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Admissions Customer Satisfaction Survey
Because you recently contacted the Office of Admissions, we want to be sure that you are satisfied with the outcome.
Please complete this short survey.
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* Indicates required question
In your most recent experience, how did you contact the Office of Admissions?
*
Choose
In Person/Walk-In
Email
Telephone
Which choice below best describes the nature of your call/visit to UTHSC Admissions?
*
Customer Service
Application
Application Fee
Official Transcript
Net ID/Login
Enrollment Deposit
Registration
Other
Required
About how long did you have to wait before speaking to a representative?
*
Choose
A representative spoke with me immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Did you agree or disagree with the following:
*
The admissions representative handled my call quickly.
Choose
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Did you agree or disagree with the following:
*
The admissions representative was very knowledgeable.
Choose
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
What would best describe how the representative handled the situation?
*
Choose
Quickly solved the problem
Kept me waiting on hold
Had to explain several times
Didn’t know how to handle problem
Had to ask others
Other
What would best describe your thoughts about what happened??
*
Gave me a good solution
Gave me the wrong information
They didn’t understand the question
Couldn’t solve problem
Disorganized
Other
Required
How well does each of the following words describe your admissions representative?
Patient
Very Well
Not at All
Clear selection
Enthusiastic
Very Well
Not at All
Clear selection
Listened carefully
Very Well
Not at All
Clear selection
Friendly
Very Well
Not at All
Clear selection
Responsive
Very Well
Not at All
Clear selection
Courteous
Very Well
Not at All
Clear selection
Overall, how would you rate the process for getting your problem solved:
Very Poor
Poor
Average
Good
Very Good
Clear selection
How can the Office of Admissions improve customer service? (please indicate below)
Your answer
If you still have a problem, please consider giving us another chance to make it right! Complete the following information and the Director of Admissions will contact you.
Name
Your answer
Phone
Your answer
Email
Your answer
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