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Street Outreach
Quarterly Performance Scorecard
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AGENCY NAME:Goodwill NMI
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PROJECT NAME:Outreach
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REPORTING PERIOD:1/1/2023-3/31/2023
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Scorecard Summary
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Rating CategoryMaximum
Points		Project Score
(This section auto-populates as card is completed)
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1. HMIS Data Quality3427
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2. Project Performance 6636
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Total Points10063
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The purpose of these Scorecards is for NWCEH CoC-funded projects monitor compliance and performance on a quarterly basis. Scores are generated from reports using ServicePoint, the local HMIS database. Data collected from reports is then entered into the Quarterly Performance Scorecard. Save this as a PDF to submit with your Scorecard. Agencies using a comparable database (e.g., Victim Service Providers) must provide the CoC HMIS Lead Agency documentation on how all data generated follows and matches the same reporting logic.
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1. Overview of HMIS Data Quality Questions
► HMIS participation and data quality are priorities for both NWCEH and the U.S. Department of Housing and Urban Development (HUD). Accurate, complete and timely data is crucial to determine whether projects are contributing to ending homelessness.
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2: Overview of Project Performance Questions
► Achieving program outcomes is crucial to ensure programs are making an impact and ending homelessness for their program participants.
► Assessing and monitoring project outcomes is also necessary to understand a program's rate of success and their contribution to meeting performance goals at the CoC level.
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3: Scorecard Comments
► Use this space after completing scorecard to write any comments on your score.


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 #OverviewWhere to find information?PROJECT
ANSWER		Scoring MechanismMaximum
Possible Pts		PROJECT
SCORE
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 1: HMIS Data Quality
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1.1Data Completeness
The CoC is monitored by HUD for HMIS data quality including completeness.

What is the projects' percentage of completed values on all HUD required data elements for the last quarter?		ServicePoint > Reports > CoC APR , or CoC CAPER> Number of Project Start Records Boxes 6a, 6b, 6c Data Quality PII, UDE, IHDQNumber of Categories w/less than 5% Error Rate
• 15 out of 15 → 10 pts
• 13-14 out of 15 → 8 pts
• 11-12 out of 15 → 6 pts		109
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1.2Timely APR Submission
Timely submission of APRs to HUD is important for the CoC as it impacts its CoC funding.

Did your project submit the last applicable APR within the required period, that is within 90 days of the end of your agency's operating year?
To calculate, subtract the Submission Date minus the End of the Operating Year

NWCEH will verify submission date in Sage. 		Timely APR Submission
• APR submitted on time → 6 pts
• APR not submitted on time → 0 pts


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1.3Timeliness of Data Entry - Project Entry
The CoC and CoC-funded projects are monitored by HUD for data quality including timeliness in HMIS. HMIS Policies and Procedures require data to be input within 3 days of interaction with a client.

What % of entries were created in 3 days or less during the reporting period?
To calcuate Rate of Timely Data Entry:
1. (# of Start Records in 3 days or less)/(Total # Start Records)

To calculate 1:
ServicePoint > Reports > CoC APR , or CoC CAPER> 6e Data Quality: Timeliness > Number of Project Start Records



Rate of Timely Data Entry = Project Entries:
• 91% - 100% → 6 pts
• 81% - 90% → 4 pts
• 71% - 80% → 2 pts		66
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1.4Timeliness of Data Entry - Project Exit
The CoC and CoC-funded projects are monitored by HUD for data quality including timeliness in HMIS. HMIS Policies and Procedures require data to be input within 6 days of interaction with a client.

What % of exits were created in 6 days or less during the reporting period?
To calcuate Rate of Timely Data Entry:
1. (# of Exit Records in 6 days or less)/(Total # Exit Records)

To calculate 1:
ServicePoint > Reports > CoC APR , or CoC CAPER> 6e Data Quality: Timeliness > Number of Project Exit Records

Rate of Timely Data Entry - Project Exits:
• 91% - 100% → 6 pts
• 81% - 90% → 4 pts
• 71% - 80% → 2 pts		66
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1.5Data Quality: Active electronic Release of Information (eROI)
Current eROI's consistently updated in our HMIS system are essential for data sharing, and reporting to function properly. All agencies, and HMIS staff have received training on how to complete, and upkeep ROI's in the HMIS system. It is required that all clients have a completed eROI prior to HMIS data entry.

What percent of the clients enrolled in the project have an active eROI that covers entire project enrollment (i.e. eROI active at least from Date of proejct entry through date of project exit)?
ServicePoint > Business Objects > Public Folder > Data Quality> Incongruity and Audit > ROI Audit Report - Current Clients (EE) > Calculate the percent of current eROIsPercent of Active eROIs Completed in HMIS
• 100% → 6 pts
• 95%-99% → 4 pts
• 90%-94% → 2 pts		60
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Total HMIS Data Quality3427
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2: Project Performance
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2.1Successful Permanent Housing Placements (exits)
Successful housing outcomes are one of the most important measures of program success. It is also CoC Performance Measure 7.b.2.

