| A | B | C | D | E | F | G | H | I | J | K | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | AD | AE | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Unique ID | Timestamp | Order ID | Case Reason | Discount Type | Voucher Amount | Points Deducted | Country | Customer Email | Attachment | Comment if any | Email Address | Assigned To | action taken | Email Sent | Done | Handled on | Action Taken By | Rewards Case Type | # Points added | Voucher name | Our Validation Comment | Validity | Assignee Email | Date & time | Resolution Duration | SL Calc | SL | sl_n | 0 | |
2 | f455363659410995al | 9/1/2024 8:46:57 | 16901778317275404508 | The code for Spotify which I redeemed using my points isn't working | 500 | Oman | alwinjiffon@gmail.com | https://drive.google.com/open?id=1W0jxvZYyIzs3f19I6hk2z8Iuh17BR4rL | OT //Issue CST complained about Never used Spotify premium before //shared picture of spent coins and Spotify app // Resolution : checked details || treward form filled // SLA guided // info CST via email | usman.hanif.mbpk.ext@gmail.com | New Venture | Case escalated | Yes | Pending | 9/1/2024 18:34:09 | Taha | Spotify issue | Tech issue | Tpro: The cst informed us that the Spotify code is not working, Case escalated | ahmedt@talabat.com | 9/1/2024 | 9:47:12 | Within SL | 0.4077720602 | 0.4077720602 | |||||||
3 | f455363918445718sa | 9/1/2024 9:24:15 | 1726012734 | cst said I used a new email and it’s not working the code for Spotify why? No I’m not a Spotify subscriber and it’s my first time No I’m not a Spotify subscriber and it’s my first time | 500 | Oman | sarahbusaidi999@gmail.com | https://drive.google.com/open?id=16Ydv2PYWOLTPI9VeMSYKdL_l7mzY6lLp | OT //Issue CST complained about I used a new email and it’s not working the code for Spotify why? No I’m not a Spotify subscriber and it’s my first time No I’m not a Spotify subscriber and it’s my first time //shared picture of Spotify app and points // Resolution : checked details || t reward form filled || guided SLA // info CST via email | usman.hanif.mbpk.ext@gmail.com | New Venture | Case escalated | Yes | Pending | 9/1/2024 18:36:26 | Taha | Spotify issue | Tech issue | Tpro: Spotify code is not working, case escalated | ahmedt@talabat.com | 9/1/2024 | 9:12:10 | Within SL | 0.3834515278 | 0.3834515278 | |||||||
4 | f455364360128704ha | 9/1/2024 10:27:52 | 1730490890 | Voucher Issue| Redeemed by mistake | Percentage Discount | 20% x 3 | UAE | hamdanalsanad@gmail.com | https://drive.google.com/open?id=1k2uLoPNT-xF_2MSSg0vw49DqmoYZEd3O | Ɪꜱꜱᴜᴇ: 𝗖ꜱᴛ said "a screen shot they requested send it to the one I’ve spoke to I did not use it She will explain" 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: 𝗖𝗦𝗧 shared 𝑺𝑺 // 𝓘𝙣𝒇𝒐 case sent to trewards // 𝗖𝗦𝗧 idle on esclation // Call 𝗖𝗦𝗧 to 𝓘𝙣𝒇𝒐 // 𝑪𝙖𝒔𝒆 ᴇꜱᴄᴀʟᴀᴛɪᴏɴ𝒔: 𝗖𝙤𝒎𝙥𝙡𝙖𝙞𝙣𝙩𝙨 𝓣3 / CST hamdanalsanad@gmail.com / 564425122 / ꜱʟᴀ: 60 𝒎𝒊𝐮𝐧𝐭𝐞𝐬 Case ᴇꜱᴄᴀʟᴀᴛɪᴏɴꜱ: 𝓣rewards / CST 564425122 / hamdanalsanad@gmail.com/ ꜱʟᴀ: 24 𝙝𝙤𝒖𝙧𝙨 𝓞𝙧𝙙𝙚𝙧 𝓘ᴅ: 1730490890 | mohammad.raza.mbpk.ext@gmail.com | New Venture | Points added | Yes | Solved | 9/1/2024 18:39:49 | Taha | Voucher Issue| Changed Mind | 500 | Laundryheap Rewards | Tpro: The cst wants his rewards due to change mind -- Points added | ahmedt@talabat.com | 9/1/2024 | 8:11:57 | Within SL | 0.3416341667 | 0.3416341667 | ||||
5 | f455364790442130ja | 9/1/2024 11:29:49 | 1731017333 | that redeem points to Spotify premium did not take discount | 500 | UAE | jabern978@gmail.com | https://drive.google.com/open?id=1R-igo227mHGDOaulj38ZP43QXpSUNUWY | ot ///not related for this order // //complain about : I exchanged 500 of my points to get a code for a free two-month subscription to Spotify Premium, but when I tried to activate the code it did not work. I hope for a solution. //cst send photo// not this his fist time //sent photo for detected points// and app // fill form //sla // cst info via email | louaamansuor944@gmail.com | New Venture | Case solved | Yes | Solved | 9/1/2024 18:43:25 | Taha | Spotify issue | Troubleshooting steps | Tpro: The cst said that Spotify code is not working, troubleshooting steps sent. | ahmedt@talabat.com | 9/1/2024 | 7:13:35 | Within SL | 0.3011006134 | 0.3011006134 | |||||||
6 | f455365141097801ha | 9/1/2024 12:20:19 | 0 | Voucher Issue| Redeemed by mistake | Lifestyle Discount | 20% | UAE | hamdanalsanad@gmail.com | https://drive.google.com/open?id=1JEoR30DSciQlSH0OiWgf2XK8Urjr3wXc | cst. redeememd points for the lundeury voucher //and he change his mind he want points again//as per comments we told CST that we will try to return it as per sme Youssef //cst shared a screenshot | mennatallah.gamal@talabat.com | New Venture | Invalid | Yes | Solved | 9/1/2024 18:44:35 | Taha | Irrelevant| Duplicate | Duplicate | Duplicate | ahmedt@talabat.com | 9/1/2024 | 6:24:16 | Within SL | 0.2668462616 | 0.2668462616 | |||||
7 | f455366170102199nw | 9/1/2024 14:48:30 | 1727364231 | Can't Find Points | more than 3000 | Qatar | nwafalshyb@gmail.com | https://drive.google.com/open?id=1MTaQKo4gIx5KSuHipLfWv6jearjVeaBm | cst complain about I had more than 5,000 points from the restaurants that had the offer and they were discounted, and I did not order. It became 1,900 \\ cst send pic \\ info cst Points may have expired. \\ cst say Every time he makes an order , points are automatically deducted. \\ It became 1,506 \\ cst send pic \\ It became 1,300 \\ fill t-Rewards Escalations Form \\ cst info with sla | saeedatef64@gmail.com | New Venture | Case solved | Yes | Solved | 9/2/2024 10:16:10 | Taha | Voucher Issue| Already Redeemed | Tpro: The cst redeemed her points into vouchers. | ahmedt@talabat.com | 9/2/2024 | 19:27:40 | Within SL | 0.8108829282 | 0.8108829282 | |||||||
8 | f455366506549074al | 9/1/2024 15:36:57 | 0 | cst cannot get the the premium subscription | 500 | Oman | albrachd@gmail.com | https://drive.google.com/open?id=12PiV7O-DudqCp5-QYwSYCaht27wI1Xce | ot/Loyalty program issue/non order related/called cst/cst cannot get the the premium subscription/he had not Spotify Premium Subscription before/the points was deducted/sent SS/fill t-Rewards Escalations Form/info cst via mail | talabatcommentsscribtstcs@gmail.com | New Venture | Case solved | Yes | Solved | 9/2/2024 10:21:22 | Taha | Spotify issue | Troubleshooting steps | Tpro: Spotify code not working, troubleshooting steps sent. | ahmedt@talabat.com | 9/2/2024 | 18:44:26 | Within SL | 0.7808512269 | 0.7808512269 | |||||||
9 | f455366765501736ya | 9/1/2024 16:14:14 | 1731372669 | Can't Find Points | Bahrain | yaranaef24@gmail.com | https://drive.google.com/open?id=1Sbe9syg41-fOw3W2nKYelDKov6-XY7qd | cst said that she ordered and dont get points//asked her to sent account tab//she sent picture//she have reward section but dont have points as she ordered and dont get points//cst sent 36186604//yaranaef24@gmail.com//filled treward escalation form//cst info | murtadha.ali.cs18_ddbh.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/2/2024 10:34:47 | Taha | Can't Find Points| Tech Issue | Tpro: The cst has 142 points active in his account, troubleshooting steps sent. | ahmedt@talabat.com | 9/2/2024 | 18:20:34 | Within SL | 0.7642768981 | 0.7642768981 | ||||||||
10 | f455367106612384La | 9/1/2024 17:03:21 | 1724964912 | cst info I exchanged loyalty points for a voucher code on the Spotify platform //The points were deducted and they gave me an invalid code | Points Deducted | Oman | Lamarloli69@gmail.com | https://drive.google.com/open?id=15Gpr0eXcakxfSRTiLywQVKyHyfUlhoyg | hasan.mohsen.cs22_ddbh.ext@talabat.com | New Venture | Case escalated | Yes | Solved | 9/2/2024 10:40:14 | Taha | Spotify issue | Tech issue | Tpro: Spotify code is not working, case escalated | ahmedt@talabat.com | 9/2/2024 | 17:36:53 | Within SL | 0.7339468866 | 0.7339468866 | ||||||||
11 | f455367387056944ra | 9/1/2024 17:43:44 | 1731556936 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | - | Qatar | raissiayme@gmail.com | https://drive.google.com/open?id=1hZD4R_CQfQVj9dcA6Cc9IORQQR00a1Hx | cst said redeem code for spotify not working// cst send picture // cst The problem is that the code does not work// i fall from tRewards Escalations Form// cst info will contact him via email | wadeea.mulla.cs4_ddbh.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/2/2024 10:42:45 | Taha | Spotify issue | Troubleshooting steps | Tpro: Spotify code is not working, troubleshooting steps sent | ahmedt@talabat.com | 9/2/2024 | 16:59:01 | Within SL | 0.7076506713 | 0.7076506713 | ||||||
12 | f455367803466319hu | 9/1/2024 18:43:42 | 0 | Spotify Premium Subscription Issue | yes | UAE | hunkasona01@gmail.com | https://drive.google.com/open?id=10HqgIqVPYWVFx1HaInXee-AlA0wvMuQy | OT // Issue CST complaint about Loyalty program issue// Resolution : check details // Spotify points issue //T-reward form filled // SLA 24 hours // info CST via email // | usman.hanif.mbpk.ext@gmail.com | New Venture | Case escalated | Yes | Pending | 9/2/2024 10:47:19 | Taha | Spotify issue | Tech issue | Tpro: Spotify code is not working, case escalated | ahmedt@talabat.com | 9/2/2024 | 16:03:37 | Within SL | 0.6691823843 | 0.6691823843 | |||||||
