MBTA Commuter Rail Mobile Ticketing Survey

We are contacting you because you signed up on the MBTA website for more information about Commuter Rail Mobile Ticketing (http://www.mbta.com/fares_and_passes/passes/MobileTicketing/). Your input will provide information that will help improve the MBTA's Mobile Ticketing Pilot Program, and in particular, the look and feel of the app that will be released in the fall. Please complete this brief survey (10 questions) regarding Mobile Ticketing. Then click "submit" when you are finished. If you do not "submit" the survey, your responses will not be included in the analysis. Feel free to share any questions, comments, or complaints, in the COMMENTS section at the end of the survey. Thanks for riding the MBTA.









Focus Group

The MBTA is looking for customers who will give us feeedback on the mobile ticketing app that will be released this fall. You will have a chance to interact with the app on a smartphone. We will be meeting downtown and food will be provided. We appreciate your help!




Contact Info

This section is optional. If you are willing to participate in one of these focus groups, please let us know how we can get in touch with you with these additional details. Your answers will be kept completely confidential by the researchers in a separate file.





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