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Delhi Jal Board - Summer Action Plan 2015
Data Sets that Should be Opened Up
Note: Please use a separate row for each different data set.
SectionPageSummer Action Plan ContentRequired Data
14Improvement of Water Supply
1.I.4Dwarka Water Treatment Plant has been commissioned which is running at 10-15 MGD for improvement of water supply in Dwarka Sub-city and its adjoining areas.
1.II.4Bawana Water Treatment Plant will also likely to be functional depending on the availability of raw waterMonthly supply of water to the Bawana Water Treatment Plant.
Monthly release of water by the Bawana Water Treatment Plant.
1.III.4Technical initiatives such as rehabilitation and up-gradation of WTPs and pumping stations, replacement of old pumps/motors, old panels and other E & M accessories depending on the requirement have been taken up by DJB along with commissioning of UGRs/BPSs and laying of new transmission mains which would result in improved water supply position in various areas during this year as compared to the last year.
8 additional Primary UGRs/BPSs (Sultanpur Dabas, Qutab Garh, Ramlila Ground, Kirari, Kirti Nagar, Near ESI Hospital on Anandmai Marg, Janakpuri and Shalimar Park) have been commissioned which will further rationalize distribution of supply of water in Delhi.Areas like Sultanpur Dabas, Pooth Khurd & extended Lal Dora, Chandpur Kalan, Chandpur Khurd, Buddanpur, Salahpur Majra, Ochandi, Mungeshpur, Qutab garh, Katewara, Bajitpur, Nangal Thakran, Khorjal, Khor Punjab Bawan Daryapur and in central Delhi areas of Chitli Kabar, Darya Ganj, Ajmeri Gate, Jama Maszid and adjoining area, Meerdard Road, Minto Road, DDU Marg, Vikram Vihar, Turkman Gate, Press area, Kirari village, Rama Vihar, Mubarakpur Dabas, Nithari, Kirari Suleman, u/a & resettlement colonies under the command of Kirari UGR, Kirti Nagar Ind. Area, Mansarover Garden, Ramesh Nagar, Saraswati Garden, Moti Nagar, Karampura, East Punjabi Bagh, Kedar Bagh group of colonies, Sudarshan Park, Basai Dara Pur, Bali Nagari, Tigri Khanpur, Part of Devli u/a colonies, Sangam Vihar, Tuglakabad, Lal Kuan, Pul Prahlad pur, Posangipur Village, A, B C blocks of Janakpuri, District Centre Janakpuri, Ganesh Nagar, Old/New Mahavir Nagar, Krishna Park, Chander Nagar, Kangra Niketan, Krishna Puri, old Shahdara group of colonies, Bihari Colony, Bhola Nath Nagar, Shalimar Park, Shalimar Park Extn.etc, will be benefitted with improved water supply due to commissioning of
8 new UGRs/BPSs.
Yearly list of rehabilitation / upgradation / new installation of machinery projects undertaken by DJB, location of these projects (where it is being implemented), the nodal agency (public or private) for implementation, and the budget allocation for the project.
1.III.4Geo-location of all UGRs and BPSs, along with (if possible) indication of the area served by them, and their capacity.
1.IV.52 more UGRs i.e. Bawana and Narela (near STP) are proposed to be put up under trial run provided that raw water is made available by Haryana through Munak CLC for commissioning of Bawana WTP.
1.V.5Command Tank No. 1 & 3 at Dwarka taken over from DDA, are being commissioned.
1.VI.5Water supply and sewerage services of Dwarka have been taken over for improvement and better services to consumer at comparative low tariff
1.VII.5Out of 1639 un-authorized colonies, water supply has been released in 913 u/colonies. Piped water supply in the remaining U/A colonies will be extended in phased manner. The work of laying of water lines in 100 u/a colonies is in progress and for 88 u/a colonies the cases are under process of estimation/tenderingList of all unauthorised colonies in Delhi with the status of water supply for each of them.
1.VII.5Geo-locations and boundaries of all unauthorised colonies in Delhi.
25Preventive Maintenance of Process Units and Equipments at Water Treatment Plants, UGRs/BPSs
2.I.5It will be ensured that all the WTPs will run at their peak production capacity during the summer season for optimized production of potable water
2.II.5All preventive maintenance activities of WTPs and the associated infrastructure stworks have been completed by 31 March 2015 so that there will not be any ordinarily requirement for shutdown during peak summer months.
