| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | |
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1 | Group Name | Question | Question Description | Image | Yes | No | Not Available | Not Consistent | |||||||||||||||||
2 | PUBLIC AREA - Lobby Entrance (Exterior Appearance) | Are the building entrances clean, parking lots and gravel areas free of weeds and trash? | 1 | 1 | 0 | 0 | |||||||||||||||||||
3 | PUBLIC AREA - Lobby Entrance (Exterior Appearance) | Is all exterior signage, canopies, and lighting in excellent condition, firmly attached, clean, and well-maintained, free from cobwebs ? | 1 | 1 | 0 | 0 | |||||||||||||||||||
4 | PUBLIC AREA - Lobby Entrance (Exterior Appearance) | Does the landscaping appear clean, well-maintained, and free of overgrown vegetation?Are trees trimmed correctly, and are there any dead trees present? | 1 | 1 | 0 | 0 | |||||||||||||||||||
5 | PUBLIC AREA - Lobby Entrance (Exterior Appearance) | Are sidewalks and borders clean, properly edged, and free of obstructions and in good repair? Are ramps and other accessibility features in good condition | 1 | 1 | 0 | 0 | |||||||||||||||||||
6 | PUBLIC AREA - Lobby Entrance (Exterior Appearance) | Are driveways, walkways, and drop-off areas sufficiently lit, clean, and well-maintained? Are they free of debris, litter, cigarette butts, and other obstructions? | 1 | 1 | 0 | 0 | |||||||||||||||||||
7 | PUBLIC AREA - Lobby Entrance (Exterior Appearance) | Is the carpet placemat at the entrance in good condition, with no visible wear and tear or discoloration? and proper size to filter the dust | 1 | 1 | 0 | 0 | |||||||||||||||||||
8 | PUBLIC AREA - Lobby ( Overall Ambiance ) | Is lobby furniture and fixtures clean, organized, and in good condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
9 | PUBLIC AREA - Lobby ( Overall Ambiance ) | Are all desks and sofas in public view presentable, approachable, clean, and in excellent condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
10 | PUBLIC AREA - Lobby ( Overall Ambiance ) | Are walls, skirting, and edges clean and debris-free? Are all signage and displays in good condition, free from chipping or damage? | 1 | 1 | 0 | 0 | |||||||||||||||||||
11 | PUBLIC AREA - Lobby ( Overall Ambiance ) | Are hard floors clean, dust-free, and free of smears? | 1 | 1 | 0 | 0 | |||||||||||||||||||
12 | PUBLIC AREA - Lobby ( Overall Ambiance ) | Does the lobby feel fresh and inviting, with appropriate and effective air fresheners? | 1 | 1 | 0 | 0 | |||||||||||||||||||
13 | PUBLIC AREA - Lobby ( Overall Ambiance ) | Have all the maintenance issues in the lobby been reported to maintenance complete with the work order | 1 | 1 | 0 | 0 | |||||||||||||||||||
14 | Public Area Restroom - Overall Cleanliness & Condition: | Upon entry - Does the restroom appear clean and well-maintained? Is it free of unpleasant odors and excessive dust? | 1 | 1 | 0 | 0 | |||||||||||||||||||
15 | Public Area Restroom - Overall Cleanliness & Condition: | Are all doors, floors, and walls clean, sanitized, and free from visible dirt, grime, and damage? | 1 | 1 | 0 | 0 | |||||||||||||||||||
16 | Public Area Restroom - Overall Cleanliness & Condition: | Are all surfaces (walls, ceilings, fixtures) free from dust, cobwebs, and signs of neglect? | 1 | 1 | 0 | 0 | |||||||||||||||||||
17 | Public Area Restroom - Overall Cleanliness & Condition: | Are all fixtures (toilets, urinals, sinks, mirrors) in good working order, free from leaks, drips, and obstructions? | 1 | 1 | 0 | 0 | |||||||||||||||||||
18 | Public Area Restroom - Overall Cleanliness & Condition: | Are toilets and urinals clean, sanitized, and free from stains, scale, and mold? | 1 | 1 | 0 | 0 | |||||||||||||||||||
19 | Public Area Restroom - Overall Cleanliness & Condition: | Are toilet seats and covers clean, in good condition, and properly positioned? and Is extra toilet paper available and in good condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
