| A | B | C | |
|---|---|---|---|
1 | Category | Question(s) | Follow-up Questions |
2 | Why the individual left | What prompted you to begin searching for another opportunity? | Was there a specific interaction or moment that you remember as a tipping point? Do you remember the day that you decided to look for other jobs? What did that day look like? |
3 | Why the individual left | What could have been done for you to remain employed here? | If you were given a magic wand 4 months ago to make your job better, what would you change? |
4 | Why the individual left | What was your worst day on the job like? | If those three things changed, would you have stayed with the company? |
5 | Why the individual left | Why did you accept that job offer versus another? | [If they don’t have a new job lined up]: What would be the characteristics of your dream job at your dream company? |
6 | Why the individual left | What ultimately led you to accept the new position? | What are you looking forward to the most in the new position |
7 | Why the individual left | Would you recommend this company to a friend? Why or why not? | Would you be interested in or open to different positions at the company in the future? |
8 | Why the individual left | What were the three biggest challenges you experienced when working at our company? | Were there days you weren’t excited to come to work? Why was that? When did that start? |
9 | Why the individual left | When your friends/family/spouse asked about your job, what did you talk about the most? | |
10 | Why the individual left | What suggestions do you have for the company? | See categories below for follow up questions |
11 | Why the individual left | What suggestions do you have for your manager? | See categories below for follow up questions |
12 | Why the individual left | What suggestions do you have for compensation? | See categories below for follow up questions |
13 | Why the individual left | What suggestions do you have for the project distribution & team operations? | See categories below for follow up questions |
14 | Management | Management is often a key factor in an employee’s decision to leave. Were you satisfied with the way you were managed? | |
15 | Management | Describe your relationship with your manager | |
16 | Management | Did you understand your goals and how your work tied to your goals? | |
17 | Management | Did you feel like there were clear expectations set for your role? | |
18 | Management | Did you feel like you understood the decisions your manager was making? | Did you have a sense of your manager’s goals? |
19 | Management | Do you feel like your manager understood your decisions? | |
20 | Management | How frequently did you meet with your manager? | |
21 | Management | How frequently did your manager ask you questions? | |
22 | Management | How frequently did your manager give you feedback? How frequently did you give your manager feedback? | |
23 | Management | How much did your managers’ actions match their words – ex. did they do what they said they would? | |
24 | Management | Was there a specific project or task you found your manager was helpful on? Why was that? | |
25 | Management | Was there a specific project or task you found your manager was not helpful on? Why was that? | |
26 | Management | If you could change 3 things about your manager’s management style, what would they be? | |
27 | Support | Do you feel your manager gave you what you needed to succeed? | If you could design the meetings with your manager so you could be more successful in your role, what would they look like? |
28 | Support | Were there any tools, resources, or working conditions that could have been changed or improved to make your role easier? | |
29 | Support | If you could outsource 3 elements of your job, what would they be and how would you outsource them? | How would that have changed your role? |
30 | Support | What did you feel was the most important aspect of your role? What got in your way of focusing on that? | |
31 | Support | When you think of working conditions, tools, or resources that your friends or family in similar roles have, where do you think we can improve? | |
32 | Support | Do you feel you had the necessary training to be successful in your role? | If not, how could it have been better? |
33 | Support | If you could design the training for your role from scratch, what would it look like? How is that different from the training you received? | |
34 | Support | Did you feel that you were equipped to do your job well? | |
35 | Support | How can our company improve training and development programs? | |
36 | Support | What advice would you give to new hires at our company? | |
37 | Pay/compensation | How fair did you feel your total compensation package (pay + benefits + any equity) was compared to other organizations? | |
38 | Pay/compensation | Did you feel motivated by your compensation package? | Did you talk to your manager about your feelings about your compensation package? |
39 | Pay/compensation | Which benefits did you take advantage of? | |
40 | Pay/compensation | Role goals and expectations | |
41 | Pay/compensation | Do you think your job has changed since you were hired? | |
42 | Pay/compensation | Were the duties and demands of this job described accurately during the interview process? | |
43 | Pay/compensation | How reasonable or unreasonable was the workload for this role? | |
44 | Pay/compensation | How frequently were you surprised by an assignment, task, or project? | |
45 | Feedback/Recognition | Did you feel like a valuable part of the organization? | |
46 | Feedback/Recognition | When was the last time you felt proud of your work? | What was that based off of? How frequently did that happen? |
47 | Feedback/Recognition | When was the last time you felt appreciated for your work? | What happened? How frequently did that happen? |
48 | Feedback/Recognition | Did you feel your achievements were recognized throughout your employment? | |
49 | Feedback/Recognition | Did you receive constructive feedback to help you improve your performance? | |
50 | Feedback/Recognition | Did you share any of the concerns we discussed today with the company before deciding to leave? | |
51 | Feedback/Recognition | Did you share your concerns with anyone at the company prior to leaving? | |
52 | Team | What was the team atmosphere like? | |
53 | Team | How often did you see your team or have team meetings? | |
54 | Team | Who made a real difference to your employee experience, if anyone? | |
55 | Team | What advice would you like to give to your team? | |
56 | Team | Do you feel like you connected with anyone at work on a personal level? | |
57 | Team | Did you share personal details with anyone on your team? | |
58 | Team | When you needed something (information, support, a question answered) how long did it take to get that? | |
59 | Team | How comfortable did you feel with taking risks in your work? | |
60 | Team | Did you feel your team was dependable? Did they do what they said they’d do on time? | |
61 | General culture | How would you describe our workplace environment to someone considering working here? | |
62 | General culture | How would you describe the culture of our company? | |
63 | General culture | Do you have any suggestions for improving employee morale? | |
64 | Work-life balance | How many hours a week were you working on average? | |
65 | Work-life balance | How many hours a week were you thinking about work on average? | |
66 | Work-life balance | How frequently did you feel too tired or unmotivated to go to work? | |
67 | Work-life balance | Were your work thoughts more cynical or positive in an average week? | |
68 | Work-life balance | If you could name the one emotion you most associated with work, what would it be? | |
69 | General culture | How safe or unsafe was your working environment? | |
70 | General culture | What were your most stressful moments at work? In the past year? In the past month? | |
71 | General culture | Who would you speak to in the organization about your concerns? | |
72 | General culture | Have you ever experienced any discrimination or harassment within the workplace? | |
73 | General culture | Were there any company policies you found difficult to understand? | If so, how can the firm make them clearer? |
74 | Hiring | What did you like best and least about your job? | |
75 | Hiring | What was the best part of your job here? | |
76 | Hiring | What was your best day on the job like? | |
77 | Hiring | What aspects of your role here did you enjoy and value the most? | |
78 | Hiring | In your opinion, where does the organization perform well? | |
79 | Hiring | Under what circumstances, if any, would you consider returning to the company? | |
80 | Hiring | Would you consider coming back to work here in the future? | In what area or function? / What would need to change? |
81 | Hiring | Follow up with hypothetical scenarios regarding pay, perks, flexible scheduling and greater responsibilities. | |
82 | Hiring | What improvements do you suggest to make this job better, more challenging and/or more interesting? | |
83 | Hiring | How would you describe the perfect candidate to replace you? | Note: will naturally focus on personal qualities and technical abilities |
84 | Follow ups | Can you give me a specific example? | |
85 | Follow ups | Can you provide more information, such as specific examples? | |
86 | Follow ups | Anything else you’d like to add | |
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