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Research QuestionInfo NeedsQuestionRationaleNotes
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What do faculty members use CoC website for?
User's tasks & goalsHave you used CoC website recently? For what? (Show us?)
Revoke the user's memory and thoughts by recent example
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What is the relative importance of such task?
Relative importance of corresponding tasks/goals
Do you do that often? Or occaionally?
User's might feel troubled to figure out exact frequency, so a more vague binary question might be better here
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What problems exist in CoC website?Opportunities for improvementWhat kind of problems did you experience?Identify opportunities for improvement
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What do users want?User's wants & needsWhat do you like in this process? (If any)Identify users' wants and needs, and design implications
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What problems exist in CoC website?Opportunities for improvementWhat else can be better under such circumstances?Uncover less salient wants and needs from the user
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What do faculty members use CoC website for?
User's tasks & goalsWhat else do you use CoC website for?
Get a more complete picture about users' goals and behavior patterns
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What do faculty members use CoC website for?
User's experience relevant to people directory from CoC website
Have you looked at CoC people directory? For what purpose? (Only faculty? Or also staff and students?)
So far, all interviewees have mentioned this task. This set of questions serve as a reminder for guiding the user's thoughts and uncovering faculty users' information needs
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What problems exist in CoC website?Opportunities for improvementIn the people directory: What is it missing that is important to you?
Explore user's opinions about info architecture & organization
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What do faculty members use CoC website for?
User's experience relevant to finding people from CoC website
Have you searched for one specific faculty member? For what purpose?
Another common task mentioned by previous interviewees; it's put right after questions about directory, since these two tasks are different while correlated
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What is the position of CoC website in helping users find people?
User's preference?
Which one do you look at: Faculty member's personal website or individual page in CoC site? Why?
Uncover user's wants in this certain task
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What do users want?User's wants & needs
Which approach do you prefer most: Google, web navigation, or in-site search? Why?
Uncover user's wants in this certain task
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What do users want?User's wants & needsWhat kind of info do you look for in individual faculty member's page?Uncover user's info needs in this certain task
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What problems exist in CoC website?Opportunities for improvementWhat do you like and dislike about faculty member's individual page?
Facilitate the user to bring opinions, understand wants & needs
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What do faculty members use CoC website for?
User's experience relevant to people directory from CoC website
Have you looked up research info in CoC?
So far, all interviewees have mentioned this task. This set of questions serve as a reminder for guiding the user's thoughts and uncovering faculty users' information needs
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What do users want?User's wants & needs
Which approach do you prefer most: Google, web navigation, or in-site search? Why?
Uncover user's wants in this certain task
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What do users want?User's wants & needsWhat specific kind of info about research do you look for?Uncover user's info needs in this certain task
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What do faculty members use CoC website for?
User's experience relevant to people directory from CoC website
Have you looked at this research homepage? cc.gatech.edu/research
May serve as a follow-up for previous questions
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What problems exist in CoC website?Opportunities for improvementWhat do you think of photos in this research homepage?Explore opportunities for improving general page layout
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What problems exist in CoC website?Opportunities for improvementWhat do you think of navigation in this research homepage?Explore user's opinions about info architecture
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What problems exist in CoC website?Opportunities for improvementWhat other opinions do you have for research homepage?Find potentials for improvement
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What do faculty members use CoC website for?
User's experience relevant to people directory from CoC website
Have you looked at academic program info? Which specifically?
Some interviewees have mentioned this task. This set of questions serve as a reminder for guiding the user's thoughts and uncovering faculty users' information needs
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What do users want?User's wants & needs
Which approach do you prefer most: Google, web navigation, or in-site search? Why?
Uncover user's wants in this certain task
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What do users want?User's wants & needsWhat kind of info about the program do you look for?Uncover user's info needs in this certain task
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What do users want?User's wants & needs
How do you get that info? (Google, web navigation, or in-site search?) Why this/why not others?
Uncover user's wants in this certain task
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What problems exist in CoC website?Opportunities for improvementWhat do you think of photos in academic program page?Explore opportunities for improving general page layout
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What problems exist in CoC website?Opportunities for improvementWhat do you think of navigation in academic program page?Explore user's opinions about info architecture
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What problems exist in CoC website?Opportunities for improvementWhat other opinions do you have for academic program page?Find potentials for improvement
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What do faculty members want to show others about themselves?
User's wants & needsWhat did you do the last time you update your personal webpage?
Revoke the user's memory and thoughts by recent example, to lead to discussion of users' perception about their own web presence in CoC website
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How important do faculty members think of their web presence?
Relative importance of corresponding tasks/goals
Do you do that often? Or occaionally? (How important do you perceive it?)
User's might feel troubled to figure out exact frequency, so a more vague binary question might be better here
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What do faculty members want to show others about themselves?
User's wants & needsWhat kind of info do you want to show online?
users' perception about their own web presence in CoC website
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What do users want?User's wants & needs
Do you visit websites of other universities or other GT college/school/departments? (Show us?)
Lead to following questions
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What do users want?User's wants & needsFor what purpose?
Explore user's general wants and needs as faculty member
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What do users want?User's wants & needsWhat do you like and dislike about these external websites?Facilitate user to state their preferences by comparison
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