20 | Public Area Restroom - Overall Cleanliness & Condition: | Are all toilet seat bumpers in good condition and free from mold? | 1 | 1 | 0 | 0 | |||||||||||||||||||
21 | Public Area Restroom - Overall Cleanliness & Condition: | Are sinks clean and free from streaks, smudges, and hair? | 1 | 1 | 0 | 0 | |||||||||||||||||||
22 | Public Area Restroom - Overall Cleanliness & Condition: | Are faucets and drains clean and functioning properly? | 1 | 1 | 0 | 0 | |||||||||||||||||||
23 | Public Area Restroom - Overall Cleanliness & Condition: | Are mirrors spotlessly clean and free from streaks, smudges, and fingerprints? | 1 | 1 | 0 | 0 | |||||||||||||||||||
24 | Public Area Restroom - Overall Cleanliness & Condition: | Are soap dispensers, hand dryers, paper towel dispensers, and toilet paper dispensers adequately stocked and functioning properly? | 1 | 1 | 0 | 0 | |||||||||||||||||||
25 | Public Area Restroom - Overall Cleanliness & Condition: | Are feminine hygiene product receptacles available and adequately stocked in female restrooms? | 1 | 1 | 0 | 0 | |||||||||||||||||||
26 | Public Area Restroom - Overall Cleanliness & Condition: | Are tiles and grout clean and free from mold, mildew, and discoloration? | 1 | 1 | 0 | 0 | |||||||||||||||||||
27 | Public Area Restroom - Overall Cleanliness & Condition: | Have all tile surfaces been thoroughly cleaned and dried? | 1 | 1 | 0 | 0 | |||||||||||||||||||
28 | Public Area Restroom - Overall Cleanliness & Condition: | Are exhaust fans operating effectively and free from obstructions? | 1 | 1 | 0 | 0 | |||||||||||||||||||
29 | Public Area Restroom - Overall Cleanliness & Condition: | Have all maintenance issues related to the restroom been reported to the appropriate maintenance department with work orders? | 1 | 1 | 0 | 0 | |||||||||||||||||||
30 | Guest Elevator-Overall Condition & Cleanliness: | Is the elevator environment comfortable, clean, and well-maintained? Is it free from lingering odors? and Is the temperature comfortable for guest? | 1 | 1 | 0 | 0 | |||||||||||||||||||
31 | Guest Elevator-Overall Condition & Cleanliness: | Are mirrors, brush, trim, moldings, and handrails clean, polished, and free from fingerprints and stickiness?And ceilings free from dust and dead insects? | 1 | 1 | 0 | 0 | |||||||||||||||||||
32 | Guest Elevator-Overall Condition & Cleanliness: | Elevator Directory is a clear and up-to-date elevator directory installed within the elevator?and elevator stickers (inside and outside) consistent with brand specifications, clean, free from scratches and tears? | 1 | 1 | 0 | 0 | |||||||||||||||||||
33 | Guest Elevator-Overall Condition & Cleanliness: | Promotional Materials: If applicable, are any in-elevator promotional materials in good condition, clean, and up-to-date? | 1 | 1 | 0 | 0 | |||||||||||||||||||
34 | Guest Elevator-Overall Condition & Cleanliness: | Are floors, walls, skirting, and edges clean and debris-free? | 1 | 1 | 0 | 0 | |||||||||||||||||||
35 | Guest Corridors - Overall Condition & Cleanliness: | Is the corridor environment comfortable, clean, and fresh in appearance?Is the temperature comfortable for guests? | 1 | 1 | 0 | 0 | |||||||||||||||||||
36 | Guest Corridors - Overall Condition & Cleanliness: | Is the entire corridor floor clean and free from debris, dust, and cobwebs?Are corners and edges of the carpet/flooring thoroughly cleaned? | 1 | 1 | 0 | 0 | |||||||||||||||||||
37 | Guest Corridors - Overall Condition & Cleanliness: | Is the flooring (carpet or other materials) in good repair, free from stains, and free from lingering odors? | 1 | 1 | 0 | 0 | |||||||||||||||||||
38 | Guest Corridors - Overall Condition & Cleanliness: | If applicable, are plants in the corridors regularly watered, maintained (pruned, dry leaves removed), and free from pests? | 1 | 1 | 0 | 0 | |||||||||||||||||||