2.III.5Stock position of consumables such as disinfectants, coagulants, spare pumps & motors for all the plants and pumping stations has been reviewed. Adequate stocks of these critical commodities are available for ensuring all time quality and efficient delivery of water supply during the upcoming summer seasonInventory of stock along with where these commodities are available. Recording demand for such tools and items can help quantify what is adequate in the future.
2.IV.5To minimize water leakages and contamination DJB is replacing old water pipe line system with new pipes. Replacement of about 230 kms of old water pipe lines will be achieved before summer this year, in addition to the old water pipe lines replaced upto 01.01.2014. About 4400 major water leakages were repaired during the last year which comprises of 175 major leakages in the water transmission mains emanating from WTPs and about 4225 in the peripheral and internal water distribution systemMap of the major pipeline network and details of contamination complaints. This way we may be able to track which WTP is having problems.
5Age of the different sections of the pipeline network.
2.V. 6Repairs of leakages in the water transmission mains needing shutdown of the system from the plant itself, were planned and executed during winter months so as to ensure minimum inconvenience to the consumers.
2.VI.6Dedicated teams have been set-up at all the WTPs for emergency repair of sudden/unforeseen leakages in the transmission mains.
2.VII.6All UGRs have been flushed to ensure good quality of water.
36Installation of Tube-Wells
3.I.6In order to improve water availability in the water deficient areas, 164 nos. of additional tube-wells were installed during the last year. Brief status on tube-wells is as under:
> T/wells installed at new locations in 2014: 61
> Dried up T/wells re-bored in 2014: 103
> Total functional T/wells as on 31.12.2014: 4345
Geo-locations of tubewells.
3.II.678 tube-wells will be added for the peak summer of 2015, to supplement water supply in the water deficient areas. [Followed by locations of 78 tube-wells, provided according to ward divisions and approximate address of the tube-well.]Digital map of boundaries of the area under the Central, East, North, South, and West divisions of DJB.
3.II.6Digital map of boundaries of the neighbourhoods / residential enclaves of Delhi, such as Mangol Puri, Holambi Kalan, Ashok Vihar, Shivaji Enclave, Punjabi Bagh, and Pashchim Vihar.
48Analysis of Complaints (No Water/Contaminaed Water) Received in Last Two Years during Peak Summer Season (April to July) to Identify Critical Areas
48[Data about aggregated complaints received per neighbourhood / residential enclaves, per division, in 2013 and 2014]Complaints data for each month for each neighbourhood / residential enclave for different types of complaint, such as No Water, and Contaminated Water.
4.I.9Intensive and extensive monitoring of the operation and maintenance of water supply infrastructure as well as redressal of complaints has resulted into 37% reduction in number of complaints related to water in 2014 as compared to 2013.
4.II.9Based on the complaints received during the period of peak summer months i.e. April to July of last two years, following six water emergencies have been identified as critical W/Es which will be closely monitored to address the issues related to supply of water in deficient areas and contamination of water.
> West-III (Paschim Vihar)
> North West-I (Mangol Puri)
> South-I (Chattarpur)
> South-III (Greater Kailash )
> South West –III (R.K. Puram )
> North West- IV (Kewal Park
4.III.9Additionally each of the maintenance division has identified critical/vulnerable areas in respect of water contamination, sewer blockages/over-flow in the assembly constituencies. Critical/vulnerable areas shall be closely monitored for improved quality water supply and timely redressal of the complaints.
59Initiatives for Efficient Functioning of Water Emergencies
5.I.9DJB has been maintaining 24 water emergency control rooms situated at strategic locations to cover all parts of the city and the same are working round the clock. These emergency control rooms have been strengthened by deploying adequate staff strength, communication facilities and efficient mechanism for addressing and monitoring of complaints.
5.II.9A division for taking over of the services of Dwarka Sub-City has been created for proper maintenance of water and sewer services taken over from DDA on 16.03.2015.
5.III.9-10Now, DJB has 23 maintenance divisions and 3 Project Divisions assigned for areas under the Malviya Nagar, Vasant Vihar & Mehruali, and Nangloi PPP Projects. They have prepared action plan for addressing the rise in water demand during peak summer in their respective areas.
