes the legislative basis necessary for an effective beneficial ownership register. The implementation of the register of beneficial owners will consist of an electronic database held by the National Business Center (NBC). All legal entities required to report and register their beneficial owner information will be obliged to submit information regarding their beneficial owners as outlines by the UBO Law or face financial sanctions for non- Commitments | Open Government in the Fight against Corruption |Commitment 2 compliance.Thus, through this initiative, transparency regarding the real ownership and control of legal entities will be promoted and provided, as well as more data to which the public may have access. Objective: The drafting of the law “On the Register of Beneficial Owners” and the accompanying by-laws through a consultative process with stakeholders aim to establish the manner and procedures of data registration for beneficial ownership that accounts for the technical and operational challenges of identifying beneficial owners in Albania. The implementation of the register through this framework aims to establish a system that promotes transparency, due diligence and ethical practices and severely reduces the opportunities for money laundering, bribery, tax evasion and other forms of corruption. Expected results: • Approval of the draft law ‘Register of Beneficial Ownership’; • Drafting and approval of the bylaws: -“On determining the manner and procedures of data registration for beneficial ownership, as well as the notification from the competent state authorities and from the obligated subjects”; -“On determining the rules for the functioning of the Register of Beneficial Ownership, on the way of communication in electronic form and exchange of data between the National Business Center and responsible state bodies, as well as for the manner and terms of communication between the Register of Beneficial Ownership, the Trade Register and the Register of Non-Profit Organizations” • Implementation of the Law on the Register of Beneficial Ownership; • Creation of the Register of Beneficial Ownership by the end of 2021.

How will the commitment contribute to solving the public problem? In order to meet the 'Beneficiary Ownership' objective, MoFE efforts have focused on adapting the necessary legal basis. The Law no. 112/2020 "On the register of beneficial ownership"(milestone 1), fulfils one of the recommendations of MONEYVAL. The law partially approximates Directive (EU) 2015/849 of the European Parliament and of the Council, dated 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation (EU) No 648/2012 of the European Parliament and of the Council, and repealing Directive 2005/60/EC of the European Parliament and of the Council and Commission Directive 2006/70/EC.This law regulates the definition of the beneficial ownership; the obligated entities which must register the beneficial owners; the creation, functioning and administration of the Register of Beneficiary Ownership; the procedure and the manner of registration and storage of the registered data of the beneficial ownership as well as the punitive measures in case of non-registration of the beneficial ownership. More specifically, this law applies to the reporting entities, legal entities registered in the Republic of Albania according to the provisions set in the law. The register will be set up and managed by the National Business Center and will be accessed only by the persons authorized to represent the reporting entity and bythe competent state authorities. Any person wishing to obtain information from the register that is not freely accessible and public can only do so if they are able to prove that they have a legitimate legal interest in obtaining this information. Another task derived by legislative base adaption is the drafting of bylaws, which will be realized with the financial and technical assistance of GIZ, specifically: the DCM “On determining the manner and procedures of data registration for beneficial ownership, as well as the notification from the competent state authorities and from the obligated subjects” (milestone 2) and the DCM “On determining the rules for the functioning of the Register of Beneficial Ownership, on the way of communication in electronic form and exchange of data between the National Business Center and responsible state bodies, as well as for the manner and terms of communication between the Register of Beneficiary Owners, the Trade Register and the Register of Non-Profit Organizations” (milestone: 3) , are in the drafting process. Finally, the Ministry of Finance and Economy and the National Agency for the Information Society must establish the Register of Beneficial Ownership until 2021 (milestone 4). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☐ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o The creation of the Register for Beneficial Ownership is foreseen to function as a state electronic databa se, in which the data of the beneficial ownership of the subjects obligated to report is registered, which collects in r eal time the data registered in the respect iv e state registers, administer ed by the relev ant state in stitutions, and serv es as an official electr onic archiv e, thus en suring transparency in the field of ben eficial owners. Public Accountability • Does the idea create or improve rules, re gulations, and me chanisms to publicly hold governme nt officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o By ensuring transparency in the field of beneficial ownership and the definition of the institutions in charge of data registration and their administration, a s well as all other institutions responsible for fulfilling of the resulting legal obligations, aims to improv e public accountability . Public & Civil Participation • Does the idea create or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☐Y es ☒N o Any person may obtain information about the data recorded in the register, which is not freely accessible and pu blic, only if he proves that he has a legitimate interest in obtaining this information. Technology & Innovation • Will te chnological innovation be used in with one of the othe r three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o The use of an electronic register provides a means to ensure traceability and transparency and a verifiable record to hold public insti tutions responsible for fulfilling their obligations for the maintenance and continu ous and accurate u pdate of the register.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Approval of the draft law “Register of Beneficial Ownership” Milestone 1: Approval of the draft law “On the register of beneficial ownership” Drafting, consulting with stakeholders and following the procedures of the approval of the draft law N o. of working grou p meetings. Law approved Ministry of Finance and Economy (MoFE) Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2020 Dec. 2020 Priority Measure 2: Implementation of the Law on the Register of Beneficial Ownership Milestone 2: Drafting and approval of bylaw: - DCM “On determining the manner and procedures of data registration for beneficial ownership, as well as the notification from the competent state authorities and from the obligated su bjects” Drafting, consulting with stakeholders and following the procedures of the approval of the draft law Adopted bylaw MoFE Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2020 Dec. 2021 Milestone 3: Drafting and approval of bylaw: DCM “On determining the rules for the functioning of the Register of Beneficial Ownership, on the way of communication in electronic form and exchange of data between the National Business Center and responsible state bodies, as well as for the manner and terms of communication between the Register of Beneficial Ownership, the Trade Register and the Register of N on-Profit Organizations” Drafting, consulting with stakeholders and following the procedures of the approval of the draft law Adopted bylaw MoFE Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2021 Dec. 2021 Milestone 4: Creation of the register of Beneficial Ownership. Drafting, consulting with stakeholders and following the procedures of the approval of the draft law Register of beneficial ownership created MoFE NBC, Line Ministries ☐N o ☒Y es Beneficiary Owners Jan. 2021 Dec. 2021
1/1/202012/31/2022Ministry of Finance and EconomyState actors involved - Other government agencies involved: National Business Center1000010000000000000NDND0000000000000000000000000000000000000000ND1100000000000100000
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AL0067Albania53ALBEuropeNational1202020222Digital Governance: Accessibility in Public ServicesDevelopment of e-government through provision of interactive electronic public services for citizens & businessesProvision of interactive electronic public servicesWhat is the public problem that the commitment will address? Efficient and effective models of public service delivery are essential not only to meet the needs of citizens, but also to weaken the attractiveness of and opportunities for corruption. Accessing public services can impose significant administrative burdens on citizens and businesses if it requires them to personally navigate opaque, time consuming and complex bureaucratic systems with unclear and non-standardized. When citizens and businesses have direct contact with administration officials, amid such complexities in another ambiguous system that such a model of public service delivery brings, this kind of use encourages and provides opportunities to increase the risk of corruption in the provision of public services. Moreover, the inefficiency of these complex service delivery models squander government resources that could be otherwise channeled into public services. Since 2014, on direction from the Prime Minister’s Office, Albania has been working towards transforming public service delivery towards an efficient and citizen-centric service delivery model. Promoting public accountability and civic engagement and participation requires not only increased access to information and resources but also changing the mentality about public service delivery and raising citizens’ awareness of their rights as beneficiaries of public services. Developing a service delivery model that utilizes technology and online platforms to streamline bureaucracy in a transparent and standardized way the government of Albania has worked to increase the accessibility and accountability of public service delivery and build public trust in government services, but the effectiveness of this model will depend on the comprehensiveness of the transformation.

What is the commitment? The national electronic government portal, e-Albania, acts as a front-end point for government institutions to deliver their services online. Operating as a one stop single access point to citizens 24/7 the portal, is connected to the Government Interoperability Platform that enables the interaction between 53 electronic systems of public institutions and applications for their public services. This commitment expands the number of electronic services in the e-Albania portal in order to improve the process for citizens and businesses to have effective and efficient access to public Commitments |Digital Governance: Accessibility in Public Services|Commitment 3 services. During a three-phase process, the portal will provide 95% or 1300 over 1,200 applications for public service exclusively online only on the e-Albania portal. Public service applications for public services for citizens and businesses will be made only online, while all data and their accompanying documentation when produced by public administration institutions, for citizens and business will be made electronically and will be provided by public administration self-employed. Public administration employees will provide these documents on behalf of the citizen, either by downloading their sealed electronic version with an electronic stamp or from the e-Albania platform or by requesting them from the insurance institution through a special electronic system developed for this purpose. To support citizens and businesses in switching online modalities, an awareness campaign is being implemented and will continue to be implemented. Objective: The expansion of the number of electronic services in the e-Albania portal whichaims to establish the framework and mechanisms necessary not only for increased efficiency and quality of public service delivery, but also for changing citizens’ mind-set towards electronic communication with public institutions. The transition to online applications aims to significantly reduce bureaucracy and administrative costs for citizens and businesses by relieving them from the burden of having to physically collect hard-copies of state documents as well as for the public administration through a more streamlined and efficient model public system. Expected results: • Provide 95% of all public service applications electronically; • Increased citizen literacy regarding e-government tools; • Increased citizen engagement and increased public accountability by citizens; • Increasing transparency & quality of service delivery; • Reduction in service delivery costs; • Streamlined bureaucratic procedures; • Prevention of opportunities for corruption.

How will the commitment contribute to solving the public problem? Expansion of public services on e-Albania: The e-Albania portal enables citizens to access online applications for services provided by the public administration by acting as a digital gateway to facilitate the access of service providers and beneficiaries to information, electronic procedures and assistance in obtaining services. The e-Albania portal is designed with users in mind, allowing anyone, regardless of their level of digital literacy, to access online services through an adaptable and intuitive interface. According to the opinion poll ‘Trust in government’ of the citizens who have used the electronic services of e-Albania, 94.6% have found it functional and 80.1% find it easy to use. As a standard-compliant system based on international internet, the e-Albania portal is accessible from any device, including smartphones, televisions and digital kiosks in public places. The first phase of this commitment (milestone 1) will expand to provide 472 applications for public services available only online on the e-Albania portal to go further by providing 95% of all public service applications electronically only online, up to end of 2020. The National Agency for Information Society (NAIS), in cooperation with all public institutions have initiated a three-phase action plan divided into three phases, to expand public service applications related to applications for public services only available online on the e-Albania portal: • First phase (January 2020): transitioning 472 applications of public services to online-only; • Second phase (in process/June 2020): transitioning 395 public service applications to online only; • Third phase (December 2020): transitioning 394 public service applications to online only. Having effectively centralized and standardized the applications for nearly all public services into the portal, this commitment will establish the portal as the public service hub, drastically reducing the time citizens and businesses need to spend seeking out and accessing public services and therefore, increasing citizen and business accessibility to obtain public services. Increasing the accessibility of the e-Albania portal: According the ‘Trust in Government’ opinion poll more than 71% of citizens are aware of the e-Albania portal with over 53% reporting to have received electronic services through the portal. The second stage of the commitment (milestone 2) will focus on facilitating the implementation of the expanded portal and the creation of a citizen focused improvement mechanism. An awareness campaign, with accompanying explanatory materials, will aim to not only educate citizens on the applications and use of the portal so that they can make full use of the full range of services available, but also so that they have the information and material necessary to provide informed feedback. As such, this campaign will be accompanied with a feedback mechanism so that citizens will be able to provide informed feedback on the platform and contribute towards a citizen-focused continual improvement and accessibility of the platform. Promoting public accountability: Centralizing public services into an electronic portal enables increased public accountability on three levels: • First, an online electronic platform establishes traceability for actions service delivery actions and reduces the need for face-to-face contact between citizens and public administration employees lessening opportunities for corruption to take place or go unnoticed. • Second, public services on the platform must meet an established criteria and compliance with this criteria will be monitored by NAIS. Setting and enforcing a unified criterion across public institutions eliminates variations in administrative practices across institutions’ and remove ambiguity and consequently, not only promotes increased efficiency across the whole public administration, but also reduces the opportunities for corruption and mismanagement. • Third, the e-Albania platform is not only accountable to internal institutions, but also through outward facing mechanisms that enable civic participation towards its continual improvement. Assessments of the expansion of the e-Albania platform will be conducted in coordination with civil society (milestone 1) to ensure the portal is assessed not only according to the transparent and uniform established criteria, but also according to the needs of those using it. Through awareness campaign to capacitate citizens and businesses and its feedback mechanism (milestone 2), the expansion of the e-Albania platform promotes a citizen-centered culture and approach to the transformation of public services. An online format that eliminates in-person or physical feedback and guaranteed privacy protection for citizens aims to incentivize citizens to not only use the portal, but to provide feedback and recommendations, secure that their identity will be protected. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o The expansion of the e-Albania portal will expand citizen s’ online electr onic access to application s to public serv ices pr ov ided by the public administration. The portal prov ides access to:: i . N ecessary information on the rights, obligations and rules for obtaining public services in the Repu blic of Albania; ii . Information regarding online and offline procedures to benefit pu blic services, to enable users to exercise their rights and fulfill the obligations and rules of obtaining services in the Repu blic of Albania. iii. Relevant information and links for assistance in obtaining services, where citizens, businesses and employees of the administration can be directed in case of qu estions or uncertainties on the obligations, rules and procedures set ou t in letter a) and b) of this point. In formation on the e-Albanial platform is monitored by NA IS and serv ice prov ider institution s so that it meets the following criteria: i . To be easily usable, to enable users to easily find and understand information, as well as to easily identify which parts of it relate to their specific situation; ii . To be accurate and complete enough to inclu de all the information that users need to know in order to exercise their rights in full compliance with the applicable rules and obligations; iii. Inclu des references, links to legal acts, technical specifications and instructions, where appropriate; iv . Inclu de the name of the insitutionresponsible for the content of the information; v . Inclu des contact details for any assistance or troubleshooting services, such as an email address, telephone number, an online application form or any other commonly used electronic means of communication that is most appropriate for the type of the service provided and for the target audience of this service; vi . Is well structured and presented, so that u sers can quickly find the information they need; vii . Is maintained with u p to date;and viii. Is written in clear and simple language that isadapted to the needs of the target users. NA IS and serv ice prov ider in stitutions ensure that the in formation published on the e-Albania portal for each indiv idual serv ice, guarantees the necessary accessibility and transparency for stakeholders. Enabling the right to information is important in prev enting corruption, a s well a s it aims to make more in formation av ailable, en sure equal access to information in all sector s of the community and guarantee adequate pr otection for the priv acy of indiv iduals. Enabling ev ery citizen to g et acquainted with the information of public serv ices through the e-Albania portal, guaranteed 24/7 at any time. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o The e-Albania portal enables cit izen s and businesses to pr ov ide feedback and comments regarding public serv ices. The e-Albania platform will be subject to assessment conducted with civ il society making it accountable to citizens and an awareness campaign will pr omote awareness regarding h ow citizens can pr ov ide feedback. The portal also establishes traceability for actions serv ice deliv ery actions a s a fter completing the online a pplication, the citizen is equipped with a unique number that enables them to track the status of their application, making the public institutions accountable for the pr ocessing of the application. Additionally , public accountability is also promoted thr ough a unified established criterion for public serv ices on the plat form that is monitored by NA IS that also r educes opportunities for corruption and mismanagement. Electr onic forms of feedback also enable traceability and promote the ability to track changes in percept ions ov er time, pr omoting greater accountability of public inst itution s to addr ess citizen s’ feedback and concerns. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o The expan sion of the e-Albania portal will enable more citizen s to pr ov ide feedback on more public serv ices. With their priv acy pr otected, citizens can feel sa fe in prov iding honest feedback and recommendation. As such feedback is expected to increa se which will then pr ov ide gov ernment with greater in sights into how e-g ov ernment serv ices can be improv ed further and will help to build a cit izen -centric culture to public serv ice deliv ery. This wide-range community pr ocess builds trust and enables opportunities for public participation towards the improv ement of serv ices. The g ov ernment will thus hav e holistic and timely information into the cit izens or bu sinesses obtaining public serv ices. This implies that there will be complete transparency as to what gov ernment serv ices or ben efits the citizens or bu sinesses obtain based on their unique identification and ensuring inter operability between all g ov ernment in stitutions. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☐Y es ☒N o Through technology and innovation, the e-Albania platform enables fundamental improv ements to public serv ice deliv ery by decreasing the number of accompany ing documents required fr om citizen s / bu sinesses; a s well as re-engineering the entire pr ocess of their deliv ery , in order to reduce the steps needed to obtain the serv ice, digitalization of internal pr ocesses while reducing bureaucracy , costs and time for citizen s. Through the e-Albania portal citizen s and businesses hav e to only access on e resource for all public serv ice deliv ery applications, a s opposed to hav ing to seek out sev eral in stitution s. Through the online portal citizen s and busin esses can access r eal-time information, as w ell a s express their opinion regardless of location or t ime, thus hav ing better opportunities for their influence in decision-making, increa sing transparency and giv ing of the public account by the relev ant in stitution s. The use of an onlin e electronic platform also remov es the need for human interaction in g ov ernment-cit izen serv ice deliv ery and as such reduces opportunities for corruption and pr ov ides pr otection of priv acy for cit izen s encouraging them to use the resources more freely and pr ov ide h onest feedback.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Expansion of e-Albania portal Milestone 1: Dev eloping new e-serv ices on e-Albania portal Expansion of pu blic services to e-Albania portal Assessment conducted in coordination with civil society to identify next areas of improvement. National A gency for Information Society (NAIS) Line Ministries and their dependent institutions, local government, independent institutions ☒N o ☐Y es Jan. 2020 December 2022 Milestone 2: Pr om otion of electronic serv ices of the e-Albania Awareness campaign. National A gency for Information Society (NAIS) Line Ministries and their dependent institutions, local ☒N o ☐Y es Jan. 2020 Dec. 2022 portal Explanatory materials to edu cate ci tizens on u se of e-portal . Feedback mechanism for ci tizen recommendations to improve accessibility . government, independent institutions
1/1/202012/31/2022The National Agency for Information Society (NAIS)State actors involved Other government agencies involved: Line Ministries and their dependent institutions, local government, independent institutions Non-governmental agencies involved: Citizens/businesses/public administration employees0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000
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AL0068Albania54ALBEuropeNational1202020222Digital Governance: Accessibility in Public ServicesExpansion and increased accessibility of the Open Data Portal to increase transparencyExpand open data portal and promote accessWhat is the public problem that the commitment will address? Transparency and public accountability are mutually reinforcing principles of good governance and often also underpin public trust in government and consequently civic and public engagement and participation. As such addressing and improving the level of transparency across public institutions is particularly important. According to the “Trust in Governance 2019” opinion poll of 2500 randomly selected Albanians, while a majority of the Albanian population is aware of the right to information law, most Albanian’s surveyed did not perceive central and local institutions to be transparent. Addressing this perception will require increased coordination, engagement and commitment from public institutions to operate with greater transparency and facilitate citizen access to government information and data. Open data strengthens the governance of and trust in the public institutions, reinforces governments’ obligation to respect the rule of law, and provides a transparent and accountable foundation to improve decision-making and enhance the provision of public services.

What is the commitment? An open data portals is a web-based interface that enables anyone to access, use and redistribute the data uploaded to it. Open data portals publish data that has the technical and legal characteristics that allow citizens, businesses, non-governmental organizations, civil society organizations, researchers and journalists to access datasets and metadata records of data sets, primarily in the form of numerical data, to use freely. Albania’s Open Data Portal currently provides open data from several sectors – for example: health, treasury, customs, education, business – this commitment will improve scale up the volume and quality of open data available on the Government’s open data portal. A number of public bodies are actively engaged with the initiative but more engagement is required to bring other public bodies on board to make their data available as open data. Greater promotion of the portal amongst potential users is also required. This commitment will make available new data from additional public institutions, as well as develop strategies to improve citizens understanding of the use and application of the Open Data Portal and increase accessibility to citizens. Objective: Commitments |Digital Governance: Accessibility in Public Services| Commitment 4 This commitment aims to improve access to information and strengthen transparency by expanding the amount of available data on the Government’s open data portal through increasing engagement and participation from public institutions towards making their data available as open data. The commitment aims to promote the use of open data to citizens and across the public administration to improve the flow of information across citizens and institutions to increase informed decision making and public accountability. Expected results: • Expanded number of datasets accessible through the open data portal; • Promotion of new innovative ideas, services and products; • Increased awareness and usage of the open data by citizens and institutions; • Increased engagement of citizens and accountability to public institutions.

How will the commitment contribute to solving the public problem? Increasing number of data sets accessible through open data portal strengthens the governance of and trust in the public institutions, reinforces governments’ obligation to respect the rule of law, and provides a transparent and accountable foundation to improve decision-making and enhance the provision of public services. Ensuring that the data on the Open Data Portal meets the globally agreed norms for publishing open data - i) open by default; ii) timely and comprehensive; iii) accessible and usable; iv) comparable and interoperable; v) facilitates citizen engagement – will help build a culture of openness within the public administration, reinforce government’s respect for the rule of law and consequently help build citizen trust in public institutions. This commitment will make available data and develop new ways of sharing government data (milestone 1) that had not been previously available to the public, thus increasing public institutions accountability to citizens. This increased transparency of government decisions and processes can help to promote accountability and enhance public debate. As Open Data Portals helps to improve the flow of information within and across public institutions the expansion of open data can also facilitate improve coordination and decision making within and across public institutions that will further promote public accountability and trust. To ensure the portal’s expansion meets the objectives of the commitment an accessibility strategy and awareness campaign (milestone 2) will be designed and implemented so as to familiarize and educate citizens on the full range of applications of open data and explain how the portal can be used by citizens for these various applications. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☐ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o As the Open Data Portal centralizes publically av ailable data in one place it increa ses the ease and simplicity for those wanting to access data and ensures accessibility of information to the public. Scaling up the v olume of open data available on the g ov ernment’s Open Data Portal will greatly increa se the public’s access to more information and data sets. As data on the Open Data Portal is published in a format that is ea sily searchable and can be downloaded to v arious formats it can be ea sily and effectiv ely accessed by the widest range of u sers. Open data helps impr ov e the flow of information within and among gov ernments, and make g ov ernment decision s and pr ocesses more transparent. Because open data allows users to compare and combine the connection s among different datasets, tracing data acr oss a number of pr ograms and sector s u ser s can identify if are any gaps or misleading in formation and pr ov ide subsequ ent feedback to the respon sible in stitution therein promoting a sy stem of accountability towards relev ant and reliably accurate information. As the portal prioritizes transparency and open data, the Open Data Portal enables Albanians’ legal right to information and through this transparency and improv ed in formation access will help increa se trust in the g ov ernment. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Open data, if timely , comprehensiv e, accessible, comparable and inter operable, ha s the capacity to pr ov ide citizens with the opportunity to better under stand what officials and polit icians are doing and what gov ernment actions and processes are taking place that as a result incentiv izes public in stitutions to operate in an ethical and efficient manner. En suring that the data uploa ded to the Open Data portal is done so in an inter operable, follows agreed upon standards, and is comparable allows u ser s to compare and combine different datasets. Increa sing number of data sets accessible through open data portal ha s a multiplier effect whereby because open data allows u ser s to compare and combine the connect ions among different datasets, tracing data across a number of pr ograms and sector s users can identify if are any gaps or misleading information and pr ov ide subsequent feedback to the r espon sible in stitution therein pr omoting a sy stem of accountability towards r elevant and reliably accurate in formation and respon sible decision making. Open data reinforces g ov ernments’ obligation to respect the rule of law, and pr ov ides a transparent and accountable foundation to improv e decision -making and enhance the prov ision of public serv ices. Open data can help impr ov e the flow of in formation within and among g ov ernments, and make g ov ernment decisions and pr ocesses m ore transparent. Increa sed transparency promotes accountability and g ood g ov ernance, enhances public debate, and helps combat corruption. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o Open data strengthens the g ov ernance of and trust in the public institutions, r einforces g ov ernments’ obligation to respect the rule of law, and pr ov ides a transparent and accountable foundation to improv e decision-making and enhance the pr ov ision of public serv ices. Open data encourages better dev elopment, implementation, and a ssessment of programs and policies to meet the needs of cit izens, and enables civ ic participation and better informed engagement between g ov ernments and cit izen s. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o This commitment makes use of open data technologies and online capacities a s the fundamental mechanisms to achiev e all of its objectiv es. Open data pr ov ides the opportunity for information sharing and accountability in real time and enables a participatory appr oach to kn owledg e building and sharing. Open data presents opportunities to prov ide innov ativ e, ev idence-based policy solutions and support econ omic benefits and social dev elopment for all member s of society .