39 | Guest Corridors - Overall Condition & Cleanliness: | Are all decorative elements (lights, picture frames, glass features) clean and free from dust, smudges, and fingerprints? | 1 | 1 | 0 | 0 | |||||||||||||||||||
40 | Guest Corridors - Overall Condition & Cleanliness: | Are water dispensers in the corridor clean, functioning properly, and equipped with a water-resistant underliner? And is hot water turned off at the water dispenser? | 1 | 1 | 0 | 0 | |||||||||||||||||||
41 | Guest Corridors - Overall Condition & Cleanliness: | Are "No Plastic Bottle" posters displayed prominently and in accordance with brand standards? | 1 | 1 | 0 | 0 | |||||||||||||||||||
42 | Guest Corridors - Overall Condition & Cleanliness: | Is the emergency staircase clean and well-maintained (staircase trim, moldings, and handrails spotlessly clean and in good condition? And can be open from guest corridors only | 1 | 1 | 0 | 0 | |||||||||||||||||||
43 | Guest Corridors - Overall Condition & Cleanliness: | Have all maintenance issues related to the corridors been reported to the maintenance department with work orders | 1 | 1 | 0 | 0 | |||||||||||||||||||
44 | ROOML - Entrance | Door Condition:Are guest room doors clean, free from marks, dust, and lint? free from scratches, chips, cracks, and stains? | 1 | 1 | 0 | 0 | |||||||||||||||||||
45 | ROOML - Entrance | Do doors open and close smoothly? And are all light switches functioning properly? | 1 | 1 | 0 | 0 | |||||||||||||||||||
46 | ROOML - Entrance | Does the room feel clean and fresh upon entry? Is the air quality good? | 1 | 1 | 0 | 0 | |||||||||||||||||||
47 | ROOML - Entrance | Is the security door latch functioning correctly? and the doorlatch notification sticker visible on the door, with English as the primary language and local language as secondary?Are safety information, room fire exit plans, and evacuation procedures clearly displayed | 1 | 1 | 0 | 0 | |||||||||||||||||||
48 | ROOML - Entrance | Is a Qiblat sign available on the ceiling, adhering to brand standards? | 1 | 1 | 0 | 0 | |||||||||||||||||||
49 | Room Wardrobe - Contents & Condition | The 6 hangers available, as per brand standards? | 1 | 1 | 0 | 0 | |||||||||||||||||||
50 | Room Wardrobe - Contents & Condition | Is a clean laundry basket and laundry bill available, as per brand standards? | 1 | 1 | 0 | 0 | |||||||||||||||||||
51 | Room Wardrobe - Contents & Condition | Are two pairs of slippers available (male size 44 and female size 39), clean, and in perfect condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
52 | Room Wardrobe - Contents & Condition | Is the digital in-room safe in good working order, clean, and accessible? | 1 | 1 | 0 | 0 | |||||||||||||||||||
53 | Room - Bed Room -Overall Condition | Are ceilings, walls, wall vents, panels, and baseboards spotless, free from dust, fingerprints, and smudges? | 1 | 1 | 0 | 0 | |||||||||||||||||||
54 | Room - Bed Room -Overall Condition | Are floors/carpet/tiles spotlessly clean and free from damage (holes, chips, tears, split seams, peeling)? | 1 | 1 | 0 | 0 | |||||||||||||||||||
55 | Room - Bed Room -Overall Condition | Is the room temperature comfortable, and is it free from odors? | 1 | 1 | 0 | 0 | |||||||||||||||||||
56 | Room - Bed & Bedding | Is the bed made neatly and properly, with clean linens free from stains, tears, and holes? | 1 | 1 | 0 | 0 | |||||||||||||||||||
57 | Room - Bed & Bedding | Is the duvet cover set up according to brand standards? Do not tug in | 1 | 1 | 0 | 0 | |||||||||||||||||||
58 | Room - Bed & Bedding | Are pillows the correct size (50x90cm) and in good condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
59 | Room - Bed & Bedding | Are pillow protectors available for all pillows and are they waterproof? | 1 | 1 | 0 | 0 | |||||||||||||||||||
