| A | B | C | D | E | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | |
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1 | Account Help | App Issues | Pay | FAQ | Active Delivery | Scheduling | Onboarding | Deactivated | Violation Dispute | Branch | Escalate | Reminders | WH Request | Access Issues | Batch Help | Spanish | DS Templates | Mass R/O | New WH | SOP | Tax Forms | DS | DO |
2 | Account Help: Transition to Cargo | App Issues: First Touch | Pay: Posted Payment | FAQ: FAQ: How Does This Work | Active Delivery : Misdelivery Correction | Scheduling: Running Late To The Warehouse | DS: Onboarding First Touch | Deactivated: Cancellation/NCNS (Eligible in 6 Months) | Violation Dispute: (First Touch) | Branch : Contacting Branch Support Directly | Escalate: To Leads | Reminders: Second Attempt Required, Signature Required | WH Request: Package Return Request | Access Issue: FOB Missing, Not Given, Fob Not Working | Batch Help: Missing Batched Package (First Touch) | Spanish: Reminders : Bringing Packages Back to the Warehouse🌟 | DS Template: DS to CS: Property Access Task | Mass R/O: ORD1 (XL) | New WH: Are You Interested? | SOP: DS Jotforms | Tax Forms: 1099 Distribution (Over $600) | DS: Wait Time Hold | DO - Cacellation: Does Not Qualify for Overfill |
3 | App Issues: Last Step | Pay: Payment Approved | FAQ: Towed/Ticketed (First Touch) | Active Delivery : Misdelivery Correction (Driver Said No) | Scheduling: When Are Blocks Released? | Onboarding - Ready to Work | Deactivated: Combination/Concessions | Violation Dispute: (Final) | Branch : Set-Up | Escalate: To Customer Support | Reminders: Early or Late Deliveries | WH Request: Sending Property Information | Access Issue: Link Code Not Working | Batch Help: How to Refresh Your Batch & Queue | Spanish: Reminders : Timeliness to Claimed Block🌟 | DS Template: Batch Misdelivery | Mass R/O:ATL3 (XL) | New WH: Intro Message (Pre Call) | SOP: Email Attachment | Tax Forms: Employment Verification | DS: After Hours Auto Reply | DO - Branch: Reapply | |
4 | App Issues: Batch Reload | Pay: Incorrect Pay Display | FAQ: Towed/Ticketed (Second Touch) | Active Delivery: Mislog (Just Delivered) | Scheduling: Why We Canceled Your Block | Onboarding: "Post Adverse"/Rejected | Deactivated: Eligible in 6 Months ( 2nd Step) | Violation Dispute: (Under Review) | Escalate: "DP Threatening Legal Action | Reminders: Returning Packages To The WH (After Hours/No DB) | WH Request: Early/Late Deliveries | Access Issue: Elevators Down | Batch Help: Batch Concerns (Too Many Packages/Too Much Driving Time) | Spanish: Reminders : Don't Go to the Leasing Office🌟 | DS Template: Update POD - Send to CX | Mass R/O:FTW1 Confirmation | Tax Forms: 1099 Distribution (Under $600) | DS : Pending Update Response | DO - Payment Confirmation | ||||
5 | App Issues: Password Reset | Pay: Base Rate and Tier Pay | FAQ: "SR" Left Over Packages | Active Delivery : Package Pickup (Just Delivered) | Scheduling: Why We Canceled Your Block With Comp | Onboarding: Applied to New WH (non-operational) | Deactivated: Inactive (6+ Months) | Violation Dispute: Revoked | Reminders: Don't Give DS Info to residents | WH Request: ETA | Access Issue: Keypad/Callbox | Batch Help: First Touch Batch Audit Help | Spanish: Reminders : Let Driver Support Know if You Don't Have all Batched Packages🌟 | DS Templates: WH TASKS | Mass R/O:ATL2 Confirmation | DS - Fountain Documents Submission | DO - Branch Account - Resolved | ||||||
6 | App Issues: Beans Feedback/Mapping Concerns | Pay: Incomplete Delivery Status (Pay not approved) | FAQ: Requesting Specific Property/Distance | Active Delivery : Package Pickup (Driver Said Yes) | Scheduling: Weather Concerns- Block Cancellation | Onboarding: Applying to be a W2 Fetch Employee | Deactivated: Deactivation/ Violation Dispute | Reminders: Return the Fob | WH Request: Claiming Block at Distant Warehouses/Can You Open Up? | Access Issue: Stuck in Elevator | Batch Help: Second Touch Batch Audit Help (Send Audit Code) | Spanish: Voluntary Deactivation (1st Step) | DS Template: CX Response | Mass R/O: ATL1 Confirmation | DS : Send to Driver Ops | DO - Ineligible for Pay. | |||||||
