PERPUSTAKAAN ALAM DAN TAMADUN MELAYU, UNIVERSITI KEBANGSAAN MALAYSIA

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PERPUSTAKAAN ALAM DAN TAMADUN MELAYU, UNIVERSITI KEBANGSAAN MALAYSIA

SOAL SELIDIK PELANGGAN 2011 / USER SURVEY 2011

Pelanggan perpustakaan yang dihormati,
Soal selidik ini bertujuan untuk mengetahui tahap kepuasan pelanggan Perpustakaan ATMA. Maklumat yang diperolehi akan digunakan untuk membuat penambahbaikan. Sukacita sekiranya tuan / puan memberi kerjasama untuk menjawab soal selidik ini. Maklum balas yang diberikan adalah dirahsiakan. Terima kasih.

Dear honorable library users,
This questionnaire is intended to identify the level of user satisfaction on the services offered by ATMA Library. The information received will be used to improve the library services. Please take a few minutes to complete the questionnaire. Your responses will be treated as confidential. Thank you.

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Kategori pelanggan perpustakaan / User Category *

Status anda / Your status

Pasca-Siswazah UKM (Masters/PhD) / UKM Postgraduate (Masters/PhD)

Kakitangan Akademik UKM / UKM Academic Staff

Pra-Siswazah UKM / UKM Undergraduate

Fakulti anda / Your faculty *

Fakulti Ekonomi dan Pengurusan / Faculty of Economics and Management

Fakulti Kejuruteraan dan Alam Bina / Faculty of Engineering and Built Environment

Fakulti Pendidikan / Faculty of Education

Fakulti Pengajian Islam / Faculty of Islamic Studies

Fakulti Sains dan Teknologi / Faculty of Science and Technology

Fakulti Teknologi dan Sains Maklumat / Faculty of Information Science and Technology

Fakulti Sains Sosial dan Kemanusiaan / Faculty of Social Sciences and Humanities

Fakulti Undang-Undang / Faculty of Law

Institut Alam dan Tamadun Melayu / Institute of The Malay World and Civilisation

Institut Kajian Oksidental / Institute of Occidental Studies

Other:

Sila berikan pendapat anda mengenai perkhidmatan yang ditawarkan oleh perpustakaan mengikut skala 1 (Amat tidak memuaskan) hingga 5 (Amat memuaskan).

Please rate the following services offered by the library using the scale 1 (Very unsatisfied) to 5 (Very satisfied).

Sila beri penilaian terhadap PERKHIDMATAN yang disediakan oleh Perpustakaan ATMA / Please rate the SERVICES offered by ATMA Library. *

1. Koleksi Perpustakaan keseluruhan / Overall library collection

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

2. Mudah mendapatkan bahan / Easy to locate library materials

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

3. Koleksi Perpustakaan adalah terkini / The library collection is up to date

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

4. Koleksi Perpustakaan menepati keperluan anda / The library collection meets your needs

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

5. Koleksi bacaan ringan (majalah / suratkhabar / novel) / The light reading collection (magazines / newspapers / novels)

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

6. Kemudahan pinjaman bahan di kaunter / Borrowing services at the counter

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

7. Katalog dalam talian GEMILANG / GEMILANG online catalogue

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

8. Laman web Perpustakaan ATMA / ATMA Library Homepage

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

9. Sumber elektronik (spt. pangkalan data, jurnal elektronik dan buku elektronik) mudah diakses / Ease in accessing electronic resources (e.g. databases, e-journal and e-books)

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

10. Waktu pembukaan / Opening hours

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

11. Pameran buku baru / New books on display

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

12. Pameran bertema (bulanan) / Topical exhibition (monthly)

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

13. Panduan pelanggan perpustakaan / brosur Library user guides / brochures

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

Sila beri penilaian terhadap PRASARANA dan KEMUDAHAN yang disediakan oleh Perpustakaan ATMA. / Please rate the INFRASTRUCTURES and FACILITIES provided by ATMA Library. *

1. Ruang baca kondusif / Study area is conducive

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

2. Tempat duduk mencukupi / Adequate seating in the reading area

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

3. Kemudahan komputer / Computer facilities

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

4. Mesin fotokopi / Photocopier

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

5. Tanda arah dalam perpustakaan / Signage in the library

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

6. Kemudahan WiFi / WiFi facilities

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

7. Kemudahan lokar / Locker facilities

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

Sila beri penilaian terhadap KUALITI PERKHIDMATAN yang diberikan oleh kakitangan Perpustakaan ATMA. / Please rate the QUALITY OF SERVICE by the staff of ATMA Library. *

1. Kakitangan perpustakaan sedia membantu / Library staff are helpful

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

2. Kakitangan perpustakaan mudah didekati & mesra pelanggan / Library staff are approachable and friendly

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

3. Kakitangan perpustakaan memberi maklum balas dengan jelas dan tepat / Library staff respond clearly and accurately to enquiries

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

4. Kakitangan perpustakaan mempunyai kemahiran berkomunikasi / Library staff have communication skills

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

*

5. Kakitangan perpustakaan memberi perkhidmatan yang baik / Library staff provide good service

Amat Tidak Memuaskan / Very Unsatisfied

1

2

3

4

5

Amat Memuaskan / Very Satisfied

Sila beri penilaian terhadap prestasi keseluruhan Perpustakaan ATMA. Please evaluate the overall performance of ATMA Library. *

Amat Tidak Memuaskan / Very Unsatisfied

Tidak Memuaskan / Unsatisfied

Sederhana / Moderate

Memuaskan / Satisfied

Amat Memuaskan / Very Satisfied

PRESTASI KESELURUHAN PERPUSTAKAAN ATMA / THE OVERALL PERFORMANCE OF ATMA LIBRARY

KOMEN / CADANGAN Comments / Suggestions

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