60 | Room - Furniture & Fixtures: | Are all furniture pieces (luggage rack, bench, desk) clean and in perfect condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
61 | Room - Furniture & Fixtures: | Are blackout drapes and shades/blinds of excellent quality, covering all windows/glass areas effectively?Are drapery cords and springs functioning properly? | 1 | 1 | 0 | 0 | |||||||||||||||||||
62 | Room - Furniture & Fixtures: | Is one clean and well-maintained waste bin provided in the room? | 1 | 1 | 0 | 0 | |||||||||||||||||||
63 | Room - Telecommunication and Technology | Is at least one telephone set available, clean, functional, and equipped with a directory sticker? | 1 | 1 | 0 | 0 | |||||||||||||||||||
64 | Room - Telecommunication and Technology | If applicable, are Google Nest devices (if present) clean, working properly, and configured correctly (light on, microphone on, appropriate display settings)?on the Google Nest screen corresponds to the call the butler, times zone, weather, temperature, QR code and clear voice speaker as per template design and the Google Nest set up doesn't have any settings from previous guests | 1 | 1 | 0 | 0 | |||||||||||||||||||
65 | Room - Guest Information | Is all collateral (compendium, in-room dining menus, TV channel guide) readily available and accessible to guests via QR code? | 1 | 1 | 0 | 0 | |||||||||||||||||||
66 | Room - Tea & Coffee Making Facilities: | Are the kettle, water jug, tea dish, and supplies spotlessly clean and well-maintained? | 1 | 1 | 0 | 0 | |||||||||||||||||||
67 | Room - Tea & Coffee Making Facilities: | Are tea, coffee, and supplies elegantly presented and conveniently positioned? | 1 | 1 | 0 | 0 | |||||||||||||||||||
68 | Room - Tea & Coffee Making Facilities: | Are coffee/tea mugs with the hotel logo and amenities provided as per brand standards? | 1 | 1 | 0 | 0 | |||||||||||||||||||
69 | Room - Sustainability | Is a bed linen reuse program in place? Is the bed linen reuse card (or QR code / googlenest or TV ) displayed prominently and in good condition? | 1 | 1 | 0 | 0 | |||||||||||||||||||
70 | Room - Bathroom ( Overall Condition ) | Are bathroom frames and doors in good condition, free from damage, mildew, and spots? | 1 | 1 | 0 | 0 | |||||||||||||||||||
71 | Room - Bathroom ( Overall Condition ) | Is the bathroom spotlessly clean, free from mildew, dust, lint, stains, hair, and insects? | 1 | 1 | 0 | 0 | |||||||||||||||||||
72 | Room - Bathroom ( Overall Condition ) | Are bathroom floors/tiles spotlessly clean and free from damage (holes, chips, tears, missing grout)? | 1 | 1 | 0 | 0 | |||||||||||||||||||
73 | Room - Bathroom ( Fixtures & Fittings ) | Are the mirror and frame spotlessly clean? | 1 | 1 | 0 | 0 | |||||||||||||||||||
74 | Room - Bathroom ( Fixtures & Fittings ) | Are toilets and bowls (including rim, base, seat, cover, and fixtures) clean and free from stains and residue? | 1 | 1 | 0 | 0 | |||||||||||||||||||
75 | Room - Bathroom ( Fixtures & Fittings ) | Are tub/sink fixtures, showerheads, and stoppers spotlessly clean, polished, and functioning properly (no drips, cracks, stains, or chips)? Have 5 Shower head spare as per mandatory for spring cleaning ? | 1 | 1 | 0 | 0 | |||||||||||||||||||
76 | Room - Bathroom ( Fixtures & Fittings ) | Are drains functioning properly? and clean? | 1 | 1 | 0 | 0 | |||||||||||||||||||
77 | Room - Bathroom ( Fixtures & Fittings ) | Is the shower curtain/shower glass partition spotlessly clean and free from watermarks? | 1 | 1 | 0 | 0 | |||||||||||||||||||
78 | Room - Bathroom ( Fixtures & Fittings ) | Is the vanity clean, well-maintained, and free from scratches, stains, and mildew? | 1 | 1 | 0 | 0 | |||||||||||||||||||
79 | Room - Bathroom Amenities | Are two glasses per bathroom elegantly presented, disinfected, and spotlessly clean? | 1 | 1 | 0 | 0 | |||||||||||||||||||
