Questionnaire for (users)
Hello:
             I am Shazia Aslam, student of MLIS at IGNOU, New Delhi. As a part of my assignment I am analyzing the information services in Special Libraries Profile, New Delhi. If you could spare a few minutes to complete the survey it will be greatly appreciated. Please note- Your participation is completely voluntary. And if you feel uncomfortable answering any question you can withdraw from the survey at any point. Thank you very much for your time and support.
   
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.

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General Information
1. Name of the Institute:
2. Which of the following category you belong to as user:
3. Are you associated with the institute to which library is affiliated?
4. Is this your first visit to the library?
5. If "YES", how did you know about the library?
6. How long you are referring this library / centre:
7. How frequent you visit to this library / Centre:
8. Nature of information you are looking from this Centre:
9. How far you are satisfied with the services:
Fully
Mostly
Often satisfied
Not satisfied
Satisfaction Level
Clear selection
10. Whether you receive services at a cost?
11. What was the purpose of your visits today?
12. To what extent has this purpose been met?
13. How satisfied are you with the quality of the services in the library?
Very satisfied
Satisfied
Dissatisfied
No comment
Satisfaction Level
Clear selection
14. How satisfied were you with the performance of the library staff in the following areas?
Fully agree
Agree
Partially agree
Do not agree
Can't say
Enthusiastic
Understood my requirements
Were able to resolve my problems
Were quick to assist me or acknowledge my presence
Provided a consistent quality of service
Clear selection
15. Do you feel that integration of information technology has made significant difference in the quality of service rendered by the library?
16. What are your reasons for using LIC in other organizations, other than yours?
17. What are the ways which make you aware of up-to-date information in your field of interest?
18. If the available information services are not developed and comprehensive are you ready to pay less for developed and comprehensive services:
19. If the answer  (yes), please specify the service that you are ready to pay fees for it. Name of the service:
20. If the available information products are not developed and comprehensive are your ready to pay fees for developed and comprehensive products:
21. If the answer is yes; please specify the products that you are ready to pay fees for it. Name of the product:
22. Overall how would you rate the services you received in the library?
Outstanding
Excellent
Good
Satisfactory
Poor
Performance Level
Clear selection
23. What would you suggest to improve the services offered in the library?
Disclaimer:
This survey is being conducted for data collection purposes for my research work. The data sources will be used for the research work only and will never be utilized at any forum.
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