ORDINAL_ROOT

Period_Start

Period_End

Enforcing contracts: Quality of the judicial administration index (0-18) (DB17-19 methodology)

Consumer Protection Survey

656_Does a dedicated, national, multi-stakeholder structure exist to promote and coordinate provision of financial education?_#VHQB_00

Consumer Protection Survey

660_Does government, industry, and NGOs participate in the multi-stakeholder structure to promote and coordinate financial education?

Consumer Protection Survey

659_Does government and industry only participate in the multi-stakeholder structure to promote and coordinate financial education?

Consumer Protection Survey

657_Does government participate in the multi-stakeholder structure to promote and coordinate financial education?

Consumer Protection Survey

658_Does industry only participate in the multi-stakeholder structure to promote and coordinate financial education?

Consumer Protection Survey

661_Does government, industry, or NGOs participate in the multi-stakeholder structure to promote and coordinate financial education?_#VHQC_00

Consumer Protection Survey

655_Are there multiple agencies responsible for financial education policy and programs?_#VHQA_01

Consumer Protection Survey

654_Is there a single agency responsible for financial education policy and programs?_#VHQA_00

Consumer Protection Survey

653_Does this country have a formal definition for financial education or financial literacy or financial capability? _#VHPA_00

Consumer Protection Survey

674_Is financial education integrated into any government-provided social assistance programs? _#VHVA_00

Consumer Protection Survey

669_Has the government issued written guidelines directed to all providers of financial education on content and/or methodology?

Consumer Protection Survey

668_Has the government issued written guidelines directed to a limited set of providers of financial education on content and/or methodology?

Consumer Protection Survey

670_Has the government issued written guidelines directed to all, some, or none of the providers of financial education on content and/or methodology?

Consumer Protection Survey

662_Has the government, either by itself or with partners, undertaken a national mapping of financial education activities in the past five years? _#V

Consumer Protection Survey

667_Has a nationally representative broader survey with a component on financial capability of individuals or households been conducted in the past fi

Consumer Protection Survey

666_Has a nationally representative dedicated survey of financial capability of individuals or households been conducted in the past five years?_#VHTA

Consumer Protection Survey

679_Is financial education at the stage of not being included in public school curriculums?_#VHWA_04

Consumer Protection Survey

672_Does the government explicitly require all financial service providers to offer financial education?

Consumer Protection Survey

671_Does the government explicitly require a limited set of financial service providers to offer financial education?

Consumer Protection Survey

673_Does the government explicitly require all, some, or none of the financial service providers to offer financial education?_#VHUB_00

Consumer Protection Survey

664_Does the government regularly collect data from all known providers of financial education on the reach of their programs?

Consumer Protection Survey

663_Does the government regularly collect data from a limited set of providers of financial education on the reach of their programs?

Consumer Protection Survey

665_Does the government regularly collect data from all, some, or none of the known providers of financial education on the reach of their programs?_#

Consumer Protection Survey

593_Do laws and regulations allow consumers a cooling-off period during which they can withdraw from a product or service without a penalty?_#VHHA_02

Consumer Protection Survey

583_Do laws and regulations require assessment of borrower's ability to repay, without specific borrowing limits?_#VHFA_01

Consumer Protection Survey

Consumer Protection Survey

585_Do laws and regulations contain no provisions to restrict excessive borrowing?_#VHFA_03

Consumer Protection Survey

Consumer Protection Survey

600_Are financial institutions required to have a minimum level of professional competence/training for agents and intermediaries?_#VHIB_04

Consumer Protection Survey

595_Are financial institutions required to have a minimum level of professional competence/training for all relevant personnel dealing with consumers?

Consumer Protection Survey

599_Are financial institutions required to have a minimum level of professional competence/training for complaints officers?_#VHIB_03

Consumer Protection Survey

596_Are financial institutions required to have a minimum level of professional competence/training for credit officers?_#VHIB_00

Consumer Protection Survey

601_Are financial institutions required to have a minimum level of professional competence/training for customer service representatives?_#VHIB_05

Consumer Protection Survey

598_Are financial institutions required to have a minimum level of professional competence/training for marketing staff?_#VHIB_02

Consumer Protection Survey

597_Are financial institutions required to have a minimum level of professional competence/training for recovery officers?_#VHIB_01

Consumer Protection Survey

602_Do laws or regulations require minimum standards for debt collection practices?_#VHJA_00

Consumer Protection Survey

590_Do laws and regulations prohibit or restrict bundling and tying services and products in a manner that unduly restricts the choice of consumers?_#

Consumer Protection Survey

589_Do laws and regulations prohibit or restrict discriminating consumers based on gender, ethnicity, faith, political affiliation, or appearance? _#

Consumer Protection Survey

591_Do laws and regulations limit fees and charges for account closure that impede customer mobility between financial institutions?_#VHHA_00

Consumer Protection Survey

594_Do laws and regulations limit early repayment penalties that impede customer mobility between financial institutions?_#VHHA_03

Consumer Protection Survey

592_Do laws and regulations prohibit extra burdening procedures for account closure that limit customer mobility between financial institutions?_#VHHA

Consumer Protection Survey

588_Do laws and regulations prohibit or restrict the use in consumer agreements of any term or condition that excludes or restricts the right of the c

Consumer Protection Survey

587_Do laws and regulations prohibit or restrict the use in consumer agreements of any term or condition that excludes or restricts the liability of t

