1. Ombudsmen (LTCO) seek to enable others to speak up on their own behalf and to have direct, responsive communication between residents, family members, and staff. *
2. When LTCO are able to engage in a problem resolution process with one resident, the goal is for everyone to learn more about addressing issues. *
3. The use of resident interviews in the survey process helps sensitize surveyors to residents’ rights issues. *
4. If a resident says, “I don’t want this food,” staff should immediately remove it. *
5. Residents, or their family members, have the right to make decisions about what the resident wants. *
6. Residents with a diagnosis of dementia can not participate in planning their care and in exercising choice. *
7. All residents have the right to regular access to private use of a telephone. *
8. It is OK for a facility to open a resident’s mail if the facility is expecting a check to be deposited. *
9. When staff explain why something can not be done the way a resident wants, the LTCO role is always to help the resident understand the facility’s position. *
10. In homes where resident participation in decision-making is discouraged, a LTCO needs to encourage residents to keep quiet about their preferences. *
11. Care planning can be used as a problem-solving vehicle to focus everyone's attention on the resident's needs, routines and preferences. *
12. If a daughter insists that the facility makes sure that her mother does not fall, the nursing home may use a restraint as needed to prevent falls. *
13. Restraints may not be used to permit staff to administer treatment to which the resident has not consented. *
14. There are very specific provisions regarding involuntary discharge from a nursing facility. *
15. Nursing facilities can require a responsible party to guarantee payment as a condition of a resident's admission or continued stay. *
16. Nursing facilities need to use financial screening of all applicants for admission to be sure the facility can make enough money to stay in business. *
17. There is nothing a facility can do to help residents exercise their rights—residents either are outspoken enough to say what they want or they aren’t. *
18. Resident councils exist so facility staff have a representative group to turn to when there are problems. *
19. There is no support in the nursing facility law for family councils. *
20. Since LTCO are knowledgeable about facilities and requirements, a LTCO is the ideal person to be in charge of a family council. *
21. There are various legal mechanisms to protect an individual's self-determination to the greatest extent possible. *
22. Guardianship is the process of legally taking away rights from an individual. *
Choose the Best Response
1. When resolving a complaint, the most appropriate LTCO approach is to: *
2. There are many ways that facilities can promote and implement residents’ rights. Check the action that is not a good practice. *
3. Ombudsmen can help residents prepare for and participate in their care planning conference. In the following list, which item is not something that LTCO would suggest? *