13 | f455369456281250ay | 9/1/2024 22:41:42 | 1703965791 | Hello I am struggling to redeem my 4 months spotify premium code even though my spotify account is new and I havent subscribed to premium before. | yes | UAE | ayasalehh200@gmail.com | https://drive.google.com/open?id=1mXwHa4aOyrBFJzoLAQN5Mv021WZPVMjp | 𝓞𝓣║𝑰𝒔𝒔𝒖𝒆: So the code is not gonna work?║ 𝓡𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏: ║Check Details║ CST share screenshot of spotify and spent points history and CST did not use this subscription before ║ T reward form filled ║ ifno sla ║ 𝓘𝙣𝒇𝒐 𝑪𝑺𝑻 𝒗𝒊𝒂 𝑬𝒎𝒂𝒊𝒍║ | usman.hanif.mbpk.ext@gmail.com | New Venture | Case escalated | Yes | Pending | 9/2/2024 10:51:01 | Taha | Spotify issue | Tech issue | Tpro: Spotify code is not working, case escalated | ahmedt@talabat.com | 9/2/2024 | 12:09:18 | Within SL | 0.5064633218 | 0.5064633218 | |||||||
14 | f455370173280787sh | 9/2/2024 0:24:57 | 1732501852 | Can't Find Points| Canceled order/ Incomplete / Successful | 500 | Egypt | sherifdotsultan@gmail.com | https://drive.google.com/open?id=1G0FzNcBZ_SmY-V4Rtto5eMgf1ceAxDmv | cst wants to cancel the order to edit his order /tried to retain cst insist to cancel / cancelled / RNA / filled form t-Rewards Escalations Form because cst wants his points back / cst info SLA | emad.khamis.en50_bseg.ext@talabat.com | New Venture | Points added | Yes | Solved | 9/2/2024 10:56:35 | Taha | Can't Find Points| Canceled order/ Incomplete / Successful | 500 | talabat mart | Tpro: Points added for this order 1732501852 | ahmedt@talabat.com | 9/2/2024 | 10:31:38 | Within SL | 0.438633287 | 0.438633287 | |||||
15 | f455372981679398ay | 9/2/2024 7:09:22 | 1730742329 | vendor do not deliver to his area | 500 | Egypt | ayatmohamed368@gmail.com | https://drive.google.com/open?id=11Q69A8TKz3hg_MIekMRMR1ilrT33dyOq | OT // Issue: cst complain that he could not use his free delivery voucher due to vendor do not deliver to his area //send the case to tRewards Escalation team to revoke the points back// cst info via Email | youssef.mohamed.en41_bseg.ext@talabat.com | New Venture | Points added | Yes | Solved | 9/2/2024 11:17:56 | Taha | Voucher Issue| Out of Redeemed Location | 500 | Free delivery on Ezz Elmnofy | Tpro: Points added | ahmedt@talabat.com | 9/2/2024 | 4:08:34 | Within SL | 0.1726186574 | 0.1726186574 | |||||
16 | f455375388799306sa | 9/2/2024 12:55:59 | 1731079581 | voucher is reflected but not usable | 500 | Jordan | sanad.abedat@gmail.com | https://drive.google.com/open?id=1WteaYjgl5zaxrv70YVS8J3R0axFRNPOp | cst compline about subscription Spotify \\and ask the resion of blocked \\ info cst blocked script Shield \\ ask cst about Spotify \\ info steps | call OUT BOUND | end chat | tojan.hashem.cs32_exjo.ext@talabat.com | New Venture | Case escalated | Yes | Pending | 9/2/2024 17:16:55 | Taha | Spotify issue | Tech issue | Tpro: The cst is compaining about spotify code is not working, Case escalated | ahmedt@talabat.com | 9/2/2024 | 4:20:56 | Within SL | 0.1812014005 | 0.1812014005 | |||||||
17 | f455376353908565ah | 9/2/2024 15:14:58 | 1732902674 | loyality program issue | Egypt | ahmedgamall22619@gmail.com | https://drive.google.com/open?id=1hAmi3z2BObtg9srXQjkkbKlggrYTMZNW | cst complian about not receiving the loyality points after he recieved the order\\ ask the cst for screenshoot from your points history\\fill t- rewards esclation form\\cst info whith the sla within 24 hours | basma.mahmoud.en54_bseg.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/2/2024 18:17:26 | Taha | Voucher Issue| Already Redeemed | Tpro: The cst said that the points of the last order wasn't added // We informed her that the points already added. | ahmedt@talabat.com | 9/2/2024 | 3:02:29 | Within SL | 0.1267207523 | 0.1267207523 | ||||||||
18 | f455376674462731ah | 9/2/2024 16:01:07 | 1728852783 | spotify issue | 500 | Egypt | ahmed.m.1333@gmail.com | https://drive.google.com/open?id=1qg4B2i_9S9rTjUt6qNkDa_hjDB79Y4Ws | OT//Loyalty program issue//cst sent a photo//cst was complained about and said ( I have choose a Spotify reward for 500 points but when I redeem it it doesn't work )//as per last comment that cst didn't have account before//cst set photo of spent points//filled t-rewards form//informed cst with sla//cst info vi mail | hazem.hassan.cs38_bseg.ext@talabat.com | New Venture | Case escalated | Yes | Solved | 9/2/2024 18:23:09 | Taha | Spotify issue | Tech issue | Tpro: The cst was complaining about code not working, case escalated | ahmedt@talabat.com | 9/2/2024 | 2:22:02 | Within SL | 0.09862986111 | 0.09862986111 | |||||||
19 | f455377400616551ab | 9/2/2024 17:45:41 | 1728816587 | Voucher Issue| Not Reflect in Checkout Page | Delivery Percentage | 500 | Egypt | abdallahofficial23@gmail.com | https://drive.google.com/open?id=1MBaGtYilvnkbI5Mz5N8ItiJjkA5pMy3I | OSU Escalation: • 𝐈𝐬𝐬𝐮𝐞: CST complained about free delivery from El Malky voucher not appearing on the checkout page • 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Called the CST to apologize and asked him to send us a screenshot from the checkout page SLA 5 minutes // CST sent the screenshots // t-Rewards Escalations Form filled SLA 24 hours | walid.ibrahim@talabat.com | New Venture | Points added | Yes | Solved | 9/2/2024 18:30:43 | Taha | Voucher Issue| Not Reflect in Checkout Page | 500 | ElMalky | Tpro: Points added | ahmedt@talabat.com | 9/2/2024 | 0:45:01 | Within SL | 0.03126606482 | 0.03126606482 | ||||
20 | f455378080842361ra | 9/2/2024 19:23:38 | 1733007062 | Can't Find Points | 0 | Egypt | rahmahassaan13@gmail.com | https://drive.google.com/open?id=1gRrHKBEScuwSi5-w8gBtAJkH9Ad0mCk_ | OSU Escalation: I called the CST and apologized, CST complained that she placed an order today 1733007062, and she didn't receive the points for this order, she already screenshot from the earned points in the app, I apologized and told her that I will send to the relevant team (t-rewards form sent), SLA 24 hours, case closed | hadeer.ahmed@talabat.com | New Venture | Invalid | Yes | Solved | 9/3/2024 11:35:02 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally to the cst for order number 1733007062 | Points added normally | rmoustafa@talabat.com | 9/3/2024 | 16:11:24 | Within SL | 0.6745776968 | 0.6745776968 | ||||||
21 | f455378266625810Ak | 9/2/2024 19:50:24 | 1733376623 | Voucher Issue| Not Reflect in Checkout Page | Delivery Percentage | 16.99 | Egypt | Akamel264@gmail.com | https://drive.google.com/open?id=1nP9Y-RBw9emgBU0bnzDjg1seKXHOvyZk | OSU-Escalation//CST issue//free delivery voucher issue//Action taken//called cst and complained that he redeemed his points into a free delivery voucher and when he trying to use it//submit button not active to press on it also when he tried to use it the rst menu changed from the rst menu for the rst when he placed it without the voucher and when he tried to place the order error message appeared that not deliver to this area//handled and accepted my apologies//t-Rewards Escalations Form filled//SLA 24 hours informed//cst frustrated as he doesn't wait for 24 hours//cst good histroy//compensated with 60 EGP retention//cst asked to follow up by calling him after 24 hours and he preferred to get his points back//apologized again//handover form filled//case resolved | omnia.sakr@talabat.com | New Venture | Points added | Yes | Solved | 9/3/2024 11:41:38 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | Free delivery on El Malky | Points added successfully | rmoustafa@talabat.com | 9/3/2024 | 15:51:15 | Within SL | 0.660584838 | 0.660584838 | ||||
22 | f455378368402662no | 9/2/2024 20:05:03 | 1732189928 | Voucher Issue| Not Reflect in Checkout Page | Flat Discount | points for dominos pizza | Kuwait | noor2999xxx@gmail.com | https://drive.google.com/open?id=1esdi7AFNSxLYr07CqrKrFLzEUfQk14u_ | cst said when she try to use the voucher show for her that she was use it before and she did not use the voucher | marwa.sarhan.cs14_ddbh.ext@talabat.com | New Venture | Points added | Yes | Solved | 9/3/2024 11:58:11 | Reem | Voucher Issue| Not Reflect in Checkout Page | 1000 | Flat discounts on Domino's Pizza | Points added | rmoustafa@talabat.com | 9/3/2024 | 15:53:08 | Within SL | 0.6619027431 | 0.6619027431 | ||||
23 | f455378789612500rf | 9/2/2024 21:05:42 | 1722969157 | Can't Find Points | 0 | Oman | rfood98@gmail.com | https://drive.google.com/open?id=1POjjwoIZhZT5wEWqP7snhIW5hxcJ07s8 | the points section shows 0 however cst place orders | omar.alaa.2@talabat.com | New Venture | Case solved | Yes | Solved | 9/3/2024 12:02:31 | Reem | Can't Find Points| Tech Issue | CST updated to update the app to the latest version | rmoustafa@talabat.com | 9/3/2024 | 14:56:49 | Within SL | 0.6227873264 | 0.6227873264 | |||||||