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish the objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Expanding the context and accessibility of the Open Data Portal Milestone 1: Increa sing the number of datasets accessible through the open data portal. Datasets on portal from all pu blic institutions National A gency for Information Society (NA IS) Line Ministries; Su bordinate institutions and their dependent institutions; local government, independent institutions ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 2: Raising awareness and pr omoting u sage through multiple communication channels. Communication strategy designed to explain use of portal and increase accessibility to ci tizens. Awareness campaigns conducted. National A gency for Information Society (NA IS) Line Ministries and their dependent institutions, local government, independent institutions ☒N o ☐Y es Jan. 2020 Dec. 2022
1/1/202012/31/2022The National Agency for Information Society (NAIS)State actors involved Other government agencies involved: Line Ministries and their dependent institutions, local government, independent institutions Non-governmental agencies involved: Citizens/businesses/public administration employees0000000000000000000NDND0000000000000000000000000000000000000000ND0001000000000000000
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AL0069Albania55ALBEuropeNational1202020222Digital Governance: Accessibility in Public ServicesImproving the quality of public service delivery in ADISA Integrated Services Centers (ISC’s) and service countersImplement citizen assessment process to improve public service deliveryWhat is the public problem that the commitment will address? Since 2013, the Government of Albania has looked to reinvent public service delivery so as to better meet the needs of citizens, improve citizen satisfaction and improve accessibility to marginalized groups. The Agency for the Delivery of Integrated Services Albania (ADISA) is the institution behind the front office – back office separation in Albania’s public administration. It serves both as the “brain” behind the citizen-centric services and the “face” of those services. It is the brain that sets the standard design for and monitors the services across all relevant Government offices. It is also the public face of the services, which means that it establishes and manages customer care service windows in the ADISA Centers. In the Integrated Public Service Centers (ISCs), ADISA provides front of office services for a number of central Government institutions, acting as a ‘one stop shop’ for public services that expands citizens and businesses’ fast, easy, and transparent access to public services. Queue management, welcoming premises where citizens are treated with respect, a complaint management system, and simplified procedures in service windows are some of the standards at each ADISA Center. Centers are also equipped with clear directions, parking facilities, waiting areas, children’s playrooms, and ramps for people with disabilities. Of the 2500 Albanians surveyed in the 2019 Trust in Governance Opinion Poll just 23.9% had visited an ADISA service window in 2019, but of those who did 70% were satisfied or very satisfied with the service delivery. In particular, of those aged 65 and older who had visited an ADISA service window 78.2% were satisfied or very satisfied with the service delivery. As such, there is a need to increase accessibility of high quality public service delivery, particularly to marginalized and vulnerable groups and in areas where public services are lacking. As citizen satisfaction with public service delivery has been shown to be positively correlated with citizen trust in government and governance, in aiming to improve public service delivery ensuring the continuation and strengthening of efforts to gain and build this trust will be crucial. Increasing the opportunities for citizens to provide feedback on their public service delivery needs and challenges and integrating these into solutions will be necessary in order to increase accessibility of public services for all Albanians, but especially those from marginalized and vulnerable groups. Commitments |Digital Governance: Accessibility in Public Services| Commitment 5

What is the commitment? The functioning of ISCs and other service channels would not be complete without rigorous performance monitoring and assessment to help identify ways to constantly improve the activity of ISCs/service channels against objectives and targets. This commitment establishes an inclusive strategy for the assessment of the quality and accessibility of public service delivery at ADISA ISCs that is centered on listening to the needs of citizens. It provides multiple opportunities and platforms for citizens to express their needs, opinions, circumstances and feedback and commits to a transparent process of incorporating citizen contributions towards improved public service delivery quality and accessibility. As such this commitment will entail carrying out citizen surveys to monitor citizen satisfaction with public service delivery and the timeliness of these services, as well as focus groups. The results of these surveys and consultations will be integrated into performance monitoring assessments in order to identify ways to improve service delivery at ISCs and in general. Objective: ADISA’s performance assessment of service channels aims at improving public service delivery to citizens, its accessibility and increasing the overall satisfaction of service users.By monitoring the quality of public service delivery at ISCs through on-going citizen satisfaction assessment mechanisms this commitment aims to improve public service by listening directly to the needs of citizens in order to increase accessibility of quality public service delivery. Expected results: • Ensuring ISCs are accessible for all citizens including marginalized and vulnerable groups; • Varied mechanisms for continuous feedback from citizens on public service delivery that ensure all voices can be heard; • Improved service delivery that reflects needs of citizens; • Reduced application time at ADISA ISC; • Increased accountability of public service providers; • Increased citizen satisfaction; • Increased public trust that citizens’ needs are heard and addressed.

How will the commitment contribute to solving the public problem? Improving the quality of public service delivery means taking account of the public service delivery needs of all citizens and incorporating those needs into tangible actions. This increased accessibility is only possible when public service providers offer citizens the opportunity to contribute to these changes. This commitment establishes mechanisms for continuous feedback from citizens. Through citizen surveys of both citizen satisfaction with ISCs (milestone 1) and timeliness of the application processes at ISCs (milestone 2) citizens will be encouraged to provide honest feedback. The surveys will aim to identify strengths and weaknesses; set further objectives for improving the quality of service delivery; measure citizen satisfaction with information points, reception, accommodation, the application process; and feedback on improvements made by ADISA in ISCs. The results of which will provide public service providers with an overview of areas of strength and weakness in public service delivery. Focus groups will provide the opportunity for a greater depth of understanding of citizens’ specific needs and provide insights into potential areas for improvement, particularly from those from minority groups (milestone 3). These feedback mechanisms will be part of a transparent assessment process that will include the publication of feedback and the inclusion of feedback into strategies for improvement. Maintaining an electronic record of feedback through an online database traceability and tracking of feedback results will support accountability to addressing citizens’ needs and provide a means of measuring improvement over time. Finally, increased inclusivity will be a priority of the commitment and will underpin the feedback mechanisms to ensure all voices are provided the opportunity to be listened to and heard. Special attention will be paid to improving the accessibility of public services to meet the needs of marginalized and vulnerable groups and to ensure their inclusion in the public service delivery process (milestone 4). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☐ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o The citizen surv ey s and focu s gr oups will be part of a transparent on -going assessment pr ocess of public serv ice deliv ery. In particular this commitment will inv olv e: • Pu blication of results from cit izen surv ey s will prov ide transparency on performance of public serv ice deliv ery . • Standardized pr ocesses to en sure the integration of citizen feedback. • Citizen identities made anonymou s so a s to pr otect citizen s’ right to priv acy . • Pu blication of strategies dev eloped towards the improv ement of public serv ice deliv ery and made av ailable for public comment. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Tracking citizen satisfaction in consistent & standardized pr ocesses facilitates accountability of th ose in stitutions & agencies deliv ery those public serv ices by making them more an swerable to their objectiv es and towards improv ing their deliv ery. Specifically this commitment will create: • Opportunities for citizen feedback pr omote accountability of public serv ice deliv ery. • Feedback mechanisms – surv ey s, focus groups – will be conducted on an on -going ba sis to pr omote. • Maintenance of an electr onic record of feedback through online database traceability and standardized processes for tracking of feedback results will support accountability to addressing cit izen s’ needs and pr ov ide a means of measuring improv ement ov er time. Public & Civic • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? Participation • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o In order to increase public and civ ic participation, A DISA has alway s been engaged with civ il society by organizing focus groups and also including marginalized groups to accept and incorporate ev ery one’s needs. In this form it is possible to improv e the opportunities for the public to inform or ev en to influence decisions. This commitment: • Pr ov ides sev eral different ty pes of opportunities for citizens to pr ov ide feedback on public serv ice deliv ery . • Feedback mechanisms – surv ey s, focus groups – will be conducted on an on -going ba sis to pr ov ide citizens with on-g oing opportunities to contribute feedback and idea s. • Focus groups will enable opportunities for citizen s to pr ov ide in -depth feedback, idea s and contributions. • Focus groups will pr omote inclusiv ity of participation and will ensure the v oices of marginalized and v ulnerable groups are included and heard in order to make public serv ice deliv ery more accessible; • Citizen feedback will be incorporated into improv ement strategies. • Strategies will be published online and available for public comment and contribution. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o The use of electronic platforms and online resources will help en sure transparency of processes, public accountability towards improv ing public serv ice deliv ery and enabling civ ic engagement and participation through: • Electr onic sy stems enable legitimate citizen feedback sy stems and increa se accessibility for all cit izen s. • Online platforms and electr onic databases en sure traceability and tracking of surv ey results. • Electr onic databases of surv ey results will facilitate public accountability by prov iding a clear mechanism to track agencies pr ogress in addressing citizen s’ concerns, making them more answerable.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Improving the quality of public service delivery in ADISA Integrated Services Centers (ISC’s) and service counters Milestone 1: Conducting citizen satisfaction surv ey s at A DISA ISC’s Improved service delivery that reflects needs of ci tizens; Increased Publication of ci tizen feedback results reports; Citizen feedback incorporated into strategies for improvement; Mechanism for Agency for the Delivery of Integrated Services Albania (A DISA ) Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022 accountability of pu blic service providers; continu ous feedback from citizens on pu blic service delivery; Online platforms and electronic databases ensure traceability and tracking of feedback results. Milestone 2: Conducting surv ey s to measure the application time at ADISA ISC’s. Reduce application time at A DISA ISC A DISA Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022 Milestone 3: Focus groups to identify the needs and areas of improv ement Increased ci tizen satisfaction & pu blic trust that ci tizen needs heard & addressed. A DISA Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022 Milestone 4: Increa sing accessibility in A DISA ISC to include in the public serv ice deliv ery process marginalized and vulnerable gr oups Being inclusive in the pu blic service delivery process A DISA Prime Minister’s Office ☐N o ☒Y es Public Services Jan. 2020 Dec. 2022
1/1/202012/31/2022Agency for the Delivery of Integrated Services AlbaniaState actors involved Other government agencies involved: Non-governmental agencies involved: UNDP; IDRA; Roma Active Albania; Down Syndrome Albania0000000000000000000NDND0000000000000000000010000110000000000000ND0000100000000000000
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AL0070Albania56ALBEuropeNational1202020222Access, Transparency and Accountability in JusticeAccess to justice is guaranteed and in accordance with national laws, as well as European standards and best practices.Establish directorate to improve citizens' access to legal aidWhat is the public problem that the commitment will address? Over the years citizens in Albania have faced significant structural and financial barriers to accessing justice including limited legal capability, limited access to legal counsel/advice, lengthy timeframes for resolutions and perceived lack of fairness in resolution. According to the 2018 Survey of the World Justice Project4, of Albanian citizens that have experienced a legal problem in the previous two years only 18% were able to access help and reported obtaining information, 48% did not know where to get advice and information, 38% said it was difficult or nearly impossible to find the money require to solve the problem and 52% did not feel the process followed was fair. Furthermore, resolutions to legal problems took on average over 2 years (28 months) to resolve.

What is the commitment? This commitment will establish a directorate dedicated to improving citizens’ access to quality legal resources state guaranteed legal aid resources. The establishment of a free legal aid directorate will be accompanied by structured multi-stakeholder and inter-institutional cooperation to continuously improve legal professional capacities, accountability and legal aid delivery in order to guaranteed citizens access to justice that is aligned with European standards and internationally recognized best practices. Objective: • Develop the necessary environment that enables and ensures citizens to be able to effectively achieve the quality support of justice they need to fully resolve their legal problems; • Inter-institutional cooperation between governmental and non-governmental institutions increases competency and accountability in the legal sector; • Citizens’ awareness of the legal system and legal aid resources available to them is improved. Expected results: 4 World Justice Project, 2018 General Population Poll survey module on legal needs and access to justice. Data collected by IDRA Research & Consulting using a nationally representative probability sample of 1000 respondents in the country https://worldjusticeproject.org/sites/default/files/documents/Albania.pdf Commitments | Access, Transparency and Accountability in Justice | Commitment 6 https://worldjusticeproject.org/sites/default/files/documents/Albania.pdf • Directorate of Free Legal Aid established to provide legal guidance and assistance to citizens lacking the resources to pay for legal support; • Improved inter-institutional cooperation and collaboration between the MoJ, legal clinics, the National Chamber of Mediators (DHKN), the Albanian Bar Association, NGOs and CSOs through the establishment of cooperation frameworks and inter-institutional forums; • Strengthened capacity of justice professional through development of systems for oh-going training and examinations for legal professionals and legal aid service providers, in collaboration with universities and other experts; • Inter-institutional forum established to continuously improve delivery of legal aid; • Increased citizen awareness and access to meditation services and support; • Increased transparency and accountability among mediators through publically available electronic records of actions.

How will the commitment contribute to solving the public problem? Efforts to increase citizen’s to access to justice have been an on-going focus of judicial reform efforts in Albania and of increasing priority. By establishing a dedicated directorate to state-guaranteed legal aid (milestone 1)the Albanian government not only aims to expand access to justice, but also accountability towards its objective of ensuring equal access to justice for all citizens. Through this initiative, citizens who do not have the financial means to pay a private lawyer and who seek to exercise their civil, political, and economic rights through the implementation of justice procedures, civil or criminal, can access free legal aid. Citizens can access legal advice, guidance and assistance towards drafting the necessary documentation, as well as representation before public administration bodies both in person and through an online platform. In order to facilitate guaranteed access to justice this commitment focuses on developing the enabling environment necessary to ensure citizens are able to efficiently access the quality justice support they need to fully resolve their legal problems. In particular, the commitment looks to strengthen the cooperation between governmental and non-governmental institutions with relevant interests and expertise. The establishment of a cooperation framework with regular technical meetings will increase collaboration between the Directorate of Free Legal Aid and relevant public institutions with civil society and legal aid providers (milestone 3). Meanwhile a dedicated inter-institutional forum for legal aid provides an on-going platform for all stakeholders to contribute to the improve of legal aid delivery such that it integrates the justice needs of all citizens, with particular attention to the needs of those in marginalized groups (milestone 4). A coordinated approach is taken so that the challenges of improving access are identified and innovative solutions can be development and implemented as most effectively and efficiently possible. Technical capacity building, through continuous trainings and examinations for justice professionals and legal aid service providers, in collaboration with universities and other experts, will be targeted to develop the specialized skillsets necessary to ensure that the specific needs of citizens requiring justice support are met. Mandatory training modules for employees of Legal Aid Service centers will be developed Working in cooperation with the Albanian Bar Association (ADB), the Albanian School of Public Administration (ASPA) and donors (milestone 2). To establish mediation procedures as an alternative mechanism for citizens to resolve legal problems, increased cooperation between the Ministry of Justice and the National Chamber of Mediators (DHKN) will be established (milestone 5) and the professional capacities of mediators will be strengthened through collaboration between the Ministry of Justice and the National Chamber of Mediators towards the development of regulations and curriculums for trainings and examinations for intermediaries (milestone 6). Finally, the commitment will expand citizen awareness of the use of mediation services to resolve legal problems legal system through public awareness campaigns(milestone 7) as well as increase transparency and accountability on the actions of mediators through an electronic database implemented by the DHKN (milestone 8). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o Transparency and access of citizens to information is considered one of the main points, as the flow of electr onic serv ice is intended to be fully accessible by cit izens. • Establishment of simple & non -bureaucratic mechanisms for citizens to access legal guidance & a ssistance; • Online publication of all documents relating to all aspects of action plan (e.g. training requirements, serv ices available, outcomes from forum meetings); • Campaign to raise public awareness on legal sy stem, resolv ing legal pr oblems & legal aid resources av ailable; • Training to ensure legal aid pr ofessionals pr ov ide su fficient information /guidance to citizens • Electr onic database of meditation activ ities Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o • Standardized training modules, curriculum & examinations for legal aid pr ov iders; • Pu blically accessible database of mediation activ ities; • Inter -in stitutional cooperation & forum between g ov ernment inst itution s & NGOs & CSOs en sures platform for answerability and accountability to citizens; • All indepen dent in stitutions included are independent & regulated by law. • In stitution of independence of mention in the Action Plan (High Judicial Council, Sch ool of Magistrates, High Council of Prosecution, academia is inst itution s / entities of independence and tire calculation are regulated by law. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o • Im plementation of measures subject to monitoring whereby stakeh olders can requ est complete in formation • Adoption of platforms where citizens can giv e their impressions / opinions regarding the functioning of the Action Plan measures • Inter -in stitutional cooperation & forums between g ov ernment in stitution s & NGOs & CSOs enables civ il society to co-establish measures to improv e legal aid deliv ery & co-implement • Adoption of platforms where citizens can giv e feedback on the implementation of Action Plan measures The implementation of the measures will be part of the monitoring where stakeh older s can requ est complete in formation. There is r oom for improv ement in relation to the adoption of plat forms where cit izen s can giv e their impression s / opinion s regarding the functioning of the Action Plan measures. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o • Uses online platforms to support citizens access to legal resources & in formation & guidance; • Uses electronic databases to enable public accountability & transparency relating to meditation activ ities; • Online publication of all activ ities, pr ograms & relating documents to facilitate transparency , participation & accountability

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable and verifiable achievements to accomplish this meas ure Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Legal aid is offered in an efficient and effective form which provides citizens in need, full access to such service Milestone 1: The primary and secon dary legal aid sy stem is fully functional and pr ov ides equal access to justice for cit izen s acr oss the country (human resources, primary legal aid offices and appropriate tools, technical capacity , etc.). Dir ectorate of Free Legal Aid is established with the mission of en suring equal access of all indiv iduals to the ju stice sy stem through the pr ov ision of legal aid guaranteed by the state. Directorate of Free Legal Aid is established, in accordance with the legislation in force. Directorate is staffed adequately with sufficient capacity to guarantee the ability to provide the services required by ci tizens. Ministry of Ju stice: Directorate of Free Legal Aid National A gency for Information Society (for electronic service) ☐N o ☐Y es (which one?) Jan. 2020 Dec. 2021 Milestone 2: Strengthening and capacity building through appr opriate First module of mandatory training of employees of the Primary Legal Ministry of Ju stice: Directorate of Free Legal Aid The National Chamber of Mediators (DHKA); School of Magistrates (for ☐N o ☐Y es (which one?) Jan. 2020 Dec. 2021 training for free legal aid serv ice prov ider s throughout country. This includes cooperation with the Albanian Bar Association (A DB) for training of lawy ers pr ov iding serv ices and cooperation with ASPA and don ors for training at legal aid serv ice centers for students of Law Clinics and authorized NGOs so that employ ees gain more in-depth knowledge regarding the system of free legal aid. Aid Service Centers developed training), Albanian School of Pu blic Administration ASPA ), Donors (United Nations Development Program, Euralius) Milestone 3: Strengthening inter -in stitutional cooperation between the Directorate of Free Legal Aid and public in stitutions, as well as with national and international in stitutions / civ il society organizations. Cooperation framework established to strengthen access to ju stice (cooperation with Courts; Pr osecution Offices; Don or s; free legal aid serv ice pr ov iders: Law Clinics at HEIs; Pr imary Legal Aid Serv ice Center s; Auth orized Non -Pr ofit Organization s and Secondary Legal Aid Lawy ers). Cooperation framework established. Regular technical meetings held with relevant institutions and civil society actors to identi fy necessary measures to be taken and identify roles and responsibilities. Ministry of Ju stice: Directorate of Free Legal Aid Cou rts; Prosecutions; Law Clinics; Primary legal aid service centers; Authorized N on-Profit Organizations and National Chamber of A dvocates (DHS) ☐N o ☐Y es (which one?) Jul. 2021 Dec. 2021 Milestone 4: Establishment of the Inter -In stitutional Forum for legal aid guaranteed by the state with the technical secretariat in the Dir ectorate of Free Legal Aid. This forum will pr ov ide an opportunity for all stakeholders inv olv ed in the process to exchange v iews / suggestion s on h ow the legal aid deliv ery Establishment of forum. Forum consists of pu blic and non-governmental organizations and citizens. Calendar for meetings for the forum established. Ministry of Ju stice: Directorate of Free Legal Aid Law Clinics; Primary legal aid service centers; Authorized N on-Profit Organizations and the National Chamber of Advocates; courts; prosecutions; ☐N o ☐Y es (which one?) Jan. 2021 Dec. 2022 pr ocess can be improv ed. The forum will be in stitutionally set up and there will be regular periodic meetings Priority Measure 2: Mediation procedure as an alternative solution mechanism, functional in practice not only in law, is efficient, and issues are resolved with the full consent and agreement of the parties Milestone 5: Increa se cooperation between the Ministry of Ju stice and the National Chamber of Mediator s (DHKN). Framework for cooperation and coordination between the Min istry of Ju stice and the National Chamber of Mediator s (DHKN) established. Ministry of Ju stice; The National Chamber of Mediators (DHKA) Jan. 2021 Dec. 2022 Milestone 6: Increa sing and improv ing the pr ofessional capacities of intermediaries through the organization of initial continuou s trainings, a s well a s training of trainers. This initiativ e will be a collaboration between the Ministry of Justice, together with the National Chamber of Mediators, Consultation tables held regarding relevant By-Laws. Regulations and curriculum for trainings and examination methods for testing mediating candidates determined. Training calendar determined and implemented. Ministry of Ju stice; The National Chamber of Mediators (DHKA) School of Magistrates; National Chamber of A dvocates (for trainings) Jan. 2020 Dec. 2021 Milestone 7: Organizing awareness campaigns for the mediation serv ice in the country . In order to raise public awareness, the National Chamber of Mediator s will organize awareness campaigns in order to in form the public on h ow to resolv e variou s legal issues thr ough mediation. Awareness campaign topics selected in coordination with contributions and collaboration with civil society partners. Awareness campaigns organized. The National Chamber of Mediators (DHKA) Jan. 2020 Dec. 2021 Milestone 8: The National Chamber of Mediators will create Design of electronic The National Chamber of Mediators (DHKA) Jan. 2021 Dec. 2021 an electr onic database in order to recor d ev ery mediator who exercises his activ ity in this field, also within the access of ev ery interested cit izen but also transparency . databases. Commissioning and use of the database.
1/1/202012/31/2022Ministry of JusticeState actors involved Other government agencies involved: Dependent Institutions (Directorate of Free Legal Aid) Non-governmental agencies involved: Civil Society Organizations; Faculty of Law, University of Tirana0000000000000000000NDND0000000000000000000010000011110000000001ND0000100000000000000
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AL0071Albania57ALBEuropeNational1202020222Access, Transparency and Accountability in JusticeThe Ministry of Justice website is fully functional with timely, easily understandable, accessible information and the appropriate capacities developed to ensure transparency and accountability for the citizensPublish more accessible and transparent information on Ministry of Justice websiteWhat is the public problem that the commitment will address? Access to justice not only includes providing citizens with legal resources, but also ensuring that the legal system is fair and equal. Justice reform is one of the key priorities of the Albanian government; however, citizen perceptions regarding the implementation of these reforms present a significant challenge. According to the “Trust in Governance 2019” opinion poll of 2500 randomly selected Albanians, while over half of citizens (52.7%) believe justice reforms will have a positive impact, only 31.5% believe the reforms are being implemented properly (48.5% believe they are not and 20% do not know). Improving the transparency of the Ministry of Justice and its subordinate institutions enables these institutions to be accountable to citizens and carry responsibility of the fulfillment of their designated duties, responsibilities and commitments in both their daily work and in executing justice reforms. In turn, the transparency and accountability of justice institutions are necessary preconditions for building public trust. Access to information necessitates that the relevant information is easily attainable and understandable by citizens. Albanian citizens have lacked timely and sufficient access to all the necessary documents and information in order to hold the Ministry of Justice and its subordinate institutions accountable. Additionally, documents that are available online, while a step in the right direction, may be too long or technical to be easily understood by citizens. Thus, in order to enable accountability through transparency the Ministry of Justice’s website requires substantial improvements through a coordinated and collaborative strategy that prioritizes on-going updating and improvement with emphasis on ensuring accessibility and relevance to citizens’ needs.

What is the commitment? This commitment uses a three part strategy to improve transparency and accountability of the Ministry of Justice and is subordinate institutions through an official website that citizens can rely on the timely and efficient update of documents of interest to citizens in formats that are easily understood by citizens and an improved internal reporting framework. Through a collaborative working group that includes the Ministry of Justice and subordinate institutions, NAIS and civil society organizations the commitment will develop a fully functional and citizen accessible Ministry of Justice website. This will include increasing not only the quantity of strategies, monitoring reports, and reports on the implementation of institution activities published, but also the accessibility of these publications through accompanying audiovisual communication, as well as published summaries of various reports in simplified language. In conjunction, a framework for increased cooperation and coordination of the activities and Commitments | Access, Transparency and Accountability in Justice | Commitment 7 responsibilities of the Ministry of Justice and its subordinate institutions will establish intra-institutional transparency and formalized mechanisms for accountability regarding these activities. Objective: To develop the necessary systems & mechanisms to ensure transparency and consequently promote accountability within the Ministry of Justice and its subordinate institutions through a fully functional website that publishes in real-time all information relevant to citizens in a clear and easily understood format and an intra-institutional operations and reporting framework. Expected results: Increased transparency and use of access to public information: • Fully operational Ministry of Justice website; • Information published on the website in real time and is relevant to citizens when requesting services; Improved accountability within the Ministry of Justice & subordinate institutions: • Working group ensures transparency is maintained; • Strengthened cooperation and coordination between relevant activities and responsibilities of the MoJ and its subordinate institutions.

