Residents' Rights

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Residents' Rights

Enter your name (last name first; for example: Smith, John) *

True/False

1. Ombudsmen (LTCO) seek to enable others to speak up on their own behalf and to have direct, responsive communication between residents, family members, and staff. *

True

False

2. When LTCO are able to engage in a problem resolution process with one resident, the goal is for everyone to learn more about addressing issues. *

True

False

3. The use of resident interviews in the survey process helps sensitize surveyors to residents’ rights issues. *

True

False

4. If a resident says, “I don’t want this food,” staff should immediately remove it. *

True

False

5. Residents, or their family members, have the right to make decisions about what the resident wants. *

True

False

6. Residents with a diagnosis of dementia can not participate in planning their care and in exercising choice. *

True

False

7. All residents have the right to regular access to private use of a telephone. *

True

False

8. It is OK for a facility to open a resident’s mail if the facility is expecting a check to be deposited. *

True

False

9. When staff explain why something can not be done the way a resident wants, the LTCO role is always to help the resident understand the facility’s position. *

True

False

10. In homes where resident participation in decision-making is discouraged, a LTCO needs to encourage residents to keep quiet about their preferences. *

True

False

11. Care planning can be used as a problem-solving vehicle to focus everyone's attention on the resident's needs, routines and preferences. *

True

False

12. If a daughter insists that the facility makes sure that her mother does not fall, the nursing home may use a restraint as needed to prevent falls. *

True

False

13. Restraints may not be used to permit staff to administer treatment to which the resident has not consented. *

True

False

14. There are very specific provisions regarding involuntary discharge from a nursing facility. *

True

False

15. Nursing facilities can require a responsible party to guarantee payment as a condition of a resident's admission or continued stay. *

True

False

16. Nursing facilities need to use financial screening of all applicants for admission to be sure the facility can make enough money to stay in business. *

True

False

17. There is nothing a facility can do to help residents exercise their rights—residents either are outspoken enough to say what they want or they aren’t. *

True

False

18. Resident councils exist so facility staff have a representative group to turn to when there are problems. *

True

False

19. There is no support in the nursing facility law for family councils. *

True

False

20. Since LTCO are knowledgeable about facilities and requirements, a LTCO is the ideal person to be in charge of a family council. *

True

False

21. There are various legal mechanisms to protect an individual's self-determination to the greatest extent possible. *

True

False

22. Guardianship is the process of legally taking away rights from an individual. *

True

False

Choose the Best Response

1. When resolving a complaint, the most appropriate LTCO approach is to: *

Find out what the residents wants, fix the problem, and let the resident know that the issue has been resolved.

Look for potential violations of regulations and report all of them to the appropriate regulatory agency.

Assist staff and residents in listening to each other and working out solutions that are acceptable to both.

Determine what needs to be done and tell the facility what actions must be taken.

2. There are many ways that facilities can promote and implement residents’ rights. Check the action that is not a good practice. *

Involve residents in developing and conducting training for staff.

Establish a grievance committee that includes residents, family members, staff and administration.

Immediately require staff to implement the newest approach that the administrator hears about before the competition adopts the practice.

Promote relationships between nursing assistants and the individual residents they work with and a sense of community within the nursing home.

3. Ombudsmen can help residents prepare for and participate in their care planning conference. In the following list, which item is not something that LTCO would suggest? *

Encourage residents to attend their care plan meeting.

Encourage residents to identify their needs and goals before they attend the meeting.

Let residents know that a family member or you may attend the meeting at the resident’s request.

Encourage residents to let the facility staff decide what is in their best interest and not to question professional authority when the care plan is finalized.

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