As of 03/31/2021: Any Veteran seeking services, please call 617-371-1800 anytime. NECHV staff will coordinate Veteran intake into our programs. In light of the COVID-19 pandemic, we are altering our intake procedure to further ensure the wellbeing of the residents and staff. NECHV cannot accept Veterans that use medical equipment such as: Oxygen, Nebulizer or a CPAP machine. Based on CDC and/or State guidelines, additional safety measures may be required. The NECHV requires everyone to wear a mask inside of the building at all times.
PROCEDURES
1) Outside Referrals: Individuals referred by other institutions (e.g. VA), must first consult with Christine Tassia, Director, Veteran 360 Behavioral Health or her designee. She can be reached at christine.tassia@nechv.org or by phone at O: (617) 371-1708 C: (781) 400-6798.
Providers can also complete this referral form electronically: "Provider Referral Form"
A NECHV staff person will call you back within one business day to discuss the referral. Please note, completion of the referral form, does not guarantee admissions.
Prior to intake, the exiting provider must provide proof of a “negative” COVID-19 test within the past 48 hours. Upon arrival, the client must be screened and cleared for entry by on-site clinical staff (Boston Health Care for the Homeless Program).
2) Walk-Ins: Prior to entry into the building intake, the client must provide proof of a “negative” COVID-19 test within the past 48 hours. The test results will be confirmed, and the client will be screened and cleared for entry by on-site clinical staff (Boston Health Care for the Homeless Program). Please note, we can only accommodate a limited number of walk-ins per day. It is always best to call to schedule. Please contact Christine Tassia at christine.tassia@nechv.org or by phone at O: (617) 371-1708 C: (781) 400-6798 to schedule.
3) Medical Monitoring: Clients approved for entry are required to meet daily with Clinic staff for health monitoring for the first five (5) business days upon entry. We have implemented internal public health and disease prevention protocols, and have incorporated aggressive administrative measures, including; eliminating visitors, restricting all but essential building access, reduced Staffing, social distancing and regular and frequent professional cleaning and sanitization to combat the potential introduction or transmission of COVID-19.

As of 03/31/2021: Most services are still available. "During this COVID-19 pandemic, the Outreach Center is not open for drop-in services. However, VTH is working to expand its services beyond its residential clients by reaching out to veterans throughout the community. VTH engages and collaborates with numerous community partners to support veterans. If you are a veteran or service provider working with a veteran that might need support, or are looking for resources or referrals, please call 508-992-5319 x123 or email info@vetshouse.org." emailed 10/26/2020 - no infections reported amongst staff or guests; have implemented strict social-distancing guidelines; require COVID-19-negative test for all new guests (not a shelter on an emergency basis); less transportation (van); but all services listed on website are current/updated (went live 3 days ago as of 10/30)