University Approved Caterers_Customer Satisfaction Survey 2012-13
Dear community member,
We would like to hear from you on your  Catering Services Experience for this fiscal year. Please take a moment to share your comments  which will help us determine what works well and what we can do to improve services.
We welcome and appreciate your feedback.
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1. Which University Approved Caterer provided you with Catering Services since May 2012?  Check all that apply. *
Required
2. What type of Catering Services have you required? Check all that apply. *
Required
3. How often have you required Catering Services since May 2012? *
4. Tell us about the service you received when placing a Catering order? Was it prompt and courteous? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
5. Did you receive helpful suggestions and menu ideas? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
6. Tell us about the service you received from personnel on site, if applicable to your Catering event? Was it friendly, helpful and professional? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
Tell us about the food which was Catered?
7. Was the food delivered on time and at the right temperature? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
8. What was yours (and your guests) impression of the food: taste and presentation? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
9. Was the quality and quantity good value for the price? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
10. Tell us about the service you received following the event? Was the follow up, and billing prompt and accurate? *
If more than one Caterer, please indicate Caterer's name and provide response for each.
Tell us about your overall Catering experiences
11. Are there Caterers you would choose to use again, and why? *
12. Are there Caterers you would choose to not use again, and why? *
13. Are you interested in trying other Caterers from the Approved Caterers list or would you like more information on some Caterers? *
14. What was your overall best Catering experience: Which Caterer and why was it the best experience? *
15. Did you have an overall disappointing Catering experience: Which Caterer and why ? *
16. Is your Catering Services experience better or same when a Hospitality Event Coordinator is involved in your event planning? *
17. What options would you like available that you feel are not currently offered?   *
18. Please provide any additional comments you would like to share with us. *
Please complete the following if you wish to remain available for us to contact you for more information, and/or provide you with response.
Name *
Department/Association *
Email *
Thank you for taking the time to complete the form. Your feedback is important to us.
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