24 | f455378806154282yd | 9/2/2024 21:08:05 | 1722617883 | Spotify Premium Subscription Issue | 500 | Oman | yd82aksnmx@privaterelay.appleid.com | https://drive.google.com/open?id=1IBnf8imLynbGSH-Qct5BBybBA45aHOz1 | Reopen: OT: Issue: CST said in feed( I never used Spotify premium but it didn’t work Resolution: As per previous agent CST never subscribed before || CST shared screenshot of the spent points || t-rewards form submitted || Informed CST that issue will be resolved within 24 hours || Info CST via email || | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/3/2024 12:10:56 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/3/2024 | 15:02:51 | Within SL | 0.6269765162 | 0.6269765162 | |||||||
25 | f455379789385532ka | 9/2/2024 23:29:40 | 1715705434 | customer cannot get Spotify premium subscription and lost points 500 points | 500 | Oman | kareem65423@gmail.com | https://drive.google.com/open?id=1ERP9PesLZeUQbmZ4Rg0eFgCxg3qiCYBH | reopen// OT// issue: CST said in feed( But Atleast I need the points to be back or the premium to work I can’t just lose 500 points for nothing. That isn’t really far after all )// CST share screenshot//resolution: filled t-reward escalation form//SLA 24 hours// info CST via mail// | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/3/2024 12:12:51 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/3/2024 | 12:43:11 | Within SL | 0.529983206 | 0.529983206 | |||||||
26 | f455379959694792ne | 9/2/2024 23:54:12 | 1733884971 | Voucher Issues| Vendor Busy | Delivery Percentage | . | Egypt | nehalessamm@gmail.com | https://drive.google.com/open?id=1WQ3fhFWlS-TVyYHBAiNU5P2doX758cB5 | OT/Loyalty program issue/ cst sent photo for voucher wallet / cst after redeemed points to voucher /rst out of delivery zone /fill t reward escalation form /cst info via mail | samehhlotfi@gmail.com | New Venture | Points added | Yes | Solved | 9/3/2024 12:34:21 | Reem | Voucher Issue| Out of Redeemed Location | 500 | Free delivery on Hamzawy | points added | rmoustafa@talabat.com | 9/3/2024 | 12:40:09 | Within SL | 0.5278793056 | 0.5278793056 | ||||
27 | f455380338787384m6 | 9/3/2024 0:48:47 | 1732398223 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | 500 points | Bahrain | m64970405@gmail.com | https://drive.google.com/open?id=1yL-wMr7HtFaqsisjEQFhC6QK6hhsTFq1 | cst redeemed the points and got a code and appeared invalid | omar.alaa.2@talabat.com | New Venture | Case solved | Yes | Solved | 9/3/2024 12:38:27 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/3/2024 | 11:49:40 | Within SL | 0.4928273958 | 0.4928273958 | ||||||
28 | f455380447323727en | 9/3/2024 1:04:25 | 1733867309 | Can't Find Points| Canceled order/ Incomplete / Successful | Kuwait | eng_mr_x@Hotmail.com | https://drive.google.com/open?id=1yV4ucmnnv46R4CQybgENso0A_UurPT4u | Customer wants the points refund | usman.hanif.mbpk.ext@gmail.com | New Venture | Points added | Yes | Solved | 9/3/2024 12:46:13 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | Flat discounts on Fleek | Points Added | rmoustafa@talabat.com | 9/3/2024 | 11:41:48 | Within SL | 0.4873578588 | 0.4873578588 | ||||||
29 | f455380593799074au | 9/3/2024 1:25:30 | 1715288804 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | 0 | UAE | auraldmalko1@gmail.com | https://drive.google.com/open?id=1wMJP7b7A8WiKuU58mZhMKO9Y1oFASc8U | mohammad.raza.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/3/2024 12:47:58 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/3/2024 | 11:22:27 | Within SL | 0.4739254977 | 0.4739254977 | |||||||
30 | f455382086123843me | 9/3/2024 5:00:24 | 1724607985 | vendor is not in the area of the cst | 500 | Egypt | menasamy2611@icloud.com | https://drive.google.com/open?id=1y6iKn-IIekFeRFwNWK4C_zyFYlZ7VJEx | OT:Loyalty program issue // Inquire not related to this order // cst complain of point is deducted and vendor is not on the app and called the cst and cst is not answer so filled t-rewards Escalations Form and cst informed problem will solved in 24 hours and cst informed via mail | abdelrahmanfci1995@gmail.com | New Venture | Points added | Yes | Solved | 9/3/2024 12:51:30 | Reem | Voucher Issue| Out of Redeemed Location | 500 | Free delivery on Shawerma And More | points added | rmoustafa@talabat.com | 9/3/2024 | 7:51:06 | Within SL | 0.3271504745 | 0.3271504745 | |||||
31 | f455382545973380ab | 9/3/2024 6:06:37 | 1733091197 | Can't Find Points | Egypt | abdelrhmanr2022@gmail.com | https://drive.google.com/open?id=1MDRrAKa36NgYMgQoWQU1D5kvzwxOT1tD | cst complained that he won 619 points from this order but they’re disappearing so that couldn’t use and sent a screenshot of points history also he did troubleshooting and same issue. filled out the tRewards Escalations Form . the cst with SLA, info the cst via mail | aidakamal46@gmail.com | New Venture | Invalid | Yes | Solved | 9/3/2024 13:05:27 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | CST updated that the points added normally for talabat mart order | Points added normally | rmoustafa@talabat.com | 9/3/2024 | 6:58:50 | Within SL | 0.2908580324 | 0.2908580324 | |||||||
32 | f455383400366435kh | 9/3/2024 8:09:39 | 1733519915 | Can't Find Points| Canceled order/ Incomplete / Successful | 0 | Jordan | khaledkhresat444@gmail.com | https://drive.google.com/open?id=11qjjGqHWbsydsva22ddZ5DODh_nrjx5w | .nursery queue // cst complains about that he did not receive the loyalty program points // cst send photo of the points and he placed 4 orders on 2 September // cst have points on 3 orders only and he placed 4 orders // filled the t rewards form to cst // info cst that i will send to relevant department and he will be contacted via mail within 24 hours //info cst during chat //info cst | fatiima88n@gmail.com | New Venture | Case escalated | Yes | Pending | 9/3/2024 23:40:48 | Osama | Can't Find Points| Tech Issue | case escalated for not adding the points for order number 1733519915 || mail sent to the user. | okhafagy@talabat.com | 9/3/2024 | 15:31:09 | Within SL | 0.6466314236 | 0.6466314236 | |||||||
33 | f455383640878935na | 9/3/2024 8:44:17 | 1732808984 | Irrelevant| Partnership Points | yes | Bahrain | najlaalmannai@gmail.com | https://drive.google.com/open?id=1YRCsqqz-0BjW5nnezVy-xO3RivhY5Zy2 | ║ 𝓞𝓣: CST complained about: as we discussed yesterday, i haf redeem spotfiy 3months free subscription but it dosent work for me and here are the dedicated points ║Picture Received ║ 𝓡𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏: as checked details║ CST never used it before║ t_Reward form filled║ 24 hours SLA ║ 𝓘𝙣𝒇𝒐 𝑪𝑺𝑻 𝒗𝒊𝒂 𝑬𝒎𝒂𝒊𝒍║ | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/3/2024 13:35:14 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/3/2024 | 4:50:57 | Within SL | 0.2020506134 | 0.2020506134 | |||||||
34 | f455384279102431mo | 9/3/2024 10:16:11 | 1732021315 | Irrelevant| Partnership Points | Yes - 500 points | Egypt | mohammadmedo43211@gmail.com | https://drive.google.com/open?id=14oJA17IuCJleZwqB9mYf7zsTWs7-kKfS | Nursery Queue // cst complained about that code of Spotify Partnership not applied and worked // cst send photo of Spotify APP error message that shown to him shown invalid code // cst not had Spotify Premium Subscription before // Ask the cst if the points have been deducted // cst said yes // cst sent screenshot from the Spent Points and Spotify App // fill out the tRewards Escalations Form // cst info | mohamedmidoalex22@gmail.com | New Venture | Case solved | Yes | Solved | 9/3/2024 13:37:23 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/3/2024 | 3:21:12 | Within SL | 0.139720162 | 0.139720162 | |||||||
35 | f455384525782755kh | 9/3/2024 10:51:43 | 1733256527 | Voucher Issues| Vendor Busy | Percentage Discount | 500 | Jordan | khaled95.m.a@gmail.com | https://drive.google.com/open?id=1jiDJw4WNMUSSa-_A1G8KLuRrq9RJsKwL | CST want returned the points back for the voucher | mariam.youssef@talabat.com | New Venture | Points added | Yes | Solved | 9/3/2024 13:42:59 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | JOD 0.6 off - Bee Snack | Points added | rmoustafa@talabat.com | 9/3/2024 | 2:51:16 | Within SL | 0.1189390162 | 0.1189390162 | ||||
36 | f455386824717708ra | 9/3/2024 16:22:46 | 628249 | Voucher Issue| Not Reflect in Checkout Page | Flat Discount | 500 | Kuwait | rahaf.98@hotmail.com | https://drive.google.com/open?id=1oaltEwsFvuCMW1r7vTOgNaSRPW9VmbDQ | Flat discounts on Karam Sweet not working | okhafagy@talabat.com | New Venture | Points added | Yes | Solved | 9/4/2024 11:15:51 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | Flat discounts on Karam Sweet | Points added | rmoustafa@talabat.com | 9/4/2024 | 18:53:06 | Within SL | 0.7868692593 | 0.7868692593 | ||||
