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Statista Market Insights
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Market:
Software - Enterprise Software - Customer Relationship Management Software
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Region:ASEAN
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Currency:USD
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Link:
https://www.statista.com/outlook/tmo/software/enterprise-software/customer-relationship-management-software/asean?currency=USD
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Created:
03/10/2024
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MARKET DEFINITION
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Definition: The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business. Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription. Additional Information: The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Key players in this market include Salesforce, SAP, Adobe, and Oracle. For more information on the displayed data, use the info button right next to the boxes.
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IN-SCOPE/OUT-OF-SCOPE
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In-scope
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■ Sales applications, such as Zendesk Sell, LinkedIn Sales Navigator, and HubSpot Sales
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■ Marketing applications, such as Keap, ActiveCampaign, and Constant Contact
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■ Contact center applications, such as CloudTalk, Google Cloud Contact Center AI, and Talkdesk
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■ Customer service applications, such as Zendesk, Freshdesk, and Salesforce
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Out-of-scope
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■ CRM analytics, such as Tableau, Microsoft Power BI, and SAS Customer Intelligence
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■ Custom applications, such as Sphinx Solutions, CHI Software, and Intellectsoft
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REPORTS
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Russia-Ukraine War and Market Outlooks 2022
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Enterprise Software: market data & analysis
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Marine Flottenkommando - Jahresbericht 2009
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Enterprise software
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Software: market data & analysis
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