Agreements

Partnership with Fresh Thyme indicates acceptance of the Grocery Merchandising team policies below. Please see current Vendor Forms and Master Terms and Conditions for the most up to date policies.

Deviation from the below policies must be mutually agreed upon between the Vendor and Category Manager.

Packet Due Date, Instruction and Fees

Due Date / Instructions

Completed and Accurate 2025 Promotional Packet are due 9/27/2024

Any workbooks that are not completed in its entirety, not from the original file or structurally altered will be rejected.

This is considered a living document and will need to be updated by vendors as new items / promotions are approved, current items are changed / discontinued or cost / packs are changed.

Any changes made to this workbook will need to be submitted with their corresponding vendor form.

Late or inaccurate Promo Packets may result in a bill back fine of $300.00 per offense.

Inaccuracies include: wrong upc codes, upc codes with check digits, incorrect case packs, missing scans

Promotions

Fresh Thyme Promotional Scan Backs for KeHe Vendors

Fresh Thyme Scan Backs will be billed back to KeHE by FTFM for units sold during the promotional period. KeHE will then take a deduction from the vendor. Vendor # is 10028

Fresh Thyme Promotional Scan Backs for Direct Vendors

Fresh Thyme Scan Backs will be billed back to the vendor for units sold during the promotional period.

Feature Category Sales:

Featured Categories will be promoted in the weekly flyer for one week. All items in that category will be automatically scanned back 25% for that one week.

If you already have a scan back setup for those items during that period that is less than 25%, we will scan back the difference for that one week.

Fresh Thyme Programs

Promotion and Placement Fund (PPF)

Partnership with Fresh Thyme indicates automatic enrollment of the Promotion and Placement Fund.

Fresh Thyme will scan back 5.2% off the cost of goods purchased. Charges will be billed at the end of each period.

PPF is charged in lieu of Free Fill, Ad Placement Fees, TPR tag fees, Display Fees, Set Placement Fees, Swell Allowances

Product Data and Images Program

Fresh Thyme Suppliers must have an IX-ONE account before submitting any items for review.

Items not found within the IX-ONE exchange will be subject to deletion from our Authorized Product List (APL) and our planograms.

In addition, we will not review nor accept any new items that are not already listed within IX-ONE.

For more information, call (904) 512-3200 or visit www.IX-ONE.net/FreshThyme.

Promotional, APL or Vendor Updates

Promotional & Cost Updates

Promotional Packets are considered a living document and will need to be updated by Vendors as new items are approved or current items are changed / discontinued.

Any changes to this Promotional Packet, after the original submission, must be recorded on the Promo Update Tracker tab. Any changes that are not listed are subjected to dismissal by Fresh Thyme.

Promotional updates must be mutually agreed upon between the Vendor and Category Manager, recorded on the Promo Update Tracker tab and sent 90 days prior to the promotional start date.

Fresh Thyme requires 90 day notice on all cost changes or Promo changes along with an updated Promotional Packet (with updated Promo Update Tracker, APL and affected monthly tabs).

If cost increases are not submitted 90 days in advance, the current costing will be honored for 90 days following the late submission.

Discontinued

Fresh Thyme requires an updated Promotional Packet (with updated Promo Update Tracker, APL and affected monthly tabs) for any discontinued items.

Discontinued items due to upc or size changes may be scanned back to support sell through of existing inventory

Item swaps by vendor request will be scanned back to support sell through of existing inventory at 40%

Direct Store Delivery

Short Pays

Vendors will be short paid for miss picks, product billed but not shipped, items damaged in transit, unauthorized product, outdated costs or incorrect freight charges.

Shipping Direct Vendors

Fresh Thyme does not pay any shipping fees related to direct orders.

Fresh Thyme does not pay for orders shipped to incorrect locations and it is the Vendor's responsibility to collect and / or pay for the order to be returned or rerouted.

Invoice Discrepancies

General Inquiries and Payment Assistance

For all inquiries and payment assistance regarding invoice discrepancies, contact AP@freshthyme.com.

Individual stores should not be contacted for invoice discrepancy assistance.

Invoice Remittance Documents

Vendors unconditionally accept each invoice remittance document following 90 days of receipt, unless Fresh Thyme is notified in writing during that period with evidence to dispute the deduction.

In the event Fresh Thyme has short paid an invoice due to a discrepancy, no credit memo should be sent to store locations. This will result in incorrect billing, at the expense of the Vendor.

Invoice remittance documents regarding cost descripancies will require a Cost Change Form and updated Promotional Packet (with updated Promo Update Tracker, APL and affected monthly tabs) submitted to the Merchant Team.