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Collected data types
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Data TypeDefault / OptionalData linked to the userTrackingPurpose<NSPrivacyCollectedDataTypePurposes> value
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NameOptionalYesNoThe name can be optionally collected to identify chats within Zendesk.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Email AddressOptionalYesNoThe e-mail address can be optionally collected to identify tickets and chats within Zendesk.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Phone NumberOptionalYesNoThe phone number can be optionally collected to identify chats within Zendesk.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Photos or VideosOptionalYesNoAttachments can be added to users chats.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Audio DataOptionalYesNoAttachments can be added to users chats.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Other User ContentOptionalYesNoAttachments can be added to users chats.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Browsing HistoryOptionalYesYesThe ‘Visitor Path’ can be set by integrators to list the end user’s recently visited screens before starting a conversation.NSPrivacyCollectedDataTypePurposeAppFunctionality
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User IDDefaultYesNoThe user identifier is used to differentiate clients to the chat backend.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Device IDDefaultYesYesThe 'machine ID' is used to differentiate clients to the chat backend.NSPrivacyCollectedDataTypePurposeAppFunctionality
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Other Diagnostic DataDefaultYesNoThe SDK's User-Agent header identifies the version of the SDK, the version of the OS, and the type of the SDK.NSPrivacyCollectedDataTypePurposeAnalytics
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Usage of required reason APIs
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Required reason APIsReason code
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System boot time APIs35F9.1, 8FFB.1
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File timestamp APIsDDA9.1, C617.1, 3B52.1, 0A2A.1
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Disk space APIsE174.1
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User defaults APIsCA92.1, C56D.1, AC6B.1
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