How will the commitment contribute to solving the public problem? This commitment focuses on not only increasing transparency through the online publication of Ministry of Justice documents, but also on ensuring that the information is published in an easily understood format. Establishing a dedicated working group the Ministry of Justice (milestone 1) will take a structured and collaborative approach to improve the not only the quality and quantity of information available online, but also the accessibility of the content for non-technical citizens. An assessment report drafted by the working group and made available for public comment will identify where access to information can and should be improved to reflect the wants and needs of citizens (milestone 2). Fostering improved technical and professional capacity and the development of updating mechanisms and protocols will seek to ensure the sustainability of these improvements and maintain regular updating of the website (milestone 3). As public trust is being developed it is necessary to not only publish information, but to reach out to citizens through a variety of channels. Justice related strategies, action plans and their accompanying implementation and monitoring reports will not only be published and made public (milestone 4), but their conclusions will also be disseminated through audio-visual communication via TV appearances of the Minister, awareness campaigns, awareness activities, etc. (milestone 5). Accountability frameworks will be developed in coordination with relevant institutions in order to develop clear and transparent procedures and regulations (milestone 6) and reporting systems (milestone 7) for the Ministry of Justice and its subordinate institutions to help ensure duties are carried out efficiently, effectively and with integrity. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☒

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o • Increa sing the capacity to hav e a fully functional website will enable citizens greater access to resources & relev ant in formation; • Real-t ime information for citizen s in ca ses where they will request serv ices; • The drafting of the final report based on the current state of the internet will hav e a direct impact on improv ing the information requested by the public. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o • Monitoring reports, including those from civ il society will be published; • Establishment of working gr oups and cooperation tables with CSOs pr omotes external accountability ; • Reporting sy stem will be established and implemented ba sed on criteria for reporting sy stem selected with feedback from external experts / consultations. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o • Cooperation and coordination of activ ities will share the respectiv e responsibilities between the in stitutions; • Establishment of working gr oups and cooperation tables with CSOs en sures transparency efforts reflect the needs of citizens; • Citizen s able to prov ide feedback and contribute to the monitoring of the implementation of action plan activ ities Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o • Im prov ement & maintenance of MoJ website central to increasing the accessibility of in formation to citizens in order for them to contribute & hold public institutions accountable; • Use of audiov isual communication will increase accessibility of in formation to citizen s.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable and verifiable achievements to accomplish this meas ure Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Increase of technical and professional capacities of the Ministry of Justice in order to have a fully operational website, so the information is published on real time and the information is useful for citizens when seeking services Milestone 1: Establishment of a Working grou p established at the Ministry of Justice; National Agency for All su bordinate institutions; civil society ☐N o ☐Y es Jul. 2020 Dec. 2020 working gr oup at the Min istry of Justice (MoJ) in order to identify documents and pr ocesses that sh ould be published and how to make these more accessible (n on -technical language, diagrams, simplified concepts). MoJ. Working grou p inclu des members from civil society organizations. Information Society (NAIS) organizations participating in the working grou p Milestone 2: Analy sis and drafting of report on the current state of the web in which will highlight the in formation n eeded to improv e access to in formation to the public Drafted analysis report. Report published and made pu blically available with opportunity for civil society organizations to provide feedback. Ministry of Justice; National Agency for Information Society (NAIS) All su bordinate institutions; civil society organizations participating in the working grou p ☐N o ☐Y es Jul. 2020 Dec. 2020 Milestone 3: Website of MoJ and su bordinate in stitutions fully functional and accessible with detailed and complete published information. Website fully updated. Mechanisms established to ensure regular updating. Ministry of Justice; National Agency for Information Society (NAIS) All su bordinate institutions ☐N o ☐Y es Jan. 2021 Dec. 2021 Priority Measure 2: Increase transparency and use of access to public information Milestone 4: Increa sed transparency in making public the reporting of the strategies and the implementation of their action plans, as well a s the comprehensiv e activ ities of the in stitution. Publication of strategies, monitoring reports, implementation reports on the MoJ website. Publication of summaries of various reports in simplified language in order to be more accessible. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2020 Dec. 2022 Milestone 5: Audiov isual communication of the activ ity of the in stitution as a means of increased transparency (TV appearances of the Min ister, awareness campaigns, awareness Audiovisual communication integrated into communication procedures. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2020 Dec. 2022 activ ities, etc.) Priority Measure 3: Strengthen cooperation and coordination of relevant activities and responsibilities of the Ministry of Justice and its subordinate institutions, which will have a positive impact on transparency and accountability, including but not limited to, inspections conducted by the Ministry of Justice for institutions of dependence Milestone 6: Appr oval of manuals, in struction s, relevant internal rules for the most efficient functioning of the in stitution. In order for the in stitution to be a s efficient a s possible in its field of activ ity and policy -making, all internal regulations of the basic structures will be rev iewed. Manuals, instructions, relevant internal rules approved. All internal regulations of the basic structures reviewed. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2021 Jun. 2021 Milestone 7: Adopt an efficient reporting sy stem of the duties and respon sibilities of each in stitution in compliance with transparency and accountability . Ba sed on the rev ised regulation, the manner of reporting will be determined in order to meet transparency and accountability . Criteria for reporting system selected with feedback from external experts / consultations. Reporting system approved, adopted and integrated into the Ministry of Justice and all su bordinate institutions’ procedures. Ministry of Ju stice All su bordinate institutions ☐N o ☐Y es Jan. 2021 Jun. 2021
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AL0072Albania58ALBEuropeNational1202020222Fiscal Transparency to improve the coverage, quality and accessibility of information on public finances.Budget TransparencyPublish accessible budget information online for citizen engagementWhat is the public problem that the commitment will address? Transparency, public participation, and legislative oversight in the development of budgets creates better outcomes and are the main issues to better improve the citizen access on fiscal documents.Increasing accountability over the budget and fiscal cycle deters waste and corruption and ensures that budgetary decisions and spending reflect the people’s interests. Through transparency, public participation and legislative oversight this openness can help combat corruption. Increasing transparency and public participation across the budget and fiscal cycle is particularly important for Albania. In recent years fiscal transparency has been increasing in Albania. Between 2010 and 2019 Albania’s score on the Open Budget Index6 (OBI) has increased from 33 to 55 out of a possible 100. While encouraging, according to the OBI’s 2019 assessment Albania have done progress but still does not publish enough material to support informed public debate on the budget7 . In the 2019 assessment of the online availability, timeliness, and comprehensiveness of eight key budget documents Albania ranked 43r d out of 117 countries. In order for fiscal transparency to facilitate the citizen empowerment necessary to scrutinize public finances and therefore promote public financial accountability the publication of documents alone will not be sufficient. Without increasing the accessibility of fiscal information fiscal transparency will not be effective in promoting more accountable fiscal governance. Thus, efforts towards fiscal openness in Albania will aim to facilitate increased public understanding. The OBI has recommended that Albania expand the financial and policy information in the Executive's Budget Proposal, Year-End Report, and Mid-Year Review to be more specific, disaggregating information to provide stakeholders with a more comprehensive understanding.

What is the commitment? Budget transparency consists of publishing budget reports and relevant financial data in formats that are understandable and accessible to all citizens will help to develop the fiscal transparency necessary for citizens to be well enough informed to participate in public debate on aspects of the budget and to meaningfully engage and participate in the planning and execution of the budget. 6 The OBI measures public access to informa tion on how the central government raises and spends public resources and assesses the online availability, timeliness, and comprehensiveness of eight key budget documents 7According to the OBI a fiscal transparency score of 61/100 or higher indicates a country likely publishes adequate information for informed public debate Commitments |Fiscal Transparency | Commitment 8 Due to the technical nature of many public budget and fiscal documents in order for fiscal transparency to be achieved this commitment will establish the timely publication information in a format that is not only easily accessible online, but is also easily understood, uses plain language and includes accompanying supplementary resources or information that explain more complex or technical concepts in laments terms. Further efforts shall be made to engage the public in the budget process so as to promote public accountability to citizens through civic participation. Objective: Albania’s commitment to improving budget transparency aims to guarantee a public finance system that promotes transparency, accountability, fiscal discipline and efficiency in the management and use of public resources to improve the quality of service delivery and economic development. The commitment aims to achieve enhanced accountability and transparency through better financial and non-financial performance reporting in line with international standards to improve coverage, quality and accessibility of information on public finances and promote civic engagement throughout the budget cycle. Expected results: • A sustainable statistical system for the general government units is in place; • Timely and reliable government financial statistics; • Published in year and annual financial reports contain accessible financial and non-financial performance information; • Strengthened financial oversight and management of the fiscal risks; • Formal opportunities provided for the public to engage in the planning and execution of the budget; • More structured and timely engagement with citizens, civil society organizations and academia in budget planning, monitoring and reporting.

How will the commitment contribute to solving the public problem? To establish increased budget transparency this commitment will prioritize alignment with international methodologies for statistical information, strengthening the sale, scope, timeliness and accessibility of the information published and create opportunities for citizens to engage in the budget process. The timely publication of government national accounts in accordance with the European System of Accounts (ESA) 2010 and using a revised statistical system (milestone 1) aims to ensure the reliability of published government accounts and provide a framework for efficient and accurate complication and publication of financial statistics that aligns with international best practices. To promote public financial oversight and accountability an improved fiscal risk statement will be developed in order to better monitor and mitigate any financial risks (milestone 2). Increasing fiscal transparency requires that the information available be relevant and timely. As such, budget execution and financial annual (milestone 3) and mid-year (milestone 4) reports will be published in year. They will include plain language and supplementary non-financial performance information to be easily accessible to citizens and promote comprehensive of budget related information and reports. Finally a budget hearing calendar for key budget processes will enable (milestone 5). OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o As one of the ex pected results is ‘Published upgraded g ov ernment y early budget execution report’ through this commitment more budgetary and fiscal in formation will be accessible to the public through m ore simplified and under standable formats. These upgraded reports will utilize simplified language in order to be understandable by a n on -expert audience. Budget in formation will be improv ed a s stated abov e, but will also be made more accessible through publication on multiple channels including the regular gov ernment websites, a s well a s the OGP website to better reach all cit izen s who may be inter ested in the topic. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Increa sed transparency on budg et issues will make the g ov ernment m ore exposed in the ey es of cit izen s h ow the public money are managed and spent and therefor e, more accountable to the public. Through the increa sed av ailability and accessibility of fiscal information commitment makes the g ov ernment accountable to the public and not solely to internal sy stems, a s one of the main principles that transparency aims to pr omote is the increa se of accountability of the g ov ernment to the public. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o This idea improv es opportunities and capabilities for the public to inform or influence decision s, a s it creates more accessible information and on e of its priority measures is to increase citizen’s engagement in the budget pr ocess. The implementation of a budget calendar for hearing sessions, where CSOs are the main stakeholder s, is intended to create and improv e a culture of collaboration and the env ironment for collaboration between CSOs and the g ov ernment. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o Technological innov ation through the u se of a v ariety of channels (MoFE website, OGP website, social network, media, etc.) will be used to pr omote and enhance transparency and engagement through the publication of notification s/news/information relating to the budget that may be of interest to the public. The u se of a v ariety of communication mediums will help to promote continued and increasing engagement with the public and ov er time public trust.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: 'Government National Accounts' Timely and reliable Government Financial Statistics' Milestone 1: 'Gov ernment National Accounts-Timely and reliable Gov ernment Financial Statistics Compilation of Government National A ccounts according to International Methodology (ESA 2010). The number of tables constru cted against the total requirements was used to measure this indicator. 1. A sustainable statistical system for the general government units is in place; 2. EDP tables will be revised using statistical system created. The Institute of Statistics (IN STA T) Ministry of Finance and Economy (MOFE); Bank of Albania (BoA ) ☐N o ☒Y es (w hich one?) Compile National Government Account according to international methodologies (ESA 2010 and GFS 2014) Jan. 2020 Dec. 2021 Priority Measure 2: 'Financial and performance monitoring and reporting' Published in year and annualbudget execution reports Milestone 2: Fiscal risk management: Strengthened financial ov er sight and management of the fiscal risks in order to hav e an improv ed FRS with more fiscal risks monitored and mitigated if necessary . An improved Fiscal Risk Statement. MoFE Bu dget Institutions, Water Su pply Sector and other SOE-s, Line Ministries, Contracting Authorities for Concession/PPP contracts with bu dget su pport. ☐N o ☒Y es: Presentation Fiscal risks in Fiscal Risk Statements Jan. 2020 Dec. 2022 Milestone 3: Pu blished g ov ernment y early budget execution report. Published in year and annual financial reports contain accessible financial and non-financial performance information MoFE Line Ministries; Bu dget Institutions ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 4: Pu blished in -y ear budget ex ecution reports, including the mid-y ear rev iew. Published in year and annual financial reports contain accessible financial and non-financial performance information MoFE Line Ministries; Bu dget Institutions ☒N o ☐Y es Jan. 2020 Dec. 2022 Priority Measure 3: Citizens’ engagement in the planning and execution of the budget Milestone 5: Formal opportunities are pr ov ided for the public to engage in the planning and execution of the budget. A budget hearing calendar with key bu dget processes is in place and implemented. MoFE Line Ministries; Bu dget Institutions ☒N o ☐Y es Dec. 2020 Dec. 2022
1/1/202012/31/2022Ministry of Finance and EconomyState actors involved Other government agencies involved: The Institute of Statistics (INSTAT), Water Supply Sector and other SOE-s, Line Ministries, Contracting Authorities for Concession/PPP contracts with budget support, Non-governmental agencies involved:Most of the CSO in Albania, which mission is related with economic development and public finance issues/ Universities/ Faculty of Economy.0000000000000000000NDND0000000000000111000000000000000000000000ND0010100000000000000
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AL0073Albania59ALBEuropeNational1202020222Fiscal Transparency to improve the coverage, quality and accessibility of information on public finances.Transparency on RevenueImprove reporting on public finance informationWhat is the public problem that the commitment will address? Fostering a public administration that operates with integrity requires establish complimentary systems with procedures and rules that eliminate opportunities for public servants to exploit their position for personal gain. When complex and opaque systems are in place a lack of oversight establishes opportunities for corruption. Without fiscal transparency and oversight institutions able to scrutinize revenues corruption can place in the form of: collusion (such as prior agreements to fix prices or terms), patronage (favoritism whereby a person or company is hired/contracted by the public administration regardless of qualifications because of affiliations or connection to government officials), conflicts of interest (whereby an individual is confronted with a choice between their duties and responsibilities and their private interests which can result in a misuse of public resources) and graft (political corruption where government officials benefit from intentionally misdirecting public funds to be purchased at a higher cost from specific venders). Because a lack of transparency on government revenues can provide opportunities to hide corruption it can also hamper public trust. Transparency of government revenues and assets promotes public integrity by deterring corrupt behavior and by enabling oversight institutions to hold accountable government officials and institutions. Systems that require this transparency help ensure public officials remain honest which consequently build public trust in government.

What is the commitment? Increasing revenue transparency consists of publishing and making available all relevant financial data regarding the revenues collected by government from various industries- bringing industry, government and civil society stakeholders into the monitoring process.Information will be in a format that is understandable and accessible to all citizens, such as through the use of plain language and accompanying information to explain more complex aspects. To promote transparency of public revenues this commitment establishes and publishes a public asset inventory and register that aligns with international public-sector accounting standards and follows an updated and improved methodology and policies for public asset valuation including depreciation and impairment of assets. Commitments |Fiscal Transparency | Commitment 9 Objective: The objective of this commitment is to enhance accountability and transparency through better financial and non-financial performance reporting in line with international standards to improve coverage, quality and accessibility of information on public finances. Further efforts shall be made to engage the public in the process. Expected results: • Accounting is in compliance with appropriate international public sector accounting standards; • Preparation and publication of the full asset registry of public sector, based on the improved regulations for the valuation and inventory of these assets.

How will the commitment contribute to solving the public problem? To develop a sustainable system for increasing the transparency and accessibility of public revenue information this commitment will take a phased approach to presenting accruals-based government financial statements. It will ensure that public accounting and legal acts are in compliance with international best practices (International Public Sector Accounting Standards (IPSAS)) through an approved strategic action plan (milestone 1). Guided by an approved methodology an inventory of assets will be implemented in all central government institutions (milestone 2). Guidelines and policies will be improved or developed for the recognition and valuation of assets (milestone 3) and the depreciation and impairment of assets (milestone 4) in compliance with agreed upon standards. Public asset management will be improved through the development and publication of a full asset registry for the entire public administration. Based on the improved regulations established by milestones 1-4 a methodology will be developed with guidelines for preparing the full asset inventory (milestone 5). This methodology will ensure that public institutions accurately and comprehensively disclose public revenues and thus will limit opportunities for unethical practices to be hidden and promote civil engagement and understanding. The public asset inventory will then be recorded into the Albanian Government Financial Information System (AGFIS) (milestone 6) for budgetary institutions with AGFIS access and into excel for budget institutions without direct access to AGFIS (milestone 7) which will enable traceability and oversight. OGP challenge affected by this measures Improve public services Increase efficient management of public resources Increase public integrity Increase corporat e accountability Create a safer community for citizens & civil society ☒ ☒ ☒ ☒ ☐

Why is this commitment relevant to OGP values? Transparency & Access to Information • Does the ide a disclose more information to the public? • Does the ide a improve the quality of information disclosed to the public? • Does the ide a improve accessibility of information to the public? • Does the ide a e nable the right to information? ☒Y es ☐N o This commitment increa ses the amount of in formation and data on public a ssets. An improv ed sy stem with clear guidelines impr ov es the quality of the information available by en suring that the in formation is comprehensiv e, accurate and updated. It also focu ses on u sing internationally agreed best practices and standards to ensure easy comprehension and comparability of data. Information will be in a format that is under standable and accessible to cit izens through the u se of plain language where possible and supplementary information to explain more complex subjects. Public Accountability • Does the ide a cre ate or improve rules, regulations, and mechanisms to publicly hold government officials answerable to the ir actions? • Does the ide a make the government accountable to the public and not solely to inte rnal syste ms? ☒Y es ☐N o Increa sed transparency makes the g ov ernment more exposed in the ey es of citizens regarding how public m oney is generated and collected. Through the improv ement of certain pr ocedures and methodologies and rules and the establishment of others, all in alignm ent with international best practices, this commitment dev elops the framework necessary to hold the public inst itution s accountable for their asset disclosures and v aluations. Through partnerships with SECO the inv entory and r egister will pr omote accountability to external, as well as internal authorities. Public & Civic Participation • Does the ide a cre ate or improve opportunities, or capabilities for the public to inform or influe nce de cisions? • Does the ide a cre ate or improve the e nabling e nvironme nt for civil socie ty? ☒Y es ☐N o By making public rev enue information more accessible, through a standardized methodology that utilizes transparent guidelines the public is able to be better informed on public finances and thus, can contribute feedback to inform or in fluence the relevant gov ernment action s and policies. Furthermore, by making available all relev ant financial data regarding the rev enues collected by gov ernment fr om variou s industries this commitment will bring indu stry , gov ernment and civ il society stakeholder s into the m onitoring pr ocess. Technology & Innovation • Will te chnological innovation be used in with one of the other three OGP values to advance participation, transpare ncy or accountability? ☒Y es ☐N o The functioning of the electr onic information sy stem the Albanian Gov ernment Financial In formation Sy stem (AGFIS) will support the functionality of the register. It will also help en sure that the data uploaded is complete and comprehensiv e in compliance with the set standards to ensure it pr omotes transparency and traceability such that the public institution s can be held accountable.

Milestone Activities Milestones Indicators Responsible Institution / s New or Continued Idea Timeframe Measurable & verifiable achievements to accomplish this objective Result Indicators Output Indicators Lead Responsible Institution Supporting / Coordinating Agencies / Institutions New or continued from 2018- 2020 OGP AP Start Date End Dat e Priority Measure 1: Accounting is in compliance with appropriate international public-sector accounting standards. Milestone 1: Legal acts and accounting standards in line with International Pu blic Sector Accounting Standards (IPSAS) and approv ed country strategic action plan are in place. Moving on a phased basis to presenting accruals-based government financial statements Ministry of Finance and Economy (MoFE) World Bank; The Economic Cooperation and Development of the Swiss State Secretariat for Economic Affairs (SECO) ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 2: Inv entory of assets implemented in all central g ov ernment in stitutions, ba sed on the appr ov ed methodology . Asset inventory implement across all central government institutions MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 3: Guidelines for recognition and valuation dev eloped/updated. Guidelines developed. MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 4: Depreciation and impairment policies dev eloped (in line with the strategy for implementing accounting standards). Policies developed. MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Priority Measure 2: Improved Assets management: Preparation and publication of the full asset registry of public sector based on the improved regulations for the valuation and inventory of these assets. Milestone 5: Methodology and guidelines for a full public asset inv entory in Central Gov ernment (CG) inst itution s prepared. Methodology and guidelines prepared based on improved regulations for asset valuation and inventory MoFE WB; SECO ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 6: Full public assets inv entory is recor ded in the Albanian Gov ernment Financial In formation Sy stem (AGFIS)by th ose Budgetary In stitutions (BIs) which hav e direct access in this sy stem. Public assets recorded into the A GFIS MoFE Bu dgetary Institutions selected to have direct access in A GFIS ☒N o ☐Y es Jan. 2020 Dec. 2022 Milestone 7: Full public assets inv entory is recor ded in Excel (for BIs which n ot hav e direct access in AGFIS). Public assets recorded into Excel MoFE Bu dgetary Institutions with no direct access in A GFIS ☒N o ☐Y es Jan. 2020 Dec. 2022
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AL0074Albania61ALBEuropeNational1202320252Anti-corruptionAwareness and education of the general public on mechanism in the fight against corruptionPublic Awareness of Anti-Corruption MechanismsBrief description of the commitment

The fight against corruption is one of the most priority policies that our country is advised to pursue with priority. And while prevention and punishment regarding the anti -corruption war is an obligation from Albania's accession to international instruments to fight corruption such as the United Nations Convention against Corruption, the Criminal Convention of the Council of Europe against Corruption (GRECO), the Civil Convention of the Council of Europe against corruption etc. but with strategic importance is also the public awareness and education of the mechanisms of the fight against corruption. The Ministry of Justice in exercising its role of the National Coordinator Anti - Corruption takes responsibility to create, guide, coordinate and facilitate measures and activities together with CSOs and interest groups to increase and ensure commitment: Awareness and education of the general public above mechanisms in the fight against corruption. Specific measures and activities are planned for implementation, separately and in co-existence of MoJ/NCAC, IDM, ALTRI and with special involvement of the Civil Society Support Agency structures.

Problem Definition

1. What problem does the commitment aim to address? Priority Commitment: Awareness and education of the general public on mechanisms in the fight against corruption, addresses the recommendations given to the Albanian government to increase the impact of the fight against corruption, the inclusion and coordination of anti - corruption actions, taking actions that will improve public perception and of stakeholders (CSO-media-academia, other partners) against corruption. Third Pillar of ISAC 2015-2023, surveys on measuring confidence in the country's public institutions, the number of corruption reports by citizens, prove that Albania should make efforts to increase society confidence by focusing on promoting mechanisms that currently exist, also others that doesn't In the context of drafting anti-corruption and integrity policies, public institutions, in cooperation with the media and CSOs, should pay increased attention to transparency and political documents produced, in order to analyze them by all stakeholders.

2. What are the causes of the problem? Lack of confidence in public institutions, deficiencies in the culture of anti -corruption in society or the non -reaction of public institutions are some of the factors that influence the current situation of the fight against corruption.

Commitment Description

1. What has been done so far to solve the problem? Awareness and education for anti-corruption mechanisms are two areas provided in the Cross-Cutting Strategy Anti-Corruption, 2015-2023 and its action plans. Specifically, measures are provided in the function of raising awareness and education of the general public on the consequences of corruption, promoting the public and increasing confidence in anti -corruption mechanisms, as well as increasing civil society involvement in these initiatives. The measures provided in the ISAC 2015-2020 and the Action Plan in force of 2020-2023 have influenced the creation of a climate of cooperation between the public and public institutions. Qualitative and efficient mechanisms for prevention and awareness of corruption have been created, there is good cooperation but more frequency is required. The Ministry of Justice has a communication and visibility strategy, and an annual action plan with activities and initiatives with CSOs and interest groups. Annual, regular editions of the Week of Integrity since 2020, a close collaboration with business, the CSO and the Academy are good evidence but also to be replicated throughout the year. Continuing work by intensifying efforts to raise public awareness and education will create appropriate conditions for a society aware of the danger of corruption and with high confidence in public institutions, improving the public perception of corruption, not only by Local and regional and international organizations such as Transparency International.

2. What solution are you proposing? The Ministry of Justice in exercising its role of the National Coordinator Against Corruption takes responsibility to create, guide, coordinate and facilitate measures and activities together with CSOs and interest groups to increase and ensure commitment: Awareness and education of the general public above mechanisms in the fight against corruption, oriented towards fields such as education - awareness - but also the active involvement of public administration structures. Anticorruption, video and communication tools, e-bule, capacity hardening, manual investigation, monitoring methodologies, integrity instruments, etc. are some of the solutions proposed to be carried out in this action plan. See the action plan as below.

3. What results do we want to achieve by implementing this commitment? The expected results from the measures provided for in the OGP action plan are: - Education/ teaching young people and children about the consequences of corruption and the importance of integrity in society as an important step in creating a culture of justice; - Citizen Activation: Citizens should be engaged and able to denounce corruption and be included in awareness campaigns; - Media: the role of the media in raising public awareness of corruption by involving the publication of anti -corruption policies and mechanisms; - Cooperation between the actors of society: the most transparent public institutions and civil society organizations most involved in the design of anti -corruption and integrity documents, organizing activities to promote anti -corruption culture and the response of society.

Activities/Milestones | Expected Outputs | Expected Completion Date

1. Awareness of the general public on the mechanisms in the fight against corruption, through:

1.1 Tools and information mechanisms through awareness and informative videos against corruption, in order to promote and receive denunciations by citizens | 1.1.1 creation and production of anti - corruption videos, developed; 1.1.2 Publication and launching in GDA Communication Networks in MoJ/NCAC Videos and Posters (Posters) Anti-Corruption | S II 2023; S II 2023 - 2025

1.2 Creating and promoting GDA communication tools; updating them with notifications and developments in the field of corruption | 1.2.1 Profiles and social networks of communication created Twitter; Linkedin; Facebook; Daily Anti - Corruption Field Notifications | S II 2023 – S I 2025

1.3 Electronic communication and information on the activity and activity of GDA (monthly basis) | 1.3.1. E-Monthly Information Bulletin written, distributed and published on the official website of the Ministry of Justice and GDA's social networks | S II 2023 – 2024 –S I 2025

1.4 Information and publication of the annual plan of legal proposals (Analytical Legal Plan) | 1.4.1 Analytical Plan of Acts (Legal and S/Law) published and notified | S II 2023- 2024

1.5 Information through the media about the activity and activity of GDA and anti -corruption mechanisms | 1.5.1 Media Interview (TV, etc.) for GDA and AC Network activity | S II 2023 – S I 2025

1.6 Activities (Forums) Discussion In order to aware of the anti -corruption denunciation mechanisms | 1.6.1 1-2 forums/year for anti-corruption mechanisms | S II 2023 – 2024 - S I 2025

2. Educating the general public on the mechanisms in the fight against corruption

2.1 Preparation and publication of the vocabulary of corruption, in order to increase citizens' information about the meaning of corruption. | 2.1.1 Publication and distribution of Anti - Corruption Dictionary | S II 2023

2.2 Preparation and Publication (Distribution) of Anti - Corruption Guide in order to increase citizens' information for the meaning and mechanisms of denouncing corruption | 2.2.1 Publication and distribution of the Anti -Corruption Guide | S II 2023

2.3 Mechanisms Education and AC Information in Higher Education Schools | 2.3.1 Developed Meetings by AC Experts in Higher Education Schools | S II 2023 - S II 2024

2.4 Developed monitoring mechanisms for the implementation of integrity instruments by CSOs | 2.4.1 Two training developed with CSOs and new scholars on integrity plans and methodology of monitoring the implementation of integrity plans by the CSO | S II 2023

2.5. Strengthening the role of CSOs in combating corruption and education of the general public for the mechanisms used | 2.5.1 Creation and Establishment of the National Informal CSO network against corruption with the participation of at least 50 CSOs at national level; 2.5.2 Providing an interactive digital platform for CSOs Anti-Corruption Network; 2.5.3 Various corruption information (legal information, reports, statistics, corruption reporting, awareness and information materials, etc.) to be included in the platform, prepared | S II 2024; S II 2024; S II 2024

3. Education and awareness of public administration on the legal and regulatory framework for anti - corruption and anti - corruption mechanisms in the public sector

3.1. Engagement of ToTs with representatives of public institutions to carry out the risk assessment of integrity in public institutions. | 3.1.1 Representatives of public institutions trained to carry out the risk of integrity in public institutions and the drafting of PI | S II 2023

3.2 Increasing and increasing the technical and professional capacities of CRI, MoHSP and the Assembly of the Republic of Albania for the Module "Ethics and Integrity in Public Administration -Plains of Integrity" | 3.2.1 Commissioner for the Right to Information (CRI) staff has been trained in the module "Ethics and Integrity in Public Administration- Integrity Plans"; 3.2.2 The staff of MoHSP has been trained for the module "Ethics and Integrity in Public Administration - Integrity Plans"; 3.2.5 The staff of the Assembly of the Republic has been trained for the module "Ethics and Integrity in Public Administration - Integrity Plans" | S II 2023

3.3 Monitoring mechanisms of integrity instruments in public institutions with CSOs and the media | 3.3.1 Round table with the involvement of all interest groups on the findings of the 5 monitoring reports of the integrity plans HCP, MoHSP, labor inspectorate, CRI and the administration of the Assembly by CSOs | S I 2024

3.4 Research mechanisms and instruments (legal, policy and field research for administrative investigation of corruption) developed and accepted | 3.4.1 Analysis of the legal framework, policy and field practices for the administrative investigation of corruption, carried out; 3.4.2 Manual for the successful techniques of the administrative investigation of corruption in the public administration, drawn up and submitted to the NCAC | S II 2023; S II 2023 – S I 2024

3.5 Creation of a methodological tool to periodically measure public perception of corruption and the effectiveness of anti- corruption mechanisms | 3.5.1 Methodology for measuring citizen/public perception designed and submitted toMoJ/NCAC | S II 2023

3.6 Strengthening the capacities of the GPA and the Network of AC Coordinators on the administrative investigation of corruption cases | 3.6.1 Organized trainings with the coordinators of the Anticorruption Network and the staff of the General Anticorruption Directorate, bringing the theory into practice on the implementation of the Manual | S II 2024
1/1/202312/31/2025Ministry of Justice/National Coordinator Anti -Corruption• MoJ/NCAC • MoES • ASCS • OPC • MoFE • MoD • MoI • HCP • HIDAACI • Ombudsman • FLAD • IDM • ALTRI • Foreign partners in the field of anti – corruption • EU Delegation in Tirana • Italian Embassy in Tirana110000000000000000000000000000000000000000000000000000000000100000100000000000000
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AL0075Albania62ALBEuropeNational1202320252Anti-corruptionRaising the awareness of the reporting entities regarding the beneficial owners’ registration and data update obligationAwareness-Raising for Beneficial Ownership Reporting ObligationsBrief Description of the Commitment

The Republic of Albania until 2021 did not have a mechanism to identify the real beneficial owners of the entities registered in Albania. Therefore, the MONEYVAL Experts Committee recommended the establishment of a registry to provide the registration of the real beneficial owners. The Beneficial Owners Registry became active on 1st of February 2021. Up to date, 97.4% of the commercial entities and 98.19% of the NGOs have been registered. While the registry has been completed with the beneficial owners’ data of the existing entities, the law foresees the obligation to register the data of any recently registered commercial entity or NGO, as well as the obligation to update any data in the future. The aim is to keep correct and up to date data in the register. In this regard, the National Business Center takes the initiative to raise the awareness among the reporting entities regarding the obligation to register and update their data on the beneficial owner.