37 | f455387043057407ni | 9/3/2024 16:54:12 | 1731794767 | CST redeemed 4000 points for 2 voucher and not working | 4000 | Jordan | nisreen1217@gmail.com | https://drive.google.com/open?id=1KceQD2sFdEwH9pyHcjbTQS0frvku1cn9 | OSU - Escalation 𝐈𝐬𝐬𝐮𝐞: CST complaints about 4000 points redeemed to 2 vouchers but not working | passant.morsy@talabat.com | New Venture | Invalid | Yes | Solved | 9/4/2024 15:00:17 | Reem | Irrelevant| Raffle Inquiry | CST updated that the points were deducted for the raffle and can not be reverted back | Raffle inquiry | rmoustafa@talabat.com | 9/4/2024 | 22:06:05 | Within SL | 0.9208907523 | 0.9208907523 | ||||||
38 | f455387189949074a. | 9/3/2024 17:15:21 | 1725377066 | Irrelevant| Partnership Points | no | UAE | a.almansoori186@gmail.com | https://drive.google.com/open?id=1wEOc4dnNLz6lePlWS2ypVmsAEiZ5Vke0 | OT: CST complained about Its telling me that the code is invalid why? ||Picture Received || Called CST: they did not had this subscription before ||Resolution: CST did not had this Spotify Premium subscription before || t reward escalation form filled || SLA 24 hours ||Info CST via email | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 11:31:24 | Reem | Spotify issue | Troubleshooting steps | CST has been updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 18:16:03 | Within SL | 0.7611409838 | 0.7611409838 | |||||||
39 | f455387334609259M. | 9/3/2024 17:36:11 | 1734630806 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | 500 | Kuwait | M.fatehalla@gmail.com | https://drive.google.com/open?id=1oQmAmy2obwGQgYOdgyMSnJwf6rSOYUgm | OSU ESCALATION: cst complaint about want his t-rewards back as he redeemed the points it gave him invalid message | maryam.diab@talabat.com | New Venture | Points added | Yes | Solved | 9/4/2024 11:37:24 | Reem | Spotify issue | Tech issue | 500 | 4 months of free Spotify Premium | Points added of spotify subscription | rmoustafa@talabat.com | 9/4/2024 | 18:01:13 | Within SL | 0.7508487037 | 0.7508487037 | ||||
40 | f455387996646296ef | 9/3/2024 19:11:31 | 1734835007 | don't have points for all his orders | Egypt | efe1474@gmail.com | https://drive.google.com/open?id=1aGzvmQtKMDgll0upV71DpLHCEtUi2SuF | cst complaints he doesn't have any points on his order//cst sent screenshot from account tab//he don't have rewards section//fill t-Rewards Escalations Form//tell cst SLA 24 hours//cst info | noureldeen.hossam.en47_bseg.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/4/2024 11:59:22 | Reem | Can't Find Points| Tech Issue | CST updated to make sure that the app is updated to the latest version | rmoustafa@talabat.com | 9/4/2024 | 16:47:51 | Within SL | 0.6999005556 | 0.6999005556 | ||||||||
41 | f455388594443982Um | 9/3/2024 20:37:36 | 1733622569 | Spotify points redeemed but code not working | 500 | Qatar | Umair Javed | https://drive.google.com/open?id=1AUIr-lv-B_x_dFM0Rw4gPdKxuFND5--G | Issue: CST said I just redeemed points for Spotify Resolution: CST sent pictures // redeemed code // not applying // called CST // CST said Kindly call at 50960014// tpro form filled // guided CST with SLA // | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 12:05:18 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 15:27:42 | Within SL | 0.6442353356 | 0.6442353356 | |||||||
42 | f45538872653402820 | 9/3/2024 20:56:37 | 1735009142 | Can't Find Points| Canceled order/ Incomplete / Successful | Egypt | 201090162697 | https://drive.google.com/open?id=1PRHBcro6Ys5U2e8dqfisc-UoiaSNvRW8 | cst complaints he ordered from talabat mart and didn't receive his loyalty points//cst send screenshot//fill t-Rewards Escalations Form//cst complaints he redeemed points for free delivery from asian house//and it duplicated 3 times//send screenshot//fill another form//tell cst SlA 24 hours//cst info | noureldeen.hossam.en47_bseg.ext@talabat.com | New Venture | Points added | Yes | Pending | 9/4/2024 12:22:58 | Reem | Voucher Issue| Not Reflect in Checkout Page | 1500 | Free delivery on Asian House | Points added for Asian corner restaurant/ and for talabat mart order/case escalated//cst updated | rmoustafa@talabat.com | 9/4/2024 | 15:26:20 | Within SL | 0.6432904861 | 0.6432904861 | ||||||
43 | f45538874935208320 | 9/3/2024 20:59:54 | 1632174404 | Irrelevant| Raffle Inquiry | Egypt | 201090162697 | https://drive.google.com/open?id=13C5Xczd8OK4SwGU4Q7xAYeEYbxMaKp9L | cst complaints he ordered from talabat mart and didn't receive his loyalty points//cst send screenshot//fill t-Rewards Escalations Form//cst complaints he redeemed points for free delivery from asian house//and it duplicated 3 times//send screenshot//fill another form//tell cst SlA 24 hours//cst info//++fill by cst number as form didn't accept cst mail //ismail.m@talabat.com | noureldeen.hossam.en47_bseg.ext@talabat.com | New Venture | Invalid | No | Solved | 9/4/2024 12:24:38 | Reem | Irrelevant| Duplicate | duplicate | Duplicate | rmoustafa@talabat.com | 9/4/2024 | 15:24:44 | Within SL | 0.642172338 | 0.642172338 | |||||||
44 | f455388876108218mo | 9/3/2024 21:18:10 | 1735086444 | Can't Find Points | . | UAE | moulayaymansbai@gmail.com | https://drive.google.com/open?id=1Hqn8q949mz9szcMnzEll8yCUXk77aOvK | Cst did not receive the points. | usman.hanif.mbpk.ext@gmail.com | New Venture | Case escalated | Yes | Pending | 9/4/2024 15:08:01 | Reem | Can't Find Points| Tech Issue | CST didn't get the points for order Domino's Pizza so case escalated and cst updated | rmoustafa@talabat.com | 9/4/2024 | 17:49:51 | Within SL | 0.7429558796 | 0.7429558796 | |||||||
45 | f455388914705440sa | 9/3/2024 21:23:43 | 1735050189 | Can't Find Points | UAE | saeedalmnhali@gmail.com | https://drive.google.com/open?id=1vBsJqjeomjqoWODufvFr8AcCC_I3nLat | cst complaint about //points does not appear to him // sent screen shot //will fill from //check trucker and no on escalate before //cst info | shahdsameh497@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 12:46:04 | Reem | Can't Find Points| Tech Issue | CST updated that he should update the app to the latest version | rmoustafa@talabat.com | 9/4/2024 | 15:22:21 | Within SL | 0.6405222338 | 0.6405222338 | ||||||||
46 | f455389561035532ad | 9/3/2024 22:56:47 | 0 | Irrelevant| Raffle Inquiry | 0 | Qatar | adamrouncivell@gmail.com | https://drive.google.com/open?id=1sr9LBxSBKxNVbm6LZn4lasKUISONPu7_ | customer name is ( Adam Rouncivell ) .. but not received anything till now | mohamed.saleh@talabat.com | New Venture | Case solved | Yes | Solved | 9/4/2024 14:57:56 | Reem | Irrelevant| Raffle Inquiry | CST updated that the amount has been added already as he is a winner in the raffle | rmoustafa@talabat.com | 9/4/2024 | 16:01:09 | Within SL | 0.6674628935 | 0.6674628935 | |||||||
47 | f455391411050810na | 9/4/2024 3:23:11 | 1734364156 | Spotify Premium issue | 500 | Qatar | nazahamina@gmail.com | https://drive.google.com/open?id=1WtycthgkO5uW-SLkXWdmrxFFpWr335Dd | Customer unable to use the voucher for the spotify premium of 4 months | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 12:52:27 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 9:29:16 | Within SL | 0.3953237963 | 0.3953237963 | |||||||
48 | f455391971898264ha | 9/4/2024 4:43:57 | 1735430359 | Voucher Issue| Not Reflect in Checkout Page | Flat Discount | 0.5 BHD | Bahrain | hamdanali234@icloud.com | https://drive.google.com/open?id=1qR-fBoP9L_eTCKotcWy5rZM8MtwHaVS4 | mohamed.abdelghaffar@talabat.com | New Venture | Points added | Yes | Solved | 9/4/2024 13:04:58 | Reem | Voucher Issue| Not Reflect in Checkout Page | 1000 | BHD 0.5 off Papa Johns. BD 0.5 off - Flip Burger | points added | rmoustafa@talabat.com | 9/4/2024 | 8:21:01 | Within SL | 0.3479294097 | 0.3479294097 | |||||
49 | f455392352230787mo | 9/4/2024 5:38:43 | 1733062384 | Irrelevant| Partnership Points | yes | Egypt | mohamedamrkh@gmail.com | https://drive.google.com/open?id=1N6OL1g798gPtgN9jZTklYOsjpjTq_onI | OT // Issue Resolution :CST share the picture ║ t reward escalation form filled ║ SLA 24 hours ║ info CST via email // | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 14:02:12 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 8:23:29 | Within SL | 0.34964 | 0.34964 | |||||||
50 | f455392980856481ab | 9/4/2024 7:09:15 | 0 | Irrelevant| Partnership Points | yes | Qatar | abdelhamidbadis00@gmail.com | https://drive.google.com/open?id=1MiLpiLs9BzTd2yrGKn8zJJcgKzMZnEbv | I redeemed Spotify premium code, but apparently it's not supported by the app, can i get assistance for this matter. | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 14:04:56 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 6:55:42 | Within SL | 0.2886768171 | 0.2886768171 | |||||||
