Customer Service in Intramural Sports Quiz for Officials
Why is it important to remain polite during a conflict with a player?
Which of the following is a good example of how to appropriately address a player?
"Hey! Gimme your ID before you go out."
"Would you please check in before you go out?"
"Would you please shut the hell up?"
"If you don't want to learn the rules, then don't play."
What are the two most important phrases in customer service?
Please and Thank You
No and Never
Slidings fine, now go away
Screw off and I don't care
Give 2 examples of BAD table behavior and explain why they are bad.
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