Problem Definition

1. What problem does the commitment aim to address? After the activation of the beneficial owners registry in February 2021 and the starting of registrations by the entities, the registration of the data changes remains an engagement of the Albanian state and the raising the awareness of the entities on this obligations remains a very important mechanism to have an up to date registry all the time. Lack of information by the reporting entities on this legal obligation for the registration of data changes in the register, within the deadline and avoiding any penalties, remains an issue that needs to be addressed.

2. What are the causes of the problem? The obligation for the registration of the beneficial owners’ data is a new procedure for all the reporting entities operating in Albania. The population of the Registry with the beneficial owners’ data, during the initial registration phase, was the main challenge, while raising the awareness to the reporting entities that the data should be updated every time there is a change on them, remains a challenge. Lack of knowledge on the legislation and the new concept, make the fulfillment of the obligation for the registration of the beneficial owners’ data, a challenge.

Commitment Description

1. What has been done so far to solve the problem? The National Business Center, as the responsible institution for the administration of the beneficial owners register, has been engaged to continuously orientate and notify the reporting entities through all its means of communication (emails, phone), regarding their obligation to update on time their data on beneficial owners.

2. What solution are you proposing? Development of awareness campaign aiming to present to the reporting entities the obligation to update on time their data on beneficial owners register.

3. What results do we want to achieve by implementing this commitment? Awarded reporting entities regarding their legal obligation for the registration of their data changes, having by default a populated and up to date register.

Milestones | Expected Outputs | Expected Completion Date

1. Information and awareness campaing regarding the legal obligation on data update, through differenc means of communication like the official NBC website, email, government platfor e- Albania etc. | - Pop-up in the NBC webiste and e-Albania - Notification to every reporting entity recently registed in the CR and NGOR - Awaring and demonstration video | S I 2024

2. Consultative meeting with the entities (banks, noteries, lawers) in order that during their activity to notify the reporting entities for their obligation for the registration and update of their data | - Consultative meetings with the obliged entities. | S II 2024
1/1/202312/31/2025National Business Center• MoFE • NBC • NAIS • DoT • High Judicial Council • Business Associations • GIZ • Representatives of law firms • Chambers of commerce100001000000000000000000000000000000000000000000000000000000100000000000000100000
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AL0076Albania63ALBEuropeNational1202320252Anti-corruptionEvaluation of the best practices of EU countries on the process of the beneficial owners’ data registrationEvaluating Best Practices for Improving Beneficial Ownership RegistrationBrief Description of the Commitment

After the enter into force of the Law No.112/2020 “On the Beneficial Owners Register”, and the activation of the beneficial owners register in February 2021, it has been noted that during its implementation several difficulties and challenges have been faced by the reporting entities in the implementation of their legal obligation to initially register their beneficial owners and to change the already registered data as well. It has been concluded that the evaluation of the best practices in cooperation with the representatives of the reporting entities and the interest groups, is an engagement that will bring an improvement of the practices followed by our country during the process of the beneficial owners’ registration and the update of this data in the Beneficial Owners Register.

Problem Definition

1. What problem does the commitment aim to address? The problems encountered by the reporting entities during the identification of their beneficial owners related to the notion of the beneficial owner, the procedure followed and the accompanying documentation required.

2. What are the causes of the problem? The obligation for the registration of the beneficial owners’ data is a new procedure and challenge for all the reporting entities that operate in Albania, since it still a new concept in life-cycle of a business or NGO. These practices serve as guideline for the consolidation of our practices.

Commitment Description

1. What has been done so far to solve the problem? The National Business Center, as the responsible institution for the administration of the beneficial owners’ register, has participated in meetings of the groups of interest organized by the members of EBRA for the beneficial owners. In those meetings it was discussed about the practices followed by the EBRA member countries for the implementation of the beneficial owners’ registration and of the AML’s 4th Directive. Also, it was discussed the problematics faced during the implementation.

2. What solution are you proposing? Evaluation and analysis of the best practices implemented by other countries of the European Union which also have a long experience in this field. Discussion in the form of consultative meetings with representatives of reporting entities and interest groups on these practices.

3. What results do we want to achieve by implementing this commitment? Identification of the best practices in order to integrate and implement them in the Albanian legislation on the registration and update of beneficial owners’ data.

Milestones | Expected Outputs | Expected Completion Date

1. Organization of a meeting with the participation of representatives of the reporting entities and interest groups,aiming to gain experience from the best practices of EU countries regarding the process of beneficial owners’ data registration. | - Drafting of a report or guidance manual that highlight the best practices where the entities may refer during their application for beneficial owners’ data registration. | S I 2024

2. Organization of a training organized with the participation of representativeso f the reporting entities and interest groups, in order to recognize international practices in the registration of beneficial owners’ data. | - Drafting of a report or guidance manual that highlight the best practices where the entities may refer during their application for beneficial owners’ data registration. | S II 2024
1/1/202312/31/2025National Business Center• MoFE • NBC • NAIS • DoT • High Judicial Council • Business Associations • GIZ • Representatives of law firms • Chambers of commerce100001000000000000000000000000000000000000000000000000000000100000000000000100000
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AL0077Albania64ALBEuropeNational1202320252Anti-corruptionReview of the legislation in the area of beneficial owners’ registration, in the framework of the improvement of the followed procedure on the registration of beneficial ownersReviewing Beneficial Ownership LegislationBrief Description of the Commitment

The Republic of Albania until 2021 did not have a mechanism to identify the real beneficial owners of the entities registered in Albania. Therefore, the MONEYVAL Experts Committee recommended the establishment of a registry to provide the registration of the real beneficial owners. In the framework of the ICRG/FATF and MONEYVAL recommendations, the Albanian government in July 2020 approved the Law No.112/2020 “On the Beneficial Owners Register”, which foresaw the establishment of the first register of its kind in Albania, where the data of beneficial owners of the reporting entities operating in Albania would be registered. In December 2021 the relevant by-laws and supportive legal acts that provided the procedure and documents to be submitted by the reporting entities, were also approved. During this period of time, the reporting entities, in accordance with the legislation into force, carried out the registration of the beneficial owners’ data. Meanwhile, as the beneficial owners Register was populated with data by the reporting entities, the NBC has been engaged in cooperation with the groups of interest, to point out those elements in the legislation that may require a review in order to facilitate the registration procedures.

Problem Definition

1. What problem does the commitment aim to address? The problems encountered by the reporting entities during the identification of their beneficial owner, related to the notion of the beneficial owner, the procedure followed and accompanying documentation required.

2. What are the causes of the problem? The obligation for the registration of the beneficial owners’ data is a new procedure for all the reporting entities operating in Albania. The entities’ confrontation with this new notion of beneficial owner and the implementation of a new procedure for the registration of the beneficial owners’ data, requires the knowledge of the applicable legislation in order to correctly implement it and review it if deemed necessary.

Commitment Description

1. What has been done so far to solve the problem? There have been organized meeting with the groups of interest, where it has been discussed about the difficulties faced by the reporting entities in the understandability and implementation of the legislation.

2. What solution are you proposing? Consultations with the groups of interest aiming to identify the difficulties faced by the reporting entities in the daily operation regarding the understandability and implementation of the legislation. Taking into consideration of the suggestions/recommendations and analyzing of the problematics faced by the entities, in order to reflect them in the legislation if necessary.

3. What results do we want to achieve by implementing this commitment? Reviewing the legislation and identifying the necessary changes in order to improve the procedures followed for the registration of beneficial owner data.

Milestones | Expected Outputs | Expected Completion Date

1. A legislation that provides a simple, comprehensible, and applicable procedure within the deadlines, in order to fulfill the legal obligations for the registration of data of the beneficial owners. institutes and the procedure that the current legislation in force provides for | - Summary report on the suggestions regarding potential legal amendments | 2024

2. Consultative meeting with the interests groups about the potential legal amendments. | - Summary report on the suggestions regarding potential legal amendments. | 2024
1/1/202312/31/2025National Business Center• MoFE • NBC • NAIS • DoT • High Judicial Council • Business Associations • GIZ • Representatives of law firms • Chambers of commerce100001000000000000000000000000000000000000000000000000000000000000000000000100000
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AL0078Albania65ALBEuropeNational1202320252Access to JusticeAwareness of the general public on the mechanisms of access to justicePublic Awareness of Access to Justice MechanismsBrief description of commitment

Access to justice is valued as one of the main principles of the rule of law, therefore it is related to SDG 16: “Promoting peaceful and inclusive societies, providing access to justice for all and building effective, accountable and inclusive institutions at all levels”, which promotes a peaceful and inclusive society that guarantees sustainable development, ensures access to justice for all and aims to build effective, accountable and inclusive institutions at all levels. UNDP has defined access to justice as “the opportunity for citizens to seek and secure a legal instrument through formal or informal justice institutions, and in accordance with basic human rights standards” (2005). The Ministry of Justice in its functional responsibility undertakes to create, lead the implementation, coordinate and facilitate measures and activities together with CSOs and interest groups to increase and ensure the commitment: Awareness and education of the general public on the mechanisms of access to justice. Specific measures and activities are planned for implementation, individually and in government-CSO co-implementation and with a special involvement of the structures of the Civil Society Support Agency.

Identification of the problem

1. What problem does the commitment aim to address? This commitment is aimed at improving and functioning of the appropriate mechanisms as very important elements to enable public access, efficient and effective functioning of access to justice. As a broad principle, which includes several rights in itself, when we talk about access to justice we must keep in mind the right of individuals to have access to justice. The purpose of this component is to provide a clear overview of the challenges that citizens encounter and face every day regarding access to justice, with a special focus on vulnerable citizens and, consequently, the needs of citizens in order to guarantee them more qualitative access to justice, through advocacy initiatives related to these challenges. The component “Access to justice” aims to address the problems of structural and institutional factors, including the complexity and costs of legal processes that hinder access to justice, especially for vulnerable groups and marginalized groups. One of the main principles and obligations of good leadership is transparency and accountability, which directly affects citizens’ trust in the justice system. Strengthening efficiency, transparency and impartiality in the courts is presented as an important challenge which requires the establishment of simple and least bureaucratic mechanisms to ensure fair, transparent, effective, non-discriminatory and accountable services that promote access to justice for all citizens.

2. What are the causes of the problem? The lack of required (budgetary, structural, human) capacities have been some of the obstacles in the lack of full access to justice.  Increasing the transparency of services in the categories in need, how these services are offered by the Free Legal Aid Directorate (FLAD);  Raising citizens’ awareness on access to justice;  Informing citizens about this mechanism, for access and follow-up paths;  Continuous cooperation with FLAD, necessary for citizens to become aware and become more familiar with the concept of justice access mechanisms.

Description of Commitment

1. What has been done so far to solve the problem? This component has found wide scope by being materialized and strongly related to the implementation of the justice reform, the Crosscutting Justice Strategy (CSJS), the Crosscutting Strategy for Juvenile Justice (CSJJ), the Strategy for Public Legal Education(SPLE), and other measures taken by the Government in fulfillment of its mission for an open, transparent and accountable governance/policy. With the initiation of the Justice Reform, a deep reform that is affecting in its entirety every element of the current justice system, a reformation of the legal aid system was also initiated, offering a new spirit, in sync with the requirements and legislation of the European Union and as a facilitating mechanism used to increase access to justice for groups who do not have the financial means to pay legal fees to the bodies/courts and at the same time to enable legal counseling or protection. Free legal aid programs aim to bring the justice system closer to the needs of citizens. For this reason, this component is focused on providing effective but also accessible and affordable legal remedies for solving problems. In this context, it should be emphasized that the independence of the judicial system and its integrity are an essential prerequisite to ensure that there is no discrimination in the administration of justice. In response to the needs and problems, it was intended to undertake commitments including a triple approach on access, transparency, and accountability. The work carried out within this component has continued with priority so as to identify challenges and improve further steps for an effective implementation process. The current priority on access to justice will continue with the aim of improving this component and achieving a transparent government in accordance with best practices and European standards.

2.What are the proposed solutions? From the meetings held within the framework of the drafting of the OGP, CSOs, the participating actors unanimously expressed their agreement on the component of access to justice, which is presented in the second area of priorities with the commitment “Awareness and education of the general public on access mechanisms in justice”. The solutions proposed by the CSOs, participating institutions and actors were about awareness campaigns with special topics for citizens about mechanisms of access to justice. Meetings, forums, campaigns, online information updates on child-friendly justice services, drafting specific manuals for citizens and interest groups on access to justice mechanisms. Below, you will find outlined in more specific terms the concrete measures where the CSOs and the institutions are part of this process and the commitment of the Ministry of Justice. Awareness campaign on the law on free legal aid (leaflets/meetings/joint institutional activities; Preparation of sign language information on child-friendly justice services from each institution and their publication on the official website of the institution; Promotion of restorative justice programs and mediation in schools and in the community; Informing and raising awareness of the subjects of the law “On free legal aid” about their rights to help and access in institutions that can resolve their disputes; Organization of information and awareness campaigns on the ground in areas where there are children most at risk of being in contact/conflict with the law; Organization of awareness campaigns to inform children and parents about the possibilities of providing free legal aid, with the most vulnerable focus groups composed by children; Open forumswith broad citizen participation in order to obtain legal knowledge about law no.111/2017, the free legal aid system, conditions/criteria for benefits/beneficiary subjects/services offered, etc.; Information activities and the development of educational programs in 9-year and secondary schools, and at multidisciplinary centers on criminal law for juveniles. Updating online information, in child-friendly language, about rights and child-friendly justice services from each institution; Drafting of materials that focus on specific legal topics and/or of interest to groups of citizens with special needs, in appropriate and easily accessible formats; Preparation of methods for dispute mediation at school; Development of informative, awareness- raising and promotional activities with students and teachers for restorative justice and mediation to resolve conflicts in schools; Development of information and awareness activities with children and parents about restorative justice and conflict mediation in the community; Assessment of the priority and immediate needs of the citizens for thePLEs (I) Identification of the main central and local authorities that should summarize legal information in simple and comprehensible language for the public, according to their field of activity; Drafting of alternative information materials with graphics, symbols and signs adapted to the categories of beneficiaries and their abilities to receive information.

3.What are the expected results in the framework of the implementation of the commitment? The good administration of a state firstly begins with the guarantees that every individual should have for the realization and protection of constitutional and legal rights. In addition, the protection and guarantee of such rights through access to legal institutions constitutes one of the basic Constitutional and Conventional principles, which has been given special importance since the establishment of the first legal institutions. The current priority on access to justice will continue with the aim of improving this component and achieving a transparent government in accordance with best practices andEuropean standards. Among the achievable and expected results for this component are the following: - 100 awareness campaigns on the FLA law. - Information and awareness campaigns on site, in areas where there are children most at risk of being in contact/conflict with the law. - 100 campaigns organized to make children and parents aware of the possibilities of providing free legal aid, with the most vulnerable focus groups of children. - 10 forums organized with wide citizen participation in order to obtain legal knowledge on law no. 111/2017, the system of free legal aid, the conditions/criteria for benefits/beneficiary subjects/services offered, etc. - 70 information activities in 9-year and secondary schools, and at multidisciplinary centers on criminal law for juveniles. - Materialsthat focus on specific legal topics and/or of interest to groups of citizens with special needs, in appropriate and easily accessible formats. - Prepared methodologies for dispute mediation at school. - Activities developed to raise awareness among students and teachers about restorative justice and mediation in schools. - Activities developed to raise awareness and inform children and parents about restorative justice and mediation in the community. - Estimated priority needs of citizens for PLE (I) Identification of the main central and local authorities that should summarize legal information in simple and comprehensible language for the public, according to their field of activity.

Activities/Milestones | Expected outputs | Expected completion date

2.1.1 Awareness campaign on the law on free legal aid (leaflets/meetings/joint institutional activities. | 100 awareness campaigns on the FLA law. | S II 2023

2.1.2 Preparation of sign language information on child-friendly justice services from each institution and their publication on the official website of the institution. | Information prepared, published on the website of the institution | 2024

2.1.3 Promotion of restorative justice programs and mediation in schools and in the community. | Programs promoted in 3 schools | S II 2023 – S I 2025

2.1.4 Informing and raising awareness of the subjects of the law “On free legal aid” about their rights to help and access in institutions that can resolve their disputes. | 3 information and awareness campaigns | 2024

2.1.5 Organization of information and awareness campaigns on the ground in areas where there are children most at risk of being in contact/conflict with the law. | 100 information and awareness campaigns | S II 2023 - 2024

2.1.6 Organization of awareness campaigns to inform children and parents about the possibilities of providing free legal aid, with the most vulnerable focus groups composed by children. | 100 campaigns organized to make children and parents aware of the possibilities of providing free legal aid, with the most vulnerable focus groups of children. | S II 2023 - 2024

2.1.7 Open forums with broad citizen participation in order to obtain legal knowledge about law no.111/2017, the free legal aid system, conditions/criteria for benefits/beneficiary subjects/services offered, etc. | 10 forums organized | S II 2023 - 2024

2.1.8 Information activities and the development of educational programs in 9-year and secondary schools, and at multidisciplinary centers on criminal law for juveniles. | 70 information activities in 9-year and secondary schools | S II 2023 - 2024

2.1.9 Updating online information, in child- friendly language, about rights and child- friendly justice services from each institution. | Updated and published information | 2024

2.1.10 Drafting of materials that focus on specific legal topics and/or of interest to groups of citizens with special needs, in appropriate and easily accessible formats. | Materials drafted | S II 2023

2.1.11 Preparation of methods for dispute mediation at school. | Methodologies prepared | S II 2023 – S I 2025

2.1.12 Development of informative, awareness- raising and promotional activities with students and teachers for restorative justice and mediation to resolve conflicts in schools. | 2 activities developed to raise awareness among students and teachers about restorative justice and mediation in schools | S II 2023 – S I 2025

2.1.13 Development of information and awareness activities with children and parents about restorative justice and conflict mediation in the community. | 2 activities developed to raise awareness and inform children and parents about restorative justice and mediation in the community | S II 2023 – S I 2025

2.1.14 Assessment of the priority and immediate needs of the citizens for the PLEs (I) Identification of the main central and local authorities that should summarize legal information in simple and comprehensible language for the public, according to their field of activity. | Estimated priority needs | 2024

2.1.15 Drafting of alternative information materials with graphics, symbols and signs adapted to the categories of beneficiaries and their abilities to receive information. | Materials drafted, published and distributed among citizens | 2024
1/1/202312/31/2025Ministry of Justice• Ministry of Justice /AMSHC • CSO000000000000000000000000000000000000000001000010110000101000100000000000000000000
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AL0079Albania66ALBEuropeNational1202320252Promotion of Digital Transformation and InnovationAdding automatic data to the open data portal and access to Open Data Readiness as Open Data ReadinessAdding Data to the Open Data PortalBrief Description of the Commitment

An open data portal is a web-based interface that enables anyone to access, use and redistribute the data uploaded to it. Open data portals publish data that has the technical and legal characteristics that allow citizens, businesses, non- governmental organizations, civil society organizations, researchers and journalists to access datasets and metadata records of data sets, primarily in the form of numerical data, to use freely. Albania’s Open Data Portal (https://opendata.gov.al/) currently provides open data from several sectors – for example: health, treasury, customs, education, business etc. This commitment will improve scale up the volume and quality of open data available on the Government’s open data portal. Several public bodies are actively engaged with the initiative, but more engagement is required to bring other public bodies on board to make their data available as open data. Greater promotion of the portal amongst potential users is also required. This commitment will make available new data from additional public institutions, as well as develop strategies to improve citizens understanding of the use and application of the Open Data Portal and increase accessibility to citizens.

Problem Definition

1. What problem does the commitment aim to address? The concepts of good governance transparency and public accountability are mutually supportive and frequently serve as the foundation for citizens' faith in the government, which in turn fosters civic and public participation. Therefore, addressing and raising the level of transparency across all public institutions is crucial for Albania, where residents have long felt that their government exhibits a lack of transparency. It will need more cooperation, involvement, and commitment from public institutions to operate transparently and make it easier for citizens to access government information and data in order to change this view. Open data creates a transparent and accountable foundation for better decision-making and enhances the delivery of public services, strengthening governance of and faith in public institutions and governments' responsibility to uphold the rule of law.

2. What are the causes of the problem? Missing of transparency between ministry lines, misunderstanding of the public, which brings us to low participation of public and decreasing ‘faith in the government’. What does that mean? As we can see, there is a lack of commitment from public institutions to collaborate and truly grasp what Open Data is and what it represents, as well as to describe and define which data is more beneficial for the open data site.

Commitment Description

1. What has been done so far to solve the problem? Currently, the portal provides more than 91 datasets in the fields of health, treasury, budget, customs, education, business and much more. The ministries and institutions that have published information on the portal are: Ministry of Defence Ministry of Agriculture and Rural Development Ministry of Education and Sports Ministry of Europe and Foreign Affairs Ministry of Finance and Economy Ministry of Health and Social Protection Ministry of Interior Ministry of Tourism and Environment National Agency of Information Society General Directorate of State Police Archaeological Service Agency The National Diaspora Agency National Business Center

2. What solution are you proposing? Increasing the number of data sets accessible through the open data portal strengthens governance and trust in public institutions, reinforces governments’ obligation to respect the rule of law, and provides a transparent and accountable foundation to improve decision- making and enhance the provision of public services. Ensuring that the data on the Open Data Portal meets the globally agreed norms for publishing open data, as follows: 1. open by default 2. timely and comprehensive 3. accessible and usable 4. comparable and interoperable 5. facilitates citizen engagement will help build a culture of openness within the public administration, reinforce government’s respect for the rule of law and consequently help build citizen trust in public institutions. This commitment will make available data and develop new ways of sharing government data (milestone 1) that had not been previously available to the public, thus increasing public institutions accountability to citizens. This increased transparency of government decisions and processes can help to promote accountability and enhance public debate. As Open Data Portals help to improve the flow of information within and across public institutions the expansion of open data can also facilitate improve coordination and decision making within and across public institutions that will further promote public accountability and trust. To ensure the portal’s expansion meets the objectives of the commitment, a readiness assessment will be performed (milestone 2), and awareness campaigns (milestone 1) will be designed together with the institutions providing open data during 2023 and implemented, so as to familiarize and educate citizens and other stakeholders on the full range of applications of open data and explain how the portal can be used by them for various applications.

3. What results do we want to achieve by implementing this commitment? - - A detailed analysis of current open data available within the public administration Conducting an Open Data Readiness Assessment will help in the identification and publication of an inventory of datasets by selected line ministries/agencies on the Open Data Portal. Based on the current open data standards in force, each institution or ministry will be assessed to see if it owns open data within its electronic systems in use. - An upgraded and more user-friendly Open Data Portal The Open Data Portal will undergo an redesign and upgrade to improve accessibility and usability while utilizing the latest cutting-edge tools and technology to enable the following procedures: 1. Data gathering 2. Data transformation 3. Data projection which includes publication of data on the portal in a variety of editable formats 4. Data design 5. Data ourtreach: include games, visualization, social media links, etc. 6.Utilizing various methods to access data The Open Data portal will increase interested parties' access to the ability to download data. Better usage of the data by interested stakeholders To increase the usability of the Open Data portal, various activities shall be encouraged, such as the: 1. The involvement of academy and researchers 2. Trainings delivered to public administration 3. The involvement of start-ups and businesses 4. Etc

Milestones | Expected Outputs | Expected Completion Date

Open Data Readiness Assessment (ODRA)

Increasing the number of datasets accessible through the open data portal, upgrade and promotion of the portal
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AL0080Albania67ALBEuropeNational1202320252Promotion of Digital Transformation and InnovationIdentification of proactive life-events and implementation of at least 1 life event in e-Albania in the E-Albania government portalReorganization of Live Events on e-Albania PlatformBrief Description of the Commitment

Life events are events that have a significant impact in a citizen’s/stakeholder’s life and that warrant government awareness or involvement. A life event may be the birth of a child, change in employment status, a serious injury or illness, a home purchase, a crime, a natural disaster, or pursuit of a college education. There are many more examples of life events that span the range of government services at all levels of government. Life events create the need for government services that often time span agencies and levels of government. For instance, when a natural disaster occurs, local, state, and federal resources may be needed to help the injured, restore safety, rebuild infrastructure, and renew local economies. In all these cases, a national single point of contact comes into help. With e- Albania being the national e-Government portal, acting as the single digital gateway of receiving public services, this commitment will aim at designing new functionalities for improved service provision, user experience and interface. That includes re-organization by life events and pro-activity of services. The proactive electronic public services will respond to life events requiring minimal bureaucracy. Through proactive and life event-based services, this commitment will help public services to directly reach out to people instead of waiting for them to come to the government.

