Cloud IaaS service requirements and benchmarks - ver Sept 2013


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4	Cloud IaaS service requirements and benchmarks
5	Version:	11.10.2013
6	Owner, copyright:	Erik Jensen
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9			Rating, for instance 1: fair, 2: good, 3: great
10		Service area	Provider A	Provider B	Comment
11	Key criteria	Standarized, highly automated offering Compute, storage and networking resources on demand Scaleable, elastic resource allocation in real-time Metered by use Self-serve interface API access Single-tennant or multi-tennant
12	Use cases	Development and testing Production Batch computing Disaster recovery Single app hosting Virtual data center work loads
13	Public, private, hybrid delivery options	Public clouds Private clouds Hybrid clouds
14	IT Operations support	Control, governance and security framework Legacy apps hosting New apps and services hosting Apps testing Enterprise, mid-market coverage
15	Reliability and availability	Redundant infrastructure (server domains/DC, DC-DC, regional domains) VM clustering Ability to detect VM failure, auto VM re-start SLA with defined maintenance windows Live VM migration (during maintenance) 99,5% or higher SLA Service credits (capped at 100% of monthly bill) Multi-site/domains compute VMs for max SLA, i.e multi-fault-domain SLA
16	Performance SLAs	Public resource allocation policy Defined core or RAM oversubscribe policy Storage performance SLA Network availability and performance SLA Customer service responsiveness
17	DC coverage	Multi-domain DCs for cloud resources, auto-replicate DR-coverage Co-locatoin support Managed hostiong options
18	VM configurations	Shared resource pools for VMs Fixed size VMs Choose arbitary-size VMs Re-size VMs or core-ram-strorage combinations Single-tennant VMs (smart servers) Bare-metal servers Customer can apply/bring own VM images, import from existing hypervisor Customer created VM provisioning templates (with post provisioning hooks/scripts) Trigger-based auto-scaling Schedule-based aut-scaling
19	Storage	Persisten VM storage VM independant block storage Storage volumes for multiple VMs Object-based storage CDN/cache integration Supports VM snapshots and create VMs form snapshots Bulk data import form physical media 3rd party off-siting
20	Networking	Private WAN for DC connectivity Internet IPSec/VPN VM with private IP-address Use of customer IP-ranges on VMs Redundant Internet access Front-end load balancing Back-end monitoring
21	Security	Multi-factor authentication SSA16 audits for DCs ISO27001 audit for cloud IaaS service VM firewalls DC firewall IDS service DDOS-protection
22	Monitoring	VM monitoring Port monitoring Service/app monitoring Service provisioning, start/stop account changes logging Meta-data tagging for IaaS resoruces, search capability
23	Service control - service panel	Self-serve portal for VM provsioning, monitoring, service and billing status Delegated admin Role-based accessc control System and services log access
24	Service level agreements and areas
25	Billing	Paypal, credit card payment # Cpu cores per seconds, minute, hour etc, dedicated, reserved/assigned or pool, storage volume and types, networking capacities/volumes Logging, correlation and mediation Per main customer account, project or delegated account, service owner vs legal vs billing recipient Customer support data required VM resource usage billing logs Quota-restrictions Lease-time restrictions
26	Customer support	Online service portal, fault/problem reporting 24x7 1st line support by chat, email and/or chat Billing data for analytics and customer support: Cashflow, ARPU and trends, customer developments (good, bad), cpu, storage utilization, campaigns/periodic offers
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