5.IV.10Tanker filling capacity at each filling point location has been optimized. There will be 155 tanker filling hydrants in operation for improved efficiency in deployment of water tankers by minimizing waiting time of water tanker for filling of water.GPS co-ordinates of tanker filling points, their capacity and number of tankers allocated to each point.
5.V.10Filling points are equipped with flow meter and automatic control system for filling of water in tankers by swiping RFID card to keep accounting of water filled and prevent water pilferage.Daily flow meter data for each tanker.
5.VI.10Superintendent/Executive Engineers have been appointed as Nodal officers for effective monitoring of functioning of water emergencies.
5.VII.10Enforcement department of DJB will also carry out surprise checks at the control rooms and at the consumers’ end to verify timely redressal of complaints.
5.VIII.10Senior Officers will also carry out surprise inspections of Water Emergencies from time to time to ensure their efficient working for optimum delivery.
5.IX.10Instructional Orders have been issued from Member (A) to ensure completion of all preventive maintenance works, adequate availability of chlorine, alum, etc, i.e. inputs required to ensure purification of water, proper water quality assurance, ensuring proper functioning of Water Emergencies & Central Control Room, efficient deployment of water tankers, etc. to meet the challenges of peak summer season.
610Initiatives for Efficient Functioning of Water Tankers
6.I.10An efficient mechanism developed by Delhi Integrated Multi-Modal Transit System (DIMTS) monitors the movement of Stainless Steel tankers and all these SS tankers have been provided with GPS system. Additional information such as online exceptional trips, trip diversion, daily & monthly distance report, Daily performance report, Logical & Daily miss trip report, Late entry and vehicle history, etc. can also be provided by the monitoring system.Geolocation data of trips made by each tanker each day, as well as additional analysis/reports generated by DIMTS.
6.II.11In addition, departmental and private hired tankers are also put on service for delivery of potable water in the areas where there is no piped water supply network.
6.III.11Deployment schedule of all the tankers is available on DJB website to make the tanker delivery service more transparent and efficient. It ensures the delivery of potable water at the designated point, quantity of water to be given at each location, authorized filling of water, optimized use of the tankers fleet, etc.
6.IV.11DJB has identified fixed supply points for delivery of water through water tankers. Information on the fixed supply points and schedules of tankers is available on DJB website, which is updated from time to time in consultation with the area MLAs.
6.V.11DJB has initiated action to procure 250 new water tankers for creating dedicated and independent fleet to phase out hired M. S. Tankers.
6.VI.11A control room is functioning at DJB Head Quarters for online monitoring of the movement of water tankers. Complaints can be made on Customer Care Centre at Toll free No. 1916 with 10 lines which is working for 24 x 7.
6.VII.11Presently, about 6100 trips per day are being performed by the water tankers which will be increased to 6400 to meet the water demand in both planned and un-planned areas during the peak summer as per the requirement.Historical tanker demand/request data, for each month for each residential enclave / neighbourhood.
711Water Dispensing Units (WDU)
7.I.11DJB had undertaken a pilot project of decentralized drinking water treatment plant through ground water based on RO Treatment Technology with decentralized water dispensing units (WDU) popularly known as Water ATMs, in collaboration with operator known as “Sarvajal”. 30 WDUs have been installed in various locations in water deficient areas. Another 10 WDUs will be installed before start of peak summer season.
Geolocations of WDU.
7.I.a.11-12 The treatment procedure consists of pre-filtration processing, and then through a micro filtration cartridge. The water is then pumped through the RO unit filtration using higher pressure. The last part of the treatment procedure is disinfection using the ultraviolet (UV) rays. Each WDU is solar-powered, and operates as a stand-alone water kiosk.
7.I.b.12Model provide distribution of prepaid water dispensing cards to the residents who can take water from the Water Dispensing Unit (WDU) by swiping the same and maximum upto 20 liters at a time or part thereof can be drawn by the residents. In Sawda Ghevra the water is dispensed @ Rs 6/- per 20 liter at WDU and Rs 3/- per 20 liters at filtration unit (RO Plant), while in remaining locations it is @ Rs 7.50/- per 20 liter at WDU and Rs 4.00/- per 20 liters at filtration unit (RO Plant).