What is the percentage of clients served exited to a permanent housing destination?		ServicePoint > APR/CAPER Box 23cSuccessful Housing Placement
• 71 - 100% → 18 pts
• 61 - 70 % → 12 pts
• 51 - 60 % → 8 pts
• 41 - 50 % → 4 pts

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2.2Length of Participation - CoC Projects

Length of time homeless and length of participation outcomes are an important measure of program success.

How many quickly are clients being housed, and being transitioned away from services after program begins working with them?		ServicePoint > APR/CAPER Box 22a1, 22bAverage Length of Participation
• 0-45 days → 6 pts
• 46-90 days → 4 pts
• 91-183 days → 2 pts		60
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2.3Participation in Community Prioritization Process for Housing Program Slots
Program participation in the Community's prioritization process for housing program slots is vital towards the work of ending homelessness.

What is the percentage of chronically homeless clients in this program who are on the Community's BNL, and have completed a common assessment (i.e. full SPDAT) for priorization on the list for housing program slot?		ServicePoint > Public Folder> CAPER/APR box 6d, and Full SPDAT report/BNL

To Calculate: (# of Chronic Clients w Full SPDAT/# of Chronic Clients on BNL)		Participation in Community Prioritization Process
• 81-100 % → 8 pts
• 61-80 % → 6 pts
• 40-60 % → 4 pt		84
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2.4Inactive Records/Client Contact
Client contact and engagement is an important part of the process of helping individuals experiencing homelessness towards the goal of permanent housing. Recording these contacts in HMIS is mandated by HUD and important for ensuring that our CoC supports the needs of vulnerable clients.

What is the percentage of clients who's records have become inactive due to lack of contact?		ServicePoint > CAPER/APR Box 6fPercentage of Inactive Client Records
• 0-9 % → 8 pts
• 10-19 % → 6 pts
• 20-29 % → 4 pt		88
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2.5Client Engagement
Client contact and engagement is an important part of the process of helping individuals experiencing homelessness towards the goal of permanent housing. Recording engagement in HMIS is mandated by HUD and important for ensuring that our CoC supports the needs of vulnerable clients.

What is the percentage of clients contacted by Street Outreach are engaged in services?		ServicePoint > CAPER/APR Box 9bPercentage of Engaged Clients
• 81-100 % → 6 pts
• 71-80 % → 4 pts
• 61-70 % → 2 pt		60
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2.6Referrals Processed
Following up with, and closing out referrals to program is an essential part of the homeless response system in our community. All referrals made to Outreach Programs must be fully processed in HMIS.

What is the percentage of client referrals made to progam that have been closed during the reporting period?		ServicePoint>Reports>Referrals

To Calculate:
# of Processed Referrals Divided by Total # of Referrals Received		Percentage of Processed Referrals
• 100 % → 8 pts
• 95-99 % → 5 pts
• 90-94 % → 2 pt		88
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2.7Participation in Coordinated Entry Process

Street Outreach is an essential part of the Coordinated Entry Process. Outreach staff are responsible for ensuring that their clients have an active Coordianted Entry enrollment, and they are responsible for exiting their clients from the HMIS Coordinated Entry page if the client is no longer actively homeless in the service area (i.e. Housed, death, moved out of serivce area etc...)
ServicePoint > CAPER/APR Box 5a.5 (Leavers)

To Calculate, Run a CAPER/APR for Outreach Program, and for Coordinated Entry. Compare List of Leavers from Outreach to Leavers from CE to ensure all clients who left Outreach are exited from CE.
Participation in Coordinated Entry Process
• 100 % → 6 pts
• 95-99 % → 4 pts
• 90-94 % → 2 pt		66
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2.8Low-barrier admission policies
Low barrier admission policies are important to prevent screening out people for assistance because of perceived barriers to housing or services. Housing First practices are a requirement of all HUD CoC-funding recipients. The four components are:

Income: Are participants screened out based on having too little or no income?

Substance Use: Are participants screened out based on an active or history of substance use?

Criminal Record: Are participants screened out based on having a criminal record - with exceptions for HUD-mandated restrictions?

Domestic Violence: Are participants screened out based on history of domestic violence (e.g. lack of a protective order, period of separation from abuser, or law enforcement involvement)?		Refer to your housing program eligibility criteria-policies and procedures & answer accordingly. Please attach a copy of the program policy to this scorecard, indicating page where criteria is outlined.Low-barrier admission policies
• Program does not screen out on any of the criteria → 6 pts
• Program screens out on any combination of the criteria→ 0 pts

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Total Project Performance6636
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