Problem Definition

1. What problem does the commitment aim to address? - E-services on e-Albania are divided into categories, which is not always easy and intuitive to the users to find the right service. - Users’ ever-growing expectations The user experience and innovation of the finest tech companies and startups are what the public expects from their government services: they should be simple to use, personalized, invisible, and mobile. Our strategy for creating user-centric services must come from our ability to be agile and have effective product management. We shall reach out to people when the government can help rather than waiting for them to come to us through proactive and life event- based programs. - Delivering value. As a small nation, we must use inventiveness to make up for our size disadvantage. Government must act as a platform for the corporate and nonprofit sectors, utilizing data and technology to advance social inclusion, healthcare, and education while preparing us for issues like the transition to a greener economy and an aging population. As we prepare for the coming decade of digital government, we will guard our most valuable resource: the confidence and trust of our users, which in turn encourages almost universal adoption of digital services and infrastructure.

3. What are the causes of the problem? The National Agency of the Information Society has implemented more than 1227 online services in the e-albania government portal. The level of use of information technology by users in Albania is very diverse, starting from many factors such as age, knowledge of using information technology, etc. These services are currently separated only by categorization, which makes it very difficult for the user to find the specific service requested. We should also emphasize that the way the title and description of the service is worded leans more towards the official wording and therefore citizens find it difficult to find a specific service.

Commitment Description

1. What has been done so far to solve the problem? E-Albania acts as a front-end point for government institutions to deliver their services, thus operating as a one stop single access point to citizens on obtaining online government services, as well as information on public services 24/7. By offering more than 1200 electronic services, the portal has improved the accessibility of information about public services, the level of public awareness about the procedures of public service delivery, and has most importantly acted as a robust catalyst in decreasing queues in public agencies’ receptions, reducing corruption and bureaucracy, providing citizen equality, decreasing service obtainment time and promoting government transparency. All of 1227 e-services offered on the portal are dedicated to a wide range of users, from unemployed citizens, drivers, property owners, pupils, the elderly, Albanians living abroad, businesses, civic employees etc. These services are also classified in categories (health, economy, education, etc.) and are also searchable through the search bar.

2. What solution are you proposing? The National Agency of Information Society is engaged to redesign and reorganize the e- Albania platform based on the life events model. During 2023, an in-depth analysis shall be made to identify possible life-events to be implemented. Following this analysis, work will be done to start implementing the life events and foreseeing all administrative, legal and relevant technical changes to the provision of the related e-services and their backend infrastructure. These developments will also indicate an overall improvement of the internal processes for the provision of e-services. Simultaneously, harmonisation and coordination principles will equally apply to business processes and data sharing amongst government agencies to enable people to manage a life event. Policy intent will set the guard rails for service delivery, leading to decisions of when to harmonise and when to coordinate

3. What results do we want to achieve by implementing this commitment? Reorganizing e-services in accordance with the life events model will help users locate the e- services they need more quickly and will produce more effective, efficient, people-oriented services that will meet their demands and boost their satisfaction with public services.

Milestones | Expected Outputs | Expected Completion Date

Identification of possible life-events to be implemented on the e-Albania portal | Analysis document | S II 2023

Implementation of at least 1 life-event on the e-Albania portal by 2024 | 1 life-event category implemented | 2024
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AL0081Albania68ALBEuropeNational1202320252Promotion of Digital Transformation and InnovationTransposition of the EU web accessibility directive for government portals (Web Accessibility Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of websites and mobile applications of public sector bodies”)Transposition of EU Directive for Web AccessibilityBrief Description of the Commitment

According to Decision of The Council of Ministers No. 276, dated 12.5.2021, "On the approval of the National Plan for Persons with Disabilities, 2021-2025," the National Agency of Information Society has begun a collaboration process with the Ministry of Health and Social Protection regarding the redesign of public institution websites to make them accessible to persons with disabilities. Currently, some technical improvements have been made to the ministries' websites, allowing those with limited capabilities to access them more easily. The measures envisioned in the National Plan for Persons with Disabilities, 2021-2025, are more broadly related to improvements in the legal framework as well as technical improvements, such as the development/adaptation of standards for ensuring Internet accessibility, to ensure that persons with limited abilities have equal access to public sector websites, services, applications, and their content. Following that, technological implementations in e-albania will be carried out to adapt the portal to all the features of the demands for individuals with the capacity to assure equitable access. Since 2019, all official websites of the ministries have special functionalities dedicated to people with disabilities to facilitate access to information on services provided by public institutions such as: 1. Zoom (Helps the category of people who have limited visibility) 2. Contrast (Helps the category of dyslexic persons) 3. TAB navigation (Helps the category of paraplegics). Moreover, the e-Albania governmental portal enables every citizen to apply online for 1227 public services and often complete their online service or withdraw documents bearing full legal value without the need to leave their home. These are just the first steps, but promising, for inclusion and accessibility of everyone to public information and public services.

Problem Definition

1. What problem does the commitment aim to address? The e-Albania platform offers more than 1227online services, as we have previously reported. This implies that The e-Albania platform handles 95% of all requests for public services. The e-Albania portal offers excellent and quick electronic services for people and businesses, allowing citizens to just remember one portal connection when looking for public services online. To aid the populace and offer services to everyone, there is always room for development and the introduction of new ideas. Through this, we hope to communicate our goals for: Increasing the e-Albania platform's electronic services' accessibility to people with disabilities. The actions planned in the National Plan for Persons with Disabilities are more clearly relevant to legal framework improvements as well as technical improvements, such as the development/adaptation of standards for guaranteeing Internet accessibility, to make sure that persons with limited abilities have equal access to public sector websites, services, applications, and their content. Following that, technical implementations in e-albania will be implemented in order to adapt the portal to all of the needs for persons with the ability to provide equal access.

3. What are the causes of the problem? Since e-Albania is the main portal that offers public services to anyone at any time,It is our responsibility to complete this task and leave no one behind. It is necessary to make services and the platform accessible to everyone, including those who have limited abilities.

Commitment Description

1. What has been done so far to solve the problem? The National Agency for Information Society is partnering with institutions for individuals with disabilities to make this pledge a reality in the near future.The process of designing and implementing functionalities and standards that will facilitate access for persons with disabilities has begun within the framework of improving the standards for web accessibility of government websites, as well as for the government platform e-Albania and its electronic services, supporting and aiding in their independence, employment participation, mobility, technology, and communication. Specifically, the Action Plan is: - Adaption of international standards to provide ICT access in government portals and counters. - Taking measures so that public equipment and services are accessible to people with visual impairments, hearing problems, mobility difficulties, as well as people with intellectual disabilities using: a) universal symbol; b) programs that allow persons with visual impairments to read; c) sound equipment; d) provide apps that allow users with visual issues to enlarge text and icon size; e) be equipped with Braille code readers and printers (in a reasonable number). - Implementation of accessibility standards on the portal https://e-albania.al and all other public interactive portals. A special emphasis will be placed on emergency/emergency communications.

2. What solution are you proposing? Transposition of the EU web accessibility directive for government portals. Supporting the implementation of the Directive, to facilitate cooperation between Members and stakeholders and to exchange best practices in the field of web accessibility.

3. What results do we want to achieve by implementing this commitment? Following letter No. 244 Prot., dated 30.09.2021, with the subject "Cooperation for standards in increasing accessibility" from the Institute of Blind Students, which has expressed its willingness to be involved in this process, as well as based on the Council's Decision of Ministers No. 673 dated 22.11.2017, "On the reorganization of the National Agency of the Information Society" as amended, and VKM no. 276, dated 12.5.2021 "On the approval of the National Plan for Persons with Disabilities, 2021-2025", we proceed as follows: In the framework of improving the standards for web accessibility of government websites as well as for the government platform e-Albania and its electronic services, it is necessary to start the process for the design and implementation of functionalities and standards which will facilitate access for persons with disabilities, thus promoting and assisting in their independence, inclusion in employment, movement, technology and communication

Milestones | Expected Outputs | Expected Completion Date

Transposition of the EU directive on web accessibility for government portals into the Albanian legal basis | New legal basis in force to enable technical developments in compliance to EU standards
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AL0082Albania69ALBEuropeNational1202320252Promotion of Digital Transformation and InnovationDevelopment of citizen feedback mechanism for electronic servicesCitizen Feedback Mechanism for Electronic ServicesBrief Description of the Commitment

Citizen Feedback will collect user feedback on the effectiveness of e-services utilizing cutting-edge CivicTech solutions at a minimal cost, as well as automatically analyze the feedback to give staff members precise information on what needs to be improved. Citizen Feedback enables civic involvement and more informed engagement between governments and citizens. Also provides an open and accountable framework for better decision-making and increases public confidence.

Problem Definition

1. What problem does the commitment aim to address? Since 2013, the Government of Albania has looked to reinvent public service delivery better meet the needs of citizens, improve citizen satisfaction and improve accessibility to marginalized groups. The Albanian Government, as a promoter of the transformation of offline services into online services, turned the e-Albania platform into a success story and managed to build a serious image of the state and restore the trust of citizens in public institutions. The government transformed institutional services at full disposal for citizens and businesses and has fully focused its attention on converting physical counters to only online ones. In terms of impact, this has been translated to: - reducing the costs of receiving services, - simplification of bureaucratic procedures, - reduction of time to receive services, - improvement of transparency and quality of service provision. To receive continuous feedback from citizens and businesses using e-services on the e-Albania portal, a star rating mechanism has been implemented during the application for electronic services. Through this functionality, users can give their rating with a score of 1 to 10 stars and write a narrative comment to explain their experience more extensively on the portal. However, data is not adequately analyzed to provide public institutions with accurate data on what can be improved in the provision of their services. Now, services are exclusively available online, and citizens may only obtain them through this channel. This indicates that we must strengthen our procedures for gathering citizen feedback on e-service evaluations in order to improve the quality of public service. The primary objective is to provide evaluation criteria for an effective, flexible, and reflective assessment of e-government systems from the perspective of citizens. Adoption of such standards would help to improve government understanding of the elements that impact public use of e- government services. Furthermore, the requirements may be utilized to provide important feedback for the design of future e-government efforts. The National Agency of Information Society, as the key institution that enables electronic public services to citizens and businesses, will take initiatives to strengthen the public’s interaction with the institutions via latest feedback mechanism using GovTech. As a result, public trust and work efficiency will improve.

2. What are the causes of the problem? The following are some of the consequences of this absence: 1. Uncertainty among citizens regarding what they are seeking for. 2. Insufficient information. 3. Insufficient communication between institutions and the general public Citizens have the chance to provide feedback when services are only provided online, but the analysis of their assessments is done manually, which does not yield the best potential results in correcting concerns. Technical or procedural aspects of service delivery that should be enhanced

Commitment Description

3. What has been done so far to solve the problem? In order to receive continuous feedback from citizens and businesses using e-services on the e- Albania portal, a star rating mechanism has been implemented at the end of the application or electronic services. Through this functionality, users can give their rating with a score of 1 to 10 stars and write a narrative comment to explain their experience more extensively on the portal.

4. What solution are you proposing? Collecting website feedback has never been more important. The whole purpose in doing so is to provide citizens easier access to services while improving operational efficiencies for government. Collecting feedback The collection of feedback can only be done online. This may include creating surveys within the site for citizens where they can provide feedback for certain services.

5. What results do we want to achieve by implementing this commitment? This will help end users and produce value while also strengthening security and non- repudiation between citizens and the government. This integrated solution would also assure consistency in terms of technology, functionality, and security for email users. We want to underline that this will greatly assist us in improving online services by creating them to meet the needs of citizens.

Milestones | Expected Outputs | Expected Completion Date

Meetings with representatives of Civil Society and Start-ups who also cover digitalization issues. | Portal improvements through continuous collaboration
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AL0083Albania610ALBEuropeNational1202320252Promotion of Digital Transformation and InnovationAwareness and education of the general public on the role and mission of the Ministry of Defense and Armed Forces of the Republic of Albania as well as on the creation of a sustainable defense system based on technological innovationPublic Awareness of Defense and SecurityBrief Description of the Commitment

Public awareness and education are important because they facilitate the activity of public institutions and their cooperation with citizens in the field of Defense and security, increases the possibility for quality recruitment in this field, enables transparent and effective engagements. By providing the necessary infrastructure to create connections between science and industry, the Innovation Center at the Ministry of Defense would respond to the needs of the technology and innovation ecosystem in sectors such as defense, civil defense, cyber security and beyond. The Innovation Center (Hub) at the Ministry of Defense is considered a community where people can easily collaborate. The mission of the Center is to bring some first solutions to the problems faced by this sector, including problems that may arise at the NATO level. The Innovation Center is focused on the development of new ideas and startups by encouraging innovation and entrepreneurship, stimulating demand in the fields of national security, civil defense and cyber security, and building connections between important ecosystem actors, such as academia , industry, thought. -tanks, NGOs and non-governmental organizations. The Innovation Center will be open to the public, so it is not located in the same place as the Ministry of Defense, but will be located next to the new Museum of the Armed Forces. It is very convenient because this place is in the middle of nature and major communities such as academia, industry and military can easily coexist together.

Problem Definition

1. What problem does the commitment aim to address? This commitment aims to: 1. Acquaintance of the general public with new developments in the Armed Forces, the steps in technological innovation that Defense is undertaking, and interaction with interested actors in this field. 2. Encouraging innovation in the fields of security and defense to increase efficiency in processes, systems and tools according to NATO standards. 3. Participation in the design, implementation and evaluation of policies and decisions related to protection and innovation in the field of security, of a number of actors, whether state institutions or media, interest groups and civil society in general, guaranteeing that policies and decisions be sustainable and in line with strategic needs, and that problems can be identified at an early stage?

2.What are the causes of the problem? Lack of an innovative culture within the structures of the Ministry of Defense (MOD) and the Armed Forces (AF). Due to the very nature of the institution, the public faces protection and security only in emergency cases and does not know its institutional activity well. The contacts of the Ministry of Defense with the general public are limited. The lack of information is also seen in the low number of candidates who choose the Armed Forces as an alternative for their future education or employment. The number of recruitments for the years 2020-2022 has had the following trend: 49.64%; 58.71%; 55.71% of vacancies in the position of active soldier and the trend 113.33%; 116.00%; 77.50% of vacancies in the position of junior officers.

Commitment Description

1. What has been done so far to solve the problem? Institutional transparency has increased through the simplification of the language of communication with the general public, the organization of communication campaigns using social networks widely, proactive publication regarding the organization and functioning of the Institution; intensification of recruitment campaigns.

2. What solution are you proposing? • Opening of the Innovation Center; • Intensification of communication with the general public in all forms (directly or online through platforms and applications) in the field of Defense and Security; • Increasing cooperation with academies in the field of Defense and Security.

3. What results do we want to achieve by implementing this commitment? • Establishing and strengthening the Innovation Center; • Establishing and strengthening new recruitment centers; • More informed general public, Increased transparency, • Encouraging innovation in the fields of security and protection for increased efficiency in processes, systems and tools: • Increasing cyber security and improving the performance of MM/FA systems according to NATO standards; • Improvement through innovation of communication service, monitoring, detection or planning in security structures in the country; • Strengthening the processing and analysis capacities of satellite imagery, Photogrammetry and Geodesy; • Strengthening the ecosystem of start-ups in related sectors.

Milestones | Expected Outputs | Expected Completion Date

Development of innovative ideas in cooperation with the most important national and international innovation actors and programs, and civil society actors. | The opening of the Center for Innovation in Security and Defense (QISM) in the Ministry of Defense | S II 2023

Increasing citizens' information on the role and mission of the MoD and FARSH as well as on the creation of a sustainable defense system based on technological innovation. | Two communication/inform ation campaign of the MoD and FARSH on Defense activity | 2024 – S I 2025
1/1/202312/31/2025Ministry of DefenseNational Association for Information and Communication Technology (ALBICT), Women's Economic Chamber and Oficina.000000000000000000000000000000000000000000000000000000000000000000000000110000000
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AL0084Albania611ALBEuropeNational1202320252Promotion of Digital Transformation and InnovationEstablishing the Youth DatabaseEstablishing the Youth DatabaseBrief Description of the Commitment

The Council of Ministers through Decision No. 833, dated on 24.12.2021, “On the Method of Establishing, Administering, and Maintaining the Database for Youth, as well as the method of its interaction with other State Databases”, has made possible the establishing of the Youth Database as an electronic register on youth (ERY) to be administered from the National Youth Agency and linked with other state databases such as: Judicial register for NPOs registration, data of beneficial owners, tax register, integrated planning system information system (IPSIS). The data collected by the ERY will be utilized by the National Youth Agency and Minister of State for Youth and Children for fulfilling their institutional responsibilities for periodic evaluation of youth conditions and for evidenced based development and monitoring of youth policies. The CoM Decision also foresees that young people, national or diaspora youth and for youth organizations and the National Youth Representative Organization could register in the youth database and could access as viewer the data in the ERY through a request of public information disclosure to the NYA. Such persons and organizations could use the ERY data to support scientific and statistical research, analyses, evaluations and various projects in the youth field, thus facilitating their work and improving the quality of their contributions, as well as supporting public accountability for engagements undertaken by central and local government authorities in support of youth. Other public services expected to be interlinked with the Youth Database comprise the management of the yearly callsby the NYA of all applications submitted by the youth/for youth organizations for the provision of the state grant on youth, management byMoSYC of the National Programme of Work Apprenticeships, etc.

Problem Definition

1. What problem does the commitment aim to address? The Law No.75/.2019, “On Youth” defines the criteria of youth organizations, for youth organizations and national youth representative organization and establishes the framework for their engagement in the consultation process of youth policies and provision of support by the state to their activities on the youth engagement. Currently there is no exhaustive database available on youth and for youth organizations that fulfilllegal criteria and as a result there are difficulties for their engagement in the consultation of youth policies or funding their activity. In addition, generating pertinent information to support decision making at the central or local levels on policies, programs and initiatives in the youth field requires the collection of reliable data and their elaboration through tested methods, thus needing the engagement and contribution of various stakeholders, comprising state institutions, youth/for youth organizations, youth networks and youth representative organizations, and young people. The Law No.75/.2019, “On Youth” foresees the establishing of the youth database, with the aim of creating an instrument to be used by state institutions and non-state stakeholders alike for collecting and exchanging information and data on youth conditions and needs in the country, as well to support the processes of planning, monitoring, administration and evaluating of youth policies at the central and local levels. The Council of Ministers through Decision No. 833, dated on 24.12.2021, "On the Method of Establishing, Administering, and Maintaining the Database for Youth, as well as the method of its Interaction with other State Databases", has made possible the establishing of the Youth Database as an electronic register on youth (ERY) to be administered from the National Youth Agency. While the decision clarifies aspects such as the categories and access levels of users and purpose for the use of ERY data, it has not specified other aspects such as the type or quantity of data to be collected through the ERY or the manner they will be elaborated to properly support the work of pertinent state institutions and non-state stakeholders.

2. What are the causes of the problem? In Albania, data used for the evaluation of conditions of young people or measuring the impact of programs and policies adopted for youth are predominantly collected ad-hoc, to suit specific goals of state institutions and other stakeholders, are randomly exchanged and rarely available and usable from young people and society at large. In addition, studies prepared are oftentimes prejudiced by questions on the accuracy and demonstrability of their sources and therefore may not be taken into consideration by decision makers. In the current state it is very difficult to secure updated and usable data to inform the decision making processes on youth. Currently, the database that will clarify which civil society organizations fulfill legal criteria stipulated by the law for youth/for youth organizations is not yet established which provides difficulties for their structured engagement in the consultation of policies, programs and initiatives in the field of youth or provision of state support to their activities.

Commitment Description

1. What has been done so far to solve the problem? The legal framework for establishing the youth database was established by the Council of Ministers through decision No. 833, dated on 24.12.2021, “On the Method of Establishing, Administering, and Maintaining the Database for Youth, as well as the method of its interaction with other State Databases”. Currently there are no obstacles for establishing a database on youth that fulfills legal criteria and supports the informed decision-making, openness and accountability in relation to policies, programs and initiatives in the youth sector.

2. What solution are you proposing? Establishing e database on youth in line with the Law No.75/2019 and CoM decision No. 833, dated on 24.12.2021, as an instrument to be used for collecting and exchanging information and data related to the conditions and needs of young people in the country, as well as to support the processes of planning, monitoring, administration and evaluating of youth policies at the central and local levels. Implementation of this engagement in cooperation with youth/for youth civil society organizations to ensure a multilevel evaluation on the type and quantity of data to be collected through the ERY and the most suitable manner to elaborate such data, to support state institutions in their decision-making and improving the work of non-state actors, thus promoting openness and public accountability in the field of youth. After establishing the youth database, an information campaign will be jointly organized at the national level with youth and for youth CSOs focused in the promotion of the registration to the database of young people, youth and for youth organizations.

3. What results do we want to achieve by implementing this commitment? Establishing the youth database will aim to achieve the following results: 1. To ensure information and data that are reliable, updated and usable in relation to the conditions and needs of young people in the country, as well as support evidenced based decision-making in the field of youth at the central and local levels. 2. To stipulate the list of civil society organizations that fulfill the legal criteria stipulated by the law for youth/for youth organizations and could be engaged in the consultation of policies, programs and initiatives in the field of youth and benefit from the digitalization of public services, such as application to the yearly call of the NYA for the state grant on youth. 3. To increase openness and accountability of national and local state institutions in the field of youth through provision of data to young people and civil society organizations to support their scientific and statistical research, analyses, evaluations and implementation projects in the youth field. 4. To facilitate exchange of information and build joint initiatives in the field of youth.

Milestones | Expected Outputs | Expected Completion Date

Finalizing the architecture of the database, in relation to the data to be gathered and its functionalities. | The architecture of the database and its functionalities are finalized and approved. | S II 2023

Finalizing the Terms of reference for establishing the database and publishing the procurement notice. | Terms of reference for establishing the database are approved. Procurement notice for the database is issued. | S II 2023

Establishing and testing the youth database. | The youth database is established and tested. | S I 2024

Prepare and implement a communication campaign for registration to the database at the national level. | Communication campaign for registration of youth/for youth CSO to the database designed and implemented at the national level. | S II 2024
1/1/202312/31/2025Minister of State for Youth and ChildrenNational Youth Agency; National Agency for Information Society; NYC , New Era, Scidev, ANYN, Roma active Albania, youth voices network000000000000001010000000000000000000000001000001000000000000010000000000000000000
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AL0085Albania612ALBEuropeNational1202320252Fiscal TransparencyAwareness and education of the general public on budget transparencyPublic Awareness of Budget TransparencyBrief Description of the Commitment

According to Open Budget Survey 2021, Albania scored 52/100 points in budget transparency field, which is below the threshold defined by International Budget Partnership. A transparency score of 61 or above indicates a country is likely publishing enough material to support informed public debate on the budget. In this regard, civil society organizations should contribute on building capacities for targeted groups to exercise their role as active citizens toward public institutions responsible for using public funds in an efficient and effective way as stated in the Organic Budget Law in Albania. The main objective is to build capacities of young generations (youth and adolescents) and NGOs staff in the field of budgeting processes, involved actors etc to hold public institutions accountable toward the way they use public funds. Through a series of training sessions, we aim at sharing information and build capacities in the field of budgeting. Transparency, public participation, and legislative oversight in the development of budgets creates better outcomes and are the main issues to better improve the citizen access on fiscal documents. Increasing accountability over the budget and fiscal cycle deters waste and corruption and ensures that budgetary decisions and spending reflect the people’s interests. Through transparency, public participation and legislative oversight this openness can help combat corruption. Increasing transparency and public participation across the budget and fiscal cycle is particularly important for Albania.

Problem Definition

1. What problem does the commitment aim to address? According to Open Budget Survey 2021, Albania scored 52/100 points in budget transparency field, which is below the threshold defined by International Budget Partnership. A transparency score of 61 or above indicates a country is likely publishing enough material to support informed public debate on the budget. In this regard, civil society organizations should contribute on building capacities for targeted groups to exercise their role as active citizens toward public institutions responsible for using public funds in an efficient and effective way as required in the Organic Budget Law in Albania. The experience of recent years has underscored the need to better understand the size and nature of fiscal risks and their implications. Being better aware of fiscal risks can allow governments to put in place policies to budget for these more carefully and to take steps, where appropriate, to limit their exposure to shocks. Better understanding of fiscal risks, greater transparency, and effective risk management practices can also help underpin credibility and market confidence. Policymakers should also take fiscal risks into account when formulating fiscal targets. The involvement of the key performance indicators in the monitoring process of the budget implementation by line ministries and budget institutions, aims to improve the overall monitoring process by increasing budget transparency. Stakeholder engagement regarding fiscal transparency has long been a challenge; however, efforts to engage, consult and collaborate with civil society organizations (CSOs) and stakeholders has been an increasing focus of the MoFE’s approach.

2. What are the causes of the problem? The aim of Fiscal Risk Statement is to give a brief overview of the most relevant and significant fiscal risks that the Albanian Government is facing. As highlighted by the 2015 Fiscal transparency Evaluation, The Albania Public Finance Management Reform Strategy recognizes the need to manage fiscal risks. This has led to the need to monitor the main fiscal risks that Albanian Government is facing. Since then, the need has arisen for FRU/BMD to collaborate with different International Partners towards increasing capacities and improving the Fiscal Risk Statement. The main factor that caused this problem was the inability to monitor the overall performance of the Line Ministries and Budget institutions. In order to improve the process of monitoring and consequently to increase budget transparency, it was proposed to update the Guideline for the budget monitoring to include KPIs in the monitoring process.

Commitment Description

1. What has been done so far to solve the problem? There have been improvements, since FRU/BMD assisted and with TA in progress is working on a permanent FRS methodological guideline. The purpose of this manual is to provide methodological guidance on the preparation of a fiscal risk statement (FRS) for the Government of Albania. The aim is that the statement shall cover all relevant and significant fiscal risks. So far, the main areas that are being worked upon in order to solve the problem are: The progress made on creating new templates for the new Guideline for budget monitoring, that include KPIs in the AFMIS/BPPB reports, generated and submitted to MoFE by LM/IB during the budget monitoring process. Budget transparency has been an increasingly important of focus for the Ministry of Finance and Economy (MoFE). Within Albania’s Public Finance Management (PFM) Sectorial Strategy 2019-2022, the guiding framework for the implementation of all government PFM reforms, fiscal transparency is prioritized and is one of the strategy’s seven specific objectives.

2. What solution are you proposing? Approval of the new permanent Guideline on the Fiscal Risk Statement”, which will be an improvement of the existing Guideline on the Fiscal Risk Statement and where there will be expanded the number of the fiscal risks monitored, depending on the situation of each budget year. Furthermore, after the approval of the new Guideline in 2022, the implementation phase of this Guideline will be FY 2023-2024. The main solution that we are working on is the design of new templates of Guideline for budget monitoring that includes KPIs, to be generated through AFMIS/BPPM Module. Formal opportunities provided for the CSOs/NGOs to engage in the planning and execution of the budget.

