JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.
Customer Satisfaction on Online Shopping
Dear respondent, please spend 3-5 minutes answering to our questions about doing online shopping in the urban areas.
Sign in to Google
to save your progress.
Learn more
* Indicates required question
1)
Gender
Male
Female
Clear selection
2)
Age
18-25 years old
26-30 years old
31 and above
Clear selection
3)
Higher Education Level
SPM
Diploma
Degree
Other:
Clear selection
4)
Occupation
Student
Government sector
Private sector
Self employed
Unemployed
Clear selection
5)
Monthly Income
less than RM1,000
RM 1,000 to RM1,500
RM 1,501 to RM2,500
RM 2,501 and above
Clear selection
6)
Types of products bought over the internet
Groceries
Books
Sport equipment
Cinema ticket, concert, theatre
Airplane ticket
Toiletteries
IT equipments
Gadgets
Clear selection
PART B
This section is where your answer will be in scale of 1-5 which suits your requirements of satisfaction.
7) I think shopping on the internet saves time.
*
Strongly disagree
1
2
3
4
5
Strongly agree
8)
It is a great advantage to be able to shop at any time of the day on the internet.
*
Strongly disagree
1
2
3
4
5
Strongly agree
9)
It is more difficult to shop on the internet.
*
Strongly disagree
1
2
3
4
5
Strongly agree
10)
I prefer traditional/conventional shopping to online shopping.
*
Strongly disagree
1
2
3
4
5
Strongly agree
11)
Shopping online is risky.
*
Strongly disagree
1
2
3
4
5
Strongly agree
12)
I believe online shopping will eventually supersede traditional shopping.
*
Strongly disagree
1
2
3
4
5
Strongly agree
13)
I will prefer online shopping only if online prices are lower than actual price.
*
Strongly disagree
1
2
3
4
5
Strongly agree
14)
A long time is required for the delivery of products and services on the internet
*
Strongly disagree
1
2
3
4
5
Strongly agree
15)
Selection of goods available on the internet is very broad.
*
Strongly disagree
1
2
3
4
5
Strongly agree
16)
The description of products shown on the web sites are very accurate.
*
Strongly disagree
1
2
3
4
5
Strongly agree
17)
Online shopping is as secure as traditional shopping.
*
Strongly disagree
1
2
3
4
5
Strongly agree
18)
While shopping online, I hesitate to give my credit card number.
*
Strongly disagree
1
2
3
4
5
Strongly agree
19)
Internet reduces the monetary costs of traditional shopping to a great extent (parking fees etc.)
*
Strongly disagree
1
2
3
4
5
Strongly agree
20)
The fact that only those with a credit card or bank account can shop on the internet is a drawback.
*
Strongly disagree
1
2
3
4
5
Strongly agree
21)
I would be frustrated about what to do if I am dissatisfied with a purchase made from the internet.
*
Strongly disagree
1
2
3
4
5
Strongly agree
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. -
Terms of Service
-
Privacy Policy
Does this form look suspicious?
Report
Forms
Help and feedback
Contact form owner
Help Forms improve
Report
