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Extended Warranty for MSI Client PCs & Hardware Peripherals
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(All MSI Desktop PCs cover 1 Time within the 1st year under Accidental Protection Plan)
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 Laptop PC Gaming Desktop PC Business Class & Small Form Factor PC All in One PC (AIO) Computer Monitor
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Gaming Desktop PCTotal Years CoveredMFG Part No.Warranty Coverage IncludedDepot RepairOnsite ServiceAccidental ProtectionAdvanced ReplacementMSRPVolume discount AvaiableUPC Code
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3 ETWDT2YMSI 3rd year extended MFG repair warranty for Gaming Desktop PC√$159824142367667
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3 ETWDT3YOSMSI 3rd year extended MFG repair warranty with Onsite services for Gaming Desktop PC√$179824142367681
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1 ADPGDT1YMSI 3rd year extended MFG repair warranty with Accidental Coverage for Gaming Desktop PC√$99824142370001
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3 ADPGDT3YMSI 3rd year extended MFG repair warranty with Accidental Coverage for Gaming Desktop PC√$299824142370018
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Business Class & SFF Desktop PCTotal Years CoveredMFG Part No.Warranty Coverage IncludedDepot RepairOnsite ServiceAccidental ProtectionAdvanced ReplacementMSRPVolume discount (10+ units)UPC Code
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1ETWDT1YOSMSI 1year extended MFG repair warranty with On-site service for Business SFF Desktop PC√$79$10.00824142298046
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1ADPDT1YMSI 1 MFG repair warranty with Accidental Protection Coverage service for Business SFF Desktop PCs√$49$5.00824142298107
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3ETWDT3YOSMSI 3rd year extended MFG repair warranty with On-site service for Business SFF Desktop PC√$89$20.00824142298060
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3ADPDT3YMSI 3rd year extended MFG repair warranty with Accidental Protection Coverage service for Business SFF Desktop PC√$89$15.00824142340608
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Cubi NUC PCs3ARDT3YMSI 3rd year extended MFG repair with Advance Replacement warranty for Cubi NUC PCs√$49NA824142340608
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All in One Desktop PC ( AIO )Total Years CoveredMFG Part No.Warranty Coverage IncludedDepot RepairOnsite ServiceAccidental ProtectionAdvanced ReplacementMSRPVolume discount (10+ units)UPC Code
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1ETWDT1YOSMSI 1year extended MFG repair warranty with On-site service for Business SFF Desktop PC√$79$10824142298046
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1ADPDT1YMSI 1 MFG repair warranty with Accidental Protection Coverage service for Business SFF Desktop PCs√$49$5824142298107
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3ETWDT3YOSMSI 3rd year extended MFG repair warranty with On-site service for Business SFF Desktop PCs√$89$20824142298060
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3ADPDT3YMSI 3rd year extended MFG repair warranty with Accidental Protection Coverage service for Business SFF Desktop PCs√$99$15824142298121
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Laptop PCTotal Years CoveredMFG Part No.Warranty Coverage IncludedDepot RepairOnsite ServiceAccidental ProtectionAdvanced ReplacementMSRPVolume discount (10+ units)UPC Code
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1ADPNBS1YMSI 1 year Accidental Protection Repair warranty for Laptop PCs√$69NA824142190333
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1ETWNBS1YOSMSI 1 year MFG repair warranty with On-site Service for Laptop PCs√$69824142277720
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3ETWNBS2YMSI 3rd year extended MFG repair warranty for Laptop PCs√$39824142164662
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3ETWNBS3YOSMSI 3rd year extended MFG repair warranty with On-site Service for Laptop PCs√$79824142277720
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3ADPNBS3YMSI 3rd year extended MFG repair warranty with Accidental Protection Coverage for Laptop PCs√$79824142277720
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3ADPNBS3YOSMSI 3rd year extended MFG repair warranty with On-site & Accidental Protection Coverage for Laptop PCs√√$149824142367643
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MonitorTotal Years CoveredMFG Part No.Warranty Coverage IncludedDepot RepairOnsite ServiceAccidental ProtectionAdvanced ReplacementMSRPVolume discount (10+ units)UPC Code
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3ADEPROMNT3YMSI 3rd year extended MFG repair warranty with Rapid Advanced Replacement Service for PRO Display Monitor√$79.99NA824142342473
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MSI 5th year extended MFG repair warranty for Modern Display Monitor√$99.99824142344774
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5ETWPROMNT2YMSI 5th year extended MFG repair warranty for PRO Display Monitor√$29.99824142344781
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MSI Extended Warranty Coverages
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MSI Extended Warranty Coverage Terms and Condition: MSI extended warranty is valid for the country of warranty purchased & sreserves the right to update or modify these terms and conditions. f you purchased extended warranty through a third party service provider, please contact your re seller or whomever you purchased the extend warranty directly from. They will provide you instructions on how to submit your warranty support beyond our standard warranty coverage period. To verify if you have purchased MSI extended warranty, you can check your invoice if any of the below MSI warranty Part No. or reference number were included. MSI Reserves the right to replace defective parts with different compatible of equal or newer models comparable to your original purchased products or parts.