Consumer Protection Survey

586_Do laws and regulations prohibit or restrict the use in consumer agreements of any term or condition that is unfair, excessively unbalanced or abu

Consumer Protection Survey

629_Does the alternative dispute resolution (ADR) entity analyze the complaints data to identify trends?_#VHMF_01

Consumer Protection Survey

619_Does the alternative dispute resolution (ADR) entity also cover non-financial services? _#VHMB_01

Consumer Protection Survey

612_Is there an out-of-court alternative dispute resolution (ADR) scheme that provides both binding decisions and mediation services?_#VHLA_01

Consumer Protection Survey

613_Is there an out-of-court alternative dispute resolution (ADR) scheme that provides binding decisions only?_#VHLA_02

Consumer Protection Survey

627_Does the alternative dispute resolution (ADR) entity require that consumers first submit their complaints to the relevant financial institution?_#

Consumer Protection Survey

630_Does the alternative dispute resolution (ADR) entity communicate complaint trends to the regulator?_#VHMF_02

Consumer Protection Survey

628_Does the alternative dispute resolution (ADR) entity maintain a database of registered/recorded complaints?_#VHMF_00

Consumer Protection Survey

623_Is the alternative dispute resolution (ADR) entity funded from the budget of a specific government agency?_#VHMD_01

Consumer Protection Survey

626_Is the alternative dispute resolution (ADR) entity funded by a combination of government and other sources?_#VHMD_04

Consumer Protection Survey

622_Is the alternative dispute resolution (ADR) entity funded from a budget allocated by the central government?_#VHMD_00

Consumer Protection Survey

624_Is the alternative dispute resolution (ADR) entity funded by a financial industry association?_#VHMD_02

Consumer Protection Survey

625_Is the alternative dispute resolution (ADR) entity funded by direct contributions of its members?_#VHMD_03

Consumer Protection Survey

618_Does the alternative dispute resolution (ADR) entity focus only on financial services?_#VHMB_00

Consumer Protection Survey

639_Are agents among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_06

Consumer Protection Survey

638_Are ATM transactions among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_05

Consumer Protection Survey

637_Is bundling or tying of products among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_04

Consumer Protection Survey

649_Are current accounts among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_06

Consumer Protection Survey

643_Are credit cards among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_00

Consumer Protection Survey

646_Are consumer loans among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_03

Consumer Protection Survey

648_Are deposit accounts among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_05

Consumer Protection Survey

644_Are debit cards among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_01

Consumer Protection Survey

634_Are excessive interest or fees among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_01

Consumer Protection Survey

652_Are e-money products among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_09

Consumer Protection Survey

635_Is fraud among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_02

Consumer Protection Survey

645_Are mortgage or housing loans among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_02

Consumer Protection Survey

650_Is life insurance among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_07

Consumer Protection Survey

647_Are micro loans among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_04

Consumer Protection Survey

651_Is non-life insurance among the top-three products complained about to the alternative dispute resolution (ADR) entity?_#VHOA_08

Consumer Protection Survey

642_Are other issues among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_09

Consumer Protection Survey

641_Is product switching or closure among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_08

Consumer Protection Survey

633_Are unclear interest or fees among the top three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_00

Consumer Protection Survey

640_Are unpaid insurance claims among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_07

Consumer Protection Survey

636_Are mistaken or unauthorized transactions among the top-three issues complained about to the alternative dispute resolution (ADR) entity?_#VHNA_03

Consumer Protection Survey

621_Is the alternative dispute resolution (ADR) entity independent from the financial sector regulator?_#VHMC_01

Consumer Protection Survey

617_Is the alternative dispute resolution (ADR) entity a mandatory, industry-based entity?_#VHMA_02

Consumer Protection Survey

614_Is there an out-of-court alternative dispute resolution (ADR) scheme that provides mediation services only?_#VHLA_03

Consumer Protection Survey

631_Does the alternative dispute resolution (ADR) entity regularly publish complaint statistics?_#VHMF_03

Consumer Protection Survey

632_Does the alternative dispute resolution (ADR) entity report complaint statistics to the regulator?_#VHMF_04

Consumer Protection Survey

611_Is there an out-of-court alternative dispute resolution (ADR) entity that provides consumers of financial services affordable and efficient recour

Consumer Protection Survey

Consumer Protection Survey

616_Is the alternative dispute resolution (ADR) entity a voluntary, industry-based entity?_#VHMA_01

Consumer Protection Survey

620_Is the alternative dispute resolution (ADR) entity established within the financial sector regulator?_#VHMC_00

Consumer Protection Survey

607_Do laws or regulations set standards for accessibility in resolving customer complaints? _#VHKB_03

Consumer Protection Survey

605_Do laws or regulations require financial institutions to have a designated office or unit for resolving customer complaints? _#VHKB_01

Consumer Protection Survey

610_Do laws or regulations set standards for providing consumers the details of a relevant external dispute resolution mechanism (if any)? _#VHKB_06

Consumer Protection Survey

604_Do laws or regulations require implementing procedures and processes to resolve customer complaints? _#VHKB_00

Consumer Protection Survey

609_Do laws or regulations set standards for reporting complaints data to a government agency? _#VHKB_05

Consumer Protection Survey

608_Do laws or regulations set standards for record-keeping of customer complaints? _#VHKB_04

Consumer Protection Survey

603_Do laws or regulations set standards for complaints resolution and handling by financial institutions? _#VHKA_00