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CCM Environments and the Bridge: Access and User Support
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February 2023
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System/EnvironmentWhat it's used for/where to accessContains PHI?Website address to access this environmentUsernamePassword resets, questions about the system, or avenue to report issues/bugsThings to remember when calling the Provider Services Call Center about the CCMObtaining/Changing/Revoking User Access (all environments/systems)Password Resets (All environments/systems)
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CCM Train EnvironmentThis is the "sandbox" where case managers can go to learn how the system works, using made up information for learning purposes. The login web address for Train is different than the login/web address for CCM Production and the Bridge. This link is different from the website where recorded trainings are administered.Nohttps://home.co-meupsuat.coxix.gainwelltechnologies.com/home/Username is the same as case managers’ existing Bridge username.Through March 31 2023: Case managers may join the standing Teams Meeting Link to receive live support Monday through Friday from 10:00 AM – 2:00 PM MT, or email COMMIT_HelpDesk@gainwelltechnologies.com for questions about access (including password resets). TBD, 2023: Provider Services Call Center, 1-844-235-2387. 1) Always have the agency's Program Provider ID or National Provider ID, ready when calling. This can be found in the "Provider ID" field of every PPA created by that agency in the Bridge, or is the ID used by agencies to bill Medicaid/Health First Colorado. 2) Upon connecting, case managers must say “case manager” to the virtual agent to ensure correct routing to the right call agent. 3) Record every contact tracking number (CTN), the time, and the name of the agent for each call made, and record any instructions on any request to follow up, to include the time and date users are to call the Provider Services Call Center back.All users needing access to any Department system must submit a 3rd Party System Access Form. The most up-to-date form, can be found here. (CCM Access is on page 5) Instructions on how to complete and submit a completed form can be found on this page.Reset Option #1: Email COMMIT_HelpDesk@gainwelltechnologies.com, for resets, and include your username when emailing. All reset passwords expire after 24 hours; or Reset Option #2: Contact the Provider Services Call Center at 1-844-235-2387. Helpful Hint: When first given access to either environment, click on "Account Management" then "My Information" to set up a "Security Question & Answer" to minimize need for contact with support staff.
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CCM Production Environment This is the environment where live member data exists and case managers are to perform and record activities related to case management. At Go Live, to access, use the same log in url, username, and password as the Bridge.Yeshttps://home.co-meups.coxix.gainwelltechnologies.com/home/#Username is the same as case managers’ existing Bridge username.TBD, 2023: Provider Services Call Center, 1-844-235-2387
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The Bridge The same system case managers use, and will continue to use, for PPA/PAR creation. No change to the url, username, or password at Go Live.Yeshttps://home.co-meups.coxix.gainwelltechnologies.com/home/Existing Bridge username.No change from current practice: CCMHelpDesk@gainwelltechnologies.com (technical support only); or COMMIT_HelpDesk@gainwelltechnologies.com (password resets only).N/A
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