The Long-Term Care Ombudsman Program: History and Roles

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Enter your name (last name first; for example: Smith, John) *

True/False

1. The LTCOP began because many individual residents were not receiving the care required by laws and regulations. *

True

False

2. The Long-Term Care Ombudsman Program (LTCOP) is based on the results of different approaches tested in demonstration projects funded in several states. *

True

False

3. The primary role of a Long-Term Care Ombudsman (LTCO) is to represent residents. *

True

False

4. The LTCO works on behalf of individual residents but does not try to change systems because not all residents will agree on the desired outcome. *

True

False

5. At the discretion of the LTCO, information about a resident may be shared with anyone else who is working with the resident or with the resident’s family members. *

True

False

6. All LTCO within a state are part of a statewide program, headed by a State LTCO. *

True

False

7. Conflict of interest provisions for LTCO and for the program are the same as for everyone else working in a human services program. *

True

False

8. The LTCO Code of Ethics is whatever professional or personal code of ethics individuals had before becoming ombudsmen. *

True

False

9. Ombudsmen provide intervention services when there is a problem. Prevention of problems by providing information and other means is not a LTCO responsibility. *

True

False

Multiple Choice

1. The Long-Term Care Ombudsman Program is established as part of which federal law? *

Public Health Act for Adults

Older Americans Act

Social Security

Vulnerable Elders Protection

2. What type of ombudsman is a Long-Term Care Ombudsman? *

Classical

Organizational

Advocate

3. The purpose of a LTCO investigation is to: *

Gather information necessary to determine whether a complaint is valid and to resolve it.

Determine who is at fault and report the person(s).

Determine if a regulation has been violated and make a report to the licensing agency.

4. All ombudsmen work under the delegated authority of: *

Residents

State Agency on Aging

State Long-Term Care Ombudsman

The Federal Law

5. The federal law directs states to protect LTCO from: *

Being overworked.

Working on weekends.

Willful interference with ombudsman duties.

Driving long distances to visit facilities or to attend training programs.

6. Ombudsmen work to achieve the outcome that: *

Is best for the resident.

That the resident's family wants, if the family is the complainant.

That the physician approves.

The resident wants.

7. LTCO have a responsibility to comment on laws, regulations and policies and actions: *

On behalf of residents

Only if a resident asks the LTCO to comment.

On behalf of family members of residents.

Only if the LTCO comments support the position of other public agencies.

8. A key resource for LTCO is: *

The International Ombudsman Association

The National Long-Term Care Ombudsman Resource Center.

The National Advocacy Center

The American Bar Association.

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