51 | f455393393045718an | 9/4/2024 8:08:36 | 1718025627 | Irrelevant| Partnership Points | yes | UAE | anwartarabay@gmail.com | https://drive.google.com/open?id=1AvFhvSxducuSP6vSotj31gC64C8zHoBF | 𝓞𝓣/ 𝑰𝒔𝒔𝒖𝒆 : Text area: I pressed to receive a spotify voucher, the app did not show me anything. I lost 500 points║ 𝓡𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏: Checked details ║As per previous comments Customer has first subscription║ Points deducted ║apologies the CST ║T-reward escalation form filled ║𝓘𝙣𝒇𝒐 𝑪𝑺𝑻 𝒗𝒊𝒂 𝑬𝒎𝒂𝒊𝒍║ | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 14:09:12 | Reem | Spotify issue | Troubleshooting steps | Spotify issue | Troubleshooting steps | rmoustafa@talabat.com | 9/4/2024 | 6:00:36 | Within SL | 0.2504194676 | 0.2504194676 | |||||||
52 | f455393679072801si | 9/4/2024 8:49:47 | 1735489508 | Can't Find Points| Canceled order/ Incomplete / Successful | Qatar | sidramilas@gmail.com | https://drive.google.com/open?id=1TApnKZR6bGv-J5yIL02l2ndr4D_qsXBU | 𝗖𝗦𝗧 said received the order But I haven’t received any points, Can you update that please || T rewards form filled || 𝗖𝗦𝗧 email and number sidramilas@gmail.com and 33804727 || guided SLA | mohammad.raza.mbpk.ext@gmail.com | New Venture | Case escalated | Yes | Pending | 9/4/2024 15:11:05 | Reem | Can't Find Points| Tech Issue | CST updated that we have escalated the case that he didn't receive the points for his last order from tmart | rmoustafa@talabat.com | 9/4/2024 | 6:21:17 | Within SL | 0.2647841088 | 0.2647841088 | ||||||||
53 | f455394002274769mo | 9/4/2024 9:36:20 | 1727298784 | Voucher Issue| Not Reflect in Checkout Page | Lifestyle Discount | 0 | Jordan | mousasaddl36@gmail.com | https://drive.google.com/open?id=1h-zZUQpMbhwJv0SONYcucy2H8n8B5FeQ | this voucher the cst can't use it at any order and not apper to him at check out page | fekry.a@talabat.com | New Venture | Invalid | Yes | Solved | 9/4/2024 16:15:12 | Reem | Irrelevant| Not Loyalty Voucher | CST updated to check on chat or social media as it is related to marketing | Not a loyalty voucher (Marketing) | rmoustafa@talabat.com | 9/4/2024 | 6:38:52 | Within SL | 0.2769955208 | 0.2769955208 | |||||
54 | f455394323595718ft | 9/4/2024 10:22:36 | 1734128009 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | 500 points | Kuwait | ftum_92@hotmail.com | https://drive.google.com/open?id=11ExGFQESbYD7n7adxD6bWSIJGuP0Gy0K | OT | Loyalty program issue - not related to order - CST send photo from error massage that he used t pro voucher on non pro vendor - CST not member in TPRO service - as per last comment CST complains about She said 500 points were deducted and are not activated - CST send photo from history points - fill t reward escalation form-CST info via mail | ayamurad457@gmail.com | New Venture | Points added | Yes | Solved | 9/4/2024 14:25:09 | Reem | Voucher Issue| Not Reflect in Checkout Page | 1500 | Flat discounts on Lazy Cat | points added | rmoustafa@talabat.com | 9/4/2024 | 4:02:34 | Within SL | 0.1684439236 | 0.1684439236 | ||||
55 | f455394513625000ha | 9/4/2024 10:49:58 | 0 | Irrelevant| Partnership Points | yes | Jordan | hani.azizi10@gmail.com | https://drive.google.com/open?id=1aXeVdmYQstcyTkbuozfXBecI0FdxlrOF | I redeemed my points to a Spotify voucher and when I got the code and tried to put it in the website they say I doesn't work | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 14:27:26 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 3:37:29 | Within SL | 0.1510272222 | 0.1510272222 | |||||||
56 | f455394891318982de | 9/4/2024 11:44:21 | 1735184125 | Can't Find Points | 500 | Egypt | dentalife1992@hotmail.com | https://drive.google.com/open?id=1LM0qbGi3ANNe8zWXQm7PNy4LdxGRdEvn | OT: Loyalty program issue//cst said he have 500 points deducted// cst sent photo from checkout page of Points //fill t-Rewards Escalations Form//cst info by mail with SLA | ayayoussef248@gmail.com | New Venture | Points added | Yes | Solved | 9/4/2024 14:45:38 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | Free delivery on Crave | Points added | rmoustafa@talabat.com | 9/4/2024 | 3:01:17 | Within SL | 0.125890463 | 0.125890463 | |||||
57 | f455394982555671ne | 9/4/2024 11:57:29 | 1725594339 | Irrelevant| Partnership Points | 500 | Egypt | nehadarafa@yahoo.com | https://drive.google.com/open?id=1B7IgagB4LnVgR8kryjJIYqJR158vwEhl | OT .. Loyalty program issue .. as per last comment said he hadn't superscription and points deducted .. send photo for points history .. fill form .. cst info via mail | talabatcommentsscribtstcs@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 15:22:25 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/4/2024 | 3:24:56 | Within SL | 0.1423093403 | 0.1423093403 | |||||||
58 | f455395094112384ga | 9/4/2024 12:13:33 | 1734466951 | Voucher Issue| Redeemed by mistake | Lifestyle Discount | 5 AED off | UAE | gak.khatib@gmail.com | https://drive.google.com/open?id=1JDXId5CLH03Otg_UyJ99wJkxCit0-rO5 | OSU cst complaint he want to refer back his points he redeemed for 800 pharmacy // | maryam.diab@talabat.com | New Venture | Points added | Yes | Solved | 9/4/2024 15:25:21 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | AED 5 off on 800 Pharma | Points added | rmoustafa@talabat.com | 9/4/2024 | 3:11:48 | Within SL | 0.1331888657 | 0.1331888657 | ||||
59 | f455395255743403mr | 9/4/2024 12:36:50 | 1735649082 | Voucher Issue| Redeemed by mistake | Delivery Percentage | 1000 | Egypt | mrrashad6469@gmail.com | https://drive.google.com/open?id=1ef4GRQecTcQiaCVIJkJZJBx-oexuUGKt | CST want return the vouchers as points he redeemed it by mistake and didnt want it as will no use this RST // | mariam.youssef@talabat.com | New Venture | Points added | Yes | Solved | 9/4/2024 15:28:27 | Reem | Voucher Issue| Redeemed by mistake | 1000 | Free delivery on Tiko's Fried Chicken and More | Points added | rmoustafa@talabat.com | 9/4/2024 | 2:51:37 | Within SL | 0.1191771875 | 0.1191771875 | ||||
60 | f455396087898380sh | 9/4/2024 14:36:39 | 1725541335 | spotify issue | yes | Kuwait | shahisiddharth397@gmail.com | https://drive.google.com/open?id=1lGuPmfDSTVzMKgrPou2Nrbgq4VDgL_Y6 | 𝓞𝓣🙼𝑰𝒔𝒔𝒖𝒆 CST complaint about I cannot redeem this reward because its asking to add debit/ credit card which i dont have. I haven’t used the premium subscription before. My card doesn’t support international payment so i cannot use the voucher also. 🙼𝓡𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏:shared picture🙼 share screenshots of spent points 🙼treward form fill 🙼𝓘𝙣𝒇𝒐 𝑪𝑺𝑻 𝒗𝒊𝒂 𝑬𝒎𝒂𝒊𝒍🙼 | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/4/2024 15:39:58 | Reem | Spotify issue | Troubleshooting steps | troubleshooting steps sent to the cst for spotify subs | rmoustafa@talabat.com | 9/4/2024 | 1:03:19 | Within SL | 0.04396570602 | 0.04396570602 | |||||||
61 | f455396921297801aw | 9/4/2024 16:36:40 | 1732212376 | Can't Find Points | 500 | Jordan | awsadel1237@gmail.com | https://drive.google.com/open?id=1DGMq_BpLRVuVOwamVWtxiCyaupQXd6VC | Nursery Queue // cst said he received a message from us that he received 3 vouchers and he didn't find them // cst can't send photo he lost the notification // advised cst to transfer points into voucher // cst send ss for the points page // applied T Rewards form // cst info sla // cst info . ++ Nursery Queue // cst said will ask the next agent to write comment about me not helping // apologized to cst // cst info . | rowantalaat28@gmail.com | New Venture | Invalid | No | Solved | 9/5/2024 16:04:31 | Shabana | Irrelevant| Not Loyalty Voucher | Not related to loyalty | Not related | melsheikh@talabat.com | 9/5/2024 | 23:27:51 | Within SL | 0.9776734722 | 0.9776734722 | ||||||
62 | f455397007894329ru | 9/4/2024 16:49:08 | 1735891844 | Irrelevant| Partnership Points | no | Kuwait | rulaalkhadra@yahoo.com | https://drive.google.com/open?id=1lH5ZYSsletUMqZgloKbJR6H6z7zpBway | OT // Issue CST complaint about loyalty program issue //screenshot shared Resolution :check details//previous agent ask for the point history or app screenshot//CST shared//t reward foam filled//SLA guided 24 hour info CST via email // | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 15:43:25 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/5/2024 | 22:54:17 | Within SL | 0.9543665856 | 0.9543665856 | |||||||
63 | f455397128757986ab | 9/4/2024 17:06:32 | 1735176672 | Customer was not aware he was ineligible for the premium offer as he was premium before . Please refund cst 500 points | 500 | Kuwait | abalmohaisen@icloud.com | https://drive.google.com/open?id=120cV7QD7m5dHfQRmcXHWsZZRiSmin_P5 | Customer was not aware he was ineligible for the premium offer as he was premium before . Please refund cst 500 points | mohammad.raza.mbpk.ext@gmail.com | New Venture | Points added | Yes | Solved | 9/5/2024 15:55:29 | Reem | Spotify issue | Troubleshooting steps | 500 | 2 months of free Spotify Premium | points added of spotify subs | rmoustafa@talabat.com | 9/5/2024 | 22:48:56 | Within SL | 0.9506535532 | 0.9506535532 | |||||
