Service Model Canvas for Legal Departments - v1.2

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3	How to use this template? 1. Create a copy of this Google Sheet (Sign in/up to Google, then Select File > Make a copy...) 2. It will create a copy in your Drive that you can then use and adapt to your own organisation. 3. Remove these "How to use this template?" rows.
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5	Share this template: http://bit.ly/legaldeptcanvas
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7	Adapted by David Bushby at
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11	Service Model Canvas for Legal Departments			Designed for					Designed by			Date	Iteration
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17	Key Suppliers	🔗	Key Activities		✅	Value Propositions		🎁	Business Relationships		❤️	Business Units		👥
18	Who are key suppliers? Which Key Resources are we acquiring from suppliers? Which Key Activities do suppliers perform?		What Key Activities do our Value Propositions require? Our Service channels? Customer relationships? What are our key geographies?			What value do we deliver to the business? What key business problems are we helping to solve? What services and products are we offering to each Business Unit? Which business needs are we satisfying?			What type of relationship does each of our Business Units expect us to establish and maintain with them? Which ones have we established? How are we integrated with the rest of the business? How much do they use us?			For whom are we creating value? Who are our most important customers?
19	Types Legal services - firms, ALSPs, consultants etc. Businesss suppliers - manufacturers, IT, premises etc.		Categories Problem Solving Documentation Monitoring Training									Examples Executive team Sales Procurement HR
20						Characteristics Performance Convenience/Useability Risk Reduction Cost Reduction Tip: hit Command/Ctrl+Enter to add a new line.			Examples Personal service Self-service Automated docs / advice
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28			Key Resources		👥⚙️				Service Channels		🗯
29			What Key Resources do our Value Propositions require? Our Service Channels? Business Relationships?						Through which Channels do our Business Units reach us? How are they reaching us now? How are our Channels integrated? Which ones work best? How are we integrating with their routines?
30			Types of Resources People Process Technology
31									Channel Phases 1. Awareness - how do we raise awareness about our services and our organisation's legal obligations? 2. Intake - how do our Business Units reach us? 3. Delivery - how do we deliver a Value Proposition to the Business? 4. Lifecycle - how to we maintain post-delivery support?
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42	Cost Structure	💸					Rules & Regulation			⚖️
43	What are the most important costs inherent in our service model? Which Key Resources are most expensive? Which Key Activities are most expensive? Which Key Suppliers are most expensive?						Which key regulations apply across key geographies? How are they monitored? Consequences of non-compliance?
44	Is your service more: Cost driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing) Value driven (focussed on value creation, premium value proposition) Sample characteristics Fixed costs (salaries) Variable costs						Types Acts and Regulations Directives Industry Codes Industrial Awards
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54	Credits
55	Primary source and how to use: Business Model Canvas by Alex Osterwalder & Yves Pigneur & al. 2010
56	https://www.strategyzer.com/canvas/business-model-canvas
57	https://upload.wikimedia.org/wikipedia/commons/1/10/Business_Model_Canvas.png
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59	Adapted from:
60	Milan Steskal's free Google Sheet template "The Business Model Canvas"
61	http://ideatofunding.com/resources-startups/business-model-canvas/
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