7 | Pay: Pay Correction Form Request | FAQ: How to Audit | Active Delivery : Package Pickup (Driver Said No) | Scheduling: Driver Arrived To Block But No Batch Available | Onboarding: Applying to become a 1099 Delivery Partner | Deactivated: Voluntary (1st Step) | Reminders : FAQ: Guests During Deliveries | WH Request: Did You Mean To Claim This Block | Access Issue: Are you still using the fob? | Batch Help: Scan-to-Deliver Won't Scan/ Manual Package Entry | Spanish: Voluntary Deactivation (2nd step & Final) | Mass R/O: Cancelation: INCLEMENT WEATHER | DS - Account Deactivated Auto-Reply | DO - Pay: System Issue | |||||||||
8 | Pay: What is extra pay | FAQ: Resident Inquiry (Not A Driver) | Active Delivery : Resident Doesn't Have All Batched Packages | Scheduling: Driver Support does not Control Schedule | Deactivated: Voluntary (2nd & Final Step) | Reminders: Advise DS if You are Missing a Batched Package(s) | Spanish: Pay Corrections🌟 | DS: FOB Pick Up Request - Payout | DO - Ineligible for Pay: Exception | ||||||||||||||
9 | Pay: Driver Base Pay Rate Concerns | FAQ: Batch Concerns (Packages & Driving Time) | Active Delivery : Resident Home/When can you reattempt? | Scheduling: Am I Still Needed (Will My Block Be Canceled?) | Onboarding: Apps Needed to Deliver | Deactivated: Delivery Partner Guideline Infractions | Reminder: Misdeliveries | WH Request: Block Confirmation (1st Step) | Access Issues: Package Return (No Dropbox) | Batch Help: Batch Size | Spanish: FAQ: Warning Question🌟 | Mass R/O: Deactivation Notice | DS: FOB Reprogramming/Swap | DO - Pay Questions: Under Review | |||||||||
10 | Pay: When will I get paid? | FAQ: Will I Be Compensated For Delivering Late? | Active Delivery: Do Not Deliver(Rescheduling) | Scheduling: Should I continue Delivering? | Onboarding: Available/Upcoming Markets | Deactivated: Deactivation/Violation Will Stand Final | Reminders: Knock/Take Your Time | WH Request: Block Confirmation (2nd Step) | Access Issues: Package Return (Dropbox) | Batch Help: Missing Batched Package, pending WH response | Spanish: Branch Set-Up🌟 | MASS R/O: XL AVAILABLE | DS: FOB Return Payout Offer | DO - Pay Questions: Straight Line Mileage | |||||||||
11 | Pay: What is extra pay | FAQ: Driver Feedback | Active Delivery: Delivery ETA | Scheduling: Driver Support Cannot Control Scheduling | Onboarding: Basic Questionnaire | Deactivated: Deactivation/ Violation Dispute after 7 Days | Reminders: Timeliness to Claimed Block | WH Request: Obtaining Information | Access Issues: Sending Property Information | Batch Help: Batch Load | Spanish: Reminders : Drivers Calling Residents🌟 | MASS R/O: XL AVAILABLE | DO - Extra Pay Cadence: Already Paid | ||||||||||
12 | Pay: Am I paid Hourly? | FAQ: Blank Message Response | Active Delivery: Leave at Door | Scheduling: No Blocks Available | Onboarding: BGC - Consent Form Not Signed | Deactivated: Deactivation/Violation Dispute | Reminders: Claiming Block At Distant Warehouses | WH Request: FOB Missing | Access Issue: Link Not Working | Batch Help: Block Feedback(Redirect to DSAT) | Spanish: Reminders : Knock/Take Your Time🌟 | Mass R/O: JAX1 Confirmation | DO - Extra Pay: Will be Paid | ||||||||||
13 | Pay: When will I get paid? | FAQ: When Will I Recieve My Batch | Active Delivery: Package Pick Up Successful | Scheduling: How To Claim Blocks | Onboarding: BGC - Consider (Within 3 Weeks) | Deactivated: Pushback - Final Response | Reminders: Extra Proof of Delivery Photos | WH Request: Batch Change Due to Late or No Arrival | Spanish: Onboarding: Driver's First Day Information🌟 | Mass R/O: Block Confirmation Network | DO - Extra Pay Guidelines: Did Not Qualify | ||||||||||||
14 | FAQ: Driver Requesting A Call For An Incident | Active Delivery: Package Pick Up Successful Final | Scheduling - Running Late to the warehouse | Onboarding: BGC - Still Processing/Pending | Reminders : 'SR' Protocol | WH Request: No Delivery Attempt/Checking In | Spanish: Reminders: Checking for Knock Preferences🌟 | Mass R/O:DEN1/2 (XL) | |||||||||||||||