3. What results do we want to achieve by implementing this commitment? Approval of the new permanent Guideline on the Fiscal Risk Statement” in 2022, and implementation of this guideline will improve the existing Fiscal Risk Statement. Through the implementation of the new Guideline for budget monitoring we aim to further improve the overall process of budget monitoring. The main purpose of the involvement of KPIs during this process is to measure the progress made by LM/BI toward specific goals and objectives. Furthermore, the understanding and evaluation of KPIs will help fulfill the commitment that Line Ministries and Budget Institutions have to responsible spending and transparency. More structured and timely engagement with citizens, civil society organizations and academia in budget planning, monitoring and reporting. Comments/reflections by Government and CSOs/NGOs.

Milestones | Expected Outputs | Expected Completion Date

Strengthen financial oversight and management of the fiscal risks in order to have an improved FRS with more fiscal risks monitored and mitigated if necessary | An improved Fiscal Risk Statement. | S II 2023- S I 2025

Monitoring the budget execution process by Key Performance Indicators | New templates of Guideline for budget monitoring, that includes KPIs, are approved | S II 2023

CSOs/NGOs MTBP hearings | Comments/reflection s by Gov and CSOs/NGOs | 2024

Workshop series with CSOs aiming to increase the awareness about fiscal risks and how they might impact budget implementation. | Descriptive explanatory document (memorandum) on fiscal risks and their tackling, based on best practices from OECD countries, for distribution to stakeholders. | S II 2023- 2024

Training sessions with youth and adolescents, vocational schools students and NGOs staff on budgeting processes and transparency. | Youth, students and CSOs staff have the knowledge and tools to participate and contribute to public consultations on budget planning and implementation. | S II 2023- S I 2025

Monitoring the implementation of gender budgeting for the declared programs | Annual monitoring report | S II 2023- 2024- S I 2025

Monitoring of the budgeting of the 2021-2027 National Strategy for Gender Equality | 3-year monitoring report | 2024- S I 2025

Monitoring gender budgeting at the local level | Annual monitoring report for 3 municipalities | 2024- S I 2025

Capacity building for local municipal staff in relation to gender budgeting | 10 Trainings | 2024-S I 2025
1/1/202312/31/2025Ministry of Finance and Economy• MFE • Albanian Initiative for Development • Save the Children National Office000000000000000000000000000000000011100001100001000000000000100000000000000010000
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AL0086Albania613ALBEuropeNational1202320252Fiscal TransparencyAwareness and education of the general public on revenue transparencyImproved Revenue TransparencyBrief Description of the Commitment

The Government of Albania is committed to gradual introduction of a modern system of public sector accounting based on international standards. Public accounting in Albania is currently done on a cash basis with elements of accruals with regard to assets and liabilities. This initiative aims to enhance the quality of public sector accounting and financial reporting in the Republic of Albania, considering the clear need for reforming financial reporting across Albania. This reform includes: a) Development of public sector accounting and financial reporting in line with International Public Sector Accounting Standards (IPSAS); b) Development of Ministry of Finance and Economy (MFE) capacities and of professional accounting skills for public accounting practitioners. Increase awareness of Line Ministries and Local Government Units regarding Asset Management

Problem Definition

1. What problem does the commitment aim to address? Municipalities are the government tier closest to citizens and as such are potentially able to address the needs of their communities better than the central government. Considering the information advantage of the municipalities over the central government, they can potentially better tailor the offer of public goods and services to the citizens needs and preferences. Decentralization reforms undertaken in Albania between 2015 and 2018 aimed at strengthening local government, through the development of conditions and capacities to provide quality and efficient local services. The tax on immovable properties and transactions on them is a considerable and sustained source of revenue for the local budget. Even though revenue collected over the years from the tax on immovable properties has generally had a growing trend, issues related to property rights and the lack of a fiscal cadaster, among other things, do not allow the potential of this tax to be fully achieved. Following the full reforming of this tax as by Law No. 106/2017 “On some changes and additions to Law No. 9632, dated 30.10.2006 “On the local taxes system”, as amended, based on the media communications of the Ministry of Finance and Economy, all municipalities were expected to apply the tax on immovable properties based on the new methodology in 2019. Currently, not every municipality has undertaken this step, because of issues with the collection of the required data to apply this methodology. In structural terms, revenue from the building tax makes up the largest share of the total revenue from taxes on immovable properties. Our main objective is to assist the General Directorate of Property Tax during the training sessions with the staff of Municipalities as well as raising awareness to the community on the importance of collecting property tax for the local units. The Government of Albania is committed to gradual introduction of a modern system of public sector accounting based on international standards. Public accounting in Albania is currently done on a cash basis with elements of accruals with regard to assets and liabilities. This initiative aims to enhance the quality of public sector accounting and financial reporting in the Republic of Albania, considering the clear need for reforming financial reporting across Albania. This reform includes: a) Development of public sector accounting and financial reporting in line with International Public Sector Accounting Standards (IPSAS); b) Development of Ministry of Finance and Economy (MFE) capacities and of professional accounting skills for public accounting practitioners. This commitment is supported by a World Bank project, which has the objective of the development of a road map for public sector accrual accounting implementation and to support the early stages of this reform, including building essential technical skills. Aligned to the Albania PFM strategy (2019-2022), the main objectives of the project are as follows: a) Development of national guide, institutional arrangements and long term action plan for transition from the existing public sector accounting and financial reporting framework, in alignment with the development of treasury system (AGFIS) into AFMIS. b) Presentation of financial statements in accordance with selected IPSAS standard. c) Improvement quality of accounting, statistical and financial reporting evidenced by the PEFA assessment. d) Improved technical capacity of the Financial Reporting Unit of the MoFE. e) Public Accounting rules implementation and Central Harmonization Unit (in charge of Public Accounting methodology) in improving the quality of the public sector financial reporting. f) Development of a sustainable public sector accounting qualification compatible with international good practices; and improved understanding and application of relevant accounting standards by practitioners and public sector auditors.

2. What are the causes of the problem? The main purpose of this commitment is because of the existence of some problems, identified during the gap analysis such as: • Lack of precise determination of the number of controlled public sector units; • The legal framework for public sector accounting and financial reporting was complex, fragmented and unclear; • Lack of vocational education and training in the field of public sector finance and accounting; • Lack of a code of ethics for public sector accountants; • Confusing budget system; • Partial functioning of the AGFIS system (Government Financial Information System), despite being used in most of the public sector; Lack of a consolidated asset register for the General Government Units in Albania (lack of a certain methodology for measurement and inventory of assets).

Commitment Description

1. What has been done so far to solve the problem? During these years, we have carried out activities as follow: • Revision of the business processes that would enable reporting under IPSAS; • Revision of Chart of Accounts; • Assessment of AGFIS Functionality to Handle Accounting and Reporting under IPSAS Accrual Basis of Accounting; • Instruction on Opening Balances. • Preparation of accrual accounting instructions regarding: ✓ Inventory ✓ Accruals and expense ✓ Provisions ✓ Intangible Assets ✓ Employee benefits ✓ Property, Plant and Equipment ✓ Revenue ✓ Financial instruments ✓ Reporting and Presentation ✓ Consolidation • Train the trainers program on public sector financial reporting and accounting based on IPSAS (28 participants). • Pilot the first-time training of the finance and accounting staff in central government institutions on public sector accounting and financial reporting based in IPSAS.(100 accountants from about 20 different institutions). • Training of the finance and accounting staff on public sector accounting and financial reporting based in IPSAS (400 accountants). 2. What solution are you proposing? Public accounting in Albania is currently done on a cash basis with elements of accruals regarding assets and liabilities. In this regard, we will follow partial adoption of IPSAS. Partial adoption of IPSAS: National public sector GAAP is modified and/or new public sector GAAP is issued that is consistent with selected parts of selected IPSAS. There are many reasons why this is the preferred approach, including: 1. There is a list with consistencies and inconsistencies between Albanian public sector GAAP and IPSAS for each standard. Also, not all the IPSAS standards are relevant for the Albanian context and not all the parts of a standard are applicable in the Albanian context. 2. The current approach provides accountants with concrete, specific and clear accounting principles to ensure unambiguous understanding of requirements and avoid any inconsistencies in the application of the accounting standards. Some of the original IPSAS are not aligned with the local country approach and cultural expectations regarding the accounting cases. Increase awareness of Line Ministries and Local Government Units regarding Asset Management. This is important for several reasons: • Proper management of assets can help institutions make informed decisions about the allocation of resources, improve the accuracy of financial reporting, and reduce the risk of fraud and errors. • Proper asset management practices can help budget institutions comply with regulations and standards related to financial reporting, asset valuation, and asset disposal. • Effective asset management can help institutions prioritize investments in infrastructure, extend the life of existing assets, and plan for the replacement of assets at the end of their useful life. • Sound asset management practices can increase transparency and accountability in budget institutions. This can help stakeholders understand how the institution is using its assets and resources, and ensure that public funds are being used effectively and efficiently. 3. What results do we want to achieve by implementing this commitment? • Greater transparency and accountability of the financial decisions made by jurisdictions for donors, citizens and investors; • Complete information to aid better decision making; • A complete inventory of assets and stocks, which enables entities to assess whether these are being used effectively, efficiently and economically to deliver public services; • Internationally recognized government reporting framework is an important factor in the assessment of a country’s financial stability and attractiveness for investment by supporting fairer and more accurate credit ratings and encourage foreign direct investment; • Governance of public finances will be enhanced through greater transparency and accountability required by the disclosure of government assets and in particular liabilities. • Developing awareness activities for budget institutions regarding asset management will improve financial and operational performance, ensure compliance with regulations and standards, and address aging infrastructure challenges, and increase transparency and accountability.

Milestones | Expected Outputs | Expected Completion Date

Joint training sessions with the staff of municipalities and community groups on the importance of collecting property tax for the municipality | Municipality staff is trained and has the necessary knowledge and tools about the tax. Community groups are aware of the importance of collecting property tax from their municipality. | S II 2023- S I 2025

Approval of the Legal acts and accounting standards in line with International Public Sector Accounting Standards (IPSAS) | Instructions approved | 2024

Preparation and implementation of the methodology regarding inventory and evaluation of public sector assets. | Methodology approved | 2024

Increase awareness of LM and LGUs regarding Asset Management | Awareness activities developed | 2024

Full public assets inventory is recorded in the Albanian Government Financial Information System (AGFIS) by those Budgetary Institutions (BI’s) which have direct access in the system | 15 total BI’s which have migrated the public assets into the AGFIS | 2024

Full public assets inventory is recorded in Excel for Budgetary Institutions (BI’s) which have not direct access in AGFIS | Public assets recorded into Excel
1/1/202312/31/2025Ministry of Finance and Economy• Albanian Initiative for Development • Save the Children in Albania, National Office • Municipalities will be involved in this process000000000000000000000000000000000011000100000000000000000000101000000000000010000
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AL0087Albania614ALBEuropeNational1202320252Fiscal TransparencyAwareness and education of the general public on public financesMechanism for Public Financial EducationBrief Description of the Commitment

The Public Finance Management (PFM) Reform Strategy in Albania lays out an ambitious reform agenda for all the government. A new PFM Strategy will be prepared. Creation of a mechanism dedicated to public financial education with the aim of disseminating knowledge / education for the general public, Civil Society Organizations, students, academics as well as civil servants at the central or local level regarding the main pillars of Public Finance.

Problem Definition

1. What problem does the commitment aim to address? Directorate for Managing the Economic Reforms, Public Finances and Sector Budget Support (DR MERPFSBS) is requiring Technical Assistance in order to prepare the new PFM strategy document. The Public Finance Management (PFM) Reform Strategy in Albania lays out an ambitious reform agenda for all the government, not just the Ministry of Finance and Economy. It has a significant importance, as it not only paves the ground for reinstating the public finances in the long-term sustainability trajectory, thus creating the prerequisites for economic growth, but also constitutes an obligation arising from agreements with international partners, in particular the World Bank, International Monetary Fund and the European Union. Moreover, it is a general condition for disbursement of all tranches of budget support instrument in Albania. As 2022 was the last year for implementation of PFM Strategy 2019-2022, there is a need to prepare and approve the new PFM Strategy in order to ensure the sustainable continuity implementation of the undertaken PFM reforms and to undertake new commitments aiming supporting a more developed economy with better services to citizens; increasing the accountability, efficiency and fiscal discipline in planning and spending public funds. In this regard is needed colaboration with CSOs for drafting the new PFM Strategy and for preparing the monitoring report methodology. Moreover is important to increase the awareness of general public, OCOs, academics, students etc., regarding Public Finance Management

2. What are the causes of the problem? As the actual Public Finance Management Strategy covers the period 2019-2022, the new PFM Strategy needs to be prepared. Also it is important to provide trainings on Public finance management to help individuals working in government to improve their understanding of financial management practices, including budgeting, accounting, and financial reporting. This can lead to better financial management practices and public funds are managed effectively, efficiently, and transparently, better financial management practices, increased accountability, better decision making, compliance with regulations, and improved service delivery.

Commitment Description

1. What has been done so far to solve the problem? Budget transparency has been an increasingly important of focus for the Ministry of Finance and Economy (MoFE). Within Albania’s Public Finance Management (PFM) Sectorial Strategy 2019-2022, the guiding framework for the implementation of all government PFM reforms, transparency of public finances is prioritized and is one of the strategy’s specific objectives. Concretely, part of pillar 5 is component Citizens’ engagement which aims to provide formal opportunities for the public to engage in the planning and execution of the budget.

2. What solution are you proposing? To create a mechanism/structure dedicated to public financial education with the aim of disseminating knowledge / education for the general public, Civil Society Organizations, students, academics as well as civil servants at the central or local level regarding the main pillars of Public Finance: macroeconomic framework; well-integrated budget and investment planning; revenue mobilization; Efficient execution of the Budget, transparency of public finances, Effective internal control; and Effective external oversight of the Public Finances. As above, it is important to set up this platform to help individuals to expand their basic knowledge and to understand basic financial terms, the characteristics of financial services and products, as well as to have a positive attitude and behavior in the management of finances, savings, investments, etc. Well-informed decisions can only be made if individuals are able to understand the features of financial products and services.

3. What results do we want to achieve by implementing this commitment? New PFM Strategy and monitoring reports will be prepared. Training activities on Public Finance Management developed. NGOs can contribute by organizing awareness and information activities to the target group. Institute for Sustainable Policies has been engaged in projects on financial education for high school students in Tirana. Their projects have informed high school students about various aspects of financial education, related to income, expenses, budgeting, security of personal finances, borrowing, etc. Therefore, NGOs can contribute by informing the general public and specific target groups on public finance management concepts. Information can be disseminated through seminars, trainings, informative brochures both physical and electronic, production of informative spots on public finances, training of media and journalists on the above-mentioned issue of public finances, information of students, vulnerable groups, assistance for the acts that are shared for public consultation, increasing the capacity of the public to give their opinion on projects in the field of public finance. NGOs can assist MEF in drafting an action plan to increase fiscal transparency and increase public engagement in these matters.

Milestones | Expected Outputs | Expected Completion Date

Support MoFE in drafting the new PFM Strategy and the PFM Monitoring Reports | New PFM Strategy prepared Monitoring report prepared | S II 2023 – S I 2025

Workshops with CSOs (preferably youth organizations) focused on Open Budget Survey Albania 2021, raising capacities regarding PFM system and Fiscal counseling sessions for target audiences (SMEs, start-ups, etc.) and Organizing a podcast series to address various aspects of fiscal policy | Awareness activities developed | 2024 – S I 2025

Training of women in business regarding public finances and their operation. | The importance of paying taxes Training module | S II 2023 2024 S I 2025
1/1/202312/31/2025Ministry of Finance and Economy• Institute for Sustainable Policies • Sustainable Finance and Innovation Centre • Albanian Initiative for Development000000000000000000000000000000000000000001100001000000000000100000000000000000000
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AL0088Albania615ALBEuropeNational1202320252Fiscal TransparencyIncreased transparency on Public contractsImplementing Open Contracting StandardsBrief Description of the Commitment

The commitment towards the increased transparency on public contracts refers to: 1. Increased use of the electronic appeal system; 2. Continuous publication of the concessions/ppp contracts in the concessions/ppp registry 3. Increased awareness of the economic operators, civil society and other actors.

Problem Definition

1. What problem does the commitment aim to address? Although the public procurement procedures in Albania are conducted electronically since 2009, there is always a need for further improvement and increase of transparency in different levels. Equally, the collaboration with the civil society in this context, is very important as it contributes to improvement of the data availability and of the procurement system as a whole.

2.What are the causes of the problem? All public procurement related information is published at the PPA website and also is available in the EPS. However, there is in general a lack of knowledge among the public on where to find and how to access this information which gives the wrong impression that there is a lack of transparency. Increased awareness on this matter is therefore necessary.

Commitment Description

1. What has been done so far to solve the problem? A series of actions undertaken so far by the Government of Albania, contribute significantly to the increase of transparency in public procurement, namely: i. Electronic conduction of all the procurement procedures in the EPS since 2009; As stated above, since 2009, all procurement procedures in Albania are carried out electronically in EPS, including small-value procurement procedures and, since 2018, also negotiated procedures without prior publication of the contract notice. This system is constantly improving, especially considering the legal changes of 2020 and the approval of the new procurement law, as well as the need to guarantee an efficient, sustainable and transparent procurement system in Albania. ii. Establishment of a Concessions and PPPs registry; Based on Article 14 “Register of concession/public private partnership: of Law No. 125/2013 “On Concessions and Public Private Partnership” provides that the Register of concession/public private partnership is an electronic database of all concession and public private partnership contracts, given in the Republic of Albania. The register of concession/public private partnership is created and maintained by the “Concessions Treatment Agency (ATRAKO)” in accordance with the legal provisions in force. Based on the above, since 2019 when this register was created by ATRAKO, every concession is registered and published in this register. iii. Introduction of an Open Data portal in the PPA website; From 2021, there is also an open data window on the APP website where data on all procurement procedures developed by each contracting authority can be easily accessed. This includes data for all procurement procedures since 2010, which can be used by anyone interested according to their own needs. iv. Establishment of an e-appeal system for electronic submission of complaints. During 2021, the Public Procurement Commission implemented the most important reform of digitization of services and complaint management. This reform consists in the electronic submission of complaints and arguments, as two separate services in the unique government portal e-albania. Domestic and foreign economic operators have the opportunity to submit online all complaints about public procurement procedures and concessions/public private partnerships. This system, created in accordance with the legal framework in force, has enabled the digital execution of every task and work process provided for by law, both for the Contracting Authorities and for the Public Procurement Commission. It offers full transparency based on open data principles, for which the Commission has collaborated with the Open Contracting Partnership.

2. What solution are you proposing? In order to further increase transparency in public contracts the following actions can be taken: i. Continuous publication of the concessions and PPPs contract in the Concessions and PPPs registry; ii. Increased use of the e-appeal system form the contracting authorities and economic operators; iii. Increase collaboration with civil society to promote open data standards for public contracts

3.What results do we want to achieve by implementing this commitment? -Publication of all concessions and PPPs contracts. -Increased number of users of the e-appeal system -Increased public awareness

Milestones | Expected Outputs | Expected Completion Date

-Continuous publication of the Concessions and PPPs contract in the electronic registry | • All concessions and PPPs contracts published | S I 2024

-Promote Open Contracting Standards and Principles - Integrate Risk Assessment tools - Promote Open Corporates Standart– control of integrity of Public Contractor | • tools, instruments, visualization of Public Procurements of Local Government Units link https://openprocur ement.al/en/tender /list • tools, instruments on risk assessment and red flag index in process of procurement https://openprocur ement.al/en/index/ redflag | S II 2024

The System of submitting and managing electronics complaint | --Increasing transparency as a tool in the fight against corruption, through the publication of real-time data that is accessed in the JSON format (one of the highest standards for the implementation of the Open data principles); - -Reduction of costs for the parties involved in the process, mainly the economic operators but not only (fuel costs, postal fees, power, etc.); - -Efficiency - in the provision of the complaint submission and review service; - -Faster access and interaction with domestic and foreign economic operators and contracting authorities for: -Submitting the complaint - -Carrying out all financial fee payments; - -Submission of arguments to the contracting authority and to the Procurement Commission; - -Receiving real - time information on the progress of the complaint review process; -All communications in accordance with the law on public procurement contracting authority - economic operator -Public Procurement Commission only in electronic form (complaint review, final decision, notification of parties) -Carrying out the procedural actions of the Public Procurement Commission through the Complaints Management System (procedural actions of drawing files, appointing realtors, inspectors, communication with third parties, etc.); -Access by people with disabilities | S II 2023 2024 S I 2025

-The new website of the Public Procurement Commission https://kpp.al/ is based on open data, principle of the Open Contracting Partnership; | Transparency and accessibility for all actors who use it to access detailed information about: filed complaints, decision making, history of decision making in three published register Register of complaints; Register of decisions; History of decisions statistics https://kpp.al/Raport eStatistikore Annual reports https://kpp.al/Raport e) monthly bulletin, the progress of PPC decision-making appealed to the court, including the decision-making of the judicial system Publishes data according to the Open Contracting Data Standard (OCDS), for more link https://kpp.al/en/Ank esaOCDS | S II 2023 2024

- Activities with the participation of interested parties – Annual conference “Challenges of the procurement system in Albania with wide participation of economic operators, contracting authorities, media etc - Training with economic operators and contracting authorities. Procedural and legal aspect of submitting complaints in E- Appeals system - workshop with judges from the Supreme Court. The administrative Court of Appeal. The Special Court of Appeal for Corruption and Organized Crime. Participants from the Supreme Juridical Council , the National Bureau of Investigation, SIGMA- OECD | - Addressing the problems encountered by the parties in the process - Avoiding the same mistake twice by contracting authorities and economic operators. - Increasing the capacities of the private sector included in the process - Better understanding and increasing the capacities of the involved parties to eliminate risks related to problematic integrity in public procurement procedures. | S II 2023; 2024; 2024; S II 2023 - 2024
1/1/202312/31/2025Public Procurement Agency• ATRAKO • Albanian Institute of Science • Public Procurement Commission100000000011000000000000000000000000000000000000000000000000010001000000000000000
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AL0089Albania616ALBEuropeNational1202320252Public ServicesPromotion and inter-institutional cooperation in order to improve public services towards entrepreneurship, through the creation of a supportive climate and environment for entrepreneurshipOnline System for Entrepreneurship GrantsBrief Description of the Commitment

Supporting and promoting entrepreneurship in Albania, through transparency and inter-institutional cooperation, for the improvement of public services, as well as assisting startups and enterprises in protecting their legal rights related to their entrepreneurial activities, vis-à-vis public institutions; mediating communication and developing business partnerships with public institutions.

Problem Definition

1. What problem does the commitment aim to address? Until 2022 there had been no evidence-based and coordinated involvement of the government in the area of entrepreneurship promotion, so our recent efforts were directed towards developing the “Start-up Law” in a joint collaborative approach. After the approval of the law and its bylaws the ecosystem was supported with financial assistance in the total of 300 mil Lekë and free advice in the legal and financial fields from the government, specifically through the Minister of State for the Protection of Entrepreneurship. 29 startups and 29 facilitators of the startups ecosystem were supported financially. The dialogue between the ecosystem and the government continued to flourish, with the mission of MoSPE of having “an open door” for all of the actors of the startup ecosystem and this happened literally by organizing the Global Entrepreneurship Week and its activities for the second year inside the offices of the MoSPE. Meetings with different actors, discussions about different topics from the involvement of the government and policy making, to the process of the evaluation of the applications for grants, the startup and facilitator passports and also the priorities of the next call.

2. What are the causes of the problem? The main cause of the problem seems to have been the bureaucracy and the little efforts of the government to support and promote startups and innovative entrepreneurs. These ecosystems are very agile and very fast-paced which means that they work with different rhythms and different approaches rather than the public administration.

Commitment Description

1. What has been done so far to solve the problem? The very first solution has been a change in the approach of the MoSPE team towards working and collaborating with this ecosystem. The staff has been trained and has researched a lot on the field of innovation and entrepreneurship and was introduced to the methodology of “innovation thinking” which was the fastest way to build a bridge of trust with the ecosystem. Hand in hand the other solution has been the transparency in the application format for the first call, where everything has been online, the application, the results and the publication of the beneficiaries.

2. What solution are you proposing? What we did last year was quite progressive and successful but what we propose to do this year will definitely have better results. For the open call for grants for the startup ecosystem in 2023, we are collaborating with the National Agency of ICT to develop an online system in e-albania. The system will act as a database for all the received applications as well as an evaluation system for them. The Evaluation Committee will have the opportunity to conduct their evaluation online and every applicant will know how many points they have received and automatically rank the applications will the highest points.

3. What results do we want to achieve by implementing this commitment? With this practice we aim to offer a fully transparent process to the applicants and the ecosystem, by developing and maintaining an online transparent system that except for being innovative, complies fully with the directions and objectives of the OGP. The outputs can be measured starting from the perception of ecosystem of the transparency of the government to more innovative approach of the government of using online tools and platforms to interact with the community.

Milestones | Expected Outputs | Expected Completion Date

Promotion and inter- institutional cooperation in order to improve public services towards entrepreneurship, through the creation of a supportive climate and environment for entrepreneurship Promotion of the efforts of the government through the MoSPE in the albanian startup ecosystem S I 2024

Development of the platform in e-albania for the applications of the open call for grants for the startups and facilitators in 2023 | 1.1 Development of the internal system that will serve as the main server for the platform in which the applications for grants will be received; 1.2 Development of the online evaluation system which will be integrated in the platform; 1.3 Fully operative database of the applicants in the platform in e-albania; 1.4 Maintaining of the platform and its database | S II 2023; S I 2024; S II 2024; S II 2024 - S I 2025
1/1/202312/31/2025Minister of State for the Protection of Entrepreneurship• Destil Creative Hub NGO • Startups and Entrepreneurs000000000000000000000000000000000000000000000000000000000000010000000000000100000
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AL0090Albania617ALBEuropeNational1202320252InclusivenessAwareness and information of the public and especially of groups in need regarding access to comprehensive servicesPublic Awareness of Comprehensive Services for Vulnerable GroupsBrief Description of the Commitment

The increase in transparency and accountability should be strengthened in the context of the implementation of Strategies and Action Plans for vulnerable groups by facilitating access to public services, in partnership with civil society organizations, at every level of central and local government.

