3 Adjectives / Background
Personal Goals / Behaviors
|Data Skills & Data Needs||Use cases||Pain points||Opportunities||Drawing/Image|
|Winston-Salem, NC||William "Bill" Grand||Home Buyer||35||27103||Purchase Home||Understand Data; Skilled at researching data; access data||Purchase home;|
Compare crime data;
Select area with low crime
App developers to develop information on previous sales
|Not being able to interpret data or identify specific timeframe;|
Not knowing what information is available
|Assit with creating reports for specific need|
Direct citizen to police or website
Include link on city page;
Neighborhood to neighborhood info
|Winston-Salem, NC||Someone w/ passion||Professional||40s||Neighborhood||LT Investment and Quality of Neighborhood||Mapping data|
Based on health and value property
Lots of detailed and statistical data;
Statistical data from other cities
|Rezoning cell phone tower||Justification for cell tows|
Growth vs Development
|More data we can provide, the more educated, informed, collaborative.|
|Winston-Salem, NC||City Staff||High data skills|
The information city staff is seeking is data related to a report or a task that that they’ve been assigned. The data is usually very specific but because of silos, they were not able to find it.
|Generate a report related to their department/job||Siloed data across departments||Centralized data;|
Inter-agency data sharing
|Winston-Salem, NC||Local Journalist||Tell stories with data and information||Medium data skills|
The inquires of the local journalist range from the very specific to general. They frequently engage with various city departments to obtain information.
|Reporting, telling stories||depending on the story they are working on, it has the possibility to have a large community impact.|
|What Works Cities on Tour Downey, CA||Retired/self employed||Persistent, Outspoken, Passionate||"Save our city"||55||City Central||To increase transparency||Basic Data Knowedge; Non-biased/non-processed; Centralized data||News stories; providing visibility; improving services||Not having centralized data;|
Seeking community needs;
|What Works Cities on Tour Downey, CA||Entrepreneur||Creative, Educated, Driven||"What if"||33||West LA||Make money, make a difference||High data skills;|
Raw data / all data
|Create an app; Publish papers; Create content||Inconsistent/incomplete data; |
Where to get data
Creating data dictionary
|What Works Cities on Tour Downey, CA||Freelance editor||"I know the government is out to get me"||46||East Hollywood||Use city data to show that parking enforcement is running rampant-out of control||Limited computational skills; Familiarity w/ excel but mostly manually counting records.||Wants to show that parking tickets have increased on his block|
If he could make this case, would petition block to ban parking tickets
|Doesn't know how to show tickets on a map;|
Has trouble w/ the date fields
|Easy to find|
|What Works Cities on Tour Downey, CA||Journalist||Persistent, Ambitious, Creative||"Im the data integrator"||36||Los Angeles||Become a legendary journalist/Get my own reality show||Skills: Interpretation, Visualization, Excel|
Needs: Data manipulation, context
|Requests back log of homeless-encampment|
|Doesn't have context for ticketing process from 311;|
Wants data w/in 48 hrs;
Needs help interpreting data
|OH w/ press on 311 data|
|What Works Cities on Tour Downey, CA||Research assistant||Detail-oriented, Self-sufficient, To the point||"Just give me the data"||25-35||so Cal local||Finish my report||Very data driven with a high degree of economics understanding and use of data analysis tools||Obtain data for study|
Massage data for resulting info for special report
|Not all detailed data public publishable|
Full detailed data not always available
Need data over extended period of years
|Open data publish of reusable data sets|
Publishing "rules" of data availability
Export to data tools, excel, csv, etc.
|What Works Cities on Tour Charlotte, NC||Alexandria||Homeowner and Community Organizer||Needy||Middle aged||Data requester, shares meetings on social media||Data heavy user|
High Tech Skills
crime data -- electronic
Incidents by geographic area
Community Planning and Economic Development (CPED) data -> preventative data
|Works with low tech older people who have trouble with data||Engage her on Next Door|
Police to Citizen -> data summary for end users
Gunshy -- camera to zoom on crime
Public Safety Committee videos
CAC mtgs -> city shares her video
|What Works Cities on Tour Charlotte, NC||Charlie||Independant Contractor (Demolition Services)||High understanding of data/information sought, but low tech|
Charlie seeks a listing of properties that have been issued an order to demolish a structure. He uses the current list that is published on the city's external website.
Charlie likes to directly access information on the website
|Charlie uses property/order to demolish information as well as property owner information in order to help his business. Specifically, he locates and reaches out to property owners to offer his demolition services after an order to demolish has been issued by the city.||Wishes the lists of orders to demolish on the city website were more up-to-date.||City wants to support property owners who need to demolish unsafe structures in connecting with contractors who can help with that order.|
|What Works Cities on Tour Charlotte, NC||Paula Partners||Institutional and Non-profit Problem Sovler|
Runs an issue-focused coalition
|Enthusiastic, high influence||Paula Partners, LLC has a specific issue area of interst. Have formed a partnership of instituions and nonprofits working to solve a problem. Looking for actionable insights forthat the group can take into account on their areas of work.||Moderate understanding of data|
Enthusiastic attitude toward open data
Coalition has the ability to use data, but has trouble knowing what's available, and trouble accessing and understanding data
Looking for actionable insights that the group can take into account on their areas of work.
Looking for actionable insights forthat the group can take into account on their areas of work.
|Low staff capacity/time|
Trouble knowing about available data
Trouble accessing and understanding data
|High community influence|
Has capacity to use data
- Good metadata
- Knowledgable contacts
- Data searchable/sorted by topic or theme / recommended datasets
|What Works Cities on Tour Charlotte, NC||Tyler||Reporter, Data Journalist|
Works for the local newspaper, the "Observer"
|Background and education in story telling and data analysis|
Known to challenge the city. His name is known around city hall.
|"Get out of the way of me and my data";|
"The Portal is unhelpful"
|35 yrs old||Supporting evidence - Evidence based reporting||High understanding of open data|
Positive attitude toward open data
Wants data that is not on the portal.
Known to surf the city open data portal on a regular basis. Builds heat maps and other BI visualizations within the portal. Has technical knowledge with the API.
Builds heat maps and other BI visualizations
|Portal doesn't provide what he needs;|
Often looking for data and information not on the portal
|High influence in the community|
More regular communication with city staff.