15 | FAQ: Missed Call Response | Active Delivery: Damaged Package | Scheduling: How to cancel blocks | Onboarding: Checkr Support | Reminders: Checking For Knock Prefrences | WH Request: WH has missing batched package | Spanish: Active Delivery : "Can We Leave It?"🌟 | DS ATL3 Mass Confirmation SMS | |||||||||||||||
16 | FAQ: Notification Settings | Active Delivery: Package Pick Up Payout | Scheduling: Notification Received/ No Block Available | Onboarding: BGC Consider (After 3 Weeks) | Reminders: Don't go to the Leasing Office | WH Request: WH does not have missing batched package | |||||||||||||||||
17 | FAQ: DP XL | Active Delivery: Package Pick Up Payout(Common Area) | Scheduling: Driver Arrived To Block But No Batch Available | Onboarding: Documents Need Uploading | Reminders : Let DS Know if You Don't Have all Batched Packages | WH Request: Missing Package - With Another Driver | Spanish : Warehouse Request: Do You Have The Fob🌟 | ||||||||||||||||
18 | FAQ: Tow/Ticket - No Reimbursement | Active Delivery: Deactivated while Delivering First Touch | Scheduling: Recommending the Cancel Block Option | Onboarding: Driver is Stuck on the Training Video | Reminders: Drivers Calling Residents | WH Request: Available for XL? | Spanish: Warehouse Reachout: If Your Block Isn't Claimed🌟 | ||||||||||||||||
19 | FAQ: NCNS Policy Guidelines | Active Delivery: Deactivated while Delivering Second Touch | Scheduling Help: Preferred DP Metrics/Requirements | Onboarding: Driver's First Day | Reminders: Unchecking Missing Packages | WH Request: Coverage Needed | Spanish: Driver Deactivated or Warning Received Dispute🌟 | ||||||||||||||||
20 | FAQ: Do I need to clock in or out | Active Delivery: Found Unassigned Package - First Touch | Scheduling: Driver does not want to deliver past their scheduled block | Onboarding: Duplicate Application (First Touch) | Reminder: Leaving Packages Unattended | Spanish: Active Delivery : Canceled/Rescheduled: Bring Back to WH🌟 | |||||||||||||||||
21 | FAQ: Warehouse Location Selection | Active Delivery: Found Unassigned Package - Second Touch | Scheduling: DP Cargo | Onboarding: Application Submitted (Final) | Reminders: Proof of Deliver (POD) Errors/Improper Sign Out | Spanish: Active Delivery: Mislogged: Package Pickup (Just Delivered) | |||||||||||||||||
22 | FAQ: 6-hour Cancellation Policy | Active Delivery: Package Pickup Request (No Comp) | Scheduling: Block Canceled (1099 Claimed Cargo) | Onboarding: Holding - After 30 Days | Reminders: Setting Packages Down Incorrectly | Spanish: WH Request: Early/Late Deliveries | |||||||||||||||||
23 | AQ: How it Works(Cargo) | Active Delivery: Package Pickup Request-(No Longer Needed) | Onboarding: Holding - Before 30 Days | Reminders: Smart Phone Needed For Deliveries | Spanish: Warehouse Request: Did You Mean To Claim This Block🌟 | ||||||||||||||||||
24 | FAQ: Tow/Ticket - Reimbursement Approved | Active Delivery: Package Status 'OFD' (Block Ended) | Onboarding: Holding - Changing Market | Reminders : Parking | Spanish: Reminders : How to Take a 'Signature Not Required' (POD) Photo🌟 | ||||||||||||||||||
25 | FAQ: City Tow/Ticket, Fetch Cannot Reimburse | Active Delivery: ETO/ETT (Exception Tried Once/Twice | Onboarding: Just Approved 0 Days | Reminders : Fragile/Food | Spanish: Reminders: Advise DS if you are missing a Batched Package | ||||||||||||||||||
26 | Active Delivery: Resident Return Hand-off - First Touch | Onboarding: Location Selection | Reminders: Extra POD Photos | Spanish: Warehouse Request : Claiming Windows at Distant Warehouses/Can You Open it Up?🌟 | |||||||||||||||||||
27 | Active Delivery: Resident Return Hand-off - Second Touch | Onboarding: MVR - Disputed | Reminders: Fragile/Food | ||||||||||||||||||||
28 | Active Delivery: Resident Return Hand-off - Not a Fetch Package | Onboarding: MVR - Suspended | |||||||||||||||||||||
29 | Onboarding: W9, Contract, Consent | ||||||||||||||||||||||
30 | Onboarding: Welcome to Fetch | ||||||||||||||||||||||
31 | Onboarding: BGC Still Processing/ Do not Claim Blocks | ||||||||||||||||||||||
32 | Onboarding: Document Submission Error | ||||||||||||||||||||||
33 | DS Onboarding: Fountain Documents Submission |