ServiceNow UAT Test Scripts.xlsx

	A	B	C	H	J	K	N	O	P
1	UAT Test Script
2	Project Name: Service Now				Test Script No: 1
3	Module Name: Facility Service Request				Tested by: Victor Onwuadiamu
4	Test Case: Create a New Facilities Service Request				Test Dates: 4/30/24
5	PreCondition: None				Requirement No:
6	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail	Comment
7	1	Impersonate General User (Debbie Dunn-Krause)	Enter in Facilities Service Request for changing light bulbs in office	Tasks generated in request item for facilities staff		FMR0038627	pass
8	2	Impersonate Facilities Staff (Kevin Olson)	Assign Task to Phillip Chappell	Email sent to Phillip to complete task			pass
9	3	Impersonate Facilities staff (Phillip Chappell)	Complete task with notes	Request item updates to completed. Email sent to requestor upon completion			pass
10	4	Sys Adm	Confirm request completed	Emails sent as expected
11
12	Test Script
13	Project Name: Service Now				Test Script No: 2a
14	Module Name: NARF				Tested by: Victor Onwuadiamu
15	Test Case: Meridian, CSD, Campuship, Historian Client, PeopleSoft				Test Dates: 4/29/24
16	PreCondition:				Requirement No:
17	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
18	1	1) Request Meridian Transmission access for QAQCTester01	In Service Catalog - Meridian			ITEM0455408	pass
19	2	Impersonate QAQC Mgr01	Approve access request				Pass
20	3	Impersonate BO - Meridian (Wes Miller)	Complete approval task				pass
21	4	2) Request CSD access for QAQCTester01	In Service Catalog - Communication System Director (CSD)				pass
22	5	Impersonate QAQC Mgr01	Approve access request				pass
23	6	Impersonate BO - CSD (Communication System Director) (Mike Gibbons)	Choose roles				pass
24	7	Still impersonating BO - CSD (Communication System Director) (Mike Gibbons)	Complete approval task				pass
25	8	Impersonate Provision - CSD (Chris Prestwood)	Complete task				pass
26	9	3) Request Campus Ship access for QAQCTester02	In Service Catalog - Campus Ship				pass
27	10	Impersonate QAQC Mgr02	Approve access request				pass
28	11	Sys Adm	Confirm request item created an Add access task
29	12	Impersonate servicedesk staff and complete request	Find task in IT ServiceDesk queue. Complete task.				pass
30	13	4) Request Peoplesoft HR access for QAQCTester02	In Service Catalog - Human Resources > Human Resources (PeopleSoft)				pass
31	14	Impersonate QAQC Mgr02	Approve access request				pass
32	15	Impersonate BO - HumanResources (PS) (Mara Mays)	Complete approval task				pass
33	16	Impersonate back to yourself	Confirm Peoplesoft Task complete				pass		task in SD queue TASK0210540
34
35	Test Script
36	Project Name: Service Now				Test Script No: 2b
37	Module Name: NARF				Tested by: Victor Onwuadiamu
38	Test Case: Revoke, Role				Test Dates: 04/29/24
39	PreCondition:				Requirement No:
40	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
41	1	Impersonate Tracy Rhinehart and revoke Peoplesoft access for QAQCTester01	In Service Catalog - Revoke Access - Revoke Employee Access Role in a Non CAC System	Revoke form appears for entry of Who, Role, effective date and reason			pass
42	2	Impersonate QAQC Mgr01	Approve revoke role request				pass
43	3	Impersonate back to yourself	Confirm request item approved and revoke task generated				pass
44	4	Impersonate member of ServiceDesk or provisioning group and complete request	Find task in IT ServiceDesk queue. Complete task.				pass
45	5	Impersonate back to yourself	verify task completed and user access revoked with BSL updated				pass
46
47	Test Script
48	Project Name: Service Now				Test Script No: 2c
49	Module Name: NARF				Tested by: Victor Onwuadiamu
50	Test Case: Revoke, System or Facility				Test Dates: 05/02/2024
51	PreCondition:				Requirment No:
52	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
53	1	Impersonate Tracy Rhinehart and revoke system access for QAQCTester02 for Campus Ship	In Service Catalog - Revoke Access - Revoke Employee Access in a Non CAC System of Facility	Revoke form appears for entry of Who, System effective date and reason		REQ0456773, REQ0456774	pass
54	2	Impersonate QAQC Mgr02	Approve revoke request			ITEM0455413, ITEM0455414	pass
55	3	Impersonate back to yourself	Confirm request item approved and revoke task generated				pass
56	4	Impersonate member of ServiceDesk (Andrew Campbell )or provisioning group and complete request	Find task in IT ServiceDesk queue. Complete task.			ITEM0455412	pass
57	5	Sys Adm	verify task completed and user access revoked with BSL updated
58
59	Test Script
60	Project Name: Service Now				Test Script No: 3a
61	Module Name: Incident				Tested by: Victor Onwuadiamu
62	Test Case: Incident into a Service Request				Test Dates: 05/02/2024
63	PreCondition:				Requirment No:
64	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
65	1	As yourself	Enter incident in ServiceNow	Able to enter new incident in to ServiceNow		INC0231962	pass
66	2	Impersonate ServiceDesk staff ( Andrew Campbell)	Confirm service request in ServiceDesk My Groups Work queue			INC0231962	pass
67	3		Close incident				pass
68	4	Impersonate back to yourself	Confirm email sent to you on closure of service request			INC0231962	pass
69
70	Test Script
71	Project Name: Service Now				Test Script No: 3b
72	Module Name: Incident				Tested by: Victor Onwuadiamu
73	Test Case: Resolve Incident				Test Dates: 5/3/24
74	PreCondition:				Requirement No:
75	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
76	1	As yourself	Enter incident in ServiceNow	Able to enter new incident in to ServiceNow		Incident entered	pass
77	2	Impersonate member of ServiceDesk	Expect to see new incident in My Groups Work			Incident noted	pass
78	3		Find task in IT ServiceDesk queue. Complete task.			Incident resolved	pass
79	4	Impersonate back to yourself	Confirm email sent to you on closure of service request				pass
80
81	Test Script
82	Project Name: Service Now				Test Script No: 3c
83	Module Name: Incident				Tested by: Victor Onwuadiamu
84	Test Case: FCR Report				Test Dates: 04/30/24
85	PreCondition:				Requirement No:
86	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
87	1	As ServiceDesk staff	Enter incident in ServiceNow	More detailed form for data entry of incident		Entered INC0132691 with more detailed form	pass
88	2		Specify a First Call Diagnosis of User Error/Knowledge	Dropdown box allows for selection of variety of FC Diagnosis		dropdown showed a variety, emails sent as expected	Pass
89
90	Test Script
91	Project Name: Service Now				Test Script No: 4a
92	Module Name: Asset				Tested by: Victor Onwuadiamu
93	Test Case: CMDB – Tree looks the same as current PRD				Test Dates: 5/3/24
94	PreCondition:				Requirement No:
95	Step No	Actor	Description	Expected Results		Actual Results	Pass	Fail
96	1	Matthew Young	View configuration item table	Columns rendered as expected		was able to view cmdb_ci.list	pass
97	2		View server table	List view and form view renders as expected		view from server - all and server - linux looked as expected	pass
98
99	Test Script
100	Project Name: Service Now				Test Script No: 4b