80 | Room - Bathroom Amenities | Is a bathroom tray with amenities mugs and amenities provided as per brand standards? | 1 | 1 | 0 | 0 | |||||||||||||||||||
81 | Room - Bathroom Amenities | Is extra toilet paper available and in good condition | 1 | 1 | 0 | 0 | |||||||||||||||||||
82 | Room - Bathroom Bathlinen | Is bath linen spotlessly clean, with a pleasant smell, and in perfect condition (no holes or frays)? | 1 | 1 | 0 | 0 | |||||||||||||||||||
83 | Room - Balcony (If Applicable) | Are balcony furniture, floors, walls, and ceilings spotlessly clean? | 1 | 1 | 0 | 0 | |||||||||||||||||||
84 | Room - General Maintenance Functionality | Is everything in the room functioning properly? | 1 | 1 | 0 | 0 | |||||||||||||||||||
85 | Room - General Maintenance Functionality | Have all maintenance issues related to the Room and bathroom been reported to the maintenance department with work orders | 1 | 1 | 0 | 0 | |||||||||||||||||||
86 | Attendant Trolley- Overall Appearance & Organization | Are housekeeping carts, trolleys, and baskets neat, clean, and organized? Free from marking, stickers and grafitti?Are they free from debris and spills? | 1 | 1 | 0 | 0 | |||||||||||||||||||
87 | Attendant Trolley- Overall Appearance & Organization | Does the trolley adhere to the standard set-up for amenities and room supplies? (Refer to visual guides/barcodes | 1 | 1 | 0 | 0 | |||||||||||||||||||
88 | Attendant Trolley- Linen & Laundry | Are clean linens and towels available in the correct type and quantity for bed and bath?Are they neatly arranged and easily accessible? | 1 | 1 | 0 | 0 | |||||||||||||||||||
89 | Attendant Trolley- Linen & Laundry | Is there a designated area for dirty linen bags, separate from clean linens? | 1 | 1 | 0 | 0 | |||||||||||||||||||
90 | Attendant Trolley- Linen & Laundry | Is the linen trolley or hamper available and not overfilled with soiled linen? | 1 | 1 | 0 | 0 | |||||||||||||||||||
91 | Attendant trolley - Ammenities Organization | Are amenities organized neatly and cleanly within the trolley or baskets? | 1 | 1 | 0 | 0 | |||||||||||||||||||
92 | Attendant trolley - Chemical Storage & Handling | Are cleaning supplies/chemicals stored in clean, designated caddies?Are caddy trays free from used plastic bottles? | 1 | 1 | 0 | 0 | |||||||||||||||||||
93 | Attendant trolley - Chemical Storage & Handling | Are tools for washing drinking glasses separated from bathroom cleaning tools? | 1 | 1 | 0 | 0 | |||||||||||||||||||
94 | Attendant trolley - Chemical Storage & Handling | Are all chemicals properly labeled with product names and stored in appropriate spray bottles (referring to MSDS)?Are all chemicals properly labeled with product names and stored in appropriate spray bottles (referring to MSDS)? | 1 | 1 | 0 | 0 | |||||||||||||||||||
95 | Attendant trolley - Chemical Storage & Handling | Are color-coded cleaning cloths available and used according to the established color-coding system with 5 colors recommended | 1 | 1 | 0 | 0 | |||||||||||||||||||
96 | Trolley License | The housekeeping trolley should be used only by teams with the trolley license. | 1 | 1 | 0 | 0 | |||||||||||||||||||
97 | Sateli Floor Pantries - Overall Condition | Is the pantry clean and neat?Is the flooring, walls, tiles, and paintwork in good condition, free from holes, chips, scuffs, marks, and defects? | 1 | 1 | 0 | 0 | |||||||||||||||||||
98 | Sateli Floor Pantries - Overall Condition | Is the pantry fresh in appearance, free from unpleasant odors and excessive humidity?Is ventilation adequate and functioning properly? | 1 | 1 | 0 | 0 | |||||||||||||||||||
99 | Sateli Floor Pantries - Overall Condition | Are clean linens and towels available in sufficient stock and neatly arranged? | 1 | 1 | 0 | 0 | |||||||||||||||||||
100 | Sateli Floor Pantries - Overall Condition | Is there a designated container for soiled linens and towels? | 1 | 1 | 0 | 0 |