Problem Definition

1. What problem does the commitment aim to address? Access to public consultation and information on services should guarantee equal access for all vulnerable groups. Awareness and information of the public and especially of groups in need regarding access to comprehensive services is a commitment foreseen by the Ministry of Health within the framework of the implementation of not only policies and strategies but also as an increased approach to increase interaction with organizations of civil society, jointly contributing to raising the awareness of a wide public in urban and rural areas.

2.What are the causes of the problem? Vulnerable groups face barriers, which do not allow them access to comprehensive services, as a result of socio-economic conditions, education, residence as well as the lack of necessary infrastructure. The need to raise awareness of a functionally integrated system of social care services for every man, woman, boy, and girl, a system that promotes choice, and independence and encourages full and effective participation in society, according to an equal approach for all citizens that require services is necessary for partnership with civil society organizations.

Commitment Description

1. What has been done so far to solve the problem? The Ministry of Health and Social Protection has ongoing cooperation with all institutions and civil society (CSO) as important actors in the consolidation of good governance and transparency. In the implementation of the legal and strategic framework for gender equality, anti-discrimination, and children's rights as well as special groups such as Roma/Egyptians, and Persons with Disabilities, monitor measures that are inter-institutional and have ongoing cooperation with civil society. At the same time, CSOs are represented by members in National Councils such as National Council for Civil Society; Gender Equality; Protection and Rights of Children; Inclusion and Accessibility for Persons with Disabilities, according to the respective legal provisions. National Council of Civil Society Led by the Ministry of Health and Social Protection where civil society participation in the planning, budgeting, and monitoring of national and local policies. The National Council of Gender Equality is an advisory body for the Government. This structure is established based on Article 11 of Law No. 9970, dated 24.07.2008 "On Gender Equality in Society", VKM No. 122, dated 2.2.2009 "On the approval of the regulation of the National Council for Gender Equality" and Prime Minister's Order No. 239, dated 13.12.2017 "On the establishment of the National Council for Gender Equality". KKBGJ is chaired by the minister responsible for gender equality issues and has 10 representatives from the Government and 3 representatives of NGOs. The National Council for the Rights and Protection of the Child convenes pursuant to Law No. 18/2017 "On the Rights and Protection of the Child" and operates according to the Regulation approved by VKM. No. 54, dated 31.01.2018. The National Council for the Rights and Protection of the Child is an advisory body whose main task is to advise and coordinate state policies to guarantee the rights and protection of the child in all areas, especially in those of justice, social services, education, health, and culture. The Council consists of 9 members, representatives, determined by the Prime Minister, at the ministerial level, the Ombudsman, the Commissioner for Protection from Discrimination, 1 representative from the Association for Local Autonomy, and 5 representatives from civil society. Children with observer status participate in Council meetings, who are representatives of student governments, organizations, forums, or any other group of children. The National Council for the Disabled (KKAK) operates based on Decision No. 48, dated 21.1.2015, of the Council of Ministers, "On the approval of the regulation for the functioning of the National Council for the Disabled" (amended). The National Council for the Disabled (KKAK) is chaired by the minister who covers disability issues and has 17 members, of whom - 10 members are from line Ministries at the ministerial level. - 7 representatives of/for persons with disabilities, In the context of transparency, strategic documents, legal and by-laws, for both areas of responsibility of the Ministry of Health and Social Protection: health and social protection, go through open consultation processes and are published to enable recognition and awareness of the responsible actors and society civil. Strategic documents in partnership with civil society organizations during the consultation process have confirmed and addressed the need for the active involvement of both parties to address the growing need for awareness among all vulnerable groups for access to integrated services where they live.

2. What solution are you proposing? - Publication and consultation with citizens and representative CSOs should be sustainable - CSO representatives should be trained in policy advocacy and inclusive participation. - Implementation of common awareness activities to reach all vulnerable groups in areas of geographical change with practice and dedicated services in real-time.

3.What results do we want to achieve by implementing this commitment? - Integrated systems and good practices for transparency with the public and the creation of synergy between institutions and civil society. - Increasing access to quality and comprehensive services without barriers for vulnerable groups.

Milestones | Expected Outputs | Expected Completion Date

Promoting positive models on the state enabled the empowerment of vulnerable groups Information and awareness sessions with civil society and the communities themselves S II 2023- S I 2025

Awareness of the public, interest groups and actors involved in the possibilities of benefiting from the package of integrated social services through communication and information campaigns Development of information sessions on the scheme of PWD services, WE and integrated services for citizens S II 2023- S I 2025

Raising awareness among institutional actors to guarantee children's participation at the central and local level, including the mechanism for independent monitoring of the Children's Rights Agenda | Orientation meetings and activities for the activation of mechanisms for children's participation | S II 2023- S I 2025
1/1/202312/31/2025MHSP and CSOs• MHSP • Line Ministries • Independent institutions; CSO representative in the National Councils for • Civil society • Gender equality •Children's rights • People with CA • Other CSOs Strategic partners000000000000000000000000000000000000000001100010000000100000100000100000000000000
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AL0091Albania618ALBEuropeNational1202320252InclusivenessStrengthening the capacities of professionals, with responsibility in providing services to the most vulnerable categories such as: children, women, persons with disabilities, Roma and Egyptians, LGBTI, the elderlyTraining Professionals on Providing Services to Vulnerable GroupsBrief Description of the Commitment

MHSP engages in partnership and interaction with civil society organizations to strengthen the capacities of professionals, with responsibility in providing services to the most vulnerable categories such as: children, women, persons with disabilities, Roma and Egyptians, LGBTI, and the elderly . Engagement in this partnership brings the sharing of positional models of capacity building with national and international approaches.

Problem Definition

1. What problem does the commitment aim to address? Strengthening the capacities of professionals, with responsibility in providing services for the most vulnerable categories such as: children, women, persons with disabilities, Roma and Egyptians, LGBTI, the elderly as a joint committee of the MHSP with civil society organizations aims to improve response with professional and quality services from trained professionals. The models and good practices of developing the capacities of professionals that will be put into operation of this partnership and increase the support of vulnerable groups.

2.What are the causes of the problem? Creating a workforce for a social service system is the main challenge of the above strategies. Meanwhile, the long-term goal is to strengthen all institutions that deal with the training and preparation of the work force, as well as the continuous capacity building. Increasing the professional capacities of employees who work directly in social services through continuing education programs and other measures includes the engagement of civil society organizations and their national and international practices and models.

Commitment Description

What has been done so far to solve the problem? The Ministry of Health and Social Protection has ongoing cooperation with all institutions and civil society (CSO) as important actors in the consolidation of good governance and transparency. In implementation of the legal and strategic framework for gender equality, anti- discrimination, children's rights as well as special groups such as Roma/Egyptians, Persons with Disabilities, monitor measures which are inter-institutional and has an ongoing cooperation with civil society . At the same time, CSOs are represented by members in National Councils such as: National Council for Civil Society; Gender Equality; Protection and Rights of Children; Inclusion and Accessibility for Persons with Disabilities, according to the respective legal provisions. National Council of Civil Society Led by the Ministry of Health and Social Protection where civil society has a participation in planning, budgeting and monitoring of national and local policies. The National Council of Gender Equality is an advisory body for the Government. This structure is established based on Article 11 of Law No. 9970, dated 24.07.2008 "On Gender Equality in Society", VKM No. 122, dated 2.2.2009 "On the approval of the regulation of the National Council for Gender Equality" and Prime Minister's Order No. 239, dated 13.12.2017 "On the establishment of the National Council for Gender Equality". KKBGJ is chaired by the minister responsible for gender equality issues, and has 10 representatives from the Government and 3 representatives of NGOs. The National Council for the Rights and Protection of the Child convenes pursuant to Law No. 18/2017 "On the Rights and Protection of the Child" and operates according to the Regulation approved by VKM. No. 54, dated 31.01.2018. The National Council for the Rights and Protection of the Child is an advisory body whose main task is to advise and coordinate state policies to guarantee the rights and protection of the child in all areas, especially in those of justice, social services, education, health and culture. The Council consists of 9 members, representatives, determined by the Prime Minister, at ministerial level, the Ombudsman, the Commissioner for Protection from Discrimination, 1 representative from the Association for Local Autonomy and 5 representatives from civil society. Children with observer status participate in Council meetings, who are representatives of student governments, organizations, forums or any other group of children. The National Council for the Disabled (KKAK) operates based on Decision No. 48, dated 21.1.2015, of the Council of Ministers, "On the approval of the regulation for the functioning of the National Council for the Disabled" (amended). The National Council for the Disabled (KKAK) is chaired by the minister who covers disability issues and has 17 members, of whom - 10 members are from line Ministries at ministerial level. - 7 representatives of/for persons with disabilities, In the context of transparency, strategic documents, legal and by-laws, for both areas of responsibility of the Ministry of Health and Social Protection: health and social protection, go through open consultation processes and are published to enable recognition and awareness of the responsible actors and society civil. The strategic documents in partnership with civil society organizations during the consultation process have confirmed and addressed the need for strengthening the capacities of professionals, with responsibility in providing services to the most vulnerable categories such as: children, women, people with disabilities, Roma and Egyptians. , LGBTI, the elderly, etc.

2. What solution are you proposing? - MHSP cooperates with civil society organizations for the coordination of actions within all strategies and plans to draw up a consulted and discussed plan for the organization of a training package for professionals mainly engaged in providing services for vulnerable categories

3.What results do we want to achieve by implementing this commitment? - Strengthening of capacities at the responsible levels towards approaches that encourage professional and supportive responses during the provision of services for the most vulnerable categories; - Building managerial and professional capacities and accountability; raising staff morale through continuous, enhanced, and regulated professional development; and removing existing barriers to good practice and full access to quality services

Milestones | Expected Outputs | Expected Completion Date

Improving the capacities of employees from different sectors such as social care, police, media, etc., on the basis of modules certified and approved by QKEV for improving the mechanism of identification, reporting and referral of violence and supporting children in need of protection. | Training throughout Albania based on certified modules | S II 2023- S I 2025

Trainings throughout Albania on the basis of certified modules Raising the capacities of professionals providing social services for the most vulnerable categories such as: children, women, people with disabilities, Roma and Egyptians, LGBTI, the elderly, etc. | Training throughout Albania | S II 2023- S I 2025

Training of local government staff responsible for the inclusion in public hearings of women in all their diversity (ie from rural areas, from ethnic minorities, disabled, LBTI+, elderly, single mothers, etc.) | Training with the workforce | S II 2023- S I 2025
1/1/202312/31/2025MHSP and OSCs• MHSP • Line Ministries • Independent insitutions • Organizata World Vision • Organizata Save the Children • Organizata UNICEF • Organizata Te ndryshem dhe te Barabarte • Organizata Nisma ARSIS • Organizata Terre des hommes • Qendra Streha000000000000000000000000000000000000000001100110000000100000100000000000000010000
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AL0092Albania619ALBEuropeNational1202320252InclusivenessStrengthening synergies between institutions and CSOs in the processes of strengthening the monitoring frameworkStrengthening Monitoring of Action Plans for Vulnerable GroupsBrief Description of the Commitment

MHSP is committed to improving and strengthening monitoring and inspection mechanisms to increase the quality of services provided at the local, regional and central level through the development of partnerships with civil society organizations.

Problem Definition

1.What problem does the commitment aim to address? MHSP aims to create synergies between institutions and CSOs for the promotion and monitoring of action plans for vulnerable groups.

2.What are the causes of the problem? Improvements in the monitoring and evaluation system aim to facilitate/help align the strategic framework and priorities in different areas and engage civil society organizations throughout the process. Due to the lack of time for unified methodologies, the participation of third parties is often limited and lack of participation during the joint analysis of the process. The creation of synergies between CSOs and the MHSP will promote active involvement in the monitoring process.

Commitment Description

3.What has been done so far to solve the problem? The Ministry of Health and Social Protection has ongoing cooperation with all institutions and civil society (CSO) as important actors in the consolidation of good governance and transparency. In implementation of the legal and strategic framework for gender equality, anti- discrimination, children's rights as well as special groups such as Roma/Egyptians, Persons with Disabilities, monitor measures which are inter-institutional and has an ongoing cooperation with civil society . At the same time, CSOs are represented by members in National Councils such as: National Council for Civil Society; Gender Equality; Protection and Rights of Children; Inclusion and Accessibility for Persons with Disabilities, according to the respective legal provisions. National Council of Civil Society Led by the Ministry of Health and Social Protection where civil society has a participation in planning, budgeting and monitoring of national and local policies. The National Council of Gender Equality is an advisory body for the Government. This structure is established based on Article 11 of Law No. 9970, dated 24.07.2008 "On Gender Equality in Society", VKM No. 122, dated 2.2.2009 "On the approval of the regulation of the National Council for Gender Equality" and Prime Minister's Order No. 239, dated 13.12.2017 "On the establishment of the National Council for Gender Equality". KKBGJ is chaired by the minister responsible for gender equality issues, and has 10 representatives from the Government and 3 representatives of NGOs. The National Council for the Rights and Protection of the Child convenes pursuant to Law No. 18/2017 "On the Rights and Protection of the Child" and operates according to the Regulation approved by VKM. No. 54, dated 31.01.2018. The National Council for the Rights and Protection of the Child is an advisory body whose main task is to advise and coordinate state policies to guarantee the rights and protection of the child in all areas, especially in those of justice, social services, education, health and culture. The Council consists of 9 members, representatives, determined by the Prime Minister, at ministerial level, the Ombudsman, the Commissioner for Protection from Discrimination, 1 representative from the Association for Local Autonomy and 5 representatives from civil society. Children with observer status participate in Council meetings, who are representatives of student governments, organizations, forums or any other group of children. The National Council for the Disabled (KKAK) operates based on Decision No. 48, dated 21.1.2015, of the Council of Ministers, "On the approval of the regulation for the functioning of the National Council for the Disabled" (amended). The National Council for the Disabled (KKAK) is chaired by the minister who covers disability issues and has 17 members, of whom - 10 members are from line Ministries at ministerial level. - 7 representatives of/for persons with disabilities, In the context of transparency, strategic documents, legal and by-laws, for both areas of responsibility of the Ministry of Health and Social Protection: health and social protection, go through open consultation processes and are published to enable recognition and awareness of the responsible actors and society civil. For example, strategic documents in partnership with civil society organizations during the monitoring process have been reviewed by the National Council for the Rights and Protection of the Child, which members of civil society are part of. Thus, all the reports drawn up by the technical staff of the MHSP and the inter-ministerial group have been submitted to the National Council for the Rights and Protection of the Child, for recommendations. At the same time, the reports are open to civil society. A sustainable consultation mechanism on the implementation of the ACDF with children and parents has been established to ensure their continued input. The annual and medium-term monitoring and evaluation reports from all strategic documents will be presented for recommendations to the integrated policy management groups and the sectoral steering committees. Every year, the monitoring reports will also be reviewed by the Assembly of Albania, the "Friends of Children" Parliamentary Group.

4.What solution are you proposing? - MHSP cooperates with civil society organizations for the coordination of actions within all strategies and plans to draw up a consulted and discussed plan for the organization of a training package for professionals mainly engaged in providing services for vulnerable categories

5.What results do we want to achieve by implementing this commitment? - - Strengthening synergies between institutions and CSOs in the processes of strengthening the monitoring framework - - CSOs and MSHMS constantly interact for the implementation of monitoring methodologies to guarantee transparency and accountability

Milestones | Expected Outputs | Expected Completion Date

Review and coordination for addressing and monitoring the implementation of recommendations focusing on children of international human rights institutions (CRC, CEDAW, UPR); | Coordination and monitoring meetings Monitoring reports | S II 2023- S I 2025

Periodic monitoring of the effectiveness of CRMs in the country and their effective coordination with those against gender- based violence and trafficking | Monitoring report | S II 2023- S I 2025

Monitoring the effectiveness of specialized support services every year with a unified methodology | Monitoring report | S II 2023- S I 2025
1/1/202312/31/2025MHSP and OSCs• MHSP • Line Ministries • Independent insitutions • Organizata World Vision • Organizata Save the Children • Organizata UNICEF • Organizata Te ndryshem dhe te Barabarte • Organizata Nisma ARSIS • Organizata Terre des hommes • Qendra Streha000000000000000000000000000000000000000001100000000000000000000000000000000000000
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AL0093Albania620ALBEuropeNational1202320252InclusivenessAwareness and education of the general public about the importance of inclusiveness in educationInclusiveness in EducationBrief description of engagement

A quality, comprehensive and equal education creates conditions for all students, without any distinction, to develop knowledge, skills, attitudes and values in accordance with the requirements of a democratic society, to face constructively the challenges of life, as well as to contribute to building personal well-being. It is therefore important to improve quality, equity, inclusion and success through equal access to the education system for all.

Identification of the problem

1.What problem does the engagementaim to address? Inclusion in education means creating conditions for all boys and girls, regardless of abilities and other characteristics, to attend classes together, taking care of their individual needs. Inclusion has been the focus of educational policies in Albania in the last decade, aiming to increase the participation in education in early childhood, as well as the participation in education of children from vulnerable groups.

2. What are the causes of the problem? Awareness of inclusiveness is important as inclusiveness is a necessary prerequisite to ensure the development of all individuals to their full potential and to narrow the educational achievement gap between different social groups.

Description of Engagement

3.What has been done so far to solve the problem? Some of the achievements of MAS: - Approval of the document "Education and training of teachers for inclusiveness - Profile of the inclusive teacher" in order to highlight the essential skills, knowledge, attitudes and values that every teacher should have, as one who is preparing to join the ranks of the teaching profession , as well as the one who is in the service, as a comprehensive professional. This has made society aware of the need to include children from vulnerable groups, which has led to an increase in the participation of children with disabilities, as well as children from the Roma and Egyptian national minorities. - The awareness of parents and the community about the importance of pre-school education is done through well-planned activities at the level of local pre-university education offices (ZVAP) and pre-school institutions, as well as basic education schools to which preparatory classes are attached, in cooperation with with the local government. - The signing of Cooperation Agreement no. 7522 prot., dated 12.07.2018, between the Ministry of Education, Sports and Youth (MASR), the Ministry of the Interior (MB) and the Ministry of Health and Social Protection (MSHMS) "On the identification and registration in school of all children aged of school obligation". - The issuing of the joint Order of MASR, MB and Ministry of Education and Culture no. 292, dated 28.05.2019 "On the approval of the regulation for the implementation of the Cooperation Agreement between three ministries "On the identification and registration in school of all children of compulsory school age"". In the school year 2022-2023, we enabled a new service for the online registration of all students in the first grade and in the tenth grade, facilitating and speeding up their registration procedures and performing the service in a shorter time and more effectively. - Coordination has advanced between MAS, the Ministry of Health and Social Protection and local self-government units, reevaluating the entire system of legal and by-laws in force for early childhood education, based on evidence and studies. The measure includes a study that will be carried out in cooperation with the international partners of the government and is expected to offer recommendations for a better coordination of activities between the ministries responsible for preschool education and local government, for the advancement of the management of this sector. - Creation of a system for prevention and response to non-registration in school and dropping out of students in primary, lower secondary and higher education. In basic education institutions and in ZVAP, groups are created for prevention and response to non-registration in the first grade and dropout, composed of teachers, representatives of the community of parents and local self- government units. For this, special work plans are drawn up for these groups and a reporting system is built for cases of non-registration and dropout. Dropout for the year 2021 - 2022 for primary education is 0.59% and in lower secondary education 0.65%. In total, it is 0.62% in basic education. Scholarship support from the state will continue to reduce the dropout rate for students who are enrolled in basic education, but who, due to financial difficulties, they do not attend basic education. With VKM no. 511, dated 28.07.2022, "For some changes and additions to the VKM no. 666, dated 10.10.2019, "On financial quotas for food in canteens and dormitories, determining the criteria for benefiting from scholarships and payments for students of pre-university education in public educational institutions, for the school year 2019-2020", as amended, students from vulnerable groups, in addition to scholarships, textbooks and free transportation, they will also be supported by special employees in the role of mediator, who will follow them in order to raise awareness, access and attend the learning process. - Providing transportation for students and teachers of basic education, but also for students attending upper secondary education (AML) of the needy strata who meet the defined criteria. The goal is to increase participation in upper secondary education, so students of this level who meet certain criteria will be offered free transportation. It is believed that such a measure will influence the increase in the participation of girls from rural areas in AML. - In implementation of the Education Strategy 2021-2026 and in the framework of multilingualism, the Ministry of Education and Sports introduced the English language as a subject in the first and second grade of primary education, as well as a second compulsory foreign language in basic education - 250 assistant teachers for students with disabilities have been added in the 2022-2023 school year to the pre-university education system, bringing their number to over 1,650, with the aim of meeting as best as possible all the needs of these students for development full of their intellectual, socio-emotional, developmental and physical potential. - The psycho-social service has been strengthened year after year. Currently, one psycho-social service worker covers 300-499 students and two psycho-social service workers work for each school with 500 or more students. In the National Education Strategy 2021-2026, special attention is paid to the education of Roma and Egyptians. - The inclusiveness of Roma and Egyptian children and youth in education is guaranteed by legislative, administrative and institutional reforms. The result of these reforms is the creation of data for the registration of Roma and Egyptian children in kindergarten and school. - In the field of education, priority has been given to facilitating the integration of Roma/Egyptian children and young people in kindergartens, schools and universities, with the aim that every Roma child goes to school, attends it with successful results and finishes it in age. An important aspect for fulfilling the priorities for the education of the Roma and Egyptian minorities is the cooperation of MAS with line ministries, with local self-government units, with interest groups, with NGOs and Roma/Egyptian associations, etc., the support of projects of different ones with a focus on Roma children and youth, the involvement of the Roma/Egyptian minorities themselves in the daily activities of educational institutions, making Roma/Egyptian parents part of the solution to the problems of education and education. - Educational policies have created equal opportunities for these minorities for a positive approach to school. Some of the main legal and sub-legal documents, drawn up in 2013 and following by the MAS and by the line institutions, which serve the integration of this layer of the population, with a focus on providing and improving opportunities for children's education and Roma and Egyptian youth, are: - National Education Strategy 2021-2026. - National Action Plan for Equality, Inclusion and Participation of Roma and Egyptians in Albania (2021-2025). - National Action Plan for the Integration of Roma and Egyptians 2016-2020. - With the changes made in VKM no. 666, dated 10.10.2019 (with VKM no. 511, dated 28.07.2022, in order to regularly attend education, some social categories such as students, children of needy families, who are enrolled in basic education, but, financially unable, do not attend basic education, students of the Roma and Egyptian minorities and students with one parent, when one of the parents is not living. Vulnerable groups of students will benefit, support from designated staff from local educational institutions, responsible for pre-university education, in the role of mediator for these groups, to support them in terms of raising awareness and improving their access to education. Mediators will serve to improve communication and cooperation between vulnerable groups and institutions of pre-university education, in order to increase the attendance of the learning process. Roma and Egyptian students will be offered special after-school programs to complete coursework or take supplementary lessons. - Based on the law no. 96/2017 "On the protection of national minorities in the Republic of Albania", 9 national minorities are recognized in Albania. On the basis of legal and bylaw acts in the pre-university education system there are special educational institutions where they teach students of the Greek national minority and the Macedonian national minority, while students belonging to the Roma and Egyptian national minorities are not in separate schools, but are integrated into normal educational institutions, where they have their residential centers. - In Article 10 of Law No. 69/2012 "On the pre-university education system in the Republic of Albania", as amended, it is provided that persons who belong to national minorities are given opportunities to learn and be taught in their mother tongue, to learn their history and culture, according to lesson plans and programs. For this, based on the new curriculum, instruction no. 20, dated 19.07.2022, "On the definition of teaching subjects taught in the Albanian language and in the mother tongue by students of national minorities in basic education in Albania" was approved. - Based on this instruction, it has been possible for 70% of the teaching subjects for students of the Greek and Macedonian minorities in basic education to be developed in their mother tongue

4.What are the proposedsolutions? Engagement of civil society in raising awareness of inclusiveness in education.

5.What are the expectedresultswithin the implementation of the commitment? This commitment will support MAS's vision of building a quality education system that successfully addresses the individual needs of all children, treating them equally and with respect, based on their diversity.

Activities/Milestones | Expected products | Expected completion date

Measure 1.1: Awareness of the general public on the importance of inclusiveness in education

1.1.1. The improvement of social networks which are not inclusive are open spaces where the language of hatred, discrimination, bullying is not controlled | Publication Remember Information meetings with parents and the community about the importance of inclusiveness in preschool education; Publication on social networks of videos, sensitization materials on bullying, non- discrimination, etc | S II 2023 - S II 2024; S II 2023 - S II 2024

1.1.2 Creation of programs on national TV for public awareness of the importance of inclusiveness in education and the change of the current culture to an inclusive culture for building an inclusive society | TV shows with a focus on inclusiveness | S II 2023- 2024

1.1.3 Assistance to schools in 3 regions Elbasan, Gjirokaster and Mat (3 schools for each region) in the review and drafting of comprehensive plans in the framework of meeting the standards of schools as community centers | Plan for Inclusion | S II 2023- 2024

1.1.4 Training of teachers in the use of methodologies that stimulate inclusive education in early childhood and basic education in 3 regions Elbasan, Gjirokaster and Mat (3 kindergartens and 3 schools for each region) | Trained teachers | S II 2023- 2024

1.1.5 Organization of information sessions with parents about inclusiveness in 3 regions Elbasan, Gjirokaster and Mat (3 kindergartens and 3 schools for each region) | SSE Information sessions in 6 educational institutions | S II 2023- 2024

1.1.6 Encouraging the inclusiveness of children through sports in 12 regions (120 9- year public schools) | 12 sensitized regions | S II 2023- 2024

1.1.7 Discouraging school dropout through the inclusion of diversity in teaching programs and providing economic assistance to Roma families. | Number of Roma children supported with scholarships referredVKM no. 666, dated 10.10.2019, "On financial quotas for food in canteens and dormitories, determining the criteria for benefiting from scholarships and payments for students of pre-university education in public educational institutions, for the school year 2019- 2020". | S II 2023-2024

1.1.8 Participatory information sessions on intercultural dialogue and minority diversity for teachers | NEW Minority teachers informed/trained on the importance of cultural dialogue and exchange of experiences | S II 2023- 2024

1.1.9 Presentation of the Romani language in the educational system | Draft modules in the Romani language | S II 2023-2024

Priority measure 1.2.: Educating the general public on the importance of inclusiveness in education

1.2.1 To strengthen all schools as community centers for the spread of education, where you can work for an inclusive culture, the establishment of parents' clubs. | Empowerment of schools as Community Center School | S II 2023- 2024

1.2.2 Strengthening the structures of institutions within the school (parents' councils, school board) and involving parents in as many activities as possible. Strengthening the democratic spirit in these structures. | Realization of activities with this purpose | S II 2023- 2024

1.2.3 At the moment when we draw up the plans for a school, we set up working groups to draw up plans for everyone, i.e. Designing for the whole community of the area where the school is located. | The number of working groups established for the design of lesson plans | S II 2023- 2024

1.2.4 The role of psychosocial services in the education of the school community for the importance of creating an inclusive culture. | Psychosocial service protocols | S II 2023- 2024

1.2.5 Illiteracy and life skills courses for Roma women and girls | Informative meetings with the aim of educating mothers, mandatory training for several hours a year, for the rights and duties they have with regard to the inclusion of their children in school activities. | S II 2023- 2024

1.2.6 Provision of after- school programs for students and the Roma minority with the aim of reducing functional illiteracy | Implementation of after-school programs with the inclusion of students belonging to the Roma community | S II 2023- 2024
1/1/202312/31/2025Ministry of Education and Sports000000000000000000000000000000000000000001101000000000101000100000000000000000000
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AL0094Albania621ALBEuropeNational1202320252InclusivenessAwareness and education of the general public on the impact of digitization of the education system to increase the quality of education and contribute to the creation of a society based on knowledgeDigitizing the Education SystemBrief description of engagement

The digitization of the education system serves to increase the quality of education and contributes to the creation of a society based on knowledge, through increasing access to digital curricula and enabling their connection to the Internet (100%)". The use of Information and Communication Technology (ICT) in the learning process contributes to the development of digital competence in students, which is essential for effective participation in the information society. Developing digital competence through better use of information and communication technology for teaching and learning. Information and communication technology (ICT), which includes computers, tablets, SMART phones, interactive whiteboards and other accessories, can have a positive impact on improving the quality of teaching, increasing motivation and improving student performance, ensuring that all students benefit from certain levels of digital competence to adapt to the demands of the 21st century knowledge society.

