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Inbound Flight
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24 hrs before skd dep. from origin station
check if you have live animal/perishable cargo/special shipment and request out going A/C change, if necessary.
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check your passenger and cargo load and request outgoing A/c change, if necessary
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advise IOCC planned load for tomrrow flight
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12 hours before schedule of arrivalcheck flight dispalyed on MASAYA/sabre and any schedule change
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2 hours before departure of the incoming flight(for immediate turn arround) and based on the local SLA agreement for local catering companys
sent meal order to catering -3 and -30 for C- and Y class respectivly from the actual booking in the system
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after flight departed from origin
ensure seat block fro brocken seat, DHC ,and F/T, if not block it using seat block with Z entry
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send laoding plan to GHA
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hotel booking for passengers having more than 8 hours connection in ADD
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check MVT of the FLT
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inform stakeholder the estimate arrival fo the flght
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check with stakeholders as they receive GD, Pax API and Custom QR code
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6hrs to 2hrs before estiamte arrival(based on flight time)check with GHA receiving of operational messages like, MVT, LDM, CPM, FFM
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ALERT GHA for special handling if any like WCHR, STCR, VIP, perishable, HUM, DGR
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advise the arrival time fo the flight to custom, disinfection authority, catering and cleaning
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4 hours before ETA
confirm that airport fids is updated with correct arrival information
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3 hours before estimate arrival check with ATC if any change due to weather or other reasons and ensure all stakeholders are fully aware the arrival of the inbound flight
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30 minutes before arrivalensure all necessary ground equipment are ready and serviceable at the assigned parking lot, for eX: DOLLY, X-LIFT, BELT LOADER, STEPS, GPU, CONES AND ETC--
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assign two staff to collect flight document and supervise passengers deplaning and crew assistance if any and another staff at the ramp to supervisor and control the unloading process(as aplicable)
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10 minutes ensure the ground team is at their position, unloadign team with the groudn operator and serviceable bridge or serviceable step with its driver
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ensrue all areas are clean from FOD
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ensure ground staff who assist special handling passengers at the door side of the A/c
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ensure separate bus is ready for C9 passengers/VIP passengers(if deplaining by bus)
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check SAFA and spot chec list is being checked. (as applicable)
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onblockcheck chocks are in place in front and aft tyres
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open main cabin and aft cargo hold door with in 2 minutes after on chock and engine shut off
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send arrival MVT message to IOCC and downline stations.
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after door opencollect flight docuemtns from the T/L cabin crew and handed over copy cargo manifest to the ramp agent
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ensure C9 passengers board in to a separate bus not mixed with Y passengers
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unloading start from Aft Hold to maintain the A/c balance
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during unloading of cargo cross-check manifest Vs Pallet no or/and container no and tick when you received
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after finishing unloading advise the driver to take it immediately to the warehouse and handed over to the change manager with signature.
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simultaneously, we should supervise both above and below the wing process and give assistance to the crew, if any
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In btween deplaining of passengersadvise cleanign company to be ready and enter once passenger depalaining finishes
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advise catering company to be ready and unload used catering items and trolleys from the A/c cabin through the right door services.
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Advise potable water to be ready
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Advise Lavatory truck to be ready but stay far from the potable water truck
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after finsih offloading/ unloading
pass through immigration if any issue
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pass through custome and security if any issue
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go to passenger baggage collection area to see all passengers recieve their baggages(15minutes for C9 and 30minutes for Y)
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pass through GHA baggage service desk if any file create and check why they creat the file
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prepare briefing documents for the outbound flight and leave it in visible area (as aplicable)
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record the necessary data on the daily flight report
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