ACCA CAT table - Google Drive


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4	Asia Cloud CAT
5	Version: 11.10.2013
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7		Level 1 Typical enterprise cloud solution	Level 2 Stringent application	Level 3 Telecommunications grade	Level 4 Beyond telecommunications grade
8	Security
9		L1	L2	L3	L4	Score
10	Authentication	Standard Authentication		Two-factor Authentication
11	User Account Logging	Self-serve access logging & access rights	User account management
12	Role-based Access Control	Manage diff access rights
13	Protection	No access to s/w, data by other users
14	Loss	Retrieve and restore data and s/w	Backup Snapshot	DR + Comprehensive Backup	Business continuity process
15	Data Removal	Entire and irretrievable removal of data at user request
16	Data Encryption			Private key encryption
17	Location Awareness	Known and/or specified user
18	User Def. Sec. Domain	Known and/or specified user
19	IP Spoofing		Yes	Intrusion detection
20	Firewalls	Yes		User configurable
21	Sec Inc. Rep. & Mgmt.			Yes
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23	Life Cycle
24		L1	L2	L3	L4
25	Dev. Roadmap	Yes	CMM L2	CMM L3	CMM L4
26	Security Management	Pro-active Security Monitoring	Crisis Management Process		24x7 Security Operations Center
27	Config Management	Basic		Comprehensive
28	Service Management	SLA Commitment	ITIL L2	ITIL L3	ITIL L4/5
29	Reporting	Basic Rep.	Dashboard	Comprehensive Rep.
30	Portal	Self-service	Service Catalog
31	Deployment	Auto-prov.	Custom Image Support	Auto VM Upgrade
32	Billing			History
33	Ticketing		Problem logging on request	View entire ticket DB and stats
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35	Performance
36		L1	L2	L3	L4
37	Availability %	99.95	99.99	99,999	999,995
38	VM-to-VM Latency	100ms	10ms	1ms	100us
39	Scalability	+ Flexible granularity of resource scaling	+ Resource utilization monitoring tool	+ Auto-scaling support for applicaiton
40	Elasticity	+ Scale up and down	+ Programmatic interface (API)	+ >1 sec to start/end new VM
41	Redundancy	Availability zone	+ Auto-restart of dropped app	HA database as part of offering	Cluster deployment API
42	Load Distribution	Intelligent load distribution + programmatic interface to load distribution events	Load distribution redundancy	Selectable distribution criteria
43	Control		Multi VM-to-VM L2 networks	Pinning of vCPU to logical core	SLA for DC LAN
44	Storage			Tiered Storage
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46	Acccess
47		L1	L2	L3	L4
48	Access	Public	Public / Private	Public / Private On-demand
49	Availability	99.99%	99996%	999999%	100%
50	Scalability	Min. bandwidth guarantee		Selectable bandwidth
51	Reliability	<=50ms
52	Class of Service	Non-mission-critical, mission critical, l-time voice/video
53	Packet Loss	<=0.1%		0.01%	0.001%
54	Delay	<=230ms		<=180ms
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56	Data Center
57	Primary (across)	Tier 4	Tier 3	Tier 2	Tier 1
58	Secondary (down)
59	Tier 4	L4	L4	L3	L2
60	Tier 3	L4	L3	L2	L1
61	Tier 2	L3	L2	L1	Non-Carrier Grade
62	Tier 1	L2	L1	Non-Carrier Grade	Non-Carrier Grade
63	Local Redundancy	L2	L1	Non-Carrier Grade	Non-Carrier Grade
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65	Certification
66		L1	L2	L3	L4
67	PCI		Yes
68	SAS70	Yes	SSAE16
69	ISO 9000		Yes
70	ISO 27001/2	Yes
71	ISO/IEC 20000		Yes
72	EN16001 ISO50xx		Yes
73	Uptime			Yes
74	HIPPA		Yes
75	Vendor Cert.	Yes
76	Legal			Yes
77	Patch	Yes
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79	Support
80		L1	L2	L3	L4
81	Customer Support	Portal	Service Desk	Engineering Support	Assist Trouble-shooting
82	Service Responsiveness	24-Jul	<=20s
83	Service Escalation	4 levels
84	Monitoring, Audit, Management	100% availability for customer's access	Incident management for all services		Assisted Monitoring
85	MTTR*	4 hours		2 hours
86	Change Management Support	Provider objectives		Customer-initiated change requests
87	Incident Response Time (Pri1)	30 minutes		15 minutes
88	Service Training	Yes
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90	Interoperaility
91		L1	L2	L3	L4
92	Download Format		OVF
93	API	Provider specific		Non-provider specific
94	Access Device	Customized	Open client	Any bcolser
95	Life Cycle			DMTF
96	Monitoring Data			Complex monitoring tools
97	IDM		Standard
98	Virtual Management		DMTF
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