| A | B | C | D | E | F | |
|---|---|---|---|---|---|---|
1 | Participant A | Participant B | Participant C | Participant D | Participant E | |
2 | Knows how to get started | 1 | 1 | 1 | 1 | 1 |
3 | Confused how to get started | |||||
4 | Used "saved destinations" button | 1 | 1 | 1 | 1 | 1 |
5 | Confused how to save destinations | 1 | 1 | |||
6 | Has a hard time requesting a ride | |||||
7 | Feels frustrated changing the destination | 1 | 1 | 1 | 1 | 1 |
8 | Has trouble add multi destinations | |||||
9 | Has trouble finding the menu | |||||
10 | Frustrated changing the communication way with the driver | 1 | 1 | |||
11 | Speaks in a positive tone | 1 | 1 | |||
12 | Speaks in an indifferent tone | 1 | 1 | 1 | ||
13 | Speaks in a frustrated tone | 1 | 1 | |||
14 | Speaks in an annoyed or impatient tone | 1 | 1 | |||
15 | Speaks in a confident tone | 1 | 1 | |||
16 |