7.I.c.12Contact details of Sarvajal are: (i) 079-40502100 (ii) 1800-103-2334 (Toll Free) (iii) Email -
12On the similar lines of the pilot project DJB has initiated the scheme of installations of 500 WDU in water deficit areas in informal settlements and tenders for the same are under process.
7.III.12Tata Power Delhi Distribution Limited (TPDDL- A Joint Venture of Tata Power & Delhi Govt. of NCT) have entered into an MoU with DJB for setting up decentralized RO Plants and WDUs at its own cost in various locations of Delhi in its licensed areas for the community residing in these areas. As per the MoU 100 nos. of safe drinking water projects consisting of RO Plants and WDUs will be implemented by TPDDL. Out of these 10 RO Plants and WDUs are targeted to be completed before onset of peak summer season and 45 each in the financial years 2015-16 & 2016-17.
7.IV.12Advantage of these WDUs is to make available potable water 24 x 7 at affordable price to the residents of water deficient areas and informal settlements.
813Water Quality Assurance
8.I.13It is ensured that Water being supplied to the citizen of Delhi is potable & meets standard prescribed as per BIS 10500 – 2012.
8.II.13During the period from 01.01.2014 to 31.12.2014 out of the total 162133 no of water samples lifted 159112 no. of samples were found satisfactory which are 98.14%.
8.III.13Overall percentage of unsatisfactory test results of water samples in such a large water supply infrastructure of Delhi, is well within the acceptable limit of 5 % as per WHO norms and the same assures that the water being supplied by DJB in the national capital is potable.
8.IV.13For ensuring that the water being supplied is potable, wholesome and meets prescribed drinking water standards as per BIS-10500: 2012, all the 12 DJB water testing laboratories including 6 zonal labs have been fully geared up for intensive checking of water samples at the plants and at the consumers ends on daily basis to ensure adequate surveillance of quality of water being supplied to the citizens. Additional staff has been provided to Chief Water Analyst for the peak summer season for intensive/extensive checking of water samples.
8.V.13Joint sampling along with Health Deptt of MCDs is carried out to ensure supply of quality water as per the standards. As a part of quality assurance during summer, an outside reputed agency like NEERI will be associated for testing of water samples.
13Zonal Laboratories of DJB: DJB has a network of 6 zonal laboratories for surveillance of drinking water quality. The contact details of the laboratories are as under:
914Revenue Management System
9.I.14New online Revenue Management System has been functionally set-up with the objectives to deliver efficient and timely services to the consumers, making information and knowledge readily available and accessible, increase billing and collections efficiency and to generate the MIS reports for the management, for better monitoring & decision making.
9.II.14RMS Portal is a one Stop Place for Delhi Jal Board consumers for all their needs. Consumers can apply online for new water or sewerage connection, request for disconnection or reopening online, raise mutation request online, view bill details and make payment, raise grievance and track status. It has facilitation for consumer interaction such as web portal, SMS alerts, and helpdesk, etc.
9.III.14It facilitates access to billing data by the consumers & online payment by using credit card, debit card and net-banking. It has been decided that online transaction charges shall be borne by DJB.
9.IV.14Handheld devices have been introduced to facilitate Meter Reading, Spot Billing at the consumers’ premises.
9.V.14Checks to prevent theft and misuse of water services will be carried out by Enforcement Cell of DJB.
9.VI.14There is a dedicated RMS Helpdesk No. 011-23612222 for redressal of revenue/billing related grievances.
1015Adoption of Improved Material for House Service Connections
10.I.15To reduce water losses through house service connections, instructions have been issued that during the works of replacement of old distribution network for improvement of water supply and sewerage from time to time, consumers service connections will be replaced with Medium Density Polyethylene Pipes with saddle supports, from ferrule points to the water meters installed at the consumers premises irrespective of the length of the service pipes, which was earlier limited to one meter length only.
10.II.15New house service connection pipes to be installed by the consumers shall also be of MDPE.
10.III.15House service connection pipes shall have following arrangements:
> Tapping on the distribution pipe shall be provided with Saddle (DI or MDPE composite). The bore size shall be maintained as 8 mm or as sanctioned with additional control through adopter of same (bore) size fitted in the Saddle.
