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CertificateTechnical CertificateAssociate of Applied ScienceMOS Electives
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BOATBOATBOATBOATBOATBOATBOATBOATBOATENGLIVY BOATBOATECONMATHHUMAPHY. SCI.COMMACCTBUSNBUSIBOATBOATBOATBOAT
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PLO #101105109214218228121201216111111130Elect.XXX123XXXXXX101/102101101279101214109228
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At the completion of the program, graduates will be expected to:
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1Professionalism
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o Demonstrate professional human relations skills with integrity in the workplace to assist the completion of individual and team tasks, while promoting a positive image for the organization.XXXXXX
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o Demonstrate honest, ethical and respectful behavior with a positive attitude along with high emotional intellignece.XXXXXX
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2Communications
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o Communicates clearly and effectively verbally and in writing using appropriate media and cultural sensitivity with all stakeholders.XXXXXXX
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o Demonstrate the knowledge, skills and judgement around all communication channels in order to promote a collaborative team work environment. XXXXXXX
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3Business Operations
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o Understand general business concepts/practices to incorporate project and time management skills and coordinate daily activities, utilizing appropriate administrative office procedures to enhance the effective operation of the workplace. XXXXXXX
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o Perform and analyze office accounting tasks and activities.X
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4Criticial Thinking
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o Apply problem solving skills and techniques using analytical and critical thought processes to identify the best solutions, which meet the needs of the organizationXXXXXXXXXXXXXXXXXX
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o Analzye data, information, and graphics for solving problems while evaluating issues in order to form a judgement while conducting research, analyzing data, solving problems, evaluating the quality of solutions and reporting dataXXXXXXXXXXXXXXXXXX
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5Business Applications/Technology
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Microsoft Office Applications
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o Identify and apply current technologies and remain on the cutting edge of emerging technologies to research, create, manage, and analyze information across multiple platforms and continuously improve processes and proceduresXXXXXXXXXXXXXX
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o Utilize Microsoft Office Suite, cloud technology or other software to create, modify, update, maintain, and share business documents, presentations, tasks, projects, web pages, social media sites, and electronic files/file managment systems.XXXXXXXXXXXXXXX
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6Customer Service
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o Demonstrate the ability to provide exceptional customer service in a front office, call center, support center, dental office or medical office including the ability to resolve customer conflictsXXXXXXXX
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o Coordinate daily customer service related activities while utilizing resources, software and technologyXXXXXXXX
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7Leadership
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o Demonstrate the ability to lead others by applying leadership theories which include setting a direction/vision, leading by example and guiding people to the right activities for the organization. XXX
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o Create a positive work culture within an organization utilizing social and emotional intelligence to help motivate other towards the organizational goals.XXX
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8Teambuilding
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o Utilize team concepts/theories to facilitate a cohesive team environment while focusing on organizational goals.XXX
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o Provide administrative support for others while demonstrating the ability to work effectively as a team member/leader.XX
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