CleanMate Refund Form

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Thank you for your inquiry.

We will help you to have the issue resolved as soon as we can. Please take a few moments to complete the following form, so we have a better understanding of the problem symptom of your CleanMate unit.

The return period of CleanMate products is 30 days from the date of purchase. If it is within this return period, you may return it for refund. Please send us a copy of your receipt or purchase confirmation email. We will issue an RMA (Return Material Authorization) number to you to return it. If it is already passed the 30-day return period, we will help you to have the product repaired under the 1-year warranty policy (6 months for battery). All product returns require a valid RMA number. The return authorization # is only valid for 30 days.

When you return the CleanMate unit back to us, please include all accessories & documents in the package, and clearly mark the RMA # on the outside of box. We will issue a refund to you after we receive the unit. A restocking fee will be charged if the return is not complete.

If you have any questions, you can email us at support@metapo.com, call us at 408-943-9308, or reach us via LIVE CHAT on our website.

http://www.metapo.com

Name *

Enter your name here

Address

Enter your address here

Email Address *

Enter your email address here

Phone Number

Enter your phone # here

Order Date *

Enter your purchase date here

Seller Name *

Enter seller's name here

CleanMate Model Number *

Select the CleanMate model # here

QQ1

QQ2 BASIC Red

QQ2 Green

QQ2 White

QQ2 L

QQ2 PLUS

QQ2 LT

QQ3

Other:

Product Serial Number *

Enter product serial # here. It is on small white sticker on the bottom of CleanMate unit.

Description of problem symptoms *

Enter problem symptoms here. Give more detailed info will help us to better indentify the issue.

Battery won't hold charge

Won't dock onto the home charing base

Always going backwards

Always turning in circles to the left -- Left wheel failed

Always turning in circles to the right -- Right wheel failed

Side brush & roller brush not working

Vacuum motor not running

UV light won't turn on

Scheudler not working properly (QQ2 Plus, QQ2 LT & QQ3 models only)

Home charging base won't turn on

Remote control does not work

Vacuum suction is weak

Not satisfy with product over-all performance

"ERROR" red light is ON

"LOW BATT" red light is ON

Other:

How long have you used this CleanMate unit?

Enter the estimated time that you used it before having the problem

Any additional comments?

Enter any additonal comments here

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