| A | B | |
|---|---|---|
1 | Description | Provides management to all CSE-IT services, including supervision, financial support, and HR assistance. |
2 | Clientele | CSE-IT supported units; other units transitioning to CSE-IT support; and management-level executives inside and outside the University. |
3 | Inclusions | •Access to CSE-IT management, including topics such as IT service transition planning, new service requests and development, service level negotiation and agreements, etc. •CSE-IT accounting and purchasing personnel. •CSE-IT human resources personnel. |
4 | Exclusions | Purchase consulting, project management, service management, or vendor management — all of which are handled by other CSE-IT services. |
5 | Initiating Service | No initiation necessary. |
6 | Cost | Provided as part of CSE-IT’s standard service; no incremental cost. |
7 | Service Use | N/A |
8 | Support | N/A |
9 | Owner | Jim MacDonald |