Lawrence House Surgery Patient Survey 2013
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Are the receptionists polite and friendly? *
Do the receptionists try their best to resolve your questions? *
Are the receptionists dressed appropriately? *
Do you wait for more than 5 minutes to be booked in for an appointment? *
Do you use the touch screen to book yourself in? *
Do you wait for more than 5 minutes on the telephone when calling for an appointment? *
Are you greeted politely on the telephone? *
Do the receptionists try their best to resolve your telephone queries? *
For routine appointments, do you get to see the doctor of your choice? *
Please answer for routine appointments only.
For urgent appointments, do you get to see the doctor of your choice? *
Please answer for urgent appointments only.
Is your waiting time to see the doctor, reasonable? *
Should we have additional opening hours? *
Do you think we need more appointments? *
Do the clinicians discuss your problems and treatment clearly? *
Are the clinicians caring and polite? *
Are you? *
Which ethnic group do you belong to? *
Which age group do you belong to? *
Please enter any other comments you may have
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