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You may purchase extended warranty within 30 days from your original product purchase date by contacting MSI or your authorized re-seller where you purchased the MSI products from within 30 days. Just reference to below part number when contacting us or your re seller. In the event that you are experiencing the same or different issue with your products, MSI shall warrant and make all attempt to solve or fix your products as long as your extended warranty period is in effect. MSI shall replace equal or new products if your product cannot be fixed or solved by our service center.
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This limited warranty applies only to selected MSI branded laptops*, and all accessories that are built in or onto the base unit. This includes parts or accessories that are required for regular operation of the unit and shipped with the unit at the point of sale. The following items (inclusive but not limited to) are covered under this warranty. CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO DEVICES, OPTICAL DRIVES, LCD, Wireless Module, Bluetooth Module (if any), built-in buttons, built-in webcam, AC/DC POWER CORD. Accidental Damage Coverage only applies to MSI branded laptops* which was purchased in the United States. This warranty policy DOES NOT apply to MSI Netbook (WIND), barebone, whitebox, or OEM products. MSI will either repair the original parts with new or reconditioned parts, or replace the notebook with one which is defined by MSI technician as a fully functional equivalent model.
Customer pays one-way shipping; MSI will cover the cost of shipping the laptop back to the customer.Accidental Damage Coverage only applies to the original owner and is not transferable.
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MFG Depot Repair Services:Your products must be sent to our service department after our technical support service representive confirmed it is defective or not in properworking condition or met our limited warranty coverages. MSI service repair center shall make best effort to repair and test your products within reasonable time after receiving your return item and shall make best effort to ship back your products within 48 hours of completion.
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Onsite Services:Upon submitting requests for support and speak to our technical support service team member, MSI will assign an onsite technical service staff to arrive at your facility within 48 hours to trouble shoot and repair your products. In the event hardware parts are not available, we may ask your additional time for the parts to be shipped and will complete the service.
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Accidental Protection Coverage:Accident Protection Coverages shall cover any damage cause by unintentional act to your products:
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What is covered:
- Liquid spilled
- Drops, falls, and other collisions
- Electrical surge
- Damaged or broken LCD due to a drop or fall		What’s not covered:
- Cosmetic damages (scratches, dents, etc.)
- Lost, stolen, incorrect or inadequate custom installations
- Intentional damage
- Recovery or transfer data
- Natural disaster or fire
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Advanced Replacement Services:MSI shall ship product of the same model or equivalent in the event we do not have the same model upon your acceptance within 48 hours once confirmed by our servivce department of your product non working status. Before MSI ships out a replacement, a completed credit card authorization form is required to permit a hold on your credit card for an amount based on the curvent value or MSRP of your product. The defective product must be returned to MSI within 14 days after receiving the replacement, or it will be subject to charges for the full value of the replacement product. MSI also reserves the right to enforce the pre-authorized credit card charge in the event that the received product is determined as customer induced damage. In the case of End of Life (EOL) or out-of-stock products, MSI will, at its sole discretion and remedy, provide a product of equal or greater value and/or specification in
accordance with partners’ agreement.
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Limited Warranty exclusion of coverages:
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Warranty Exclusions The following circumstances excluded from warranty coverage • Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors. • Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes • Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products • Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment. • Internal or external consumable items of the product itself such as battery, earphone, etc. • Accessories or packing material such as boxes, user manual, etc.,
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RMA process guide line
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• When defective suspected and found, please reach out to MSI customer service department to provide trouble shooting for reported issue remotely first.
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Repair Service Center Ship to location:
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MSI Computer Corp.
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Address: 902 Canada Court
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City of industry, CA 91748
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TEL (Repair) : 1-888-447-6564
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Working Hours: Mon-Fri 9:00AM - 5:00PM PST
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• If issues are identified and qualified for advanced replacement warranty, customer has to submit the “RMA request form” along with the “Credit Card Authorization” in below link. Upon receive both forms, RMA department will send out a refurbished unit with return label included. Please kindly allow 1-2 days to process.
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https://service.msicomputer.com/msi_user/support/rma_advance_form.aspx
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• After successfully replaced the working unit. Please pack well the defective unit with return label pasted outside the box and send back to MSI.
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Additional disclaimer:
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• We reserve the right to add or modify any of the Advanced Replacement Warranty terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion.
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• Any changes or modification will be effective immediately upon posting of the revisions on the Sites.
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• Reject Advanced Replacement Warranty service for any requests that don’t meet the criteria.
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• Users have to return within 10 working days, or the credit card will be charged.
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• If we receive a non-MSI product or not the right product, the credit card will be charged. Only ship items and quantity that are specified in the RMA documents.
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• To use of any shipping courier other than the MSI provided will be at the customer’s expense and will not be reimbursed.
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• MSI is not responsible or liable for product damaged, lost, or stolen during transit, and before receipt at MSI RMA department.
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• Alaska, Hawaii, Puerto Rico, Virgin Islands do not qualify for this warranty option.
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Should you have questions about customer service, please kindly contact us at: USProservice@msi.com or visit us at www.msiproservice.com
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