Identification of the problem

1.What problem does the engagementaim to address? The promotion of the student's digital skills, as well as the integration of ICT in teaching and learning is a priority in the government program, which is also reflected in the National Strategy for Education 2021-2026. - technical support that ensures efficient use of the infrastructure; - access to education portals, in accordance with the planned curriculum; - access to portals for students with disabilities; - specifying the legal and infrastructural framework for the exchangeonlineof information between educational structures.

2. What are the causes of the problem? In the case of unpredictable situations such as pandemics or natural disasters, ICT provides possibilities for the organization of distance learning, however, in normal situations, technology can be used to advance the learning process in schools. Distance learning was organized during the COVID-19 pandemic, but only in the form of real-time lectures. This emergency situation prompted the use of platforms.

Description of Engagement

3. What has been done so far to solve the problem? The state database system of the Pre-university Information Management system SMIP has been created. The training of teachers on the use of information technology, the development of digital teaching materials - and the equipping of schools with computers has been carried out. Services in educational institutions have been digitized. The inclusion of digital competence through information and communication technology from the first grade of basic education, and it has become possible to ensure Information materials and resources on the content, structure and organization of the ICT program of the first grade in the experiences of other countries. designing the ICT program for the first grade in collaboration with the British expert Mr. Niel McLean (AADF) and other members of the inter-institutional working group. (Approved by MAS by order no. 304, dated 10.06.2022) - the scientific and literary editing of the materials produced in the framework of the inclusion of ICT from the first grade, which were drafted by the British expert Mr. Niel McLean (AADF): - Product: - ICT program for first grade - Teacher's manual - Workbook for students In the framework of the professional development of educational workers, 14 training modules have been designed and accredited for the implementation of the professional standards of teachers, with the decision no. 3 dated 03.02.2021 of the KAPT as well as 79 training modules with decision no. 166 dated 20.05.2022 in implementation of the curriculum with competencies, inclusiveness, digitalization,psycho-social service. Platforms have been created and about 1,200 ICT teachers have been trained to use these platforms, with the aim of using digital content within the curriculum with competencies, for the use of ICT in the teaching-learning process and for cyber security. In this context, with the support of UNICEF, the academi.al platform was also designed and about 1200 ICT teachers were trained for its use in online learning during the COVID-19 pandemic.

4. What are the proposed solutions? Creation of appropriate infrastructure for the use of ICT in schools and its maintenance. The development of digital competence through the increased use of ICT in all subjects at all levels of education starting from the first grade of basic education. Inclusion of digital competence in teacher standards. Raising students' awareness of Internet security. Designing the teaching methodologyonline from ASCAP.

5.What are the expected results within the implementation of the commitment? The development of digital competence through the increased use of ICT in all subjects at all levels of education starting from the first grade of basic education. Raising students' awareness of Internet security.

Activities/Milestones | Expected products | Expected completion date

1. Awareness of the generalpublicon the impact of digitization of the educationsystem to increase the quality of educationandcontribute to the creation of a knowledge-basedsociety

1.1 Facilitation of the Roma Minority in accessing social services through the Online e- Albania platform | Awareness sessions on the importance of digjital devices in education | S II 2023 – S I 2025

2. Educating the general public on the impact of digitization of the education system to increase the quality of education and contribute to the creation of a knowledge-based society | Practical lessons for parents to become proficient in the use of digjital platforms in school laboratories. | S II 2023 – S II 2024
1/1/202312/31/2025MAS, ASCAP in cooperation with AKSHIMEDPAK, IRCA, SAVE THE CHILDREN000000000000000000000000000000000000000000000000000000101000110000000000000000000
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AL0095Albania622ALBEuropeNational1202320252InclusivenessReview of the NRM in order to guarantee the continued effective and efficient operation of the National Referral Mechanism (NRM) through local coordination groups to ensure the continued application of standards and SOPs for the treatment of trafficked personsRevision of the National Referral Mechanism Agreement for Human Trafficking PreventionBrief description of the commitment

Improving the institutional framework within the framework of increasing the effectiveness of the fight against human trafficking, ensuring the implementation of the Standard Operationg Procedures for the Protection of Victims and Potential Victims of Trafficking (approved by DCM no. 499, dated 29.08.2018), as well as the creation of a cooperation mechanism through which state institutions cooperate with civil society, organizations and other partners in the field of the fight against human trafficking

Problem Definition

1.What problem does the commitment aim to address? The agreement will increase the cooperation between public institutions and civil society organizations that are parties to this agreement, also will increase identification, referral, protection, individual support, social and economic support and criminal justice for victims and potential victims of trafficking in Albania.

2.What are thes causes of the problem? The cooperation agreement for the operation of the National Referral Mechanism (NRM) for the protection of victims and potential victims of trafficking constitutes the basic inter-institutional agreement between state and non-state structures for the identification, referral and protection of victims of trafficking. Since 2012, the year in which the Agreement was signed, important results have been achieved, which have had a positive impact not only on the increase of inter-institutional cooperation, but also on the protection of the victim. However, besides positive achievements, problems related to its effective implementation have also been identified. o The agreement provides as its annex DCM no. 582, dated 27.7.2011, decision which was repealed by DCM no. 499, dated 29.8.2018 "On the approval of Standard Operation Procedures for the protection of victims and potential victims of trafficking"; o Membership of several important institutions for the protection and reintegration of victims and potential victims of trafficking; o The absence of the NRM advisory board, as an important factor for monitoring its implementation; o Issues not addressed in the current agreement and, specifically: monitoring and accountability of the NRM

Commitment Description

3.What has been done so far to solve the problem? - Although the current agreement has its annex, DCM no. 582, dated 27.7.2011, which was repealed, after the approval of DCM no. 499, dated 29.8.2018 "On the adoption of Standard Operation Procedures for the protection of victims and potential victims of trafficking", the commitments of the signature parties of the NRM regarding the identification, referral, protection and assistance of victims and potential victims are addressed pursuant to DCM no. 499, dated 29.8.2018 "On the approval of Standard Operation procedures for the protection of victims and potential victims of trafficking". - Important anti-trafficking partners have been invited to the NRM meetings, such as: OSCE, UNICEF, American Embassy, UK Embassy, etc.

4.What solution are you propozing? By revising the NRM Agreement, the identified problems will be addressed and the role and commitment of actors operating in the field of the fight against human trafficking will be expanded, including structures engaged in the identification, referral and assistance of cases or in national coordination of assistance management in cases of human trafficking, such as: MoJ, State Agency for Children's Rights and Protection, MoFE/State Inspectorate of Labor and Social Services, etc.

5.What results do we want to achieve by implementing this commitment? The agreement will improve the coordination of efforts, of structures and mechanisms in the protection of victims of trafficking, the prevention and fight against trafficking in human beings, will determine the modalities of action and what should be done to prevent and fight the phenomenon, defining the concrete actions that the authorities must do as the initial or formal identification, institutional coordination, education, training, information, concrete engagements of police officers, law enforcement structures, local self-government units, labor inspectors, social care workers, health workers, consular offices, etc. The revision of the agreement will also reflect the new guidance issued by the OSCE/ODIHR that has guided the creation of National Referral Mechanisms in many countries, will reflect the restructuring of the institutions/ministries included in the current agreement, the lews and by-laws adopted during this decade, and will ensure the improvement of issues not addressed in the current agreement.

Activities/Milestones | Expected Outputs | Expected Completion Date

Activities within the Month of the Fight against Human Trafficking | Meetings/Activities | S II 2023- S I 2025

Awareness meetings with vulnerable groups regarding human trafficking and the protection of victims and potential victims of trafficking | Meetings/Activities | S II 2023- S I 2025

Information sessions/discussion forums/open hours with pupils and students on the topic "On the prevention and consequences of human trafficking in our lives" and "Unsafe migration & the risk of trafficking"; knowledge of the protection system against human trafficking and unsafe migration, in rural and urban areas | Meetings/Activities | S II 2023- S I 2025

Finalization of the Agreement for the operation of the National Referral Mechanism for victims and potential victims of trafficking | The signature of the NRM by the members | S II 2023- S I 2025
1/1/202312/31/2025Ministry of Interior• Ministry of Internal Affairs • Ministry for Europe and Foreign Affairs • Ministry of Education and Sports • Ministry of Health and Social Protection • Ministry of Finance and Economy • Ministry of Justice • International Organization for Migration (IOM) International Organization "World Vision" - Non-Profit Organization "Initiative for social change ARSIS" Non-Profit Organization "Different and Equal" National Reception Center for Victims of Trafficking Non-Profit Organization "Vatra" "Another Vision" Non- Profit Organization Mary Ward Loreto Foundation (MWL) "Terre des Hommes" organization General Prosecutor's Office International organization National/local media000000000000000000000000000000000000000000000000000000000000000000000000010000000
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AL0096Albania623ALBEuropeNational1202320252Right to Information & Consultation and Regulatory Impact AssessmentRegulatory impact assessment, programming of regulatory acts and public consultation are at the foundation of a data-based, well-planned policy-making system that enables public involvement in decision-making, for a democratic, transparent and accountable governanceStrengthening of Regulatory GovernanceBrief Description of the Commitment

Important processes related to the planning of regulatory acts, assessment of their impacts and public consultation are carried out according to the standards and requirements provided for in the legal and sub-legal framework. These processes ensure public participation in decision-making, enable laws and policies to be drafted based on data and evidence, and enable a democratic, open and accountable governance system.

Problem Definition

1. What problem does the commitment aim to address? Public Consultation contributes to strengthening trust in public institutions, the rule of law and democracy. Public institutions are strengthened by public consultation in the decision-making process and this leads to sustainable policies that meet the needs of society. The public consultation process enables institutions to seek public opinion on a given topic or policy, informing them of current policy developments, state of play and progress made by government authorities. Public is invited to submit comments, opinions and responses for a certain policy or regulation. Such a mechanism not only empowers the public to engage in decision-making but also enables better policies that address public interests. Government use the tool of impact assessment for a more effective policy decisions in order to allocate resources where they are most needed and where they provide the highest results at the lowest costs. The biggest challenge for the successful implementation of this process is related to the efficiency of the responsible structures to successfully carry out several inter-related stages in this process, such as: 1) Well-structured identification of current problems, their causes and the effects caused by them; 2) Provision of additional information and evidence/evidence for the drafting of policies/legislation; 3) Identification of options; 4) Identification of benefits, costs and risks of possible regulatory interventions; 5) Providing an argument as to why the recommended policy was chosen, thereby helping to build public trust through accountability; 6) Identifying and encouraging the responsible structures to think about the results and how they will evaluate through monitoring whether these results have been achieved or not. The successful implementation of this process would provide a logical structure to plan policies through a legislative program designed in accordance with real regulatory needs.

2.What are the causes of the problem? Public consultation is a two-way process which implies the transparency and accountability of public policy-making institutions, and on the other hand the participation of citizens, stakeholders and interest groups, civil society organizations, the business community, academia and scientific community in the process of drafting laws and policies by contributing with comments, reactions and opinions, not only directly exercising the authority of the sovereign but also contributing to the drafting of better and publicly acceptable laws. The implementation of the process in accordance with the principles, standards and requirements of legal basis and guidelines from the institutions is constantly improving, however, within the framework of European and global commitments for an even more advanced democratic system, the requirements for public consultation are increasing. On the other hand, participatory culture, encouraging citizens to participate in the process and ensuring access to policy-making of marginalized groups remains a challenge to be addressed in long terms. Altogether with some other challenges such as: 5. Lack of compliance in practice with the legal requirements for public consultation at the central and local level, 6. Implementation of public consultation for the secondary legislation 7. Implementation of a pro-active approach by institutions 8. Increasing public’s trust in the process of public consultation 9. Increasing the capacities of coordinators for carrying out the consultation process. The impact assessment process can be considered as one of the most important links of the policy-making process. However, this process is closely inter-dependent with the process of programming regulatory acts, the process of assessing their quality, as well as the process of public consultation. Better linkage of these processes altogether with the strengthenskills and expertise regarding RIA process, would provide the aimed results. Novelty of implementing this process in our country, as well as reasons related to administrative/research reasons are among the challenges to be addressed.

Commitment Description

3.What has been done so far to solve the problem? 1. Increasing the functionality of the Electronic Register of Notification and Public Consultation and the implementation of automatic notifications for stakeholders; 2. Mapping of stakeholders according to sectors; 3. Making obligatory the implementation of the impact assessment process through the revision of the regulatory framework; 4. Strengthening the quality control of the processes of impact assessment, programming of regulatory acts and public consultation by strengthening the responsible unit in the Prime Minister; 5. Implementation of a content-oriented monitoring approach, as well as diversification of monitoring methods; 6. Presentation of weekly and periodic results at technical and political levels related to the public consultation process and the impact assessment process; 7. Strengthening and increasing the capacities of the network of public consultation coordinators, as well as of the network of impact assessment coordinators.

4. What solution are you proposing? 1. Key stakeholders are widely consulted, according to the procedures and standards provided for the public consultation process; 2. The government and institutions apply a proactive and non-discriminating approach for the inclusion in the public consultation process of under-represented groups through prior notices and targeted consultations in order to give voice to these target groups; 3. The methods of public consultation should be diversified, and applied in accordance with the draft act subject to consultation applying the criteria provided by the guide of the Secretary General of the Council of Ministers and the matrix of the analysis of interested parties; 4. Constructive and continuous dialogue between institutions and stakeholders, and the reflection of their proposals and comments in the final draft of the drafted act; 5. Reporting the results of the public consultation process, including information on the ratio of acceptance of feedback collected throughout the process and making them transparent for each act;. 6. Publication of the draft policy and legislation for consultation with the general public on the official website of the public consultation www.konsultimipublik.gov.al, accompanied by the other information documents; 7. Implementation of the regulatory impact assessment to draft acts according to the legal provisions, with the aim of drafting an effective and qualitative legislation that produces the desired effects. 8. Implementation of the impact assessment process by the responsible institutions, at an early stage and the preparation of quality reports for projects according to the regulations of the regulatory framework. 9. Increasing the efficiency of the structures responsible for drafting impact assessment reports, by providing continuous support through expanding their knowledge of this process. 10. Guaranteeing the drafting of a well-planned legislative program and its efficient implementation. 11. Guaranteeing the sustainability of coordinators for public notification and consultation in each responsible institution, by ensuring this role to be exercised by civil servants of middle or high level management, to guarantee the necessary authority at all levels of employees and institutions' structures for implementation of law no. 146/2014. 12. Monitoring the implementation of the fulfillment of the obligation by the institutions to periodically update the public consultation reports, within the framework of the implementation of their functional duties vis-à-vis the general public. 14. The responsible institutions contribute to the design of methodological approaches as well as simple and comprehensible formats for the general public and stakeholders, which aim to be included in the public consultation process. 15. Encouraging a monitoring and evaluation approach on the part of superior institutions, towards those of dependence, regarding the development of comparative and analytical indicators of success, difficulties and challenges encountered in the process of public notification and consultation.

5. What results do we want to achieve by implementing this commitment? 1. Transparent, accountable, open and more representative governance, as well as effective, inclusive and non-discriminating policies; 2. Strengthening trust in public institutions, the rule of law and the proper functioning of democratic institutions; 3. Legal framework and policies designed based on evidence, accepted and implemented by the public 4. Increased transparency and responsibility of public authorities towards the public and interested parties.

Milestones | Expected Outputs | Expected Completion Date

The frequency and quality index of public consultation are periodically monitored and the results are made transparent. | Semiannual and annual Center of Governance and Institutional Reports, are produced and published on E- consultation. | S II 2023- S I 2025

Center of government leads and monitors the quality of the public consultation process, based on a content oriented approach. | -Public consultation reports for individual acts are evaluated and validated by the quality control unit in the PMO. -PCIR are produced and published on e- consultation. | S II 2023- S I 2025

Improving the quality of impact assessment reports, in accordance with the criteria of the RIA methodology and the principles of good governance. | RIA reports draftedbased on best practices, in accordance with the standards established by the methodology, as well as based on implementation of the recommendations of international institutions/organizat ions. | S II 2023- S I 2025

Increasing capacities, through various trainings of RIA network officials in line ministries and strengthening quality control unit, in order to improve the regulatory impact assessment process. | Trained administration on the basic principles and various theoretical and practical aspects of the impact assessment process. | S II 2023- S I 2025

Increasing capacities of Public Consultation Coordinators and strengthening of quality control unit through various trainings in order to improve the process of public consultation. | Trained administration on the principles and standards of public consultation process. | S II 2023- S I 2025

Improving the process of drafting and implementing the General Analytical Program of Project acts. | General Analytical Program of Projects acts well planned and implemented at higher levels. | S II 2023- S I 2025

Empowerment of business associations and CSO-s regarding public consultation mechanism and process. | Workshops and training offered to business associations and NGOs in order to increase their involvement in the public consultation process. | S II 2024
1/1/202312/31/2025Prime Minister's Office, Regulatory and Compliance Department (RCD)- Prime Minister’s Office - Line Ministries - PMO subordinated agencies - IDM Albania - Albanian Helsinki Committee - Investment Council - Eralda Met’hasani- Expert000000000000000000101100000000000000000001000000000000000000100000100000000000000
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AL0097Albania624ALBEuropeNational1202320252Open ParliamentCoordination with the Assembly, for an open and accessible Parliament, as for regarding the improvement of the inter-institutional mechanism platform for monitoring of Independent Institutions as well as implementation of the E-legislationImproving Openness and Accessibility of Parliamentary InformationBrief Description of the Commitment

• Implementation of the E-legislation (part of PACEP project)through AKN4AL (Akomanto so for Albania) Standard will result in an integrated and transparent legislative workflow thatimproves access to consolidated laws and parliamentary records. • The review of the decision 49/2017 of the Parliament of Albania "On the establishment of a mechanism for systematic monitoring of the follow-up and implementation of the recommendations of independent constitutional institutions aims to strengthen the role of the Minister of State for Relations with the Parliament in monitoring the Line Ministries regarding the implementation of the recommendations of independent institutions and to further encourage the use of Online Inter-Institutional Platform.

Problem Definition

1. What problem does the commitment aim to address? • Improvement of the Interoperability between different solutions of the legislative process. • The need to have standard formats to avoid multiplication of formatting work and deviations from drafting rules. • Inability to determine the content of a document at different points in time. • The lack of legislation in an easily accessible format reflecting all amendments up to the present time, otherwise referred to as consolidated version of a law amended several times. • Parliament’s capacities in law making and oversight are low due to a weak system in place in parliament’s administration. • The impartial and evidence-based data and research provision to MPs – although critical for a well-functioning parliament – is missing. • MPs are therefore overly reliant on government analyses to evaluate government laws and policies and are more prone to political polarization of their work. • In terms of parliament’s representation function, there is a big gap between citizens and the parliament. • The input of civil society organizations (CSOs) in the legislative process is limited. • The participation of citizens in decision making is very limited in Albania’s reality. • The lack of responsiveness of public administration bodies according to implementation of recommendations of the independent institutions.

2. What are the causes of the problem? • Some of the causes of the problems are related to the lack of capacity in the Assembly’s administrative staff. • Outdated technology, especially in the legislative workflow and access to information. • Lack of transparency of the legislative process. • Lack ofa long-term strategic plan for the parliament, accompanied by a corresponding modernized concept of human resource management. • Technological deficiencies of the parliamentary infrastructure in terms of archiving or legislative services. • The existence of a high level of distrust of citizens towards the parliament. • Lack of reliable information on legislative developments through the media and access to decision-making. • The lack of reaction of the state administration bodies against the recommendations of independent institutions

Commitment Description

1. What has been done so far to solve the problem? Many practical changes have been made which have reflected a positive feedback According to E-legislation/PACEP project: • The Civic Education Service (SHEQ) is built as part of the Parliamentary Institute (IP), which has a mission to create and implement programs that inform and educate citizens about democracy and governance, as well as encourage citizens to be active in the work of the Assembly. To achieve what it aims, SHEQ implements educational and informative programs and activities, such as: 1) "Democracy Workshop" program: 2) "My point of view" program; 3) The "Model of the Albanian Parliament" program; 4) "Parliamentary Tours; 5) "Open doors", etc. • A Strategic Plan for the Parliament has been drawn up. The Strategic Plan of the Assembly 2020-2025, as the first comprehensive strategic document of the legislative branch of Albania's government, aims, among other things, to modernize law-making and strengthen parliamentary control. • An e-Legislation application has been developed on the phone for MPs • Digitization of past parliamentary data and integration with the e-Legislation system According to the inter-institutional mechanism platform: • The Minister of State for Parliamentary Relations has established a network of coordinators within each ministry in order to support the process of implementing the recommendations of independent institutions. This network is responsible for monitoring progress on the level of implementation and reporting twice a year. • In April 2022, was held the annual meeting, with concrete tasks for the continuation of the reporting process and the improvement of the quality and content of the report. • By order of the Secretary General of the Parliament, a working group has been set up to review the decision 49/2017 of the Parliament of Albania "On the establishment of a mechanism for systematic monitoring of the follow-up and implementation of the recommendations of independent constitutional institutions". This working group is composed by members of Monitoring Service Directory in the Parliament, representative form Independent Institution and representative form Ministry of State for Parliamentary Relations. The work of this group is in progress.

2. What solution are you proposing? • Interoperability: The harmonization of legal document formats through AKNAL will allow interoperability between institutions, data interchange, using common tools, shared templates. • Consolidated legislation: Consolidated legislation will be generated in real time without the need for manual compiling. • Public access: Media, CSOs and the general public will be able to search and find legislation in a compiled format, along with the entire legislative history of each act. • Transparency: The ability to see the entire legislative history of an act will improve transparency of Parliament both internally (among MPs, committees, staff) and externally (towards the public). According to the inter-institutional mechanismplatform: • A very proactive engagement toward a good functioning of the joint mechanism for systematic monitoring of independent institutions’ recommendations and also in fostering the implementation of the recommendations of independent institutions given for executive institutions.

3. What results do we want to achieve by implementing this commitment? The project E-legislation results: • Application of AKN4AL XML standard to Albanian parliamentary and other normative documents • Digitalization of past parliamentary documents and archives using AKN4AL and incorporate digital records into e-Legislation framework. The review and improvement of inter-institutional mechanism platform results: • Improvement of the level of implementation of the recommendations of independent institutions given for executive institutions by: Strengthening the role of the Minister of State for Relations with the Parliament in monitoring the Line Ministries regarding the implementation of the recommendations of independent institutions and further encouraging of the use of Online Inter-Institutional Platform.

Milestones | Expected Outputs | Expected Completion Date

Organize e-Legislation awareness and capacity building events. The Project will conduct a series of events including exchanges with focus on e- Legislation for different target audiences, including MPs, Assembly and ministries staff and CSOs/academia. |  The objective will be to gain knowledge from advanced practices and at the same time demonstrate how the e-Legislation system works and how it will benefit different stakeholder groups | S II 2023- S I 2024

Update Parliamentary Administration’s Standard Operating Procedures (SOPs) and legal framework to accommodate e- Legislation workflows; The workflow of the parliamentary staff within the legislative department and the committees will need to be updated to accommodate how the legislative documents will be processed using the e-Legislation software. | Incorporating e- Legislation into the overall workflow of the parliamentary staff will be accomplished by preparing SOPs for e-Legislation. Ø The legal framework governing how laws are processed, edited and published, including the Parliament’s Rules of Procedure, will likewise be reviewed to determine if any will be processed using the e-Legislation software. changes will be needed to accommodate the e- Legislation system. | S II 2023- S I 2024
1/1/202312/31/2025Minister of State for Relations with the ParliamentAssembly of Albania000000000000000000000000000000000000000000000000000001000000110000000000000000000
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AR0001Argentina11.1ARGAmericasNational1201320152E-Government and Public ServicesFirma DigitalDigital SignatureSe realizarán acciones de promoción sobre la utilidad de la adopción de la Firma Digital en los Ministerios de la Administración Pública Nacional que aún no la hayan adoptado.  Se creará un nuevo marco regulatorio para flexibilizar la implementación y uso de la Firma Digital, que permita una disminución de tiempo y de complejidad.
NA31/12/2013Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de MinistrosNA0000000000000000000NDND0000000000000000000000000000000000000000ND0100000000000000000
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AR0002Argentina11.2ARGAmericasNational1201320152E-Government and Public ServicesSoftware Público ArgentinoArgentine Public Software Se promoverá el uso del Repositorio de Software Público Argentino dentro de las dependencias del Estado Nacional y se brindará asistencia técnica a los organismos nacionales, provinciales y municipales que así lo requieran.  Se creará la plataforma online para compartir aplicación y proyectos.  Se avanzará en aplicaciones para la gestión del conocimiento por comunidades técnicas de Software Público.  Se emprenderán acciones en pos de normar sobre la Licencia de Software Público.NA31/12/2013Subsecretaría de Tecnologías de Gestión. Jefatura de Gabinete de MinistrosNA0000000000000000000NDND0000000000000000000000000000000000000000ND0000000000000000000