1 | Regina Ongowarsito's Mentorship Log | |||
|---|---|---|---|---|
2 | Date | Hours | What I Did | Total Hours |
3 | 10/23/2013 | 2 hours | I mostly observed the store. But today, I was with a very knowledgeable employee who proceeded to tell me a lot of things about both business and the music store. He talked about the processes involved with hiring and firing teachers, and what should be done when a teacher/student didn't come in. | 2 hours |
4 | 10/26/2013 | 3 hours | I spent some time with the employee from last time, Michael. We talked about the different aspects of the store, such as the idea of competitive pricing, internet presence, store discussions and meetings about what should be done on certain things, and what should be done when talking to customers. | 5 hours |
5 | 11/9/2013 | 3 hours 12 minutes | I observed as we straightened out a contract issue with a student. They also taught me what to do when we ran out of a certain book in the store, or any other products for that matter. Also had a brief discussion about bass with an employee who has been playing bass for a bit. | 8 hours 12 minutes |
6 | 11/16/2013 | 3 hours | My mentors and I talked about the recent new additions to the store's faculty members for music lessons, and one of them also talked about the importance of picking up the phone and proper communication processes (especially, DON'T RELY ON POST IT NOTES TO NOTIFY) in the store. We also talked about the different guitar types and the upcoming recital. | 11 hours 12 minutes |
7 | 11/23/2013 | 3 hours | I helped the store come up with all the possible places we can place our flyers and the reasons why. It helped me get a glimpse into the reasoning behind some advertising. | 14 hours 12 minutes |
8 | 11/30/2013 | 3 hours 30 minutes | We cleaned up and refined our 'where to advertise' list and discussed more about customer service, such as what mannerism you should have when talking to a customer. | 17 hours 42 minutes |
9 | 12/7/2013 | 3 hours | Michael and I talked about several possibilities in 'upgrading' the stores, like perhaps updating the computers to a faster system or redecorating the store. We also figured out some contract stuff for a student. | 20 hours 42 minutes |
10 | 12/21/2013 | 3 hours | A customer came in to talk about some lessons, and Michael and I spent some time discussing the different plans of the store available to the customer. | 23 hours 42 minutes |
11 | 12/28/2013 | 3 hours 16 minutes | It was a relatively quiet day today, so we just cleaned up the store and went through the official store process of cleaning up the store. | 26 hours 58 minutes |
12 | 1/4/2014 | 3 hours 30 minutes | I got some music trade magazines from my mentor, since they weren't using it. We also walked around the store checking out all the instruments' conditions in the practice/classrooms. | 30 hours 28 minutes |
13 | 1/18/2014 | 3 hours 30 minutes | As usual, I observed the store for some time and, in the process, also helped out with another employee with a customer who was interested in buying a guitar jack part that we don't provide. | 33 hours 58 minutes |
14 | 1/25/2014 | 3 hours 9 minutes | I helped out and learned about the school's rental system, such as how it autorenews by having two credit card information from the renter, one of which is a backup. I also got talking with an employee about what should've been done when someone comes in for a product we don't sell, and he taught me about the catalogs we have that we can use to order those items for the customer. | 37 hours 7 minutes |
15 | 2/1/2014 | 3 hours | An employee and I were talking about the future and the current situation of the store, such as the struggle of the owner to pay his employees and so forth. We mostly discussed this as things were quiet. | 40 hours 7 minutes |
16 | 2/8/2014 | 3 hours | I helped out organizing some papers and observed the store for a bit. | 43 hours 7 minutes |
17 | 2/15/2014 | 3 hours | It was a pretty quiet day, so I just helped cleared out some stuff from the glass counter. Talked about the different pick options the store can provide with an employee I was working with. | 46 hours 7 minutes |
18 | 2/22/2014 | 3 hours | A customer came in interested in enrolling her kid into a lesson in the store, so I observed and helped out a bit as an employee showed her around the complex and gave her a run-through of the different price options we have for music lessons. He also discussed with the customer the benefits of the different guitars and what needs to be considered for a starter like the customers' son and the available option of rolling over a lesson contract to another instrument if her kid turned out to be uninterested in the currently chosen instrument. | 49 hours 7 minutes |
19 | 3/1/2014 | 2 hours 15 minutes | It's a comparatively busy day compared to any other Saturday. Several customers came in to the store. One wanted Kelly Clarkson sheet music, so the employee showed me the process of getting a song for a customer. Another bought picks. Another was interested in lessons and were present at the same time with another customer, and my experience then freezing up led me to talk more with the employee on what I should do if situation like that happens again. I got to learn more about the store processes on how to ring up sales and so on. | 51 hours 22 minutes |
20 | 3/8/2014 | 3 hours | I did additional mentorship in the music store. I helped look up music sheets on a digital library and talked with a customer about options for guitar picks and capos. | 54 hours 22 minutes |
21 | 3/22/2014 | 3 hours 50 minutes | I did additional mentorship in the music store. An employee and I discussed about the progress of a recent new student, whose mother was obsessive to the point where she would go into the small classrooms of the store for the lesson. We talked about how we could handle situations like so. | 58 hours 12 minutes |
22 | 3/29/2014 | 3 hours | I did additional mentorship in the music store. I had brought in my guitar for some help as I've replaced the strings incorrectly. An employee helped and taught me how to restring a guitar correctly so the loose strings I ended up with before wouldn't happen again. | 61 hours 12 minutes |
23 | 3/29/2014 | 3 hours 43 minutes | I started my attendance of the Coursera.org course "Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship". I watched the videos and worked on the quiz provided by them. | 64 hours 55 minutes |
24 | 4/16/2014 | 3 hours 30 minutes | I did additional mentorship in the music store. I talked with the owner about my progress so far for my senior project, and he gave me some pointers. | 68 hours 25 minutes |
25 | 4/17/2014 | 3 hours 30 minutes | I did additional mentorship in the music store, where I manned the front with the owner. | 71 hours 55 minutes |