64 | f455397206298843ah | 9/4/2024 17:17:42 | 1735754317 | Voucher Issue| Redeemed by mistake | Flat Discount | 500 | Egypt | ahmedadel30@hotmail.com | https://drive.google.com/open?id=1wXRqp560uOBpaa0lSrrULAA04CputCgH | cst wanted to get the points back | ahmed.abdelbadea.en28_bseg.ext@talabat.com | New Venture | Points added | Yes | Solved | 9/5/2024 16:01:43 | Reem | Voucher Issue| Not Reflect in Checkout Page | 500 | Free delivery on Pizza Time | Points added | rmoustafa@talabat.com | 9/5/2024 | 22:44:00 | Within SL | 0.9472271644 | 0.9472271644 | ||||
65 | f455397303282176Wa | 9/4/2024 17:31:40 | 1734983234 | Irrelevant| Partnership Points | yes | Kuwait | Wado0oha.k.s@hotmail.com | https://drive.google.com/open?id=1Q2hiWZbEVny5xIoaVd4Nop_U9LC7So4D | Offline Ticket // Issue // Please call me because i cant get a hold of you, i cant call the number u called me with. Resolution;//check details//call CST when my issue was resolved//CST shared picture of spend points and Spotify app//t reward form filled the tea, will contacted you in 24 hours//via info email | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 16:04:50 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS of spotify | rmoustafa@talabat.com | 9/5/2024 | 22:33:10 | Within SL | 0.939696875 | 0.939696875 | |||||||
66 | f455397424120718gu | 9/4/2024 17:49:04 | 1731560667 | Voucher Issue| Redeemed by mistake | Flat Discount | 2 x 7.5 QAR | Qatar | gufran_xx@hotmail.com | https://drive.google.com/open?id=1Dlw1z28X9P8XmtDFrqEtgRSPXZ6MbVt5 | customer said he wants the vouchers to be reverted as points || filled form || Informed the customer || | mohammad.raza.mbpk.ext@gmail.com | New Venture | Points added | Yes | Solved | 9/5/2024 16:25:25 | Reem | Voucher Issue| Not Reflect in Checkout Page | 1000 | QAR 7.5 off Oakberry Acai//FLAT QAR 7.5 off - Bob Burger | Points added | rmoustafa@talabat.com | 9/5/2024 | 22:36:20 | Within SL | 0.9419017245 | 0.9419017245 | ||||
67 | f455397426911227ka | 9/4/2024 17:49:29 | 1729012912 | CST unable to subscribe in Spotify premium as he already confirm that he didn't subscribe in it before | 500 | Jordan | kaleeljalal@gmail.com | https://drive.google.com/open?id=1m9ooLB3C1Y4aOARTKZjlcrHO3ubUFBOc | OT // Loyalty program issue // cst said the code does not work // cst said is not eligible // the customer didn't get the Premium Subscription // cst send photo for Spent Points and Spotify App // fill form tRewards Escalations Form // cst info via mail | hasan.jalab2001@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 16:28:52 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/5/2024 | 22:39:23 | Within SL | 0.9440214236 | 0.9440214236 | |||||||
68 | f455397776133912ha | 9/4/2024 18:39:46 | 1735655564 | customer make order and didn't receive points // | not deduct | Egypt | hagarahmedd07@gmail.com | https://drive.google.com/open?id=1a6ynJmCawHtFIK4pX4QJiKD20uXhyRGO | OT // Loyalty program issue // customer say he make order in Kheir Zaman and didn't get a points // more than 2 hour // and as per comment ( and said rider gets 5 EGP ) call rider say he take 176 not 180.51 EGP // say rider take amount minus 5 EGP // called rider again refuse to back say he didn't want amount // as per comment said KZ Cottage Cheese 250g x 3 bad taste // // customer compensated before // ask customer via mail send photo for points history // customer send it // didn't receive // fill t-Rewards Escalation Form // info sla // customer info via mail | talabatcommentsscribtstcs@gmail.com | New Venture | Case escalated | Yes | Pending | 9/5/2024 16:35:37 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | CST didn't get the points for Khier zaman order//so case escalated | rmoustafa@talabat.com | 9/5/2024 | 21:55:52 | Within SL | 0.9137928241 | 0.9137928241 | |||||||
69 | f4553979622158577z | 9/4/2024 19:06:34 | 1735315384 | Can't Find Points | 500 | Oman | 7zz2ckzzbt@privaterelay.appleid.com | https://drive.google.com/open?id=1AlyJc9tBjjhEapEsyRd32dwRtsa9Rp6G | ( Nursery Queue ) cst said that he has 500 points on talabat and he wanted to use it on Spotify // cst said that he received an error message // cst sent photos for the error message // cst left chat i called the cst on this number " 9191337187 " // cst said that he left chat by mistake // i asked the cst do you have a previous subscription in Spotify // cst said no // i filled tRewards Escalations Form // cst info with sla // cst info over the call | gehadsameh63@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 17:41:23 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS Steps of spotify | rmoustafa@talabat.com | 9/5/2024 | 22:34:49 | Within SL | 0.9408475347 | 0.9408475347 | |||||||
70 | f455397967854977mo | 9/4/2024 19:07:22 | 1650023758 | nursery queue :cst complained he didn't get the premium subscription for Spotify -points have been deducted - cst share ss the Spent Points and Spotify App - fill out the tRewards Escalations Form | 500 | Oman | mosamohammed12@gmail.com | https://drive.google.com/open?id=1pGJ8zjTuCNXFKMzxVC8tMfWJ5Twk2U2z | nursery queue :cst complained he didn't get the premium subscription for Spotify -points have been deducted - cst share ss the Spent Points and Spotify App - fill out the tRewards Escalations Form | gehad.ali8274@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 17:46:09 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/5/2024 | 22:38:47 | Within SL | 0.9435990393 | 0.9435990393 | |||||||
71 | f455397974146759mo | 9/4/2024 19:08:17 | 1736129787 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | 500 | Egypt | mohamedkassem2810@gmail.com | https://drive.google.com/open?id=198Tbf5uXlKo4QJFKFHK-pNyjsk9zSEO7 | Not related to this order // OT // Loyalty program issue // CST sent screenshot the Spent Points // As per last comment : CST had mentioned that he had redeem 500 Points to Spotify and it was not working // fill tRewards Escalations Form // CST Info Via Mail | eslamrefay7@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 17:49:30 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/5/2024 | 22:41:13 | Within SL | 0.945289919 | 0.945289919 | ||||||
72 | f455398158446412fa | 9/4/2024 19:34:49 | 1736003645 | 1736003645 CST complains this order's points is not added | Iraq | farah198666666@gmail.com | https://drive.google.com/open?id=1HFD5PP9IYVkIuv5VWeccXw43tM0ho2xh | 1736003645 CST complains this order's points is not added | asmaa.hassan@talabat.com | New Venture | Points added | Yes | Solved | 9/5/2024 16:12:23 | Shabana | Can't Find Points| Canceled order/ Incomplete / Successful | 125 | Al Jandol | Order points not added // points added | melsheikh@talabat.com | 9/5/2024 | 20:37:34 | Within SL | 0.8594171759 | 0.8594171759 | ||||||
73 | f455398171826620am | 9/4/2024 19:36:45 | 1734005701/1734806779 | Can't Find Points| Canceled order/ Incomplete / Successful | 0 | Egypt | ameer.shishtawy@gmail.com | https://drive.google.com/open?id=1RxxiowPRzyRnABsLwIpIC0eqeI5zs61Q | cst complaint that the points of the successful order not reflected 1734005701/1734806779 | maggie.iskander@talabat.com | New Venture | Points added | Yes | Solved | 9/5/2024 17:07:50 | Shabana | Can't Find Points| Canceled order/ Incomplete / Successful | 156 | Koshry Ashraf | Loyalty team // Points issue not added to order // Points added // CST informed | melsheikh@talabat.com | 9/5/2024 | 21:31:05 | Within SL | 0.8965885764 | 0.8965885764 | |||||
74 | f455398224020023fg | 9/4/2024 19:44:16 | 0 | OT // Loyalty program issue / /Issue not related to this order // as per the last comment cst had mentioned that he had redeem points to a voucher spotify and it was not working how ever it was the first time for him //cst sent a screen shoot from the redeem points // filled treward form // cst info via mail | 500 | Jordan | fgwrxmdv9j@privaterelay.appleid.com | https://drive.google.com/open?id=1s6tfgj9WYKuYt6_Fdv0gNtNqg0wuslnY | OT // Loyalty program issue / /Issue not related to this order // as per the last comment cst had mentioned that he had redeem points to a voucher spotify and it was not working how ever it was the first time for him //cst sent a screen shoot from the redeem points // filled treward form // cst info via mail | salmasayeed75@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 17:13:51 | Shabana | Spotify issue | Troubleshooting steps | Loyalty team // Spotify issue // Troubleshooting steps sent | melsheikh@talabat.com | 9/5/2024 | 21:29:36 | Within SL | 0.8955526852 | 0.8955526852 | |||||||
