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2012 FORUM SCHEDULE

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Wednesday - May 9th

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12:00p - 7:00pOrlando FoyerRegistration Center Open

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7:00a - 3:00pOrlando IIIExhibit Hall Setup

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3:00p - 5:00pOrlando IIIExhibitor Move-In

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9:00a - 5:00aOrlando IIPlenary Ballroom Setup

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Thursday - May 10th

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7:00a - 5:00pOrlando FoyerRegistration Center Open

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7:30a - 8:30aOrlando IIIBreakfast in Exhibit Hall

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8:30a - 5:30pOrlando IIIExhibit Hall Open

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8:30a - 10:00aOrlando IIMeaning in the Mission

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Faculty: Dr. Heidi Horsley & Dr. Gloria Horsley, Open to Hope

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10:00a - 10:30aMorning Break

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10:30a - 12:00pOrlando IIPalmetto Update Session #1

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Faculty: Tammi Tucci, Provider Outreach and Education Senior Ombudsman & Lori Strater, J11 Medical Reviewer, Palmetto GBA

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Orlando IVInbound Marketing: Attracting Employees, Donors, Volunteers & Others

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Faculty: Melissa Silvers, Creative Director & Alex Lirtsman, Digital Strategist/Partner, Ready, Set, Rocket

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Orlando VBest Practices in Implementing New Technology

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Faculty: Peggy Patton, Manager of CHEX eLearning, The Corridor Group

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Orlando VIStrategies to Increase Your Length of Stay

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Faculty: Kristin Stricker, Vice President, Research & Strategy and Laila Waggoner, Partner/Chief Strategy Officer, Transcend Hospice Marketing

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12:00p - 1:30pOrlando IIAwards Luncheon

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1:30p - 3:00pOrlando IIPalmetto Update Session #2

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Faculty: Tammi Tucci, Provider Outreach and Education Senior Ombudsman & Lori Strater, J11 Medical Reviewer, Palmetto GBA

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Orlando IVLeveraging Social Media in Community Outreach and Fundraising

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Faculty: Dr. Heidi Horsley & Dr. Gloria Horsley, Open to Hope

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Orlando VLeveraging Mobile Technologies for Electronic Health Records

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Faculty: Rob Mattson, Regional Vice President of Sales, NetMotion

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Orlando VIChange Management: Leading for Success

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Faculty: Pat Conway, President and Founder, P.I. Associates

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3:00p - 4:00pVariousNetworking Roundtable

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4:00p - 5:30pOrlando IIPalmetto Update Session #3

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Faculty: Tammi Tucci, Provider Outreach and Education Senior Ombudsman & Lori Strater, J11 Medical Reviewer, Palmetto GBA

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Orlando VTechniques for Business Process Improvement In Hospice Care

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Faculty: Kevin Martin, Performance Improvement Leader, Maestro Strategies

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Orlando IVCritical Components of Productive Hospice Relationships: Techniques to Increase Engagement with Physicians and Others

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Faculty: Kelly Brooks, RN, BSN, Director, Physician Marketing and Kristin Stricker, Vice President, Research & Strategy, Transcend Hospice Marketing

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Orlando VITechnology and Learning: Trends, Techniques & Tips

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Faculty: Peggy Patton, Manager of CHEX eLearning, The Corridor Group

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5:30p - 8:00pOrlando IIIEvening Party

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Friday - May 11th

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7:30a - 12:00pOrlando FoyerRegistration Center Open

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7:30a - 8:30aOrlando IIIBreakfast in Exhibit Hall

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7:30a - 12:00pOrlando IIExhibit Hall Open

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8:00a - 9:30aOrlando IIICD-10 Implementation Issues and Opportunities

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Faculty: Cortnie Simmons, Director of ICD-10 Services, KForce

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Orlando IVBusiness Intelligence Tools for Integrating, Analyzing and Predicting Performance

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Faculty: Chris Gryskiewicz, Vice President, Templeton Solutions & Richard Calcote, CFO, Spectrum Health, Inc.

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Orlando VBeyond the Bad News - Messaging During Crisis or Change

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Faculty: Roy Reid, Partner, Consensus Communications

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Orlando VIBuilding a High Performance Fundraising Organization

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Faculty: Chris Rollins, Executive Director, Pride Philanthropy

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9:30a - 10:00aMorning Break

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10:00a - 11:30aOrlando IIEnterprise Risk Management: Effective Implementation for Hospice

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Faculty: Jennifer Burke, Manager & James Ridenour, Partner, Crowe Horwath, LLC

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Orlando IVRecruiting, Training, Retaining and Rewarding Talented Employees

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Faculty: Patti Moore, The Watershed Group

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Orlando VStreamlining the Budget, Forcast and Financial Reporting Processes

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Faculty: Gregg Hathorne, Partner, CliftonLarsonAllen’s Health Care Group

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Orlando VICustomer Relationship Management System: Dashboards to Drive Success

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Faculty: Rebecca Kelley, Lead Professional Relations Representative, Treasure Coast Hospice

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11:30a - 1:30pOrlando IILunch & Closing Plenary
Outrageous Trust: Better Relationship, Better Results

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Faculty: Roy Reid, Partner, Consensus Communications