> The MDPE pipe of the required connection line size shall be used for underground portion of the service connection. The MDPE pipe shall be minimum PE80 grade conforming to ISO specifications (ISO 4427 and BS 6730-1986) for carrying potable water.
> GI pipes of class ‘B’ conforming to relevant IS code shall be used for above ground portion of service pipe up to consumer water meter
10.IV.15Instructional orders from Member (WS) & DOR have been issued for strict implementation.
10.V.15Enforcement of above instructions at ground will be monitored by an independent team.
10.VI.15Training Cell of DJB shall be arranging a training programme on house service connections with MDPE pipes for its Registered Licensed Plumbers.
1116Sewage Treatment Plant Wise Utilization of Treated Effluent
16List of STPs and utilization of treated effluent for each.Monthly data for amount of treated effluent for each STPs.
11.I.16Potential for utilization of additional 67 MGD of treated affluent in power projects and for horticulture purposes has been identified. DJB is pursuing with other departments like Railways, DMRC, the 3 Municipal Corporations of Delhi, Pragati Power Corp. Ltd & PWD for using treated affluent for non-potable purposes.
11.II.16DJB has also issued a public notice for making available treated affluent at Rs. 7/- per KL from its sewage treatment plants located at different parts of the city.
11.III.16A 10 MLD Tertiary Treatment Plant at Okhla STP is being set up for using the treated water for bus washing & Industrial use etc.
11.IV.16For augmentation of water, setting up of 40 MGD tertiary sewage treatment plant for treating sewage upto drinking water quality has been proposed for which technical support is being taken from Public Utility Board, Singapore Govt, SCE and consultant of International Repute. This high quality treated water is proposed to mix with raw water in river at Palla and again lift for WTP in Delhi.
1217Initiatives on Smart Complaint Redressal Mechanism
12.A.17Registration of Complaints
12.A.1.1724/7 Call Centre through 1916 (toll free): A centralized 24x7 Call Centre with a computerized complaints management system to provide quick and speedy redressal to public grievances has been set up. It has interactive voice response (IVR) system and provides services in Hindi and English language. Consumers can call at the call centre toll free no. 1916 provided by DJB, and lodge all type of complains related to water, sewer or any other problem with the call executive. IVR system provides four options to the complainants: (i) bills related - Working between 9:30AM to 6:00PM except 2 Saturday, Sunday, and holidays), (ii) for water related, (iii) for sewer related (iv) for illegal boring.
Anonymize and open complaints and redressal data
12.A.2.17Online Complaint Registration: Complaints can also be registered through online complaint registration system on DJB website ( and through a link available on homepage and complainants can also ascertain the status of redressal of their complaints.
12.A.3.17DJB Mobile Application: A unique mobile application has been launched by DJB for the convenience for its consumers. Application can be downloaded from the Play Store on android mobiles. The application comes with a provision to upload suggestions/complaints along with photographs related to dirty water, leakage of water, sewer overflow, missing manhole covers on DJB website. All the above three modes are integrated into single data base.As the data coming in from the three channels -- Call Centre, online submissions, and mobile application -- will be collected within an unified data base, weekly/monthly automatic reports from this data base should be made public. These reports should have information on all the complaints that have come in from each of the channels, the geo-location of the object of the complaint, the type of complaint, time stamp, etc.
12.B.18Process of Redressal
12.B.i.18After registration, unique complaint reference number is auto generated and sent to complainant at his/her given mobile number.
12.B.ii.18Complaint goes to supervisor level for verification and same is forwarded through system and intimation also goes through SMS on registered mobile number of the field officers concerned.
12.B.iii.18Field officers (JE) have to respond the task within the schedule time frame given above. If they do not complete task within schedule time frame, complaint automatically escalate at next higher level i.e ZE. Similarly this may escalate upto CE through ZE, EE & SE.
12.B.iv.18After attending the complaints, complainant gets again an SMS about resolution of complaints.
12.C.18Status of Registered Complaints
18Complainants can check the status of their complaints with the help of unique complaint reference number sent on mobile or provided on call;
a) By calling toll free number 1916 or
b) By visiting DJB website
12.D.18Quality Assurance Mechanism
12.D.1.18Randomly, Call centre team takes feedback on phone of resolved complaint status to check the quality of service delivery by our staff.