75 | f455398610557986be | 9/4/2024 20:39:55 | 1734897813 | OT /Loyalty program issue //its not related to this order // cst said ponits dedcuted and not get subscribe to Spotify // call cst ask cst if use ot before or no cst said not use it before and ponits deducted // fill form cst informed via email | 500 | Egypt | bebo5ever1@yahoo.com | https://drive.google.com/open?id=1qmRk2VafNHJw1OVBEXVXClQA-sGc9LC0 | OT /Loyalty program issue //its not related to this order // cst said ponits dedcuted and not get subscribe to Spotify // call cst ask cst if use ot before or no cst said not use it before and ponits deducted // fill form cst informed via email | dinaelsayedelkhodary13@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 17:15:39 | Shabana | Spotify issue | Troubleshooting steps | Loyalty team // Spotify issue // Troubleshooting steps sent | melsheikh@talabat.com | 9/5/2024 | 20:35:43 | Within SL | 0.8581398148 | 0.8581398148 | |||||||
76 | f455399033809722lo | 9/4/2024 21:40:52 | 1735337477 | Irrelevant| Partnership Points | 500 | Egypt | lolyamgad05@gmail.com | https://drive.google.com/open?id=1Dz5mZ6JKwds6xAAwo9AEHq7sn47IYnCy | OT: Cst Query Loyalty program issue // CST has been asked as per last comments if he had spotify before and to send screen shot of points deducted // CST replied didn't have spotify and send photo // Resolution: filled t-Rewards Escalations Form // info via mail he will be contacted in 24 hours // CST INFO via mail // case closed | mina.rafaat.en34_bseg.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/5/2024 17:22:04 | Shabana | Spotify issue | Troubleshooting steps | Loyalty team // Spotify issue // Troubleshooting steps sent | melsheikh@talabat.com | 9/5/2024 | 19:41:12 | Within SL | 0.8202785764 | 0.8202785764 | |||||||
77 | f455399580333912mh | 9/4/2024 22:59:34 | 4378 | Voucher Issue| Not Reflect in Checkout Page | Delivery Percentage | 500 point | Egypt | mhmdgannat@gmail.com | https://drive.google.com/open?id=1SdCphssNfKQfBKq1Evdq2AVQYiyRrsKj | cst complain that he ordered with 500 point redeemed to have a free delivery but when he received the order he pays the devilry fees // cst had no error // filled T -reward escalation form // cst info that the issue will be solved within 24 hoiurs | amgad.essam.en48_bseg.ext@talabat.com | New Venture | Points added | Yes | Solved | 9/5/2024 22:35:16 | Shabana | Voucher Issue| Not Reflect in Checkout Page | 500 | Free delivery on Bazooka | Loyalty team // voucher doesn't work // Points refunded | melsheikh@talabat.com | 9/5/2024 | 23:35:42 | Within SL | 0.983128044 | 0.983128044 | ||||
78 | f455399716101968se | 9/4/2024 23:19:07 | 1735937612 | made order missing out on 293 points | 293 | Egypt | seifa90za@gmail.com | https://drive.google.com/open?id=12LfXRdmrLW0_PxQk1h1LN4vOw8do4HjW | OT : Loyalty program issue //reopen cst sent photo said not receive the points //fill form // cst info via mail | rehabslim12@gmail.com | New Venture | Points added | Yes | Solved | 9/5/2024 22:42:07 | Shabana | Voucher Issue| Not Reflect in Checkout Page | 500 | Free delivery on Zanoni Patisserie | Loyalty team // voucher doesn't work // Points refunded | melsheikh@talabat.com | 9/5/2024 | 23:23:00 | Within SL | 0.9743078704 | 0.9743078704 | |||||
79 | f455400046933102ma | 9/5/2024 0:06:46 | 1733724423 | he didn't receive points in last order | no | Egypt | malikalkutabigo@gmail.com | https://drive.google.com/open?id=1dQoK6he307xl-IWw7vww7ixi3oWGjfqU | cst complain about he didn't get the points // he ordered 1100 egp but he didn't get the points // send photo // told him i will rais the issue to esclation team // fill t-Rewards Escalations Form// cst info | abdelaziz.mohamed.en48_bseg.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/5/2024 22:47:25 | Shabana | Can't Find Points| Canceled order/ Incomplete / Successful | Loyalty team // Points already added automatically | melsheikh@talabat.com | 9/5/2024 | 22:40:39 | Within SL | 0.944897037 | 0.944897037 | |||||||
80 | f455400141809144aa | 9/5/2024 0:20:25 | 1736579691 | Can't Find Points| Canceled order/ Incomplete / Successful | 66 | Oman | aalsalhyyn@gmail.com | https://drive.google.com/open?id=1hPAM2yyk0Z7oDAzkux2XaKI-yu7oL-Tz | OT // Loyalty program issue // cst must receive a Points // points not added // cst sent photos for points history // fill out tRewards Escalations Form // cst info via mail | ma4234184@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 22:52:56 | Shabana | Can't Find Points| Canceled order/ Incomplete / Successful | loyalty team // Points are added automatically | melsheikh@talabat.com | 9/5/2024 | 22:32:31 | Within SL | 0.9392484375 | 0.9392484375 | |||||||
81 | f455400745496644sa | 9/5/2024 1:47:21 | 1729394841 | Can't Find Points| Canceled order/ Incomplete / Successful | 135 | Egypt | sagedfawzy2018@gmail.com | https://drive.google.com/open?id=1rbXTE11c0_0qI6xG_yXwwditUGcSq-nD | CST called us to confirmed he already took the order and need to mark it as successful // we cannot do that now because monthly closer // he asked about his points 135 // please add it to him as this order consider as successful | hady.yasser@talabat.com | New Venture | Points added | Yes | Solved | 9/5/2024 23:05:11 | Shabana | Can't Find Points| Canceled order/ Incomplete / Successful | 135 | BIM | Loyalty team // Points issue not added to order // Points added // CST informed | melsheikh@talabat.com | 9/5/2024 | 21:17:50 | Within SL | 0.8873809606 | 0.8873809606 | |||||
82 | f455400818349190ha | 9/5/2024 1:57:51 | 1733336281 | Irrelevant| Partnership Points | 500 | Jordan | hamzehahmed196@gmail.com | https://drive.google.com/open?id=1aqYI1XMeJNwQxZuiL61Qh87Qn6NYfRFI | OT //Loyalty program issue // asper the last comment // cst had issue on using the code of Spotify // cst sent pic for Spotify application and used points // fill the form // cst informed via mail // Inquiry not related to order | mido.ahmed.ma96@gmail.com | New Venture | Case solved | Yes | Solved | 9/5/2024 23:08:28 | Shabana | Spotify issue | Troubleshooting steps | Loyalty team // Spotify issue // Troubleshooting steps sent | melsheikh@talabat.com | 9/5/2024 | 21:10:38 | Within SL | 0.882383669 | 0.882383669 | |||||||
83 | f455400874661227ra | 9/5/2024 2:05:57 | 1677963143 | Can't Find Points | Jordan | rakanhawatneh@gmail.com | https://drive.google.com/open?id=1wMJRyX7g5B83dZHnk8uzm6bvSWpt0R1k | OSU: cst was complaining that he dont have points on the application asked cst to send photo from account section asked the cst for photo sent mail to cst case pending for 5 minutes waiting for the photos cst sent photo so sent to form t rewards escalation sla 24 hours cst will wait | eslam.tawfik@talabat.com | New Venture | Case solved | Yes | Solved | 9/6/2024 2:12:28 | Shabana | Can't Find Points| Tech Issue | loyalty team // Voucher page error // Troubleshooting steps sent | melsheikh@talabat.com | 9/6/2024 | 24:06:31 | Exceeded SL | 1.004522118 | 1.004522118 | ||||||||
84 | f455401682241667be | 9/5/2024 4:02:15 | 1736802761 | Can't Find Points | Egypt | beshoy554@gmail.com | https://drive.google.com/open?id=1Sa5t12TIjLH_yD6vavjg30VR-ltk4M_m | cst ask about loyalty points for the order // cst info with the send the case //fill the form // cst info sla 24 hours | ahmed.ibrahim.en46_bseg.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/6/2024 2:28:17 | Shabana | Can't Find Points| Canceled order/ Incomplete / Successful | loyalty team // Points are added automatically | melsheikh@talabat.com | 9/6/2024 | 22:26:03 | Within SL | 0.9347554514 | 0.9347554514 | ||||||||
85 | f455402909546296ra | 9/5/2024 6:58:58 | 1736815694 | Can't Find Points | Egypt | radwaroro29@gmail.com | https://drive.google.com/open?id=1SG_Eu4iYetcVrp9DXYbfOZMLmo3JCg5j | abdelrahman.mamdouh@talabat.com | New Venture | Case solved | Yes | Solved | 9/6/2024 2:34:47 | Shabana | Can't Find Points| Tech Issue | Loyalty team // CST cannot find points // Troubleshooting steps sent | melsheikh@talabat.com | 9/6/2024 | 19:35:49 | Within SL | 0.8165376042 | 0.8165376042 | |||||||||
86 | f455403849140857el | 9/5/2024 9:14:17 | 1736946411 | Can't Find Points| Canceled order/ Incomplete / Successful | 439.89 | Egypt | elkomyahmed199@gmail.com | https://drive.google.com/open?id=1sMtSURtut1eWsVNKDdS74_BwoYXIV66o | OSU Escalation: • 𝐈𝐬𝐬𝐮𝐞: The 𝙲𝚄𝚂𝚃𝙾𝙼𝙴𝚁 wants to raise a complaint about Points not reflected after he made an order with 439.89 EGP • 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Called & Apologized to the 𝙲𝚄𝚂𝚃𝙾𝙼𝙴𝚁 // CST share screenshot from the earned points the points not added // fill t-rewards form // sla : 24 hours | marina.boshra@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 9:53:49 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | POints added normally for the order 1736946411 | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 24:39:33 | Exceeded SL | 1.027462257 | 1.027462257 | ||||||
