Sample Scorecard

	A	B	C	D	E	F	G	H	I	J
1	Performance Review Form
2	Name	Test Product Owner						Date		April 14, 2022
3	Role	Product Owner						Period Covered		January to March 2022
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5		Rating Scale
6		Outstanding		Above Expectations		Meets Expecations		Below Expecations		Needs Improvement
7		98% and above		95% - 97.99%		85% - 94.99%		75% - 84.99%		Below 75%
8		5		4		3		2		1
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10	Part 1: KPIs
11	KPI		Objectives / Target		Weight	Actual	% Achievement	Rating	Weighted Rating	Remarks
12	Performance of Services		100% attendance to Performance of Service commitments 100% compliance to Company Policies		20%	93%	93%	3	0.6	- Team member hasn't been consistently signing on - Team member hasn't been consistently filling out their Activity Log
13	Duties and Responsibilities (30 - 50%)
14	Practice Exam Management		100% adherence to Practice Exam Management responsibilities		15%	2 incidents	96%	4	0.6	Incident 1 - specific instance of non-adherence Incident 2 - specific instance of poor performance
15	Study Guide Content Management		100% adherence to Study Guide Management responsibilities		15%	3 incidents	94%	3	0.45	Incident 1 - Incident 2 - Incident 3 -
16	Technical Management		100% adherence to Study Guide Management responsibilities		5%	1 incident	98%	5	0.25	Incident 1 -
17	Role Measurements (30 -50%)
18	Turnaround Time		24 hours		15%	23 hours	100%	5	0.75
19	Customer Feedback Escalations		10 escalations per quarter		10%	11 escalations	90%	3	0.3
20	Errors Spotted		10 errors per quarter		10%	12 errors spotted	83%	2	0.2
21	Team Meeting Attendance		100% attendance to Team Meetings		5%	95%	81%	2	0.1
22	Certification Maintenance		All certs maintained		5%	100%	100%	5	0.25
23					100%				3.5	Meets Expectations
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25	Part II: General Discussion
26	Areas of Strength Efficiency - consistently meets turnaround time targets Creativity - was able to come up with creative solutions to challenging or complicated situations presented by users
27	Areas for Improvement Communication - could be more proactive in reaching out to other team members when help is needed Learning to Say "No" - needs to learn to say "No" and explain situation and potentially ask for additional help when things get overwhelming
28	Development / Corrective Action Plan 1. Moving forward, Test will reach out to pertinent people as soon as possible for an issue that may arise that they are unable to resolve on their own 2. If things get a bit overwhelming or if it seems like something can't be done within a requested timeframe, Test will need to be more assertive in pushing back and communicating their situation a bit clearer and/or potentially ask for additional help
29	Part III: Signatures
30	Reviewer Signature						Reviewee Signature
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