Logeion- Report a Problem
Dear users,

January 17: Following a server issue, Logeion, Morpho, and Retro are now all back, as are the local install of morpheus and Whitaker's Words. See esp. point 2 below first if Logeion is not loading for you. 

Wordlist (favorites) fans: Users report problems with Microsoft Edge. By default, it is apparently trying to protect you from downloading even simple text files. Please test the download option before you 'favorite' too many words. 

If you are using the app, please check which version it is! As of January 15, we have released version 3.3.

Please STOP AND READ THIS FIRST if Logeion-Web is not working properly for you!! We are sorry for your troubles. Here are some pointers:

0) Check the URL that you are using. It should be https://logeion.uchicago.edu . 
1) A user recently reported that Logeion became responsive again after he installed an update of his browser (Chrome, as it happens).
2) When we do updates to Logeion's back-end, scripts downloaded in your disk cache may no longer work. So if things don't work properly for you at the moment, your web browser likely needs to reload ("force-reload", "hard refresh") the page. Depending on your system, your browser cache may need to be emptied for this to work..
3) If Logeion stops working for you, you can try to figure out if the problem is at your end or ours by trying a different browser, or opening a 'private' or 'incognito' window in the same browser.
4) Complaints that no search work and "a problem" warnings show up, typically get resolved by clearing data from your browser cache (not cookies, but "cached images and files", for "all time"). See the very last image on this page.

Please keep reporting any and all infelicities you find.

Let us know any problems that you find in the app or the website by completing the form below. The information will be sent to a google doc managed spreadsheet so that we can keep things in order. Also, feel free to use this form to note any comments or suggestions. We appreciate hearing about anything from typos to mysterious malfunctions.
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Some pointers for using the new Logeion website 1: the search box
2: Switch dictionaries: Click/tap on a header
3: Find the most recent words you looked up (in this session)
4: If you are on a smaller screen, tap or click 'wheel' to see nearby words (the 'word wheel')
5: Tap or click 'info' to see frequencies, collocations, your recent lookup history,...
Email *
Providing your email would be a great help in facilitating some communication to track down and fix some bugs!
Device info *
Required
OS and browser
If you are having technical difficulties with logeion.uchicago.edu, please tell us about the operating system and browser you are using (for example, Windows Explorer 3.0).
Describe the problem.
Please describe what bug/typo in data/other problem you encountered. Many thanks! If you see no content at all, PLEASE read the text at the top of this form first. You may simply need to ('force') reload the webpage or, unfortunately, clear your browser cache as shown immediately below.
Clearing out your browser cache (in Chrome)
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