87 | f455404336212384ma | 9/5/2024 10:24:25 | 1733067145 | Irrelevant| Partnership Points | 500 | Egypt | manoyounis@gmail.com | https://drive.google.com/open?id=1TaD3kHjAdGMTY00DwqmEC1jU39wbMIy_ | OT / cst complain spotify voucher not applied / cst didn't use the offer before / cst sent photo for the points history and the application / form filled / cst info with sla 24 hours / cst info via mail | abduallh.magdy.en37_bseg.ext@talabat.com | New Venture | Case solved | Yes | Solved | 9/6/2024 9:57:19 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/6/2024 | 23:32:54 | Within SL | 0.9811860764 | 0.9811860764 | |||||||
88 | f455404429704977mo | 9/5/2024 10:37:53 | 1736768019 | Can't Find Points| Canceled order/ Incomplete / Successful | cst compliant about not add points | Jordan | mohamedthebest42@gmail.com | https://drive.google.com/open?id=12pTwghW8lBAYPkC-rkMw9_9sHVpOXEd_ | ot// Loyalty program issue// cst send photo // cst compliant about not add points till now for this order 1736768019// fill t-Rewards Escalations Form // informed cst sla // cst info via mail | halamostafa7700@gmail.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:00:08 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | CST updated that the points were added successfully for the order | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 23:22:15 | Within SL | 0.9737878241 | 0.9737878241 | ||||||
89 | f455404478942593at | 9/5/2024 10:44:58 | 1726892136 | Voucher Issue| Lifestyle voucher issue | Lifestyle Discount | 4 months free Spotify premium | Qatar | atharvtyagi548@gmail.com | https://drive.google.com/open?id=1mYTkzNDRWqkjSREpFkIhZNp2uuO_s9wC | OSU Escalation: • 𝐈𝐬𝐬𝐮𝐞: The 𝙲𝚄𝚂𝚃𝙾𝙼𝙴𝚁 wants to raise a complaint about he redeem points of 4 months free Spotify but when he use the code he faced error // cst send screenshots • 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Called & Apologized to the 𝙲𝚄𝚂𝚃𝙾𝙼𝙴𝚁 //T-reward escalation form filled // sla: 24 hours // apology to the cst about the lateness | marina.boshra@talabat.com | New Venture | Case solved | Yes | Solved | 9/6/2024 10:03:45 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/6/2024 | 23:18:46 | Within SL | 0.9713713079 | 0.9713713079 | ||||||
90 | f455404748887384ho | 9/5/2024 11:23:50 | 1736989383 | Can't Find Points | Jordan | hossnii1955@gmail.com | https://drive.google.com/open?id=1imHrXPPS6vtH-memzf999GvmBBIiVp_C | razan.naser.cs35_exjo.ext@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:06:37 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally to her last order | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 22:42:47 | Within SL | 0.9463757639 | 0.9463757639 | ||||||||
91 | f455404756095833yo | 9/5/2024 11:24:53 | 1736810423 | Can't Find Points| Canceled order/ Incomplete / Successful | 227 | Egypt | yododi939393@gmail.com | https://drive.google.com/open?id=1jMTitUgms97ALiV-LbCDfkAxQRWL9zl4 | cst didn't receive point for this order | gehan.elsaid@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:09:14 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally for her orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 22:44:21 | Within SL | 0.9474676389 | 0.9474676389 | ||||||
92 | f455404976618519om | 9/5/2024 11:56:38 | 1737071847 | make a lot of orders, but the points do not increase | Kuwait | ombader.almazyd@Gmail.com | https://drive.google.com/open?id=1MZnz2o2qmBrdGp7mxipgs6_3eApD2DYU | make a lot of orders, but the points do not increase | sarahmohammed07755@gmail.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:14:46 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally for the orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 22:18:08 | Within SL | 0.929260625 | 0.929260625 | |||||||
93 | f455406150741551sa | 9/5/2024 14:45:42 | 1735838050 | Can't Find Points | Yes | Kuwait | sara.almarri.2011@gmail.com | https://drive.google.com/open?id=1hJ1ghXyXmZ5GIDz4O3BRGo6YMQvg1unL | I had 714 points and they ordered yesterday and still 714 points. It didn’t change. Can you please add the order yesterday and add my points | mohammad.raza.mbpk.ext@gmail.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:18:31 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally for the orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 19:32:49 | Within SL | 0.8144563194 | 0.8144563194 | ||||||
94 | f455406296050000ah | 9/5/2024 15:06:38 | 1737136011 | Can't Find Points | N/A | Egypt | ahmedrania047@gmail.com | https://drive.google.com/open?id=1kQUdjxdND5CTXNrjsHSbOmBSMx3z65is | CST placed orders and didn't get the points for them // escalated // SLA 24 hours | maher.ghandour@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:24:45 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally to the cst | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 19:18:07 | Within SL | 0.8042533449 | 0.8042533449 | ||||||
95 | f455406513962732mo | 9/5/2024 15:38:01 | 1690177838 | Irrelevant| Partnership Points | no | Jordan | moatazahmed2009@yahoo.com | https://drive.google.com/open?id=1vG77RSlXyvfFTE8pvS6h6U5O6v5Wp7hP | no one revert? | usman.hanif.mbpk.ext@gmail.com | New Venture | Case solved | Yes | Solved | 9/6/2024 10:28:28 | Reem | Spotify issue | Troubleshooting steps | CST updated with the TS steps of spotify | rmoustafa@talabat.com | 9/6/2024 | 18:50:27 | Within SL | 0.7850370023 | 0.7850370023 | |||||||
96 | f455406586382639ay | 9/5/2024 15:48:26 | 1737354722 | Can't Find Points | no points deducted its that no points added | Egypt | ayman_osama101@hotmail.com | https://drive.google.com/open?id=1NeKpRQp-G37pF8e5a3o6YlvDlHvUPYJF | cst complain about order 1737354722 // 1737377263 // he didn't receive loyalty points from them // info cst about the escalation SLA 24 hours // cst wants to be contacted again // cst details 01000583461 // ayman_osama101@hotmail.com // cst info // do escalation form | ahmed.mohamed.en47_bseg.ext@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:31:55 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally for the orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 18:43:29 | Within SL | 0.7801916782 | 0.7801916782 | ||||||
97 | f455406587616667nn | 9/5/2024 15:48:37 | 1737321260 | Can't Find Points | 15 KWD | Kuwait | nn57g8s2tm@privaterelay.appleid.com | https://drive.google.com/open?id=1Uad7UGXS-XJBRiJ_OuZOCWvkZrvAHgUM | Spam / Irrelevant // + Called CST // said issue with loyalty points as ordered many orders and no pints came // info Points expire in 2 months // CST said no points found in section and didn't get her points // info CST send issue and till form and will be helped in 24 hours Via E-mail // + right CD Loyalty Program Issue // put any photo as chat was spam to confirm form | bodaelnegm2020@gmail.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:38:30 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally to the orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 18:49:53 | Within SL | 0.7846437384 | 0.7846437384 | ||||||
98 | f455406661100463am | 9/5/2024 15:59:12 | 1737426311 | Can't Find Points | Qatar | amin.bootcamp@gmail.com | https://drive.google.com/open?id=14budM5E6OsBBjLYNYgfUU3wQ9d5yq2b7 | ⤹ɪꜱꜱᴜᴇ⤸: cst said a couple of days i am not receiving points for my orders ʀᴇꜱᴏʟᴜᴛɪᴏɴ: apologized cst / T-reward form filled / SLA Info cst / No further action taken CST Email ⦂ amin.bootcamp@gmail.com | mohammad.raza.mbpk.ext@gmail.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:41:09 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally for the orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 18:41:58 | Within SL | 0.7791382523 | 0.7791382523 | |||||||
99 | f455406792454167om | 9/5/2024 16:18:07 | 1737309363 | Can't Find Points | 746.78 | Egypt | omhema1608@gmail.com | https://drive.google.com/open?id=1d3jI5T6Z0QfvMYKDX9N-A39KzhQ3uM1S | cst said had an issue in her points made an order and cannot find the points /and she made trouble shooting and nothing happen /and cst sent photo /send to t-Rewards Escalations Form /and cst info by sla | habiba.ashraf.en45_bseg.ext@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 10:43:12 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added normally for the orders | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 18:25:05 | Within SL | 0.7674227315 | 0.7674227315 | ||||||
100 | f455406814504977s. | 9/5/2024 16:21:17 | 1737091888 | Voucher Issue| Not Reflect in Checkout Page | Flat Discount | loyalty points | Egypt | s.nerd@yahoo.com | https://drive.google.com/open?id=10IIUxWF3CR8Hs-YNuFBjRKruiNrHi-2f | cst complain about loyalty point nor redeem //cst send screen shot for check out page //fill t-Rewards Escalations Form//info cst will be contacted within 24 hours //cst info | arsany.labib.en45_bseg.ext@talabat.com | New Venture | Invalid | Yes | Solved | 9/6/2024 12:19:55 | Reem | Can't Find Points| Canceled order/ Incomplete / Successful | Points added for the last order | Points added normally | rmoustafa@talabat.com | 9/6/2024 | 19:58:38 | Within SL | 0.832378588 | 0.832378588 |