Semantic Web questionnaire: Ontology-based information processing to determine customer happiness

My name is Daniel Fleming. I'm conducting research for the University of Bedfordshire in the area of Semantic Web ontology. I'm interested in the input of enterprise-scale implementors such as yourself. This survey should only take about 3 minutes of your time. Your answers will be completely anonymous The results of this study will be used to design a software system using Semantic Web standards that would automatically read consumer product reviews (i.e. Amazon product reviews) and automatically determine customers' happiness/satisfaction based on their product review comments. Thank you in advance for participating in this survey.

NLP (Natural Language Processing)
Semantic Web - RDF (Resource Description Framework)
Semantic Web - OWL (Web Ontology Language)
XML Namespaces

Functionality of the product reviews section on websites
Technology used behind the product reviews section on websites
Appearance/Layout of the product reviews section on websites

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